Kerbside pickup
Yes
AutoZone Auto Parts in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 718-447-3795
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:7:30AM–10PM
AutoZone Auto Parts in other cities:
Comments (199)
Great store if they dont have the part they will get it for you , if they cant get it than its a dealer part. Staff is very helpful , I purchased headlights and they actually installed the bulbs free! Gave the guy a tip , I mean anyplace would charge you at least $20 to install them.
They provided the service I requested. The salespersons were professionals and friendly. However, I wished they were more helpful in explaining their checkout/line system. I did not and still dont understand their line system. I waited 15 mins or more to make a return, when someone entered the store, pickup their item and walked up to the cashier and received service without getting in line. It appears I was the only person in line that cared or didnt understand what was happening. When I voiced my opinion, the sale person told me it was not my turn and I had to go to a particular cash register...but no one was at that location. It still baffles me.
So thankful I had a professional here look out for me and test my car before installing a new battery. Right in the parking lot! The whole process took less than 30 minutes 👍
Very bad customer service. The person I was dealing with seemed upset that he had to return the mirror i just purchased. He asked me for my number then said I yelled because he didnt hear me the first time.He also seemed upset when he took a personal call while dealing with a customer. He refused to give me his name. I have been in customer service for over 30 yrs and this is the worst. #1 you dont argue or threatened customers. #2 I will never ever going to a auto zone again and that included my company.He should not be dealing with customers.
This location always provides great customer service. I called Hylan location to see if they would change headlight bulb at 6 pm because I didn’t want to get a fine and they said No because the cutoff time was 5:30 pm . I called Bay St. And right away their response was not a problem, come right over. I was in and out in 10 minutes with a new bulb. I greatly appreciate it.
Had a low tire guy came out with compressor and got me on the way its service like this that gets customer loyalty, bought can of fix it seal it was damaged and they replaced it no hassle. These guys love to help no matter what.
I was served fine, but a gentleman came in to have a problem solved and I was somewhat online and partially not, he went to to counter and the man belittled him for cutting me. I felt bad even though I was next because I was in the process of looking at other items as well. That man went on and on like tht man was trying to rob the place
This place is clean, organized... But the staff is very arrogant, the parts are seriously over priced. $$$.. Only in emergency will I ever shop here again...
Came because I had a problem with my battery. Javier was wonderful. He checked my battery and discovered it needed replacement. Javier changed the battery and even tried to get me a coupon for a discount. Eventhough the discount was not possible he went above and beyond his job and made it a great experience
Its decent theyll help you out if you are a person that has no clue about cars. Theyll check your battery and lend you tools for free. Also a quick diagnosis of what might be wrong with your car.
There is a white bold employee that treats really bad to the customers, ive been here a couple times and he is always in a bad mood or not willing to help. If he doesnt like his job I shouldnt pay for that. Customer satisfaction should be the goal to not lose customers.
The most rudest employees Ive ever met, Ask a simple yes or no question to a male employees and got a quick no before even getting through the question. Then the female behind the counter told me because I was getting a free service that I had to wait until no one was in the store which is understandable but the fact that she was extremely rude in doing so will make it so that I will never return to that auto zone again. I strongly suggest anyone in the Bay street area to go to hylan boulevard or go somewhere else or do-it-yourself because this place is for the birds...
They lied and tricked me into buying a product that I had never bought before. I purchased break pads, and after looking up my account they told me that I if i purchased the gold break pads i would be able to bring in the old gold break pads that i had in my car... i came in the next day requesting my refund, and they told me that they made a mistake on their end when they looked at my account and i would not be able to get a refund. this isnt the first time they make these mistakes.
Stay away. These guys, usually two on duty do not care wether you buy r to and wont help you unless you push them. Unless you are assertive and may be a bit nsty you wont find it here unless you can help your self to it.l went back on Feb 26. Wanted to see how things were. I need them because they are close to me. I went to get a headlight for my car, the one from Amazon was the wrong commendation from their computer. So I went there with the bad head light. He told where it was and the number to look for. He didnt come over because he was handling the register with a lady sitting behind a monitor. Whatever she was doing she did not want to be disturbed. But the gentlemen at the register who told me where you find it made sure I picked the tight number. I just needed the bulb not the casing but the one he suggested was $28.95 a lot more with the casing. I decided to take everything. He was insured aether they had only the bulb. I figured a new one wont hurt. I appreciated the attention and being sent to the right product. My car us got two eyes now.👀A good experience 1-10...a 7.
Their customer service is very great. I love visiting their all the time for oil change on my vehicles.
My automotive technician was polite, prompt, knowledgeable and not overly aggressive to sell me the most expensive part but something that was of sound quality and comparable. He also acknowledged the discount extended to a city employee. (But it is at the discretion of the manager on duty, which is understandable.)
The salesman was just too pushy for my liking. The store was clean and well stocked. Better customer service would be helpful.
Great customer service! They tested out my battery and replaced it. Very straight forward, was in and out in a reasonable amount of time.
Anytime I need anything here these boys always have my back. They remember faces well and will check in on how your repair went the next time they recognize you in store. I have been going to this location for years and will continue to be a loyal patron of this location. Thanks guys. Im sure Ill be in soon with another SAAB story or Range Rover melt down!!! Always something.
Terrible expirience the counter person Luis or louie was rude and unwilling to help, I had to press him to.get help. I kept my composure because I was with my father but his customer service skills left a lot to be desired.
I needed to get some new windshield wipers I can usually find what I need in here also the one I go to are very helpful. Some things I buy in here depending on what it is they put it on my car for me. I appreciate them for that!
I work a hundred yards away from the store but hesitate to go in it because every time I go in that store there are about three or four workers and even when I am the only customers I still stand there by the counter for three to five minutes before anyone even acknowledges your existence in the store. Horrible. One day I was in that store and the salesman was in the middle of helping me when all of a sudden his friend pulled up outside with a car and he told me I would have to wait he has to help out his friend. So I just walked out of the store.
T stars for the the Sri Lankan sales girl at the counter. She is really helpful and nice.
I went into the store on Bay st at 9am today, my front plate was about to fall off. I got the screws but the attendant wouldnt help at all in putting it on even with the store empty and me being a elderly woman. But the man on line in front of me he offered to help, I just thought it was wrong
Very helpful in ny and Virginia. Got my cabin filter and battery replacement here. Self install.
Not only will they have it.. always great customer service.
Great service brought some wipers for the car and asked how much to install the gentleman said nothing and went and installed the pair of wipers . big props to that location. Thanks guy
The guys are helpful for the most part.. The women on the other hand at THIS particular store have very bad attitudes. They treat u like youre stealing & never answer any of your questions without giving u a problem. Sometimes I drive all the way to Hylan Blvd or Veterans Rd Autozones just to get treated with a lil respect while purchasing items for my cars. If I wasnt a customer for over 20 yrs in many states I wouldnt ever shop at your establishment ever again but I know this is rare because your other stores have people with great attitudes
Awesome Place for all your vehicle needs. And not to mention the staff was very courteous. Assistant Manager David Perez is one of the most knowledgeable person that works at this place. I honestly recommend this place.
AutoZone is great. Theyre very helpful and courteous with every customer. Ive been a customer with AutoZone at least 20 years, in 2 different states. Theyre my 1st choice for anything automotive.Thanks AutoZone!
Absoultly the worst AutoZone ever they stress you to come in an pay for the part before they order it , even after the fact the truck does not arrive as advertised god knows when I will get my car back toghert because AutoZone fails to keep a decent stock of common gaskets for common cars on NYC streets really a joke
Customer service is fantastic
Be careful because they will give you the wrong items no matter how specific you are and make it seem like they are doing you a favor. DO NOT TRUST THEM!!!!!!!!!!
Customer service here is terrible. Employees were talking amongst themselves as I Waited at the cashier to pay for a few items and no one came over nor asked to help. I asked a younglady if anyone could charge me and she mumbled and walked away. 5 workers and 3 customers including me in the store ? Unbelievable...they get paid wether I shop there or not. Thats part of the problem...never again
Bad service that day had to come back two times. snotty worker miscommunication failure to contact me on a auto part. Got the part 2days later...
Helpful staff, has parking.
Great auto parts store ,but staff wasnt very helpful.
They are the best, I didnt even have to ask for assistance, they asked me. Awesome. They found exactly what I needed.
The girl behind the counter was very helpful and pleasant to deal with . I will use this auto zone again thank you sorry i did not get her name
Workers are very friendly! Maybe its the time I went but I got assistance getting 2 products,was rang up and out in about 5 mins.
Nice guys took care of me right away and very helpful
Bad experience never again
When I first walked into the store the two employees were talking to each other then after about 5 minutes they asked me if I needed help after I didnt find what I needed!
Typical autozone...you know,you go in and wait to be helped and wait and wait...then when theyre helping you theyll pause to talk to each other...then the 5 to 10 minutes you should have been there now 15 to 20 minutes later your done... yay...
Great experience. Excellent customer service and even gets a great help. Very satisfied.
Very bad costumers service, one person working, others walking around! line getting longer, so l left....
Bunch of clowns working here. Dude up front took forever to sell 2 items. Walked out of bathroom and saw a spray I needed, but was chased out for no damn reason by some moron employee. Its pathetic.
The best around, the workers take their time and help you and will even go out to your car to make sure its the part you need
Nice store. Good inventory. Sometimes you have a long wait just to pay for something.
Very helpful service everone has bask knowledge of parts and cars I will definitely be returning in the near future
The best customer service representatives ever the reason I shop here for all my auto needs
Customer service was good
Great friendly staff helped me change my rear lights
Did not show any effort in trying to help me with my windshield wipers
Been going to this place for years
Is not to pad I go there all the time I think they need to have more workers because sometimes they busy and you have to wait for them until they finish what the customers Because is not enough workers in their
Great service and the guys working here are superb and helpful
Great staff helped me save money and were very cool
Always go above an beyond to be of assistance to the customer. And also very knowledgeable.
AutoZone is very helpful to peopleAnd help me well so go
An attitude, like you came because of them. They totally need a training on how to speak to customer and how to treat them. Disgusting
Incredibly helpful and well mannered. Definitely returning here for parts again.
Good AutoZone store reasonable prices they always got what you need
It’s an ok over priced auto parts storeMuch better on da island
Has exactly what I need every time I go. Good customer service.
Great place to get auto partsAlso great they have free check engine.Light service
Service is very slow most of the staff is in the back rather then having 2 people attending a register at all times
Very knowledgeable and helpful employee, I was in and out with the right things I needed.
Great for parts but busy store on the weekends not enough workers for a store that gets busy on weekends
Staff were very helpful and friendly. Will go here again.
The manager helped me big time! Short girl.. sorry dont remember her name.
Not a fan, staff seems more concerned about making commission of you then actually helping.
The employees are excellent. They will come out to vehicle and help with wipers etc.
They always have what I need and always so very helpful. God Bless them.
Good for auto parts but employe not smiley... Not important for customers...
You can grab most parts for your car here , not the best parts but theyll do.
The store offers alot of merchandise however, the staff could not answer any of my questions. I found it very annoying.
Staff friendly and knowledgeable, would recommend friends and family to visit.
Went above and beyond to help me out on Christmas Eve. Normally hate places like this but this place is alright. Thank you!
Worst customer service..they were only concerned about people parking in there lot
Nice guy. Steered me to the right product and handled my battery recycling well.
Nice sales people but didnt have what I wanted
My favorite so far! They are super friendly and helpful.
Worker was helpful w my car issues
Great experience, Julian was very helpful and considerate.
Helped me with a battery issue, which ended up just being a cleaning and tightening. Super helpful!
Older Staff and quite respectful towards customers.
They have a good variety of auto parts, but prices are out of control
Good people to help with auto repair
Went to check and buy a battery, but salesman informed me that being that my car was a lease its free with the dealer
Ive never had any problem going here
Good service , friendly and very helpful,!!!
The one star is for the customer service. Selling new batteries that are not charged. Wasted time
The guys that work here are friendly,and answered my questions.
The staff is not very knowledgeable and thats being generous
Good service and good courtesy great management. w.c
Treated me like I knew nothing about vehicles, like because I was a girl I know nothing about the vehicle I drive. FAR from the truth
Very nice store. Buy sketchy people around the area.
The greatest place for parts and assistance.
Waited forever to get some help. They need more staff.
The employees are berry helpful
Guys are okay, no NAPA though. Mostly younger guys who dont work on cars.
The store manager here had a terrible attitude
Prices are good , and fast check out 👍
Had everything I needed and placed my order online they had it readying the morning
THE FELLOWS ARE GREAT THERE
Was able to buy the w D 40
Good variety. Nice helpful staff
Always have what you need
Staff was knowledgeable and friendly.
Awesome service and friendly
Super friendly and helpful at this location
Javier was very helpful
Great place they have everything!
I was very impressed with the service.
Hospitality was like family atmosphere
Nice they have what I needed
Quick service. Well organized.
Quick service, inventory readily available
Quick in and out good for automotive parts
Costumer service is pretty good
Super friendly staff..
Great very professional
Helpful staff, very knowledgeable
A great auto parts store!
African male manager was very rude
Thought people was very helpful
My favorite autozone
Fast, Convenient, knowledgeable staff.
New Tire great service
Good staffs.
Easy, knowledgeable and quick visits
Good friendly service.
Staff are ontop of their game
Great team at this location
Stocked well always busy
They are pretty good!
The customer service is okay
They excellent
Great customer service
Very helpful staff
Ver helpful, Long wait
Always have what I need
Good customer service
Impatient managers and unprofessional
Very helpful guys 💪
Any parts for any cars. Here
Very helpful staff
Take to long to get service
Hh ood service
Typical Auto zone, nothing special.
Better availability is needed
👍👍👍👍
Never enough people to help
GOOD FOR AUTO PARTS.....
Great prices.
Clean with friendly staff
Excellent!! Totally recommended!!!
Should be professional always
Professional staff.
Very poor
Excellent
Great staff
It sucks
Great service
Good prices
I love this place
Good service
Good
Helpful staff.
Good
Ok
Ok
Simply the best
Nice
Good
Good
Easy boosting
Very helpful
Very helpful
Excellent
Excellent
Helpful staff
All for my car
Excellent place
Service stinks
Cool people
Convenient location.
Helpful!!!
Total reviews rating 4
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-02-19I remember this store from eons ago reminds me of my boss construction figurative Godfathers! Hopefully they still treat children great with balloons and all that stuff!
Review №2
2022-01-23The usual ok not greatdecent people well intendedI thinkIssue seems to be lack of training, minimal product knowledge NOT the worst customer service experienceon par with all the other national chains
Review №3
2021-11-10I wish I could give them 10 stars. The manager Javier and his team went above and beyond to help me when my car died in their parking lot. I had ny car towed 4.5 hours after it died and he stayed to make sure I was fine until his shift ended. This place is amazing!
Review №4
2021-11-19The guy who handled my online order was not trying to work with me. Continued to tell me he couldnt process a refund for a product I didnt want anymore. Im mad I dont remember his name, but hes an older Spanish looking gentlemen, salt and pepper hair, Im 511 so to me hes short. Before I came to the store I told him I didnt wanna wait for the oil, so he played with the computer instead of processing my return and wouldnt let any else help him do it. So I had to call customer service and get the refund done in less then the 20 min it took me to tell him I would not come back.I left the order number in the pics just incase the company wanted to look into it.
Review №5
2022-01-31Customer service is horrible had a hard time exchanging a battery that had to be charged every time I turned my car on.My husband took it back for an exchange and they were very rude to him and told him they could not exchange it with out charging it so he left and I took it back.This by far is the worst auto zone I have ever been in. Staff are very unprofessional and will watch a women struggle with a heavy battery out to her car.While there are no customers in the store while standing there watching behind the counter doing absolutely nothing.The sales man Nate was very rude and needs customer service training.I have been to this store several times and each time I have received mediocre service but this last visit was by far the worst.
Review №6
2021-08-31Atrocious service by this AutoZone location. I would never go there.So, my car was brought in tonight with the Service Engine Soon light on. The staff refused to use their code reader, claiming that the light meant the oil needed to be changed. I think they were just lazy and didnt want to work much before closing.In any case, why would anyone go to an auto shop like this? Ive personally had great service from other Auto Zone locations! This is the first time anything like this has happened that Im aware of.Id give zero stars if I could; Im at a loss to understand how they even deserve one.ADDENDUM:My car was brought to another Auto Zone later that same night, one on Hylan Boulevard, and their staff took the time, despite the late hour, to pull out their code reader and hook it up to my car. Thanks to them for that. Ill have to write them a positive review.I have had good service, or at least they have made the effort, every time Ive been there. It is the Bay Street location that I will avoid from now on.
Review №7
2022-04-22Good customer service. They are very helpful.
Review №8
2022-02-07It takes forever to do a simple job but does it well, so i think its okay.
Review №9
2022-03-15Went to get oil and they didnt have much of a selection. Shelves were bare.
Review №10
2021-05-30Wonderful staff. Need window blades. Staff picked out the correct sized and saved me from a bad choice. Then a staff saw me struggling to install, he came and popped out the old and install the new. This on a rainy day 5 stars all day.