Automotive Alley, Inc. in Arcade

Review №1

2021-11-26

I have a VW Jetta and Automotive Alley has been right on with any problems weve had. Something that Ive been told ONLY a Volkswagen dealer can do, this place has done. They are excellent! They are especially great at fixing what my husband fixed. 😉😉 Also, Ive had no shady stuff like alot of other repair shops. Also, dont be afraid to send your wife

Review №2

2021-01-21

Amazingly accommodating on short notice. Very polite and engaging service, I personally did not feel like a first time customer. With noted and pictured upcoming maintenance for your vehicle is reviewed with you and emailed in detail for records. Highly recommend to anyone that doesnt like handing their keys over to a stranger. Thank you Automotive Alley!

Review №3

2021-01-26

I have been to AA 3 times in the last 6 months and cannot speak highly enough about them. Shelley and Amanda are warm, welcoming and extremely knowledgable about my vehicle and more. It is a pleasure and a relief to know that my car is in good hands.

Review №4

2020-01-04

What a great place! Everyone is so friendly and caring! Extremely clean and organized. This was my first visit, but wont be my last. Called January 2nd thinking there was no way I could get an appointment for an inspection and they fit me in. I didnt realize my brakes were bad because I hadnt heard any screeching, but they were very bad. Came back the next day and was greeted by the owners who were very happy they were able to keep me safe, and so was I. Thank you for your care, concern and friendliness! It is so great to know I now have a place to go where I feel welcome and people I absolutely know I can trust. Highly recommended!

Review №5

2014-11-18

Great repair shop! They were able to service my wifes car in a pinch and get her safely on the road before a major snowfall. Very reasonable price for expert and freindly service. The whole facility is immaculate and is very well equipped. I will definitely be back for all of my familys future automotive needs. Thanks for squeezing us in!

Review №6

2014-11-18

My current vehicle has proven to be a bit problematic, so Ive been bouncing around from mechanic to mechanic... ranging from a couple dealerships towards Buffalo, to some local shops here in the southern tier. Unfortunately, I havent been able to find a mechanic that I felt would always do the right thing... until now. I know you hear it a lot, but the crew at Automotive Alley do, in fact, treat you like family. It was refreshing, to say the least, and is part of the reason why I’ll be only going to them from now on. I originally went to Automotive Alley for another opinion after my timing belt went on my car (after going directly to the dealership considering the damage done, and the need for, among other things, a new cylinder head), and was pleasantly surprised by the support I received. For example, during the discovery period (to see what all was damaged following the timing belt break), Automotive Alley emailed me about a technical bulletin they had found from my car’s manufacturer regarding an issue with the stock cylinder head and a known issue it causes down the road that would have resulted in a future expense for me (surprisingly/frustratingly the dealership didnt say a word about it). In addition, Automotive Alley also researched alternative cylinder heads for me that addressed the issue from the tech bulletin, and the end result was a much more thorough, long-term fix that was cheaper than anything else I could find. Ive since put on several thousand miles, and the work continues to prove to be solid.If you’re looking for a quality, thorough team, who will ensure that theyve exceeded your expectations (and at an extremely competitive price), look no further than Automotive Alley!

Review №7

2014-12-18

Best service in the area, Has worked on all of my vehicles and they always come back running like new.Have two custom cars that have been serviced at AutoMotive Alley and they run like new. If your looking for a new garage, I drive over an hour to get there, its worth the drive!

Review №8

2017-12-15

Highly recommended. I stopped in just as they opened with a disconnected muffler. They got me right in and fixed up. They were fast and very nice. I would recommend anyone to stop in and get your mechanical needs done.

Review №9

2015-01-13

Jim and his crew are the most honest bunch of folks that I have ever dealt with during vehicle repairs. Have been taking mine and my family vehicles to him before the shop was even opened. He teaches Automotive classes for a reason. Do yourself and anyone you know a favor. If you have vehicle issues, take it here. I refuse to take my vehicles anywhere else!!!!

Review №10

2016-01-02

Best service out there! They find and fix the actual problem, they will not just throw parts at it. I drive nearly and hour and a half to have them work on my vehicles.