Wheelchair-accessible entrance
Yes
Avianca Express in Jackson Heights
Categories
Location on the map
Jackson Heights, Queens County, New York, US
Accessibility
Phone: +1 347-808-8752
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:Closed
Comments (77)
Great service, very professional stuff and very quick delivery.
Great staff: kind and helpful!
Some things were missing in the Avianca Mail.
I drove over 50 miles to get to this place to find that they closed the door at my face at 7:30 p.m when the official closing hour is 8:00 p.m. That says a lot about their service!
Best place to send your boxes to Colombia
It states that it open on Sunday but when I get there the store is closed
No problem sending merchandise and goods.
Great service and fast deliver!! 😜
Great and helpful staff highly recommended
Great service, Jackson heights location
Nice service
Customer service needs improvement
Excelent service
Excellent service
Fast shipping!!!
Nice
Terrible service.
A very slow service. I dont know what happened to the service but its not very good. On July 13 (2022) I sent a document to Cali Colombia and they told me that it would arrive in 3-5 business days. The document arrived on July 22 (2022), that is, more than the time they told me. I will not use this service again.
Excellent customer service and advice.Very good place to send documents or merchandise.They have a good and comfortable atmosphere.Current services are in:10 pounds at $ 28, 15 at $ 35, and 30 at $ 60.I recommend it for its ease and agility in service.
Because I looked at the scale with a higher weight without having placed my box 📦 I received rudeness from a worker and she told me that she would not attend to me if I left her office .. and she also received the same rudeness from me. Avianca shipments from 81-15 37av Queens NY
They are scoundrels they canceled a confirmed flight in sao paulo brazil I have a year and a half I cannot use the boucher they do not answer the call in the call center I have until December 31 to use very apart from the tightness in which they put me when canceling the extra expense that I had to do ... formy that go bankrupt by thieves !!.
Very good attention and good fast and safe service I have been using this Parcel shipping service for 20 years without any problem.
After the pandemic there was a change of administration, it has been terrible, the customer service very bad. For more than four years I have been sending parcels but honestly I already consider not sending in this place again. They asked me if I was sending prohibited articles and I answered that they did not open and check everything it contained in the same way, and told the person who checked the box to look for any appliances; It is ridiculous I pack the box also if any of these items goes inside the box in the Colombian customs they retain it. This they did not do with the people who passed before me. In addition, the weight of your scale exceeds the original weight of the boxes
Very bad customer service! I was understanding I was having such a problem that the other old woman had a job there she got in more that was all rude only more command there
VERY GOOD FOOD 100%
I have the habit of sending through this office, but I am looking for another that offers me better service and price, since I have compared and the value is quite high. Unfortunately, companies play with the loyalty of their clients, and enter into an abuse price. In addition to this, on the door of the office they have a notice of only the entry of two people, when I arrive, I see this irresponsibility of finding five people inside. The protocols apply only for clients not for the establishment. That is why I invite everyone to look at other offices or companies. In fact at this moment I am waiting for a response, about a box that I sent and they delivered it in another city. I will be telling you.
My television arrived in Colombia completely splintered the screen and claim that it is second as if it had not cost anything. The worst part of the case is that they do not answer for anything, the reviews he has on Facebook are terrible and his service is terrible too. First, last time I sent something out there and I recommend it is a complete blatant and when we send the letter of complaint they do not even deign to answer a month ago. At the same time send a large box servientrega that I get super well packaged and complete, is next to this. I hope you do not make this mistake since it is not the first time it happens, a time ago in December my uncle looted all the merchandise of value from a box and obviously they did not respond either.
I called at 3:55 pm and the woman made me wait in line until 5:50 pm, to tell me that they close at 6:00 and she cannot answer me.Unfortunately, Colombians have a BAD REPUTATION IN THE US. by these kinds of people.
The worst service, they said it was sure that it was expensive because it arrived in 2 days, I sent important documents, and they disappeared without giving any reason at all and without answering for anything, I assure you do not send for this company, the service is very bad, and if something is lost they do not respond, they do not answer. They do not assume, they told me it was lost and now, without thinking about the damage and the consequences hurting me terribly. Terrible this company
Before, people complained about Ivan because of bad service but at least he came and attended me and was very kind now the information on the internet is not correct, I travel 2 hours because he said it was open until 5 and when he arrived he said that they closed at 4 they did not attend to me any more, apart from that I carried a very large box and I had to load it and return with it to another site ... EVERY DAY AVIANCA WORSE
EXCELLENT SERVICE AND QUICKLY SEND A BOX ON SUNDAY AND TODAY WEDNESDAY THEY RECEIVED IT !!!THANKS A THOUSAND AND A THOUSAND ITS WORTH PAYING A LITTLE MORE IT COMES FAST AND SAFE
It is my first time that I send to Colombia through Avianca and I really do not recommend it. It bothers me that the staff of this company do not inform you about what can be sent or not from the beginning ... I was sending some fragrances for my relatives along with other items and the person who attended me only informs me until the end of everything the process that AVIANCA is the only company that does not allow sending splash ...Unfortunately I do not recommend it at all ...
The system appears to be somewhat complex, which makes the service a bit delayed. But they are very kind people and the best thing is that the shipments arrive safely
Terrible service !! a single lady attending and also helping clients to pack things in the boxes, the rest of the clients dont give a damn !! 20 minutes to serve a single person !!
Terrible attention of the lady who is found is very rude, it hurts that they treat the clientele that horror
Its always closed
They have closed long before the usual time, they have deteriorated the service, I have called several times and they do not answer and the worst ... the website has been bad for several days and I have not been able to find out where the box that I send ... whats up guys improve service again please. Thank you.Note: I have been shipping for years only through Avianca Express
Excuse me, doesnt anyone work in that office? I have been calling for hours and absolutely no one answers, it is not to claim anything, I just have one question what to do.
Its the first time I use it, it went very well! Everything arrived perfect in Bogota and very fast. I recommend it!
By chance they can help me in sharing an estimated price of what this service costs --- for example a 50-pound suitcase to El Salvador ---
Excellent service. The man who attends has very good patience especially with the elders.
Excellent service not only of fast and safe transport but also of the people who serve the counter
I am very unhappy! !! Always I need to pay again in Colombia Again, You always have to pay again in Colombia
I think for me they have treated me very kindly with sanity and the service very good Thank you avianca for putting them in contact with our loved ones
I always prefer this site to send my parcels to Colombia ... the attention and service is very good ... Recommended!
Excellent service to send documents & packages from the USA to Colombia, Venezuela, Ecuador, Dominican Republic, Panama, El Salvador, Nicaragua & Guatemala.
Excellent service the boxes arrive in Colombia very quickly
Located in a downtown area. Subway close. It has competitive prices for this type of business. Good attention.
The load is coming too late !! Avianca is not the same as before than sadness! 👎🏽
The best and safest for shipments to Colombia
Very convenient and safe for my shipments.
What I ordered arrives on time that I like
I love it, good service, excellent. Thanks Avianca.
Good service, quick attention; good advice
It says on the page that they close at 8 pm I am 7:15 pm and it is closed
Good service and fast shipping
Good office for shipping
Excellent attention ... l
Everything came before time
Excellent prices and services
Excellent service
Good excellent service
Good service from Ivan
Good service
Very compliments
Fabulous the employees
Númca answers the phone. 🤔🤔🤔🤔🤔🤔
Total reviews rating 3.9
77 Reviews for Avianca Express 2023:
Review №1
2022-02-07Worst air line ever, I bought a ticket for my mother, but due to the pandemic she couldnt travel, and we try to extend the date of travel, but the airline said that they were not responsible for her not being able to travel. They deny our request for refund, basically they stole our money!! $1,000 dollars ticket!
Review №2
2020-09-15Very helpfull. The staff was helpfull amd took the time to amswer my questions. First time as an Adult I was sending some items to Colombia. There is a soecial going on 10lbs for 28 dollars 8 days time. They can ship to their locale or deliver to the house. Credit and debit cards welcomed. And a detailed receipt is given at the end. Please make sure you have in detail what you are sending. And a total cost of items sent.●●●●● UPDATE 14SEP2020 ●●●●●Our package arrived 1 day early. It was delivered to the house. No issues. I am so happy, and I will be returning soon. Thank you to all involved.
Review №3
2016-05-09Excellent service. Been using them for years, never have had a single issue with my packages and I ship a lot. Shipments always arrive in the time frame. Thanks Ivan & Alexandra!
Review №4
2015-09-11They steal from you even thought you pay for insurance on the merchandise. I would not suggest you going to avianca express. They use their name to steal from you. You expect to trust them as a well known company. At the end is your fault because they did not find any alterations in the package.. how are you going to find any alterations if its their people who does all the process. I waited to do this review to see if the insurance will work but no... they steal from you from the time you enter their door.
Review №5
2021-03-20She was very helpful and knowledgeable, great experience. I will recommend this place for your Mail needs.
Review №6
2019-12-07Customer service really in need of improvement tried to call phone number no one answers goes to answering machine to track packageWHAT HAPPEN IS IS NOT A RACKING # QUESTION IN MY OPINION BAD CUSTOMER SERVICE !!!!!
Review №7
2021-02-07The people in this office are extremely rude. They yell at customers. its seems no one has any clue of customer service and no one is in charge. what a scary place
Review №8
2021-03-26Ive tried to call countless times and no one ever answers the phone. Please provide a new phone to reach you guys or check if your current phone number is not working.
Review №9
2020-11-14The customer service that this business provides is outstanding. Thank you for what you do for the community!
Review №10
2022-03-08Terrible airline, worst airline ever