Wheelchair-accessible car park
Yes
Autohaus Collision Center in Suffern
Categories
Location on the map
Suffern, Rockland County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 845-368-1770
Site: https://www.autohauscollision.com/
Site: https://www.autohauscollision.com/
Opening hours
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Comments (41)
Nobody at this business asked me to write a review for them, but, I am so impressed with Autohaus that I wanted to do it as soon as I got off the phone with Paula. Not only did they do an outstanding job of fixing my car after a crash on the GWB, but, I can really tell that they care. I was kept in the loop during the whole process, and, Paula personally went to bat for me multiple times when I had rental car issues.In a perfect world, I will not need their services again (I am hoping for no more crashes!), but, if my car needs work in the future, I know I am in excellent hands. I could not be happier with my experience.
Troy and Paula go above and beyond with top notch customer service and quality work. We have been bringing our cars to Autohaus for years and they always make the experience from meeting with the insurance adjuster, to helping with a car rental to delivering a skillfully repaired car, run smoothly. We highly recommend Autohaus for all your body shop needs.
Troy and Paula know how to take care of their customers. Both guided me through the process from the initial claim to picking up a finished car. Communication was excellent throughout the process and their work looks fantastic. I look forward to working with Autohaus and referring friends to them in the future. Thanks guys!
Troy really knows his business. They deal with the insurance company. Paula keeps in touch with you, and always updates you on your car! That is a win win.
Im A Perfectionist! And I know Bodywork, and Cars. Ive Been Dealing With Troy at Autohaus For Over 25 Years! And Ive Always Been Thrilled With His Work. And thats Saying A Lot! He is The Consummate Professional Hes Been Doing this his whole Life, like his Father before him. He Is Expert At Paint himself & Can see any problem that can arise ahead of time. When you Bring your car to him, you can be assured that the best parts will be used, and your Vehicle will be done Perfectly both Structurally and Aesthetically. Ive brought my Prized cars to him over the years, and well as Dozens of friends & familys , and Ive never been disappointed. My Most Heartfelt Recommendation!
Beyond my expectations. Im no pro at auto repair, never had an accident before. I called Paula and she took care of everything... and i mean everything. I didnt lift a finger after making that phone call. Rental car met ME and i drove home from Autohaus. Troy took care of all the adjusters and insurance claim info... plus he and his team put my car back together immaculately. Its a no-brainer... just bring your car to Autohaus and everything will be taken care of. Thanks.
Great customer service, Paula was amazing she explained everything to me so well. Super friendly staff, really felt like they went above and beyond! The car was like new when I picked it up, definitely trust them with my car and would go back if I ever had to!
This is my second Honda Pilot this place has done work on for me. I had a 6 year old truck that had a lot of dents and dings everywhere. They worked with me on cost-effective options and my truck literally looks brand new. This was all out of pocket and not through insurance and appreciated their help in choices I could decide on that worked in my budget. They are amazing!!!!
Suffern has a cluster of auto body shops in town. Over 13 years ago, our family selected Autohaus upon the recommendation of friends, and we remain loyal customers. Troy and Paula are always available to take your call; they are expert in dealing with insurance companies; they staff talented technicians; and they take the hassle and stress out of the entire accident/claim/repair process. Choose Autohaus with confidence.
Amazing service!!!I brought my car here when I got into an accident and they were so courteous and so helpful. My car was done a week early, it looks impeccable, and they even cleaned the inside for me. So grateful for this business and how nice they are!!
Autohaus makes a bad experience (car accident) into a good experience when you pick up your car looking brand new. Troy and his team were personable, professional and punctual. I would highly recommend Autohaus.
The best customer service ever. Mahwah Honda service center has sent us here twice in the last year for accidents that werent our fault and Autohaus has always been so helpful guiding us through the process and handling all of our questions. Their body work is great too!
I called my Acura dealer to ask who to use for auto body repair after being struck in the door and without hesitation the service department said they only use Autohaus. From my initial phone call Paula and Troy got in the driver seat and made this headache go away. Not only was the customer service 5 stars, my car looks like the day I bought it!
Paula was amazing, she really gave excellent customer service. They really work with you and your budget. I will definitely be coming here and recommend any family or friends in the near future.
Troy and Paula do an excellent job with customer service. The work done at Autohaus is professional and efficient. I highly recommend them!
Outstanding work. Made my car look brand new. Would only trust Autohaus with my car. Paula provided excellent customer care.
Paula is the best! They were great and did a beautiful job from an accident that was covered by insurance. I would definitely use them again if necessary! I certainly hope it’s not necessary. 👍🏻
Highly recommend! The quality of their work is outstanding and the staff is incredibly helpful. I would never take my car anywhere else.
Always an outstanding experience. Troy is extremely professional and very friendly. He always does an exemplary job on the body work and can’t beat the pricing.
Troy and Paula were wonderful to work with. Highly recommend!
Troy is the man. If you need any repair work done on your car, he should be your go to.
Best body shop around Troy and Paula are absolutely amazing! Wouldnt go anywhere else for body work!
Excellent customer service. They definitely take very good care of you and your vehicle.
Start to finish a fabulous experience. Paula was fantastic and the work was flawless. Highly recommend.
Amazing, clean and professional work on most vehicles. Very friendly knowledgeable staff, ask for Paula!
Great place great people great customer service 👍🏾 👏🏽 👌
Check other places for better prices
Great Business and quality workmen ship
Professional service.Top notch work
There work is flawless.
Excellent service
Total reviews rating 4.9
41 Reviews for Autohaus Collision Center 2023:
Review №1
2021-11-14Troy and Paulas work are absolutely fantastic. They went above and beyond for me. They made me feel appreciated as a customer, Paula follows up and keep you in the loop of things which is something thats rare. They fought the insurance adjuster when he tried to low ball me. Their work is even better when I purchased the car. I can not praise them enough. HIGHLY recommended, they are professionals, quick and efficient.
Review №2
2022-06-30Troy and Paula are a warm and wonderful team who do fabulous work, way above expectations! A deer hit the side of my car so I needed body work. Paula gathered my insurance information and took care of all the insurance details. They arranged a rental through Enterprise and told me they would take care of everything. My jaw dropped when I picked up my Subaru Outback. It looked better than when I bought it 5 years ago. Any and all physical defects were gone, it had been detailed. It gleamed!There is not a high enough rating to represent my awe and appreciation.Thanks Paula and Troy and your entire body-work crew.Jeanne Seitler, Psy.D. Ringwood, NJ
Review №3
2019-12-09I cannot begin to express how amazing the work is that is done at this place. I got into an accident early November where I had front end and rear end damage, and a bunch of internal damage so some of the pictures dont do the internal damage justice but man let me tell you, autohaus made my car look like I had just bought it off the showroom floor. Its a 2017 Honda Accord and the work Autohaus did makes my car look better than it did two years ago. They worked quickly and efficiently to make sure that I can get back into my vehicle as soon as possible. Im still amazed at how great of a job they did. I even had a small dent on my drivers side rear door prior to the accident and they even took that out too! Thank you Autohaus very much for your hard work and dedication! I will definitely be back if I need any more work done in the future!
Review №4
2021-04-27I cant say enough positive things about Troy and Paula at Autohaus. Ever since my first call to them they have been a class act. The entire process from start to finish was a breeze. On top of that my car looks absolutely perfect, youd never think it got rear ended. I highly recommend Autohaus for any body work you need.
Review №5
2019-08-15Troy and Paula at Autohaus are very friendly and easy to work with. We have gotten our cars serviced by them and every time we’ve been fully satisfied. Troy will go above and beyond to make sure the job is done right and Paula will handle everything with the insurance so you could take it easy. Highly recommend this place for Autobody repairs.
Review №6
2017-09-29As a woman over 65 years old, I was very nervous and hesitant to go through the car repair process. However, dealing with Paula and Troy was a pleasant surprise and they truly gave me unbelievably friendly and exceptional customer service. Not only did they do an excellent job on my badly damaged car but the work was completed very quickly. On top of that, an added bonus was that my car was cleaned inside and out! On a scale of 1 to 10, I would give Paula and Troy an 11I will happily recommend them to all of my friends.
Review №7
2017-07-19Twice now I have had the pleasure of dealing with Troy and Paula. Over 40 plus years as a driver and service business owner I have had lots of body and fender work done. Autohouse is definitely the best auto body/ collision center thus far. The quality of work is excellent. You really cant tell the car has bin worked on. Paula had a rental car waiting for me when I dropped my car off. Troy and Paula successfully negotiated with the insurance companies on my behalf. All work was complete on the date agreed. When I picked up my car it was spotless clean inside and out. I would highly recommend this company to anyone. I later learned that a local car dealership uses them (understandably).Good honest people doing good honest work, five stars ++
Review №8
2021-01-01I was rear-ended just before Christmas 2020, what an end to an already miserable year. Since the accident was on the highway and happened on the BRP, NYC police did not respond. I started a claim through the insurance of the guy that hit me, and called Mahwah Honda to see if they could take a look at the car. Mahwah Honda informed me that they did not have a body shop, however, they could recommend where they send cars, and AutoHaus was recommended.I called and spoke to Paula, from the first conversation she knew what she was talking about and clearly knew how to deal with insurance companies. I scheduled to bring my car in, she had called ahead to Enterprise to have a car for me to use while the car was being fixed. Paula contacted the insurance company and keep me up to date on developments. When things were not moving forward with the culprits insurance I had to open a case through my insurance. I gave Paula the details of the case and she took it from there.Even though we were in Covid and the Holiday season, AutoHaus was true to their estimate on time and returned my car one week ahead of schedule.I have a 2008 CRV and the rear-end hit really damaged the wheel basin, where the spare tire sits, to the point where it looked like a harmonica. The rear-gate was also damaged and the hatch would not close correctly. When I received the car back, I could not be happier, car and work was top notch, they even cleaned, waxed and buffed the car. It looked as if it had never been hit.AutoHaus did a fantastic Job. I would highly recommend them.
Review №9
2018-08-04Great service and quality workmanship on multiple cars. Been coming here for years. Paula and Troy are the best. They dealt exclusively with the insurance and made the process a breeze. Also, took care of rental car, with easy pick-up and drop-off from their shop. Highly recommend this place!
Review №10
2018-12-21This place is unbelievable! Without a doubt the best experience I have ever had. Paula k owns the business so well and does everything in her power to help out the customers. Troy is a very personable guy that is a master of his craft. I appreciate this place so much and will bring my car here in the future.