Kerbside pickup
Yes
AutoZone Auto Parts in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 718-677-7270
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (199)
Always ignore you when you walk in that store they have a dirty parking lot it always looks like you can get robbed
Got the treatment Lucus Transmission fix for my 1996 Eclipse GS.Gentleman at the counter helped me.
I thought this place was decent. The guy sold me a battery charger and he didn’t start my truck. He said to me before I bought it, if it doesn’t start your truck just bring it back. When I brought it back, he didn’t want to give me my money back. I had to go to another store and show my receipt. Which is fine, as long as you have a receipt with AutoZone they have to take the part back. Even if it’s a battery charger which they say they won’t take back because people use it and then return it. But that’s not AutoZone‘s corporate policy. That’s just the store guys not wanting to lose their individualized commissions. A real dirt hole
Customer service was good. Very helpful when I needed help looking for a specific item. This is the place to go to when youre looking for car parts.
Had a detailed question regarding a battery which one of the employees sort of new but deferred to the manager which is preferred over making something up and the manager was extremely helpful with helping me. The security guard there was also extremely nice and helpful! A nice smile and a willing to help goes a long way in retaining customers......
Decent staff. Selection could be better.
Customer service at this Flatbush location is very poor, unfriendly and even unprofessional. They make you feel like that they are doing you a great favor by taking your $ and expect you to be thankful for it. They talk down not to me but almost every single person. I hope thwy get better service.
Friendly staff, knowledgeable, great inventory of products
Didnt have what I needed, and old version of power steering fluid. A very helpful employee pointed out an alternative, without me inquiring. Saved me some time.
Prices for a 5 quart of oil was 37$ ridiculous
I needed batteries for my key. The cashier found the correct batteries and installed them for me. I was so grateful because I didnt have a clue. Very helpful and courteous.
Excellent service and not too crowded
Manager of this place is Very Rude Guy. I made a trim to this place and forgot mask, as i came in he started to scream and say nasty words toward me , i asked him if i may buy mask from them - he said no, I understood my fault and went to my car and lucky found a mask, as i came in back to the store - the same manager was arguing with another customer not mask related, some guy asked him for something and he answered very impolitely. Customer left the store without buying anything and looking very disappointed. As i understand this manager engaging in arguments with customers all the time therefore he even blacked out his name on the badge with black marker - all that you may see - first letter Z and last letter M i think. This manager has to be changed - he destroys sales at this location, i will never go back to that place again.
Very rude.... person answered the phone like it was their personal phone .. 1008am Hispanic male, I asked if this was auto zone and the attitude came right out... I know everyone is frustrated but at least you have a job and maybe, just maybe you are well enough, some people are not so fortunate, be thankful, be appreciative be kind , life is so uncertain, if youre miserable in your minimum paying job its no ones fault but yours....its not all about you.. Be kind to the customers that are allowing you to put good on your table.i hope this post makes auto zone teach their employees to treat all customers with respect and kindness.
Battery died. Came here to have battery tested and buy new. Store said they didnt have tester or loaning tools to swap out the batteries. Make sure before you come call to ask whether they have these things on hand to use. Hopefully, these facts are true and the staff isnt lazy.
It was a great, the guy that was helping me was great and make you wanna come back to the store again because the way he helped you, he made you feel at home also he is here help you.
Kevin was a fantastic help to me. Visited the store to check on my battery. He helped me from start to finish. Tested not only the battery but the alternator as well, helped me on which battery to purchase as well as other accessories, then even after all of that he went ahead and installed the battery for me himself. The entire time he showed me what to do, gave me tips, and did it super quick. Definitely would return to this autozone based on Kevin’s help, extremely helpful fast and easy!
Great store, good cust service and always stocked........
Staff was knowledgeable and attentive to you needs. There was a fellow with very long hair at register who was very good and gave great advice about parts. Our child pee on the floor (2yrs old) and ran behind register and they handled well and laughed it off : ) and gave us paper towels. Wait was not long too.
Its the Zone! And the prices aint that bad either.
Great and helpful employees. Big selection of products and convenient parking lot. The manager is a questionable and oblivious character but the professionalism was redeemed by a different cashier.
I was trying to return oil . I had the right receipt . The date was good but there were not able to read few numbers from the barcode so I asked to talk to a manager. They sent me to the door that there is suppose to b his number on a paper there . I couldn’t find it . I asked . He said on the door .i Judy was too annoyed so I left the store w the oil I wanted to return in the store abs left. I was so disapointed w the void costumer service .
Ive been going to this location for several years now. With the exception of the occasional goofball that they hire then get rid of fairly quickly, the staff that stays for longer periods are usually professional & courteous. They do their job. Store has always been kept well.This rating reflects their performance spanning about 10 years.
Great spot being going here over 15 years has parking spots and convenient in and out definitely recommend get all your automotive needs and motorcycle
Knowledgeable staff quick service.
I bought a radiator here and the guy helped changed it for me...that was nice❤☺
I don’t normally leave reviews at all for any store but I felt as if I had to today. After experiencing bad, careless and lazy service from AutoZone in Coney Island Ave I was in such of a new place to change and test my car battery. I was recommended to head over to this AutoZone of Flatbush. Spoke with Gustavo over the phone, I can tell his wiliness to help over the phone and in person. This helped me regain confidence with AutoZone, well at least for this location. Gustavo was very busy with customer and needed me to wait a bit but made sure he communicated with me to let me know he didn’t forget me and make sure he got right over to me when he finally had the chance. He was such a great help. Tested my car battery and alternator. He also was very kind to have replaced the battery. As busy as he was he never rolled his eyes, acted stressed out, complained, etc.... Gustavo was very kind to me in every way. We even had a few laughs. Thank You again Gustavo and I’m sure your customers will be having the same experience as I had. Your wiliness and drive to do the right things for your customers will take you to far places in life.
Went in, purchased what was needed, with the assistance of the cashier. Had to take an item back (wasnt needed any longer), and it was a smooth transaction. A whole variety of accessories, and items for the car under one roof. It will be my neighborhood go to shop.
Very helpful and friendly staff. Wanted a steering wheel cover and they let me take it out to the car to try.The store was very clean and organized. I was able to find all the items I was looking for and checked out very fast.They have a large parking lot so its easy to stop in.
Staff is always friendly they help me look what I was looking for I make sure it was the right items they help you to switch some stuff normal autozone features
Awful customer service I get that they employee in the local area but there has to be a degree of professionalism you don’t work in the projects just because you live there, incredibly unknowledgeable and unreliable. I was nevercalled from my part that I ordered a week ago I had to call in to check on it because I was worried. I will never shop there again. Any review over 2 stars is fake and from an employee there friends or a friend of the supervisor, fake reviews and even worse service.
Its a nice and friendly place to be. Great service
No problem with returning olds parts for new ones. Madd wack the parts dont last long. Brought gold brake rotors and ceramic brake pads..rotors didnt even last 2 yrs.
Their trendy little jingle kept spinning in my head as I searched for windshield wipers. I purchased them and someone from the store helped me apply therm to the car.The place could be a tad neater, the floors can use a washing. No females on staff.The guys working werent busy and sort of clowning around as I entered but were good and helpful.
Good service and kind thank you for being so kind happy new year too all
I was stopped by police last week and told that my left brake light was out. After giving me a warning, I drove over to Autozone on Flatbush Ave. and Raymond R. (parts sales manager) sold me the bulb and installed it for me. He politely refused the tip that I offered and told me it was part of the service.I worked retail for many years and its great to see motivated sales people.
People are pretty helpful here but the place itself inside seems run down. Dont seem to carry a lot of variety among items but not sure if its because of spacial challenges.
This autozone gets a poor rating from me because of one sales rep who was unprofessional, near rude and intensionally walked away several times while I was trying to ask questions. I carried my battery in to be tested. The young lady that assisted me was polite, and helpful. She spoke in a professional tone and was very helpful and provided details as to what was needed for my battery. I left it for 45 minutes while it charged.When I returned, she was assisting someone else but the guy that saw me their earlier, asked if he could help me. I stated that I was back to pick up my battery BUT before I could finish the sentence, he rudely cut me off by saying the battery is no good and then walked away. I called him back as I wanted to ask questions and he appeared to be too busy or not interested in whatever I wanted to say.It took 3 attempts just to get some kind of answer from him as to cost of a new battery and warranty information. Being a CEO of a company and a experienced sales rep and customer relations person, I found this behavior totally unacceptable.In closing, I feel that its sad that our children (young adults) are not being trained to properly and professionally talk with customers. If this review is monitored, I would suggest that management invest time into training and maybe even hiring those who have past customer service experience.My rating for this store would be a 8 but this experience has caused me to give this experience a 3.
Its ok. Since AutoZone is one of the few parts places still in business, its pretty much the place to go when you need something. Expect parts to be overpriced unless youre purchasing an item thats on sale. The staff tries to be helpful, but theyre limited by their knowledge. Depending on when you go, expect a crowded parking lot and some unsavory characters. Be careful pulling out of the parking lot; it leads straight to Flatbush ave, and your view will invariabl6 be blocked by an illegally parked u-haul truck or large van. All in all, its ok if you need something in a snap.
Great customer service, i dont remember his name but the lil short brown skin guy in the glasses was very polite and attentive
Sold me freon that wouldnt fit my car. Paid the counter guy to just to spray in the freon. After wasting half the container he said it was the wrong kind. Refused to return my money (he picked out the can after asking what kind of car I had) he wasted a lot of my money. Between the freon and what I paid him I was out about $70. Even took pictures of him doing it.
Terrible...Didnt have what I wanted or just couldnt find it. In there for 10 minutes only 1 other customer and not one of the associates ever asked can I help you find something. Not sure if you consider A auto parts store such as Autozone a retail but I do think its a store that would benefit from some type of customer service. Sadly this is why so many retailers / stores are closing and people are opting for online, hey if your not going to be asked or greeted why not deal with your own computer instead.
Blown away by the exceptional customer service and quality staff this Autozone employs. Luis was not only professional and knowledgeable on the products, he delivered with a smile and helped me buff out a scratch on my car. Thanks Luis!
GREAT SERVICE AND KNOWLEDGEABLE HELPFUL STAFF WELL STOCKED AUTO SUPPLIES
If you need routine items for your car, or something in a pinch. They do have a tool loaning program, not all the tools you may need but worth a look. Flatbush avenue store is pretty good (11210).
They always have exactly what Im looking for. And if I dont have a clue as to what I need, the people who work there are very knowledgeable and helpful. Great place for your automotive needs.
Never come back this place no respect at all
There appeared to be two employees in the store beside the security guard and they were all on their cell phone not being attentive to the customers. I asked one a question about an item I was looking for and it took him a moment before he looked up to answer. Was not helpful.
Its decent place 2 go for certain things 4 yure car, but I wouldnt recommend buying brakes from them , there very cheaply made ,if yu need brakes 4yure car if yure on a budget yu can go there, but I would highly recommend going 2 the dealership 4brakes or go somewhere else
The store is ok the parking lot is a hot mess , dollar Vans parked all over the smell of urine , guys doing repairs in the lot , over flowing garbage pails ... I used to like this store because it closest to my house... but I have to go else where because of the conditions listed
Stay in the Zone with the right parts all the time AutoZone Auto Parts come get in the Zone.
Helpful staff and great spot. They showed me how to install windshield wiper blades quickly without charging me! Cool!
They have most common parts if not they will locate them for you. Decent selection of oil and chemicals. Armed security is a really good feature of this location.
Excellent Staff, friendly and easy to talk to. Ive always gone here knowing what I was looking for and able to find it.
I walk in the store theres one other person short lady looks like a manager one of the guy stand in the front no one not even greet hello after about 3 minutes standing there remember theres only one other person there and its Black Friday the first thing they say to me is you ready to pay lol is this a joke this is Black Friday no hello no nothing when I need it was behind the counter they were so nice 2 the white client not trying to make this about that the store will not help you and doesnt even want to talk to you maybe its because its on Flatbush or maybe they need to clean house and get rid of those people who work there because yes this is a corporate store and theres Pep Boys not too far away
I was getting problems with my battery went in to the store on Flatbush and a employee by the name of Raymond help me he came outside an test my car an said my battery was no good. So I purchase a new battery an he put it in an didnt want to take a tip from me
Professional and had what I needed. Workers went above & beyond to assist me. Store is clean & crisp!
The WORST location for quality customer service no matter what time you go. I went in the morning to purchase a mirror and the lady behind the counter had an attitude already. Another time I went in the the evening and a man had an attitude. I will never go back.
They have a serviceable toilet. Kinda clean.
They need to clean the place thoroughly....the food and service is the best!
Very helpful staff. installed my car light bulb and didnt give up even though it was stuck and took more time.
They are getting better. Must be under new management.
Nicest dude rang me up, cold water and steering fluid $10 bucks. Greatest thing is that they have a parking lot.
I went here to rent a tool. The rep was helpful and very responsive. She was able to locate the part in the database and subsequently its location in the store.
Unprofessional people here they dont want to do their jobs and will tell you they dont sell the parts when they are in stock
So I went looking for a battery for my 2004 R6 Yamaha they dont have the right battery in stock and you have to order it battery for over $200 while Im Walmart has the same battery for less than $60
I was able get what I needed. The staff was okay. They could be a little friendlier though. Nobody is forcing them to work.
Employees are polite and helpful, and they enforce NO MASK NO ENTRY along with social distancing.
Product which the person I spoke with on the phone who said the had many of, was not in stock- wasted my time coming to the store
Clean and has a lot of respectful workers and just a great environment
The lady was very helpful what I need was not out so she went to the back to see if they had it and she got it a give it to me
Friendly and helpful. Fast service at the register.
The shelves was bare and the line was so long, us to speak to someone.
This AutoZone teams great service is greatly appreciated.
Nice place to shop, employees are very helpful.
Great store and service when needed looking for items
Went yesterday around 7:30pm to check my engine light and was told to come next day before 6pm. Came back today at 1:30pm and now their system is down smh. Such a waste of time.
I was expecting a bigger store and a bigger selection. Maybe its just in this neighborhood like this. Anyway the seller was nice and efficient.
Got the parts I need
Fast service. Was passing through and noticed I needed a new brake light. Got it, was rung up and out the door in like 2 minutes tops
Great customer service and products.
Some guys are helpful.. Others.. Not too Much. But good place to shop overall and prices are good too.
Very small and homely but needs more Frontline staff.
Great Customer service, answered all my questions. Very helpful staff.
Great staff and management. They have basically everything in stock and never run out
Well waiting time is longer at the counter .staff does not help much.Needs a lot of improvement management wise.
The security guard is a creep. Keeps looking at you when you purchasing some items like all the customers are trying to steal or something
Amazing! Associate helped me by my wind shield wiper and changed it with no issues!
They were very nice and helpful
Not good no organization no professionalism you order parts they tell you it’s supposed to be the same day from another store that is about 15 minutes away ....it doesn’t come In at all ,they don’t know when the part is coming in waste of time going to this store
It has a great staff, they follow up and show you what you need.
Staff generally not very friendly or professional, expect a long wait when you have to ask question or require assistance!
To people with white skin to take away badly, serve at the beginning people with black skin, and you are forced to waste your time and wait.
Best Auto Zone in Brooklyn hands down. Service is above and beyond the normal help. They will help u with a smile....
Found the similar part I was looking for. The price much higher though. Hope the quality will be better too.
Horrible,very unprofessional had me waiting 20 min to check my engine light and they never came out to check it it was 3 customers in the store and i was next but once 5 more customes came in now they said i had to wait for them to be helped very bad management 12/28/16 afternoon shift
They were soooo helpful, they even started open late for me!
Very helpful on a convenient location and I’m very happy to have it on my neighborhood.
The young lady was so helpful and made sure i save $$$ thats quality service
Pretty friendly stuff and they changed my battery for free. Love them
The person that helped me today was very helpful dont know his name but he was working today he was the only one and it was really helpful thank you
Good car parts
This branch of auto zone is my favorite always Clean and have everything in stock staff is always very helpful
Knowledgeable staff. Polite and professional .
They open early and close late, a good place to get auto parts or supplies in a pinch.
Awesome place. You have questions they got answered.
Nicely stocked, helpful staff, be ready to wait for a while though.
You guys need ac shop is to hot but your service is great
Great place to purchase auto accessories parts
Great place. Helpful people, really nice experience
The manger did not want to help when I ask for information about a item he told me to go back and read the boxes like if you don’t want to work call sick
Wanted to buy a new battery but I wanted them to test mine first, they said their tester is not working.
Great customer service and friendly, knowledgable staff
Great place to get your auto Parts
Great servise
No assistance, no body ask you if you need help, they are too busy doing something else.
Very helpful and polite employees.
The crowds come to buy the good but sometimes not enough personal
Good clean location plenty of items in stock 👍
Everyone was so helpful there, great store!
Been to one been to all, thankfully this visit was successful.
Good for tools. Have tools and parts available most of the time in this place.
Kind and friendly guy over there really helpful
I BOUGHT SOMETHING SAME DAY THEY DONT WANT TO RETURN
Very poor costumers service,no tools you can Barrow,never come back !
This is a great store for all of your car care needs.
Looking for a battery. Didnt buy from here because the employer didnt feel like installing it
Went in to check battery, and the service was A+. Brooklyn’s Best !
I always get good quality things at AutoZone.
People work inside very rude they don’t like to help the costumers
They have there own lot. all good.
You dont have chance to see all items
Reasonably priced and very helpful
They were very helpful.in assisting me..
Changed a battery today, and it was installed without a problem. Customer service was 👍
One of the better parts supply stores
All kind of auto parts and common use accessories are available in this store.
Good service and Free check engine light
Its an auto parts store. It had what I needed. Parking lot is a mess though.
Well stocked, helpful staff.
Bad service they dont know how to treat costumer I dont recommend this place to nobody
Great and knowledgeable staff
Well maintained facility. Parking in site. Knowledgeable staff
Get what you need and leave. They dont like to answer questions.
Locsl auto store, Has most things you need, .. has bonus points for cash back
A staff there will tell you where to go but they wont show you or take you to the aisle
Some parts are too expensive have to by from Ebay its worth the wair
Fast pace place+ dudes fix what ever you need
My experience at Autozone Auto parts, was great
Was good. Didnt really buy much.
Get most car repair parts there.
They have most of the parts you need to fix your car
Ideiot guys gave me wrong part for my toyota camery
Workers where very friendly, and knew how to recomend parts for cars
Good selection and customer service.
Friendly and very helpful staff
Friendly courteous, very knowledgeable.
Very helpful and efficient staff
Great store with good staff
Very convenient place to take Vehicle for accessories
Expert advice with decent products and many many deals
Service was great waiting on service was not
Didnt have what I was looking for
Just about everything you need.
Staff was knowledgeable and friendly
Great service and knowledgeable employees
Stuff very helpful and knowledgeable.
Doesnt have a great selection of oroducts
Staff was friendly and helpful
Always able to find what I need
They didnt have the part that I was looking for
2 wipers for a vane 60 dollars is crazy
Gr8 auto parts store. All the parts.
Its AutoZone. Nothing really to review about it.
Love AutoZone. Great prices.
Fair price
Fast and courteous staff.
They have a lot for my car
👍🏿good
Priced right, great help
Dude at the counter was super useful.
Ok
Not a very clean store.
Cheap parts, associates arent that knowledgeable
Good store for parts AutoZone
It has all your auto needs.
In n out very quickly
Very unfriendly staff.
Very helpful staff
Total reviews rating 4.1
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-03-21Pretty good store. Well kept, helpful staff
Review №2
2022-07-21Younger workers try to upsell you on parts, and dont tell you that there are other available parts. For instance, they will sell you K an N air filters, and not tell you that there are also cheaper air filters available. Marium is the only one that doesnt do this, and she impresses me with what she knows.
Review №3
2022-06-21Worst Auto store to go to. The workers don’t care to help you. When you ask for help there really rude. Also the manager is a complete a$$. He refused to take an item back even when I had the receipt. Told me I had to go somewhere else. I bought it from them two days ago. Now I need to go to another auto zone across town to return my items. SMH
Review №4
2022-07-21Excellent customer service i appreciate the stop here getting the right supplies i needed on my road trip thanks team
Review №5
2022-02-12Thank you to Josh! We had a serious issue with our vehicle and he went above and beyond in helping us find the right references and tools to fix it. Took time to listen to our questions and was professional, kind and patient. I hope he’s in management if not, what are you doing Autozone, he’s an asset!
Review №6
2022-04-26Easy convenient location with parking. The customer sales rep was very knowledgeable and was patient. I appreciate auto stores that are women/female friendly. Kudos!
Review №7
2022-05-07Great customer service at this location, got everything I needed to have my car in tip top shape.
Review №8
2022-06-21Brought a battery, mine was damaged, they installed new one and helped me diagnose an alternator issue. They really helped me in a jam.
Review №9
2022-04-08Some stuff of Flatbush location is rude and unprofessional. They cannot be allowed to work with clients, only with garbage bags. Looks like he is mad of people, his job and his life.
Review №10
2022-03-17They didnt have parts for my 07 vw passat... but I do prefer to shop there ..