Auburn Auto Group - Fox Dealerships in Auburn

Review №1

2021-11-04

My family must have zero luck with the fox dealership. Many years ago father bought a used suv from them and later found out it was totalled and it was never reported on insurance front end frame was a little bent. Now as for myself bought a ram from here not long ago. Truck was great drove ran great . Little over a week or so of having the truck I dont drive much due to long commute to work. So truck sat probably a week and boom transmission slips/ slams into gear sometimes. Take it in and they said nothing we can do it had that problem before you bought it. I said why didnt you say something about it would of still bought truck but worked something with replacing the transmission. All they had to say sorry nothing we can do about the transmission you should have asked about it before you bought it. I have bough a good amount of vehicles from them Over the years and this is how they treat a loyal customer. Well sorry for the story but figured you wanna hear the truth about it. So I would look else where for a vehicle unless you like a good ole fashion Reem. Very disappointing nice vehicles but not trust worthy after my encounter thank you have a great day

Review №2

2021-11-23

Bought my vehicles at other places and only trust Fox Chrystler Dodge Jeep to diagnose and fix the issues at this point. The years of experience their team has is worth my money to keep my family in a safe reliable vehicle. One day I may trade or buy but for now keeping me going is worth it.

Review №3

2021-10-28

I purchased a new vehicle. Scott Micho was my salesman. I had a great experience. Everyone was very accommodating and nice. They gave me a great price on my trade-in and I couldn’t be happier.

Review №4

2019-10-17

We were assisted with buying a new truck and the salesperson was very helpful and gave us a fair deal and let us test drive many cars.The rest of the team were also friendly and helpful.

Review №5

2021-06-18

Much improved body shop! They had my car done when they said. Called me like they promised. Even gave my car a quick detail. Now hopefully the part will come in so I can have my Android auto function back working soon.

Review №6

2021-04-19

Sold me a truck with a ticking engine in it. Tuck it back to them two weeks later check engine light was on and they could not find anything wrong with it! I took it to Dodge dealership at Drivers Village they replace the engine $7,000.00 I was lucky it was under warranty my deductible was only $100I gave drivers village 5⭐

Review №7

2019-12-12

My first car accident, body shop manager was not helpful with the process. Fox needed full payment to release my truck to another shop, no big deal. Shop policy?My issue is he turned the tow truck away without even calling me about an outstanding invoice. Why make thing hard on the customer . Your choice where you want the work done! All you had to do is call.

Review №8

2019-06-24

Disclaimer- 1 star is unfortunately the minimum to write a review.I absolutely will never buy another vehicle from FOX after today. After their 4th attempt at fixing the same problem on my Chrysler 200, today I was picked up by their shuttle vehicle to go retrieve my supposedly finished car, backing out on to the road the driver backed in to another car. Not only does the service department not seem to be very apologetic that they keep returning my car without fixing the problem but the driver couldn’t even be bothered to ask if me, his passenger/customer was alright. This post doesn’t even begin to describe my negative interactions with Fox’s Service department, as of lately, but it’s a brief summary of my disgust.

Review №9

2018-10-10

Problems w/body shop. Brought in for est on July 3rd. Told parts would be in mid-August. Received a check from my ins co dated 7/10/18 made out to Fox Chrysler Plymouth & myself. Stopped by the shop mid-August & was told the ins co still had not approved Rons est even though I received the ck in July. Ins co faxed another copy approving eat, but it was in mid-August when my car should have already been repaired. 10/9 stopped at the shop to see what was going on. My parts were in, but I hadnt been called to set up appt to bring my car in. Told the earliest they could start working on my car was 11/5. Because Ron said he never got the approval from the ins co (I had checked & was told by ins co it was faxed before they cut the ck on 7/10), I wanted my car fixed right away & not wait until Nov. Said he couldnt bump cars that had already been booked for repairs. This was not my fault that Ron said he never got the approval 6 weeks after I received the ck from the ins co. I bought my 1st Subaru (LL Bean Outback) in May 2001 while living in Boston. Since moving away from Boston I have only bought several Subarus. I will never buy another Subaru.

Review №10

2016-07-27

Absolute worst service I have ever seen in my life. Me and my wife were interested in a 2015 dodge ram they had. I was going to trade in my 2015 Dodge journey that only had 12,500 mile and was only told my vehicle was only worth 14,000. Thats crazy! When they have the same vehicle For 20,000 and above. What did they think Im just going to bend over take it in, just because I loved the truck. Will never go there again. I will stick with finger lake Chrysler Dodge Jeep . Customer service is much nicer and they are will to work with ya.