Delivery
Yes
Bagel Jays Bakery & Cafe in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Dining options
Breakfast
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 716-874-1800
Site: http://www.bageljays.com/
Site: http://www.bageljays.com/
Opening hours
- Monday:6:30AM–4PM
- Tuesday:6:30AM–4PM
- Wednesday:6:30AM–4PM
- Thursday:6:30AM–4PM
- Friday:6:30AM–4PM
- Saturday:7AM–3PM
- Sunday:7AM–3PM
Comments (199)
I wish I could give them a 4.5 because there bagels are absolutely delicious but the service is slow. The drive through normally takes longer than I have for a quick bite during lunch. But, Id highly recommend if you have some extra time grab a bagel or a dozen. I also really enjoy that they have chicken sausage for their sausage, egg and cheeses!
Great food BUT the drive thru service person is rude.. she seemed annoyed at my order of three sandwiches, bakers dozen and coffee. Was told to come into store to order next time and when I asked why I was ignored. At window when I implied again the gentleman wasn’t sure why the girl on intercom would say that and apologized. If there’s some “rule” to order from drive through then it should be stated, I will not return to establishment where they seem “bothered” to take or make my order. Pity because My family and I love their bagels.
The food is good, prices are bit high for a low income city looking for a quick bit to eat. Staff is a bit obnoxious if you sit inside. The “anything else” phrases 9 times when you order is annoying and pushy. Communicate with the customers inside better. Each customer is worth a certain level of capital. Returning customers have a high capital imprint on the company.
Bagel Jays has the bet bagels in Buffalo by far. Their staff is also amazing. The only reason why I gave a 4 star rating is because theyre so popular, the wait to get bagels is quite long.
Bacon egg and cheese bagel was awesome! If I didnt suspect they were understaffed and see clearly that it was busy this morning, Id probably take a star off for the wait, but its clear they were doing their best!
1st time here was quite the experience when a young lady who apparently had a syncopal episode and slid to the floor im glad shes ok in the meantime the food was good and the coffee was hot you cant ask for more than that
Outstanding food. Quick service. And lots to choose from. Will visit again next time I’m in Buffalo.
Love all their bagel sandwiches. Havent had a bad one yet. Also love they offer chicken sausage on their breakfast bagel. Service can be slow sometimes but its worth it
Update: Drive-thru is still an issue during busy hours, but thats something that is common everywhere else in the AM. Bagels are still wonderful. Menu hasnt changed since the pandemic, like so many other restaurants who have downsized. Some staff could be a little friendlier, but again, its something I try to have patience with, since so many people have become so rude since the beginning of the pandemic. All in all, this is still a great place to go to for bagels, a good schmear, and a nice to go breakfast.They really do have the best bagels here in Buffalo. I like their different cream cheeses, especially their veg. They make excellent breakfast sandwiches. Lunch sandwiches arent bad but not my first choice. Their salads arent spectacular. Theyve got a good bottled/canned beverage section inside and they serve pepsi products.The drive-thru at this location is a nightmare though. During the busy times cars will be backed up all the way into another parking lot, and its very hard to turn into. Much faster to go inside.
I understand this place is WAS a staple of Buffalo, and I used to go here all the time. The food is so mediocre now. The quality and quantity of even my bacon egg and cheese has drastically reduced. I was in the drive-thru line for about 30 minutes, no exaggeration, for just one sandwich. Not to mention paying $5 for a breakfast sandwich! Never again will I eat here. going to spot coffee or tim hortons from now on.
There are a array of bagels to choose from. There was even a bagel in the flavor of cranberry orange! Too cool. Bagel Jays is about the best real bagels that you can get around our area. So yum and run and get yourself some bagels. Oh the cream cheese you can purchase is just ok. Not bad but Philadelphia cream cheese is creamier, but thats just a personal opinion. The staff at this location were all very friendly.
The bagels are amazing. Been coming here for years and this is really the only place to get a real bagel! Try the chicken salad its my go to. Flavored coffee is always great here too. The reason for 4 stars is because it seems the everything bagels are less everything these days... still delicious though!
I can honestly say, Ive never been inside a Bagel Jays, but the memories of Bagel Brothers rushed back with our order. The only bummer, was they were out of coffee.
WHY IS IT NECESSARY TO PUT A WHOLE STICK OF BUTTER ON A BAGEL?????? LIKE SHOW SOME CONSISTENCY....SMALL BROWN GREASEY BAG LIKE I PURCHASED KFC...HAVE TO DO BETTER
Based on the other reviews, I dont know if this is an issue exclusively with the drive-thru, but my order was both incorrect and poorly done. My wife ordered a regular cappuccino and the server repeated the order back, but received a french vanilla cappuccino. I ordered a bagel toasted with butter - it was not toasted but was overloaded with butter. Both had to be thrown out unfortunately. I always seek out locally-owned restaurants, but unfortunately consistency can sometimes be a problem, as is the case here. Very disappointed with my experience and will not be returning.
Amazing! The Hubby and I both got bagel sandwiches, and the bagels were as fresh as could be. The staff was wonderful and kind. They also took care of an older gentleman while we were there, and you can tell he was a regular. The staff was so kind and full of smiles (even though they were wearing masks I can tell when someone is giving a genuine smile 😁) and it warmed my heart to see that. I will definitely be coming back. You can go in or use the convenience of the drive thru. Thanks Bagel Jays! ❤
I have been in their long drive through lines and instore as well, but last Thursday really was my last time. I parked my car and went insided. There was no one online waiting to order and no one waiting at the register for orders. There were 4 people working behind the counter. One young man told me that someone would help me shortly. I watched as orders were processed for 8 cars outside online and then my order was taken for 2 bagels with nothing on them to go. I felt like I was in that store forever and feel there was no reason to continue to wait again like I did at the register. This whole process took 17 minutes just to get 2 bagels.
I grew up on Long Island where we used to have 24hr bagel shops down there which were amazing, Bagel Jays has been the closest to a legit bagel sandwich.
Hits the spot if you want well-made bagels with delicious cream cheese and/or scrumptious toppings for a breakfast sandwich or lunch fare.
The best bagel Bagels in Western New York a few years ago an arrogant outfit from New York City what the bagel Brothers chain and decided. Their own Bagels were so much better than the bagel brothers that they change the formula to their Manhattan Bagel formula today there are no longer any Manhattan Bagels in Buffalo this is happened some other several other times with other businesses being bought out
Will never return to this business. Thrown out of restaurant because I entered by permission of employees putting outside seating in place. 3 minutes before opening time. Used to stop when I was in town, after being treated like that, I will never go back. I waited outside for over a half hour to enter. As far as Im concerned, Ill go elsewhere w my money, If sales mean nothing to this business. There is a Tim Hortons a couple blocks up the street and they were happy to have my business w a smile.
Customer service was not great. I’m fine if it’s busy and I have to wait, but at least you can make up for it by having friendly service and accurate order taking. (Neither of which, I experienced.) The bagel was the only good part about the bacon, egg, and cheese breakfast sandwich. Only received one of the two coffees I ordered, but wasn’t charged for it so I left without it. And the person taking the orders just kept repeating “Anything else?” After everything anyone said.
Still the best place to get a bagel in Buffalo. Their breakfast sandwich number 4 is the best breakfast sandwich i have ever had. Pro tip ask for it with a little plain cream cheese and you will wonder how you ever had it any other way.
Not sure what is happening with your drive through. I watched a car pull up to the window and I drove to the intercom. I sat there for 8 minutes with no one addressing me via intercom. Worst part is, I was stuck as 3 other vehicles pulled in behind me and the car in front was still waiting. Finally the cars behind me started reversing and leaving and I was able to back out. You lost 4 cars worth of customers. If you dont want to run the drive through please put up a sign or something so I would have just known to come in. Not sure if ill be returning.
I did originally type a whole thing, dont know why it never posted or disappeared.Compared to a real NYC/ Long Island bagel...The size of the bagel is tiny, the price is higher, and the schmear was virtually non existent.
Sat in line for 30 minutes and the staff looked at me like I crazy through the drive through window. Refused to help me.
My sister bought these bagels for christmas. they were pretty mediocre and we all agree that it pretty much ruined christmas.
I dont mind paying really high prices if the quality is good, but unfortunately this isnt the case here. Bagel jays has the markets highest prices with the lowest quality
Excellent lox bagel and delicious iced coffee. So happy I tried this place.
I have been going to this Bagel Jays for 8 years on Fridays when I am on my route.For the past 4 weeks the Girl with the triangle tattoo on the back of her neck has had such a bad attitude towards customers. She has been real snippy with me and my partner and is am really think it may be time to look for a new spot for my coffee and breakfast.
Best bagels in town. Always fresh.
Always good! Have had some new kids screw up the order last few times but food was great
Bagels are delicious, pretty much the best youre gonna get around Buffalo. They used to put more cream cheese on though. I feel like theyve gotten stingy with it, and never spread it around evenly. Also they no longer have egg bagels. They have too many other more unusual flavors, but for some reason eliminated a classic like egg.
Best place for a quick breakfast sandwich!! Unfortunately they do not have any dairy free creamer or milk items for coffee. That’s the only downside. All the bagels are amazing with great best day old deals.
I remember coming here once or twice back in my day and atleast one good time within the past year or so... My experience was GREAT!!! Came in for a sandwhich but left with an extra item or so.. Thats always a good indication of something going on right. The service was excellent and so was the food. The lady made me feel real at ease and understanding when trying to decide what I wanted. Definitely your go to spot no matter what time of the day whenever you are in the area!!!
Bagels were good, but the employees had the worst attitude. Made me want to cry. During these tough times with Covid, there was not one hand sanitizer bottle in the whole shop.
Just tried to go through the drive through. The lady kept asking me to speak up because she couldn’t hear me so I pulled up some so she could here me better and she stated again to speak up so again I spoke up and she said rudely, “no said you had to scream”. She was rude from the begging of the interaction to the end. Needless to say I drove off and didn’t order, learn better customer service.
Dont waste your time or money. My first time there and I will never go back. Bought a bagel sandwich, which looked decent, but I was afraid to eat it due to the fact that I bought a yogurt parfait for an afternoon snack, and it was lukewarm at best, with the berries floating in the top of it because it was so warm. The granola was extremely stale too, and chewy. I cant believe they actually served that to someone. Good job.
They forget to put cream cheese on an egg sandwich every time even though I’m so specific about wanting that and they write it down. Just unorganized overall
This is a great place for a quick bite on a fresh bagel. They have a great variety of affordable, locally themed sandwiches, cream cheese spreads and a few wonderful carry- out desserts including chocolate dipped macaroons and iced brownies. Nothing fancy about the place, just consistently good affordable breakfast to late afternoon food. Not open for dinner.
Stopped here for a quick bite for lunch. There was no one in line so I thought it would be quick. I stood where the sign said order here. There were several employees behind the counter making sandwiches and fulfilling orders. I stood there for a few minutes and made eye contact with them, waiting for one of them to take my order. After a few minutes of being ignored I went to the cashier to place my order. Shs took my order and I waited... And waited and waited. Eventually other customers came in and placed and got their orders, and Im just standing there. Finally I said something and a few minutes later I got my order. A sesame seed bagel toasted with cream cheese. It took 20 mins, and there were maybe 3 other customers that came in after me.The food was good but not the customer service.
Bagel Jays on Delaware has the best staff. Nick and his crew are always polite and friendly.
Fast service. Friendly counter help. Delicious bagels. As a former long islander who grew up eating the best bagels I 100% approve and am so excited to have an option for bagels when Im in town!
Bagles were ok nothing special. Coffee was awful 😖 very bitter even with cream added.
The drive thru line is the slowest I’ve ever been in. There were literally no patrons in the store and it took 30minutes to get through a line of 4-5cars. And there were 4 people working. And the coffee was lukewarm.
Great bagels as the name suggests, home made schmear (cream cheese among other ingredients) amazing breakfast sandwiches, solid lunch and soups, wonderful coffee and all for a fair price. It doesnt get better than Bagel Jays
I love this place! Friendly staff, lots of choices, and the best bagels ever. Ive had people whove said these bagels are better than anything in NYC. They carry Dr Browns cream soda, too.
Bagels are amazing! Service is excellent! My son and I eat here a few times a week before school. He loves it and the ladies behind the counter know his order as soon as we walk in. Highly recommend.
5 stars because I love Bagel Jays whitefish salad on a toasted multi-grain bagel.The restaurant is bright with windows on 2 sides, free WIFI, real tables and chairs and a pleasant staff.There is a parking lot where I have never had a problem finding a space.
The best bagels in Buffalo! I love their breakfast sandwiches and the cream cheese choices. The drive thru can be painfully slow and employees could be more friendly to customers.
Excellent food. But however every time I get food here, especially in the drive thru it takes 20-30 minutes for just a bagel with cream cheese. Its better food than Tim Hortons so thats why I keep coming back. But I just wish they would have a more organized system. Theres always 6 people behind the counter and barely any guests in the cafe yet the drive thru always takes so long.
By far the best bagels in the city
Their Turkey with that Jalepeno cheese Spread aint no joke. #1 on on my book.
Bagels are good, but are you kidding me, .50 cents to cut a bagel in half.
Bagel Jays rocks! Everything is super good. If you like your bagel actually toasted you have to have them run it literally 3 times but no big deal.
Best bagels in the city. No question about that. However, the drive through is painfully slow. Used to be a daily stop on my way to work but it just took too long. Most of the staff is very nice and polite though.
Slow, slow and slow. Only game in town that is convenient for a bagel sandwich (i.e. not a restaurant or not Wegmans). Portions have been getting noticeably smaller. The places that I go to in NYC put it to shame for speed, quality and if you can believe it, price.
The only complaint I have ever had about Bagel Jays is that it is not in the Southtowns! Always great food! Come on, guys! We need you in East Aurora/Orchard Park area!
The staff was nice , clean and well mannered food area was clean the worker was amazing, she did a great job ...
Love me some Bagel Jays on a nice lazy Sunday but the drive-through line is excruciatingly slow and they always seem to be out of focaccia rolls. That said, The Hertel is worth the wait and the price, it is amazing!
The best bagels in Buffalo!!
Great turkey sandwich..service impeccable. Will definitely visit again and again. Took home the delicious bagels for later. Best french vanilla cap. Better all around than Tipico cafe. Yum
Great sandwiches. Had the chicken salad on everything bagel with red pepper soup. Soup cold. Had them warm it back up. Still cold. Wasnt going to ask a third time. Took it home.
I was here this morning after my semi annual dental cleaning. I took care of muself so now it was time to be good to myself. I picked up a half-dozen bagels, a tub of lox smeared cream cheese and a lox bagel sandwich. All was downright yummies. They have other sandwiches that Im looking forward to trying.
They need to fix that speaker in drivethrough.....got my order wrong, asked for vege cream cheese on 2 bagels, got plain because they cant hear you...keep asking you to repeat!!Bagels are yummy. Staff nice.
Took 20 minutes to get a bagel with cream cheese and a breakfast sandwich....I’d understand if the place was crazy busy but there were at least 7 employees and we were the only ones there. Mediocre bagel terrible service.
Went this morning. 4 cars ahead of me in line. Waited 16 minutes to get to the window for 1 bagel and a juice. When I told the server that it took 16 minutes he was rude. Said he was busy and close the window as soon as he handed me the bag. I will NEVER go back there again and will let everyone I know about the experience.
Never had a bad experience. People are friendly, food is delicious and prices are very reasonable. I would have given 5 stars if there was a location in downtown Buffalo!
Delicious, but OUTRAGEOUSLY disorganized. On average, it takes about 20-30 minutes for a toasted bagel with cream cheese. And thats not with a line out the door. Thats with one person in front of you, 6 employees behind the counter, and an empty shop. They dont even give you a total until AFTER you twiddle your thumbs for 20 minutes, and then they have the audacity to act impatiently if you take 10 seconds to count out change. Thats simply outrageous. Unfortunately... its also the norm. Their low cal veggie spread is the only reason I keep wasting alllll that time in line. They have a fantastic product, but havent figured out how to streamline their productivity or customer service yet. Otherwise, Id visit more often. Its not exactly rocket science. Their management team should take a trip to McDonalds. It could just be aspirational.
The BEST Everything bagels around. I put on their Whitefish or Lox&Cream Cheese spreads...they are fantastic.
A bagel place slash coffee shop with the slowest wifi in the city. If breakfast and studying is ever your goal with coming here i suggest downloading your content before arriving. Honestly my friends dial up in ishua N.Y. is faster than this trash... Quality of food in such an establishment is less than half the battle. Not to mention the location feels like soms middle america strip mall not the city, i want to feel like i am where i am not somewhere off the interstate in Virginia.
Really good bagels. I like the lox and cream cheese on an everything bagel! YUMMY !☺ The cake is good, too. I look forward to sampling more delicious food in the future👍😊
Well it took over 15mins to get a box of coffee & the girl dropped my sweeteners in the garbage ( picked them out and placed them in my bag). Also they microwave their eggs for breakfast sandwiches and are still slow as heck. I dont think I will return here.
Bagels were ok, pretty tough, but had good flavor.
Never had an issue until today. Bacon egg and cheese on an everything bagel, with extra bacon... I got 2 small strips of bacon... Extremely annoyed...
Got a bagel with a smear of lox cream cheese, a smear is a smear. Could hardly see the cream cheese. A bit pricey based on this
The most delicious bagel sandwich I’ve ever had!
Good selection of bagels. Staff friendly, helpful, and efficient. Great way to start our day!!!
Could there be a better bagel place? Leaving a star for the unknown. These folks raise the bar though. Just perfected my order this morning and Im pretty pleased with myself.
Great place for bagels. The staff at this location works hard at being disorganized and fail to communicate. But you do get a show that way with the best bagels and lox spread in the area.
Excellent bagels and schmears! Sandwiches fresh and big. Coffee ok, not outstanding like the food. Counter service and drive through available. Tables and chairs for dinner in - all clean.
Bagels arent really my thing, but if Im in town and itching for a quick and delicious lunch, the neighborhood Timmys aint gonna cut it. This is where the bagel sandwiches of your dreams are made.
Always have great breakfast sandwiches with a super nice and attentive staff. The jalapeno cheddar bagel is one of the best Ive ever had.
Great variety of bagels, a personal favorite is the toasted tomato pesto bagel with cream cheese. Also try the cinnamon sticks cut in half and toasted dark with butter. 🤗🤗
The breakfast sandwiches are the best Ive ever had across several States and several cities. No one does them like Bagel Jays. I miss them.
Some of the best breakfast sandwiches in town, staff is kind of rude but then again who would want to be up at 6am and dealing with a rush of people, the food makes it worth it though.
The freshest bagels in WNY. Great deli sandwiches, and dark roast coffee. Fast service.
Great food and atmosphere.
I bought a Groupon and the store would not honor it. Apparently the Manager needed to be on duty to use. The strange thing is the manager almost knocked us over leaving while we were entering. He was on his cell phone and oblivious to us. I cannot recommend a store which gets you there under false pretenses.everyone appeared Rude. This was the amherst store. This rating system is strange. The Worst Ratingis Fair to poor. How about an overall of ZERO as the customer below mentioned..
Being Jay and I am a bagel connoisseur. This is a must stop if you are in the buffalo area. Excellent everything bagels and cream cheese.
Came to see the falls and found this awesome place. Super fast and friendly service. The Bagels were amazing.
I love the food. I love the staff. Can be really busy at times, but thats not their fault.
Delicious fresh bagels, always arrive very quickly. Staff extremely friendly. Portions a good size!
We have been coming here for over 12 years. Every year on my sons birthday we come here for breakfast. There bagels are amazing.
Love it just.... Dont go through the drive through unless you have 20 minutes. Otherwise, best bagels in buffalo.
Only REAL Bagel Place in Buffalo..Only REAL Bialys in Buffalo....fresh Bagels..fresh Schmears..great Sandwiches and specials...as well discount bagels and homemade bagel crisps..coffees good too..would like to go there every week if I could !
Total reviews rating 4.1
199 Reviews for Bagel Jays Bakery & Cafe 2023:
Review №1
2022-07-21Quite possibly the worst bagel I have ever had. I had a “tomato pesto” bagel that barely had any flavor. It was also as hard as a rock, as if it was sitting out for days. It wasn’t even toasted. My husband had a plain bagel and asked for sausage and cheese on it. He got sausage and egg, which tasted like it has been sitting under a heat lamp at a gas station. The bagels were tiny and bad quality. Don’t go here.
Review №2
2021-10-03They have the best freshest bagels 🥯 you also have to try the #4. Chicken sausage with pepper jack cheese on a tomato pesto.They have nice friendly staff.Josh you are an amazing worker with a nice smile and willing to help everyone.
Review №3
2022-07-10Bagels are great, cream cheese is kind of eh. The drive through is slow but I always dread going in because the guy who rings you up is just not a happy person. Never pleasant and seems annoyed at everything, even the customer handing him money… The ladies making the food are super friendly! (Delaware location)
Review №4
2022-02-10Went to bagel jays on delaware, got a tuna wrap , it was A+ everything was fresh and tasty. Also got a Delaware, very good, nice combo and I will be back. Friendly staff and helpful. Quality is important here. Oops no photos, I ate to quick.
Review №5
2022-03-28If you want sausage, be warned it for some reason comes inside of an egg puck. Said puck gets microwaved and thrown on an overwhelmingly mediocre bagel with two measly strips of bacon, sliced thinner than fine prosciutto. So on a sandwich that was supposed to be sausage, bacon and cheese (notice no egg), after removing the egg which has been glued to the top of the bagel with the cheese, I’m left with a bagel and two pieces of bacon that look like strips of crumpled brown construction paper. I can’t wait to be hungry again in 10 minutes.
Review №6
2022-05-30Best breakfast, bagels 🥯 shop, delicious cream cheese, I 💗 it. Staff is amazing and always smiling 😊.I will visit again when I pass by Buffalo.Keep it up….., 5 🌟
Review №7
2022-07-07To be honest, the bagel dont taste like anything and are just dense dough. The staff were kind and professional, the product is subpar.
Review №8
2022-06-21If I could give no stars I would. This business does not treat people of color with the same respect that they treat their white counterparts. It’s clear to see that they show favoritism to certain customers.
Review №9
2022-06-20Bagels are great. Microwaved, rubbery egg is the only reason I cant give 5 stars
Review №10
2022-06-19Love the cleanliness, organization, atmosphere, and friendly efficient staff! I could literally eat a cream cheese & nova on a cheddar jalapeño bagel everyday and be a happy camper! 😊😋