Avis Car Rental in Hauppauge

Review №1

2022-02-27

Worst car rental experience ever (although Im not sure you can call it a car rental experience when the location literally has ZERO cars on site even though a reservation was made). Aside from having no signage to tell you that the rental car place is inside the sketchy Radisson Hotel lobby, this was by far the most frustrating and unprofessional service I have encountered. After arriving to pick up our reserved car on Saturday at 2pm, calling the attendant because apparently there is no need for the employee to actually be at the rental desk ever and its fine company policy to have people call him on his personal cell phone for help -he finally arrived and said they had no rental cars on site. He said they MIGHT have one at noon on Sunday. I then contacted my company to make other arrangements since this was a business rental and they made the reservation, so they rebooked the car for Sunday at noon from the same location (despite my advice to FIND SOMEPLACE ELSE) since other rental car places were closed on Sunday and this was the only option. I called ahead on Sunday morning to make sure they would have a car, and was informed that if I came at noon they would have a car. I arrived at 11:45 to an empty desk, called and texted repeatedly with the employee as per the handwritten sign on the desk, and he showed up with a car at 12:15 that might smell a little like weed smoke. Car is fine, but whatever game this guy has running out of this location is a joke. DO NOT RENT FROM THIS LOCATION. Im not sure how they can even call this a car rental place.

Review №2

2020-08-05

We have rented more than a dozen cars from them over the past 2 years at all their locations. They ALWAYS go above and beyond to help us. Great to work with and very accommodating. Special shout out to Gary who always seems to go the extra mile for us.

Review №3

2019-09-05

Ive never had a more frustrating experience renting a car, I know the employees job is not thrilling but at least pretend to care even a little bit. Also changed their minds on what information is needed, even though everything was already established online prior to arriving. Will go out of my way to avoid Avis/Budget in the future.

Review №4

2021-08-04

I had no issues with the car or service, but I do wish that there was an attendant there when I was picking up and dropping off the car. Both times I had to call the attendant

Review №5

2018-05-28

Car was dirty, it smell like cow poop , no rugs, dirty outside ... my husband ask to have it Clean and they spray a little water outside.. spare key so doors and truck had to be done manually, bad customer service if I could give no stars I will do it.

Review №6

2019-03-29

Horrible customer service, confirmed and pre- payed vehicle, to have the representative Ronny, call me 10 minutes before reservation and tell me that they wont have my vehicle for another 6 hours, then proceeds to tell me they can give me another vehicle for a higher price. Horrible customer service.

Review №7

2020-09-13

The advisor at the airport location in Cartagena Colombia, give to me the options to modify my reservation and confirm the type of vehicle reserved.

Review №8

2020-12-22

After renting a car from jfk reeking of pot smell i was able to switch cars at the Medford location all is good now!!

Review №9

2018-06-29

Ak who helped us at the hotel was absolutely amazing.After Budget corporate charged me $900 by mistake, Ak proceeded to follow up and call me to make sure everything was taken care of.

Review №10

2017-03-25

Wish you could give 0 stars. Just make sure to call ahead when picking up because they wont call you if they dont have any cars even though you had a reservation.