Wheelchair-accessible car park
Yes
Comments (119)
Eugene was amazing.He answer all my questions before I ask them.The whole staff is great.Why I didnt come here in the past I dont know.10000 percent happy.
Great experience. Friendly and knowledgeable staff. Very forthright with the prices and gives you the best options. Dont try to twist numbers or options to benefit them better. The whole financing part of the purchase took a bit longer than we expected, but overall it was a great experience. Highly recommend this place to anyone looking to get another vehicle 🙂
I am deeply unsatisfied with the service at Atlantic Honda.I called on Tuesday May 11th to schedule an appointment for a recalled part on my Fit. I called and made an appointment for 7:30AM that coming Saturday, which was confirmed via text message later in the week. I arrived Saturday to find myself the sixth in line, my appointment did not matter and they would get to me when they could. I knew from previous experience at Atlantic Honda that I could be waiting some time for service, so I checked in with Stanley and sat to wait for my ride. After a few minutes, Stanley entered to tell me that they had not ordered the part for my vehicle.Why, if I called four days prior expressing my need for an appointment that they would not order the part? I wish I knew who I spoke with that day. I also dont understand that if a vehicle from the dealership has a recall, why they wouldnt have some of the necessary parts on hand.Stanley ordered the part and told me it would arrive that Tuesday, a week after I had made the first phone call. Fine. I asked Stanley if he would call me when the part was in, he said yes, but by 3pm Tuesday I hadnt heard from him. I had to call the service desk twice and wait several minutes to finally speak to a mechanic who told me the part was in. I dropped off my car that night for an appointment the next morning.I left my keys in a bright purple envelope in the key drop with my name, phone number, license plate number and model and I received a call the next morning from a confused associate Kris who did not know why my car was there. I did not understand why she couldnt just type my name in the computer to find out. I explained the situation and she told me my car was already being worked on.She called me about an hour later to say that upon inspection I needed a brake job and an AC filter replacement that all told would cost me upwards of $200. I understand inquiring about the brake job, but if I had a dirty air filter that could have been replaced as a courtesy, especially after all of the waiting, miscommunication, and the fact that the part only cost about $10.I had to call that afternoon to make sure that my car was finished, nobody had bothered to let me know.My car was done and I picked it up around 2 p.m. I started looking by myself in the lot and then asked one of the mechanics if I could walk through the bay to see if my car was in the back, to which he barked at a sleepy valet to get the car for me. This is the second time I have had service at Atlantic Honda. I have had no problems with Atlantic Honda sales but the service is beyond subpar and I would not recommend them to anybody.
They Love wasting peoples time, disrespectful, they will literally make you wait not less that 4 hours!!!!!
They mess up my car worst service ever never going back
Take too much time for service and no updates when you are waiting even when you ask for.
I had changed two headlights on my 2017 Accord Touring/Hybrid as both of the L.E.D. daytime running light faded away and finally turned off completely. As i went to the dealer they have helped me out by informing me that this issue was covered through the extended warranty. They went ahead and replaced both headlights and made the entire process pleasurable for me. Later on I found out that my Auto-High beam light on the cluster was not turning on automatically. I spoke with a service manager by the name of Liz, as she just told me to show up at any moment that she will be the one to attend to this personally. Then she said she would call me back in about two hours and called back exactly at the time that she said. She also took the time to thoroughly explain to me about how the system actually works by bring in one of the technicians to teach how the auto-high beam light works. Thank you Lizzzz!
Always a great experience when I have my cars serviced here. I work with Jessie usually but if she isnt there Christine and the others are good too. Ive been going to this dealership for 3 years now and there always friendly and helpful.
The staff are very professional great people
Absolute con artists. They will get you for every penny they can squeeze. Heartless and horrible customer service
Dont think woman can detect car problems.
Even though my car is still under warranty, I would never return to this place. I was lied to, yelled at and charged for absolutely nothing. They call it diagnostics but they refused to repair my sunroof, which is still under warranty, claiming that it may have been damaged from an acorn and that would void the warranty. I am now driving my car with an open roof that has to stay open at all times because they wouldnt close it back up for me. As a woman, I feel taken advantage of and spoken down to and actually felt bullied and harassed after three service people got in my face and yelled at me and my frail, elderly mother. I will never buy another Honda or deal with these disrespectful people again.
It was my 1st time there and the experience was terrible, this place is a joke!, they have people who dont like people working in customer service! But anyway, I had an appointment at 9:30 for just inspection and they told me that I have to wait an hour and half because they were busy, and I told him thats why I made the appointment so I dont have to wait that long, and the guy told me well...why dont you come back when you have the time to wait. 😐
Excellent service n cars.
This is the most thorough and trustworthy Honda Service department in all of NY. The technicans are experts here. Atlantic is where you want to buy & maintain your Honda for life. They have been doing right by me and my family for over10 years!
Atlantic Honda always a great experience thank you all!!
Not too bad but the work is smelling we and they use in the bathroom smoking pots
THIS GUYS ARE THE BESTSERVICE IS GOOD AND ALWAYS KEEP ON DATE OF EVERY SINGLE THING ON YOUR CAR!!ALEX T THE BEST OF ALL👍
Beautiful service explain everything to me waiting time was very short compare to millennium Honda. My next service I will have a lot to be done I hope I will be able to get a loaner next time. Special thanks again to the guy whose desk is on the far left as you walk in thanks bro keep up the good work.
Had engine light on and the D on the shifter was flashing, brought in to Atlantic Honda knowing they could fix that. First the advisor sees I just hit 60,000 miles and pressures me to have the timing belt changed for $900. (Timing belts should be changed from 60,000 to 100,000 miles). Then calls me later to say I need two compression bushings replaced at $1,000 and a sensor for $200 and a wheel alignment for another $150 for a total of $2,444.62. I said the bearings are kind of high so wait on that. I checked around and ended up getting them done with Honda parts at a local shop for $450.00.My gripe is the advisor could have said that I could wait on the timing belt and maybe do that later but no, he wanted his pound of flesh right away..So by being greedy and not thinking in the customers interest they have lost a customer for good and I will let others know.PS, I will be purchasing my new Honda at Levittown Honda now.
I’m still bringing my 2013 CRV to Atlantic Honda. To this date I’ve received nothing but quality service. David Schweitzer, my courteous and knowledgeable service rep gave me a heads-up on what was due within the next 30,000 miles so I can plan my service appointments which I simply do through their website. Thanks to all!
They have doing their best to provide the best service possible. Great job!
I just went for oil change. The people who work there are fine. My issue is I was charged a higher price for full synthetic pil change. I usually get synthetic blend about 9-10 dollars less. I was never asked if I want full synthetic. The cashier when asked about this said thats what they do now only synthetic oil. There was also a price menu listed in service waiting area clearly showing both synthetic blend and full synthetic oil.
Horrible service, these scam artist have my vehicle which is under warranty for a week and still dont have a time frame, thats pitiful and very ridiculously difficult to understand. I am going to pick my car up myself. Its a 2017 Honda fit that I brought to them three times for the same problem, so this time around they want to hold the car for punishment on purpose, but I have a solution [A LAWYER.]
Went in w/o appt. Ran over something on my left side tire. Didnt know if it could be repaired or needed new tire. Needed new tire. Whole thing took @ 1 hour. Very satisfied.
Horrible service. Made an appointment for 9am. Arrived at 845 still waiting for an oil change. Horrie
Great customer service. Only 3 stars cause I had an appointment at 11 for inspection. Took 2 hours. They are a very busy facilty. I like it better than babylons. I live in babylon but find the experience going to bay shore much better. Sorry babylon
Bestest customer service ever. I will never go anywhere else ever again. Go and see Joey neim. He will give you the best customer service ever. Bayshore Honda team can make things happened when others can’t. I wish everyone on this team good luck and keep doing what you guys doing your the best.
Great customer service.
Great customer service. Got in and Got out! Really appreciate the Excellent service!!! Thank you!
Stay away. They will quote you a price, but bill you a different amount. Ripoff. I would never recommend them. The persone at the counter was so rude. I hope honda looks into this to improve this service station.
I went because I have an older car (9ish years) and needed a bunch of standard maintenance caught up on. I did have an issue, they they really had no idea how to resolve -- so they tried something. it didnt really work. my car runs well again, but there was a degree of experimentation and lack of being sure that makes me not want to pay the extra for dealer maintenance, which it is.
Excellent service! Always bring my car here, everyone is helpful.
Wont recommend this place to anyone when to place 3 times to service my car and had to come back because the issue was never resolved and they ended up charging me every time this place is a complete scam
Yes always a pleasure having my Hondas services by Atlantic Honda .My kids luv it too, treat u like family and always greet us with a smile Hats off to all staff,keep up the good work people
The service department is a ripoff
Very friendly and funny! Appreciate going when I need too!
Dave gave me great service. As always, he was very helpful.
Fast & courteous service. Was early, they took me right in. Was in & out in an expeditious manner & got my car washed.
Excellent customer service. The Manager James Wells, was excellent. Thank you
Having an appointment clearly doesnt matter 5 hours for an over priced oil change. Unreal.
Good service, pleasant employees on my leased vehicle.
Been coming here for years. Staff is always very helpful. And they keep my Honda Fit running great.
Fast and efficient, service people were very friendly, waiting room clean and 4 TVs to spend the time
Fantastic Honda service. Excellent customer service and repairs. The service technicians and service writers go above and beyond to satisfy your service needs.
I was not updated in a timely manner and when I asked for an update I had to call numerous times and ask for a manager.
They are very professional and very helpful staff
Fast, good service, I’ll always be coming here.
Love there service and prices and vehicles.
Great dealership and the service was fast even with alot of customers
Great dealership, I highly recommend them both for sales and service.
Great service and a clean waiting area.
Thanks Bernie Ocasio your service was excellent and my car was very good, good job
Friendly customer service always offering good deals in a timely matter!
Nice waiting area make sure to make an appointment if your going in on a weekend it’s always busy
Very helpful staff. My car runs great!
Excellent staff great place to buy a car or truck.
Good friendly just took a little long but understand it was crowded
Very friendly staff, car was delivered on time, as promised. They even ran my filthy car through the car wash, no charge! Thank you Atlantic Honda!
Dont bother making an appointment. Youll still have to wait behind a huge line of cars that didnt make an appointment.
4 hours for oil change
A 3 hour wait for oil change is unneceptable.
Great place for service, great people
The waiting is too long they dont offer no water
What I needed to get done was accomplished.
Pretty good service.
Service was excellent. The staff was helpful.
Service took 8 hours to complete. In the end car was not washed.
Not ok! It took approximately two hours for wheel lug problem.
More then 2 hours for an oil change
Would give them zero stars if possible
They give you an hour but you have to wait three for you car to be ready
At least one salesman here is a liar and snake
Atlantic keeps going amid Covid, thank you.
I have nothing positive to say.. 3 stars says everything
For oil change take 3 hours
Not that best for service but ok
Jessie Brennan is terrific, so is David.
Wheres the nail salon and masseuse at service area?
Friendly service and repair done rite
Friendly and knowledgeable staff!
Amazing place loving Staff
Great service team
Excellent customer service
Jessie was excellent as always
Very good
Very little waiting
Good Fast Oil Change
Nice service..
Great service!
Oil changes take a while
Getting my tires checked
Great service
👌super
Unsatisfied
Awesome
Fast polite
Great Service!!!!!
I came today in the morning and a certain Nicholas is a despotic person, it is not the first time that he treats me like this. When I go to ask for an appointment, he stops and leaves, without leaving anything and leaves one of them. The same thing happened maybe 3 weeks ago. If this man does not like dealing with Hispanics, he should look for another place to work, because many Hispanics live in this area. It is not the same with the other people who work here, on the contrary they are kind to the public.
He went to fit the oil in my car and they didnt take off the light, I called and he didnt answer
Bad service from the staff. Service .... the.girls who answer the phone are bad. For that job 👇
Bad service never answer the calls one calls to make an appoinment and nobody answers and when they answer they hang up the phone
Excellent I really liked the treatment.
The attention to my person and the clear and accurate information were good
Good work
Excellent service
Good place
Terrible service.
Okay
Total reviews rating 4.3
119 Reviews for Atlantic Honda Service 2023:
Review №1
2022-08-07While Atlantic Honda’s sales department is an excellent place to shop, their service department is completely the opposite. I bought a new car about a year ago. After few months, I brought in my car with 8,000 miles for an oil change and tire rotation. It was my second time changing the oil. The service writer told me that they changed the oil but I didn’t need tire rotation. Considering that my car had 8,000 miles, i decided not to argue and rotated the tires by myself. I thought to give them another chance so I took my car yesterday with 17,000 miles. I had to there for two hours even though I had the appointment and there was no other customer. Once again they told me the same thing “you don’t need a tire rotation, we’ll save it for next time” why would you say that when I’m paying you guys??? They don’t even top off the fluids. I would’ve given them a zero star if there was an option. Didn’t expect this from a Honda certified technicians 🫥
Review №2
2022-04-22Real nice people over here- my family has been doing business with them for years. Dont think we ever had a bad experience with them in terms of purchasing/ leasing a vehicle. But their service department is a MESS.First thing is their appointment system. Others have mentioned it before but Ill add on to it. It makes zero sense to have this in place if it doesnt follow a set time schedule. I came here on a Friday morning and was asked to wait TWO hours. It did not matter what service I was getting my advisor said they were understaffed and that was going to be the wait time. Only reason you should be going here is if you have a free oil change as part of your purchasing agreement.Lastly, LEARN ABOUT YOUR CAR before going in to get service. These guys will not hesitate to push you into getting service (overpriced at that) that you dont need. I made an appointment for a recommended oil change as shown on my cars dashboard but my service advisor had other things in mind. He never really explained it to me, rather just said my car needed 3 other things (tire rotation - $33, Filter change - $139, and wheel alignment - $139). Anybody who does their research will soon find out that is absurdly overpriced and UNNECESSARY for a car under 20,000 miles, especially if leased. Honestly I respect their hustle and a part of me doesnt even blame them, but thats not gonna fly with me next time and hopefully not with other ill- informed customers. Good luck thinking ill come back here for another service. Lesson learned.
Review №3
2022-07-01Horrible Service!They make you buy a warranty for your car when you buy from them, but it conveniently never covers anything that breaks. Last time I went there to fix an electronic on my car that should be covered, the person checking me in said that it wont be covered UNLESS I buy brand new brakes from them even though I just got breaks earlier that year.Another time they told me to come back on a certain day because they needed a part shipped to them first. I came back when they told me to, I waited in the waiting room for 2 hours for them to tell me the part didnt arrive yet. Few days later they said come in its here! I did. Another 2 hour wait just to be told they just opened the box and saw it was broken in transit and they wasted my time AGAIN!Also my car reverse camera ALWAYS without fail pops up on the screen no matter what gear its in whenever I step on the brake. But every time (easily at least 3 years now) I bring it there and tell them, even with video evidence on my phone in hand, they still say everything was fine when they checked it out, it wasnt broken in the short window we looked at it so we didnt replace anything.As we speak, Im on hold for over 15 mins while Im writing this review, but I have to put up with it to fix a recall AC part on my Civic.I guarantee you whenever they decide to take me off hold, Ill be making another useless appointment that wont fix my car and will still somehow cost me a ridiculous amount of money before I walk out.Go somewhere else! ANYWHERE ELSE!Yelp has more accurate ratings with less plants in the reviews (2 Stars). Still sounds pretty generous to me.
Review №4
2022-08-02Young man at service desk was great. Diagnostics and work, not so much. Got stuck again 1 day after picking up my car due to them missing major problem.
Review №5
2022-07-26The dealer will not stand by the paint of the vehicle. My paint is peeling and they will not corrected it. I purchased an extended warranty why I wonder. So now I drive around in an embarrassing looking car. Pay 40 thousand and this is what I get.
Review №6
2022-08-16Excellent service during checkup’s
Review №7
2022-08-09I had a small but annoying issue with my tail gate on my ridge line.Giy from parts department wanted to take a look to see what parts or order .He was able to fix it without ordering parts. Just had to snap it back into place.Save me a lot of time and aggregation of having to come back.Thanks!Great job today!UPDATE.....FEBRUARY 23, 2022As the pandemic lingers on... There are fewer and fewer new cars available from most car dealerships. That means people are keeping their cars longer which stresses the service department. Throw in a recall or two and the waits get longer.The waiting room is very noisy with no remote to change the channels on the TV that is blaring a show that Noone is watching.UPDATE - - - AUGUST 9, 2022They fixed the problem with my Ridgeline cover. It was under warranty...so all went well.Guys...PLEASE redesign your waiting room. Too many TVs that are all on different channels. Everyone now has a cell phone. It is insanely noisy. Perhaps a few desks abd or tables for paperwork instead of the current layout.Service was polite and professional.
Review №8
2022-05-20Mechanics take forever to do something as easy as an oil change does it really have to take 3 hrs ? What’s the whole point of making an appointment this place is trash
Review №9
2021-11-25Service was quick and good. Requested to replace a fog light assembly. They replaced it quickly and for a good cost but they did not put it back together well. I did not notice at first until sometime later. There were huge gaps between the bumper and the fog light cover. I tried to push it in myself but it did not do much. Before anyone responds and advises to contact them for assistance- I will not. I left you 2 Text messages with photos of the issue and nobody addressed it and first message was sent a week ago.Traveled there for 2 hours to get the service. Again- great place compared to others but I wish they paid more attention to detail before returning the car and double checking to ensure that all is in order.
Review №10
2021-12-20Service was great. However knocked a star off for the time it took. I was waiting for around 4 hours for a oil change and flat tire. Staff are great and they did tell me they were backed up and it would take around 2 hours.I ended up waiting an extra two hours. They had coffee and I was able to bring my computer and work my remote job using their Wi-Fi so it wasnt a total waste of time.Overall highly recommend location.