Kerbside pickup
Yes
AT&T Store in West Babylon
Categories
Location on the map
West Babylon, Suffolk County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Phone: +1 631-587-1546
Site: https://www.att.com/stores/new-y...
Site: https://www.att.com/stores/new-y...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:Closed
AT&T Store in other cities:
Comments (51)
I had a wonderful experience with Vinny assisting me with buying a flip phone for my 88 year old father. The buttons are large and easy to read. My father is very happy with the phone and me with Vinny’s great customer service!
Recommend buying phones in this store. The salesman AJ helped us with everything and really made the experience good. He was very knowledgeable and took care of everything. If your AJs boss and your reading this you should give him a raise.
Salesman Matt was very professional and informative. He made transition from my previous carrier a good and easy experience. Definitely the store to go to if you need questions answered. Thanks Matt!
Brooke was the best! I had issues with my phone stating my mailbox was full when it wasn’t. I figured I needed a new phone because I had an old one. She set up my new phone but still had the same issue. She helped me fix it as well as recover forgotten passwords. She made the whole process easy and painless!
Such friendly workers and truly make their best effort to give their customers good deals. Especially the worker, Brooke was very helpful and made my family and I have a great time! I’ve never had a bad experience here and will continue to come to this store
When I had a problem with my purchase I was talked out of returning the phone. I had tried a number of times to return the phone and was told I would have to pay a fee. After contacting ATT corporate, they said I can return the phone and they would make up the difference. ATT did the right thing. This guy in Babylon tried to intimidate me and is a corrupt scammer. AVOID!!!!
The woman who works there is useless, and has no idea what customer service is
My phone is an AT&T Z221 with a pay as you go account. It became blocked yesterday. After 2 hours on the phone with AT&T technical support the conclusion was to go to the AT&T store to get the phone unblocked. So off I go to the AT&T store. Well it took those guys about 6 minutes to unblock my phone,sync it back to my account and I was on my way. OUTSTANDING!5 stars for the AT&T store.2 stars for the technical support.
I visited this store and was helped by Brooke. Brooke was very patient and sweet! I am not tech savvy and she explained what I needed to know. My experience was a positive one. I will definitely be back to this location for my future needs.
Great experience! Dex was extremely friendly, and knowledgeable about the different plans. I almost didn’t come to this location based on previous reviews but, he’s the new Manager at this location. This’ll be my new at&t store!
Vinny is awesome! If you ever need great customer service for phone service, hes the go-to. Best AT&T location.
I highly recommend going to this AT&T location the manager Vinny there is very knowledgeable and knows exactly what he’s talking about he helped me out with my phone and my current bill. Vinny you rock!
The manager ayah was VERY helpful and patience in explain my new phone and also knowledgeable about her job its a pleasure shopping here
The gentleman didn’t even try to help me at all. He doesn’t know what are the wireless plans covers.When I lshop for a new wireless account I would like to ask few questions.If the answers I don’t know I don’t know then no business from me.Please guys put someone on the floor who can answers few very basic questions.WORST!!!
Everyone come to ATT in West Babylon. Amazing customer service! Mike helped me with all my needs and made a lifetime customer out of me. I’m gonna recommend everyone to come to this store!
Came in to ask about my new Apple Watch because it was new to me, Dexter took his time to explain all the features to me! Super great place and will definitely be looking to come back here in the future!
Scott was super helpful. Was able to answer all my questions about my plan. Great customer service I will be coming back when the new Samsung galaxy comes out
We had a great experience shoping here. I have been along time customer with AT, & T. Recommend this store highly.
Went to get a phone but couldnt that day , canceled the account before I walked out but got a bill from at&t . Went back and manager a associate where great and helpfull . Waiting on a phone call from them to make sure that I get buyers remorse due to not getting anything that day and cancellation.
Came by a few days ago. Manager Vinny was very helpful. Will definitely recommend to friends and family.
I just purchased my iPhone XR and the customer Service i received was outstanding Brooke was very helpful and a joy to work with thank you 😊
Great store Excellent manager really was a great help when I was looking for a USB type C charger
Warning, this store does not honor AT&T promotions on iPhone 6 purchases. Delivery time of iPhone 6 Plus was 50 days. They do not inform you when the phone arrives.
Dex and Brooke are incredibly knowledgeable! They were able to provide several different options in order to remediate the problem I was having with my phone.
The gentleman was very nice and helpful. He was able to get my phone working again, which is what I needed
Vinny was extremely helpful in getting me a new line and answered all my questions thoroughly.
Vinny was very lovely, very helpful, very caring and very honest! Truly cares about his customers
Great experience here at this AT&T- very helpful staff
Jamie was fantastic.She helped me with everything that I needed👍👍👍👍
Very helpful and Vinny was so great and answered all my questions
Jamie was very patient and helping us with a very Complex problem.
Great people at this location. Knowledgeable and easy to deal with
Great fast knowledgeable manager Michael was great
Overpriced and underperformed. T mobile is better
People are very polite and helpful.
Excellent customer service.
To many cellphone stores.
Great location great people
Great service.
Sahil Reviewed my account and got me a new apple watch without increasing my monthly! Great service!
I went in with a black screen and met a wonderful, friendly and knowledgable employee named Sierra. Not only was she knowledgable but kind and very patient. She made all of the phone calls to AT&T and made sure I was set up before I left. They are lucky to have such a great person on their team!!
Total reviews rating 4.1
51 Reviews for AT&T Store 2023:
Review №1
2022-06-30This place is the best store in my area. AT&T customer service on the phone needs more people like this. He lowered my bill nd figured out a way to get me a phone even though my previous phone wasnt paid off. The manager especially is great in that store!
Review №2
2022-06-30This place should be your only stop if you are an AT&T customer. Sahil was really helpful with getting my phone set up. He deserves a raise in my opinion.
Review №3
2022-06-30I went to the store a few days back. They had great service both the manager and the reps were very patient!
Review №4
2022-06-27Excellent customer satisfaction.Gives 110% to customers.Sahil should teach a class on customer satisfaction!!
Review №5
2020-09-25Love this store! I’m understanding that there’s only so much Vinny and Matt can do, they’re only 2 people handling a store of many many AT&T customers. When I have an issue I typically reach out to customer care to have it resolved and they do right by me always. Vinny (manager) is an outstanding employee and he’s also lucky to have Matt (representative) on his team. I will always HIGHLY recommend this location for ALL your AT&T needs.
Review №6
2021-02-28Went into AT&T in West Babylon 2 months ago and was welcomed very kindly by the employee Matt. We had come into the store to go over a phone bill issue and he helped us out above and beyond stayed on the phone with us and customer support for over 2 hours and got it done efficiently and successfully got it all sorted out and afterwards we even upgraded our phones after he told us about the current promotions and he told us everything down to the drop of a hat. Have to say if your in the area definitely go to this location and ask for Matt he will certainly help you with what you need. Big thanks to Matt and we will keep going to this store.
Review №7
2021-01-14Just went to the location last week to see why my iPhone wasn’t connected to cellular data and why my voicemail system wasn’t working. We then entered the store and a man who worked there didn’t even know what he was doing, he sat in front of us for 10 minutes and wouldn’t even put on his mask. Then he started playing around with the SIM card dropping it multiple times, letting it fall on his shirt, disconnecting my iMessage and tampering with my phone. Thankfully AT&T customer support on the phone only took 45 minutes and they actually accomplished something
Review №8
2020-11-26Every time I had a problem, Always went above and beyond to help me out. Just recently At&t messed up my bill and I went in and was on the phone with customer service. The sales associate himself talked to the customer service representative. Explaining what was different on my bill and we got our money refunded to us. Huge respect! HIGHLY RECOMMEND!
Review №9
2021-02-10Staff was helpful every step of the way. From getting me a new phone to helping me trade in my old one. Then when the SIM card was bad in the brand new phone they helped me replace the bad one. Incredibly helpful and friendly staff
Review №10
2020-09-25I went to this store last week because I wanted to switch my daughters and my phone from Verizon to AT&T. We got there around 530 and we were told by Matt that the porting process would take 2 hours and the store closed at 7 that if we can come another day earlier Matt would be able to help us. We went there yesterday at 4:30 and he was helping another customer. Once they left and we told him why we were there, he told us the system was down and he wouldnt be able to help us, can we come back tomorrow. I had left work early to go there and I couldnt leave early another day. He said that the system being down was AT&T and that there wouldnt be service to complete the port at any other store. We called the Lindenhurst store and thanks to Jamie, he helped us to transfer our phones over. The system was not down at his store. So, I am unsure if it was just the West Babylon store, or that Matt just didnt want to help us. Oh well. 2 lines switched from Verizon to AT&T lost in the West Babylon store. I will never go there or refer anyone ever again.