Kerbside pickup
Yes
AutoZone Auto Parts in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 718-991-4635
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
AutoZone Auto Parts in other cities:
Comments (199)
The employees are very helpful they hve everything u need for car repair the prices are fair
There great people and very helpful also prices on great
JaQuill very respectful and know what he is doing if you need help ask for JaQuill
Found exactly what I was looking for, plus the staff was super nice and helpful. Will be back to that location...
I know nothing about cars but the guys here helped me. Thank you AutoZone team.
JaQuill excellent guy need more like him thanx you for your help bro
Bad Customer Service they dont help you in nothing 😒
They have one very young man attending customers w/little to no knowledge.
JUST BOUGHT A STARTER FOR 2014 HONDA ACCORD AND RETURNED IT THE NEXT IT WAS BAD AND THEY SOLD IT TO ME LIKE (NEW)😡DONT EVER NOTHING FROM THIS PLACE THERE A BUNCH OF SCAMMERS I PAID $300 up NO MORE AUTOZONE FOR ME I RATHER GET MY PIECES IN A LOCAL AUTO PARTS I JUST BOUGHT I ANOTHER PAID LESS THAN AUTO ZONE AND IT WORKS PERFECTLY FINE STAY AWAY FROM AUTOZONE WHEN IT COMES TO YOUR ENGINE.
I wanted an alternator so I came to autozone and someone working there named savanah helped me purchase one and helped me find out what oil and filter I needed for my vehicle. 5 stars👌🏻
I purchased a gel optima battery at a autozone 1-2 years ago & it just messed up on me. I tried going to three different Autozone’s to get a replacement with the warranty, but no one was able to really help. I went to this Autozone at 961 E 174th & they were kind enough to find a solution quickly!!!
The women that help me was manager I think. She was very nice. I was there about 1230 pm. She saw me waiting and call me to register to pay for my supplies.
The staff do help in every way possible and the prices are good. The cashiers there go above and beyond plus great customer service
I was taken care of by Melvin and morie and I cannot express the warmth and professionalism I’ve experienced in auto zoom. Please congratulate these two individuals, for they have earned it!
It say 7:30am open. Its 8am still not open
This place has by far the worst customer service Ive ever experienced. 90 percent of the people that work there seem to not want to work there. Ive been there enough times to see that there are long lines and at peak hours one register open while three to four employees are there talking with each other instead of asking how may I help you or are you being helped. Then they give you attitude if you ask for help or ask if they can open a register. Also, they need to add signs saying which line is the line for questions or part or payment. This is another example of a place that hires people just to fill positions instead of getting people in their that really want to work and offer great customer service.
Pretty good stock, well kept & staff is very courteous & helpful. Only issue is the sometimes long waits when not fully staffed.
Great place got what you need
Line should be established for simple items. I waited 20 covid minutes to pay for 1 item while 2 loud mouth NON MASK wearing young men entered the store. One stood on line behind me and the other walked around defiantly throughout the store. The manager was intimidated and disappeared behind a wall twice... he never said a word. I will not go to that store again while that SOFT manager is there. Also, he only wore his mask over his mouth and not his nose while he looked away.
The women who are working at this auto zone located on the 174th Mall now were very unpleasant , they lack customer service and need training on how to speak to customers One, in particular was very rude and had a comment to say after I walked away. The unfortunate part of this only shows how these women represent the store. I will not be buying anything from this store again.
Had what I was looking for and even had my wipers installed quick and without issues. Unfortunately didnt get the guys name but he was great 👍
Everything you need for car parts and great assistance
Helpful was able to get what I needed
I had a great experience with these guys, professional and helpful. Would definitely go to this location again. The only downside was a huge line, but overall it was not bad.
Excellent staff and the best prices
There seems to never be enough staff working here. Ordered parts online that said were in stock, only to get there and be told that they are not in stock, only to find out that they were never picked, only to find out that the did have the part in stock but only 1 of the 2. Smdh.
Your basic service at this branch. Its been a while since iv been to other Autozones but i would like a few things tended to here. Customer service is a little slow. Maybe they dont have enough people working or just work ethic.. People can easily leave and go somewhere else but.. there is N-where else to go. One thing thats great and not sure if its good to mention but there are always guys outside looking to make a buck. They know CARS.. could have been mechanics or not. but they are very helpful. Tip them if you can or hire them to do work for you. They honestly could be doing something else with their time.
Fast and knowledgeable service
Im happy
Jaquill he is really good help, and kind 5 Star... Thank you
Good service..however they oh me .69 cent.
Had a small issue, I lost my receipt and could not exchange a part. I called corporate and the next day they called back and I got my part no problem no money made it all good! I will be using them again. Remember any issue call corporate!
I couldnt find what I wanted so I ask at the counter and they got for me Great service with a smile even though its behind the mask
Jose an employee let me use his personal tools to change my spark plugs since the store doesnt lend tools for that specific job ! Im very thankful to him its exceptional customer service that will keep me going back !
Be ready to help yourself. Place seems to always be understaffed and when it isnt it can still be difficult to get help. Otherwise, they stock the typical stuff. I usually go for accessories and oil change supplies rarely ever for parts.
Nasty employees, hate coming to this one, but its closer to my apt. They dont speak to you when you walk through the door. You ask them for help and they drag and act like they dont want to help. Everybody has a smart mouth. Total of 6 employees with 1 working and that 1 barely wants to do anything. I just need to find another Auto Zone. Throw the whole staff away.
Outstanding service from Lilly the manager, sales associates Mario, Jose, Xavier, Mike and Benny. This store always have a line because there are a lot of regular customers , that prefer to go there than Fordham, that including myself.
There were four people working in this store and only one at the checkout It took more than 20 minutes to collect a single customer and we were like 10 people waiting and none of the others moved to do something I decided better to leave the store and not buy anything, But its that the second time Im going to do a shop and I have to leave things because the staff that is there do not work are lazy.
Some employees are helpful.. One especially called Jose who went out of his way to check what type of power steering fluid my car needed...Other aint. When there on time for a check engine light. The person was one his phone the entire time.
The staff are amazing really helpful
If you need something for your car this place always have everything. Also a need a mechanic? Go outside the store and ask for Green Eyes hes a little short guy latino very nice and good at what he do, happy shopping.
In general not bad service unless you have Pedro helping you out. Tells you to wait for one customer to fix his purchase and then decides to ignore you.
👍
Always like shopping here
Young a** kids working in there that dont know nothing! Horrible customer service in there and if the product is one price when I get to the register they ring u up another price 😒..... the manager there is loud and ghetto and employees are not professional! Such a disappointment
Wished going to the autozone was easier but the lines are always long, the staff is always unpleasant and or frustrated... makes customers like me not want to come in to buy anything but then again I need my car so yeahhh....
Good service but they didnt have the parts for my 2006 mercedes...
The wait and line is EXTREMELY long and theyre very slow. Bought a battery and they only have 1 person that can install. They were on a 1 hr lunch break.
Hey people out there! I didn’t know that these stores have some loaner tools so you could work on your vehicle. That’s great !
The employees are rude and unprofessional. I waited on a long line to hear “it’s not working next”. Would never shop at this auto zone again terrible service.
This is a pretty small location but gets busy . Customer service is okay .
Good Autozone store, staff is nice, accommodating and on point. It’s never too crowded. I order parts and they always get there when they say so.
I have stopped coming to this location. One of the staff, a young girl or guy always wearing their hat backwards is beyond rude. At times I felt like catching a case. I hope she or he isnt there anymore, or this location will lose a lot of customers.
Horrible customer service I came here to get a car battery and no one was available to help me but the store was basically empty...I said good afternoon everyone ignored me..... DONT COME HERE!!!!!!!!
Nobody paid attention to the customer! 3 employees visible nobody approached me at the counter!! 3rd time about this happening! So fkk them now!🧐😖🤮🧐!
I went to AutoZone this morning and met with a young lady named more I might as well her name wrong but shes very pleasant and she helped me out a lot thank you
Went to return a part. The store manager tells me they dont have enough money to return the part. The part was $200! I will definantly not be returning to this autozone. Negatives across all the boards. If you are returning anything dont go here, take the cross bronx to jerome ave autozone instead.
I got what I wanted but I had to wait for a cashier to help me find what I needed because there werent any sales people on the floor, not even one, to help me!
You have to wait so long on line just to check out one item.
Always a pleasant experience. Found what I needed
Its the best place to go to they help you when you need them to they respect you they dont heres you when you shopping god bless everyone🙏
There are some good deals to be had but there needs to be improvement as it relates to check out. There are needs to be more service clerks to check you out.
Worse customer service ever i went 3 times to check by battery and they always treat me like trash never will go back, i asked for help and they always seen on bad humor
174th street Auto zone. Needs more assistance and needs more experience assistance. The line is to long and they send you from one line to the next one .. with out any explanation NO customer service skills at all.
Visited Autozone was assisted by Ms Atylin Tapia she is an asset to Autozone!!! Very professional hospitable and customer friendly. 💌💌💌
Associate Shemari was excellent. He helped out a lot! Promote him ASAP!
Great place but personnel always dissapears when theres a line...
Bad customer service. Im waiting in line i was suppose to be next lady just switches register and starts attending somebody else mind you i had been in line for 5mins already
The AutoZone on 174 in the Bronx thats what are the worse is AutoZone I have a been to The service is real slow and the employees are real rude they dont know how to talk to a person The managers have to do something about that because if not someone can go in there and do something to one of the employees do you have to shape up and start learning how to talk to people and get more people to work with them because the service is real slow
Whenever I go I can expect to wait in line a long time. I try to avoid going here.
Customer service is great, but they just didnt have the parts I needed
Great place for parts, just wish the store on 138th street moved a little quicker or higher more help. The store on 174th was nice.
Slow service 😴 😑 😒
One if the best places for parts, workers are humble and meet my needs. Thank you all at. Auto zone
I LIKE THIS PLACE. VERY PROFESSIONAL CLERKS. Bonitas señoritas. Good price and reliable merchandise.
It was awesome I received incredible customer service from a very intelligent employee thank you so much
Too long of a line, the waiting is terrible to the point I no longer go I just mail the check. I miss the interaction with the tellers.😚😞🇺🇸
Wonderful customer service. Took time to explain exactly what was needed. Treated us like family. My new go to Autozone.
They had what I needed, found it with no problems.
🙂
Long slow line. Customer service is ok
Ahh they ok in there its the bronx ppl are moody
Extremely bad customers servicesNot paying attention 2 the customerIts more of self service storeNo body wanna be asked questionsNo body wanna help you with anything
The Sales people there are reluctant to do business and not helpful to their customers.
Their customer service is awesome always willing to help
This is the worst AutoZone that Ive ever seen in. Slow, unprofessional and floor associates need yo learn the store and merchandise.
Drove past it, it was uuuh, clean from the outsode. Sooo theres that. I didnt go inside but google ask how was the visit.
The young man Shemar that helped us was very professional and knowledgeable, very sewsoned. See him if you go there.
Understaffed, long waiting time on line for either for parts or too pay for a items.
Sometime you have to wait and wait to paid for something. Not good
If you guys don’t want to work there , just quit , stop being miserable , horrible customer service. Not a sense
Slow unknowledgeble staff. All around bad Service
They told me thru the phone that they have the side mirror glass that i wanted and when i got to their store they told sorry we forgot to tell you that you have to order it online, thats disappointed
On their job they get what u need so you can good and timely..
The Best Of The Best Love Them You Can Always Find What You Need And If They Dont Have It They Will Order It
Just left shop at 2:27pm, 03.14.2019. 2 rude ladies at checkout totally ignored me. A man luckily beckoned me over and checked me out. Never going back .
Some stores are,good,(story ave/-174st)_others aint(E149st)
It is a good place to buy part for your car
Very nice & pleasant customer service
Good place to find all your automotive needs.Store staff is very helpful and friendly.
It was not good. They would not price match my items... Very poor customer service.
AutoZone is a good place to go to get parts for your vehicle @ affordable prices.
Expect an unreasonably long wait time everytime, poor customer service, and staff with little to no knowledge of cars when you visit this location.
Kiki one of the managers there is always super helpful!!!
Nice employee! Help me looking for something that it not was in the stands. Thanks
Helpful and well stock.
Very good auto parts store and nice customer services
I went to do a free diagnostic and the personal say they don’t do a this time and they close at 9:00 pm👎🏼👎🏼👎🏼👎🏼
Reasonable price auto parts store always and helpful a staff
A lil slow but clean
Three stars just cuz one person in that still has an ugly attitude and I believe hes the manager
Good place to get your auto parts and good prices
The worst autozone ever u have to stand en line for hours and then when is ur turn they tell you your at the wrong line
Ok
Very good and quick
Great place to get parts with lifetime warranty
Apparently, it smells like car in there; and theres nothing but guys willing to help you find stuff for your car!
Very good place for auto parts
Good place should have more Honda parts on hand
Excellent Workers, very helpful, thanks again!
Very professional and knowledgeable
Always able to find what ever part I need for my truck
Usually has all my parts. The bad side is long wait.
Horrible service and never do I see a manager
Fast friendly and reliable
They are on point with orders,parts,customer service
Hood spot lacks customer service and commercial service priorities
Their stock is always so low.
Great staff. Helpful
Very slow, I can work on customer service.
Beautiful
Very slowTake a long timewith each customer
My friend went there
Hubby always finds what we need for our car, near by😊
Not even 9 oclock and they already closed the doors
Didnt like customer service.
Was able to find what I needed
Pretty good on prices
Excellent customer service
The staff really helped me out.
Fast service and lots of items.
Pleasant services. Fast
A lot of parts and good prices
Line wasnt too bad
Not enough merchandise
Staff very helpful!
Needs more employee coverage on the weekends
I always come here for my car
Nice customer services
Great assistance services
They have parts
Great services.
Rude with no assistance.
Good and helpful peoples
Great customer service
Great customer service
They are very helpful
Great customer service
The go to spot for American car parts.
Long wait time
Good service
Had exactly what I needed.
Very friendly staff!
Ask him to help I said non
Better now
Nice stuff for cars and trucks
Fast service. In and out
Good staff
Its ok
Pickup its better
Very good
Long lines as usual.
Smooth and fast...
Didnt find sizes
Leave me alone...
Great
AutoZone always has what I need.
Excellent help 👍
I dont like coming here
Fine as always.
Nice Place with parking...
Fabulous!
Bad service
The service was great
Need more employees
Stoppers really knowledgeable
Goood
Helpful staff
Very good.
Total reviews rating 4
199 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-06-14Veronica H was very helpful.. both on the phone and in the store… She moves fast and multi tasks… thanks 🙏🏾 for the help keep the same energy.. good 😊 job..
Review №2
2022-05-18I went in to buy an item for my car, The website stated it was in stock, but couldnt find it.I asked an employee, who went out of his way to search for the very last one of the items I was searching for.The customer service he provided was well worth my trip to this location.
Review №3
2022-07-17Veronica was very helpful, I liked that she was knowledgeable and charming and respectful. Thats how I like to feel, welcomed, good job maam.
Review №4
2022-03-14Lots of product but pricey. You can purchase many of their in-store items online.Staff arent customer oriented - quite quick commenting and reply to questions matter-of-fact (like if I already know the answers, I wouldnt be asking).
Review №5
2022-02-02Jaquill is very nice man, he tried to help me a lot. everyone tried to help me.
Review №6
2022-03-31I’ve been trying to speak with someone since this previous Tuesday regarding this very rude and unprofessional young Latino lady who is a manager their was very unhelpful trying to figure out which part was the correct hose for my car, she was being impatient her infant daughter was present and crying. There seem to be no other staff present to help out neither just awful.
Review №7
2022-05-28By far the worst customer service . If you need to go to an AutoZone . Do not waste your time there 174st . Go to gunhill. Go to 149. Go to east Tremont. And if you cant go to a small Mom and Pop shop who treat the customer with respect and have knowledge on their products
Review №8
2022-06-26People behind the counter are very rude. Like you are bothering the because youre shopping there and paying. They see you standing at the counter to pay and dont even say anything to you.
Review №9
2022-05-17This store needs a better manager. Then maybe the workers will do a better job and treat the customers right
Review №10
2022-04-14Employees were very helpful and polite when I arrived at the facility to purchase new parts for my vehicle.