Kerbside pickup
Yes
AutoZone Auto Parts in Lawrence
Categories
Location on the map
Lawrence, Nassau County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 516-239-4658
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (199)
They helped me install my wipers for my car! Great customer service!
Except for one person ,no body has any knowledge, one that claimed to be a Manager was unprofessional with bad attitude. Overall bad experience
Asst store manager Chris was pleasant,patience and really knowledgeable about the service he provided during installation of my battery. Thanks again for Wonderful customer service .
Always have what we need to fix our vehicles. Derrick and Kevin always be helping us out.
They installed my wipers for me and refused to take a tip. Awesome service!
Never a problem here and staff always friendly. Only once a manager there seemed as of he woke up on the wrong side of the bed. But I simply just bought my stuff and left. Hopefully he quit or was fired. That was my only about this location.
Just an acknowledgement that Im in the line, just look up from behind the counter and say Ill be with you shortly sir/maam thats it! I see youre busy, I see youre with a customer. Its cool but just acknowledge Im here. A manager eventually came over and processed the order.
The store was clean as usual, staff was friendly and helpful. If youre ever in need of parts, battery test, codes checked, or just maintenance items for your vehicle, be sure to stop in at AutoZone.FYI we all need breakers every now and then, AutoZone offers lifetime warranty on brakes, alternator etc. In your next visit, just ask
Customer service sucks at this outlet workers here seems they do like to help customers. So basically they only help special customers and they are not even friendly if they dont love their job hit the doors....
I order I piece witch it takes more time to delivered then what the say 👎
Picked up some wipes plus some carpet cleaner and met an amazing lady who is a worker there .. didnt even get her name ... but shes really nice and helpful
This place has horrible customer service dont even waste your time better off going to another store went there on several occasions trying to buy paint cans and not one time did i even get attended nor even asked if i needed help when i asked store employee for help he said was on break but proceeded to walk to the register to help customers who entered store over 15 mins after me
These people that work here have the nastiest attitude of any AutoZone I have ever been to!!!
Worst AutoZone I’ve ever been too. I went into the store this evening. There was one customer being helped by an associate. I stood about 2 inches from the line marker. The manager who was chatting with his buddies, turns to me and tells me to stand on line. Meanwhile he is in NO rush to assist me until he tries to show his “power” over me by ordering me to stand in line before he helps me. This store must address this I will not going here anymore as there is an autobarn about 200 yards down the road. Nice job AutoZone, train your employees better and definitely get a better manager. Disgraceful customer service.
Great place to order parts great prices too
I was told that they minimal work on the premises. I needed a new bulb for my headlight and asked a salesman for installation. I was told by one he could do it if its not too difficult. When I got to the register to buy the light I asked the cashier...he said NO! I informed him the other gentleman said yes. He says, oh well, you have to talk to him! This location is convenient but the customer service is awful. Ive gone there other times and the cashiers will see you waiting on line and ignore you.
Some employees are nice. Some are just plain lazy. They look at you and they probably think, WHAT THE HELL DO YOU WANT? Like that kind of look. On top of that, you always got a wait. Even if you see more than one employee. Another thing, if you are looking for something, most likely you wont find it. They do, however, have what they call loaners. They have certain tools that you could loan. That is nice. Advanced auto parts have that too. But I think autozone have more tools to loan. So, in overall in my opinion, its not that bad. They could differently improve a few things. Friendly faces are very important. A friendly face could make you feel welcome, whereas a frown or an upset face makes you feel uncomfortable.. well I hope this helps folks. And a friendly reminder, cover your face when going to any store. Stay healthy..
I went to get my car tested so I could know if I needed a new battery before I bought one ... 3 people in a store that wasn’t so busy yet no one could help me. Another employee was coming in 4mins later they said, yet they told me to come back an hour later ... trying to get your battery tested at a autozone is like trying to get a Mc flurry at McDonald’s as this has happened in multiple autozones they guy I spoke to here was just straight up being lazy.
VERY Disappointed... I went in with a REAL Concern on the night of 11/23 and Gregory thought it was a laughing matter, Thank God Another CUSTOMER Noticed I was in need of REAL Help, and was kind enough to extended His Assistance and HELP Me find out What The Problem I was experiencing was. Ive spent LOADS Of Money at this Location, and I expected way better service than the nonsense that I underwent the night of 11/23. I came In the following Day 11/24, and Received MUCH better service from People Who appeared to be new to the store... THANK GOODNESS!#PleaseReTrainTheOldStaff
Horrible customer service. Inattentive to waiting customers, and belligerent when finally assisting. Three people on line, waited close to 20 minutes to pay. If I didnt know what i needed, they would not have been able to help. I had to provide the part number to get what I was looking for. Not knowledgeable at all.
Went my car battery was giving me problems went in staff was friendly and helpful. Was able to get the battery I needed and returned the old one for a credit. Happy customer
Went there to buy something for the car. And ask for assistance if they can help installing it in the car. The manager said, he doesnt have enough staff. Instead of offering to help us with the installation. We were willing to wait. But he said NO, he cant help. VERY POOR CUSTOMER SERVICE.
Terrible service, bias towards female customers and overall rude. One staff member in particular name is Clive A. he is the worst of them all.
Horrible auto zone...Im a rewards member and I have them a lot of business...none of the cashiers ever asked for my phone number so I could claim rewards.horrible arrogant attitudes.the worst of them.Go to an AutoZone where the cashiers dont steal your member rewards
Nice and easy ppl no problems
I went to the store today my car wasn’t working good. The store manager tried his best to help me even the car was parked block away from the store.
This store opens at 7:30 AM. I got here a little after they opened this morning because I needed new bulbs because my tail lights went out. I been a valued autozone customer for over 5 years. When I approached the door, the employee came out and started to lock the door. I asked her if they’re opened because I need the replacement bulbs. The employee responded that we’re not going to open until 9 AM today because I’m the only one here right now.Straight BS.That’s not my problem.
Your supervisor needs to be taught to take care of customers in a pleasant manner and not be rude and disrespectful I had a bad experience last week and I won’t be returning to that location .
AutoZone is amazing! The ppl there really know their stuff, and if needed they will come out to your car and have a look. A special thank you to Randy! He was amazing. And shout out to Big “T” she was great also!
Spoke to Tianna About a piece I needed for my gear shifter under the hood. Long story short I called back about 5-6 times tianna found out what I needed and she held the piece until I came to the store. It was the last one. Great customer service !
Friendly, helpful and extremely knowledgeable about the products in their store.
Came in to get A new battery that I desperately needed on Saturday 25th at 1:40pm. Not only was the man nasty about it, but he refused to give me a new battery. Disgusting, autozone is open as an ESSENTIAL business for a reason. Without a new battery... my car doesn’t move.... do NOT BOTHER GOING TO THIS AUTOZONE, try another place. I ended up going to my local car service place, super fast AND CHEAPER THAN AUTOZONE.
Always a good place and ur Associate Eric was so very kind and personal! But the Lawrence store is always so very hot inside!! Where is the ac guys!?? Otherwise a really great store with kind folks👍🏾👍🏾
I goto autozone all the time. They dont have enough personnel and you should expect to wait a while to make a purchase
Very nice and helpful workers. Sacha C was great - installed a car part for me that I bought from them. Keep up the awesome work!!
I purchase auto supplies at the Autozone on 1244 Hempstead Tpke., Elmont, NY and the staff are always a great help. Today, Patrick, an Autozone employee, installed a set of windshield wipers on my car. The store was busy, but he made it work without my having to wait. Thanks to the staff.
Perfect customer service, Im really suprice that been in an a city wich mostly business employees have a very bad attitude towards customers.therfore Ill give auto zone parts thongs up .way to go auto zone parts keep up the good work.
Its always a great experience at AutoZone. All the employees are very attentive and hands on. One employee by the name of Terry I believe his name is was sooooo helpful as usual def deserve employee of the year 🤗🤗
Great service. They will give you personal help for your situation with your car. On more than one occasion was pointed in the right direction to solve the problem I had with my car at the time
The workers there will help you out if your not sure about the things you may need and they will help you install quick minor things for your vehicle! I highly recommend auto zone for your vehicle needs.
Its auto parts and tools store standard stuff oem replacements mainly. But if your not a friend of the staff you will be ignored for a long period of time, ultimately frustrated would be how I describe it. The staff needs to know that they are in a place of buisness not a hang out spot, take care of the customers in a timely fashion. I can do a food shopping for a family of 4 and have everything packed away in the house before they find a thermostat. Speaking of order one 4 days ago and still dont have it they keep telling me tomorrow and when you call you will think your at the DMV if they put you on hold. Needs new management and staff completly disgusting customer service, they will stop helping you to help someone else and you standing there like an idiot. Advanced Auto is right around the corner go there you wont be pisses off.
Excellent place to find out the check engine codes for your car. Check engine machines and most items are over priced. Majority of the items you find in there you can get better quality tools and machines at Sears which would be worth the money. The tool rental is OK. If you break it you can still bring it back and get your money back which is good.
Need more sales reps on the floor. Im clueless when it comes to cars and I walked around the store for a while looking for stuff and never once did anyone ask me of I needed help. Ended up calling my fiance to help me via FaceTime.
Had a question about my car and a woman behind the computer just stood there while I waited for help and after time a different employee came and angrily answered my simple question. Seems like they have a tough time doing what their paid for.
Very helpful customer service pleasure to go I get what you need they take away the guess work and the confusion you may have good bunch of people in that store
They were so helpful and very friendly and fast customer service...keep on the good work
Auto zone replaced my starter which had an unlimited warranty. I bought it many years ago. The exchange was fast, and no fees at all.
It was a very friendly environment inside. The reps were helpful assisted me in finding my parts with patients. Almost everything I found that I need in this store.
As a woman I was disrespected by the Manager. I went in there to buy window washing fluid. I asked one question and got a nasty response. I will take my business elsewhere. 😡
Dont buy batteries here, if this battery malfunctions im gonna get my money back one way or the other
Ppl here are so lazy . And no respectful . They seem like they dont work here . I wast waiting online for 5 mins no one come to help me . They were talking on the phone doing their nail .They act like (who is gonna help this customer.dont look at me. Avoiding eye contact with me) especially the black female over there. Lazy
THE YOUNG LADY WITH THE LIGHT EYES WAS VERY RUDE. I CAME IN AT EXACTLY 8:54PM. I UNDERSTOOD THAT THEY WERE CLOSING SOON BUT NEEDED TO ASK A QUESTION. SHE NEVER LOOKED UP AT ME SHE HAD HER HEADPHONES IN HER EARS. I HAD TO SAY EXCUSE ME CAN SOMEONE HELP ME . SHE REPLIED THERE IS NO ONE HERE AND THEY WERE CLOSING. SO I SAID OK I UNDERSTAND JUST NEED TO ASK A QUESTION ABOUT MY BATTERY. SO SHE GOT REAL NASTY AND SAID TO ME THAT SHE TOLD ME THAT THEY WERE CLOSING AND SHE WASNT GOING TO HELP ME. SO I TURNED AND BEGAN TO SPEAK TO ANOTHER YOUNG MAN AND WHILE I WAS TALKING TO HIM SHE CONTINUED YELLING AT ME. I WILL NOT DO ANYMORE BUSINESS THERE WHILE SHE IS THERE. YOU JUST LOST A CUSTOMER!
Great place for all ur car needs , employees very friendly and supportive
Horrible service. I called prior to going to the store and was left on hold for over 2 mins, I called back and no one answered. I was completely ignored in the store. I asked for help and I was told to hold on as they helped the person who walked in after me. I immediately googled the nearest auto place (advance auto parts), called them and asked if they could help me and told me to come right over. I will not be coming back to this store
Friendly staff . Good prices in parts
SloooooOwW slow service otherwise location 3 to 4 stars but slow service got this location 2. Company could make so much more money but staff is hurting business.
Had to wait in line for the longest when i was finally next to get service the employee pulled the last guy on line to the front of the lineworst work ethicI just left the place without even talking to a sales repI Would never even consider going back to this place
Everyone polite except female manager in long dread locks. Unfriendly and seemed a bit hostile. But she was smiling and laughing to her coworkers in front of me. Not the way to be!
The employees are extremely nice and always willing to help. I can come with any problem and they got it no matter how busy they are.
One of the worst Autozones I have ever been to in my life. Didnt have my oil filter and it didnt have my air filter. The cashier overcharged me and tried to convince me he didnt, and he refused to bag what o bought. Absolutely terrible, avoid!
Three employees assisted me with my needs, I wonderew if the place motivates them to work there, first impression they paid partial attention to me. Theres an improvement opportunity at the place.
Returned altanator core had to wait while other peopleBehind me were being helped then the same cashier walks over to help me I dont get why I had to wait again.
Its an Auto zone like any other. The staff is friendly and they do stock a good amount of items even some no so normally stocked one, which is nice in a pinch.
Its a clean but neglected store. Bad service, staff untrained and not motivated to help customers, lines at the cashier are not long but still very slow. 8 out of 10 times, not a pleasant experience
The staff here are always willig to help. Whenever they dont have a part in stock they will give you the option to order it and get it the next day.
They need to upgrade their system,i ordered same part 3 different times and all 3 times it was the wrong part. Cant blame the workers,they really tried to help. They need to upgrade
They open very early in the morning and are there to assist you in all of your car needs. They have special software to identify the specific parts for your car and its great because it works accurately
Good experience at this location however I feel the prices for items are over marked but it is what it is. Customer service is pretty good as well.
Staff here are wonderful.... The only thing is that when you call the district manager to let them know how wonderful the staff are She doesnt care. In that not okay.
The worst , that peopple working there , they dont know nothing about parts, they sucks ,
Worst Autozone in queens people its always doing something but no body in counter to help you, always takes forever to get what you need, if they can fix that this could be the best parts store in town , but no body cares. So sad!
I have come here several times and have yet to have a problem here. However if you come at a busy time you will have to wait. They always had what I needed and if not will help you find it.
Horrible customer service by Kevin H. Which is the Customer Satisfaction staff, he made me feel unwanted while dreaming at me, then when allowed him the time to make up for he behavior he said he was going to cop the cops on me, I said go ahead you the one screaming, I will just go to Advance Auto next time, its a better place
Everyone very helpful and fully stocked.
Open late hours.
AutoZone great store however this location has basically no staff and no service or should I say understaffed therefore no service its managed very poorly
Tee saved my vehicle, Love you girl..Shes the best. Go check her out at autozone on burnside ave, rockaway turnpike.
There are certain employees that have good automotive experience which really helps in time of need...but others need to find another type of work...
The manager in this place speaks very badly to the people and more than 2 times I have felt discriminated against. there is racism
Very helpful. Store wasnt that busy which is great.i was in and out in 5 min and the staff was extremely helpful.
Very good i never really have problems they always try and work with you to get what you need
Great staff. very nice staff. ask for mañager if other staff isnt sure about something. be kind and patient
Awesomely nice sort of quiet but yes it a good place to shop your auto needs
Never did any major work to any vehicle. I bought brake pads rotors and calipers. Had all I needed to get the job done. They have EVERYTHING you need.
Nice place, but it usually takes way too long to get the parts you need
They staff here is always nice and very knowledgeable. They almost always have what you need in stock
I didnt feel the love of work here. Just employees waiting for there work time to end. Alot of waiting around .
Very nice guys take care of you when you need help
I arrived before 10:00 p.m. before closing time and door was already locked
I went to the location on 11-19-19 in the evening and heard inappropriate music being played. Lots of cursing and inappropriate lyrics. Not professional at all. Very uncomfortable.
Good customer service.But long line.
Had to bring a part back no problems
Dont buy duralast parts unless you are purchasing brake pads...or a battery ...thermostats go in about a week or two ....alternators always have some issue ....
Great place to stock up on supplies for your car. Convenient place to get wiper blades installed.
Great service, knowledgable service, beyond the call Service! Satisfied on each and every visit!
Good prices
Good always clean and they usually have good sales. Yes they do have a restrooms yes it is clean.👍👏
They gave me a price break on a part. Good staff there today.
Great location and open late - I tend to order online and pick up after work
Great Store they need more front desk help
First time went to this location evrything is organized found what I want in no time well stock shelfs..
Great experience! The managers know their products. Approved
Awesome staff..Dave is super helpful..made my visit headache free and a success ..
Lines are usually a long wait time, they should invest in self checkout for those who dont need help.
Great selection. Great customer service.
Very bad customer service. The lady with dreads was very rude and unprofessional!She should be in the back stocking shelves and not any way near customers!
They are terrible to attend to, I do not recommend them 👎🏻
Excellent services
My experience from each visit was always positive, fast and complete
Excellent customer service. Ill be buying all my automotive needs there.
The guy was so nice. Explained everything about the code to me and gave me a print out.:)
Awesome 👍 customer service. And very informed about repairs needed.
Customer service needs work. Very understaffed
Employees were so nice. And very helpful
Will give it 5 stars but prices are on the high side.
Good people good prices
Called just to see if they have a fuse, placed on hold everytime I call. Someone finally answers then hangs up...
This AutoZone is not the place to be at. please fill out the application on the table bcuz they are desperately seeking help.
They didn’t had the parts what I was looking for
Never again 2 employees outside and only 1 inside at least 7 people online and hes looking up partys 3 people walked not including myself
The clerk in the store was of no help. I had to be pulling information out of him like a dentist extracting a tooth.
Very nice people but together the parts that you order
Large. Has what you need. Clean. Friendly. Very helpful. Highly recommend
Very helpful. Great customer service experience
Great service and Jason always helps if he is in and is very informative
They are very helpful & friendly
I went to have my check engine light checked and the woman told me No!This is the only AutoZone out of the many I have visited that does not check engine lights.
Young lady was not enthusiastic about helping, but i believe she was tired after many hours
Apps for a couple things and give me the room hose
Well organized store and had a helpful person assist me. Plenty of parking
Better store to purchase auto parts with unlimited warranty.
Very helpful people in their customer service good
Employs always doing something else but never at registers.. 👎👎
The sale associate name T was of EXCELLENCE service thx u T
If you like sitting around and wait for help its the perfect AutoZone for you to go to
The staff could be a little more enthusiastic with their customer service.
The autozone in Levittown is great there open 24 hours 7 days a week.
Need to be more concrete in their parts statements...mine was incorrect and went somewhere else where insight was more knowledgeable.
Decent store. Friendly fast staff and they are pretty knowledgable.
Good workers and a decent selection of parts tools and other things
I really like going there. Good people there help you.
Great service and the staff have great product knowledge
Very clean and organized store. Friendly staff
Long wait but friendly and helpful staff.
They got everything for all vehicles. Workers in there are good
They have good prices and everything in stock that I am looking for.
I love Auto zone the people in the store very helpful to me
Helpful and great service. Will always return.
The staff looks at you and just ignores you I usually go to the Baldwin store which is 5 miles further from my house but its worth it for the better service
Guy working behind desk was rude and lazy!
Customer service here sucks, Some of the works do not know how to speak to people .
Manager doesnt know how to process a return correctly
Very nice Place. Employee are very helpful.
The line took so much time and I only bought 1 item
Cashiers suckThey see u standing waiting to check out and they dont care.
Very helpul staff. Although they cant do the job for u they are willing to help guide u..
Very good, wheelchair accessibility.
Asked for helped with a question outside with my car and the staff couldnt help me because there was only 2 staff.
They was really helpful in anything I needed help on
Awesome customer service with very knowledgeable employees
Appreciate how helpful the staff was, that alone goes a long way
Abundance of parts, staff is fairly knowledgeable but always willing to help
Very helpful & informative even at closing time@
Didnt like the cashiers attitude change when my husband and I was next in line....
Good parking, Im in and out quick, good service.
Love this place.they employee are very helpful.
Manager seemed to have a bad attitude.
The people are so bad they cant help me because just they dont want to do his job
Rude peoples worst salesmen very very bad experience
Great staff!!! Very helpful people
Great customer service across the board
Very helpful and knowledgeable staff.
Not so good they never have anything you need
The worker was very helpful,and knowable.
The prices are great and the staffs are amazing
They carry a large inventory and most of the time have what your looking for .
Staff is usually helpful.
Your way too ghetto.professionalism is the key.this is a business
Very helpful and and great service.
Best batteries for any truck, car and RV
Okay not that stocked and poor management of parts knowledge
Not a great place for auto parts. But OK
Too long to wait to pay for your items. Ugh .
Very helpful for customers
Terrible manager with an attitude.
People were very helpful
Great service.In and it in 10 minutes
They had the headlight I needed in stock!!
Service very slow
Total reviews rating 3.9
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-07-09I went to autozone to try to get a new battery for my car. The staff member Kevin was amazing, he helped figure out what the actual problem was, he was polite, honest, and overall I was very pleased his customer service. Definitely would want to come back to this specific location just for the positive experience I had.
Review №2
2022-06-02Excellent service. Management and employees went above and beyond for me in a clutch situation. Assisted in every aspect to resolve my dilemma. Highly recommended!!
Review №3
2022-05-19Skye, one of the autozone workers is so dope. I was tired and couldnt get my wheel off she.. yes! She came outside with me and we was able to get the wheel off. She helped me get the parts I needed and was very supportive, helpful and understanding. Ive been going to this auto zone for years and honestly I am grateful she was there today along with her great associates. Thank you so much skye.( sorry if I spelled your name wrong) lol.
Review №4
2021-05-12The worst experience ever. First they have a sign over air fresheners that says 2 for 5 selected choices, over all the choices. Then I get to the register for the employee to tell me, no thats not whats on sale, and pulls out a small box from behind the counter, as if Im supposed to know its not whats advertised on the wall but behind the counter ones. Finally I asked to speak with a manager, and he called over a Kevin, whos attitude is the worst as well, and he tells me, if you read the sign, its selected one and thats why I brought over the box because its the only ones in the box none if which are flavors a consumer would want. But what is even more infuriating is the tone he spoke to me as if I cant read and I was a bother to him and the store. Ill never shop there or tell anyone about shopping there, the member service is horrible and employees dont care. Bad bad horrible member service .....
Review №5
2022-02-24First let me thank everyone at this store because the customer service there is amazing from the min you walk into the min you walk out someone is helping you and is there if you have any questions... kevin the manager is outstanding help me put my windshield wipers on and also took the time to show me how to do it for next time... Autozone plz plz keep that man he is great at what he do... 10 out of 10 for me 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Review №6
2022-03-15This store and staff never disappoints. If you want to come to a store that provides exceptional service with associates who are experts on products . Don’t Take my word for it and come to this location to see for yourself !!!!!
Review №7
2022-05-12This store is amazing everytime I come there is a young lady I think shes a manger either way she always goes out her way to make sure Im taken care of she needs a raise
Review №8
2022-05-12So I came to this location and its way better than advance I get all the help and they are friendly
Review №9
2022-03-14I needed brake lights for my car and went into autozone In Lawrence I asked a sales person for help once they started asking me questions about the car I had no idea he asked me to take a picture of the vin number he looked up what bulb I needed and got everything for me he was very friendly and patient with me
Review №10
2021-12-28I was pleasantly surprised by the customer service at this autozone. I was equally surprised by the customer service I received from the young African American male with glasses. I don’t remember his name but he was stellar.