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Phone: +1 646-733-5995
Site: https://www.avis.com/en/location...
Opening hours
  • Monday:7AM–3PM
  • Tuesday:7AM–3PM
  • Wednesday:7AM–3PM
  • Thursday:7AM–3PM
  • Friday:7AM–3PM
  • Saturday:7AM–3PM
  • Sunday:7AM–3PM
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Total reviews rating 3.7

146 Reviews for Avis Car Rental 2023:

Review №1

2022-06-21

I had a great experience renting from this location. I was upgraded and given a really nice vehicle, a certain German brand. Friendly staff, smooth pickup/return processes, excellent car with no issues... what more can you ask from a rental car place?

Review №2

2022-06-14

Didnt have my car that was booked months in advance. Ended up with a pickup truck for myself and 2 others so all of our luggage went into the bed while it was raining and got soaked. Employees would not take any accountability. I still have not received the emailed receipt or credit for overpaying days after dropoff. DO NOT RECOMMEND

Review №3

2021-12-24

The car was excellent, the service at the Avis office was efficient and friendly.The cost was a bit high, but I read the reviews of other rental car services, and Avis had the highest scores and best reviews. Also, holiday season tends to be busy and car rentals are not easy to find. We trusted Avis and everything worked out perfectly.

Review №4

2022-06-07

The staff here was friendly and very helpful. Unfortunately, the car I got was nasty. The exterior was all scratched and scuffed up, which I can ignore. But the interior was gross, with lots of stains throughout. Big spill mark on the passenger seat, etc. Probably not necessarily this specific locations fault? But Avis should have taken this car out of their system and done a deep clean.

Review №5

2022-05-12

Dawnette Westcarr works at the front desk at the w 31st location in NYC. I cannot say enough good things about Dawnette and the service she provides to her customers. I have never left a review anywhere for anything but had to to let everyone know what great experiences I’ve had with her each time I’ve seen her! If only every company had a Dawnette, the world would be a better place!

Review №6

2022-06-17

First car rented brakes were trashed making noises like the wheels would fall off. Nice lady at front desk delt with problem.

Review №7

2021-10-17

Came to pick up my scheduled rental on a weekday around 11am, no issues and left in my rental car in less than 25 minutes. I was worried about the mixed reviews but my experience was smooth (no lengthy wait, issues with the vehicle, or unexpected fees or charges). I returned the rental at Newark Airport and also had no issues there. Will use Avis again in the future.

Review №8

2021-10-21

The car that I got from the Avis rental shop has engine issues. The engine got too hot on the road and the car started beepping, meanwhile there were smoke kept emitting out of the front engine. We have to pull over on the side of the road. Called the car rental office they asked us to call the 24 hr road assistance. Then called road assistance which takes them 4+ hrs to contact us about who was able to come. Our whole day wasted on fixing the car issues on the road. Worst experience ever.

Review №9

2021-10-10

Dawnetta was super helpful with my rental pick up. The location was clean and quite easily accessible. I had grown weary of traveling to LGA to pickup a cheaper rental car. This was not that much more expensive and the ease and hours have made it a new favorite!

Review №10

2021-05-08

Had a good experience renting a car from Avis. We rented a full-size and got a Honda Accord Hybrid - spacious, economical, and sporty. Staff were friendly, though they tried hard to upsell me. Upon return turned out that they charged me for the full tank of gas (at the usual inflated rates), and since I returned the car full, as I said I would, I had to go to the rental counter so that they would subtract the charge for the tank of gas from my bill. The process was quick, but they shouldnt have charged me in the first place. Overall I am quite pleased.

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