Delivery
Yes
Basil Ford of Niagara Falls in Niagara Falls
Categories
Location on the map
Niagara Falls, Niagara County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-693-1400
Site: https://www.basilfordofniagarafa...
Site: https://www.basilfordofniagarafa...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Absolutely amazing service, got me in a new car that I liked from the jump at an affordable price and with great attitudes all around. These men and woman here are nobody to mess with! They’ll get it for you right the first time. Jared, Ryan, and Ally we’re all amazing people and I definitely suggest taking a look at your next ride with them!
I popped in to Basil Ford service without an appointment to inquire about vehicle recalls and missing documents that I needed for my 2011 Crown Victoria.Again, totally on a whim and without an appointment.While another Ford dealership to remain nameless practically shooed me away because of the age of my car, the service manager at Basil saw me immediately, and went the extra mile by not only answering my questions, but printing out the documents that I needed.Very friendly, and top notch service.I will be back!
I had the absolute BEST experience at Basil Ford in the falls. Blake and Ryan Garrigan went above and beyond to help me find me new vehicle. Ask questions to make sure I was getting what I wanted and needed. As long as it seems sometimes car shopping, they made this experience the best. I would recommend Basil Ford and Blake and Ryan anyday!
Experience was great! Dealt with Sean and Jared and they were both very helpful. Transaction went smooth and I’m happy with how the used car looked once I got it. Clean inside and out.
Jared H. was amazing through the car purchasing process. I was in town to visit family and there was a car that I really wanted to purchase. We were a little separated price wise, but Ryan and Jared were able to make everything work perfectly. Definitely a painless and easy car buying experience.
Great service, quick and friendly.. My third visit including purchasing my vehicle.. polite and courteous each time. Special thanks to Ryan (manager) and Blake (Sales) in making sure the process was smooth and i was taken care of..
I hope the work is good; dropped it off at 9:30 a.m. to fix a sensor & an oil change took 6 and a half hours to get it back. My driver’s side door & seat were filthy black on my tan leather as well as greasy hand print on my dashboard. I had just cleaned it the week before.
Car shopping can be a hassle. I dislike dealing with dealerships, and sales people in general. This will be the second vehicle that I’ve driven in from Basil Ford. The sales people on the floor are not pushy and very upfront about purchasing or leasing a vehicle. I called Thursday morning and drove off the lot on Friday. I spent less than two hours total in the dealership. Matt R, Blake F , Amanda R. And Shelli , were phenomenal to work with. I wouldn’t hesitate to shop here again.
In all my years of dealing with a dealership. This by far was the worst. From the salesman lacking having lack of experience to the Used Cas Manager lied to my face. He and I agreed to fixing a few issues with my purchase and he was not honest. Then oh course after paperwork was signed he changed his whole attitude. This dealership has to be the worst. Id never deal with them again nor would I recommend them to anyone I know. I passed down my previous car to my daughter and me being a man of my word I did just that. Basil ford are not a company of there word . So with that being said I do not recommend buying a car form them.
Recently bought a Ford Explorer, and had a great experience from start to finish. Blake was amazing and so patient. If you need a new car be sure to ask for Blake, you will not be disappointed.
Jared was very professional and his personality made buying a car that much easier. The sales manager Ryan went above and beyond to make us a great deal. I will be a customer for life at Basil.
Best car buying experience! Walked in for a pre owned vehicle and walked out with a preowned and a brand new 2021 ecosport! Chris Winne greatest is with a smile and made the process so easy. He is amazing and I would recommend going to see him. Finance people were fantastic!
I bought myself a Ford a few years back.I found myself needing professional help and brought the car over to Basil Ford. They might charge a bit more than other mechanics but they were able to assist me when I needed. After a year I needed them to fix a part that was under warranty with them and they were more than happy to help to get me in, and everything was covered by parts warranty. Thank you again Basil Ford. Any major mechanical problems I have in the future Ill be returning to you guy and gals.
Bought a used truck from here and thought initially that it was a good truck. Found out the service that they supposedly completed was never done and the truck was sprayed with liner to hode a rotten frame. When I found the yellow plunger in the transmission pan when I changed the fluid out though, that took the cake. This means that the fluid had never been replaced ever, even though I was told that had been done.
Easy in/out for The Works package on my Escape. Service always friendly, got work done faster than expected. Great experience as usual. Thank you!
The service dept. is vindictive and recently refused to do NYS inspection on my vehicle while waiting for parts in the body shop because years ago I gave them a honest review on a bad experience and how the service manager treated me. Im wondering if John Basil is aware of how professionally vindictive the service dept is.
My interaction with basil started online where I began communicating with cherie who was really key to the entire buying process between her and a gentleman by the name of Blake they were the best from beginning as it pertains to everything from financing to picking up of my vehicle. Both of them stayed in contact with me and made sure things went as guickly and efficiently as possible .Great team at Basil Ford Niagara falls.
I scheduled an appointment at 11am to get a plug for my tire. At 12:10 I went to check on my truck and it still hadnt been looked at. 2.5 hours later I was finally done. Service is slow and noone was communicating with me during this long wait
Jared made me feel comfortable and excited to purchase a car. He was extremely polite and welcoming. In the market for a vehicle, definitely ask for Jared at Basil Ford in Niagara.!
James and Jared were both extremely helpful. Answered all my questions and didnt try to sell me anything unnecessary I didnt want. Helped answer all my questions about financing a first car.
Incredibly friendly and efficient service. Our salesman Jared was very friendly and knowledgeable, answered all our questions, and got us on the road with our new car same day!
They are awesome. Had a bad experience with a Ford dealer last week. They listened and worked with me. Got my in my new truck 10/10 would recommend
Alyssa at Basil Ford Niagara Falls N.Y was totally awesome she took the time to get us in the best vehicle possible she spent several hours this was for our Grandson so all the safety boxes had to be checked and she was able to do just that love Basil will definitely be back in the future also thank you Ryan for your outstanding support
Basil was a pleasure to work with. They got my truck right in and repaired it ahead of schedule. They cleaned the inside and outside before I picked it up. Will diffently be taking it back if needed.
Very friendly and knowledgeable. Blake F. was very helpful getting me the truck I wanted. Very fast and overall a great experience. I would highly recommend Basil Ford of NF.
I financed my first car through Jared Hunter at Basil Ford & he was extremely helpful with all of my questions & concerns & made financing a car super easy! I love the new car I bought & couldn’t ask for anything more!
Very good service and quick. Young man that took care of me was so pleasant. Need service or body repairs? Basil is your place!
Got me in at a timely manner. Called me when my vehicle was ready. Worry free experience. Basil always services my vehicles.
If I could give less than one star I would! I made appointment to see a car and was told I had to wait until inspected and they let someone else in ahead of me when I specifically made sure I was first to see it. Then when I questioned why and how this happened I was told “it was hard to keep track”!
Took my truck in for an oil change and to have my screen looked at. It kept going off when I started my truck. It took most of the day to fix but they were super nice, gave us a ride home and back when it was finished. So far its working great, no more problems!!
Needed a car after accident and Chris Winne was a great help with all the details. Please check out Basil Ford if you need a car Thanks Chris and everyone at Basil Ford.
Black was the best!! Everyone else was also really friendly and professional. 10/10 will recommend to everyone. Thank you!
Stopped into the service dept to get a second key for my son’s 2009 Ford Escape. Everyone was very helpful and friendly and the cost actually came in under estimate. Overall a positive experience there.
We purchased a new Explorer today.it was a great experience. All the staff was friendly and helpful, especially our salesperson Blake. Thank you for all your help, really enjoyed your sense of humor.
They were able to get my wife’s car in quickly for breaks and her airbag recall. And lent me a car so I was able to get to work. From start to finish everyone who helped me was amazing. And they do give military and law enforcement discounts, which helps a lot! Their Entire Service Dept. Is on point. Thanks again!
Chris Winne was extremely helpful during the entire experience! Everything was smooth sailing and I experienced no issues or delays! I was in and out the same day with a new car! I 10/10 recommend this dealership!!!
Nice place to do business. Salesman was great.I was told certain features where on the vehicle. When I got home they were not. I was told a certain percentage rate on loan. Upon looking into it, the rate was higher than I was told!
Chris, James and Matthew are truly awesome, and thats saying a lot, considering that this place is a car dealership. Im so thankful that they adopted empathy and collaboration to make a deal with me and my wife and were able to provide an outstanding experience.
We originally purchased a car through Carvana. But a day before our delivery they told us our car wouldn’t the there for another 8 days. That wasn’t going to work for us, so we looked up a car we were interested in and realized there was one at Basil Ford. But we needed it THAT day. So after I filled out the inquiry, a very pleasant woman named Amanda called and told us the car was available. When I told her we needed the car ASAP, she checked to make sure it could be done before we drove the 2 hours to Niagara Falls. Luckily for it, they could! Our appointment was at 2 PM and we walked out at 4:30 with our new (to us) car. Everyone was very nice and accommodating and exceeded our expectations. We got a great car, for a great deal. I couldn’t be any happier with our experience there!
I had an amazing experience buying my first car with Basil Ford. Blake helped me so much! I will definitely be recommending this place to many!
Choosing Basil Ford for my buying experience was an excellent decision. All the staff was very pleasent and welcoming from the moment I walked in the door. A special thanks to my salesman Blake. He was excellent and I would recommend him to anyone interested in buying a vehicle. Thank you again!!!!
Basil Ford was nice enough to give my wife and l a loan for a New car and the staff their have been very polite , helpful , and accommondating . The place is spacious , clean , and comfortable.
I went to Basil Ford of Niagara Falls and worked with sales rep Christopher Winne to get a 2017 Chevy Cruze. He was friendly, polite, and helpful through every step of the process. He even sent a car to pick me up and bring me back to the dealership so I could get my car! Very good experience at Basil Ford and I would recommend anyone else looking for a car to stop by!
Your experience and happiness is truely valued here. I couldnt have gone to a better place. They had exactly what I was looking for, and made sure it got even more than that. Life changing experience Ill never regret! THANK YOU BASIL FAMILY!!!!
Basil Ford always has great people with superior service. I came in for an inspection and was able to get my oil changed and routine maintenance without having to schedule a new appointment. Thank you Basil Ford!
I found my Ford Escape here! They had several options and were fair in pricing. Nick was helping me, and he was able to find exactly what I was looking for. His patience never failed as we looked over every detail. I think everyone won on our deal. If you are considering buying a vehicle, then you should stop by Basil Ford of Niagara Falls.
The sales manager Ryan was awesome explained everything in detail, Chris our salesman was great and very knowledgeable, and Matt the finance mgr, Always goes above and beyond to help people get financed and explains everything in great detail as well. An overall great experience!!
The service was good, but slow, and I gave the service writer the key for the wheels but someone went through the back of my SUV and made a mess that I had to fix. That didnt make me happy.
Everything was great! Ask for Jared! He made everything smooth and simple. Even had my car detailed AGAIN before picking it up.
After a nightmare of a morning with my old car dying on me out of nowhere, these guys had me in a new car, driving off the lot by the end of the same day! I couldnt be happier with their service and highly recommend basil always!
LOVE BASIL FORD!! EVERYONE STOP BY AND ASK FOR SALEMEN CHRIS! HES EXCELLENT, EASY TO TALK WITH AND VERY PATIENT. WILL PROBABLY CONDUCT ALL MY VEHICLE TRADE-INS AT THIS LOCATION
Just bought a used Ford Raptor from Basil Ford in Niagara Falls. Great buying experience. I got a very fair deal and everything went very well.
Very helpful and friendly. The store was clean and everyone was pleasant even to other ppl doing business. Attractive displays inside and out.
Honestly don’t even waste your time going here, they could care less about selling vehicles. The don’t even come close to your needs. Nothing but a joke. Save time and your risk of getting scammed and just go elsewhere.
Very friendly people and Ryan Garrigan and Blake did everything they could do to help me get my new car they made the whole experience enjoyable two very good people thank you
Timely service and Shaun was very professional and cordial. We will return here for service!
Blake at basil ford was great, he showed great professionalism and was very personable through my entire experience there.
Great dealership, they worked great with me ordering my truck!
We bought my girlfriends car here and had such a great experience from beginning to end. Chris was a very personable guy and made sure she got what she wanted. I was also very pleased with how little time we actually had to spend at the dealership. Probably 2-3 hours tops over 2 days from coming in to look and leaving with a new car. Looking forward to coming back for a new truck for myself.
Great friendly service from test drive to financing. Awesome dealership. Go see Blake.
We stopped in with our two young kids looking for a very specific vehicle. We worked with Blake who offered the perfect balance of information and helpfulness while also giving us some space as we checked out all sorts of stuff in the vehicle. The team was fantastic and accommodating.
Outstanding customer service. Looked at my truck the day I called and my vacation went uninterrupted. Took the truck in about 9:30 and Brian diagnosed, found nothing and had it back by 3 at no charge. Not to mention, they shuttled me back to the campground and and picked me up when the truck was done. I am confident in saying that would never have happened at any of the Atlanta dealerships...I would have been out a few vacation days and been renting a car.
It was definitely a good experience at this place. The people were friendly I was in and out and who knows maybe sometime in the future I can do business with you guys again.
I received service twice the first time my car was returned with a swarm of fruit flies inside and my rugs were filthy and I noticed some miles were put on it this time around I took a picture of my mileage 37 miles were used in my vehicle bugs were splattered on my windshield and front of my car my old oil change sticker was on the floor also I spoke with the manager and he sarcastically asked did I want to be compensated $10 for my gas never again will I bring my car back to be serviced there
Amazing customer service. Blake was straight forward, determined and professional. He made sure i was completely comfortable and happy with everything.
Frank the service rep was amazing — fast and courteous. Everyone I dealt with was kind friendly and extremely helpful if they didn’t have the answer I needed they found someone who could get it for me. Great experience great group of people
I was shopping for a pre-owned vehicle with conveniences I was accustomed to, not expecting to leave the dealership with the perfect vehicle. Ryan, Blake, and Matthew made the transaction smooth. I inturn referred my brother and his wife there and they left with a wonderful SUV within four days of my purchase. Thanks Basil Ford.
Stopped in Monday to look at a Lincoln MKC came back Tuesday to pick my ride up . Everyone was so Helpful. Best experience buying a car . I recommend that you stop by and get a great vehicle. Justin was my salesman very knowledgeable and helpful. Ryan stepped in to close the deal very professional and helpful. Then I had the pleasure of dealing with Matt in financing. Got my payment exactly where I wanted what a great guy . Knows his stuff . I couldn’t be happier with the whole experience at Basil Ford
This was the first time I had work done in the service department at Basil Ford of Niagara Falls. The staff was extremely professional and friendly. The work was performed accurately, and in a timely manner. I would highly recommend Basil Ford, and would definitely return for future service. Thank you Basil Ford!
Jared was great! Made the purchase super easy and got me a great car !!! So grateful
Very good dealership! Knowledgeable, friendly staff. They gave me the advertised deal and were patient and willing to help me with the new technology. I traveled 2 and a half hours each way but it was well worth the drive.
I had a really good experience at Basil Ford. The sales man Christopher that took care of me was absolutely wonderful. He had lots of patience, and listens to everything that I wanted. I am very happy with my new purchase.
I was referred to your dealership by my boyfriend who said the people there were great and he always received great service. I did get all that. But when it came to my trade in I felt like I could trust the salesman that they were giving me the best deal they could offer. I have bought 8 vehicles in the past 3 years. Every one of them I’ve traded in a vehicle and have gotten a fair price. When I check back I notice the dealership makes a couple thousand dollars on the trade in. Which is what is supposed to happen. And that is alright. This time around, I was trying to get myself to a certain number for monthly payments. Which was in my opinion completely obtainable given that I was trading in 2 vehicles. One of which was completely paid off. He first offered me $10,200 for my truck (paid off). It seemed like an alright number. I wasn’t 100% sure what it was actually worth. But my payments weren’t where I needed them to be. So he came back with a final offer of $11,000. That got my payments a little closer. They spoke about refinancing a couple months down the road and I’d be okay. So I trusted them and took the deal. Now I check your website and see that you’re making $8,000 on my trade in... i know this because he had told me that you don’t come down on any of your vehicles prices since they’re all priced to move almost immediately. I have never felt so swindled in my life. I understand making a few thousand on a used trade in, but coming close to doubling what you paid for it? That is just disgusting to me. You could have easily helped me get to a better more affordable number also considering I traded in TWO vehicles that you’ll be making money off of. It was just an extremely selfish move on the salesman’s part and it was wrong. Very wrong. My boyfriend used to recommend everyone he talked to about vehicles to come to your store. No longer will he or I shop there, and will NEVER recommend your place to anybody.
Excellent car buying experience. They had an exact match for an in-demand model I was looking for, offered a very fair price, and made the whole process as easy and enjoyable as it could be. Amanda gave great help on the phone and Blake guided very well through the buying process. Would definitely buy from them again.
Very quick and responsive inspection. Good service notes too. And thanks for covering the seat and floor mats. Good job, guys!
Came into Niagara Falls to visit family and developed a slow leak from a stray nail in my driver’s rear tire. My father recommended Frank Esposito at the service department at Basil Ford. I walked in with no appointment. They gave me a shuttle ride home and had my tire patched and fixed within 2 hours. Fantastic service! Could not have been more satisfied.
Went for wipers and squirts doing there own thing..they changed a component that fixed wipers but squirts dont work..I was told thats a different issus..witch it maybe.. ..but it was my complaint and I wanted it fixed..I had to get a ride 70 miles round tripe to leave there with a problem still..Im sure it comes down to them wanting 2 deductible paymets..payments.. so its Friday 6pm and Im stuck
Bought my second Dodge Grand Caravan GT here a few months ago. Salesman Chris W. was awesome and went above and beyond. Amanda R. was great as always, as was Matt in finance. Great crew! Will buy here again when its time to upgrade to a Promaster or Transit 2500 series van.
I had the front springs replaced on my truck. My service writer and my mechanic took great care of me and had the job down in no time. I always have the same service writer and mechanicwhen l go infor service. Thats because they are the best at what they do.
This is the second car I’ve bought with the Basil dealerships. My experience this time was fantastic! Blake is great, if you go- ask for him. He was personable, nice, genuine, charismatic and made me feel like I was buying a car from a friend Ive known a long time. The sales manager of this location was not my favorite, but that was fine because Blake 110% made up for it!! Thank you Blake for making my car buying experience easy, enjoyable and honest. I appreciate all the things you did to make it as great as you could. Please stay in the business- you’re going to go far and if and when it’s time for me to buy something new, I will be coming back to you.
I found a vehicle online and called to make sure it was still available before making the drive. The woman who helped me out was super kind and helpful. I showed up an hour later and was helped immediately by Ryan Blake. I gone in there in a tough situation and they were very understanding and willing to help. I had my heart set on this vehicle and they knew it. I got back from my test drive and Ryan made talking numbers and the financial aspect pretty easy. He really helped me out in making sure I was taking that vehicle home. The day I went to pick it up Blake helped me finalize all the paper work and make sure everything was settled and ready for me to hit the road. I couldn’t have asked for a better car buying experience or people to help me accomplish this. They whole staff was friendly and helpful. Definitely recommend purchasing your vehicles here!
Went to buy a truck today after speaking with the dealership last night. Overnight they changed the price 3000 over msrp. Would not work with me on making it right. Said it was a free country and he can say no, and I can say no. Was the most miserable visit at a dealership I’ve ever had.
Had a recall on my 2008 Ford Fusion. Neena was very kind and caring when contacting me to set up the appointment to get the safety recall done. Very easy process with the service writers Frank & Brian being very professional, courteous, and quick.10/10 Would recommend.
Thank you to Alan and Charlie Baldo, Adam, my salesperson, Matt, and Nick. Seamless, fun, overall enjoyable experience. I love my new 2017 Ford Focus. This is my second vehicle from Basil Ford. Professional. Friendly. Family operated. Class A establishment. Thank you from West Seneca!!!
Switched dealers because Dave Smith service department was terrible. Im so happy to have come here. The service was great, they took care of me above and beyond what I was looking to have done and it was a pleasure dealing with their staff. The gentleman I spoke to, (I think it was Steve) was crazy knowledgeable about not only fords but other makes and models too! I deffinately will be back for any other service I need.
BLAKE FOUNTAIN! BLAKE FOUNTAIN!! BLAKE FOUNTAIN!!!🤗🤗🤗❤️❤️From the moment my son Jayson and I stepped into the doors of Basil Ford at 6980 Niagara Falls Blvd we were in good hands! Blake set the tone for this entire visit! His warm and knowledgeable approach made the whole experience an unforgettable one! Blake our salesman made sure he listened to my son, and executed his requests! Blake made sure that we were comfortable during the entire process! Patience was given and received during this process. Jay and I were just hanging out, and it was worth the wait. Ryan was also very nice and kept us entertained! MATT, who I will call the magic man. Matt was efficient and explained the financial information to my son in a way I have never experienced with my own purchase of any vehicle I have ever purchased. This team is amazing, and I’m pleased we chose them to assist my son with his 2018 Chevy Malibu. Nowadays it’s hard to experience great customer service anywhere! I will never forget this group of wonderful salesman and service! Thank you BASIL FORD at 6980 Niagara Falls Blvd for your AWESOMENESS! We will never forget you guys, God bless all you😍
A huge shout out to the Basil team over on 6980 Niagara Falls Blvd !! I got my car about a month ago from there, everyone was freaking great!! I also had my 4 year old with me who was antsy , the guys there step in with no problem to distract him so I could sign my paper work etc. I am a very satisfied customer!! Everyone went above and beyond to assure I had a great experience & customer service!! I had the pleasure of working with BLAKE who provided 5 star customer service , made sure I was involved and updated throughout the whole process ( which I appreciated)!
From the moment we walked in the dirt and we’re greeted by Chris we felt as ease. He was patient and helpful and showed me whatever I thought I wanted but ended up with the first one i saw In the showroomSuperior service, ease of the transaction, great person all around to deal with. Chris is your guy. He even put a bow on my new car for my birthday. You rock Chris. Keep up the great work
My experience at Basil Ford was very good. I was taken care of promptly and professionally. I will definitely call them for future maintenance and repairs.
Bought a 2015 Durango R/T from this Basil on 8/19/21...any issues that arose theyve taken care of right away. General manager James Cain goes above and beyond to make sure customer is satisfied. Blake was very helpful in buying process and assisted to make purchase easy.
I had the pleasure of working with Leo Murphy, the Body Shop Manager. He was very professional, kind, and genuinely concerned with taking care of my issue from day 1. The level of service he provided is very hard to come by. My car was also fixed sooner than anticipated.
Basil Ford in Niagara Falls exceeded my expectations with purchasing my son’s very first car. They were incredible!! Everyone who I came in contact with made the process completely effortless. To top it off, we ended up with an absolutely beautiful car! Thank you to Amanda, Ryan and Blake!! 😊
Absolutely outstanding customer service and care! Brought my Mom in for a new car and she received top notch attention by Scott and his staff! Need a new car? You dont have to go far. Go to Basil!
Basil Ford got my car in for repair quickly. I understood that my car’s issues were not “normal” (I already had a couple mechanics unsuccessfully work on my vehicle). The service fellow listened to what I had observed and in a couple of hours my car was fixed. Thank you.
Bought a new F150 from Chris Winne, the experience was phenomenal, it was so seamless Chris knew exactly what I wanted and what I asked for! It wasn’t just any salesman looking to sell a car he made sure I loved my new truck and not just liked it. Chris went out of his way multiple times to answer my many questions! All the staff were great throughout the entire process. If you are looking for a new or used vehicle call and ask for Chris Winnie he will make you happy no doubt about that!
We have purchased 5 other vehicles from this dealer and always been happy with the sales process. This time around, Blake was our salesman. He listened to what we wanted, and wasn’t over aggressive in his approach. I always appreciate that kind of interaction. James the sales manager worked with us to get our best trade in value, and Matt did a great job explaining the financing. The front of the house is great.
To say the purchase of this vehicle was ‘easy’ is an understatement. The entire process was great from the first test drive to leaving the lot after it was mine.Every employee was extremely helpful and cordial, like they wanted you to be there and also appreciated it.Special thanks to James who found the perfect vehicle for me.I will be suggesting this dealership to anyone looking for a car.
Matt and Justin made the transition into our 2018 Ford escape so smoothly. We would recommend them anytime.. Thanks again
I took my 2010 Ford Fusion to be repaired On the right side of my front bumper .they did an excellent job i couldnt ask for a better job. They were professional at the way they looked at my car when they tore it down to repair it..and also showed me my old parts they took off when I arrived to pick my car up and Leo explained to me what was wrong with each piece they took off. and replaced they had cleaned my car and shined my tires I love the Manager Leo he is professional at his job but friendly also he makes you fill he cares .although I didnt see Chris a much as Leo he was Professional and nice also..if u want to take your car to the best place take it to Basil Ford.
Basil Ford is such a great dealership everyone there is super nice and helpful. Blake did an excellent job at helping me pick my first car with everything I wanted. I will always recommend them and go back!
Made an appt for 2 for a state inspection, arrived early, was then told it will take an hour and a half to wait. I was told I could wait when I asked that it would take 15 mins. Complete waste if time.. terrible customer service ... will NEVER do business their again. This is the second time Ive been let down by this dealership.
My only experiences have been with the service department, usually with Frank. Anytine Ive asked questions about service intervals or what the work that had been completed on my vehicle entailed, Ive always received an honest answer. As far as the workmanship and quality of the work itself Ive never had any complaints. The work is usually done in a timely manner or at least around the time they told me when the vehicle was checked in. Basil Ford Service Department has my trust.
Im grateful to have my truck back after 2 weeks. Was supposed to be 2 to 3 day repair. Little communication on their part, everything delayed because of back order. But when other things couldnt be fixed it was because of no staff. I feel there is no customer appreciation, had my vehicle for 2 weeks with a hefty bill. No loaner when asked. Not cleaned. No gas. No apology for delay. Only give me the money. I do not recommend! Run to somewhere else!
Awesome place. Helped me buy my first car, helped me understand everything step by step, any problems were quickly and efficiently solved. Blake specifically helped me so much and was my salesman, can’t recommend him enough awesome guy!!!!
Chris was fantastic. He and the staff were exceptional in every phase of my trade in. They got me in a vehicle that totally surpassed my expectations. I would totally recommend anybody looking for a new vehicle, or a trade to stop by and talk to Chris. Top notch!
Initially everyone seemed great! They were very friendly when I 1st came in to make purchase. I recently purchased a Mazda from another Basil location and my husband was interested in a vehicle at this location. To, make a long story short it seems there were lies, unprofessionalism, and complete disregard for the clients needs. They were completely sales focused and didnt listen to the customer. I felt attacked and disrespected. It was so bad my husband almost got on the phone but, I didnt want the situation to escalate. I felt it important the general manager James to know how I was treated. It was important to me to resolve as I had other interest in purchasing...However, he told me he is aware and move on he stated he didnt need to hear anything from me. How does that make a client feel? I am big on customer service as I managed a location in the falls. This community does not deserve this. I initially recommended 2 other people there because they had an awesome selection. However, after my experience I have no appreciation for a general manager that refuse to address clients concerns. At least apologize for the treatment and own the client experience right, wrong, or indifferent. Bless everyone that have had great experiences. I am sure if I purchased a vehicle from here everything would be happy go lucky. Thats not how it should be. Very disappointed. I will continue to escalate matter to the owner. I wouldnt recommend anyone here.
Chris and James made the experience so easy. We walked in and only two hours later we had test drove, negotiated, and arrived at a deal. We came back the next day to pick our new vehicle up and the process to sign and get into it was quick and easy. Oh! And we ended up paying less than we asked for! Great place to buy your next vehicle from.
Blake was awesome worked with us to get the truck my wife wanted and made it happened. The problem I have is the horn was broke been in 3 times to get it fixed now its going off on its own and wont stop at 3am they want me to pay for it to be fixed I will never send any one to there service center but I would send them to Blake he was awesome
Blake was my sales person and I honestly felt like he was with me every step of the way and made the new car experience one of the best ones ever. Got the car I always wanted from the best dealership I ever been too. Thank you basil Ford and thank you Blake. Forever grateful!!
All I can say is WOW!! This is my 2nd purchase from Basil Ford in Niagara Falls. I am so impressed with Blake Fountain, my salesman! He knew I needed to be out quick and he really came through for me. Love the deals I got and the service was above and beyond! If you are looking to buy a vehicle, I recommend Basil Ford Niagara Falls and Blake! Tell him Fran sent you. Lol.
If I could have given a 10 I would have! Leo Murphy and Chris were beyond awesome...they treat you like theyve known you forever. Had my hood painted and it turned out showroom perfection...Highly recommend Basil Ford for all body work! Thanks gentlemen!
The staff was AMAZING!!! I worked with Chris Winnie and also the sales Manager, they both were outstanding. I was in and out with a vehicle in no time. Ive bought from Basil before and will continue to shop at Basil Ford for any future purchases. I am proud to be a part of the Basil Ford Family!!
Every person I came into contact with at the service center was extremely helpful, friendly and respectful! I had my break pads and rotors replaced, as well as a recall taken care of and an inspection done. My car is running so smoothly now. I dropped my car off in the morning, the very nice shuttle driver drove me to work and then he picked me up from work at the end of the day to go pick up my finished car. Their prices are reasonable and their work is honest. I am very thankful that I was recommended to Steve at Basil and I will most definitely be back!
We had a great experience during our time with Justin, he helped us out with all of our numbers of the car we were looking to purchased. It was great working with him, and we are very happy with our new 2020 ecosport. We appreciate you Basil!
The staff is always courteous and friendly. They took good care of your vehicle and my service was handled quickly. Always a pleasure to work with them on our cars over the years.
I was very pleased with everything overall. They were very responsive from my initial internet inquiry, they were awesome and easy do deal with over the phone. They answered every question and gave me a phenomenal price. We lined everything up so when I came in they had the truck and all the paperwork ready. Basically signed paperwork, went over features of the vehicle and drove away. No pressure at all through the whole process. They have my business from this point forward.
Best experience Ive ever had at a car dealership. Ryan (sales manager) listened to what my needs were and did not try to sell me something I could not afford. Ryan & his whole team did a great job selling me a very sharp 2018 Ford escape. I would recommend Basil Ford of Niagara Falls to anyone looking for a no pressure buying experience for your next vehicle.
Experience dealing with Basil Ford was pleasent as always. This is my 4th vehicle purchased with them and will return for my next. Salesman Chris Schimschack and General Manager James Cain were fantastic working with my wife and I. We were very selective on both price point and model. Chris and James were very patient and worked with us diligently! At the end my wife has her 2021 Bronco Sport! Thanks Chris and James, she is very happy!
The worst experience ever! They would have 0 stars if it would let me. Took my 2015 Taurus in for oil change and point inspection. Inspection sheet was not filled out properly. They said everything was okay except the tires. Something still didnt feel right. Ran my car over to my mechanic and confirmed the tie rod and sway bar had play in it. Brought it to there attention. They were supposed to go back through the car. Only to find tie rod sway bar loose. And that was all they found. Inspection sheet still was not filled out properly. The service rep filled it out instead of mechanic. Didnt feel comfortable with there service. I took my car to West Herr to have serviced again. Much to my amazement came back with more issues. Not only was the tie rod and sway bar bad on the right, tie rod was bad on the left. And my brakes needed attention. My main issue is service that was not performed properly. Not only that if anything would of broke doing 65 going to work. Who knows what the outcome would of been. Blaming a young mechanic is not an excuse. How many other cars where over looked.
So I went back to Basil Ford of Niagara Falls today and bought another vehicle and while my first experience was good my experience this time was great. My salesman Blake was so awesome , patient, and helpful through the whole process. I test drove 4 cars and still didn’t know what car I wanted and even though he was extremely busy he still took the time and to go through all the pros and cons with me until I felt comfortable with my choice. I got a really nice car for a good price and it was completely stress free.
I found the vehicle my dad wanted online. We called and emailed about it and was told by Cherie that it sold an hour ago. We decided to drive from Rochester the next day to look at their other inventory... the vehicle that we called about was sitting for sale. Still confused why we were told it sold and Basil would have lost an easy sale since we had been looking for that specific vehicle.Anyways, we worked with Chris1- he looked into it and the vehicle was still for sale. He told us to take it for a long test drive- which we did. It seems like Chris1 is running that entire place and the dealership is lucky to have him. Chris was clear cut and wasn’t pushy. It all worked out and we were able to purchase the vehicle and my dad loves it. Thanks.
I came looking for a used car. They had good selection but the problem was with the Sales Manager Ryan. The whole time I felt like he was trying to confuse me by just moving numbers around and never presented anything with transparency. When I didn’t like the deal I decided to go elsewhere and he was very pushy and rude.
This is my second vehicle I have purchased from Basil Ford Niagara. The sales people are very Friendly and knowledgeable of all there vehicles. The paperwork portion of the sale is usually uncomfortable but not here. Matt is very trustworthy and that is why I chose to buy here.
My salesman Chris was amazing, Chris along with Sales Manager James, bent over backwards to find me the EXACT truck I wanted, and made the process simply, easy and painless. Even delivered my truck to me near the close of business on a Saturday as that’s worked best with my schedule. I will be sending all of my friends and family in to see Chris for new and used cars in a low pressure environment. I highly recommend Basil Ford of Niagara Falls for your new and used vehicle needs.
A great experience dealing with Blake and Basil team..
Went to Basil knowing that it was a long shot to get approved for a loan given my current position but the minute I sat down with the one of the managers named Ryan I felt Unwelcome. When I told him why I was there and he found out that it may be to hard to get us approved they went from happy to have you hear to great another person wasting are time. And we’re more then happy to get us out the dealership as fast as they could. This will be the last time I will step foot in this dealership. I have sold cars for a living and I’m my time doing so I never treated a customer the way I was treated.
Just brought my vehicle in for an oil change and NYS inspection. The gentleman that works in the service department is always super friendly and nice! I was in and out within an hour AND they did a quick safety recall for me without even asking that I totally forgot about! Also, I appreciate that they make recommendations of what is needed on repairs but always are honest, if you can wait a bit before replacing parts. Thanks again! -A. Kreps
Recently made a purchase of my leased vehicle so there was no discussion of price but all paperwork was ready and expedited very efficientlyUpdate for the service department- A TOTAL CLOWN SHOWTried to give me the wrong car and was really confused when I said the car he brought was not mine. I understand mistakes can be made but to imply that I don’t know my own car was insulting. One particular service writer needs to find a new line of work because he is too overwhelmed if things get busy. Definitely this dealer is the black sheep of the Basil family
Jared did a fantastic job helping me find my next vehicle.
After having my new Explorer hit from behind after a recent move back to the area I was on the look out for a new dealership to tend to my needs. Well Ive found them. The Basil Ford collision team specifically Leo has gone above and beyond to create a great customer experience, taking away the sting from that disappointment and annoyance of a damaged vehicle and getting her restored . Thx Basil Team!!
WARNING: WORST PLACE EVER!From the first day I walked in the door... I saw customers cursing out staff and was unsure why ... then I had this experience...I have had a Ford Focus for 6 years. I made an appointment at this location due to my car having a transmission recall. They were the only place that had an opening sooner than later. My car shut down 2 days before that appointment, so my insurance company paid for my car to get towed to this location. I then had to pay for a rental car! The service department first claimed it was issues with the clutch motor, but then stated that it is the recall on the transmission and a part must be ordered! Here starts the nightmare....They claimed they ordered the part and it could take anywhere from 1-3 months for them to receive the part. I met with James from sales to inquire about just selling my car as is because at that point I was frustrated! James gave me the breakdown of how much it would sell for. I said I would discuss it with my fiance and return.I went back to the service desk and inquired about a loaner car...Well they said they do not lend out cars.Days later they called me from service and stated that they may have a loaner car, which I was confused at that point. I went in that same day to see what was going on. I met with service again and told them here is the paper that James gave me with how much it would be if I would sell the car.. I just wanted my money and to leave the car. I then met with the manager of the dealer who buys cars. I believe his name was RYAN!I explained to Ryan all that was happening and he stated that he did not understand what myself or the service employee were saying. He said he was the manager and can’t go by what the other employees told me about selling the car. He said he would not buy the car since it was not fixed yet! He was very demeaning, arrogant, and disrespectful. He told me to take my car out of the dealership! I was so upset and felt so horrible that I cried! My future mother in law was present and was very upset and felt humiliated on my behalf!I decided to take my car towed elsewhere!!! I got money for the car and bought myself a new car!After this experience, I do not ever want to associate myself with FORD or any FORD BRANDS. I am writing this review to warn you!
I lease cars all the time and with various dealership s and this was probably the most seamless experience from start to finish. Chris was very knowledgeable and helped make sure I ended up with the best vehicle to fit my family at the price I wanted to spend. I almost picked the wrong seat configuration in the Explorer which would have been very upsetting, if it werent for Chris. Everyone at Basil Ford of Niagara Falls was very friendly and professional. They even rushed to make sure I was able to take my vehicle home the same day. I would love to lease my next car from them. Thanks Basil!
Such an amazing experience here! I bought myself a 2021 Ford Escape the sales people Ryan and Justin were just amazing to work with! If you are ever looking for a car I recommend this place! If I could rate this place 10 stars I would !!!!!
I received excellent service when I purchased my vehicle from the Basil Dealer of Niagara Falls. The salesmen, Ryan and especially Blake were very helpful and Knowledgeable and my purchase went smoothly. I will absolutely recommend them if you are planning on purchasing a vehicle. Thank you Blake for handling my purchase. Patti. :)
Blake and Ryan gave excellent sales service and I had a great experience at Basil Ford. They really took the time to go over everything in my brand new Explorer ST!! 10/10 would recommend
I continuously take my vehicles to Leo Murphy, manager of the body shop for any repairs I need. He is always courteous and answers all of my questions honestly. I highly recommend asking for Leo for any of your auto/body repair needs.
It was a pleasurable experience, starting with the recommendation made by Mr. John Basil that I consider the Ford Bronco Sport Big Bend as my next vehicle purchase to the time it was delivered and I drove it home.With a 1.5L EcoBoost powertrain propelling the Bronco Sport with pleasingly ample acceleration and, of course, impressive gas mileage, it has all the up-to-date technology and a very modern feel. I fully expect that the Buffalo winter will not be much of a threat to the “Big Bend’s” four-wheel drive feature, either.Did I mention that it is a cool-looking Truck, err, “Trucklette”, too? Make that extremely “cool-looking.”Well done Ford Motor Company and kudos Basil Ford of Niagara Falls.
The best representation of the Basil as a Team. The body shop manager Leo Murphy went above and beyond to make our car the beauty 😍 we dreamed it would be... I had the opportunity to met the dealership Manager who answered all of my questions and put my mind at ease... The paperwork process was a breeze and the representative of that department personalized everything for our benefit... it was as if we had been there before!
Love my car, but I have to say the people in the service department not so much! They are also very slow. When I initially picked my vehicle up i waited about 40 mins for the detail to be completed and they detailed a black Lincoln. Unfortunately the Lincoln I purchased was pearl white!!!!! Get it together fellas.
Justin at Basil of Niagara Falls was great to work with and I am loving my new Explorer !
Within a matter of three weeks, my wife, my mother and father-in-law and I all had vehicle problems that were too expensive to fix. The three of us went to Basil Ford in Niagara Falls and got vehicles. Chris, Justin and Blake all did a great job taking care all three if us. It wasnt time consuming and all three were very knowledgeable and answered all our questions quickly. I recommend anyone who needs a car, come to Basil Ford of Niagara Falls.
I have bought probably about 40 new vehicles in my day. I researched my trade, researched the vehicle I was purchasing and went to another dealership first. Basil Ford in Niagara Falls was able to give me the best deal , and beat the numbers I found in my research. James structured the deal and Chris delivered the vehicle, both did a very nice job.
Everyone was wonderful from the reception upon entering the show room to driving away in my new vehicle
This was the best car dealership experience that I ever had. Ryan and Chris were great. They got me into an awesome Sonata with low mileage! I recommend purchasing your car from here
So I originally went here a couple years ago, in a different position than I am now. I wasn’t able to be approved then. The way they treat their customers however, ensured that I would be going back. I spoke with Amanda, who was a complete joy to speak with. No rushing, no pushing, no demands at all. Very accommodating. When I showed up, I spoke with Chris and Ryan. Ryan, the sales manager, is a no nonsense kind of guy. One that is a shock, and pleasure to work with. He’s not the atypical salesman talking you into 1. A vehicle you can’t afford. Or 2. A vehicle you don’t want. He does this by not only looking at the numbers, he wants the story behind the numbers. Why or how are you in this position now? “I can make them (the banks) see that you’re more that what these numbers are. That they don’t define who you are, or what you can do”. Now with my credit score, those words sounded too good to be true. But here I am, in a truck I love, with every option I wanted, with a payment below my max. Basil Ford of Niagara Falls has my business for every future vehicle I’ll own.
A fine group of people , efficient and focused on their craft. Taking good care of their costumers.
Outstanding customer service. Management and technicians are able to assess issues and think on their feet during mitigation and resolution.Highly recommended. Good coffee too!
If I could give this place negative stars, I would. Absolutely do not do any business here. My partner’s car was in an accident, and it took Basil 3 months to “fix” it. Not even 24 hours after finally getting his car back, it breaks down. Clearly his vehicle was not a priority to anyone there, even though they claimed to have checked everything thoroughly. Turns out something was extremely overlooked and the service is just absolutely unacceptable. I’m glad my partner will *never* be going back here, even for an oil change. I don’t trust these people at all.
Fast wait time for a NYSI and oil change/tire rotation.
Very convenient to make the appointment and pull right in. However the greeter told me my inspection was going to take an hour to an hour and a half. When I told him even with an appointment I’m surprised and I couldn’t wait that long he said well, it will be a lot less. My only reservation is the misleading wait time. It actually took 30 minutes which I was more than happy with and I will definitely come back for the convenience. Only other negative would be the grouping of employeesIn the garage where I pulled in, there was four or five people gathered around and in a vehicle when I came in in a different one when I left. Making it hard to pull out and they seem focused on the vehicle and not customer access. No harm done.
Purchased our 2nd car from Basil today. Chris S. was great. He went above and beyond to make the purchase very quick and easy. Thank you for a pleasant experience. Would highly recommend Chris when purchasing a car.
I just bought a new truck from Basil Ford of Niagara Falls. I am very happy with the staff and the no pressure process. When its time for servicing I will gladly take my truck back to the Basil team. I give them 5 stars!
The service person was asked to do an oil change and it was not done. The service person said they did not hear that request. My husband was not pleased and will get an oil change somewhere else.
I was greeted properly as I arrived. This company, has always been proper. I took a look at the replacement headlight as I left the garage, it works well.
I went because I purchased 2 new keys for my F-350. I was in and out in 5 minutes and the guy that helped me was great and efficient. I would definitely recommend basil Niagara Falls service department to anyone they were awesome!
No nonsense, no runaround, good people. I’ve always had a good experience here.
Brought my car in for new tires, an oil change, and an inspection. They have excellent service and are very well priced! The shuttle service was very convenient! Will definitely be coming back.
My husband decided he wanted to look at a Ford Ecosport. We went to Basil as they had a good sign and drive deal and they set up a appointment and test drive for the next day. We get there the next day and nobody there had our name down, the guy that we talked to the day before had already gone home and we were honestly, overall just treated pretty poorly. We were able to get a test drive and we took the car out, my husband liked it a lot. however when we got back I noticed deep scratched all over the car, I took photos too because I wanted to bring it to their attention that we would not be taking that car. They started to go and get the financial work done and basically left us there for almost a hour. I was able to feed my son (he was just under a year at the time) and keep him quiet but he was getting antsy. they finally came out and offered him a deal WITH money down and $20 more a month than the offer in the advertisement. Long story short, we walked out and went to Basil Ford of Cheektowaga, My husband got his car for the advertised price and the sales guy there got the commission.
This was the best experience my husband and I have had by far! We have dealt with several other dealerships/salesman and have never been as satisfied as we are with Basil Ford and our salesman Jack White. The salesman made vehicle searching fun and family friendly as we had three kids with while searching. The process was smooth and easy from start to finish, we left with our vehicle same day with added accessories installed!
I had service done on my car at Basil in Niagara Falls and was very pleased. Drive in the bay, they service people are prompt and friendly, they offered me a shuttle ride if I needed to get to work and a pickup after. Wow!! That was fantastic. When the work was complete they explained what had been done, let me know about the overall status of my car and any concerns I may want to address. Fast, curtious and well priced. I will definitely go back.
First time ever going to a dealer for a used car. My Car salesman Justin was very good at keeping things running smooth. Showed me a nice 2014 Ford Fusion. The paperwork was very quick with all things considering and i got a fair price for my car. Definitely would recommend going, Justin and staff will hook you up nice. Thank you!!
Walked in to pick up my truck from a service appointment and there was a girl slumped over sitting at a table who mumbled at me to see what I was there for. A man then walks out with my paperwork and sets it on the table behind me without saying 2 words to me and then starts talking to me. Took my payment and then I left. For this being a service department nobody was personable and acted like it was a huge inconvenience that I was there to pick up my vehicle that I had just given them my business on. This is one of many unpleasant encounters we have had with this service department. If it wasn’t the warranty we have on the engine this is the last place we would be coming to.
A great job all around! No complaints at all, happy.
We were trying to head home from vacation but needed a transmission issue repaired. It turned out to be a recall issue. They repaired the car and did not try to force extra repairs on me. They were professional and kind. I would recommend them to anyone in the Niagara area!
Buying a car was easy at basil. Great staff, friendly and attentive. Highly recommend going here for your new or used car! :)
Very shady dealership. I was literally test driving a used truck when someone showed up after me and offered the salesman money to hold it for him. He hadn’t driven or seen the vehicle except on the internet. In fact he actually looked it over and test drove it while I was leaving. They will stoop to any level to make a sale. Very unscrupulous. I wouldn’t go back to them if they were giving them away.
I went to Basil Ford to test drive some used cars. The first one had broken motor mounts, the second one had two unaddressed recalls for non deploying airbags and risk of engine fire. They didnt mention any of these things to me. In fact, the salesman told me it was illegal to sell cars that are being recalled. What he didnt tell me is that only applies to NEW cars.
Nice and clean didn’t take long for car to be serviced and all the questions I had were answered
2016 Jeep Wrangler online for $35,000.00. When I sat down with the sales man Jack White he told me I know it says that online, but its really $38,000.00. DONT WAST YOUR TIME WITH THEM. I would never recommend Basil Ford of Niagara Falls Used Car to anyone.
Highly recommend Basil Ford! Everything about buying the vehicle to service has been great! Everyone makes you feel very comfortable and they make any experience fast and easy!
Everything went well just had a oil change for $40 but the thing is they asked if I was going to have a Tire rotation done for $20 more? I feel that shouldve be included with that oil change! So I paid a grand total of $64.75 for tire rotation and oil change... Which I wasnt too thrilled about the tires didnt come with the oil change, but overall a good experience.
I previously went in for service and had an issue. I was able to speak with Bob the service manager and he was more than understanding and was able to come to a resolution with me. I brought my vehicle in to have a Ford remote starter put in my 13 Escape and could not be happier. The service was fast, thorough and all around a great deal! They are not above approach, and are more than willing to discuss any issue you may have. Great team, good service. Thank you Bob for all your help and Basil keep up the good work!
Took my car here for service. Unfortunately by the time the tow truck driver got it there they were closing. Had to wait for the next day. I was quoted a price for one key fob and then was told I had no choice but to get 2. Then I was told I was being charged for them to get the door code also for the alarm to be disabled which I never even was given when I bought the car. Overall something I thought was gonna be around $200 turned into close to $700 what a mess just to lose a key! I will never purchase a ford product again after this car. I missed out on 13hrs of work because of their hours. Other dealerships have extended hours daily that helps people who work
Financing a car was super easy and quick, in two days I was able to finance a car with “fair” credit. I worked with Chris Winne and he was very helpful.
Excellent experience buying a car. Fair price nice cars
Basil Ford Niagara Falls searched area dealerships for the used car I was interested. They had it delivered to their location and after a test drive I am the new owner of a 2018 Honda CR-V. It was the best experience I’ve ever had purchasing a vehicle. I was at the dealership for less than an hour. They offered me a generous trade in for my car and a great price on the Honda. I purchased the extended warranty for less than I anticipated. I could not be happier.
I just loved my sales man Dave DeNorand!!! He made buying My vehicle quick and easy! So driving home from buying my used Ford Explorer from Basil Ford in Niagara Falls I noticed the vehicle was thumping. So I brought it back to the Dealership and they put brand new rotors and brakes on my vehicle for free the next day, the guys did them in no time at all.They even sent a car out to pick me up to bring me back to get my Ford explorer. Thank you Basil Ford👍👍
The girl reception was nice and accommodating. However, her manager over road her and added charges. Left me with doubts of fairness. This cost about $280, but included an oil change. However, note this same manager previously quoted that same job, without the oil change, for almost $600. I am starting to doubt him.
My husband and I bring our vehicles in for routine service. We love Basil! Great prices, super friendly and honest service. We also bought our truck from Basil (though a different location, but a great experience nonetheless).
Service I received at Basil Ford was excellent. Kept to the promised time frame. Coupon for the works included oil change, NYS inspection, and routine maintenance. Felt it was a good value. Dealership waiting area was comfortable. I will use them again in spring for an air bag recall.
Easily the best vechile buying experience I ever had, Blake and James made it easy and fast. Got what I wanted for my trade and a great deal on my new F-150! Will definitely be buying my next truck here again!
I came here and met with chris who was absolutely amazing. We discussed me putting 8000 down with 300 a month finance payments. I put 500 down to hold the vehicle for 1 week to collect the funds. I got back with 9 grand (taxes , fees, registration) and they tell me the agreement had changed i need to put close to 11. Grand down on a 17 grand vehicle and pay 10 grand interest on 7 grand. I told them no I will not that was not the agreement we talked about. Its now been almost 2 weeks. James from the financial department has refused to refund my 500 or reply to my inquiries about it. The manager (forgot his name ) hung up on me after telling me theyll refund it when they do. I heard so many good things about this location just dont understand why Im being treated like this.
Ford was incredible with the service they provided me to fix the recalls on my car! I also was very happy with the free shuttle service they provided. They turned a very stressful situation into a relaxing one. Would highly recommend to anyone
My experience was not good. I have owned 3 Ford Fusions, the other 2 had great luck this one not so much. Started with an oil change one year in November and vehicle report given all in green, had a horrible winter driving, in May went in and needed 4 new tires, so bad they wouldnt drive in the rain on them, I ?d why in November they didnt say there was any wear, tech says oh I bet I know who the tech was, yep he got fired. Up sold an expensive tire, carried on about the warranty, etc. In March of following year, bubble in one of the tires, stopped in they didnt even look at the car and said from the desk its from a pot hole, not covered under warranty. I asked it was o.k. to drive on it, they said yes sure. I came in April for oil change and different tech says you have a bubble in your tire, I said I know the other tech said its fine this one says no it isnt you need a new tire, I said well can I get a better price as I bought them here and not even a year old, No. I replaced the tire at Dunn as the price was less for the same tire and their warranty covers road hazard. Now in June have a rattle, take it in, specifically say I dont have cash to spend please dont do anything without calling first, they call with Sway Bar Links, of course warranty up 6 months ago and cost is $315, I said I cant do it will pick car up, car still on lift when I get there and Im on my lunch and then charged $71 to diagnose the issue!!! I asked about the cost when I came in and it was never mentioned that it is $66 to walk in the door, very very disappointed. Also replaced all brakes on this car with low mileage. Many other issues and have called, emailed Basil and no one has ever contacted me! Frustrating to buy a new car, make payments and have large repair bills!
I had an 8a appointment on Wednesday, dropped off the car, was told it would be a few hours and used the shuttle services car to my office.At 3p I hadn’t heard from them so I called. At that point I was told the service tech was starting it next and it would be done by the end of they day, which was 6pm. Half an hour later I received a call saying the car would not be worked on until the next day but they arranged for Enterprise to have a car. I picked up an awesome truck at 5:30p and went home.Around 11:30a on Thursday I was told my car was ready. I just had to return the rental and Enterprise would drop me off at the dealership. When I went in they were going to charge me full price so I laid out the following to the service dept:I had my car to you on time, but I had to call you at 3p to find out it hadn’t even been started on and then get the follow up call that it wouldn’t be done until Thursday.I have 2 small children that require car seats and I could not pick them up at all Wednesday or Thursday late afternoon. If they needed to be picked up early or anything of that nature I would have to have someone else do this.I rearranged my work schedule to not need to be on calls Wednesday but since this carried over to Thursday I took calls but could not take extra time and lost work time to go and pick up the car Thursday, not Wednesday as planned.While 10% was deducted from my bill and a rental was provided I had to point out all the errors and inconveniences brought upon myself because of poor planning. Had the service team called on Wednesday to make me aware of the situation in the morning instead of making me reach out this could have gone better.Customer service and workflows need to be reviewed.
I just purchased a used full size SUV from them for 35k a few weeks ago. I also purchased an extended diamond package warranty for another 2k in which I paid that in full right then and there. Well they said they would honor repairs needed and body work needed once the vehicle has been purchased. So I took theyre word for it and pulled the trigger. They had my vehicle for 7 days and gave it back to me with barely any repairs honored like promised. Scott Delacy the Used car Manager is who shook my hand and promised me Basil Ford will take care of everything the day of purchase. All He did was dodge all my calls and request everytime I called and asked for Him. The only person that responded to my calls and text messages was Justin the salesman who sold me the vehicle. They pawned me off to Him instead of doing theyre job. My situation should of been handled by management not the salesman. Long story short there customer service was terrible. The Managers were non responsive to my calls and request. They did nothing but duck and hide my calls. I DO NOT RECOMMEND THEM AT ALL. Terrible experience.
I had a recall on my car. Made an appointment online. The day of my repair I dropped it off and the service tech was wonderful. I would definitely go back. Everyone was so friendly. I asked for a tire quote and he gave it to me and it was a really reasonable price! Great experience.
I had an what I would call a car emergency if thats possible and they got me in immediately and took car of the problem.
I purchased my Ford Escape on February 19th 2021 . I would highly recommend Basil Ford in Niagara Falls and my salesman Justin Steffan . Justin was very accommodating to what I wanted,knowledgeable and not pushy! When your out looking for a Ford stop in and ask for Justin.
Total reviews rating 4.4
199 Reviews for Basil Ford of Niagara Falls 2023:
Review №1
2021-08-30Terrible. Especially there collision center. They fixed my car. New parts dont even line up or match colors. Gave me 2 completely different fog light covers. Air bag malfunction light is still on. They claim it never was on. Which is why my insurance wont cover it. Tried to rip off the insurance company over the rims. Then tells me Ill give you a couple hundred out of my next job if you lie for me And to top it off there service department is a joke too. A friend brought her car in for oil changes (bought the car from there) she needed new brakes twice, and new tires all within 15k miles. This place is very shady and will do anything to make a quick buck. Stay away especially if your a female.
Review №2
2022-01-28Basil Ford of Niagara Falls is an exceptional place to do business with. I am beyond pleased with my experience from the service department in dealing with my previous vehicle for trade in to the sales department in getting me into my new current lease. Justin Steffan, my Sales Consultant was so kind and caring and extremely helpful during the entire process. He was very knowledgeable and courteous and really cared about what I needed and answered any and all questions I had. That kind of service is so rare to find. I am so grateful he was there to help me with this process and in getting me into my new vehicle promptly and following up the next day as well to see if I had any questions or concerns. Also, James Cain, the Service Manager was very kind and helped me in the beginning with the online forms and starting the process of getting me into my new vehicle. Matt as well, the Finance Manager was so welcoming and went over all the financial details from signing and going over all the fees and needed forms. I can’t say enough about Basil Ford of Niagara Falls. I am very proud to have done business with them and will continue to in the future. I highly recommend anyone who is considering a vehicle or are even in the inquiry process to please reach out to Basil Ford. They really do genuinely care about the customer and making them feel special and comfortable during the entire car buying process.
Review №3
2022-02-02Greatly appreciated the level of customer service I was presented with. The salesmen (Blake) carefully and patiently went through a few different vehicles for me making sure what what I needed out of a vehicle was satisfied. They were able to work with me over the course of what seemed like a longer day due to ensuring I was going to be leaving with the perfect vehicle for myself and my family. I cant say enough how appreciative I am of him as well as the team that was supporting myself and him through the buying process.
Review №4
2022-06-12Just purchased a really great vehicle at a very reasonable price. Cherie called me early on the day of my first appointment to make sure I didnt have to reschedule also told me who to ask for when I came in. James was extremely helpful at finding what I wanted and didnt try to unwell other cars like some places do. I got started on the financing from my bank right after my test drive. James called me the next day to see if I had heard anything yet just to see how it was all going. I told him I was approved just had to send them some stuff and would likely be in the next day. After finalizing my appointment for the bank I called him to let him k ow when I would be there. He said hed make sure the car went right over for detailing. Chris was also very helpful all paperwork was ready for me when I got there and he checked the detailing before they brought it to me made them redo a bunch that they missed. I was very impressed with the service I received and highly recommend them to any one looking for a new car.
Review №5
2022-06-28My son purchased a used 2013 Mitsubishi Lancer from this dealership. The sales team was super friendly and helpful. They replaced all four tires and brakes prior to our picking up the vehicle. They didn’t try to sell us any extended warranties or other products. Thank you to Chris and Cherie for one of the most enjoyable car buying experiences. I would highly recommend doing business with this dealer.
Review №6
2022-02-1610/10 Recommend going to this dealership, staff is extremely friendly. Ryan G and Blake F both were determined to work with me and find the right car for me in a price range that was perfect. I didn’t feel forced into getting a car I didn’t want, they showed me options and made sure i was comfortable with the car. And answered any questions that i had.
Review №7
2022-07-02Blake F. was a wonderful salesman to work with. Absolutely no pressure and answered all my questions. If he didnt readily know the answer, he found someone who did and got that information to me in record time. My truck came in months ahead of schedule and I am thrilled about that. During the acquisition process, Blake was extremely helpful getting all paperwork, registration, insurance, etc, done so I could drive away a very happy girl. I would recommend Basil Ford and Blake all day long!
Review №8
2022-01-24This is my second Vehicle from basil and I couldn’t be more pleased. Chris & Ryan were beyond exceptional from start to finish. I got a really great value for my trade in and drove away with the vehicle I wanted. I didn’t feel pressured at all. For a total of almost 4 years this dealership has never given me any issues from customer service all the way to getting my vehicle serviced. I will always recommend them.
Review №9
2022-03-23My experience at Basil Ford was amazing . Everyone that helped me out to find my car were very helpful and also very kind. The car dealer was very welcoming and made me feel like I was family . I would honestly recommend everyone to go there and ask for either Blake , Justin , Jerry and of course the sale manager Ryan was very understanding and kept me calm and made sure I was taken care of . I have never had an experience in buying a car like I did at Basil ford in Niagara Falls.
Review №10
2022-03-03After spending half of a night at another car dealership and not even being able to test drive the new bronco after placing an order I felt very frustrated after I stopped in a Basil Ford Niagara Falls. I was treated with respect . Excrement salesmanship from Blake Fountain ⛲️ & also James the manager . They pulled the bronco out of the show room for me to drive . Spent a good deal of time explaining the products and I was pleased with my trade value. Follow up has been great 👍🏼 I would recommend Basil Ford in Niagara Falls.