Kerbside pickup
Yes
AutoZone Auto Parts in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 718-232-4430
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–10PM
AutoZone Auto Parts in other cities:
Comments (199)
The manager of this place (6/26/22 @ 6:30pm) has absolutely 0 customer service skill, if not for him I would return to this store.
Horrible service, they have ONE line for both I store help and checkout so what that means is, if you have what you need and are waiting to make a purchase you must wait on line for the cashier to get back from helping people find parts.
I was in need of purchasing A product and I called to see if they had it. TJ answer the phone and he was so courteous professional and fast. He looked right away for what I needed and told me to order it right there with him online. I was finished within 30 seconds by phone and then went to pick it up 10 minutes later. amazing customer service cannot get any better than that. I would recommend this location I know that you will get the same professional and courteous customer service. Thank you so much AutoZone for making our day!
The staff there is very helpful. They did not have what i wanted, but the sales person told me where to get what it and said she would install it if i brought it back.
Had to change battery in my car. Manager came out and assisted in replacing the battery after my purchase. The manager did not know how to change the battery as he was banging on my terminals to get a snug fit creating dents on my terminal lines. He proceeds to tighten the nut to the terminal and I stated to him to not over tighten but he did and broke the screw. He then states that he sells screws inside and he can replace it if purchase a screw. This was where I drew the line, if youre providing a service and failed to accomplish your goal, correct the issue. After speaking with him and he went inside to get me a screw which did not fit. He says that it doesnt fit and he proceeds to over tighten the other screw until I had to stop him to get my service elsewhere. Make sure if coming to this location you check the work that is done.
Service was poor and the workers dont really care, I wanted the RainX window washer fluid that was on special, I was told it wasnt in, when I could clearly see the product, I just couldnt reach it placed back on shelf , needed employee assistance, I just left without getting aggravated more. I will shop elsewhere.
Very helpful and nice employees, it was an excellent experience.
Great service, great price, clean, ample parking.
The staff here are so nice!! Alicia was very helpful and very patient! LJ installed a battery for me and she was wonderful I’ll definitely be coming back here off the customer service alone!
Bought a battery and replace with the help from person who work there, Liliac. Event though she was busy at the time, she was willing to lend the tool and provided all the help in replacing the battery.
Great place for over priced car parts. Keeping this real, they are what they are, a business just wanting to make more money. I understand the money making desire, but what I dont understand is the sincere lack of wanting to help other car enthusiasts. Nothing has change, at least they are great with being consistent.
Love it the always have the right parts at the right price
Mary and Bryan are great leaders with their staff, always looking motivated. One of the best AutoZone in their portfolio, great service and ample product selection. The spray paint is locked but a staff member can open that for you upon request.
Always friendly and staff willing to give advice on your ride and options.
I will leave zero stars for that place if I could.I bought new car battery 3 years ago with five years warranty.Few days ago I was told that the battery is not working properly.I went to the store and after they check the old battery they decided to replace it.The technician refused to remove th old battery and asked me to remove it myself while he was smoking cigarettes. I got the new battery and it lasted overnight. The next day the car was dead and I need jump start to go back to the store. The same technician insisted that his battery is good and my alternator has to be changed no matter the car worked perfectly before they put the new battery. I went to the manager and was told to bring the car next day but still insisted my car is the problem.The next day again jump start and again the store.Thay checked the new battery and it came defective. The battery was changed and I was told if that happened again they will give me refund and no more new battery.Dont buy battery from this store.
The staff is knowledgeable and helpful. Never had a bad experience here. They even lent us tools when needed and then we bought the same set on sale!!
I came for a new car battery. I did not know if they would switch out the old one for me with the new one, but I asked. They did it with no issues.
The store manager TJ went above and beyond all while being informative, patient and easy to work with. I had ordered performance ceramic breaks but they didnt fit. Turns out I needed a different model year, which there was no way of knowing until I took the pads out. TJ was able to find the right part from the same manufacturer. His thoroughness and dedication to making sure I had what I needed made this only a momentary postponement instead of frustrating do it yourself project. Thank you again for your excellent customer service.
Good place very crowded when I arrived.
I had the worst experience at auto zone at 86 street and 14 avenue. I always go to this location for years but today was the worst day ever . I went to buy a battery for my car . I went inside and I spent $188 to buy a battery then I asked if someone can help me install it the lady behind the counter was very rude she said to me everyone is busy. I said, I’m the only one here she said okay they are having lunch then I asked her to give me any tools so I can do it myself ,her respond was we stop lending tools to the Customers because they steal it . Finally another Coustomer walked in and offer to help me install the battery. Never going back there again.
God bless Victoria and Daquan! I was shy to ask them a question about how to fix my cracked door (I wanted a cheap solution). And they understood right away and set out to help me!! Basically fixed my door good as new for $3!! They really know their tools and products. The kindest and most helpful people ever!! Made my whole week :)
I had to replace a battery in my car the worker replaced it in minutes. Great job. No cost for this service. Just the cost for the battery. You people are great.
I’ll never come to this location ever again, there’s no one available to help, employees don’t seem to care and when I asked one a question he laughed right in my face. I highly recommend the other location in Hamilton Avenue.
Was raining, ran in for wipers....no different than any other AutoZone....wish AutoZone could follow the best buy model of matching internet pricing as I rather shop local but pricing is way more in store.
I suspected my alternator might be going so I went to have it tested. I went in, had a fairly short wait in line, and they tested it several times to check. Everything passed! Yay for that. It was quick and the staff was extremely nice. Ive been here before a few times and they are always great with me.
I made the mistake of not reading packaging thoroughly (and not checking with the store) when purchasing wiper blades this weekend. But, even though I had opened the package, the store happily traded for the correct type. I was thrilled, and will happily continue to visit the store for any item I might need.
Available parking, good selection, decent mechanical knowledge, competitive pricing, good service, loaner hand tools available with deposit and close late. From if you are mechanically inclined or not, to if you have a question to ask about your cars problem or you know the exact part you need. This AutoZone is well worth a visit.
Helpful, knowledgeable, pleasant staff. Saved so much money. They know what you need and helps with installations on the spot! Im so grateful to the team!
Very helpful and knowledgeable one of the best of all the other locations Ive visited.
Make sure at curb-side pick up to get the thing you ordered don’t get upgrades to your order or listen to any suggestions about a better product than the one you ordered. If you want to cancel an order contact your bank while it’s pending auto zone refunds takes up to 2 weeks
Looking for couple m8 screws didnt find it the crew wasnt of much help
Very helpful. One of the works came outside to look at the problem with my car. He advised me of my options. He seemed knowledgeable. Thank to the staff. I hope you all stay happy and healthy.
They had what I needed, but when I asked them the first time they said they didnt. I know this because when I switched to different staff member from the same store, that man gave me my item. I think its because Im just a teenager that they treated me with indifference the first time, and I generally dont appreciate that. As with some of the reviews on google maps, the staff could definitely be friendlier.
Great place.... nice staff
Everything for your car, you can find in auto zone
Don’t go here they do nothing for you in a serious situation with a simple fix very rude an lie about there return policy so they don’t get hit with returns
I purchased a battery almost 3 years ago for my rogue sv, today I went to that AutoZone to see why I was having strange electrical symptoms in my rogue. They tested the battery and said they will give it a 45 minute charge. To my surprise it shows a falty battery, the three ladies staff, mechanic and mgr gave me a new battery for free and BTW I now have a wonderful 5 year warranty. Thanks G-D, thank you all at Autozone and for the rarities of honesty, service, attention, awareness by this retail supported supplier. I gave a trickle and S...Happens pins to all those involved. Autozone, I thank you for making America Great.
I checked site for product availability, went to stores found it right where its suppose to be, ez check out and was on my way before i knew what was going on
Very helpful staff and knowledgeable also. Clean store and well stocked
This manager here is the last person that should be a manager of anyone’s store.. to unprofessional & if you ask him for advice on ANYTHING he will immediately refer you to the most expensive product instead of the one best on performance. He also REFUSED to let me price match unless I printed out the list of stores that had the product. Which I had already on my phone. Don’t see why I had to go print it out first.. Very very very very very very very rude. Someone contact the GM or a higher above.
Its a nice clean store.
Great customer service! My brother-in-laws battery died on his Jeep and they stayed open and waited for us with a new battery at the counter when we got there. Thanks Autozone!
Wow the staff here are impressive go above and beyond their duties Roger L. Gets a kudos he went out of his way to make me comfortable about my auto needs and my stress level went down immediately very personable also the manager who was on shift at the time(Caribbean Guy) excellent customer service. Will recommend to make this your favorite auto part store you wont regret it
Experienced and helpful staff.
Just like a Walmart: They have a dozen of checkout stations, but only two is open at max. I wait in line for a cashier, I wait, and I wait, and I wait again. Cashiers are also answering questions or doing research for customers, so you can leave, or just keep waiting.Staff is helpful, one can tell theyre doing the best they can with the amount of employees they got.
There was no one around to help me find what I needed but overall their prices are decent on many items. Staff was nice at takeout.
They have the parts and supplies for your car.
There were like 5 people I talked to and everyone was telling me give me a minute. I needed to check my Old battery and purchase a new one worth around $200 and it was impossible to get anyone to help. I wasted like 30 minutes there and didnt get any help at all. I left so now I have to find a different place to shop for the battery and future shopping for car parts.Very disappointing.
Needed new wipers and windshield wiper fluid. They were helpful in letting me know which wipers fit my make and model of my carI requested if they can help me put them on.. and they did!!Thank you again Auto zone
Bought battery for 2013 Kia and I ask for help to install it but they said we don’t do this here I said ok fine can you give me some tools and I will dot myself that said no you have to buy the tools so I bought the tools and while I’m working on my car I saw one of them went out to the parking lot and replacing battery for another customer so I asked him you said we don’t do this here so what you doing now he said we only help if the person don’t know how to do it . Fat guy acting like he own the place
-1⭐ Lack of products-1⭐ Lack of service-1⭐ Lack of leadershipStaff just standing aroundChatting among each otherWhen customers are in the storeShopping and looking for assistance.Pretty funny when you walk inStand by the front door and justObserve the whole room while everyoneProceed to doing what ever is they doing. Just left and went to anotherEstablishment where they are serious of conducting businesses 💯NOT ZIPPING COFFEE 😕
Very good service and friendly staff
Sold me a clamp that was already rusted that I only needed to use for a day which I didn’t even end up using because I needed a v band clamp then when I came to return it they told me they don’t accept any returns if it’s rusted.. I literally took it the way it was and brought back with zero difference, the manager is disgusting.
Horrible store I am so surprised that they are still in business. The staff acted in an unprofessional and dismissive manor every time I have entered the establishment. They seem angry when you have a question and are very condescending when giving an answer. The line is unorganized and slow with employees seemingly doing all other tasks but working the register. If you are not in dire dire need of a part I would recommend online purchases. If do need something quickly I would recommend another autozone in a different area in hopes of better service.
Today was a rough day. My grandsons battery died and we didnt know where to go. I got a hold of Auto Zone...after every one else I called said...no, cant help you.....Thank god because Dave came to us and jumped the battery. He told us the problem and how to fix it. I also want to thank Christina ?? I hope that name is right. They both of them were so very helpful. We wont go anywhere else. They charge your battery for free.!!! Never knew that......i recommend them highly. !!!!!!
Worst customer service ever. They have so many people working and none of them want to help they just stand and stare at you. When asking for manager they said what you need them for and walk away. Will never go here again and recommend noone those either. My 3rd time here and its always the same service
HORRIBLE EXPERIENCE; Went in to purchase break pads and the staff member gave us the rear pads when we requested the front ones. Returned the store later that day only to be dealt with attitude and lack of staff competency. When exchanging for the front pad, we were told by the staff member that the warranty was Not lifetime wear and tear. After confirming with their manager or whoever the that guy was (European looking guy with gray hair and glasses) he gave us an attitude saying YOU ALREADY ASKED THREE PEOPLE WHY ARE YOU ASKING US AGAIN?! Really now, we come back after YOUR STAFF MEMBER Fed up and YOU give us an attitude? Unfortunately this is the only store nearby and I will have to go back to them eventually; hopefully I can just get what I need without high expectations. The staff was trying to be polite, I actually feel bad for them.
Friendly and very informative.
Always a place to get parts, fluids, accessories etc for a DIY mech like to go. Friendly, knowledble crew, they honor refunds withbor without receipts. Best of all one can work on vehicles on premises. Just take trash with you. Never had problems, been to other autozones throughout the states. I recommend going there for fluids, auto parts etc.
I enjoyed my visit. I asked for a new car battery and paid exactly what I expected. The tech installed the new battery for me and gave me a $5 refund to taking my old battery.
Staff were attentive and patient. Even allowed me to take an item out to my car prior to paying for it so I could see if it was a good fit. I really liked that trust.
I usually stop by for windshield wiper fluids and ATF. They are cheaper than the local shops. Brian is a very nice guy. Knowledgeable and friendly.
Derrick was extremely helpful and kind.
Staff were super helpful. Parking lot super convenient considering location. No issues from me.
Unfriendly staff at the register. We are not beggars. We are people who own cars and come there to buy spare parts i will never put. My feet there again cause id rather drive somewhere else than come here
Thank you Daquan. He was amazing. He taught me how to fix my AC and was patient.
This Autozone is a joke. None of the people that work there have any common sense or have any customer service skills. Im waiting on the main line in the store and when i finally get to the front the guy says he i have to wait on the other line for returns. Ok i go to the other line and wait again on the “return line”. Next thing i know the same guy walks over to the line im on which is the “return line” and the guy infront of me makes a purchase on this same line with the same “customer service satisfaction specialists”, (yeah right), that i was just infront of on the purchase line. So i just waited on 2 lines for the same person and get skipped by another person that was making a purchase on the wrong line. When i finally get back infront of the same worker, I couldnt help but laugh at the idiocracy going on in this autozone and i ask the employee “what happened why didnt you just take me over here in the first place and his reaponse was there were other people behind me on line so apparantly he had to take care of the people waiting after me and the one other person that i had to wait for that was on the wrong line.Heres the best part the only reason im making this return is because when i came last time and got my code read it came up as a bad mass airflow sensor and the worker recommended a fuel additive that helps clean the emissions system. I even questioned weather this would clean a mass airflow sensor and she said yea. Ok before using this i ask the mechanic if this would help clean the Sensor and he looks at me and laughs and said who told you that, i reply the worker at autozone. He says that it has nothing to do with the sensor and only cleans the fuel and exhaust system.This is by far the worst autozone ive ever been too. Unfortunately for me it is only a few blocks away from my home so i have no choice but id probably still save more time money and frustration going to another one. This isnt the first time i have complained about this autozone and the high school dropout workers all wearing customer service specialist badges on. This autozone has the worst customer service, its a joke of a store and should put under new management that actually trains these so called customer service specialists so they know how to provide whats on their tag
Called in today. Ask for battery installation, but the rude guy said NO we don’t offer that option. In my mind autozone always install battery for customers. I am very disappointed, hope owner will help.
I have been several time in this store and I have really good experience from this autozone branch. The Stuff is very professional and always ready to assist. I wish all stores around my area had such a good management.
The store is messy and the representatives are not very knowledgeable. Its a bit more expensive compare to online prices. The reason I would purchase from AutoZone is that I can get professional help in terms of the best option of parts to get. But theres no point when the representatives are not helpful at all.
I like this location, however some of the employees should learn how to talk nice with costumers. 1 bad apple can make the whole tree look rotten
Place sucks , buy everything online. You dont need these guys. Do your research and get it for much cheaper. Windshield Wiper (Bosch) costs 16-25 dollars , found on ebay for 8 bucks a pop NEW. Customer service is absolute garbage. They are staring at you dead in the eye while you wait in line behind 5 other people. They have 4 cashiers but no one is helping out. I got fed up and threw their overpriced windshield wipers on their store shelf and left. Crazy.. HES LITERALLY STARING AT THE LONG LINE WHILE ON THE PHONE AND DOESNT DO ANYTHING ABOUT IT. Too bad i didnt get his name. Wouldve called that mofo out.
Great service I had with AULDEN A PARTS SALES MANAGER GREAT GUY REALLY NICE AND HELP FUL TOOK HIS TIME TO HELP ME FIND THE PARTS THAT I NEEDED FOR MY TRUCK I WOULD DEFINITELY RECOMMEND HIM TO ANYONE LOOKING FOR SOMETHING FOR YOUR TRUCK OR CAR !!!!
Called the store to find out if they have Mobile 1, and what weight, and the price, as it was not listed on the web. Guy couldnt tell me exactly what weight they have, for the one he thinks they have he said i got to come in to the store to get the price. Well, i just ordered it from Amazon with same day delivery. Good job AutoZone.
I use to like autozone. Hate it now. The manager there a girl of all people rude as hell and condescending Has zero customer service skills Tried to lie and got cought yet didn’t want to admit it. I don’t understand how people like that are employed Her name is Sabiana. That’s what she said. Will never go back to that store ever again.
I love this spot, and many times in the past it saved me. But the people there really make you feel like they are not there to help, but just cause they have to. I was looking for a certain car opener, and the first respond i got was we do not carry those, and when i asked someone else, i was pointed to the right direction and found what i needed.
The staff that was on that day were very professional and went above and beyond to make sure that they had given me the correct parts thanks autozone.
The manager is an idiot. Ordered my part yesterday said it would be here today. When the part didnt arrive I asked when it would be, the manager said he has no idea and wouldnt be able to find out. Really its through FedEx you idiots there has to be a tracking #. The manager would rather have me return the item then bother to find out when its coming in. In fact he kept asking me to return it. (P.s I hope ur district manager sees this who Ill be calling).So I asked for a tracking number which he couldnt provide. Pretty much I got the run around no part no info on where or when it would come in. I called customer service because the store was no help. I should receive the part tomorrow, and if I wouldve known that earlier I wouldve just ordered it somewhere else.
I bought a set of wipers and have trouble installing them. The clerk put the on and refused a tip. What a nice guy.
Liz the one who helped me get around. Check my car and gave suggestions. Also help me to fill up three coolant. She was awesome. When you come here ask for Liz
Bought a air filter and opened the box it was used old air filter return was not accepted bye bye to my 40$
I recently went to the store on 86th St in Brooklyn and was assisted by a young man named Nicholas, I had a lot of different things going on w my car, and he was able to help me with everything. On a Sunday with few mechanics available this guy saved my week. THANKS GREAT JOB!!!
They sold an a/c gauge that was faulty and refused to use another one to check if I had the correct pressure. I explained to them that the a/c was blowing cool before starting the charge but as I added more it got warmer. The gauge was reading zero in the beginning and still zero after a whole can. I got worried thinking I overcharged and went to them for help, instead all I got was a ruined day.
Friendly, Knowledgeable and most importantly Honest Staff! They wont try to make a quick buck off you. They are super helpful and honest.
Very good stuff
5 stars for manager Norman. Helped me with getting an alternator at 9:59pm. Closing time was 10:00pm. Excellent service.
Pretty good place..parking is tight..staff could be more courteous
I come to this autozone because they are more than happy to make you feel comfortable with your purchase. i live closer to another autozone but i always seem to end up at the one 86th street. i dont mind driving a little further for better service
My cars engine light was on and i went to this autozone to check it. The sales guy was nice and he helped me to check it. In addition, he was the only one who was willing to help me. The other three guys ignored me.After the scanning, the result was spark plug issues. The nice sales guy suggested me to order 6 spark plugs at the counter. The line was long, i waited, and i used my cell phone to checked the spark plug model via autozone website. Finally, i found a $2.99 spark plug on the website and showed it to the same sales guy. I said i wanted this model for 6 pieces. He said it was out of order and he attempted to sell a $13.49 spark plug to me. I said it was expensive. I would rather order the $2.99 on line, then came back to pick up. I ordered it via autozone website at 4:28pm and i received an email confirmation by autozone that my order was ready to pick up. It was 8pm at the same day and the store would be opened until 10pm.Question: If the order could be available after 3.5 hours via online order, did the store already had stock? I hope the sales guy did not lie to me. Otherwise, i would be mad and disappointed!
Manager was great. Willing to help out on minor issue.
Not a great place to get help with your car. Plus the parking lot is filled with guys trying to pretend theyre mechanics. Truly a bad decision to go in this place
Great location with a lot of inventory. 1 of the best in the company
Is bad Store and no go to service not good people
Always an easy visit, to this store. Knowledgeable and easy-going staff. No pressure to buy anything, other than what you need for your vehicle.
The only auto shop worth going to but sometimes when youre standing for long periods of time waiting online the place could certainly use an amazing savings floor mat for $10.
Get everything for ur can at one place with market competitive prices. Their staff is also very helpfull. They provide me perfect guidence for my car and parts
I needed a new wiper blade for one that mysteriously broke off they got the part number in less than a minute then while I was putting it on an employee who I never saw or asked for help came over and installed it in a much faster time then I could he walked away as I was thanking him he didnt want nor ask for or hinted at wanting a tip which in todays world is a rarity
Well stocked, but the clerk over the counter says they dont stock universal tailgate lift support shock for my truck which is available online.
I used to love AutoZone but this guy Angelo is the most messed up employee ever. I have no idea how this condescending piece of work is even employed in sales. I am done with AutoZone. Advanced Auto is 1000 times better when it comes to service. Thank Angelo AutoZone for pushing customers away.
They sell used things, for brand new. when youre try to return they say you not have warranty...Perfect place for 💩💩💩..
Staffs are friendly and items are placed neatly. If you know what youre looking for, in and out in 10 minutes give or take..
The place is always busy , not enough employees , and some employees there have horrible customer service. Hire more people . Big company like yours making big profits its not gonna hurt to hire extra employee or two !!
The worst autozone I have ever been, it is right next to where I work so I often have to go there. Every time without fail its a 30min nightmare, people there could care less if you need help and the line is across the store. I love autozone just not this one.
Good fast service
I am writing this review for this particular branch not for the whole autozone company, Today i went to buy an oil filter, air filter and Mobile oil for my car, i asked one of the guys to get me an oil filter that fits my RAV4 car, he was very nice and helped me specially after i apologized to him as i have no experience at all with these filters, he was also very nice and made a discount for me, after that i went to a shop to change my oil and they told me that this filter dose not work for my car so i simply went back to return the other filter, i went to the cashier again with the filter and the receipt to return it and at this point the nice guy who was helping me before changed his attitude 180 degrees and he insisted that the filter works for the RAV4 and he started telling me any way i gave it to you for free, i showed him the receipt showing the filter charges and then he came up with another story saying that i used their parking space to change the oil and ofcourse this is didnot happen as i showed him the receipt from the other shop indicating the charges for the oil change then he turned his face and he called the following customer and he asked me to step away. first of all iam writing this comment not asking for my money as i dont care about those 12 $ but its a shame on Autozone to hire an unprofessional rude person talking to the custmors like this and making up stories as i have been dealing with autozone for the last 3 years and i have never experience a person like him.if any body from the management will read this and care about it i still have the receipt and the oil filter if they wanna make sure. also they can check their cameras. thanks
Got great costumer service here. Special thanks to Eliz who was very helpful switching the fuse of my van.
Was there today and was realy amazing experience the staff was very helpful will sure go back again thanks guys keep up your great work !!!!!
Very disorganised, you have to wait in line for a clerk to help you, then go get your product, then back in line to pay. Saw 7 staff and only one was working the register. Went in for a brake light bulb, to 15 minutes to just get in line to pay
They carry a full line of everything it seems like although in their busiest hours you could be there for a while waiting to talk to someone or pay for something
This has to be the worst autozone in the United States. Hands down absolute BASURA! stay away , go to local auto shops or buy your parts somewhere else. The manager doesnt give a damn whether or not youre being helped. Staff seems clueless.
Helping people. I had a problem with new wipers I went to 86 Street Brooklyn store and a old guy put the rain coat fix my car wipers. I appreciate AutoZone who have these helping people.
This place is the best one, they helped me find everything what I needed and even installed the wipers blades!Five star service!!!
This is the worst place, I tried calling before going to the store and no one picked up the phone, this place is under staffed and when I tried getting a part I was told Its over there and no assistance other than that. Im never going back there again..
Very knowledgeable and helpful staff. I found exactly what I was looking for at a reasonable price! After all thats what its all about and they do it well.
Store was well stocked. Staff was helpful and courteous
Busy place, the staff are good, they do the best they can considering the amount of work need more to be on the floor to help customers.
Staff very friendly and helpful. Keep up the good job guys!
Like the store, stuff always is very polite and answer all your questions! They make free check up engine light up.
Hey it is a parts store for cars. Staff is pretty good, parking is easy and prices are normal.
Had everything I needed.
The AutoZone at 1855 86th Street the employees there were very helpful and very kind patient and understanding highly recommend this location!
This place has many things for you to buy and the prices are decent but the staff just dont care about the customers at all.
A guy named Ali C (hope Im not mistaken) gave me terrific service.
Not crazy about this AutoZone. Service is slower than average for other AutoZone shops and the last 5 times Ive come here, I cant get what Im looking for because they dont have a very diverse inventory.
Brought my battery in to get checked and found it was dead so the charged it up for me for free. Great customer service!
Very helpful and wonderful staff. Was willing to work with me on ordering the parts I needed for my van.
This place is sucks! You sty in line forever.Employees work as cashiers , phone pick up and so onLines are hugeDont go here
So so service. Workers didn’t seem helpful. It was as if they didn’t want to be there. The parking lot was filled with riffraff; not going back unless absolutely have to.
My husband always stop there...close probably thats why....good experience
Very friendly staff, they know where the products are and willing to look for more in the back . Highly recommended
Very good place 👏
Very organized store with just about anything you would ever need or want for your car or truck!
Nice to go to a store 2700 miles from home and still get your rewards. They even called by my name.
Location, location, location, and staff over there are very helpful to the customer. Cheers
Place is to under staffed, come and pre pair to wait a very long time for nothing. Order online much much easyer. Not from autozone.
Very good with costumer.Thank you.
They have great people there, always helpful, kind and friendly.
Thanks David! Very nice staff, great service, had all the time in the world helping me thank you very much!
Conveniently located in Dyker Heights Brooklyn on 86th Street. If you need it for the car, you can generally find it here. Parking available. Or accessible via the B1 bus.
Excellent product knowledge and communication! Highly recommend!
Very helpful staff, it was busy when I was there but I was in and out quickly.
Always a good experience here. Even when packed they handle it well .
The mist most patient and helpful customer representative ive seen in any auto zone store.. promote this guy. Shoutou Tagae.T
Great store and products. Customer service is friendly and very helpful.
Neat and orderly. A bit busy when I was there. So I had to search for the things I need. No worries.
Friendly and helpful staff, 👍👍
Good place for parts in a hurry and they have what you need in stock! The service folks are good too.
On Saturday there is big fat guy, very nasty manager! Rude unprofessional!
Could have gone better. :-( Didnt have my part even though website said it had 3 in stock.
Another auto parts horror. Its like if youze a person who gets car parts, where you get them has to look like the town dump, and service is, wait did I say service?
The agents there dont even know anything about cars. Service is horrible there. I would go to the Hamilton Avenue one instead they know what theyre doing there
Very bad customer service, especially the store manager, he acts like he dose t care about whatever you said to him and his position is so call customer satisfaction manager, I am very unsatisfied!
The staff was very helpful and always have what I need in stock
The Manager is a susan and she is a very rude and disrespectful and racist women i have ever seen in my life and I didn’t get any help from her thanks to AutoZone for disrespecting us by the manager
Terrible. Those . People. If you can call them that . Work at 5 pm 3/22/19 . Don t . Want .to .help shame . Autozone. Have those. People . .there. Shame . Autozone .🤔🤔🤔
The best place to go for your car parts, and the staff there will help you
In and out. They had what I needed and helped install it. Prices are comparable. Friendly staff.
Very good reception from the staff ,as well , as the exelent service.
Some employees are great helpers, price is reasonable,depending what your getting.Close to Walgreens and rite Aid and supermarket.
Courteous, helpful staff. Spotless clean. Enough parking. I highly recommend this AutoZone location.
Uncooperative staffs. I tried to get a wrench with ID I was transferred from one to another. In the end no one wanted to give me one.
Customer service not the best. Even if you buy a battery from them, they tell you its not mandatory to help you install it
Best customer service ever!! Thank you guys.
Had to go to another store didnt stock my part
Bought a battery here,price is fine,the staff is friendly.
The manager and staff not helpful and not knowledgeable couldnt even pull up a transaction made a week ago 👎
Place is clean and the workers are taking care of their work.
The other AutoZone location on Cropsey ave and Hart Place has much polite and better staff. Thanks
Thank you! Excellent oil change special ...Very nice staff...Excellent customer sevice from David.
Great assist!
Just ask all their experience staffs, they will help you to find what you looking for.
It was ok but need more cashier I give it. A 5 star
It has the bread and butter of every AutoZone but the staff could be friendlier.
Very helpful staff, easy car parts shopping.in and out.
Great place, fast service! Will be back!
Nice service
People working there arent really that helpful.
New people working there. Its a bit better than before.
Guys are always welcome to help you for free! Really friendly place!
I wish I could give zero . Horrible customer service. Extremely rude and passive aggressive
They are friendly helpful and very knowledgeable w parts and accurate
The cashiers are slow .busy people just want to check out.
Very nice staff.. highly recommend! Thanks for all the help!
They try hard to please you and if they dont have something you need they call other stores to see if they do or send you somewhere else
Very nice stuff and helpful especially Brayton. Thank you
Always find what Im looking for and the prices are pretty good friendly staff and helpful
Staff are very knowledgeable about cars and car parts and will find you exactly what you need and solve your problems
Friendly stuff. But Everytime I go there and there is a line, I never see enough cashiers...
Great place to pick up Auto Parts at good prices always enjoy going to AutoZone
Total reviews rating 4
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-06-20Came here to get windshield wipers. Although they were out of stock of the size I needed, TJ was knowledgeable to suggest an alternative. He was very friendly and assisted with installation, saving me time to go to my mechanic. I would definitely return to this location.
Review №2
2022-06-01Very good service, you can find everything you need for your car, and with a lifetime warranty. I really liked their work with clients, I was satisfied. I recommend!
Review №3
2022-07-06Absolutely amazing place and the staff if absolutely phenomenal! The manager with the cool beard was beyond super I have never met anyone like this in my life- helped me fix my amazon van and kept the smiles being delivered!
Review №4
2022-04-28My car broke down few blocks from this location, Came in to buy a battery for my Honda CR-V . Derek was very helpful and a gentleman! All employees should follow his lead. Thank you again.
Review №5
2022-04-08This store does not honor their return policy. The spanish manager is an extremely rude lady. She has no respect for customers and always shows an attitude. They do not keep track of their inventory and sold an empty box with no product inside. Told me to come back tomorrow. If they havnt already sent you away, stay away from this Autzone. What a terrible experience
Review №6
2022-04-09This is AutoZones pledge:AutoZoners always put customers first! Thats the first line of AutoZones Pledge, and its the most important thing we do. We Go the Extra Mile to ensure you get the help you need. Our AutoZoners are friendly, knowledgeable, and eager to help you with your vehicle.Im the mother of Joey M who posted a review here recently. We have not seen any commitment to this pledge at all. I have been terribly inconvenienced because of AutoZone installing a car battery incorrectly. I was left without my vehicle for 11 days to repair the damage incurred by the issue. Now I am left with a big bill while AutoZone takes their sweet time reviewing the claim. We provided all documents to AutoZone 11 days ago.We asked the district manager to set clear expectations of the claim process. He has been very unhelpful providing any answers. He also has not responded to emails regarding these simple questions.Im seeking to know how long the claim process takes? When and who will contact me about this issue? Instead of writing a generic response back. Please seek me or my son out directly to rectify this terrible experience we have gone through.Follow through on your companies pledge to always put customers first.4/8/22 (Update)Finally received the check today after 35 days for the total cost of damages. That was a significant time to wait.I wish AutoZone would have communicated clearly & more often about the entire claim process. Also wish they had been more apologetic & sympathetic to the situation they caused. As the consumer, knowing they would do everything in their power to make the situation right would have went a long way. Instead we were left in limbo for 35 days not knowing if they were going to pay for the damages done by this employee.
Review №7
2022-03-03I bought parts for my car here twice this week. Staff helped direct me to the items I needed both times. Check out at the counter was also quick. Ill be back!
Review №8
2022-04-09On 3/4/22 I drove my mother’s 2017 Honda CR-V with 12K miles to AutoZone store # 5274 to have the battery tested. After the test, it was determined that the battery needed to be replaced. I purchased a new Duralast Battery.The store associate installed the battery backwards. By doing so, high-voltage entered the system and fried a few components. I had to have the vehicle towed to Bay Ridge Honda, where it stayed for 11 days being repaired.Both me and my mother would like for this to be handled as swiftly as possible, so we can put this negative experience behind us. We expect AutoZone to stand by their customers, and do the right thing in this situation. My mother and I should not be liable for any associated cost due to an AutoZone employees mistake.I currently filed a claim with AutoZone and I am waiting to hear back from them.3/20/22 (Update)I do not need help with auto parts. I need AutoZone to take ownership of this terrible inconvenience caused by this employees non attention to detail. AutoZone should have been more apologetic about the situation. They couldve made things easier by offering a tow truck, and a car rental, while the vehicle was being repaired. We did not receive any sort of assistance. Now we are out of $1847.68, the total cost of repairs made by Bay Ridge Honda.I spoke with the district manager and was told to take my invoices to the store, so the manager can submit a claim. I submitted all my paperwork to the manager. I was not provided with any sort of claim or reference number. Was not given an exact timeline of how long the claim process takes. Also, I was not told, when I should hear back from someone. This is not how you provide good customer service.3/23/22 (Update)This is AutoZones Pledge & Values:AutoZoners always put customers first! Thats the first line of AutoZones Pledge, and its the most important thing we do. We Go the Extra Mile to ensure you get the help you need. Our AutoZoners are friendly, knowledgeable, and eager to help you with your vehicle.I have yet to experience any part of this pledge from anyone I have dealt with thus far. Sent an email to the very unhelpful district manager, stating some of my concerns. I received back a one line email addressing none of them. How can a district manager be unable to tell me how long the claim process takes? How can he not tell me when someone will contact me regarding this claim? Is there someone in this company that actually cares about their customers and their experience?I will update this review again, if anything changes.4/8/22 (Update)Finally received the check today after 35 days for the total cost of damages. That was a significant time to wait.I wish AutoZone would have communicated clearly & more often about the entire claim process. Also wish they had been more apologetic & sympathetic to the situation they caused. As the consumer, knowing they would do everything in their power to make the situation right would have went a long way. Instead we were left in limbo for 35 days not knowing if they were going to pay for the damages done by this employee.
Review №9
2022-01-14The products have great quality. Never had a bad experience here, the workers are amazing. They always try to help you out and are willing to answer any of your questions.
Review №10
2022-01-26Very helpful staff and a wide selection of items for your car. Although they do sell out of items fairly regularly, probably due to their limited amount of space