Active military discounts
Yes
Avis Car Rental in Ronkonkoma
Categories
Location on the map
Ronkonkoma, Suffolk County, New York, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 631-588-6633
Site: https://www.avis.com/en/location...
Site: https://www.avis.com/en/location...
Opening hours
- Monday:7AM–11PM
- Tuesday:7AM–11PM
- Wednesday:7AM–11PM
- Thursday:7AM–11PM
- Friday:7AM–11PM
- Saturday:8AM–11PM
- Sunday:8AM–11PM
Avis Car Rental in other cities:
Comments (114)
Vehicle was very clean and presentable, Avis has certainly stepped up there game from previous rentals. I appreciate the newer, clean and well maintained vehicle it made the trip so much better.
We rented a car from Long Island airport 2 weeks ago.Excellent service, no wait-time and great car (the upgrade didn’t hurt…).Very friendly staff made the procedure quick and pleasant.
Avis upon pickup of rental told me I could put the hold on one card, and pay for it on a different one at drop off. This needed to be done because I was paying for the vehicle for a client that flew in. Upon arrival for drop off they charged my clients account before we even returned the car and said that the transaction was closed out. This was completely embarrassing and inconvenient.
Im an Avis preferred member for years and this was one of the worst rental experiences. Pick up was scheduled at Islip airport for Noon on 8/4. Our flight was late and at 11am I called the local Avis office at Islip several times, no one picked up and I was on hold for 20 minutes with Avis headquarters. I was told there was no problem that car would be held until 11pm. Upon arrival at Islip at 5 pm our car had been put back on lot, at least there was another car for us. Unfortunately, it took the agents 45 minutes to get the new contract ready - amazing since with Preferred the car is always ready upon arrival. I have no idea why it would take 45 minutes to set up a new contract/car. Also the agents at Islip are unfriendly and not customer service oriented. Yesterday I received a call from our drop off location Maynard looking for the car, they could not see the records that we had picked up the car late. Overall poor performance, Avis should do better, especially for long term Avis preferred customers.
Very nice employees, both in the lot and inside. Chrysler 300S was clean and comfortable
Fast and friendly service. The agent was friendly and personable while getting people to their cars quickly. At the airport it was very easy to get the car because you just walked outside. No need to take a bus to another lot was very convenient.
This was a difficult trip for me to make. I had to attend my Mums funeral. However, it all came down to the representative that assisted me at ISP (Long Island, NY). She was an incredible agent that showed the best that AVIS had to offer. I could recommend AVIS base on her alone. Thank you for having exceptional people at your counters.
After paying full price for my car and returning it in perfect condition with a full tank of gas I was charged an additional $33 in fees that should have been included in the price of the car to begin with. I have options when searching for vehicles and dont always go with the lowest price but I do like to know what I am spending up front.
I was surprised at how lacking in customer service skills the older man at the counter was. The car, although littered with no smoking signs, disclosing the extra fee for special cleaning- absolutely reeked of stale cigarettes!! I wont really go into detail about the exterior of the car- banged up with scratches everywhere. What was really shocking was that the extreme pulling to the right in the front end. I was praying I didnt load my kid into a deathbox on wheels. Oh yeah and my asthmatic kid really appreciated what smelled like an ashtray scented air freshener hanging from the rearview.
We were suppose to have it for 2 whole days and we had to return it 10 am Monday
I had an excellent and easy experience, the rental and return process was super easy, the car was clean and have me no mechanical issues. This was one of the easiest and most pleasant experiences Ive had with a rental company.
I was able to reserve my rental on line, which was a great help. The car was clean and very reliable. Compared to other rental companies, Avis was the cheapest! I will definitely rent from Avis again if need be. Thank you!😊
Due to incompetence of your staff at the rental location, I was unable to obtain a receipt for this rental. Only after about 6 phone calls to your Customer Service Department, I was told I couldnt get a receipt because the Ronkonkoma people FAILED TO CLOSE OUT MY CONTRACT. I attempted to contact that location by telephone for 5 straight days -- they would NOT answer the telephone. I was a captive of your system! Finally, on the 6th day (a Saturday) an employee answered the phone at Ronkonkoma, and closed out the contract. SO FRUSTRATING!!!
I dont think they cleaned the car. I found a used face mask, n smudge stains on camera/tv screen. Then I was trying to learn the functions of the car, and no drivers manual. They gave me a upgrade so thats why they get a 3 stars instead of a 2.
The Staff at the Mc Arthur Airport are Great!!!! Friendly, Courteous and Considerate. I will not rent from Enterprise Rent A Car Again When picking up a Rental Vehicle at (ISP) Mc Author Airport.
I couldnt have asked for a more friendly and helpful staff then I got at Avis! From the customer service on the phone, to the wonderful staff behind the counter and the attendant who showed me how to use some of the newer features of the vehicle, I couldnt have been treated any better! This was my second time using them in a few months and they remembered me! I am extremely happy with my experience at Avis and HIGHLY RECOMMEND them to ANYONE looking for a rental! If all that wasnt enough, the pricing that I got was INCREDIBLE! Do yourself a favor and dont look any further then Avis, they will work with you!
The lady at the counter is the beyond rude and disrespectful. Ive had issues with her before and have forgotten about her until I rented again. I dont know her name but she works at MacArthur airport for avis with platinum color hair.
I’ve rent 2 cars in a period of a month, it’s been great doing business with Avis , staff is very friendly and professional, prices on cars are reasonable , the best part was how fast the returning procedure was, I didn’t know about the app until the last minute of the return time, and I’m not sure if that will benefit me. I have another rental coming up, I strongly recommend Avis! I wish they give you veteran discount.
I had a late arriving flight into Islip McArthur airport so I called to make my reservation to ask if the agent would wait if my flight was delayed. I didn’t want to be stranded and I had an hour drive. I was ensured they would wait as my flight was put in the system and so was a note that I would be there by 12:30 AM. I even prepaid my car. I tried calling the site but kept getting diverted to there national line when I called to reconfirm, but was once again told that I was set and they would wait. Well guess what when I arrived the agent had already left leaving me an five other customers, who were told the same thing, stranded. I called the reservation line and was told yes the agent was supposed to wait they saw my note but there was nothing they could do. Thank God the National agent was still there. I had to rent and pay for another car which was over $100 more expensive but had no choice since I was staying an hour away with my 90 year old dad who just had surgery. I called Avis told them that I felt they should reimburse me my additional fee as well as the rental but was told they couldn’t. I normally don’t post but this was a terrible experience and either the reservation agents or the Islip agent is at fault and to leave that many customers stranded by a international company as big as Avis is disgusting. #Avis #nationalrentalcar
Business trip. Was easy, fast and friendly. Offered me free upgrade without asking. Other counters had a line, Avis had none. I was greeted and walking to my car faster than the other car rentals. I arrived at the counter after they started and walked out before they were done. The staff was very friendly picking up and when returning my car.
The car reeked of cigarettes. The inside windows were smoked / filmed over. You CANNOT tell me that car was cleaned up. The smoke was so strong I truly believe you are not following any COVID precautions and actually just turned right around and gave me that Hyundai.
Everything was perfect.... car was great... the agent was amazing and helped me to upgrade with no issues!
Staff member was not very helpful car was way over priced and not worth the daily rate. I would not recommend avis at this point.
Lady at the counter was argumentative , rude , had no clue about anything . attempted to overcharge me $38.00. this rental was prepaid by phone . when i protested she said she would refuse to rent the car . manager intervened and said she didnt take a coupon into consideration and printed a new invoice w correct amount w/o apologizing . car was damaged and dirty and took more time for lot attendant to note damage on invoice .stink company!
Arrived late at night and easily picked an upgrade from intermediate (Corolla) to standard elite SUV (Ford explorer loaded with features) through the Avis app after landing and the rental docs with the keys were waiting at the counter. Pickup was a breeze and returning at 4am was fine also just had to park in any spot and use the key drop!
Totally rippedoff. Asked orally f i wanted any extra insurance and i said no. I prepaid and wanted no extras. They then printed up a paper and told me to intial in all boxes especially saying i declined all insurance . I quickly initialed without my reading glasses on and picked up car. When i brought the car back they said an extra 100 dollars would be charged for insurance i declined . When they showed me my bill when i had my glasses on un the middle of the declines was 1 line that said accept loss waiver. When i told them i declined all they said i initialed for it and nothing they could do . I feel i was totally taken advantage of and this was a cery shady if not illegal way to get scammed extra money. I will bever deal with Avis again and will tell everyone including reviews on yelp and tripadvisor what a terrible experience this was
No review of existing car damage, at this location, most cars smell of previous smoking, no person at check-in.When returning the vehicle, no text or email indicating that the car had been checked in. No email with the rental receipt.
I had an early flight out of LGA and There was NO Shuttle.... I had to get an uber at My expense or miss the flight and walk outside in a dangerous neighborhood with 3 bags of luggage... Islip was great and Verizon My Company Rents a ton of cars from AVIS and seeing the other rental shuttles go by was just a slap in the face....
Such good service, so friendly and overall really good people. Sissy and Matt went above and beyond to help me in a bad situation with a vehicle. Thanks so much!! I highly recommend renting with Budget at LI MacArthur Airport.
I gave 4 stars, the last having to do with facility restrictions having no bearing on service. I came home due to a death in the family, needed a rental quickly within budget and Avis and the staff at this location came tru with true service and value. I’ve been a National Emerald Club member some 2000, taking my business with me during ALL business and personal needs; when I needed a break from them they refused and treated me very poorly. Avis will get my business from now on.The one star I held back is due to the facility. The lot is open and vulnerable to inclement and COLD weather. Dragging bags behind, this made pickup and drop off uncomfortable due to the extreme cold of late January in LI. If this were to be corrected, Avis at this location would be A+. This coming from someone used to picking any vehicle from the Emerald lane, bypassing the counter and on my way in a flash. Kiss my arse National, loyalty deserves GREAT customer service and Avis outperformed you with no previous history whatsoever.
Horrible experience. Ones you arrive they hit you with all this extra charges that more than double what you book online .They spect you to have a coverage in your insurance from 100.000 to 300.000 if you dont they charge two insurance one with collision its $9 dollar a day, and the other its 29$ per day. And it was more charges that they dont have good explanation for. I dont recommend this place at all . My first and last time with this company.
After an awful experience at the JFK Avis I wasnt too hopeful for dropping off the rental at MacArthur. Called in because I was confused on where the drop-off port was and spoke with John. Not only was he super helpful but his patience and directions were great. Thanks again for the great customer service if youre reading this, John!!
Ive always had a great experience with this location. Ive rented 12 times in a year and every visit gets better. The staff is always friendly and cooperative. They always give me the best deals and leave me with satisfaction. Just go online to the website and pick what you want with whichever add-ons youd like. Its not hard at all, then call the avis line and book over phone for ease and comfort.
Horrible! It took over a half hour to get the car. The lady told me a different total then it really was. Then to top it all off I paid almost as much for the car as I did in gas for returning it in the middle of the night when I couldnt find gas. When I offered to pay for the gas they told me no. I paid $115 for gas in the car I filled up for $20. Will NEVER rent from them again.
The gentalman at the avis counter helped me very well. But the lady at the lady at the Budget counter was very rude and unprofessional on the phone. You should rethink having her greet people at the airportSmh .... she made me want to cancel my reservation, and try enterprise.
I was charged a huge drop off fee - when I asked for credit the agent had me on hold for 20 minutes and I had to hang up and call back - horrible service
Difficulty getting local agent on the phone to discuss problem. Difficulty getting assistance with a pair of bad wiper blades, was never resolved.
This is the worst experience Ive ever had with a car rental company. The car died on me, they sent a tow truck to pick it up, and never replaced it. I told them I had to get to the airport, they told me to take Uber . Unbelievable.
The operator and/or the counter associate did not provide the correct information which caused a major inconvenience.The vehicle on the other hand, was VERY good.
Not impressed when needing to speak to a desk agent. Im calling from Texas, after 3 tries, and 2 disconnects from the please hold.... Seriously? Acknowledge a caller, take ownership of your job please, or go do something you can handle.
The team at Avis/Budget are extremely helpful and always go out of the way to upgrade me when available. I can’t say enough good things about their customer service going above and beyond.
Would like to express my heart felt thank you and appreciation to BAOLI LU your airport Manager at Islip Long Island, who went out of his way to make this rental a pleasant experience.They go out of there way to accommodate even on overbooked holiday weekends.
Im giving it a 5 because of honest Hector who was kind and honest enough to find my Samsung Note 4 in the rental. Anyone could have made some real good money for it, but he had the moral sense to do what was right. Thank you again Hector!!!!
I am boycotting your company from now on because I am an american veteran and I understand your company is boycotting the NRA who is protecting my rights as an american citizen .As far as your workers that I have interacted with they were all outstanding and I liked them .The car was clean and got it very fast .sgt shortmeyerrecon 1/502nd INF 101st
Great selection, excellent staff. Met my needs for my journey.
The process was quick and easy. Matt and Sissy were exceptional and the value for the money was great
I love to rent here but the lady of this location is very rude, she should be more kind and understanding with the costumer
Manager rocks at this location, I am a regular renter (weekly) and actually enjoy renting from this location.
I was never told prior to booking my rental that they only took credit cards and not debit cards or cash..I was very disappointed.
Car was ready and waiting. Agent was very nice. Good car.
Customer service and supervisor was great. They worked with me every steps of the way
Good morning! Great customer service Would rent from them again.
Missy, the agent was excellent in responding to my questions and I observed her addressing other individuals in a professional manner
The experience was flawless. The woman at the Avis counter was very helpful and the drop off very equick and easy.
I tried to change my reservation for pickup from pm to am and was told the mini van was not available. not only that but there is no mini van in new York to be rented.
Horrible manager, She actually yelled at me for bringing her a car from different Avis, I had to simply walk away , I highly recommend Enterprises, at least they give us some respect!
As a frequent renter, I would like to send a special thank you to the Avis Islip team for making my time away from home while on business go smoothly around rental car logistics..big thank you for going above and beyond!!!
Thank you to the friendly staff for making this a quick and simple process. I drove all the way from Brooklyn since this location offered the best rates for what I was looking for. I highly recommend this location.
Fair pricing, friendly, given upgrade at no additional charge and good clean auto. EXCELLENT service all around!
Super clean, and John was amazingly helpful. Everything worked out smoothly...
This place is AWESOME. Best customer service! You will never be disappointed!
Islip super nice people good.rental pricing. LA fuardia not so good
This was the easiest, most inexpensive rental I have ever experienced. What a great way to get from Islip airport to JFK airport.
Good service, easy online app and the cars were nice. I would use them again.
The service was fast and easy and the vehicle was very clean.
Check in/return was great!
Excellent service. Shaun at Islip,airport very helpful. Hard to find in todays world
Great customer service!!! The mgr Matt and staff are very helpful and nice one of my favorite location.
Nice and easy accessible location, a special BIG Thank you to Sissi from the AVIS staff, she was a great help!!
Mcarthur Airport Avis. Wonderful staff. Sissy and Joanne are great
Ask for Joanne she is a wonderful help. Friendly well informed and extremely professional. 6 stars !
Good Service and Profesional Car clean
Very nice .would use again for sure
My rental experience was great!
Upon return, Matthew was phenomenal.
Reservations made everything fast
Hassel free experience thanks avis
Never rented a car on this date
Did not even answer the phone I might have called 4 times.
Great price! clean car!
Good place to rent a car at the airport
Good place to rent car.
Very nice car.
Great service! Very convenient.
Fast, friendly, and simple.
All went well and CS was excellent
Answer the phones. John was great
Customer service is rude and unpleasant,dont go there
Good service and the price is fair
Good car rental experience
Always great being preferred is Awesome
Always in and out, Quick service here,
Great customer service
Is ok need to improve service
They suck
Not enough choice of cars
Slow!
Great service!
The service was good
Ok
No...dont do it
Great selections
Good service
Very good service . They made me get to the super fast train
Total reviews rating 3.9
114 Reviews for Avis Car Rental 2023:
Review №1
2022-05-11The car given to me was never cleaned. French fries on the floors, dirty windows - so dirty I needed to clean them at night, I couldn’t see. The outside was filthy, I brought it to a car wash. There was no way anyone cleaned this car and certainly did not sanitize anything - considering Covid is still around, that was not very comforting - In addition the online system for their preferred members was not working- so I could not go direct to my car and needed to wait on line for pick up.Bad experience all around-
Review №2
2022-06-10I came here to swap a car I had picked up in unacceptable condition (heavy smoke smell) and the manager refused even though they had many cars on hand he decided to hold those for reservations. Apparently existing customers have lower priority than future reservations. Avis corporate and Costco travel were useless too and had nothing constructive to offer
Review №3
2022-05-22Renter beware! If I could give Avis at MacArthur Airport 0 stars I would. I travel a lot and use multiple rent a car companies. I reserved 2 12 passenger vans months in advance of a group trip. We showed up to pick up the vans to find out they only had 1 van. There response was ‘oops sorry’. No one cared. No one tried to help until I showed my disgust. No manager came over. Absolutely unacceptable. The van that we did get was dirty, scratched and dented all over. I would never use them again.
Review №4
2022-05-28Avis does NOT try harder. I rented a car at islip airport. The next morning at my hotel in plainview, the FOB was dead and could not access or start the car. When I called customer service, they suggested I go to Walgreens or Walmart for a FOB. I reminded the person that I’d need to drive to get there and if I could do that, I would be in the car and driving. Realizing the depths of the situation, I the person suggested that she said an Uber to take me back to islip and retrieve another car. I waited 15 minutes for an Uber that never showed up. I called an Uber and paid $75 to get back to islip and finally got a car. The people at the desk were super helpful so that was a very POSITIVE experience. Overall though, Avis needs to TRY HARDER. I was extremely disappointed. I ended up having to cancel lunch with a friend I hadn’t seen in 2 years so to this disaster of an experience.
Review №5
2022-07-08Excellent service! I made a prepaid reservation with flight. All I had to do was show my ID, and everything was already done. I picked up the keys to a fun RAV4. Thanks
Review №6
2022-06-01The gentleman that helped my aunt was such a gentleman and courteous. It was a pleasure doing business with Avis. He even found a coupon for my aunt to get a better deal
Review №7
2022-01-19The rental i wanted wasnt available one of the two that was available the directionals werent working and the rental that they gave me was a 2019 express van that in my opinion was not clean on the inside. My passengers in the back seats were bouncing around like Ping pong balls. The windshield wiper were bad and i had a hard time seeing out them. The side door wouldnt close properly. Im not the type to complain but i wasnt happy with this rental at all.
Review №8
2021-06-28Reservation smooth, Pick Up long wait, Vehicle Return was an experience in itself... The employee was not at the counter, she was in the back; fine, she received the information on the vehicle, mileage, parking and full tank of gas. She told us she would enter once she was done with her coffee, and she then wanted a 10 on the survey. We may have actually given a decent 10; however we brought the car back on Friday; and today is Monday we have a $1700 charge on our credit card because she did NOT return the car in the software. We have to wait for the claim to be investigated for funds to be returned and go through lost prevention. This has been a nightmare of a Monday, bounced around with Avis reps due to lack of employee importance.
Review №9
2021-09-13Very easy pick up and return. Got a free upgrade to an SUV and the car was spotless and fun to drive. The best part is the pick up/drop off counter is right near the baggage claim. So convenient.
Review №10
2021-11-09If i could give no stars, i would!! Absolutely the worst company to deal with! Upon booking the car rental we discussed with an agent the process and rules behind the payment of the car. We were informed it would be a $150 hold that needed to be on a credit card, the rental of the car could be paid cash or debit, which worked out perfect for me, when i arrived to this location, on Saturday at 4:30, the lights to Avis were on but no one was at the desk, no one said anything while i stood there for 15 minutes waiting for an employee to come back. Budget Nextdoor actually checked me out and informed me that the payment arrangement previously discussed is false information, he said the entire fee needed to go on one credit card, unfortunately i do not have that much money available on my credit card, they said i don’t know who would tell you that, but we will not honor it, the following evening my brother had an allergic reaction at 11:00 pm and i went to grab him meds from the store and the car would no turn on. The key would not turn in the ignition!! The car would not turn on for 30Minutes. I spent the entire following day trying to get in touch with Avis,All of the operators and supervisors ( at least 15 people that i spoke to) could not answer basic questions, they kept rerouting me to the Avis desk at the airport,I called and called but no one answered the phone, i called the budget desk Nextdoor and no one answered the phone, between myself and my sisters we called over 45 times. They said they are open till 11 and we called all the way up to the last minute and no one picked up. The airport is over an hour away, and still have no resolved anything,I’m in town for a funeral and do not have the availability to drive over an hour away to deal with the people at the desk, how can they not answer the phone when the contract says if you need more time or have issues make sure you call us, but they don’t pick up.I had them tow the car at 11pm and wanted to make sure i would not be charged for the extra day i do not have the car.The tow truck did not show up till 330 in the morning.The company makes you do a song and dance. I will never ever ever rent with Avis again. I will report them to the BBB for their lack of professionalism and the way the misinform their customers.If your on the fence about your rental…. Walk or take Uber, or will save 10 years on your life from all thr BS you will be avoiding.