Wheelchair-accessible entrance
Yes
Avalon West Chelsea in New York
Categories
Location on the map
New York, New York County, New York, US
Accessibility
Phone: +1 646-640-2375
Site: https://www.avaloncommunities.co...
Site: https://www.avaloncommunities.co...
Opening hours
- Monday:9:30AM–6:30PM
- Tuesday:9:30AM–6:30PM
- Wednesday:9:30AM–6:30PM
- Thursday:9:30AM–6:30PM
- Friday:8:30AM–5:30PM
- Saturday:8:30AM–5:30PM
- Sunday:10AM–12PM
Comments (162)
I have absolutely loved my time here for the past year, and look forward to my next two here ©! The staff are purely AMAZING, the staff working at the front desk have helped me on numerous occasions!!! Not only that, sometimes I go down and have conversations with them as well because of their down to earth personalities and friendliness! From them I not only do I feel safe, I feel as though Im truly in a homely environment! Also from the leasing office I have talked to Rossy the most and she is amazing in helping me if I run into troubles, and also so friendly and truly amazing! This is such a fantasticbuilding, I feel safe, theres so many great amenities, AMAZING staff, great other tenants, well organized, and so much more! Out of 5 stars, I wish I could give it higher than a 5, but absolutely a 5/5 experience and happy to live here!!!!-Travis Lee (floor 12)(Edit): I forgot to add the individual names of the concierge staff I became close with and those are Craig, Darrell, Gerald, Hector, Joseph, and Kool! I put them in alphabetical order because each are individually and equally amazing at their jobs at as people! Also to those I havent spoken much with, it’s purely because I haven’t had the chance to, but are also extremely helpful and friendly! I hope I didnt forget anyone! 🖤
We absolutely love it at Avalon West Chelsea! The concierge team is amazing - from Hector to Darrell to Nukool to Gerald, Joseph and Craig - we look forward to walking in the door each day when we come home. We get A LOT of packages and the concierge team is so accomodating helping us store them when we are away for long periods of time. When we went on honeymoon they even asked permission to bring each wedding gift into our apartment so they didnt get piled up downstairs for us to deal with when we returned. They are incredibly thoughtful!The maintenance team is so responsive (although we rarely need anything fixed in our apartment anyway!).
I live in Avalon in Chelsea, NY. Great building in a great location. The front desk is amazing and friendly and know the tenants well. Joseph always greets me when I leave and come home and it always just feels good to be greeted that way. Very professional and friendly!
Truly a wonderful place to call home!!!! From Management to Staff all delightful individuals. From the minute I walk-in and get the warmest of greetings from the front desk it gives me a feeling of grace!!!!! If you are looking for a Home Sweet Home this is definitely it!
Amazing staff and communication. They are always on top of everything looking for your best interest. Estefani and Susi are both amazing in the leasing offices. The area is top tier. 10000% Recommend!
The apartments are nice, but the staff is really where Avalon West Chelsea shines. The concierge team (Joseph, Darrell, Gerald, and Kool) is uniformly stellar, and the maintenance and custodial teams are always friendly, helpful, and effective. They’ve always gone above and beyond, whether going the extra mile in tracking down a package that UPS lost (Darrell) or coordinating the delivery and return of an at-home COVID test kit so that we didn’t have to leave our apartment (Joseph). Highly recommended.2022 update: even after we moved out (to buy a house, not for any fault of Avalon West Chelsea), the team remained super helpful -- for example, Joseph coordinated the return of a pair of sunglasses I had accidentally left in the unit. Well miss the whole team, and we want to thank them for all of their help and friendly greetings over the years.
Carole and I have lived here for 2 years and just signed up for two more. Everyone, from the front desk team to maintenance and housekeeping has been outstanding. We have never rented anywhere that has provided the support we get at AWC. Hector, Darryl, Gerald, Kool, William, Pablo, Roberto, Jameson, Gio and Daniel are all great ambassadors of the Avalon brand.
Gerald Die is the most amazing guy! If I could rate above 5 stars I would. He is the friendliest and most helpful employee! He is an asset to your company!Joseph is the best! I’ve lived here for 7 years and Avalon West Chelsea has the best employees. Joseph has been here for years and is beyond polite, helpful and thoughtful! He is an amazing artist as well! +5 Stars!!!
I moved to Avalon West Chelsea in October and have had such a great experience. Ive gotten to know everyone at the first desk, from Darrell to Joseph, Hector, Gerald and Kool. Its so nice to be greeted with a friendly face every day-- especially with yummy treats for my dog! Always well maintained and any service request Ive put in has been handled within less than 24 hours.
It doesnt get better then this! Professionalism is exemplary at Avalon West Chelsea. The entire staff makes the tenants feel Special with their attentive genuine concerns and friendliness. As a New York native, I can honestly state that in my 60 years on earth I have not witnessed a place that really feels like home, particularly in Manhattan. Its hard not to view everyone as a personal friend seeing the day to day operations appear seamless and natural. One would be hard pressed to find a highly committed staff such as this one anywhere in NYC. The units are nicely configured with unusual spaces and windows offering great views. I am proud to call Avalon West Chelsea my home. PS - The 8th floor Roof Deck is incredible!
This is the best place to live! The light in my apartment is amazing, the building is always clean and the lobby has this really nice hotel scent that i love! Being walking distance to the Hudson river and its actually quiet so you can get a good nights rest and not worry about sirens and loud crazy neighbors! Speaking of neighbors, everyone is so friendly in the building. My not-so-little Husky has made the best of friends with so many of the other tenants. If youre a dog lover or owner - this is your place!The Concierge team is hands-down the best group of guys! Darrell is always so sweet and has saved me in my many damsel in distress moments - from bringing up heavy packages right up to my apartment, helping me get my package from the top compartment of the amazon locker to name a few. Joe always has treats ready for my Daisy (the Husky) and she loves stealing a belly rub from him and Kool (Daisy only likes good people)!The rental application process was really smooth. Madison took care of everything and is always a friendly voice over the phone. I appreciated how diligent they were in ensuring my move from San Francisco to NYC was in the middle of this pandemic! Ive lived in an Avalon building and I knew I was going to get great service! So glad I found this place!
I moved into the Avalon West Chelsea with my sister in April and have had nothing but great things to say about this building and the staff. Everyone is so friendly and welcoming from helping with packages to greeting us at the door. Thank you Joseph, Darrell, Gerald, Nukool, Craig and Hector for making our experience here what it’s been!!
I moved to Avalon West Chelsea in May, and it has been an amazing experience! The apartment is great with new appliances and all the facilities are up to date and clean. Extra shoutout to Joseph, Darrell, Gerald, Nukool, Craig, Hector, and the rest of the staff - you all make it feel like home!
We love living at Avalon, we feel so well taken care of every day. There’s nothing that our wonderful front desk and maintenance team won’t try to help out with and always with a smile. Especially thanks to Joseph for entertaining my husband’s stinky basketball chat every day!
I love my concierge team and especially one of the newest team members Craig, he is an absolute pleasure to work with and just enhances the front desk and the atmosphere of this building and community. I really love the team and all they do to make the community feel like home.
I lived in the Avalon West Chelsea for 3 years. It was truly one of the best apartment buildings I have ever lived in and I have lived in London, SF, Chicago, Paris, and Berlin. The building management is very flexible based on your particular circumstances, and the concierge staff is extra special. They made my daughter and I feel like family. We moved to the West Coast and my now 4 year old daughter still asks about the staff members. They are wonderful people.
I love this building! The concierge staff are so friendly, particularly Joseph, Darrell and Gerald, and the same goes for the maintenance team. Shoutout to Jazmine as well - she was so helpful when we were originally looking to move in and when our lease came up for renewal. Its impressive that this building is part of a big company but it feels so homey.
Avalon West Chelsea is an excellent place to live; I would definitely recommend the building and the neighborhood to friends. The concierge staff and maintenance team are all friendly, professional, and always happy to help. Extra shoutout to Joseph, Darrell, Kool, and Hector for making this a great place to call home.
Living here has been absolutely amazing. We love our apartment and the staff of the building make living here a dream. Everyone is so attentive and helpful!
Carlos is the MAN! He is always so nice and friendly whenever he comes by to do any necessary apartment maintenance (everyone is awesome, he just tends to be our guy when we put in requests). We have been with Avalon Bay communities for over 7 years now and wouldnt consider living elsewhere anytime soon. Everyone that works here is so friendly, it makes us feel at home.
Our Concierge Professionals are at the heart of the Avalon West Chelsea experience.They foremost help to keep us safe, by working very hard to ensure that only Avalon residents, visitors and needed delivery persons enter the building. This is a huge and very important task.Below is my Thank You to each of these very special people:Darrell - Is always so nice and patient, even when I need sudden extra help. He really embodies a calm patience and is so kind.Joe -Is so professional and has the front desk organized and has this countenance that makes me have the joyous feeling of seeing an old friend, every time that I see him.Craig - Has this peacefulness and warmness about him that is so reassuring, as I just know and feel that he not only has everything under control but is ready and able to help me find a package, if I ever get a little scattered,in my thoughts.Jannell - Is very warm and in tune with asking if I need any help and then offering to help me. She is also patient and just a great person.Kool - An asset to the team. When coming in Late and getting to see Kool’s bright smile, I really am not able to decide what was more fun, the night out or getting to chat with such a delight that is Mr Kool.Gerald- An amazing and hard working young man that strives to do his very best every day. He is organized and attentive and very personable. He has a smile that could light up a room.Martin - Although I do not get to see Martin that often, when I do, it is a joyous occasion. He has everything under control and has a warmth and caring about him that makes my day so much happier, when I have gotten to see him.Hector - My ALL TIME FAVORITE PERSON.To me, Hector is like part of our family. He has been with AVA / Avalon, ever since we moved over to the building.
Wow so happy we found Avalon West Chelsea. From the moment we met Suzanne we knew the place was right for us. She was helpful caring personal and professional.Moving in was a breeze with the service entrance and freight elevators. But William our concierge made our day even easier. In fact each time we see William he is more than helpful gracious and professional. Joseph to another concierge we met has been awesome as well. Both help with packages deliveries and are truly attentive to anything we need in our apartment. I recommend Avalon W. Chelsea Highly.
Avalon is an incredibly prestigious apartment building that anyone would be honored to live in. The staff are incredibly friendly, personable, and willing to go above and beyond for any resident. The public areas / amenities spaces are very well kept, and the entire building feels luxurious and professional. Incredible views are a bonus that the Avalon has to offer.The real dealbreaker for me however has been the friendships that have been developed with various concierges throughout my time here. Gerald, Joseph, and Derrell in particular have always been incredible friendly and able to assist with any issue or concern I have had. It is people like them that truly bring the quality of life at the Avalon from good to excellent.5/5 stars, would give 6/5 if it was possible.
We love Avalon West Chelsea! There are so many amazing things about this building, but the doormen deserve extra recognition. Darrell instantly made Avalon West Chelsea feel like home, despite the craziness that accompanies moving during a global pandemic... He graciously answered every question we had leading up to our move, and continues to be an incredible resource for us now that we are residents. With every chat, Darrell puts a smile on our face. He always goes the extra mile to make sure we feel at home. Thank you Darrell! We are so lucky to have such a great group of doormen who are so friendly and welcoming. Also, we are SO grateful for the maintenance staff, who keeps the building absolutely beautiful.Thank you guys!Maya & Martina
My husband and I lived at Avalon West Chelsea for a year and had an incredible experience. The concierge team treated us like royalty and it was so nice to see friendly faces greeting you every time you came home. We loved living at Avalon and their team goes above and beyond to help with anything you might need. Thank you William, Daryl, Cool, and the entire Avalon West Chelsea team! We will miss you!
I have been an Avalon West Chelsian for over 5 years now! I have had the best experience dealing with the leasing office and concierge staff. William, Darrell, Kool, Joseph and Gerald are the BEST!!! They always have a friendly greeting or ‘Welcome Home’ for me and my son. I don’t know how they do it, but they remember everyone’s name and apartment number! Special shout-out to Darrell who always looks out for my son to have a little chat when he arrives home after school! 😁 The maintenance staff is very responsive and usually takes care of any reports within 24 hours. Great place to live! Thank you Avalon West Chelsea!
Gerald is the best doorman Ive ever had! Ive never felt so at home and appreciated. The service is immaculate and i feel so safe living in this building. I love it and will never forget my experience living in the Avalon West Chelsea, especially due to Gerald!
An amazing place to live, great building with the friendliness staff! The concierge Team in particular, have always been so helpful in every way possible. A true bunch of superheroes!The location is one of the best too, out of the Chaos on the city but close enough to everything you need and it just keeps getting better!After almost 3 years living at Avalon West Chelsea, I would highly recommend!
I absolutely loved my time at the Avalon West Chelsea. Our apartment was spacious and had in unit appliances. If there was ever an issue, the maintenance team would come service it pretty quickly. The shining beacon of light of my whole living experience here was the staff. Darrell, Gerald & William seriously were THE BEST. I can’t recall the amount of times their greetings and interactions completely turned my day around, but suffice to say they have made huge a positive impact on my living experience here. The janitorial staff also were so pleasant and helpful - in particular the woman usually cleaning the lobby in the morning always greets me with a huge smile!! Avalon, you’re doing something right in terms of hiring some amazing staff members.The main reason why we left was because we could not justify the rent increase. One other thing I started noticing in the last couple of months we lived here were the residents getting more inconsiderate as I saw dog waste in the carpeted hallway, chair thrown through the window in the roof top lounge, and rambunctious neighbors frequently arguing loudly in the middle of the night. Obviously, this is not a reflection of the Avalon itself, but it did contribute to our decision to move. Overall, Avalon took really good care of us when we lived here, namely the amazing staff members, and I’d definitely recommend!
We lived at Avalon West Chelsea for over a year and a half. We only moved because we needed to be closer to our son’s school. We loved every minute of our time living here. We’ve moved almost once a year for ten years and this was the best building and best staff of all of them. The apartment was wonderful. Everything worked the way it was supposed to—not to be taken for granted in New York! And the maintenance staff was so responsive. We never had a problem. But most importantly I can’t overstate how wonderful the front desk staff is. They treated us like family. Greeting us warmly everyday. And chatting with my five year old always making him feel like they had all the time in the world for him even while they juggled other residents and their duties. We miss all of you very much : Joseph, Gerald, Will, Hector, Kool, Darrell and Gio. Thank you for everything.
My favorite apartment in NYC. The apartment is clean, comfortable and everyone is friendly. Darrell, Joseph, Craig, Gerald and Kool all go above and beyond. They are the best!
A great residential building with responsible staffs and it is always feel like home because people communicate each other. The cleaning staff Gino she is an amazing and she always at lobby in the morning and say good morning to everyone and I love her smile and the concierges are great and friendly, Gerald always say hi to us and remind us our package even we forgot about it and he has great memory about our daily story and Kool is one of concierge who always doing late night shift and I think no one can do that but he can and Darrel is awesome that I like to chat with him. They are the best team !
We lived at Avalon West Chelsea for two years and had a wonderful experience. We only moved because we needed more space for the kids. Fantastic location and great neighborhood. Beautiful views of the river and the empire state building. But what made it such a great place was the entire staff. Cant say enough about the concierge, maintenance and cleaning crew! Thank you Darrell, Joe, Gerald, William, Kool, Hector and Gio! Big hugs to you all!!
I can’t say enough great things about the staff. The leasing office is great at accommodating to your needs, and always has a quick response. Maintenance always comes within 24h. The best part of it all is the doorman staff. Gerald, Darrell, Kool, Joseph, and William are extremely friendly and will go above and beyond for you! I love everything about the building, expect the walls aren’t the most sound proof but it’s not terrible.
I cannot recommend living at Avalon highly enough. I have lived here for over 2 years and I absolutely love it. From the moment you walk through the front door, you are made to feel very much at home. The concierge team are amazing, they all work extremely hard and I am most grateful to all of them. Special mention for Gerald, Darrel and Kool. Gerald is the friendliest person on earth and always has a very warm welcome home for everyone walking through the door, I am amazed that he remembers when there is a package for me (there are a lot of people living in the building, this is impressive). He is really kind and could not be more helpful, I love our chit chats. Darrel is great too, he helped me a lot when i moved in, especially with some of my deliveries that were heavier than i expected them to be. Darrel makes time for a conversation, as well as Kool, who is usually on the desk at unsociable hours (and these conversations are sometimes not the most sensible on my part). Thank-you to the whole team, everyone I have ever dealt with at Avalon have been really friendly and inviting.
I have been living here for 5 years!! This building is highly well managed with upscale standard, everyone at the concierge front desk, they are the best of the best! Especially, Gerald and Darrell who are my favorites. They welcome my family amd me, wholeheartedly. Their service is excellent for sure. I have lived in few a highrise apartments in NYC for 14 years, and this is the place I felt great and I have never seriously found any thing that was below my expectations. Avalon is Amazing, and the great Gerald and Darrell made my family feel special everyday when they stayed here. Thank you. 🙏♥️♥️♥️
Such as hospitable place. Been here for 2 years now and can’t imagine living in another building. The staff, Joseph and the other doormen, and the management company have been excellent
The concierges here are super accommodating and extremely friendly. It’s always a welcoming atmosphere. I would like to specifically highlight Darrell, Joseph and Peter where they’re always creating a warm environment with smiles. Thank you! Keep up the wonderful work guys.
I have lived at Avalon for 2 1/2 years now. Have absolutely loved the staff, location , and atmosphere of the building . Particularly the doorman. I was so blown out of the water by one particular experience I could not , not write about it.The doorman of my apartment building , Avalon West Chelsea : Gerald Die has always gone well out of his way for me. Not only making me feel grateful and happy to be home after a long day of work but always has the happiest of smiles , every single time - welcoming me home. There has never been a time where I haven’t seen him smiling.A highlight instance that he really showed me the time of genuine honest reliable (not only doorman ) but human being he was , was when I lost my iPhone in the middle of the night , my bag and phone was stolen and I had no one to contact without a phone at 1 am. I finally made it back to the apartment Gerald not only calmed me down and made me feel safe he proceeded to stay with me , allowing me to track find my iPhone on the apartments computers and wait for my father to come and help me track it down. I had been traveling abroad for some time and this all transpired as I was just moving back to New York fully. I was nervous what the transition would be like - but that entire experience In that moment I could not have felt anymore like this is home.I am so grateful , thank you so much to the Avalon team for hiring such great genuine people I am blessed to see everyday . It’s the day to days that are the most important.Thank you Gerald, beyond words.X Kay
Hello! We moved our daughter and her roommate from Avalon on 52nd lat week. The staff here at Chelsea West was amazingly helpful and kind, particularly Hector. At 52nd, Adrian was amazing as well. Thanks so much for all your help!
I’d like to take the time out to acknowledge Joseph at the front desk. On the daily bases it’s been warm consistent welcoming experiences from Joseph. Always smiles and gets up for people who may need a hand or any assistance. One day I wasn’t at home an my mother showed up assuming I was home, when I wasn’t. He was more than willing to help my mother track an Uber taxi down after I requested their services as well as get inside the taxi all set to go and even called me right back once they were in their way. I just want to say thank you and give some appreciation and express how grateful I am to have joseph at the AVA.
I have lived at the Avalon West Chelsea for 4 years and could not be happier! The staff is amazing and it is a great place to call home. Sarah and Susanne in the leasing office are the best in the industry and always go above and beyond what normal agents would do. Our front desk staff (William and Daryl) are top notch! If you are looking for a new place to call home I highly recommend you put the Avalon West Chelsea at the top of your must see places.
Awesome place to live, great neighborhood! Exceptional service from the doormen (Darrell, Gerald, William and Hector) they’re super nice and always ready to greet you, definitely feel right at home as soon as I go through those revolving doors. Maintenance is awesome as well, Gio always greets me every morning on my way out to work, very sweet lady. Roberto is very quick and efficient when we need something fixed in our apartment. It’s workers like the ones I mentioned that makes living in Avalon west chelsea extra special. Would definitely recommend living here to friends and family.
My wife and I spent 1 year at Avalon West Chelsea. We felt at home since the very first day. Everything in the building is as it should be in a rental building. Great apartments furnished with top class home appliances, fantastic lounge and terrace, no noise, gym, and, most of all, amazing people. The guys at the door are just amazing, Gerald, Derril, and all the others have always been ready to help with kindness and professionality.
I just recently left the building after a year but I can confirm the other reviews. The building is nice and well maintained in a convenient area, its the folks at the front who make all the difference though. Darrell is one of the most genuinely nice people Ive had the opportunity to be around, and Gerald went far above and beyond out of his way to help with our move-out process (which the building in general was excellent with).Top marks to William and the rest of the crew as well - its remarkable the difference they all make in a living experience. Theres a reason why this building has top ratings and I hope these guys are well compensated! Id gladly pay a little more rent to get them over to my new building.
I have to give a big Thank You to William at the front desk! He went above and beyond his job to help me during this shutdown . Dont lose this guy, hes a great addition to the community! Thank You William!!!I love living here at Avalon West Chelsea! The staff is amazing!I especially want to thank Gerald for doing a great job. He is always so pleasant. He always has time for your needs and will go the extra mile to help you. Thank You Gerald!!
As a resident of the Avalon, West Chelsea for four years now the staff have become extended family and in particular Gerald Die. I absolutely love coming home to his always positive energy.and contagious smile. His attention to detail and absolute outstanding professionalism make living here a joy and I love calling the Avalon my home.
I love living here at Avalon west Chelsea for the past 5 years I have enjoyed every moment here. The concierge are the best shout to Gerald and Darrel!!! They are not only the most amazing people but also they make me and especially my members family always feel welcome. Which is what I love the most! Thank you Gerald and Darrel you are both the absolute BEST!!!!!
I have lived at the building for a few months and have been more than happy with my decision to move here. Besides the great views and amenities, it is the staff and the people in the building that truly make it what it is. The concierge staff, in particular, are incredibly friendly, helpful,, and always make me feel at home. Gerald Die is a true star in this regard - he always manages to put a smile on my face after a long day and is always willing to go the extra mile to help out. Darrell and Nukool are also tremendously friendly and helpful - these three have helped create a special community.
The team here is genuinely, enthusiastically happy and helpful. From the front desk to maintenance to management, everyone here goes out of their way for the tenants. They are a huge reason why we e lived here for the last five years and have no intention of moving.
I love everyone in this building! The leasing office, the doormen, and maintenance are all very accommodating. Special shout out to Jarrell for the urgency in resolving our key situation. I appreciate all they do! The building is my favorite out of all my apartments in NY!
I have been a resident at The Avalon West Chelsea for 3 years now and couldnt be happier. The community is amazing, management handles everything transparently and are always willing to help at any time, with any issue. I would like to mention Sarah Frey, as she is the leasing agent I contact for anything regarding the building or my apartment. She responds promptly to any calls or emails and is always willing to get out of her way to help. Our doormen Darrell, William, and Herberto are the nicest and coolest people, always greeting you with a smile on their face and making yourself feel at home from the moment you walk into the building. If youre looking for an apartment in Chelsea I recommend you to look no further and give Sarah Frey a call, she will be there to assist you and answer any questions.
I could not imagine a more attentive, courteous and competent staff maintained at any other multifamily building, be it rental, co-op or condo.William, Darrell, Rabel and Tremaine perform wonderfully as concierges, greeting, screening and assisting all, residents and visitors alike.In terms of maintenance, Pablo and Noel have responded quickly and fixed things effortlessly. And, Sarah at the office has been cheerful and helpful.It all speaks well of the behind-the-scenes managers and supervisors who are able to set and maintain the helpful community culture at Avalon West Chelsea.Visiting friends regularly comment to me about how nice the staff is.I couldnt be more happy here!--Michael
We are so grateful for the Avalon West Chelsea staff! Not only are they extremely helpful and attentive to resident needs, but they are always cheerful, friendly, and great to talk to. They are always there to lend a hand to residents and theyve gone above and beyond during the pandemic to ensure our communitys safety. There is truly no competition!
We absolutely loved living at Avalon West Chelsea! What made it particularly special was the amazing staff that worked there who made it feel like home when you walked through the door. Shout out to Gerald Die for being a ray of sunshine to us and our baby girl!
I recently moved out of the Avalon West Chelsea after more than two years. Aside from the great building and amenities, I wanted to specifically point out that my time there was made amazing by the concierge team led by William and Darrell and by the maintenance staff. I would see William every morning before I left and Darrell every night when I came home. They were both courteous, professional and would always take the time to chat and joke around. They would handle any of my requests promptly, even if it required extra time and effort. I believe they were part of the reason the Avalon felt like home. The maintenance staff made life very easy whenever there was something that needed to be fixed in our apartment. We would submit requests all the time, even for the smallest things, and no matter the complexity or simplicity it was done without issue, within 24 hours, without any exceptions. I will miss the entire team there.
I have had the pleasure of living at Avalon West Chelsea for 2 years now and going on my third. The building has incredible amenities and beautiful apartments but that does not set this property apart from so many others. What does set it apart is the staff. Every single individual from The front desk to the leasing office to maintenance make this property feel like home
I have been living at AVA and Avalon West Chelsea for 6 years now and love it. The concierge are always there to help with a smile!
I love here! I moved in last March 2017. The staff is what makes this place amazing. Courtney, Gerald, Daryl, Kool and William are the BEST. The facilities staff is great and this is one of the best rooftops in the city in my option. Uninstructed view of the Hudson. The building also huts have great energy. That is what really sold me on choosing to live here.
Amazing! Beautiful clean modern new feeling building. Lovely staff! William and Daryl are always super helpful at the front desk - incredibly warm and kind. I also really appreciate the ladies in the leasing office- they care so much about their renters happiness and satisfaction at the Avalon
The community and sales staff is very helpful and flexible. I deal with enough paperwork, so its very welcome how easy they make it and how accommodating they are. This being the first apartment in my name (previous ones in my fiancés name), they spent plenty of time making sure I was comfortable with everything and understood all that I needed to. When I knew I had to sign a document but was heavily focused on planning the proposal, Sarah said not to worry about it, we can take care of it when Im back and even excitedly helped me to make sure I was all set for my big event. Sarah is just amazing to work and interact with.The concierge staff are all wonderful people who Id happily grab a drink with. I see William and Darrell daily, and like everyone at the front desk, they are courteous, friendly, and professional, and somehow remember the things going on in my life and check to see things are going well. I dont know how they manage this, with this building being large. They often know if I have a package and will grab it as I walk in even before I check my messages to see if I have one. Theyre like real world Google Assistants. It blows my mind.The maintenance staff is prompt and courteous. This building is very well built and relatively new, so I havent had much interaction with maintenance other than pleasantries in the elevator. The common areas are always clean, except with wet footprints during storms, of course. When there is an issue (the apartment needed paint touch up and the washing machine to be checked), they attend to it the same day. This is almost a mythical standard in New York.The building is relatively new and of great quality. When I was searching, I saw a few places that had fancy Vegas-style decor and fixtures, but they were for show and it was clear that it wasnt the same quality or craftsmanship as this building. I cant hear any neighbors from inside my apartment. Many of the apartments have great views, and the views never get old.The community is great. Everyone I have interacted with seems to be intelligent and pleasant. A lot of the community events are in conjunction with Ava, the adjoining apartment building with the same parent company, and they seem to have a great community to interact with as well.My fiancé, who lives in London, says she terribly misses this building and the people, and that if we stay in NYC in the long term, we could never consider another apartment no matter how big or cheap. Upon me deciding to write this review, she passionately insisted I mention this.
Nice building service. Special credits to Craig who works hard and put extra efforts to help the residents!
I had 3 leaks all at once in my apartment some time ago that was due to an issue from a few floors above mine. The maintenance team was quick to respond and was able to fix everything in a speedy time frame. Because of the work that had to be done, my apartment had dust everywhere, but I didn’t have to worry about it because the building sent a cleaning crew to take care of everything. Thank you to William Ivaska, Roberto, Jose & Aarta :) Aside from that Courtney in the office has always been amazing to interact and work with. A truly great building to call home.
I stayed there with my wife during a renovation of our condo in Manhattan and we were pleasantly surprised on how well this place conducts business. The office staff are very professional and polite. The concierge during all shifts are very welcoming when you enter the lobby each day. The building is very clean!!!! Its a non smoking building which makes the building even better.
Sarah at the leasing department is a tremendous resource at the Avalon. She is extremely knowledgable and knows each apartment inside-and-out. She is very personable and fantastic at her job.She truly cares about helping you find the right apartment inside the building! She has really gone out of her way to make the Avalon feel like a community and a home.
I recently moved into Avalon and had heard wonderful things about the buildings based on its presence in the DMV area. Little did I know, I would be welcome by extremely helpful and kind people into the community. William at the front desk in particular is someone that was immensely helpful during my move. Having lost something in a box that was thrown away, William made sure that Id get that missing item with dedication and conviction. Him and others who help run the community are detail oriented and respond well to service requests. Even through Ive had limited interactions as a new resident, Im happy to say that theyve all been very pleasant.
For years I was skeptical about moving into a full-service, doorman building - that it would feel impersonal, like a Midtown hotel. After a nearly a year at the Avalon West Chelsea, I can say that I love the building. The amenities are fantastic and the concierge staff are wonderful, so helpful. Whenever I see the warm, welcoming faces of Will, Darry and Rabel especially, I know Im home.
I started looking in the area for apartments since I often use the LIRR at Penn Station and wanted to be in walking distance. I visited a couple other buildings before this one and due to my young age (19) and living alone, I wasnt taken seriously and rarely got responses from the leasing office at other buildings. Immediately when touring this building, I was welcomed by the doorman and the leasing office and they walked me through all the different floor plans and options as well as how to apply online for an apartment. Within two weeks I was able to move in to my new home and love it! Darrel at the front desk is awesome as well as all the other doormen. Its a safe neighborhood and within walking distance from mostly everything I need. Thanks to everyone working here for making my first apartment renting experience easy and great :)
Update: The LOUD and constant construction noise across the street has made working at home almost unbearable, & the rents keep going up. Love the people in the building, but it’s no longer worth the ever-increasing price, especially with few amenities & the current financial crisis in the city.——We moved in just a month or so ago and just love it. The people who work and live here are amazing. Darrell Donalds has been great to us since the moment we first walked through the door. He showed us our apartment, and hes helped me when I needed urgent care, and hes given us all sorts of information that we needed as new residents of the city. Thanks so much for all everyone does here!!
We have lived here for over 2.5 years. Front desk concierge (William, Darrel, Rabel, Tremain), management (Robert and William I.) and maintenance (Noell and Jose) are all awesome!The apartments all have smart layouts with useable space. Finishes are nicer, but I wouldnt call them luxury. Lots of closet and storage space. Tons of light and amazing views.Concierge is always so friendly. They know my kids by name, and my apartment number without me having to tell them when I pick up packages.Maintenance responds to requests same day usually. Noel is so nice! Had an issue with my clothes washer and needed a new one. He kept me updated on a daily about what they were doing to get the new one ASAP, and gave me options for cleaning clothes in the meantime. Above and beyond.My only complaint about living here is there are some dog owners who let their dogs pee in front of the front doors. They are given warnings but since it is outside the building, there is not much that can be done besides of having someone stand out there 24/7.Other than that, we love it here and only need to move due to a growing family. Biggest apartment is a 2 bed unfortunately.
I am entering my 2nd year at Avalon West Chelsea and I am loving it. Great neighborhood, wonderful door service, and excellent leasing team members. Special shout out to Sarah, Suzanne, and Courtney for being extremely responsive to my lease questions and for providing excellent tenant relations service. I highly recommend this High Rise.
Fantastic team in all areas!Avalon WC has a fantastic staff from Door-Persons, Front Office, Cleaning staff, to the Maintenance crew.Everyone is diligent, focused on quality occupant relations.
I have lived at AVA and Avalon for the past 3 years and I love it. The people here are very friendly and they always make me feel like home. Over the years I have had a chance to get to know a few staffs including Chris, Addison, Dominique, etc. I just had Dominique come to my apartment today to check a few things out and he took care of everything. Very friendly and positive person. It’s because of people like him that I continue to stay here. Always looking out for me. Thanks Dom!!!
Best building, but even better staff! Everyone is super friendly and really makes you feel at home. When you walk into the building you don’t feel the pressure of the outside world and everyone makes you feel happy and positive. Huge shout out to the cleaning staff as everything is impeccable!
Gerald has been amazing in assisting us in our rather complicated move in. He is always a friendly face with a great attitude and is quick to help in any way. In particular, Gerald helped us in a huge way when we arrived at 3 am after driving cross country with a loaded vehicle. We very much appreciate all the help, enthusiasm and wonderful attitude he had shown. Keep up the great work.
Beautiful building with the best concierge team and a great overall environment. Sarah and community team are super helpful whenever we have any questions about the building or the neighborhood and the repair staff are the quickest I have ever experienced. My wife and I definitely love living here.
Mr. Robert Sanders has been my Sales and Service Supervisor for the past 2 years. He has shown and empathy for my needs and cooperation in times of duress that goes beyond his job title. Not only does he show a professionalism but a true good nature and understanding of tenants problems. If he wasnt working for Avalon, I would hire him to work for me!
It’s been 8 months living in the Avalon west apt. Leasing office & front desk service are amazing and super friendly. HOWEVER! That’s all it!!!The quality of my neighbors are super ignorant/loud and not professional. I’ve been dealing with weed smell coming to my room from the next door. I don’t smell the weed anymore from my room (after 6months of long fighting) but still smell from the hallway and the elevator (I don’t care at this point but will not recommend if you have kids )All the walls and callings are super thin. I’m dealing with super loud music day/night from my next door. I’ve reported many many time to the leasing office and even reported to police but still dealing with the loud music everyday.I can hear EVERYTHING!! I can hear when upstairs people having sex or Kids are running around and screaming starting 7am. Can’t relax at home at all.Tips, don’t live in the 8th floor where connected to the AVA building!!!
To the best team! Thank you Will, Gerald, Joseph, Darryl, Gio, Arta, Pablo and Fernando - you guys make this place truly wonderful. You are all incredibly professional and attentive. Thank you for always giving me a hand with whatever my family and I need. To the management office, thank you for always helping and guiding me through any decisions or renting processes. This place has/is my home and community for the last 5 years , so a heartfelt thank you to all of you!
Living in Avalon West Chelsea has been one of the best decisions Ive made. Overall great experience and all the door men are especially helpful. Gerald for example has done a great job and has been very helpful.
I moved to Avalon West Chelsea almost a month ago and my experience thus far has been great. I especially have to say thanks to Gerald and Hector as they have both gone out of their way to help me move in - thanks to the entire staff!
This is not the greatest review in the world. This is just a tribute.Avalon West Chelsea is a great community and not just because I live here. The people I meet in the elevators and lobby are friendly and if you’re a dog person, lots of friendly dogs to meet too. If you’re not; maybe don’t live in Manhattan; just saying.It’s just 5 minutes walk down to the river and close to the Highline, which you can walk along to the Chelsea Market and the Whitney. It’s not super crowded this part of town, which I like but easy to get to Midtown or the Village if you want. There’s some cool bars and restaurants and new ones popping up. The Chelsea art galleries (with viewings and free wine tasting on Thursdays) are just outside our door.It’s less than 10 mins walk to 34th St-Hudson Yards (7 subway) and about 15 mins walk to 23rd St (A, C, E subway) and Penn Station (convenient for LIRR to JFK and EWR airports). I can’t help you with parking or buses, other than there’s a crosstown M23 SBS nearby. I Uber or Lyft.I stayed in a studio and then moved to a one bedroom when my wife and puppy joined me. Sarah took us on a tour when we first moved to NYC and were checking loads of apartments, and then helped with the initial and subsequent leases. She’s tenacious (aah, hence Tenacious D reference), super friendly and helpful. The Avalon lease management system isn’t always the best but Sarah helped navigate me through it. Once set up, the app is good though for maintenance requests and paying rent. The resident lounge and rooftop terrace have amazing river river views and are a great space for entertaining. Looking forward to trying the grills next summer. Have used the lounge when working from home and enjoyed the river view and free resident wifi.All the staff have been awesome with special shout out to Courtney, Darrell and Gerald. They all help me feel welcome when I come home and help whenever I’ve got a query, from working out pet fees, to recommendations for places to eat and drink, to Halloween costume suggestions and to watching the little fat kid test the pools in a new apartment construction (not as creepy as it sounds; it was funny and strangely mesmerising to watch). Love chatting with them after a day at work or a night out.Oh and Sarah goes to the gym and I think I’ve become her anti-Personal Trainer. I’m not a positive role model when it comes to exercise (unless it involves walking my puppy or going hiking) and prefer to be drinking and eating chocolate or pizza or Vegemite on toast but if your body is a temple, you can pay extra per month to have access to the gym in neighbouring sister property AVA. Ask Sarah about it; not me.So five stars: one for location, one for the building itself, one for the staff, one for the amenities and one star for the vibe of it.
This review is for William! Avalon West Chelsea would be nothing without William! William is such a warm and friendly presence here.William is always there in the morning to see me off, as I head to work and there is no better way to start my day. He is a calming and reassuring force, I genuinely am impacted by his aura.He is also the ultimate professional. Always bringing his A-game whenever I need help with something.To say William is great is an understatement! He is truly the best!
Great views and BBQ deck area over looking the Hudson! The doormen Joseph, Gerald, William, Darrell and Kool are the best! So helpful !! Always in good spirits to have a chat. Couldnt be happier!
The staff is wonderful including Roberto Madrid, Darrel, Sarah, William, the Roberto from Dominican Republic, and they hired a couple of new guys including Gerald that are great also super warm. Theyre super nice, helpful and friendly. Service requests are fulfilled super quickly. Roberto Madrid always fixes everything super quickly and efficiently. The building isnt full service which is fine, however the doors are quite heavy when carrying packages or if handicap theres no button to open nor sensor on the doors. The ACs in my unit arent great they dont circulate and apparently its the same in all apts. My unit is western facing so its beautiful and looking at the water but it gets really hot in the summer and even had to get a fan for the bathroom/ closet situation. Theres also been a weird odor coming from the water all year which they always come to fix but yet doesnt seem to go away... The rooftop is beautiful and possibly the best feature in the building (note: only allowed 3 guests per resident) and closes at 11. Unfortunately, rent went up 400 dollars extra per month from last year in my unit (which is crazy) and will have to move. They granted me a months extension but not more than that... Gym costs 100 dollars per month and is located in AVA building next to this so consider adding that to your monthly rent as well. The building is close to the river and the park and close enough to Chelsea and the highline. However, closest subway is on 34th and 10th. Which is an avenue and 6 blocks up...so just things to keep in mind. I actually like that theres no foot traffic usually, just note closest CVS is on 23rd Street and 10th and 11th avenue can be kind of sketchy late at night.
Hi, Im the nanny for a resident in the building. William from the concierge staff always makes me feel welcomed. Whenever I need assistance hes always there to lend a helping hand or give advice. He does an excellent job providing customer service. Just wanted to mention him, and say keep up the great work!
I was doing some apartment hunting, and entered West Chelsea. As I entered I was greeted by William, and he actually was very polite & knowledgeable of the community and neighborhood. He gave me information about the units, pricing, suggestions on the nearest places to eat plus shop, and he even knew the square footage & where the views faced. I was beyond impressed with him helping me without an agents input. Just wanted to commend him because thats the level of service that will get you new residents, and keep them!
I love AWC- the building is wonderful and the doormen are truly amazing people. In particular, I want to thank William for always being so helpful, kind, and accommodating. He always goes the extra mile for any favor I ask. The absolute best!
I have stayed in Avalon Community since 2013.2016, I transferred from Avalon Westbury to Avalon West Chelsea. Avalon people have an absolutely enthusiastic attitude for providing service for their residents and as well as professional skills. I am already taken this community as my home. Comparing to other communities, Avalon Chelsea has its own special taste.With the galleries surrounding the property, the Javits Center, McKittrick Hotel (Sleep No More) and the new raising area Hudson Yard, all these convenience created a wonderful and quality live experience for New Yorkers.Specifically, I worked with Susanne Shaw from the beginning. Shes very consistent from day one. Whether it is a sunny day or a raining day, she always gives you a comfortable and sincere feeling. Many of those people are trained like a robot that you hardly feel the human breath from them. I guess this is why Susanne is different, as well as her partner Sarah. The most difficult thing is to be consistent. Often time, people changes based on their mood, either rude or polity. If youd like to learn what is consistence, I suggest you move to Avalon Chelsea, of course, Susanne is the person you want reach out.Certainly, she helped me went through all those terrible time when I did the transfer. It is my honor to have her in this community.
Ive been living at AWC for a little over a month now and I already never want to leave. The staff is incredible (shoutout to Madison who is a DELIGHT!) and always makes you feel at home the second you walk in the door. Great amenities, great location, great vibe.
When Avalon West Chelsea was first completed it was a good value in a good location (adjacent to art galleries, Highline, Hudson River Park). Now that the subway station at Hudson Yards has been completed, Avalon West Chelesa is a good value in a GREAT location. I live in a studio that is spacious relative to many studios Ive seen. One caveat: Some of the rooms in 1-bedroom and 2-bedroom units are compact, but not cramped as long as youre not a pack-rat. Finally, the staff are friendly and responsive.
Love living here! Gerald at the front desk is always happy and there to help with anything. He (along with Darrel and kool) helps make up a great staff that make living here such a positive experience.
We love this building!! Weve been here for almost a year and are so pleased by the building amenities and the apartment itself. Amazing doormen, leasing agents, and maintenance crew makes it an even more enjoyable experience. Recommend our building to all our friends!
Been here for almost a year and love it! Sarah was so helpful throughout the process. The entire staff really knows how to make you feel at home. Darrell and Sir William are always there to greet you with a friendly smile.
Very positive experience living at AWC. Easy leasing, move-in, and move-out process - Sarah Frey was especially helpful. Quiet neighborhood, proximity to the High Line, and good amenities. Friendly and accommodating service from the entire staff.
Ive been living here for two years, and the buildings been amazing great amenities and not to mention the doormen staff, especially Gerald makes me feel just at home always welcoming always remembers me.
Avalon is my FAVORITE place on Earth (for real). Darrell and Gerald and all of the others are always so so nice and helpful and are such a pleasure to come home too!!! I recommend Avalon to literally everyone I know. Avalon is the GOAT.
Susanne Shaw is a super patient and professional person. When I had my appointment, she was enthusiastically and carefully treated me and explained all the details of the community. She did not view me as a Asian, rather a important client to her and did absolutely everything for me to help me better understand things. She is the best agent I have ever seen. Strongly recommend her if you are looking for an apartment at avalon chelsea. You will not only find your HOME, also will learn a lot in terms of living in NYC.
The best apartment I’ve lived in! Entire staff is always helpful and are more than happy to help you with any problems you may have. The leasing office makes sure the whole process goes as smoothly as possible.
Avalon West Chelsea is a great building in a neighborhood that keeps getting better. The concierge desk, leasing office, and maintenance teams all help make Avalon West Chelsea a great place to live. Highly recommend the building to anyone looking in the Chelsea/West Chelsea area.
This review is for Herberto. Night concierge at Avalon West Chelsea. Always makes sure Im safe, very friendly and helpful. Been living at Avalon West Chelsea since 2014 and couldnt be more happier with my place of residence. Would definitely recommend living here. Hope this review helps anyone out there considering.
This is a good building with great views in a rapidly changing (for the good) neighborhood.Con: the air conditioning /heating system is preety loud and it doesnt get to comfortable temperature in the apartment. Meaning you are always cold. Also, the neighborhood is loud due to construction. If you dont mind this, youll like the building.Con: Some of the people who work in the concierge are not very hospitable. The service you get from these people is not worth the high rent you pay.If you have kids, and are considering this building, look for an apartment on the higher floors away from street noises. The street noises are loud enough to wake up your kids.All in all, new and decent building, great views and light.
Im a resident of Avalon West Chelsea 282 11th ave.Concierge Rabel provides top notch service. Wonderful people skills, very friendly, sociable and always smiles with a warm greeting every time he encounters a resident.He knows AvalonBay core values because residents, as well as guests, are properly and professionally assisted. He is educated of what AvalonBay offers to its residents when they are not aware or sure of them.Rabel is great with providing residents with assistance with mail i.e. incoming and outgoing packages.Lastly, lve seen how professionally Rabel informs residents and their guests whom are permitted on the terrace. He willingly works with guests and their requests.Rabel makes me feel secure living at West Chelsea knowing that he is always on top of things and the building is secure from unwanted visitors.Thanks again for the wonderful work you do Rabel.
Super excited to be in this building, great experience with Courtney + Sarah in the leasing office, and would highly recommend Avalon West Chelsea! They made the process a breeze. Great office staff!
I really enjoy living in Avalon West Chelsea! The service is impecable. I had the pleasure to be helped today by Gerald Die. He is very polited, always willing to help and has this very nice way of treating us that make us feel welcomed and happy. Thank you Gerald!
Wanted to say a heartfelt thanks to William for helping me when my dog had a seizure not long ago. He reacted calmly and immediately started googling resources to help me take care of him. William takes care of so many people & inquiries & packages a day... I have to help him for always being so personal and caring, especially at this crazy time of year! Melanie
I love everything about this place so far. Quality of apartments and ammenities is great, maintainance is amazing, and the staff is super friendly. Having doormen is definitely a gamechanger; Darrell and Gerald are the most friendly and serviceable individuals I know!
Stayed in this building for 2+ years now. Friendly reception staff, reliable maintenance personnel, quality built apartments, and a super helpful team in the leasing office. Ask for Sarah or Susanne when looking to lease, they are the best!
A seamless living experience, with an unbelievably quick, kind, and thorough maintenance team - Cameron, especially, is an excellent maintenance technician!
Living here is such a dream. The neighbors are very friendly, and the employees in the building are so helpful. This building feels like more of a community than just another apartment building. Highly recommend.
The staff in Avalon West Chelsea is amazing;knowledgeable, friendly and helpful! Especially Joseph the “doormaster”. Love living in this community!
A++ Staff (you won’t find better) Gerald, Sara, Courtney, Hector, Etc... They truely make you feel like you are home.Unfortunately since I moved in (August 2018) construction under my apartment is driving me crazy and I can’t work from home. Hope things change soon.
Thanks to the maintenance crew for a stellar / quick fix of our Kitchens microwave unit. Our request was answered within 24 hours and our microwave is back up and running in no time. This building has excellent services! Thank you!
Excellent service - very friendly and accommodating staff. Sarah Frey, leasing agent, is a pleasure to work with; going above and beyond to help! Its a pleasure living in the building.
Lived here 5 years. Amazing building and amazing staff. Doormen are the absolute best especially Joe, Gerald, Kool, Will and Darrell.
Concierge Joseph Medina is efficient, friendly and hard working. Simply put, Joseph Medina and staff is always a pleasure to come home to.
Joseph, Darrell and Kool are the best and always give a welcoming smile when I come home.
Gerald is the best, best doorman in New York. I love the building and love the service. Thanks for all you guys do.
Delightful staff that makes you feel at home. From the folks in the leasing office to the doormen to the maintenance personnel, weve had great experiences here.
Joe is the best amongst a really good crew!!
All the people on the concierge team are amazing. Friendly and very helpful at all times.
Great building to live in. The upkeep is always up to par, nice location, and a great staff. Heriberto, who works at the front desk overnight is always polite and very helpful.
The staff here cant be beat. They are always helpful and caring. Ive lived in this building for the last 6 years and its always been awesome!!!!Thanks team
AWC its without effort to rate Conceige Rabel 5*, Rabel truly understands and consistently delivers outstanding service!Always a genuine welcome home when I walk in the door.
Amazing staff, just the most helpful and lovely team who made my moving in experience so easy. The building and neighbourhood is also great.
Wouldn’t live anywhere else! I especially love the concierge staff. The nicest and best we could have!
I just moved in to Avalon West Chelsea a few days ago, and so far everything has been seamless. Great staff and everyone has been super helpful so far!
Great building and friendly staff. Decided to rent in their sister building, AVA, but would be equally happy here, Im sure.
This place is the best!! Great views, beautiful apartments, and the concierge is so nice & cool (shoutout to Gerald!!!)
Great building, great staff (especially Darrell!)
I have lived here for 6 months and am in love with this building! The staff and tenants are great. Highly recommend.
Doormen are second to none. The team looks to always make you feel at home and its always in good spirits
Nice building. Excellent staff. The leasing agents are very attentive and helpful.
The repair team came within 24 hours of the request and quickly fixed the broken component of the dryer, which now works.
Roberto is in maintenance, He always so helpful when your in need need and does it with a smile.Howard
Courtney at Avalon West Chelsea is amazing and prompt, would recommend her and this building to anyone.
Love the staff! Gerald is awesome! Great place to live
Great staff, always clean and quick to fix any problems. And let’s not forget Darryl is the very BEST!!!!!!!!
Nice location. Gerald is a very kind and amazing guy.
William from the concierge staff is simply amazing always polite and super helpful.
The concierges at Avalon West Chelsea are the best!
Awesome response to service requests! great communication and quick repair.
Amazing, clean and modern building. Great service, friendly staff.
Great concierge staff and leasing office!!
Incredible staff! Joseph was super helpful!
Darrell is AMAZING!
Super nice, friendly, polite and welcoming staff
Recently moved into the building and loving it!
Awesome place to live. Location is amazing.
Darrell and Sarah are great!
Good service and thick walls
Darrell is great
Total reviews rating 4.9
162 Reviews for Avalon West Chelsea 2023:
Review №1
2022-03-18Living at Avalon West Chelsea has been a wonderful experience. The best part is the community, and it’s most important culture carriers, the doormen! Gerald is wonderful and has an amazing attitude. Joseph always greets you with a smile. Kool is always in a great mood when he greets you late at night. All of them are great. Couldn’t say enough good words about this wonderful crew!
Review №2
2022-02-28I really love Avalon West Chelsea and it truly feels like coming home with how warm and friendly everyone is from the residents to the front desk, concierge team, maintenance team, leasing office, and management. I always enjoy all of my interactions with Gerald, Joseph, Kool, Rossy, Hector, Craig, and Darrell to name a few! The maintenance team is so prompt with requests and the concierge team will go out of their way to help you find packages, load them into elevators, even bring them up to your apartment when youre out of town! Its also just a beautiful building in a cool neighborhood! Love calling this place home!
Review №3
2021-12-06Im loving the Avalon West Chelsea! I moved in this past Fall and have felt so welcomed and taken care of. The entire staff is amazing, so warm, and very helpful with anything Ive needed. Everyone who works at the front desk is very attentive and so friendly. The building is always clean and beautiful (lobby smells great too). The best part is all the cute dogs, and the bowl of dog treats in the lobby :). The building is in a great area, right by Hudson Yards with lots of great new restaurants. Highly recommend the Avalon West Chelsea if youre looking!
Review №4
2022-03-17Love this building. It’s a real professional door! Keeps you safe and everything runs smooth. Everyone really friendly and professional. Darrell is outstanding ! He has been my doorman 5 years it feels like family! Best building for the price in Manhattan. Consistent staff
Review №5
2022-04-16Living in Avalon West Chelsea for the last year and a half has been a great experience! Clean building, spacious apartment, and friendly neighbors. The staff have been all around fantastic as well - always friendly, respectful, and welcoming. Craig and Joseph at the front desk always go above and beyond. I also appreciate that the building is very dog friendly.
Review №6
2022-03-17Ive been a resident at Avalon West Chelsea for years now. I absolutely love living here. The concierge staff are extremely helpful and go above and beyond for the residents. I would definitely recommend this as your next forever home. Darrel is one of the best concierge staff at Avalon West Chelsea
Review №7
2021-12-12Ive lived here for almost three years now, after living in other doorman buildings in the city. Ive been extremely pleased with it. The staff is tremendous, from management to each of the doormen (Joseph, Darrell, Gerald, Nukool, Craig and Hector), and the maintenance team as well. Every time I have an issue, it is resolved very efficiently. And I dont have many issues come up because the building is so new and well maintained. I would definitely recommend this building to anyone wanting to live near NW Chelsea or Hudson Yards.
Review №8
2022-03-08Avalon West Chelsea is an amazing place to live! There is an excellent concierge staff and the maintenance team is just amazing! They are all friendly and always happy to help. Shoutout to Joseph, Darrell, Kool, Hector and Carlos for making this place awesome! Every time there is an issue they resolve it right the way and in the best way possible! A special thank you to Craig who always finds sometime to catch up with us and always greets us with a smile!
Review №9
2021-12-15We have lived at Avalon West Chelsea for a number of years and have had an incredible experience! All the staff from Management, Concierge and Maintenance are extremely friendly and willing to go above and beyond for any resident. The amenities are clean and well maintained at all times.The Concierge team deserve extra recognition, they are all incredible and have made living here a great experience , Thank you Hector, Derrell, Joseph, Gerald and Kool, they are always willing to assist with any question in a professional and friendly way!
Review №10
2022-03-18Ive lived at Avalon West Chelsea for 2 years and the whole staff here has made it feel like home, especially the concierge team! They are so friendly and welcoming - special shout outs to Joseph, Darrell, Gerald, Kool, and Craig! They are always super helpful and willing to go above and beyond. Theyve definitely made my experience here amazing.Also another shoutout for the maintenance team - they are super quick to address any issues that might arise and are always professional!