AutoZone Auto Parts in Queens Village
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Queens Village, Queens County, New York, US
Site: https://www.autozone.com/locatio...
- Monday:7:30AM–8PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
If I could give this place and its staffs zero rating I will. Went for a battery testing ,probably a new battery buyer , 3 people behind the counter were dealing with one customer with his credit card issue. Feel like they dont respect a customers concern or time. I was made to wait for 15 plus mins where no other customers where around and these 3 staffs were soo keen on resolving one person where one couldve easily helped the ones in need of help.
Good store gladly gotten the right battery for my car.
I need it mobile one 0w20 motor oil and front brakes for my CRV they had everything
It was just ok.they spend a lots of money for advertising if you nee anything to be checked in your car they will do it for free,but the actual reality they give you the tools so you have to do it yourself, not good
Sean is the best! I can ALWAYS count on him for thorough & accurate service. Thanks Sean...
I visited this store by luck. I shopped for wiper blades at another location and the blades they gave me were not a good fit for my car, they were very flimsy and when I turned on my wipers they flopped around and slammed against my windshield. As I was on my way to my destination, I noticed this store so I decided to stop in and see if someone could help rectify the problem. The store was very well kept and things were organized. There was a long line of people but despite there being only 2 associates, the line moved at a smooth pace. There was a young lady, Mercedes, who took very good care of me. Even though it was raining (and her hair looked great) she still came out to my car to take a look at the blades. After everything was all said and done, she took off the ones I had, made the exchange and installed the new ones. Excellent customer service. I would definitely visit this location again.
Very great service and the staff is friendly.
Claiming for a cleaning fluid that I had been billed without buying it on my last visit. Sean and Bibi never looked for the solution and they did look for the problem. Technically it is a robbery when first, they invoice you for something that you never bought and second as a regular customer and having paid with a card they could look for the receipt ... Conclusion: it is a shame
Customer service here is always the best! On my latest visit, I was lucky enough to be helped by one of the managers, Natasha. Shes super friendly and knowledgeable on what they sell. Every time I visit, the staff is more than willing to help answer my questions. The cashiers do a good job at keeping the line moving, so the wait time is minimal. They are more than willing to do all the freebies Auto Zone has to offer.. From battery testing to code reading and I even see them helping swap out wipers for customers as a courtesy. Parking is always available and the location is very convenient, right on Hillside Avenue. Its not my local Auto Zone, but the customer service here is great enough for me to drive the extra mile!
Very disappointed its supposed to open at 7:30 am and it wasnt with this weather and all this is horrible
Good place to shop for car parts
Always a long wait for assistance or just to pay. It takes 2 people to take care of 1 customer? Thats a common thing here. Ridiculous!
As advertised i got my battery checked for free, thats the whole experience. I guess it was good overall.
Their computer system is horrible and while for the most part the workers are helpful, some arent very knowledgeable /arent good at using the computer system they have. Word to the wise, take a picture of your receipts that you get from here if you do buy from here. It will save you time and money in the long run.
Not that busy store. Always 2 cashiers working. If tgey dont have parts you can order and get it 2 days later.
I needed a new battery so I went to buy one. The plan was to take it over to my mechanic to have it installed but after buying it and coming back out to my car the car wouldnt start. When the employees here noticed what was going on with me one of them came out and installed my battery without me even asking while the other took care of the customers inside. Needless to say I was beyond grateful. Thank You. Talk about team work.
Fast, and easy with great service. Its the best autozone you should go to if youre in queens or long Island. I was in and out with exactly what at needed at the best prices possible. I will never go to another autozone for as long as I live in Queens.
If you’re not sure what to buy, don’t waste your time to search by yourself in the store. Just walk to the sales representative and give them yours automobile information and they will find the solution right away from their computer. Customer service is informative and helpful. One thing like to complain is that, when a part is out of stock, the solution heard is to go to other business stores or car dealers. How come you don’t have back order service? Another is that the bathroom for customer is disgusting.
Reasonably priced. Very pleasant employees. Installed my wipers for free. Much appreciated. Theyll get my business again!
I have had bad experiences with some employees being rude but that was a few years ago. Last time I went was great. There is one employee, I dont remember his name but he was really kind and informative. If you happen to meet him you will know. They have great sales most of the time on oil change combo kits (oil & filter). Nice place with a good size parking lot.
Mohindra was excellent today. He however placed me on hold forever when I called to check a battery warranty. I had to pay them a visit. They were very polite and good to deal with my battery warranty for a customers car.
Justin., finally person with knowledge about cars in a car shop, give him a raise
Delivered an engine there today. Staff is friendly. Great service. That girl was smoking hot.
Good auto parts store
Very bad customer service very bad experience zero star very bad staff
Staff couldn’t be less helpful. I guess I am bothering them purchasing items from them. At least that’s how they act. Purchased 11 quarts of oil, 2 oil filters, and a filter wrench. Guy mumbling when I got to counter, but I know the drill. He scans everything all angry or depressed, I insert my credit card, sign, etc... then he asks me if I want a bag. REALLY? Do you supply sherpas to help me take it to my car? No?, YES I NEED BAGS. How does management not send a relative in store to make a purchase and report back to them. Probably cause the owner is a lazy sack also, or a gigantic corporation that cares even less than their employees.
Just got a car battery. For my truck .
Overwhelmed by the attentivenes, resourcefulness of the attendant i encountered. He went above and beyond in order to satisfy my request even though it was closing timea. He went to the back of the store inorder to find for me the coolant for my car. I highly recommend this very store being eminently edified by their courteous , affable treatment and resourceful disposition.
Very bad no one knows nothing
Please dont buy car batteries from them. They sell defective batteries. They refused to take it back only exchange if you have warranty . Terrible female attendant. Wont buy anything from them again.
The place is big, so they have a lot of stock. The person that I talked to was rude tho(I think hes the manager?). Also, I asked him some questions and he would answer in as little as one word. He wasnt very helpful, so I just left the place. Even though that manager soured my experience, this place has lots of parts. So if you already know what youre buying and dont have to ask for additional questions, this place would be great for ye.
Everyone in there is friendly and professional and if they dont have the answer for your question they just dont brush you off they will find the answer somehow and help you
Variety of items for your car sold here.
Visited twice in as many weeks. Once for a replacement car battery and most recently for a 4 way lug wrench. My need was immediate and they had the items in stock. Store was clean and I was helped right away.
Had what I needed. Selection was a bit low, though.
Sales person found what we were looking for
As a clueless girl with a car with no cool air in the AC, they helped me efficiently with the AC air pump thing. Didnt have to waste $$$ going to a mechanic to get it fixed. Helpful and efficient people. Great service!
I needed a battery and the workers were very nice and helpful. It was cold and windy outside I felt bad but he got the job done.
Its always good when I go there. Employees are always nice and helpful.
Didnt start out well Got a bored kid at first. He couldnt help me. He asked another guy who was ACES. Found the parts I ordered, Scanned my truck, and helped me order more parts I needed.
Most part are out of stock
Very helpful staff for my first time there. The store is small though.
Tried to get a diagnostic for my check engine light at Auto Zone and their diagnostic assessor isnt working. You only have one? Really??? The worker says were ordering another one...and how long does that take? And tells me to go to another one. Smh. Thanks.
There really isnt much to say, the people are helpful, very knowledgeable about what tools you may need or parts for your car. Im in and out of here within 2-10 mins tops.
Ripoff! I was in a hurry to replace wipers on my Tundra for the first time and the parts totaled $75. I felt embarrassed to ask why so high but was saved as they could not install them after 50 minutes so I took my money back. Drove down the street to Clearview auto parts and brought perfectly easy installments for $14.
Thank you for reaching out to me Auto Zone!I want to first distinguish, that although I visited your location, it was not to patronize your business, but to use your restroom, hence the initial 3 star rating, showing it was just OkayI will say, that I was pleased by how orderly the store was, not to mention my appreciation for allowing me to use your rest room, when so many others in the vicinity prohibit such requests.I initially wanted to rate you at 4 stars, but wanted to be fair/ truthful in my review, why I opted for 3 stars {Being that I only used your restroom}...Youre response not only showed me, that without the back story, people wouldnt understand why I felt the 3 stars was warranted, but also showed me that just like I saw in the store that day, this location is about their customers, & I look forward to actually patronizing your service(s) if needed one day.
Good customer service especially hillside avenue location
Informative; did u know that your brake pads have a lifetime guarantee depending on which ones u purchase & the employees will share this info, u just need to have your info in the computer, so they can pick up your purchase hx. .
Its well stocked. We went there looking for windshield wipers but didnt get any that day because the price was a little high
The people there are helpful, however since the new gym opened up in the same lot, parking has been very limited. There are about 5-7 designated spots for Autozone and the bank next door.
Well stocked store and very cooperative employees.
Very convenient for parts and accessories for any car or SUV. They always have great oil deals and wash and wax items.
Three out of three closer had what I needed. Painfully slow service although this one is much better.
Terrible service store closes before actual closing time. Management should have an investigation. Lost a life long customer.
Lazy folks, not willing to help instead ,selling their own promotions.I personally would recommend going to 16020 Union Tpke, Queens, NY 11366 ,this location, and ASK FOR BIBI , SHE IS BEYOND AWESOME AND DONT JUST TAKE MY WORD FOR IT , USE UR OWN EXPERIENCE BY VISITING. SHE IS HELPFUL.
Found what I was looking for but when I got to the cash register the guy told me that I couldnt add to my rewards because it was like a $4 purchase I go to AutoZone all the time in Long Island and this is the first that Im hearing that youre not able to use your rewards card to get points unless you spend $20 to get a point
Guy at the counter was going to the shelf to help me find something. When I turned around he is ringing up someone else. Terrible service
Had what I needed , honored the warranty on my battery , awesome !
Managers here are very friendly and easy to speak with. Easy returns and good assistance.
Friendly and knowledgeable employees.Helped me with my car battery purchase.Will definitely go back.
The wait was long only to find out the part is out of stock even though its listed as in stock at the store.
Terrible customer service called ask for a car part they didn’t even know what it was and they had it on their website. I get to the store they close at 7:30pm and it was only 7:15 they didn’t let me in. They said it was closed unbelievable.
What a dump. Several staffers meandering around behind the counter, no one on the floor. Non staffers hanging out behind counter. Parking lot is a mess, no one cares, neither do i. Will find another place.
How can the really have no wiper fluid and very little scented trees
Well stocked store. Did some car battery returns. Youll get store credit for each battery you recycle
Always helpful at times and loan a tool best thing but sometimes need to buy the tool because of people stealing the tools but no complaints really.
I made a purchase online for pickup in store. I received an email stating that the item I purchased was ready for pickup. When I took the time to go to the store to pick up the item, the item was no longer available for pickup. My credit card was already charged, but the item was not there.
I needed a battery for my Ford F-150 they had it in stock I was pleased
Thanks for the help Fahim and Zane great customer service.Any questions ask them for help
Theyre seem to be quite helpful and professional, i have no problem coming back to this place again..
New maanger who helped That helped me. Deserve the position. Theres always been on point and very helpful. Always goes the extra mile
Their workers are nice, especially the filipina lady who helped us.
Not knowledgeable or helpful. Short of staff. Filthy near and around store. Very poor quality parts and tools. No good enough sales.
Always short staffed. Never enough help. Smh. I maybas well orderboff Amazon
Everything I need to winterize my car.
Friendly, helpful staff. Great inventory.
They looked over my car, told me what the problem was. And decent customer service, not great though.
When ordering parts most likely you get wrong parts.Their corporate office is a failer as well.
The best service to dad a guy was so nice and helped me do every thing you should come here u wish I new his name
They always seem to have what I need and also Nelson and a few other gentlemen of theyre always knowledgeable of what you need and what you need to look for five star definitely
Very friendly employee and good service. Went there couple of times , always meet my satisfaction.
Brake Pads its life time warranty. U give them ur phone number n u get the pads.
They have everything, and staff are great. Even if you dont know what you need exactly, you can find out and get it here.
Dont call here if you need to pop in for an emergency run when the store is almost closing.
Friendly staff airways helpful.. Few times parking became hectic because of cheap gym next door ..
Been going there for a while never had an issue. Always find what Im looking for
Friendly staff and great service.
Staff very polite and helpful.
I purchased my headlight and the associate was so kind enough to install it for me.
Didnt have the brakes I needed in stock. Customer service was good however.
Very slow customer service.
Friendly environment they will help you with whatever you need thats car related.
Amir K. is great. He goes above and beyond to help customers and is very knowledgeable.
Very knowledgeable n quick.
Went in to have a check engine light code read. They checked it and got me the parts I needed .in and out in less than 10 minutes.
Pick up some parts from here
They used to be bad service but now the manager Rick is there everything is smooth and nice
These guys were very helpful, I will definitely go back to them
Staff were really friendly and helpful.
The young man who changed my battery was the kindest and most knowledgeable rep! Thanks for all the help with my car
Many items are out of stock. Employees are not very knowledgeable about the products. Will only shop there if items needed are on sale
Store clerk always willing to help you, to find a solution for your mechanical issue.
Very nice employees with the interest to help, recommended place when you have auto questions
Had a good experience and also sales associate help me change the light bulb.
They dont treat custmor well. they know nothing idk who hire them..
I always get my parts from them warranty on parts for your attomobel is good
Place is reachable, convenient spacious parking lot, sales person very accomodating. I will always be a customer.
Its Pandemic time but thats no need for rudeness! Service person not computer savy.
Always in stock, no matter of the vehicleFordJeepHondaMercedesDodgeAlways has all my parts for these vehiclesBest OZ
Friendly, helpful, professional staff. Quick services.
Very good staff and performance is good also
Nice staff and got things that you need.
Helpful! Had tool to Check car.
Under staff. No lines but still minimum check out time is about 10 to 15 minutes.
🤗🤗🤗💘🤗
Research what u need before going in its much easier and better CS service.
Very friendly and professional
Staff knows what they are doing. Very nice & helpful.
Nice employees. Very helpful
No other place like Autozone
It’s autozone, car parts and lots of accessories. Useful for lots of stuff, in the automotive industry.
Friendly staff.
I was surprised they didnt have some name brands but there was still a good selection
Great place to shop: good people great service
Great customer service.
Just your normal auto parts store.
Takes way too long to get anything from this place. Service sucks.
Helpful staff
Quick and freindly staff. Big parking lot.
The worst,wouldnt warranty a battery after 6 months.
MANAGER SHASAH IS PEOPLE PERSON WITH ALL CUSTOMERS PATIENTLY.
Good selection and very helpful staff.
Great service with a smile just a bit slow
Good service
If your in a rush and need auto parts or assories. AutoZone is the place.
I like there prices
Close an hour early and have 5min closing time. They cant even open the day to just buy on product.
Friendly guys. They check your engine lights and tell you exactly what your car needs
Great staff very helpful thanks
Great customer support, very helpful
Lady took care of me and seems knowledgeable
Good people good stuff 👍
Awesome
Nice 👍🏿 collection
Little to no urgency to move the line at the cashier
Its my new go to store
Good place to buy car parts and accessories
Nice people & very attentive
Very nice and professional people!
Staff can help you install your battery
Very helpful and friendly staff..
Worst of the worst ever i give 1 star beacuse is no lower rate
This place has everything! The only problem is the customer service..
Best place for cars and excellent service!!!!
Very friendly service and professional
Its ok. Avg place
Everything is higher in price by 30 to 40% than Walmart
Good place to get auto parts
Good
95 percent of the time they have what i need👍
Natasha sing was very helpful.
Very clean and friendly atmosphere
Excellent place for parts.
You can dispose used oil here.
Did not have item.
Do not like auto zone cheep parts
Very helpful staff..
Mainly morons..but it usually works out..
Very helpful staff
Nice good service 👌
Nice people, nice parts👍
Good
Very helpful staf.
Not agree at variety of choices.
Always find something good
Good place for auto parts
Nice helpful staff.
Great service from staff
Get any part u need
Super helpful people
Slow service
Service nice and knowledgeable
Sweet. 🤗
Customer service was 💯💯💯💯
Friendly Staff!
In and out and back and out solid.
Always a pleasure
Solid service
Good service
Total reviews rating 4
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-03-03Parking available in front of the store. Good production selection. Very friendly stuffs.
Review №2
2022-02-21They told me on the phone to come for battery exchange - claimed they could swap the battery. came for the battery as discussed. they wouldn’t swap it- staff poorly trained/educated, unable to change battery. they advertise that they check batteries and exchange them. but they do not. inconvenience when you need to jumpstart the car again with the dead battery to go somewhere more capable
Review №3
2022-04-09I ordered Wipers online and went to this store to return. Since it was on my online order I was not able to return it they were having some system error for online orders returns. Store manager Kevin, he called online to get some transaction number to process my return, he really helped me and returned my wipers. Good service by Kevin, store manager
Review №4
2022-06-17Couldn’t ask for a better staff, very friendly and at home and always willing to help. Best AutoZone to stop into. And the managers Natasha and Ricky are so friendly, and always help me find what I need.
Review №5
2022-01-25Friendly staff assisted me with getting a car diagnostics test. They provided me the gadget a d instructed me what to do and I did, returned it and they plugged the gadget into their computer and was able to read the diagnostic test. They printed out the report within minutes detailing results. Now I know what work my car needs. This place has a ton of goodies for your automobile, parts to accessories, seat covers, cleaners, air fresheners, brakes, window washer fluid, etc. Free parking in lot.
Review №6
2021-08-23Came in today to get a brand new battery. They installed it no problem. Quick and efficient. Johnathon installed it and he was very knowledgeable and professional. Give this guy a raise! Drove all the way from forest hills to get it done here. Best autozone in Queens!
Review №7
2022-02-18Had the parts I need to fix my friends wiper blades on the car. Friendly service helped me find the correct sizes. Great selection and prices.
Review №8
2022-06-16Rick, Natasha, and Justin were so friendly and helpful with all my questions and really helped me with my car.
Review №9
2022-06-24Amazing customer service! Employees are very friendly!
Review №10
2022-03-19They had exactly what I need to get the job done. Great place to get the right tool for the right job.