Delivery
Yes
Bassett Furniture in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-505-2200
Site: https://stores.bassettfurniture....
Site: https://stores.bassettfurniture....
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:12–5PM
Bassett Furniture in other cities:
Comments (61)
Megan the store manager and team were very inviting and a pleasure to work with! They really listened to us and helped us get our beautiful custom designed sofa. Quality help and furniture is very hard to find today! We could not be happier. We highly recommend Bassett Furniture for your furniture needs.
We had a great experience with Jordan at Bassett in Amherst. Once we met with him we never felt like we needed to go anywhere else. He was extremely helpful in designing and laying out our new living room furniture. The final result was great, we are very happy with the look and quality and would happily go back to Jordan and Bassett for any future purchases.
I have made several large purchases at Bassett over the past few years. They have an amazing selection. The designer staff, especially Heather, is always so accommodating and extremely helpful in coordinating any room. She really has a vision when it comes to design. Shes a large part of the reason I keep going back.
Heather Donahue is an excellent designer! She listens to her customers and is available to them when they have questions or concerns. She incorporates the customers vision keeping in mind what their lifestyle is and guiding them through the process of what will suit them best. I will not hesitate to have Heather help me with projects in the future!!
As a former employee of Bassett furniture I had the opportunity of working with Heather Donohue. She was wonderful to work with. She was always very honest cordial and very creative. She always put the customers first and always had amazing energy. She is definitely an asset to Bassett and I was honored to have worked with her.
I purchase living room furniture at Bassett and worked with designer Heather. She was so knowledgeable and professional to work with. She had great design ideas and helped me pick out the perfect fabric and styles for my families life style!!
We are longtime - and always satisfied - Bassett shoppers! 99% of our furniture is from Bassett. We love our latest purchase - living room furniture. New area rug, chairs, sofa and pillows. From the moment we walked in, Jordan helped put us at ease! He walked us through a number of options, but never made it overwhelming. And while it seemed like we had a million questions, he answered each without bother. From the store we set up a visit at our home with Jordan. He came, took measurements, and again - made it easy. He then followed up quickly with designs, colors, materials, etc. Honestly, it was so perfect, we had very few, if any tweaks. Minimal. It was perfect and fit our style exactly. Jordan kept us posted on the progress of our pieces the last few months, and helped us arrange delivery that was convenient for us. Bassett delivery was also exceptional with a considerate and polite team showing up exactly when they said they’d be there. That’s huge! In summary, we’re once again thoroughly satisfied with our latest Bassett purchase. Can’t wait to find more pieces!
Heather was amazing when we were searching for the perfect chair to complete our living room. She showed us all of our options until we found the exact one we were looking for! Heather explained the details of the warranty and delivery in full and was there to answer every question we had! We are so happy with our purchase and will be sure to be back to work with Heather again!
I had so much fun picking out my new furniture at Bassett! We worked with Heather and she helped us to come up with the right combination of seating and fabrics that fit us and our style. She had tons of great styling advice an options that we could choose from. We left the showroom with a picture of our “room to be” feeling confident in what we picked with her excellent guidance and patience, knowing that it would not only fit the space, but look great too. Now that everything has arrived, we couldn’t be happier. We LOVE our great room and are looking forward to many comfortable nights amidst our beautiful furniture! We highly recommend Heather and the design service she provides. It would have never turned out this well without her!
I recently purchased living room and family room pieces from Bassett. From purchase to delivery the experience was 5 star. Heather Donohue was my sales associate. She is extremely knowledgable, professional and has amazing design skills. Her ability to coordinate a room is what I appreciated most. Every piece I have purchased is of the utmost quality and I anticipate having them for many years to come. It was such a pleasant experience, I know Ill be back soon.
I was impressed by Heather’s professionalism and knowledge. She was not racing to give me a quote but took her time and helped find a great dining room set and hunt board. She gave me color copies of the furniture I selected to take home and think about it. Loved the no pressure sales experience. The dining room set was delivered Saturday and it looks wonderful in my home. A truly well made piece of American art.
Heather is absolutely wonderful to work with! She is efficient and listens to find what works for our comfort and style! She is a great designer as she obviously loves what she does! We always have a great experience! I highly recommend working with her!
We love our new chase/loveseat. Beautifully made impeccable attention to detail. The delivery people were courteous and respectful. Jordan in the showroom was very helpful and made our experience so easy! A pleasure to work with, highly recommend.
Heather was great to work with! She came up with great ideas and floor plans for our basement space, she was easy to contact, and very knowledgeable about the furniture. I would highly recommend working with Heather and look forward to planning our next project with Bassett Furniture.
My name is Alona and I am a lighting designer at Anzalone electric! I have been working closely with Heather on many projects over the years! Not only is she an amazing human being, but she is an incredibly talented Designer and I absolutely love collaborating on projects with her! I refer all of my clients to her because she is such a joy to work with! She has incredible vision and execution and I am so lucky to have met her! My clients that have chosen to work with her have thanked me over and over for such a great referral! Love her!!!!
Jordan Kelley was amazing to work with, like always. We have worked with him a few times before and he’s always extremely professional and knowledgeable. He was extremely helpful in redesigning our space and providing the ideal furniture to outfit it.
I loved Heather the moment we started talking. I hada pretty clear vision of what I wanted, she listened and the magic began!!!! I have always loved Bassett furniture. In my home I always strived for the Cheryl Bassett look!!!! In the past I would pick up a sofa or accessory here and there…. But I didn’t feel the full emotion of the Cheryl Bassett look 👀 UntilI hooked up with Ms. Heather!!!!She listened to my vision, I gave Heather five stars because she helped me to create rooms in my home with a five star look!!! She worked her expertise as a design consultant with such ease. Choosing sofas and sectionals can be very challenging, especially when It comes to the right color, texture and size of your furniture. She felt my apprehension and gave me good information that I needed to make the right choices for my rooms. Her home visit to make an accessment of my space was essential to bringing in the balance and intergrating the Cheryl look with the Bassett look I wanted!!! Over several months and more Heather helped Me to purchase many, many items to get my Cheryl Bassett look. I purchased a beautiful six cushion sectional, (which I thought would be too much for my space, but her experience knew better, it fit perfectly with wonderful balance with the rest of my pieces.) I purchased three chairs, coffee table,lamps, pillows for my new and existing furniture, wall hangings, framed pictures and moreBut here’s the beauty of it… Heather, listened and understood I had a budget,… “not an issue, a lot of. folks work from a budget.” She worked with me every step of the way!!!!!Every piece of furniture in my home from Bassett on Sheridan Dr., I purchased on sale!!!! Heather would keep me informed of the different holiday sales, any kind of sale. she would encourage me to have patience, cause she knew when the time was right… I would get what I wanted and I did. Heather gave me so much support on purchasing what would work in my home. I actually developed feelings of empowerment learning lots of tips on decorating, like having balance in small spaces, how to create the illusion of larger space with placement of items in your valued space, and placement of accessories on walls and shelves. Heather was ALWAYS available by text or phone if you had any concerns. She even came to my home when my sectional arrived and because I thought it was too big for my space. I was so relieved when she came to my home and ‘fixed’ the situation 😁 Thank You again HeatherThere is soooo much more I could say about Heather… bottom line, if you get Heather as your design consultant, you will alleviate a lot of the angst that comes with decorating your home. Heather is an amazing design consultant, friendly, great listener super knowledgeable, goes the extra mile for your benefit. And she’s funny, we laughed so much!! Yep, she gets five stars from me because my home has the Five Star look!!!! My home looks so warm , classy and cozy. The energy in my home is amazing. I LOVE my home, it truly is my sanctuary. I’ve finally got the ‘Cheryl Bassett look’ and it feels soooo amazing. I get lots of compliments too 🥰I can’t Thank You enough Heather the experience was absolutely amazing.
Enjoyed working with Heather Donohue.She was very professional and had great decorating ideas. Very knowledgeable on the furniture and answered all my questions .Would highly recommend her to my friends and family.
I worked with designer Heather Donahue and she was phenomenal. I went in knowing I wanted new furniture but not exactly sure what. She helped me find exactly what I wanted and help me with colors because it can be overwhelming. I highly recommend working with Heather.
We had an all time “BEST EXPERIENCE” with Heather!She islow pressure, smart and a great listener! What an eye for coordinating ideas! It could not have been any better! We purchased Couch, ottoman, sidechair, desk custom fabric and pillows! The look Architect Digest Gives!
STAY AWAY FROM THIS PLACE! It’s a commission-based franchise. Our furniture looks great but GARBAGE. NO CUSTOMER SERVICE. Two custom sofas look 10 years old after 6 months. Just me and my wife. Ordered fist 2 sofas and they broke within 2 months. BROKE. No we don’t weigh 500 lbs. Had to go through corporate America to resolve. 1 year later after hundreds of phone calls and emails received junk. Go to Flanigan Furniture will get better quality for a fraction of the price.
Love the quality of this place, Heather Donohue helped me pick out the perfect furniture for my Living room. I will definitely be back!
I have done my entire home with Bassett and love every piece! Custom made in the USA which most places can’t say and arrived within the time frame I was given. Everyone in the Amherst showroom has always been polite, professional and accommodating to me. They are real interior designers, not sales people so I never feel pressure. I’ve also gotten some great deals from the clearance room. I will continue to refer my friends and family here.
We worked with Jordan and he was very helpful got a couch and delivery went well and very happy with the couch it looks great thanks for all your help
This was our first time purchasing from bassett and definitely our last. this company has the worst customer service i’ve ever dealt with. everybody was interested in putting the blame on someone else for why we received a dirty couch which was then replaced by another dirty couch with a broken connector for the sectional. so disappointed. will never deal with this company again
Published review 5/15/19Save your money and don’t buy from Bassett. I ordered a custom sofa from them and was very specific of the comfort level I wanted. Visited the showroom 6 times prior to ordering. Always dealt with same sales person, and sat in same sofa. Confirmed that the comfort level in the sofa would be identical to the showroom model. Was assured it would be the same. Sofa was delivered 4 wks later and it was gorgeous to look at but hard as a rock. Not at all like the super comfy model in the showroom. I reported it to the sales clerk AND the store manager and received the runaround and was told that to put the cushions on the floor and walk on them to break them in. Who does that???!!!??? Managed to track down the district manager’s email address after the lack of response from the store level. He simply turned it over to customer service. The Customer service rep was very sweet, but in the end, after them sending a service tech out who simply turned the sofa upside down and also unzipped the cushions, could not resolve this issue for me. This was no where near the first piece of custom furniture I have purchased, but I will never EVER purchase so much as a throw pillow from Bassett furniture again. Go to ETHAN ALLEN folks!
I agree with other posters. TERRIBLE customer service. I spent a lot of money on the furniture here, once paid in full they have zero accountability to get things delivered and zero accommodations. Especially the scheduling office if very poorly managed. I had better experiences with Raymore and Flanigan and Ashley furniture. Designers also are not quite accurate with measurements either. So double check. Would never buy from Bassett again.
The carpets Heather sold me just keep getting worse. Poor quality, one was the wrong size delivered twice incorrectly. They did give me 1/2 off the carpet that didn’t fit. The store manager gave me a hard time about their mistake. The carpet loops are pulling out. The pads are too small and thin. I’m feeling the pain and regret of my purchases two years later. Sorry Basset but you did not deliver quality products nor good customer service :/
I had such a wonderful experience buying from Bassett and working with Heidi. With a blank slate after a full house remodel, Heidi was able to get my vision - that wasnt even clear to me - into beautiful basic pieces in several rooms that my family and I will enjoy for years to come. Heidi coming to my house to get a feel for the space and my style was instrumental in the process. She has a great sense of style and design. Delivery and set up was exceptional and it all came a little earlier than expected!
Heather Donohue made furnishing and decorating my home a breeze and enjoyable!
I was shown around the store by an excellent representative and follow me around ensuring that I knew everything that I needed to know. I saw several items that were on sale that represented some really nice values. The apparently have thousands of different Fabrics elections to choose from however everything in the store is neutral and white and it would be nice if there was some color and deviation. I did not purchase from the store because the prices are really high but if I could afford it I would have bought in here.
Jordan was amazing and designed exactly what we were looking for! The process was easy and came out perfect!
If I could give there customer service department 0 stars I would. Purchased a power recliner and trouble with it from the beginning. Notified customer service they sent a tech out who said it was the motor and took over a month to come back . After he left still didn’t work , had tech out a few more times no luck.now Bassett tells me it’s a usage issue and I would have to pay for parts. The only usage it got was us sitting in it because it wouldn’t recline . Stay away from Bassett poor customer service !!!!!
I went to Bassett after searching for months to find a small sectional to fit the small space in an upstairs tv room. My experience was great. Kathy, my design consultant was so helpful and with her expertise I was able to find a great sectional that fits perfectly. I appreciate the time and effort she gave me and will definitely return if and when the opportunity arises. Thank you!
They have nice, quality furniture, but somewhat expensive. You can custom order to get exactly what you want in fabric and wood finish options. Sales lady was very friendly and helpful. Sadly, everything was too short for us and not even an option.
Heather is always so helpful and I appreciate her insight and expertise
Absolutely horrible experience in this store. We were simply visiting to see what their selection was like, and we were ambushed by sales associates coming out of every corner. We got the lecture about how we are better quality and how everything is customizable, even after I tried to explain we were just looking and not wanting to buy. We escaped that conversation and tried to make swift exit from the store when we heard Hey, HEY! and saw an older female walking towards us as if we were two criminals fleeing a crime scene. She was intercepted by the older gentlemen that helped us who was whipsering I got them, I got them!Poor experience all around. Poor selection. Poor prices. Poor customer service.
We had the best experience at Bassett in Burnsville. We worked with Heidi and she was more than helpful with a home visit and many fabulous suggestions. We found the customer service to be top notch. We will definetly be back!
Terrible customer service Bassett Furniture sold me overpriced sectional with a warrantee. They did stand by either. I suggest you shop somewhere else as Bassett is over rated
Worst customer service ever. Spent so much money there, and they did not install connectors on sectional. They said they would come back in a few days. It’s been months. Would not return phone calls. They tread people so poorly. Will never buy anything there again.
Jordan was very helpful. Havent received the furniture yet but the buying experience was great as was the quality of furniture
Beautiful store with do many choices and custom options, only tough part is the prices on alot of it, although a few choice options for decent price
I like how I walked in looked around in the front room and after 10 minutes I walked out but I was thinking about walking out with a chair or a vase or something anything! I should have
Everyone is very nice. The showroom is full of great ideas.
Variety of furniture nice store. Not too much pressure to buy
Attentive and knowledgeable salesperson without high pressure.
I feel they are way overpriced and the staff really didnt accommodate me
Sales associate was very helpful
Great people and great furniture.
Everything is Overpriced!!
Nice furnatire
Total reviews rating 4.1
61 Reviews for Bassett Furniture 2023:
Review №1
2022-02-07Very, very pleased with Bassett Furniture in Amherst, NY! I’ve worked with design consultant, Jordan, on 3 projects thus far and he does not disappoint! Both of my living rooms in my new home look amazing. He did an excellent job assisting with various layout challenges, helped me select fabrics, kept within my budget, all the while gracefully dealing with my indecisiveness. Top notch customer service, store manager was very personable, and the delivery team was very professional. Highly recommend Jordan and Bassett Furniture!
Review №2
2022-06-04We purchased our living room sectional and rug at Bassett in Amherst! I absolutely love it! We worked with Heather who was Amazing! She helped us pick out the perfect fabric and had great ideas on how to design the room. She spent a lot of time with us and was very patient!! I highly recommend Heather and can’t wait to go back and purchase our next piece of furniture.
Review №3
2022-06-04Heather was amazing!! We knew the overall look we were going for and heather knew just the fabrics and styles to show us. It definitely was a little more than we were planning on originally spending but worth it to have the quality fabric and pieces that will hold up to our pets and new baby that will last us a long time. It’s also nice knowing that what we designed is being made specifically for us and made just how we imagined it! Now we just have to patiently wait for our pieces to come in!
Review №4
2022-08-06My wife & I recently received a sectional sofa, an easy chair, a coffee table and an accent table (for behind the sofa) that we purchased several months ago at Bassett in Buffalo, NY. Our salesperson Jordan was extremely helpful and knowledgeable throughout the purchase process and his follow-up was exemplary. We couldn’t be happier with our overall experience - this is the second round of furniture purchases we have made with Bassett over the past 7 years - and we appreciate greatly the quality and attractiveness of the furniture, as well as the excellent customer service, in this instance provided by Jordan.
Review №5
2022-07-20We worked with Heather to design a new TV room/den for our family. She did a great job listening to what we wanted and really understanding the limits of a smallish room and low ceilings to move in. Heather suggested furniture that really suits teenagers, and shared her own experiences with Bassett products and stain removal that made me feel comfortable paying for new furniture in that space. Heather has a good eye for complimentary colors and textures and her suggestions about the smallest details- like the finish on the legs of the ottoman- drew the room together. She even worked with us to suggest paint and accent colors! Working with Heather was a really easy, quick, transparent process and I’d recommend her for families who want a beautiful space that stands up to the demands of teenage boys!
Review №6
2022-06-04Bassett furniture store is THE best . The furniture is high quality for reasonable price. The staff, especially Heather - Very helpful, courteous. She goes the extra mile to make sure that youre satisfied with your purchase. And for those of you who need interior decorating advice, Heather is the best! My go to store & sales person!
Review №7
2022-05-16We bought our living room couch from Bassett a few years ago and it still looks brand new. We recently bought a living room chair and love it. Great quality and great service. Jordan is great to work with, we bought both items from him. He follows up and follows through. Will definitely buy our next piece from Bassett as well.
Review №8
2022-06-05Bassett is my favorite furniture store You can find me there frequently to check new items clearance and to say hello to designer Heather. We have finished several rooms together. She is incredibly talented and understands me and knows my taste because she got to know me! I’ve enjoyed every new room journey and especially the laughs !
Review №9
2022-06-13As an interior designer, I look to work with other professionals in the design field who hold the same standards as myself. With that said, I cannot say enough great things about Heather Donahue. Heather’s knowledge of Bassett products goes above and beyond. I trust her advice and always leave the showroom knowing that what we decided on is going to be perfect.
Review №10
2022-01-21My husband and I had such a great experience with Angie at the Bassett store! She was patient and knowledgeable in helping us pick out a sofa and chair that was a great fit within our budget. Angie was always prompt in getting back to questions. We will definitely be back to purchase more furniture!