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Audi Hawthorne in Hawthorne
Categories
Location on the map
Hawthorne, Westchester County, New York, US
Payments
Phone: +1 877-843-8046
Site: http://www.audihawthorne.com/
Site: http://www.audihawthorne.com/
Opening hours
- Monday:Closed
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:8AM–5PM
- Sunday:Closed
Comments (199)
I visited Audi Hawthorne for the second time since I got an Audi. Unfortunately, I had a very bad experience again. The first time it took half a day for an oil change and today was the worst. When I arrived at the only service consultant available, he without hesitation, told me he couldnt attend me. Then, I went to the next service consultant available and he TOTALLY IGNORED ME but assisted the lady that just arrived after me! Totally disrespectful and unprofessional (@Jeffrey Garceau)- he didnt even apologize or say sorry I need to help this other lady first.On top of that, I went to the next consultant who just came to one of the front desk service stations and asked if she could help me, and again, another: no, I cant. You have to wait for the next service consultant. So, I waited patiently -even though I was on time for my cars service appointment- and finally, a service consultant took my car for the service.I think this is unacceptable, moreover when we pay a lot of money for the service. It will be my last time having my cars service at Hawthorne. I will definitely find another dealer to do the service from now on.
I originally walked out of Audi Hawthorne as a relatively content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable.There has been a list off issues with my vehicle within the first month of ownership that I trusted Audi Hawthorne would remedy. Especially considering I paid for the car in full and purchased the pre-owned certified warranty (THINK TWICE ABOUT THIS OPTION AS EVIDENTLY, AUDI ATTEMPTS TO SUBTLY WEAVE IN PLENTY OF NON-COVERED ITEMS). Needless to say, I feel as though the 300+ point inspection Audi claims to conduct as part of this offering is likely a farce. It has been about 2 months since I purchased my car and I have not been able to drive it without issue to this day.I have made multiple trips back to this dealership and had many calls back and forth about an ever growing list of vehicle concerns culminating with safety features being disabled on the car. Audis proprietary Audi Pre-Sense software de-calibration is supposedly the main cause of why my dashboard lights are malfunctioning, the traffic warning mechanisms are broke and why my airbags will not deploy. Audi Hawthorne claims the cost of repair is hundreds of dollars but they cannot identify what caused the issue and even assuming I continue to drive responsibly, they still cannot guarantee this wont happen perpetually.As Ive owned the car for 2 months, Im not only concerned for myself and passengers safety in the car but also for why Audi cant see the harm in seeking funds from someone who just bought a vehicle (in full) when they cant explain the reason for why the car requires extensive vehicle service so close in proximity to the purchase date. I wouldve thought this Hawthorne location would prioritize customer safety over minor corporate profits but it appears I was unfortunately incorrect.Multiple family members have been Audi drivers for a decade or more but have used the Mohegan Lake Audi location. They were appalled to learn of Audi Hawthornes decision making up to this point as their experience has been a delight elsewhere over the years. I truly hope things turn a corner when it comes to my first Audi buyer experience.
After fifty years and eleven cars, I once again had the misfortune of needing car dealers and their managers. It’s a universal belief, fair or unfair, that the customer will be in for a “ride” after the initial test ride. One car dealer tried to convince me that the tires were responsible for the “loose” steering. I didn’t buy that excuse (whooper), did some research, and discovered the hydraulic steering went completely electric in that model. It’s not an exaggeration to say that being guarded and informed are necessary once the test drive is over, and you’re sitting at the dealer’s desk.Recently I met Angie Harrsch of Audi Hawthorne in New York. What a surprise! Because of Covid and my senior plus years, Angie and I discussed the transaction on the phone, and since I had a baseline from another Audi dealer (mandatory to be in person in that showroom), I knew her deal was the best one I was going to get. On the following day, wearing a mask, she came to my apartment, and I signed the papers. After all these years, I’m complimenting a car dealer and Audi Hawthorne.Angie is a professional who knows her product is excellent and, as important, knows her competition. No arrogance, no games. And she is willing to go the extra mile for her clients whom she respects.Richard Leonard
Our experience at Audi Hawthorne was truly the best we ever had in either leasing or buying a car. We worked with Rafael, who was incredibly professional, knowledgeable, and honest. There was no hyper salesmanship, just straightforward talk and clear information. The entire process of trading in our old car to leasing a new car, was seamless and easy. The staff at Audi Hawthorne is professional and knowledgeable. Rafael was patient in giving us instructions about the features of the car. He even followed up to offer additional help if we weren’t sure of something. I cannot speak highly enough about this dealership and Rafael.
We sought to upgrade our Audi Q5 to a Q7 and Jason, Nick, & Paola seamlessly assisted us with processing all the paperwork necessary to get our new certified pre-owned vehicle. Jason was not pushy at all and totally understood our situation. He was genuine in his approach and was willing to work with us on making sure we made a purchase that fit within our budget. Since we couldnt close our deal in the same day due to timing conflicts, Jason came in on his day off to see the deal through & continued to follow up with my wife and I following the deals closure for anything we needed. Paola & Nick assisted with making the deal seamless with paperwork and pricing as well. They allowed us the time we needed to sufficiently read what we were signing up for and running our numbers to make sure everything was correct with our budget. They were not the typical pushy car salesman and quickly responded to any questions or issues we had. The process took a couple hours but it was worth it. When the vehicle was ready Christopher assisted us with showing all the features and answering questions we had related to the cars functionality. He was really nice, patient, and he seems like hes got a bright future. My wife and I love the new vehicle and it was an awesome purchase. Thank you Audi Hawthorne for all your assistance and putting us in a great position for our future. We truly appreciate everything youve done for us & will continue to refer people to you as our experience was totally positive.
Recently leased my first Audi from the team in Hawthorne. Ali in sales from appointment one was transparent and understanding about the end goal we had in order to get a deal done and found just the truck I needed for my situation. Jason in finance conveyed everything on the paperwork from front to back upon pickup. The turn around time was also extremelyefficient - picked up my new car in two days. Great dealership all around and I expect to have many future cars to come from this location. Thank you Ali, Jason, and team.
Very disappointed by this dealership. Customer service is not their first priority. I wanted to purchase a $50k car. I had to drive 400 miles because they would not deal without seeing my trade in person. When I got there their car had undisclosed damage. Since the first phone call I never asked for a reduction in price. Even after seeing the damaged car, I was willing to work with them without a price reduction. After all was over they refused to repair the damage, they refused to transport the car 4 hrs. away, they refused to close the deal the same day, and then they offered me 2k less for my car than all the other dealers I had been talking to. Hawthorne Audi is a take it or leave it kind of dealership. I’m sure they are a successful dealership, that’s how they built a billion dollar show room, but my experience was disappointing.
Completely over exceeded our expectations. We visited various dealerships of different makes of cars and none came close to the friendly, hassle free, and professional sales service that Audi Hawthorne provided. They work so well as a team and all are prepared to answer questions or find the right person to answer them.Rafael was our first encounter and he was friendly, knowledgeable, professional and most importantly- not pushy. He met with us a few times before we finally decided to purchase and at no time did he make us feel like were were wasting his time. He was eager to help us find the best car for our family and for the right price. He did not steer us wrong. We love our new Audi Q7.Jordan was very thorough with our financing options. Very open to hear our thoughts regarding additional package options and did not make us feel pressured at any point in making decisions. We were very comfortable and relaxed working with him and making the right decision that worked best for us.Christopher was extremely knowledgeable on all the bells and whistles of the car (and there are many). Extremely friendly and patient as he explained all the details. We are also very comfortable knowing that if we cannot figure something out a week from now, that he will be happy to assist us again.The managers- Nick and Alfred - were very professional and ready to answer questions and help us close the deal.Aside from the outstanding service, the dealership itself is gorgeous. Clean and bright with comfortable seating and waiting areas. We took a peek of the service area and we know we will be taken care of the same way during routine maintenance care.Thank you, Audi team! You made this experience as luxurious as the car we purchased.
I had a great experience at Audi Hawthorne. Tim Pillon was very helpful getting my car needs met. Thank you.
Carmelo was my sales person. He is a very honest man. Guided me through the process step by step. He was very respectful and I am glad I brought from him. He made my experience very easy and comfortable. Love my Audi. If your looking to buy an Audi ask for Carmelo!!!
I have encountered challenge after challenge with my new Audi. Ultimately the dealership is there to offer customer service and support. They have one job: to care for the client. The dealership struggled to resolve each issue I have had, and when I respectfully voice my dissatisfaction they have nothing to offer. They may respond to this review with we are sorry to hear of your experience. The fact is they do not care. I have offered multiple opportunities for them to make me feel like a respected client. The issues I experienced were as follows:> My drivers side door would not close properly. It took three visits for them to rectify it.> After setting up my new vehicle settings I needed to bring in the car because the screen was blacking out. In the service process all personalized parameters we wiped out.> The My Audi system was down. Few people at the dealership knew the system well enough to support me and it took over a month and multiple visits to finally activate it.> I received my first recall notice in the mail within three months of ownership. The service was supposed to be a one hour service. I dropped it off at 7:00AM, received a notice at noon that the inspection was complete, went to pick the vehicle up at 4:30PM and the vehicle was not ready. My vehicle was done at 5:30PM.I have voiced my opinion. I have offered opportunities for them to make it right some how. This dealership has shown a pattern of not caring. Its that simple.
Ive been buying and leasing cars for 10 years now and I have seen dealers in many different states, including north and south of the Mason Dixon line. I love cars, but Ive never enjoyed a single second I ever spent in a dealership. Walking into Audi Hawthorne was like walking into a spaceship. Everything was clean, a salesperson (Aniello DeVita) saw me within 2 minutes of arrival on a Saturday. I knew what I was looking for, but I had a strict budget and a fiance who was very particular about the car we were getting.I test drove two vehicles by myself the first Saturday. Aniello and I emailed all week and found cars that fit my profile and scheduled the test drives. I showed up the following Saturday with my test drive and Aniello had three vehicles gassed up and ready for us to drive. We each drove the Audi S5, SQ5, and the S3. After we test drove them all, my fiance decided she wanted to try the S5 again and Aniello gladly obliged. We decided that the S3 was our best option for our budget and performance needs. I also had two months left on my GTI lease, which Audi Hawthorne helped close off and take in early. VW->Audi is a logical upgrade.Next came the options, and boy was that difficult. One of the main concerns was the sound system. After having custom audio in all my cars, I was a bit spoiled with sound quality. We tested out stock and upgraded audio system on various models, even blasting music on the dealership floor to make sure we liked it. No issues from anyone! They understand that when youre buying a $50k car, every little bit matters. Aniello and the General Manager, Nick Belli, worked hard with me to find vehicles that had the options that I wanted, and we found one.. Unfortunately, that dealership refused to ship the car over. Nick and Aniello knew how much I wanted the S3 on the showroom floor, and they made me an offer on it that I accepted.All in all, we exchanged a quick phone call and we had a pickup date. The car was in the bay ready for us, license plated and all. We had a quick chat with Paola in finance and purchased the additional AudiCare (you should really do this, highly recommended). Paperwork all signed in less than 20 minutes and we were ready to go.Chris Gelletich was really nice and helped walk my fiance around all the options of the car. Luckily, I already read the manual before even picking it up! He walked her through bluetooth, camera, GPS, options, etc. He was really nice to work with and will surely end up in sales soon!All in all, a truly fantastic experience at this dealership. Ive been to quite a few and dealt with so many unprofessional sales people. Not once did I receive an unwanted phone call. Not once was anything pushed on to me. Not once did I feel like my request was too much. The coffee is delicious too, so I wouldnt mind waiting there for Service.Thanks Audi Hawthorne! Aniello, Nick, Paola, and Chris, you guys are stars!
Although there was a check-in line, the process was smooth. The waiting space was nice and clean. I received an update on my car and even a follow-up plan. I lived near Audi Hawthorne when I purchased the car. I have since relocated to Monroe, NY, and will travel back to this location because of the customer service.
I live in norwalk CT and i have many audi locations near me but i am going back to this location for service or for future vehicals. i dont think so i coud get better service than this location anywhere else.I bought my first audi from this location and I had good experience with whole team, John was great and Jason answered all my questions concern and jassie explained all features of the car.Overall it was nice experience cant complain.I am going back for future purchases.
Loved my experience with Audi. My salesman, Ali was amazing. Before I even decided to buy the car, he spent hours with me going over the inside of the car and how everything works. He was honest, not pushy and patient. He knew the car inside and out and answered everyone of my questions with so much knowledge. The people in Audi are wonderful. Picking up my car was just as easy. I came from Mercedes for 20 years, and I am truly impressed with Audis service, technical team and sales. They found a customer for life.
My interaction with Audi Hawthorne was fantastic. Rafael and the team were great. All of the team member were always professional, courteous, down to earth & jovial. They made the car buying experience enjoyable by not putting pressure on you to buy. The management team also was straight to the point, no hassle with I most definitely appreciated. I will definitely go there again. I will recommend my family, friends and strangers to go there.
Rafael Rosario is a terrific salesperson. He is responsive by phone or email, and when we met at the dealership, he spent a lot of time with us as we selected a new car and traded in an older one. He went over all the paperwork and numbers with us, and was friendly and very helpful. I highly recommend him if you are in the market for a new Audi. He is the best!
I want the Audi- 8 truck )thats a beautiful & Luxury truck and i can fit in it im 6:4- 350 lbs and i have no problem fitting inside the truck ...
If you like going in and feeling completely uncomfortable and dissatisfied this is the place for you. Firstly I went in with my boyfriend and walked passed a very young lady standing outside smoking with a see through shirt giggling and laughing as if she owned the place. Second when going inside which there was not one sales person available(which I find hard to believe) the receptionist went out to grab the young girl to assist us. As Yasmin was helping myself she acted as if we could not afford an Audi and made me feel super uncomfortable because the entire time she kept trying to get my boyfriends attention instead of helping me because I was there to buy the car myself. Once we decided enough was enough the sales manage Tracey didnt eve come to say goodbye or even try to make a sale. I would not recommend anyone to this place at all. I went to Audi Nyack where even though it was an hour drive didnt feel like I was being assisted by a child.
There is customer service and then there is CUSTOMER SERVICE. As a long time Audi Owner- 5 Cars, A7- I recently visited this dealership for a minor service for the first time.Previously, I had patronized another dealer in the New York City metro area, but my service advisor, Joe Sackson, had left that dealer for a new opportunity at Audi Hawthorne.What a difference in a new service facility. Everything was polite, professionally done , and of the highest quality. Joe, himself, can never do enough to make you feel like a valued customer.As a medical professional, this standard of service is much appreciated and should be a blueprint for other dealers.I suggest that if you want a first class experience to care for your beloved Audi, you visit this dealer, 35 minutes north 0f Manhattan.
I got my Audi at this dealership in 2020 and service has been good until I went for a state inspection. My appointment was 2:40pm and I got out 5:30pm. A simple state inspection which the service rep told me was 1 hour took almost 3 hours. I waited at the showroom and no one even came to me to make me aware of the delay. I went to the rep 4:00pm and he said their was an equipment issue but the car was in the wash. By 4:19 I sent a text asking if it was complete. They said it was still in the wash. By 5:20 I insisted that my car be brought to me. It wasn’t washed and the time stamp on the work order was …. State inspection completed 4:45pm.The thing is I just went for a state inspection since my car was just serviced June. Since it wasn’t a revenue stream, I wasn’t prioritized. I had a 5pm zoom appointment that I missed. Had they told me it was going to take 3 hours, I would have backed out.Never bring your car at this dealership solely for a state inspection.
I can not express enough appreciation for the Audi team in Hawthorne. I had previously gone to a different Audi dealership. Simply put, I just was not happy at all with the customer service. I immediately drove to Audi Hawthorne Sunday, less than half an hour before closing. I was honestly not expecting to find a car that day or to be helped out very much because of the late visit. However, I was greeted and treated like a top priority from the moment I came in. Mark, one of the brand specialists walked me through all of the models I might be interested in, and worked with me to find the right fit for the right price. He suggested various ways to get around to the budget I wanted, and have the car that I would love. The rest of the team was great too! From mark to the managers and servicemen, everyone was just great. I will definitely stay with Audi Hawthorne for future leases to come!
Hawthorne had trouble finding me the exact make/model car trim I was looking for so I went to another dealership for my new car. That said, Avery was still in touch and was able to go above and beyond to help with a technical issue I was having with our wifi when the other dealership was being non responsive. Truly superb salesman and very knowledgeable. 5 stars all the way. Thank you!
I bought a used car from this dealership, and the experience was pretty awesome! Mark Ferguson was my sales rep, and he was very detailed and professional in his approach. I never felt pressured at all, and he answered all my questions. Hes definitely an asset to this dealership. The whole experience was more than I ever expected. 5 star for sure.
Called at 7:30am and asked for immediate service (same day) because the headlights on our A-5 were misaligned and night driving was practically impossible (the lights only shown about 25 ft ahead of the car; everything beyond 25 ft was blackness). They were wonderful in accommodating us and taking the car that Morning at 8:45am.They were very thorough and went thru the car to find any other “issues” and also found a nail in one tire and a small amount of oil “somewhere from the engine area”. The source of the oil leak wasn’t discernible so we asked that they leave it as-is. We had just had the oil changed the prior week so felt it might have been spillage at that time. We left it for another time and further checking.Unfortunately they would not ‘plug” the tire despite that it had plenty of available tread (apparently they will only sell us a new tire; no plug repairs). The car was needed that evening for a long trip from NY to Virginia so we took it back by about 1pm. All in all, we were happy they addressed our car the same day and realigned the headlights (over$300) but, honestly, it felt like they were constantly trying to sell us on doing more and more work. But I guess, as a “dealer” their goal is to provide a complete and thorough assessment to separate themselves from a typical non-dealer repair shop. I guess you need to expect that when working with a dealer.We will use them again.
Scheduled an appointment for a diagnosis on November 16 and to have a loaner. I was told on the day of appointment no loaner was available and they delayed me almost another month to December 8th.... okay. I than wake up on December 8th go to appointment just to hear when I get there that there’s still no loaner available for me ??. Me being so frustrated because I needed this diagnosis done I just went through with appointment and told them to get back to me when one is available and struggling to commit to work without a loaner , I later on hear that they are still giving out loaners to people who had appointments after mine which I think is ridiculous but I guess it is what it is
Just purchased an Audi Q 5. Rafael Rosario is an excellent salesperson- knowledgeable, professional and courteous. He is truly focused on customer service and ensuring a positive experience for the customer.Kudos to Rafael and the entire Audi team!
As always, the Audi Hawthorne team delivered excellent customer service. A clean loaner. They even swapped out the battery on my key for me for free. And made my state inspection sticker perfectly straight as requested. Top notch service.
The word amazing doesn’t do enough justice for Rafael. He wasn’t just a car salesman, he became a friend and inspiration to me and my wife when going in to buy my new 2014 Audi A4. He went above and beyond to please all of our needs. We drove 4 hours and I would do it again just to receive his service.
I would really like to thank the staff at Audi Hawthorne. I enjoyed a friendly and extremely professional experience. The sales and finance team expedited my transaction and executed it flawlessly. I was in and out in my certified pre-owned vehicle in just 2 hrs, which included a fully detailing, warranties, registration and newly installed roof rack. This was hands down my best automotive purchasing experience. Thanks again to Sebastian, Nick and team.
I would really like to thank the staff at Audi Hawthorne. I enjoyed a friendly and extremely professional experience. The sales and finance team expedited my transaction and executed it flawlessly. I was in and out in my certified pre-owned vehicle in just 2 hrs, which included a fully detailing, warranties, registration and newly installed roof rack. This was hands down my best automotive purchasing experience. Thanks again to Sebastian, Nick and team.
I highly recommend Audi of Hawthorne. I purchased a certified pre-owned Audi from out of state, and Hawthorne came through. I was trying to complete the Audi survey, however it expired, but I still wanted to make sure I submitted my feedback. If youre on the market from Audi, and everyone should be, give Audi of Hawthorne your business.
My experience at Audi Hawthorne has always been a good one! I have been with this dealership since it opened and honestly have never been disappointed. The service is great and the people are all very nice. I have always dealt with Lindsay Wolff at this location though, he is an awesome salesman, he is very attentive to his clients and is always very willing to put in some time and effort to make sure his clients are satisfied. I have been with this Audi for the past 3 years and will continue to rely on them for as long as I have an Audi!
It was a great experience. We went on there knowing what we wanted and Jonathan so nice and knowledgeable about every feature. Within an hour we test drove the car, agreed on price and I was out the door. 2 days later we picked up a beautiful A-3 for our daughter. Upon pick up we were greeted by our names, the car was ready and Jonathan went through all the features explicitly. It was detailed and once again out the door within an hour or so. This dealer is professional and courteous and I highly recommend them.
Just recently purchased a S5 from this dealership. GREAT EXPERIENCE from the moment I walked in the door to the moment I left with the car! The sales associate Rafael Rosario was fantastic, very personable and knowledgeable. Even the used car manager ,Aniello Devita, was with us the entire way to make sure we got the best deal possible. The finance manager, Jason Spencer, was very knowledgeable and broke everything down to make sure I understood everything when it came down to paperwork. Overall fantastic experience. HIGHLY RECOMMEND!
Not happy with my experience at Audi Hawthorne. I did not purchase my vehicle at this location, and I can’t help but wonder if that had something to do with quality of service I received. I came in for an oil change and filter replacement. The man I spoke with from the service department suggested that I go for the “Audi care” (oil change, tire rotation, etc.) which sounded like a good idea, but I wanted to consult with the Audi dealership where I purchased my vehicle before I committed to that. So I declined the “Audi care” and waited for my oil change...or so I thought. After 45 minutes of waiting, I was told that “your car is back up”. I assumed that meant it was done...nope, turns out that they didn’t do the oil change or the “complimentary” car wash (which I asked for when I arrived). I told the Service rep that I wanted the oil change and he insisted that I “have time” before I need the oil change and that I should get It with the Audi care package at a later date. I then explained that I have a long commute 5 days a week (the miles add up quickly) and that I need the oil changed for that reason. Again I was told “you have time”. At that point I didn’t feel like I should have to beg for the service that I was SCHEDULED for and left. Complete waste of time.
Hawthorne Audi made it easy to repair my A5. I was able to speak to someone to explain my problem on the phone and make an appointment right away. Tim checked me in and was helpful in conveying information about my vehicle status. The service and waiting area was large and clean, with space for social distancing. And, my vehicle was returned when repaired exceptionally clean! What a difference even from other Audi dealerships. I’m coming here from now on.
Hawthorne Audi is the best dealership I have experienced. Their facility is top notch! Every team member at Hawthorne Audi is professional, friendly and they follow through on every step. I highly recommend Hawthorne Audi!
It started a bit rocky as the call center was unresponsive and not very friendly. It took a few follow-up calls to set-up an appointment.—However, from the moment I arrived at my appointment, my experience was exceptional. I worked directly with Jonathan who greeted me when the business opened first thing in the morning. He listened to all my concerns about my car and was able to identity what the issues might be and noted that everything would be looked at. I received shuttle service to the local train station to get to work, which is a huge plus! He kept me in the loop throughout the day by phone and text. I was picked up at the local train station in the evening, again by their shuttle service! I picked up my car around closing, where we reviewed the report line by line and all my questions were answered. Service was fantastic from start to finish, morning to evening & I would highly recommend Audi Hawthorne. My car was returned to me squeaky clean on the outside and inside - absolutely full service. Best experience I’ve had taking my car in for service.
The professionalism was 1001%. Sebastian the salesman was very helpful. The whole team at Hawthorne Audi are real nice people. Will definitely shop there again. Highly recommend them for your next car. Keep up the good work.
I used their service department recently. This was my first experience with this dealership. Nice facility, clean & spacious. Drive in service made things easy. Loaner car provided for routine maintenance. Service rep. courteous & helpful. Overall, this place seems much better than Mohegan Lake Motors, where I have gone for the last 13 years, so I probably will go here instead when my lease expires.
Lesly from Audi Hawthorne is very knowledgeable and extremely helpful. He went above and beyond to ensure that our needs and concerns were adhered to. He kept us update to with the entire process of leasing a vehicle with Audi dealership. If you are ever in need of a new car or even a used one, I would recommend going straight to him for assistance. My husband and I were completely satisfied with his services and professionalism.
Had an amazing experience here. They are all very patient and can help talk you through whatever youre thinking. My wife and I felt zero pressure to buy, but we still walked away with a certified pre-owned 2017 Q3 thats in such great condition people have assumed its both a 2020 and a new car. Do whatever you can to work with Jonathan. He made the entire experience fantastic. Im happy to be at the beginning of a long relationship with this dealership.
Love this location, especially the service department. They are very attentive and willing to hear your concerns. The location is easily accessible and accommodating.I recently took my car for service and I love the video updates that the mechanics record which are sent to you by text. That makes it feel more personal, so I appreciate the quality of updates and care.
We had a great experience. I walked in and spoke with Jhon on Monday, he found a car that fit my needs and walked me through the lease. We worked out a great deal, and we picked up the car the next day. Highly recommended!
The experience I have received from Audi Hawthorne exceeded my expectations. I looked at several buying options in my search, and what was the determining factor is the advocacy and partnership to close the deal on a new 2021 Audi Q5. The entire Audi Hawthorne staff was pleasant and made my experience memorable. It is imperative to acknowledge Rafael Rosario -Audi Brand Specialist who was eager to work with me on becoming an Audi owner. His persistence is what made the difference and I highly recommend that you work with him on your potential future purchase.
I had a wonderful car leasing experience at Audi Hawthorne. The dealership is beautiful and very conveniently located with a huge selection of cars. The best part of my experience was with salesman, Rafael Rosario. He cares about making the car acquisition process as smooth and professional as possible for his customers. He’s very knowledgeable and I felt like he wanted me to be happy during every step of the process. I love my new Audi Q3! If you’re looking for a great car, I can’t recommend him highly enough.
Bought audi couple weeks ago.Professional staff, Carmelo has been helpful to me, needed to fix a small tear in back seat quickly got a service and loaner car. Highly recommend him.
I had a great experience with the Audi Hawthorne. I was searching and comparing prices before I got a car. They were straightforward; respected my budget, no hidden fees. In a short time we made the deal I drove out the 2020 Q5. EXCEPTIONAL!
We had a very pleasant buying experience at Audi Hawthorne. We worked with Ali and he got us into a very nice Q3 at a fair price. He and the rest of the staff were friendly and courteous when we picked up our car on Saturday. I would definitely recommend Audi Hawthorne if youre looking for a straightforward car-buying experience!
Called dealership Monday morning and was told I had an appointment for Wednesday 10:30. I arrived on time to find just 1 service advisor handling all customers.Then I waited over 20 minutes as 2 customers who drove in after me were called to the podium before me. I spoke to the service advisor who informed me I didn’t have an appointment. Huh? Is that why I spent 10 minutes on the phone Monday with a rep who had trouble finding me in their system? To his credit, the service advisor took the car in and had it completed by end of day. But instead of waiting I had my wife spend an hour driving back and forth from the dealership, time she wasn’t intending on spending that way.I was just having a winter tire/wheel combo put on the car. Simple enough. When I picked up the car the wheels were dirty, not washed. Is this expecting too much? Your car gets washed. Why not the wheels they remove to make handling them easier.The work appeared to be performed properly.
We just picked up a brand new Q8 from Nick Belli at Audi Hawthorne. Besides the fact that we totally love the car, it was a true pleasure dealing with Nick from the moment we walked into the showroom “ NOT TO MENTION HE GAVE US THE BEST PRICE “ When it was all said and done it was honestly the best car buying experience we have ever had. He even made sure to call us a few hours later to let us know if we don’t understand anything in the car to please bring it by the dealer and he will explain. I recommend these guys to anyone looking for an Audi.Andy M.
I was very pleased with the experience at Audi Hawthorne. From my first visit to purchase they were outstanding. Especially my Audi Brand Specialist, Sebastian Montenegro. His professionalism and customer service went above and beyond. Including coming to my home to assist in pairing up the garage door opener.I switched from Mercedes and would highly recommend Audi Hawthorne and Sebastian.
Jhon A. did a great job on our CPO purchase 2018 audi. he was honest and didn’t play any games and was upfront about that. For my trade in, they gave me a great price. other dealers didn’t come close to that price. and the manager came out when i gave the car and gave me an additional $150 so that my loan was closed out.they beat my bank rate as well to stay in house. so i was pleased.
Buying a car here vs other dealerships in the area was night and day. We were getting literally no response from Classic Audi after test driving the vehicle there and had no luck across 3 bmw dealerships either. Yasmin found us the car we wanted us right away, negotiated via text and email so we didn’t have to take time to be there, and had everything set up when we went to pick up the car. We were in and out in under an hour. Wish we had just started here as we could have saved ourselves weeks of trying to chase down replies from other dealers, but now we know!
So happy with my experience at Audi Hawthorne! The staff is professional, highly skilled and helpful. Overall, outstanding customer service. As soon as I walked in I felt welcomed, Rafael is the best! He made sure I had all the information I was looking for, he spent hours with me finding the right car and was so patient to help answer all my questions. His energy makes you feel like you are in the right place with the right person. I visited many dealerships beforehand and not only did I find the car I was looking for at Audi Hawthorne but, I also found the right people to continue doing business with. The high quality experience is why I chose them over any other dealership. A special thank you to Rafael, Miguel and Jason!
Beautiful place, but the service department is obnoxiously expensive even compared to other Audi dealerships.
We arrived for our 9:45 AM appointment on time to get the New York State inspection done, and we were told it would take about 1 1/2 hours including the free multi check and car wash. That was fine with us. We also mentioned that there was a particular issue with the way the map was displaying on the navigation system and so we asked if someone could also take a look at that. About two hours later we asked whether our car was ready, and we were told that they had not even started working on on our car yet. We asked why, and we were told that the person who was needed to look at the navigation system was not available. Of course we responded that we only brought the car in for an inspection and we expected that to be finished by now and that asking for someone to also look at the navigation system was simply an additional request to be done only if they had the time to do it.Our car’s inspection was not finished until about two hours after that. If looking at the navigation system was resulting in a significant delay, they should have told us about that at many points along the way so that we could have responded (as we did) that all we really needed was the inspection. We will return some other day for them to look at the navigation system, but it was very poor service that resulted in our having to wait 4 hours for a simple inspection and for which we had an appointment.
Very clean facility, easy to schedule service, and friendly staff. Every time I go, I’m greeted promptly and am made aware of all the details up front. They always review the multi-point inspection with me after service, and offer recommendations for the future (like when my tires might need replacement in a few months). Before the pandemic they had an assortment of snacks and coffee in the lounge area; I went yesterday and they told me the CDC made them remove it all. I’ve been to a few other Audi dealerships and this one takes the cake.
I love Audi Hawthorne. I recently began receiving offers to turn in my Audi lease early. They were great offers. I was not confident that the deal would actually be true,but I went to the dealership to check out. Happily,the offer was real and I was able to get a 2021 Audi. My salesperson Sebastian was very helpful in the process and easy to work with. The rest of the staff I encountered were helpful as well. I bought my 2019 Audi at Audi Hawthorne and had no complaints during the years I drove that car. I expect a similar experience now.
We bought a user car at this location and have been very satisfied with our experience. We would like to particularly mention Mr. Sebastian Montenegro, who helped us throughout the whole process, making it smooth and easy for us. The whole team, including Mr. Aniello Devita and Mr. Percy Montes, were a pleasure to work with. We had to visit the location a few times after the purchase because of issues with the tire unfortunately. Mr. Joseph Downs from the service dept. was very helpful and quick to fix a new tire/taking care of nitro refills. Overall, we had a pleasant experience would highly recommend this dealership.
I had a superb experience at Audi Hawthorne, where I recently leased a 2020 Q3. Aniello provided excellent customer service from our initial contact/test drive to picking me up from my house and bringing me to dealership to sign for and get my car. He was courteous, personable, knowledgeable and easy to work with. Other staff members were great, too. Jessie provided an extremely comprehensive orientation to my car and its many high tech features. Kurt made the paperwork easy, and the entire experience was seamless. Audi Hawthorne is a beautiful full-service center. I highly recommend this dealership!
We recently purchased a used vehicle from here. Such a great experience! I would definitely recommend coming here for your car purchase. (Ask for Chris C., he was great!) Everyone was really friendly, and prices were fair. We didn’t feel like we were getting ripped off or played with. I’ve been to other dealerships, and never felt as good about a car purchase as I did coming here.
Excellent customer service: Ali Nijem, in particular, gave me all the info and help I needed to exchange a lease and drive out in a newly leased car. Total turn-around time was a few hours, understandably, but they did their best to expedite everything and make it a positive experience.Would return / recommend.
I had a great first service experience at Audi Hawthorne. Joe Downs, my service consultant, was courteous and professional. I brought the car in to fix a couple of minor but annoying software glitches. Audi Hawthorne diagnosed the issues correctly and kept me apprised of progress. I will be servicing my Audi there going forward.
This is based only on my most recent experience. I have had excellent experience with my audi service advisor Tim P., and that continued through this service.The issue in this case was with either the tech or delivery team. My repair involved a new radio. Vehicle was brought to front for checkout, but new radio had not been tested/paired with vehicle computer, so only right side speakers were working. In addition, my entire interior hatchback cover assembly (removed to make repair) was lying, in pieces, in the back seat row. Waited while both issues remedied, relatively quickly, via service team staff, but no way that should be happening at an Audi dealer. Floor staff was helpful, tech acted annoyed that he had to come out and address his mistakes.
Recently I visited Audi Hawthorne to have a scratch on the interior panel repaired. The scratch was caused by the removal of the passenger seat when Audi removed the seat to replace a power seat component. Kris and Joanna helped accomplish this repair.When the repair was completed I inspected the repair and decided that I was not satisfied with the cosmetic repair of the interior panel.I discussed my dissatisfaction with service advisor Kris and He informed his supervisor Joanna.She discussed the issue with me and promised to look into the possibility of replacing the panel in question. Soon after I received a call from Joanna who informed me that the panel would be replaced with a new genuine Audi part.When I purchased this Audi5 in 2019 I met the the Audi Service Management and they told that I would receive top quality service.Well Joanna and Kris have provided super quality service for me as promised.I am one hundred percent completely satisfied with the repair to my Audi.Promises made, promises kept by Audi Hawthorne.I want to commend Joanna and Kris on their courtesy ,professionalism, and respect on their service delivery.Audi Hawthorne Service personnel were right, they deliver top rate five star service to their costumers. Joanna and Kris are the perfect example.Thank you
Exceptional service from the entire sales staff! I was fortunate to have Tracey Keith as my sales person and he was amazing! No pressure to make a sale and knew the vehicle inside and out. Audi Hawthorne will be my new car dealership!
I just bought 2019 Q7. I am very happy with the purchase. The car is in perfect condition, sales manager and staff were professional and responsive to my needs and they were very accommodating. It was great price and they were able to deliver the car same day.. I would recommend them to everyone looking for great car and exceptional customer service.
Our salesman Miguel was very helpful with the used car buying process.The dealership listed the car at a fair price.The buying process went smoothly.My only complaint was that we were told (twice) that the vehicle prep included an oil change when it clearly did not. The car’s information screen shows the oil life at 63% when we got home and noticed it. Not cool.Otherwise it was a good experience.
We absolutely loved working with Jonathan. He was professional, took the time to weigh out our options and found a vehicle best suited for us. As first time buyers, we didn’t know what to expect but felt so comfortable w Jonathan, really enjoyed our time and will be back when we need a second car ;)
I couldnt be more pleased with my experience at Audi Hawthorne. I feel like I got a good deal on a used vehicle (a 2009 Toyota Sienna) and enjoyed the amenities while waiting at the dealership (clean, comfortable, free coffee, snacks, and water). Lindsay was more than a salesman. I felt like he was a trusted friend and advisor. He knows cars and was able to show me how everything on the vehicle worked, even though it was an old Toyota! I didnt expect that kind of good ethic and service from a car salesman, especially on an $8,000 sale! Lindsay went above and beyond. From the test drive to price and negotiation to delivery, every step of the way I felt like I had a trusted mechanic friend and financial advisor by my side. Lindsay and staff were honest, straightforward, reasonable, fair, and willing to negotiate. What a breath of fresh air for a car buying experience! Highly recommend Audi Hawthorne and Lindsay Wolff for your next vehicle purchase!
We bought a brand new 2021 Q7. This car was brand new, still in the wrapping and right off the truck. The buying process was pleasant. Our salesman was knowledgeable and helpful. Things went smoothly. Then, when we worked with the financial rep, he pushed service packages which we turned down. Once we did that, he became very rude and short with us. Furthermore, 3 weeks after we brought the vehicle home, we noticed a ding on the roof rail. It looks as if something grazed an entire chunk of metal off. Let it be known that we have only driven thecar home and it has sat in the garage since then and only driven a short distance once. We called Audi about this and our salesman said to send pictures and they will call back the next day. It has been a week and we have left 3 more voicemails to no avail. We are quite disappointed with Audi and their lack of communication and treatment of customers after our purchase
Last year in December I purchased an A3 from Audi Hawthorne. From the minute I walked into the dealership, Rafael made me feel comfortable and wasn’t “pushy” like other car salesmen I’ve encountered in the past. He made the process easy and really looked out for my best interest. Unfortunately, after a month the car was totaled. I went back to Rafael and this time I got an A4 with way more features for only a little bit more a month. The second time around was even more pleasant than the first and I really felt confident in my purchase and that Rafael had my best interest once again. I would 100% return to this dealership and would recommend anyone who wants to purchase a car to go here. Literally the best car buying experience I’ve ever had.
Excellent service. Timothy and his guys know about customer service. They listened genuinely to my concerns and didn’t miss a thing. I feel comfortable bringing my s3 back here i definitely recommend them. Great work ladies and gents at Hawthorne.
Non responsive, slow, and exorbitant pricing are the hallmarks of Audi Hawthorne. They find extra ways to charge you and basic services are much more expensive than Audi Mohegan lake. It’s worth the drive to service your car at Mohegan lake.
My husband and I went to this dealer to of course buy an Audi but walked out with a BMW lol. From the moment we saw the car we were in love. Everyone from Virginia to Ali our Brand Specialist to Jason our finance personnel and the Sales Manager Aniello were super friendly and knowledgeable. Closing out the deal was short and sweet. We would definitely shop here again. Kudos to you guys!!!
The absolute best car buying experience I’ve ever had. Upon our arrival we were greeting professionally and were treated as if we were dealing with family. The delivery process was even better. Luis our sales consultant listen to our needs was able to find the exact specifications were looking for and turned out to be A fully certified Brand Ambassador and a previous technology specialist. First class from start to finish. I don’t want to forget to mention the management staff from the GM Jason Lee the Sales manager Percy and the Finance Manager Kurt who all guided us thru the purchase with our best interests in mind. Thank you all. And we love our New Etron!!!Marc & Renee
I had my first service appointment at Audi Hawthorne this past weekend. The dealership and service area are spotless, there is ample room for customers to wait, including a beverage and snack bar. All of the Audi employees are courteous and efficient. My car was ready when it was promised, there were no hidden charges and I was kept informed during the service process. This is especially refreshing coming from a more local but largely disappointing Audi dealership (the sales team is great but the service was horrendous: incompetent and rude). I will gladly drive the extra miles to continue my new relationship with Audi Hawthorne. Special thanks to Tim, my service advisor.
Great experience. Just bought a car from a friendly, courteous, all around pleasant sales staff. Price was right on, no hasting. Showroom was impeccably clean. Miguel De Los Santos was my excellent Audi specialist.
I just leased my first Audi (a 2018 Q5) which was delivered to me today. The Audi Hawthorne was the forth Audi dealership I visited and eventually stuck with. I must mention how impressed I was with the great looking looking facility, the service I received and the friendliness and welcoming smile of each one of the staff I met-even in passing. Nick, the dealership manager and Paola were professional, very helpful and accommodating. Lindsay-who guided me through the whole process and found me the exact car I wanted, was extremely efficient without ever being pushy. Always answering my calls or emails and following up with all my issues or inquiries. It was for me an absolute pleasure to deal with him. Finally, Chris, the technician-who demonstrated the new technology installed in the car- was so knowledgeable and patient, I felt I had a good handle on it by the time we finished. His intuition and ability to make the most complicated things sound simple were highly appreciated.In summary I would highly recommend this site to anyone. My whole experience there has been awesome!!10/05/20I terminated my lease by purchasing my Q5 !! I was thrilled with the whole experience and the car. Such an enjoyable ride. Never a problem after 3 years of use. The service as usual was seamless and stellar-i especially want to mention Lyndsay who was there again to facilitate the whole deal.Audi Hawthorne is the best! Wonderful staff-from service to sales!!! I recommend them without reservation.
Great friendly service, state of the art facility. I drove from central NJ and it was worth the commute. Jason Spencer is a fantastic salesman. Thank you!
Great experience! Jhon Azcona was awesome in helping me get into my new Audi S5 and helping me give back my original lease. Very professional team there and I felt that I got a fair price.
I recently purchased a CPO Q5 vehicle from Hawthorne Audi and the process was simple and straightforward. Like most people, I do not like car shopping but my sales person Ali and the business manager Jason made the process easy, relaxing and straightforward. They were upfront with their pricing, the vehicle features and only showed me vehicles that met my needs. I would absolutely purchase a vehicle from Hawthorne Audi again and highly recommend the dealership.
The GM Percy was great he catered to my needs and got me the car I wanted at the price range that I was most comfortable with. I walked away from the car at first because it was too expensive and not at the price I wanted but he immediately called me back once he found out I left and got me a deal I couldn’t refuse within five minutes. Needless to say I went back and when I got there he actually gave me two options that were both great. It was a great experience. I am a very happy customer now with my 2019 Q7. Thank You Percy and Jasmin who helped make this experience awesome and quickly.
Excellent, courteous service always. From buying the car there and having it serviced has always been a pleasant experience. Never experienced any other dealership that is so efficient, kind, and helpful. Jonathan, our service manager, was knowledgeable and very accommodating during our service appointment. Will continue to use Audi Hawthorne in the future.
The service department in Greenwich that Ive dealt with in the past was horrible! I was so pleasantly surprised to have my first service at Audi in Hawthorne. The facility is absolutely beautiful and the people there are the best. I absolutely loved my service advisor, Jonathan! Jonathan went above and beyond to answer my questions, keep my updated with the status of my car, and make sure that my experience was the best. Jonathan is truly an asset to your team there! My loaner was brand new (800 miles) and was spotless. I also opted for the express detail of my car and I love how well it came out.
Audi repairs are quite expensive, but Tim in the service department is exceptionally knowledgeable, responsive and polite. Multiple items were fixed on the car within a day and was a pleasure coordinating with him.
I recently picked up my first Audi the A5 Sportback. Beautiful car. The dealership is very modern and inviting. The sales people Ken & Marty were very knowledgeable and friendly and did not pressure you to make a sale. I research a lot and they took a lot of time to answer my questions. Everything was handled very efficiently. Not being knowledgeable about tech things I really appreciated, Chris, the delivery specialist. He has a great personality, obviously very knowledgeable and very patient taking much time to review everything. I have been in customer service for years and David has the perfect personality and enthusiasm you need to make the customer feel like he really cares about them. I am hoping my future experiences with the dealership are as impressive as my first.
One of the most straightforward and easy experiences Ive ever had at a dealership. Lindsay Wolff in sales was a pleasure to deal with and the front office was more than accommodating for some requests that I had due to not being local and needing some time than usual to finalize the transaction.Great experience!
The manager Kurt worked with me to resolve some past problems I had with a previous purchase I made and gave me a good enough deal to get out of the vehicle earlier then my lease term. Audi Financial has reported lease paid in less than 7 days after turn in. Overall satisfied.
Nick Belli and his team are top notch. This dealership is very attentive and responsive. The leasing process was quick and seamless. No hidden fees or additional costs above the price given to me by Nick. Best experience I have had at a car dealership. Couldn’t be happier with my vehicle and the easiness of the process.
I have been dealing with different Audi dealerships for a long time, to where I have so many disappointments and frustrations. Visiting Audi Hawthorne was one of my best experiences ever, Joanna Bell the service manager is the best ever she makes sure that my truck was service properly and well taken care of. This has been the first time that Ive taken my truck to a Audi Dealership and get it back in great condition. I really appreciate Joanna Bell and the service team, And I will Definitely continue to do business with them.
Audi Hawthorne is a beautiful dealership with very professional and friendly staff. The service department is modern, well equipped and very well managed. I have dealt with many different dealerships in the past and Audi Hawthorne surpasses them all! Excellent service, a professional and knowledgeable team and of course, an amazing selection of gorgeous vehicles.
The service at Audi Hawthorne is truly exceptional. Kris made sure there was a loaner vehicle for me since my job was set to take a few days. He communicated promptly and professionally. His team thoroughly resolved my issue. I am very pleased with the sales and service departments of this business.
EXCEPTIONAL!My first contact with Audi of Hawthorne was Aniello Devita, who made me very comfortable and set me up with an appointment to see the vehicle. When I arrived, everyone was very welcoming. Mr. Devita introduced me to Mr. Sebastian Montenegro who was very professional and on top of everything. He was exceptionally helpful to make the best deal for my dream car and trade my old one. Really impressive organization and detail oriented. Sebastian answered all of my questions and made me and my family feel comfortable.The finance manager was very organized, quick and easy too! If you want to do business with an organized, professional dealer then go to Audi of Hawthorn and ask for Mr. Sebastian Montenegro and you will not be disappointed! OUTSTANDING experience from the beginning to the end at Audi Hawthorn.Benjamin Bouhet.
I had a great experience leasing a new Q7. I knew the exact color and trim I wanted and after working with two other dealers and having below avg experiences, I found Jhon at Hawthorne Audi. I found the exact car I wanted and Jhon was able to get the deal done. I also want to call out Curtis for helping me with the right terms for the deal.
Great customer service and hard work finding the right used Audi for my daughter.Have used Audi of Hawthorne to service my vehicle numerous times. Very helpful and knowledgeable as you would expect - great service utilizing a tire and rim package I purchased from them.Worth every dime- low profile tires and pothole aren’t forgiving on the tires.No hassle to get rims polished and tires replaced at NO addtl cost!Not gimmicky like some other wasteful tire packages I’ve purchased elsewhere before!***** from this family!
Kudos to Avery Phillips. We appreciated his friendly demeanor and low key approach. Guess thats why we bought 2 cars instead of 1. The service was excellent from everyone. And we love our new cars.
We recently purchased a new Audi A4 from Audi Hawthorne. From the moment we entered the dealership until the car was delivered a few weeks later, the service we received was excellent. The sales people we worked with (primarily Rafael Rosario, with assistance from Lindsay Wolff) were professional, patient, and very responsive. The car arrived sooner than expected. When we picked it up, Luis Gutierrez took plenty of time to go over the features of the car and assured us that he and the rest of the team would be available to help us with any questions we have going forward. Everyone we came into contact with at the dealership was pleasant and helpful. If you’re in the market for an Audi, we would definitely recommend this dealership.
I had the most amazing experience with buying my new Audi A4. The sales team worked with me and informed me of all my best options. When it came to picking up my car it was the most smoothest transaction and Chris explained how to operate the vehicle so I felt like an expert when it was time to leave. It was truly the best car buying experience I have ever had.
Great team at this Dealership. Ali was very knowledgeable and professional. He was never pushy or aggressive throughout the buying process. Pleasure to have had the opportunity to deal with Hawthorne Audi.
My wife and I had probably The Best car buying experience weve ever encountered, at the Audi Hawthorne Dealership.The entire sales group was extremely cordial and professional. Although the vehicle we purchased was far from the most expensive that they offered,they treated us if we were buying a new Rolls Royce. In particular, Lindsay and Jason went above and beyond to make our car buying experience a pleasurable one.We cannot recommend them highly enough!!
My experience with Audi Hawthorne was awesome. Buying a car could be a difficult task for a number of reasons and one of them and the most important is who the customer has to deal with at a dealership. I expect that the salesperson listen and explain the process, I had the pleasure of dealing with two of the best in this dealership! They treated me so wonderfully and they were so honest and helpful.I was lucky that my salesperson was Rafael. Rafael is professional, courteous with a great personality. He answered all of my questions and took the time to go over all the process until I finally purchase my beautiful Q3. Definitely great to speak to someone who enjoys what they do.Technology specialist Chris Gelletich, is knowledgeable, friendly and patient explaining all the features of the Q3. I also want to mention Paola, Nick and Ken (Management Team) thanks for a great experience.I highly recommend Five Stars Audi Hawthorne Dealership!!
I have an Audi dealership 5 minutes from where I live and decided to go here. Audi Hawthorne hands down was the best dealer experience I’ve probably ever had. These guys need to teach lessons on how it’s done. I found them very transparent, no games were played, and no time was wasted. I’d especially like to point out how Frank in sales and Jason in finance really made my experience so positive.
The customer service rep Timothy explained everything thoroughly with the recall and when their multi point check up also showed the need for an alignment as well, he explained the test results and made sure I knew the cost before they went ahead. The car was washed and the floor mats cleaned when delivered. The recall work took about an hour longer than expected, but the waiting area is very nice with free coffee, water and snacks.
Just a great car buying experience in a beautiful new dealership. From agreeing on price to completing all paperwork and learning about our new car, everything was excellent. The people working there want customers to be pleased. I very much enjoyed working with our salesman Rafael Rosario. I have not a negative word to say about this place.
Sebastian was great to work with! He was professional, helpful and informative throughout the process. Overall our experience with the Audi Hawthorne team was exceptional. Worth the longer drive from Greenwich.
Yesterday my boyfriend and I picked up our vehicle from Audi Hawthorne and we couldn’t have been happier with the service. From the moment we contacted AH over the phone, the process was nothing but seamless. Due to COVID-19, we needed a vehicle as soon as possible to avoid using public transportation and Aniello, our sales rep, made that happen. He was extremely kind, informative, patient, and got things done unlike other dealerships we had contacted, who were surprisingly rude and never followed up with us after stating they would. When we arrived at the dealership, the process took no more than 25 minutes. A young lady by the name of Jessica, reviewed in detail all the paperwork, and like Aniello, she was kind, informative and patient. We’d like to thank the entire Audi Hawthorne family for their wonderful customer service. We will definitely be returning to this dealership again in the future. -Eric and Rachel
I had an exceptional experience at Audi Hawthorne on a pre-owned Audi A4 purchase. When I placed my initial phone inquiry, Jason, my sales advisor, promptly returned my call and answered all my questions. When I scheduled my visit, the car was ready waiting for my inspection and test drive. Ken, finance mgr, was very helpful in processing the paperwork and finalizing the transaction. When I arrived to pick up my car, the car was waiting in the delivery bay and was immaculately detailed. Overall, I was impressed by the whole sales transaction and how it was executed expeditiously and very professional. This is the largest Audi dealership I have ever visited and I enjoyed browsing through the gallery of Audis they have displayed in their showroom. This is a 1st class operation and I highly recommend you come visit.
I had an excellent experience purchasing a pre-owned Audi A5 Sportback at Audi Hawthorne. Jhon was an absolute pleasure to work with. When I initially visited the dealership in late December, I was unable to find a car that was a great fit, but Jhon remembered that I was interested in the A5 Sportback, and when one became available in mid January, he immediately reached out. He made every accommodation to work around my busy schedule and even stayed late on a Friday night to make sure I could test drive the car after work. After I decided to purchase the car, he was able to arrange for an early pick up— I drove off the lot with my new car the Monday afternoon following my Friday test drive. Jason, Percy, Anthony, and Jesse were also incredibly personable and helpful with the purchase. Audi Hawthorne truly has a great team, a perfect complement to their fleet of great cars. They’ve earned a loyal customer.
Everyone at Audi Hawthorne made leasing a car with them such a pleasant experience, especially during such a difficult time! They got me exactly what I wanted, for the price I needed, and I hardly had to do anything! Would highly recommend them. Huge thanks to Nick for his awesome customer service from both him and his team!
I just picked up a sq5 which I purchased from Gianluca who was very accommodating. The whole purchase process was great and the GM Nick was great as well. When I picked up the car I completed the purchase with Paula who was great to deal with and she had everything ready to go on time and went out of her way to explain the process to me ensuring I knew all my options. Chris was my delivery specialist. He was very knowledgeable and explained all the new features of my car. Chris was well prepared and had a more than sufficient answer for all my questions. The car was impeccably detailed and I highly recommend this dealership. GREAT EXPERIENCE
I can’t say enough about this dealership! Got my 2nd Audi from them. I walked in for routine service on my car and I walked out with a new RS5 thanks to Avery. He makes the car buying process smooth and quick. I think the entire process from “window shopping” to signed by the dotted line took me 2 hours because of his attentiveness. Ladies go see Avery if you want an Audi and don’t want to be “mansplained” to. He’s great!
Did not repair all my issues for my 2018 SQ5. They held my vehicle for two days and could not resolve the issue I’m having with the radio randomly restarting. I was then told to contact my sales person. I would appreciate if someone could help me understand why the service center would refer me to my sales person to resolve an issue with my radio randomly restarting. I was scheduled to go on a road trip and was forced to change my plans due to the fact that my vehicle was held for two complete days. I normally don’t complain but this is time wasted that I will never get back.
One of the best car shopping experiences I have had in my 30 plus years of spirited driving. Knowledgeable, enthusiastic, thorough, passionate and fair are how I would describe my visit to Audi Hawthorne. Rafael Rosario is the Audi Sport ambassador and provided all I could ask for and more. Went more than the extra mile. The surrounding staff continued his framework of expertise and excellence. Look forward to a long association with this dealership.
Great service and communication. Joanne and her team walked us through the entire process and later found we were under our extended warranty, which saved us thousands on repair. The loaner was an added bonus, even though the waiting area was amazing. Thanks again!
As always excellent service and courtesy extended whenever I come in. An example, I picked up my car from repairs at the closing hour, but, despite the lateness of the hour, and Im sure the wishes of the employees to depart for home after a long day, they remained to fill the car with needed oil--at no charge. Thank you for your outstanding service.
Terrific dealership!!Everything promised was delivered as promised.Most professional team that I have dealt with in a long timeMy sales rep Jhon Azcona followed through on each step within the process. If your looking to purchase an Audi in the NY Metro area, then look no farther. This is the place!!!
Awesome experience at Hawthorne Audi buying my new Q7. Great service and transparent negotiations. What you see is what you get with these guys. And, what you get is a beautiful car at a fair price without the usual hassle.
Great service, amazing dealership. I chose this dealership over other audi dealerships closer to me because they appreciate their customers and will not let you leave without a smile on your face. No matter what they will try and accommodate your needs and help you out.
Audi Hawthorne is the best - super service, attentive and knowledge staff. Joe was awesome, he made a recall service call seamless. Highly recommend this dealership and service department.
Today I purchased my 3rd Audi sedan. I had the opportunity to work with an amazing sales team, led by my Audi Brand Specialist, Lindsay Wolff. From the onset, Lindsay was professional, knowledgeable and understood my needs. The delivery today was as simple as signing a few papers, a quick review of the new vehicle and an easy drive back to my home in Greenwich, CT. Thank you Lindsay, Jason and Nick for making this a tremendous experience.
The purchase of my auto from Audi Hawthorne was a breeze. True professionals. Lindsey, Jason, and Aniello went out of their way to ensure the automobile and accompanying paperwork were in order. They took extraordinary time to explain all the features and attributes of the auto. The paperwork was well prepared and was completed in little timeI could not be more pleased with the entire process. In addition, my new car is a beaut and a pleasure to drive!
Due to staff turnover, my initial experience with Audi Hawthorne wasnt great, but when Raphael stepped in to manage my Sept 2018 order (for January 2019 delivery) he kept the sale alive. His timely follow-up was consistently excellent, as he enthusiastically addressed the details of my purchase. Kudos as well to Luis for his thorough and friendly introduction to my new car on pick-up day!
Almost comically unsatisfactory. Bought in A6 with broken AC. They charged $200 to diagnose problem, and recommended new pressure sensor, plus purge and replace freon, for $1,117. Separately recommended new plugs and wheel alignment, for $850. Went to another well-recommended mechanic, who diagnosed for free, replaced pressure sensor for $450, and advised against freon purge. Wheels had just been aligned, and plugs were 6 months old. I appreciate that dealers charge more than independents, but this is pretty outrageous.
I purchased an used car from Audi Hawthorne, experience was very pleasant, quick and efficient. Samantha in sales and Sales manager were exceptional in handling my transaction, Jason was quick and efficient in finalizing paper work. I would definitely recommend Audi Hawthorne for anyone looking to buy a car in an exceptional environment.
Had a great experience at Audi Hawthorne. I was looking for a rare combination on a Q5 and the team did a great job researching all the regional inventory to find me the car I wanted. Staff is very professional and helpful.
Great experience working with this dealership. Staff was very attentive and professional. I was able to get a deal in place within a few hours. I would definitely recommend!
Went there for my 20,000 mile time up. Had a very thorough inspection and tune up. Was done sooner then quoted. Shop is clean, friendly, courteous and honest. Will definitely be using them for all my Audi needs
This was our first experience purchasing from Audi Hawthorne. We were fortunate to have Jhon Azcona as a Salesperson/Brand Specialist. Jhon is knowledgeable of the products, but also friendly, easy going and responsive, which made our experience smooth and frictionless.We are deeply satisfied with our purchase and we’re so thrilled that we’ve already passed the word onto a few friends who are also seeking a new Audi.We highly recommend both Audi Hawthorne and Jhon Azcona to anyone seeking to purchase an Audi!
Audi Hawthorne was an absolute pleasure to buy from. Aniello, my salesperson, was professional, knowledgeable, and prompt. He made the entire buying and delivery experience enjoyable. Upon taking delivery, Jordan did an excellent job streamlining the titling/registration process and informing me of my choices when it came to protecting my car. Finally, Chris got me up and running with the cars features and technologies. Overall, this was the best dealer experience Ive ever had across any brand.
My husband and I wanted to buy our first car during COVID, which I assumed would be extremely difficult. Luckily, Audi Hawthorne made the whole process extremely simple and straightforward for us. Rafael helped us through the whole process, and made us feel safe the entire time with the extra precautionary measures they put in place.
Anthony and the service team took excellent care of me! I got a service appointment immediately and they sorted out my A3 fast and efficiently. I got to wait in an enormous, beautiful waiting area and even checked out the showroom floor (so many gorgeous new and pre-owned models) with Marty. Dealerships don’t get more polished or professional. I definitely recommend Audi Hawthorne.
Professional, friendly, and courteous.We traveled from Detroit MI to pick up our perfect car at Audi of Hawthorne.We primarily dealt with Bobby C. who went above and beyond our expectations. He even had a big red bow on my car when I mentioned that I always wanted my new car to have a big red bow on it!The dealership was warm, welcoming, and absolutely beautiful. Also- the coffee bar at this place is phenomenal!We traveled far to this dealership but will be returning for our next cars. Thanks again!
Frank in sales set me up with the best offer in 450 miles on a used 2018 A-5. Frank made it very easy to trade in my older A5 and taught us the new features on the car. Better than the price is the customer service and the facility they have there. Its huge and futuristic looking. Would certainly recommend this Audi, and I live right next to the gold standard of customer service of Fairfield Audi and Haththorne is definitely up to par.
I will never go to another Audi dealership/service center after visiting the Hawthorne location! Not only are they extremely organized but the customer service is beyond expectations. Jonathan is my new service advisor and I highly recommend him! The customer waiting area is comfortable and even has a coffee station! The issues of my car were looked into and actually addressed unlike other Audi service centers. Im leaving the service feeling confident in the work completed!! Other Audi dealerships need to improve their business otherwise Hawthorne will take your business!!
I just drove off with my (slightly) used 2020 Ford Explorer XLT that I bought at Audi Hawthorne. From the moment of first contact until they handed me the keys, Sebastian Montenegro and the entire Audi Hawthorne team were professional, helpful and transparent. Most people dread buying a car, but Sebastian and Jason Spencer, Business Manager, made it a true pleasure. Thanks guys!! I would recommend you to anyone. Cheers!
Great service, was nice that my salesperson from whom I bought the car (Sebastian) stopped by to say hello while I was waiting for my first service, 10,000mi. I was very comfortable in their excellent waiting room, great WiFi - allowed me to get some work done. Car came back pristine, I was very pleased.
We came to Audi Hawthorne as previous Audi owners from another dealership. Lindsay noticed us as we stood unattended and immediately made us feel like we were the most important people in the room. His approach was respectful, articulate, patient and friendly. In the following week or so, once the deal was agreed upon and papers were smoothly signed with Kurt, Luis spent an inordinate amount of time with me on everything technology-related and left me with two phone numbers to reach him if ever I needed refreshing or had new questions/concerns. Could not have asked for better attention!
Tim was very understanding and helpful. Although the replacement part took some time to arrive, he ensured we don’t face inconvenience due to the delay. The service done resolved the issue I had with the cars sensor.Highly recommended.
Poor communication from service representative Timothy. Took my car there for service. Car was kept at the dealership for a week without any explanation. I was told that I would be getting my car back in a day or two. I made several attempts to contact the service representative Timothy, but he never returned my call to explain why my car was being held. I had to contact a supervisor before I was finally informed that my car was ready. To date I still have not heard from service representative Timothy.
From the minute I walked in the showroom until I drove out with my new car, the service was by far the best car buying experience Ive ever had. My salesman Raphael Rosario was top notch not only in his knowledge and expertise but in handling every detail which included securing a hard to find limited edition vehicle within days--not weeks of searching.I highly recommend this dealership and Raphael...it was an enjoyable experience from start to finish!
Outstanding experience. Aside from my excitement at owning this car, I feel lucky to know that were signing on for service at this level. Every person Ive talked to has been friendly and helpful, and the dealership is the nicest Ive ever seen.
We were so happy to find this Audi dealership. We have been going all the way to Greenwich to buy and service our cars. Their service department is friendly, professional and proactive in their approach. Their team contacted us about getting a free service we had paid for as well as noticing our inspection was up and getting it done for us. This saved us time and convenience. I was impressed with the state of the art dealership.
As soon as I walked into this dealership (Audi Hawthorne), I felt something special about this place. Yes, the place is beautiful architecturally with high ceiling and huge panes of glass and very well-laid out inside, but the best part may be the people who work there. I bought a used Lexus there and am very happy with the experience. If there are no issues, and everything goes well, then that’s good. But if there are problems, and you still love this dealership, then that’s a mark of a truly great dealership. From the beginning and on several occasions after I took delivery, I had some problems and dealt with Nick Belli, the General Manager. It was amazing how much Nick wants to help you and is able to help you. He’s very capable, I saw him work in front of me, very resourceful, very knowledgeable, very personable, very professional; and the way he was dealing with his team and others, you can see he’s an excellent leader and an excellent problem solver, an asset to any organization. I am very grateful to have bought a used car at Audi Hawthorne. The owner should be very proud of Nick and his team, including Frank Omidi, exemplary salesperson who’s very thorough, professional, kind and patient; Jason, very thorough and detail-oriented; Jonathan, Alen, and Joanna in Service, all very knowledgeable who all treat my car like it was their own car. This is a very well run, honest, trustworthy dealership, and I would definitely buy another car from them again, used or new.
My journey to find the right used car started and stopped with Audi Hawthorne. Had the pleasure of working with Jason who was as professional as they come. Made the entire process as seamless and easy as possible. Knowing how he treats his clients, I would highly recommend.
Great Staff and facilities. Ali and Jason are great at what they do and very professional. Great overall experience and I look forward to building a stronger relationship with Audi Hawthorne. Great job everyone. Thank you.
This dealership is gorgeous, has all the modern amenities that a dealership should.My only gripe against it was the fact that my purchase experience was slightly jaded by the fact that the sales team Rushed my delivery so they can make their quota for the month. I was slightly turned off by the rush and it required me to come back a month later to finish the services that should have been done the day that I receive my vehicle.Other than that, they were responsive and resolved my issue.
Outstanding dealership and so beautifully situated. It’s layout and various display models have an air of positive energy for the whole sale process. Aniello and Curt were super helpful in speeding things up so we could drive away with our new Audi Q5
The only reason why I chose 4 stars instead of 5 is because we had a rocky start. But Audi Hawthorne more than made up for it with their service yesterday. I purchased a used Q5 in October 2017. The sales representative, Rish, was excellent. He was very knowledgeable and easy to work with. He was honest and didnt try to play games. However, the night we picked up the car, service lights came on. My husband took the car in for service one week later. That was a fiasco. He went back and forth a few times but due to miscommunication, nothing was done. I then got involved and starting emailing. It took about 6 weeks to get it resolved. But finally, the dealership did the right thing. They covered the repairs plus gave us extra service. Once we got over the hurdle of getting the car in there for the repair, the whole team at Audi Hawthorne was excellent. I spoke with the Service Manager, Joanna several times. She was very friendly and just wanted to make me happy. The GM Nick also reached out and went over and above for us. I will definitely use Audi Hawthorne for service going forward and when I am ready to buy my next car, that is where I will purchase. They have made me a loyal customer.
The service was prompt, professional and very much appreciated. I requested an A4 as a loaner, but got a brand new A3. For your information between the two is the difference between a Chevy and a Cadillac. Made me grateful that I opted for the A4. Your loaner was clean and serviceable and I am very pleases about how the whole appointment worked out. Thank you.
Audi Hawthorne is a representation of genuine professionalism. This was by far the best dealership experience I’ve ever had. I have to recognize Sebastian, who helped organize my deal, and was extremely accommodating throughout the process. He’s a major asset to Audi of Hawthorne. Will definitely be looking for my next car here!
Audi Hawthorne did a great job servicing my car. They even sent a video of the technician doing the inspection, which I thought was a nice new feature! Their customer service is great as well!
Great customer service. The staff at the dealership really take the time to get to know you immediately upon walking through the doors. I had a great experience purchasing my 2016 Audi Q5. I will definitely be doing business with them again.
I recently purchased a new Audi in June 2020. From testing driving to purchasing, Jonathan Zippo was patient and respectful on process of decision making on my purchase. Even after I bought a car, Jonathan was caring and dedicated to providing me with information about the new vehicle. I highly recommend for any new car buyers to visit this dealer and meet Jonathan for Audi experience.
Great experience! I worked with Rafael and he literally went out of his way to get me on the road in my new car the same day. Thanks also to Jason, the business manager for all his help. Great team!
Place is beautiful and lots of great cars. Bought my car there and love people when I started. Had great experience servicing my older Audi. Til last vist. They are growing quick and think them may have people over charging in service. And not very experienced and that could be problem. Hoping for a better experience next time.
I was impressed by this dealership right when I walked-in from the fully stocked kitchen, Lavazza coffee machines to the kids room. I worked with Lindsay to purchase my vehicle and he was made me feel comfortable right away. He’s honest, great with my children while we waited for the car and very smart. I look forward to working with this dealership again for my future purchases.
We recently bought a new Q8, and everything about the experience was just what its supposed to be. Rafael Rosario was friendly, attentive and helpful, and we will see him again if we are ever in the market for another Audi (we already own two!). We love the fact that Audi has opened up this dealership close to our home!
First of all, it is a noticeably beautiful facility - easily the best of any dealership I have ever visited. More importantly though is that the staff at Audi Hawthorne are by far and away the most courteous, professional, friendly and helpful staff you could ever meet. From beginning to end they have been extremely patient with all our various questions and concerns. We have very specific criteria for our vehicles, so we were definitely not the easiest customer theyve encountered but they have been first class and literally have gone out of their way to accommodate our needs and requests. I cant really single out a particular staffer for specific praise because theyve all been brilliant, from the Sales Managers Ken and Nick, to the Business Manager Paula, to the sales staff Rafael and the technology specialist Chris who did a great job explaining the various tech capabilities of the car. Its also worth noting that after visiting other Audi dealers in the tri-state area beforehand, we were not fully convinced that we should get even an Audi, but after our exceptional experience at Audi Hawthorne not only did we decide to get an Audi, but we decided to get two of them (a Q5 and a Q7).
Today was the first time I have ever been to Hawthorne Audi, I CANNOT say enough good things about my experience with the service department. I live 2 miles away from another Audi dealership and I will gladly drive the extra 25 mins to get to Hawthorne. The service advisors are incredibly knowledgeable and helpful and willing to help you decide what is the best bang for your buck. This is my third Audi and the best experience Ive had.
I am a first time Audi buyer and while Ive probably bought 15 cars in my lifetime, this experience was easily the best. To start with, the dealership itself is huge and beautiful. But the key was the experience working with Jason S. , the online specialist. I bought a 3 year old Q5 that came off lease, and their attention to detail in prepping this car was phenomenal. I will be back as soon as my 2010 Acura has a few more miles on it.
I have to say, Rafael Rosario earned his stripes well, He listened to what I wanted and delivered. That is all a person can ask for. Great service and attention to detail. So, a huge shout out to Rafael for getting me what I wanted!
Experience with Audi Hawthorne was awesome and the car is really great. Im so happy with my Q3Technology specialist Chris Gelletich was great - not only knowledgeable and patient, but also friendly and willing to further support my inquiries and additional requirements. He will be a great sales specialist in the future!I also want to recognize Sales Specialist Lindsay Wolf who helped a lot in many inquiries (even thought he was not my Sales Specialist during the purchase).Definitely great to speak to someone who enjoys what they do.I highly recommend Five Stars Audi Hawthorne Dealership
Every person I’ve worked with at Audi Hawthorne has been professional, courteous, knowledgeable and friendly. Service gentlemen Tim and the young man whose mom got remarried, sorry I forgot his name at this moment, go beyond the extra mile. Audi is lucky that they are the face with their customers. Thank you!
Tim and Jason at Audi Hawthorne are always very accommodating. The entire staff is very professional and do what ever it takes to keep you happy. I highly recommend Audi Hawthorne!
Our experience was great, easy, and we got a good deal on a certified Audi A4. Jhon Azcona was a pleasure to deal with - super friendly and helpful. Recommended!
I had the pleasure of stopping by to take a tour of this beautiful dealership. I was blown away by the size and gorgeous design, not your typical car dealership. The management staff gave me the tour and I can see how successful they will be. I was honestly very impressed and I will now be getting out of my Mercedes and into an Audi. Very exciting!!
Called to discuss a potential lease and when we shared an offered made to us by a competitor, the sales rep told us to take the deal and hung up on us. Shocking but happy to report that the manager immediately called us back and apologized. We appreciate his genuine concern and offer to assist in the future. Cleaned up what could have left hard feelings.
Leased my first Audi a few months ago with Lindsay W. and his service and attention was amazing. There was no pressure in the process and Lindsay worked with me every step of the way as I contemplated a few different scenarios. The Audi A4 is even better than I expected and will be back when my wife’s MB lease expires.
My husband and I bought our Q5 on Monday from Bobby, who helped us choose the right one. Bobby was great to work with, super considerate, never pushy, and made the experience seamless. Chris, tech specialist, gave us a thorough overview of the functions. He was knowledgeable, personable, and even picked us up from the train station. Thanks guys! You made this a very pleasant experience, and of course we love the car. ~Sylvia & Tim
I had a wonderful experience purchasing my first Audi. Great thanks to Marty and Percy for making me feel welcome and providing excellent customer service. I am very happy with my purchase I would highly recommend anyone looking to purchase or lease a new vehicle through Audi Hawthorne.
I just bought and picked my CPO Audi A6 this weekend and cant believe I am actually saying this but Audi Hawthorne made buying my car a true pleasure! Calvin was not only a patient salesperson but so knowledgeable that I felt 100% confident buying my car. Chris the delivery specialist was unbelievably helpful and also patient in explaining the ins and outs of the car and made it fun and his knowledge made it a pleasure and easy.Everyone at this beautiful new dealership was pleasant, straightforward and courteous, a real pleasure.
I had the best experience at Audi Hawthorne! They found the perfect car for me that was in my price range and everything i’ve ever wanted and more. They were all so kind, patient, and knew EXACTLY what they were doing and did everything perfect. highly highly recommend!!
Great staff, great management, well maintained dealership, neat waiting room and shop.
I trust coming to Audi of Hawthorn for two main reasons. One reason is my service advisor ( Joanna Bell) , she is always thorough in giving me the best maintenance schedule. This helps me keep my vehicles in top running condition. I trust her completely. The second reason I trust Hawthorn is the maintenance crew, they very careful with my cars (exterior/interior ) and spot any potential problems I might have down the road. They fix my cars in a timely manner and make me feel comfortable. Thats said trust and respect is what I need and I receive this from the team at Audi of Hawthorn. Thanks everyone!
Always efficient, friendly and safe service at Audi Hawthorne. We have both of our vehicles serviced for routine and urgent issues and they have always been reliable. Would not go anywhere else.
Luis Guiterrez helped me find just the right Q7 for my family, patiently taking multiple test drives with me and talking through the many options with patience and expertise. He provided a wonderful tech overview which helped us understand the many features. Lastly, he and his team worked tirelessly to get the entire deal done in a single day (a first for me). Thank you to Luis and business manager Kurt Hughes for all the effort. Wonderful facility as well, which doesn’t hurt.
Everything went smoothly with the leasing experience of my new G3. Yasmin was knowledgable and pleasant to do business with. Percy was accommodating in making an acceptable purchase price to both sides. The instructions from Jessie about operating new vehicle, very helpful. All in all, the new Hawthorne facility, makes getting a new car a pleasure.
I picked up my new Q5 from Hawthorne Audi this week. The facility is Outstanding, when you drive in you feel like you are coming to a Las Vegas Casino!! Matt did a great job on the Sale from Internet Inquiry to Delivery. Nick & Jordan did a great job facilitating things, and Chris was Fantastic in explaining the technology in the car. He assured me he would be available if questions arose down the line, I am sure I will be contacting him. If in the market for a luxury import vehicle, you have to check out Hawthorne Audi.
Great experience working with Sebastian and his manager. Made the experience of purchasing our first Audi fantastic! I would highly recommend for their no pressure, professional approach!!! The facilities are also very impressive.
I have purchased many Audis over the years from multiple dealerships. This was probably my best experience to date. My sales guy Aniello was knowledgeable, quick to respond and did not waste my time. Al, the Sales Manager gave me a fair price without a lot of the typical back and forth haggling. By fair price, I mean that I spent the better part of a week searching Audi dealerships websites within a 2 hour drive of my house, and the price I paid was a couple of grand less then the advertised price of similar cars I saw. Kurt, the Finance Manager did not waste my time trying to sell me a lot of warrantees and packages that I was not interested in. There were absolutely no shenanigans while dealing with them. It was a great experience and I will shop there again.
Audi Hawthorne Service Department is the best.. I have always had great service and felt like the service manager Joanna Bell and her advisors valuemy business. They go out of their way all the time to make sure i have a loaner car and they always get my car back to me in a timely manner.
Amazing car buying experience from beginning to end. This was a total white glove service and unlike anything Ive experienced with prior car dealers. They were all very accommodating and fair, my sales guy Gianluca and team along with technology expert Chris who spent close to an hour with me were wonderful to deal with. I hope to work with this dealership for many years to come!
Highly recommend Audi Hawthorne dealership! They always give prompt service and thoroughly check out our Audi to make sure everything is working perfectly! They also have a highly trained and highly professional staff who go above and beyond to help you with your questions and service needs. Have full faith in their advice and know that they are honest and Will make sure our Audi runs with maximum performance!
Great Experience... and I didnt buy the car.Signed a deal for an Allroad to be built in Germany, but my circumstances changed and I could not go through with the purchase. Got my deposit back no muss, no fuss. Everyone I dealt with there from the General Manger to the Sales Assistant was professional, gracious, knowledgeable and customer focused.Will definitely return when I am ready to purchase. Two thumbs up, five stars and 10/10.
We bought a very nice pre owned vehicle from Rafael. Great service, great communication, This brand new #Audi dealership is incredible inside, and the customer service matches the amazing facility.We were very satisfied with our vehicle purchase from Audi of Hawthorne and would highly recommend Rafael to you.Best regards,Chris
Audi Hawthorne goes above and beyond for their customers. The staff is polite, courteous, and professional. The service department is also a pleasure to deal with. This should sum it up.. a different Audi dealership is located 5 miles from my house but I make the 21 mile trip to deal with this staff.
Total reviews rating 4.7
199 Reviews for Audi Hawthorne 2023:
Review №1
2022-04-21Just leased this incredible 2022 RS5 from Audi Hawthorne. This dealership makes the process very easy and simple. Many thanks to my sales guy Jeff Sharif for calling to start with and letting me know this beauty was just delivered into the dealership and available. Love this car, love this dealership and love Audi!
Review №2
2022-04-25Carmelo and the team promised a smooth and fast process and they delivered! Since price inquiry, Carmelo was honest and very pleasant to deal with. He has become my Audi guy from now on. I will surely come back in the future and recommend the dealership to friends. Great job
Review №3
2022-06-23Great experience buying a new car. Very nice people, knowledgeable and got a fair price.The hustle where they drag you into a room and make you decide on the spot if you want to buy a service package is such an old school grift. I wish they’d stop, but other than that it was great and I’d recommend them.Haven’t used for service.
Review №4
2022-02-17If I could give this dealership less than one star I would. I was given a very high estimate for brakes on my A4. This made me suspicious right away. I was warned about this place by a previous customer but wanted to see for myself being located close to my job. The building is beautiful which is why I suppose they have to charge so much. My suspicions were correct after getting another quote from a shop close by. They did a great job for $1500.00 less!
Review №5
2022-02-25Found myself in an emergency situation with a newly purchased used car as I was passing through. Contacted Hawthorne Audi, not knowing what to expect. They put me at the head of the line and although they were short staffed due to holiday, I had help from no less than five gentleman from the parts and service departments. I wanted to pay them for their time and diligence but all they charged me for was the oil because that was my most pressing issue. Thanks guys. Five stars all the way around.
Review №6
2022-02-25Lousy service at their parts window. I was the only customer at parts and it took 20 minutes to buy a battery for my fob because they had a trainee at the window and he didnt know what to do. This should have taken 5 minutes tops.SUGGESTION TO AUDI HAWTHORNE...Train your employees on your own time and do not let them train on customers!! It was an unbelievable frustrating visit as I was now late for a meeting by 10 minutes. They kept wanting info and it took me a while to realize that they were creating a bio on me as it was my first time there instead of just selling me the battery. Id give the parts experience a 0 stars if I could.
Review №7
2022-06-30Awesome service, Unreasonable Markup. Angie in Sales was amazing, quick, and responsive. However, I unfortunately was NOT able to support my local Audi dealer and purchase a vehicle due to an unreasonably high markup, to the tune of almost 50% of the cars value. Tough to make a sale when thats what you have to sell to a customer. No Bueno.
Review №8
2022-05-05The service department leaves a lot to be desired. Everyone up to the service manager doesn’t really care are beyond slow even when you make an appointment, inconsiderate and rude.They missed several problems with my car that I had to keep bringing it back in to be fixed. Don’t feel safe taking my car here with the people working in the service department. Audi New Rochelle is by far way better than this location.
Review №9
2022-05-08Recently purchased a used Land Rover from Audi Hawthorne and they went the extra mile to take care of us both during and after the sale, even sent a runner to the DMV so we didnt have to go. The used vehicle couldve been cleaner, but in the end we are happy with it after having it professionally detailed and feel like we got a great deal from Audi Hawthorne.
Review №10
2022-01-27I just purchased a pre-owned vehicle from Audi Hawthorne. I worked with Nicolas and the experience was excellent. The process of buying a car is not always pleasent, but this one was. No pressure, very transparent, and everything was throughly exained. I looked at a dozen or more other cars, and while this was finally the right one I was lucky to find it at Audi Hawthorne.