Kerbside pickup
Yes
AutoZone Auto Parts in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-569-3520
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (137)
This store is the ABSOLUTE WORST! They charged my credit card over $500 three times. Yet I never received any items and they are NOT helpful in releasing the charges against my card!I spoke to LEE he was identified as the Manager, completely useless. I highly recommend NEVER GOING TO THIS STORE🤬I would like to put - any stars however the system doesn’t allow you to put zero stars
This is the cleanest Autozone I have ever been in. (Ive been in very many) Even the bathrooms are absolutely spotless!!! I also noticed this particular location has much more knowledgeable staff than most. Employees seem older, have mechanic experience & work on their own vehicles, have their own shop or belong to a shop. No huge lines or wait time like some other stores & an overall general pleasant shopping experience with an inventory selection that rivals any other competitors auto parts store. Very happily satisfied as a customer!!!
I went to AutoZone today because I believe that I needed a battery. I wanted to check first to see if it was the battery or the alternator. I spoke to the gentlemen behind the counter his name was Derek. He came outside with his meter and he checked my battery and alternator and it turned out it was the battery. I Explained to him that I don’t have anybody to help me put in a battery would he be able to help me.. He said no problem and went back in and got the battery and installed it for me, I offered him money when he finished he would not take it. He was extremely helpful and went out of his way to help me.There should be more people in the world like this Gentlemen Derek.Also the guys in the store also extremely nice. The store was so clean I don’t usually see other stores like that. They were all very professional Thank you guys @AutoZone!
Staff in this store just amazing, especially Derek the manager was so knowledgeable and patient to help me, even though he was on his lunch break, threw himself out to help me located wheres the noise came from and found out my flex pipe was broken. I offered him tips and he just refused that, he just said Autozone always put customer first and he just did his job, if I need help Im always welcome to stop by. I had to say its really hard to find a human being had a kind heart like Derek these days.
Pretty descent customer service, depends on who you get to help you out. Of course they always have what youre looking for and also the stuff you had no intentions on buying when going to look for a specific item! You know, those cool mounts or extra usb charger that lights up and new car scents etc... lol... BUT the reason Im giving 5 stars is because of a worker that I ALWAYS look for when entering and have any questions about any issues and my man has them, his name is TOM! Great guy and goes out of his way to make sure you understand the issue or fix as well as showing you exactly what and how to do it. GREAT EMPLOYEE! Not just tryna make sales, extreme amount of car knowledge and willing to share it. So thats why THIS specific autozone I would recommend above all. GO AND ASK FOR TOM !!
AutoZone Auto Parts is a very good store. The store has all variety of Car ,Truck and other vehicles parts with good price. The staff is helpful. Whenever I needed some auto parts for my car,I got it at good price.I recommend this store to family and friends.
Ran into an issue with a gift card being replenished. Lee, took time out of his day, personally texted me, and resolved the issue. Always made me feel like I was in the loop with what was going on.. I highly recommend Autozone and Lee !! Thank you
You can borrow tools while you at the place and working on small car project. Over all good place to get the car back on the street.
Found what I needed. Although it costs way more than one Amazon.
I had a great experience here with Abduul. He tested my battery and when we realized I needed a new one he helped me purchase the correct one for my car! My car was good as new within minutes. Thanks Abduul!
The customer service is horrible. I ordered an air filter here it took 4 weeks to get it, initially they told me next day. When i inquired about it they were having a attitude with me, when i requested a refund they told me i have to wait until the part gets there and then they will be able to refund my money. I had to call corporate office and a area manager called me to get the filter. I wont be going there anymore.
Walked in on a Sunday morning and the two employees didnt say good morning or hello, or ask if I needed anything. While I walked around obviously looking for something, they continued with their very engrossing story about traffic on Hylan Blvd and their breakfast. I could have asked for help, but it was apparent that they didnt care if I found what I needed or not. This is why I shop online. Oh, and the selection sucked.
Good store. Been in here many times. Convenient location
They need to hire more personnel. The existing staff and managers do an excellent job of helping you when available, but when they are not, the wait is intolerable. I am ready to go back to the locally owned auto stores. There prices are higher, but worth it.
Walked in at 845 to 3 workers and a cat grouped around 1 register Clearly counting out the drawer at 845. Within 5 minutes grabbed 2 items and approached the register. At which point I was told they could not take me. Then changed their mind and said unless I was paying with a card. Employee rung up my items and swiped the gift card. When I saw the remaining balance I decided I did not need one of the 2 items. At which point he told me very rudely he couldn’t go back and there was nothing he could do about it. As we walked out with both items purchased he said go lock the door to his co worker. Door was locked by 855 one hour before the hours state.
Never go dher to by enything a package of 2 bulbs for back car cost 12 plus dollars wen on line cost only1.75 for 2 bulbs
Unfortunately I dont know the name of the associate who helped me ,but he was great, I needed a bolt for the alternator but didnt know the size, he pulled one from stock and we were able to determine the size by matching it to the alternator he pulled ,GREAT CUSTOMER SERVICE!!!!!
Excellent service I got a little extra help with my code reader bought the pot got instructions how to put it in great very nice gentleman help me outVery satisfied customer
Incredibly helpful and knowledgeable staff. The manager really took the time to find the right parts to solve our problem. I will drive out of my way to visit this particular AutoZone.
Great staff...super helpful & friendly. Knowledgeable on parts/accessories. Always very helpful, get everything quickly! Check out is a breeze. Great parking available, convenient locationWill be back 100%
Since theres a new crew there now, its way better then 2-3 years ago. Especially Mr. Le and Mr. Francisco always go above and beyond to help out their customer all time, will come back for sure.
Hands down one of the best Ive ever been to!!! Super friendly and knowledgeable staff and always very clean
Bought then returned a can of AC Pro at 49.99 because it did not have the outside temperature setting that you set before you add the refrigerant. I went to Home Depot that not only had that same product with the guage but it was 39.99. Eleven dollars cheaper when you factor in the tax. I also didnt like the fact the these items were behind the counter and not in the store where the customer can read or peruse other brands. If their prices are so high it might be best to buy car items elsewhere. The clerks here were not that knowledgeable regarding cars anyways so you would do better at a Walmart or Home Depot.
This autozone has to be the worst store on staten island. Upon entering the store no one greeted me. In order to get attention I had to make my presence known to Chris who was having a conversation with ex employee. Chris should be immediately fired. He attempted to sell me a battery charger. Refused to test or charge my battery. But doesnt the sign on the window outside say you test & charge batteries for free. Thanks Chris I appreciate you & your lying ass. I will not buy anything from Autozone again.
Sales associate was extremely helpful. He went out to look at my auto to recommend the best product.
Auto Zone is my spot for basic car parts or supplies. Your cleaning and shinning products. Tools and accessories all ur basic needs.
The guy at the register knew his stuff n helped me find what i needed... from when i walked in to when i walked out it must have taken a total of 45 seconds... thats how i like to get things done... fast and easy!!!
Slow service if there are auto mechanics ordering & asking about parts.. check out can take upwards of 15 minutes if there are people in front of you. Knowledgeable, courteous staff.
Good place for auto parts at decent pricing.
Best Autozone Ive been to in Staten Island, great staff, theyre knowledgeable, helpful, have no bad attitudes or sacasm like the staff on Bay street. The Bay st staff have HORRIBLE service & they always give u a hard time
Typical parts store. I like the lifetime warranty they provide on some parts. Saved me a ton of money over the years.
Usually in these stores your offered help the minute you walk in not yesterday no one acknoledged me and I needed help..I wasnt mad until 2 very attractive females enterd and not only did they have 1 associate helping them they had 2 I wasnt going to submit a review until this happened
Didnt have chrome polish. Im sure its a fine place otherwise.
Just had amazing experience in AutoZone. Friendly and helpful employees!! They even helped changed my wipers for me.
Slow service. Clueless staff just like every other AZ.
Everyone in the store is extremely helpful and goes out of their way to help you find what youre looking for... And they will help you install most parts on your car!!
Great parts and the employees actually know what theyre talking about.
Lee & staff well-equipped, personable and understanding! Ty for your patience in explaining and assistance. Kudos!
Still waitng for a part that was promised for 4:30 pm. Its now almost 7:30. I was given the wrong parts twice today also. Car is now laid up. Ill never go there again.
Dont always have what i need , but friendly. they should be more knowledgeable about cars and carry more parts too many wasted trips while my car is on its jackstands
Customer service is terrible spoke to somebody over the phone got to the store had no recollection of me even calling once I got to the store none of the equipment that they told me over the phone didnt work at all. Somebody in charge of AutoZone she go to this location and go over there employees
I was never there I dont shop at Auto Zone
Great parts store, but the need more help to get 5 stars from me...
Very convenient to get to only problem is they dont carry everything I need still have to travel all the way to Pep Boys
Staff here is always helpful and knowledgeable.
Great store. Staff always know what they are talking about and are very helpful
Juan S. was a great help. Very polite and knowledgeable.
Asked sales rep, Does this fit my car?. Answer, Yes. Went back later to exchange, didnt fit.
5 stars just for excellent service.
Always a freindly and helpful staff. If you need help they always go out of their way to help.
Always has what I need to maintain my car
The staff is impatient and unprofessional, and I don’t know if I ask！
Good service 2/19/18 9am got the battery installed no complaints
Get into the Zone..Corporate needs to step in and update the countertops.
This is a great place. They have all the parts you may need in stock.
Very nice staff, great parking lot, with a typical GOOD AutoZone layout.
Great staff
Store closes early have nasty attitudes when you say something about it very unprofessional
Greek place got most parts that anyone could ever need very knowledgeable staff
Excellent place to shop. Very helpful staff.
Helpful at finding items needed for vehicle
Almost always get what we need. Always a fast courteous experience. Thanks a bunch.
Found exactly what I needed to buy for my jeep
Excellent service always reliable & professional
Very helpful associates.
Terrible store they never open in time, I late for work because I wait when they open!!!
They had what I needed at a good price
Guys not very helpful, l felt like they were doing me a favor
GOOD GUYS VERY KNOWLEDGEABLE & HELPFUL PLUS QUICK AND EASY TO GET THE PARTS I NEED
Nice guys, good service, good place for local parts
The staff is totally useless and clueless
Nice new store. Getting in and out can be a pain
Good merchandise, friendly service and good prices.
Good prices. Staff is helpful
The staff is always helpful and courteous
Well educated staff. Clean. You name it they have it
Love going to auto zone for stuff
Good selection of auto parts and accessories.
My boy Craig always takes care of me.
Hey, its autozone. Bad coffee but great auto accessories.
Good help. Everyone nice
Preferred place for many mans. Great
Help me with what I needed and change my battery
Have what I need most of the time or they will get it
Everything you need + knowledgeable staff
Good has what u need helpful
Great place to get auto parts
Good selection , easy parking
Good prices helpful workers
Very helpful staff!
Great store,very helpful
Helpful staff..quality parts
Next door to my job. Cant get any better than that.
Good for parts.
Friendly service.
Very nice and polite
Great selection & service.
Needs more help, understaffed
Found what i was looking for ,stuff was Good
They had everything I needed
The workers are very helpful
The door was closed at 8.45 pm
Great sales help
Always find what I need
Great customer service
Very helpful stuff
So polite and helpful
Did not want to help. .
No stock on shelf
Great staff !
Great selection
Great price
Meh
Good
Helpful and convenient
Had what I need
It was good
Awesome
Great staff
Nasty people
Great help
One of the best
Attentive staff
Always in an out
Friendly employees
Nice place
The accessories are relatively complete, the price is moderate, the display is neat, the customer service staff is polite and patience to the guests.
Total reviews rating 4.2
137 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-03-16Never buy a battery fromAutozoneI purchased a gold battery just over a year ago I got stuck in another state had to have my car towed and obviously needed a new battery,I go to return the old one and they want to give me another Battery , I explained I don’t need at this time and would prefer a credit . They say noCan’t get a response fromCorporateAutozone is the worst won’t go back
Review №2
2022-03-20Always stocked. Staff seems kind of too laid back dont really offer help ever beside being rung up.
Review №3
2022-06-09Not bad only go for oil and superficial parts... Nothing crucial... But sales personnel where helpful... 6/9/22. Idk whats going on over there, but I was giving wrong parts twice. Of course after I was told my vehicle never came in this displacement in this vehicle...🙄 So I bought in the 8th digit in the vin. I was right. Now Im receiving incorrect parts... Oil, filters, solvents only! This is what I get for breaking my own rules.
Review №4
2021-04-18Great place! Tom the manager is amazing! Melissa is a sweetheart and both are extremely knowledgeable and so helpful! They go above and beyond to help you. which is a rarety these days! Felt like the old days ..Friendly, knowledgeable, helpful and they care! Will go there first for all my auto needs!
Review №5
2021-12-09Reviewing : 3011 Veterans Rd W, Staten Island, NY 10309.Visited on 8/12 at 7:47 pm. Terrible customer service. The attendant was on his phone browsing and didn’t even bother to get up
Review №6
2022-03-04The only Autozone on the island that had my motor oil and filter in the same store.
Review №7
2021-02-10The person who assisted me was rude and spoke so low I couldnt hear what he was saying. I simply needed a battery for my car and wanted to know my options. When I asked him to compare the two he showed me, all I got was the difference in price and why I shouldnt buy gel batteries. After, he rushed me to make a purchase, didnt provide their offer to install and take the old battery, and when I asked, was told the wait would be over an hour. FYI there were 4 employees there and only 3 customers at the time.
Review №8
2021-04-02I would like to share, today my wife stop in Autozone located at veterans rd due to an issue with the car keep shutting down , an associate Juan was so helpful that not only he diagnose the problem it went out of his way to install a battery and make sure that everything thing fine for her to drive back with kids. I would like to say that person like Juan is a great that the company have an I am delightful to share that me n my family will shop at Autozone because we can trust that we will get the help we need ,.Thank you for keeping my family safe
Review №9
2021-03-22Have to say that the guys behind the counter at this store really did very well to defuse a stress filled situation for themselves on a transaction. All I needed to do was buy a set of wipers for my wife’s car and it took these poor guys 20 minutes to ring me up because the system they have needs to be updated. They had to reboot it to get it to work and it must be frustrating for them. I asked if this is something that happens often and reluctantly they honestly said yes but corporate ignores their complaints. Seriously?? C’mon auto zone.Major corporation and a twenty minute checkout.Laughable
Review №10
2020-07-18Worked with a rep named Abdallah.Very personable, informative and polite. Helped to replace my battery in less than 5 minutes.REFUSED my tip; although he deserved more than I was offering.Need more people like him in customer service!Thank you!