Kerbside pickup
Yes
Bellissi Furniture Gallery and Online Furniture Store in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 718-975-2315
Site: https://bellissi-furniture.com/
Related: furniture store closing
Site: https://bellissi-furniture.com/
Related: furniture store closing
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–6PM
Comments (73)
Horrible LIARS and disrespectful scammers. Ordered and PAID FOR 2 sets of furniture in OCTOBER. We were told that it would take three months for furniture to arrive. It’s June and NO ONE had a clue when furniture will be here. And yeah - they basically forced us to pay in cash (perhaps so we don’t dispute charges or have any sort of ‘buyer protection’). Lying scammers ..
Hands down one of the best experiences Ive had with a furniture store!The owner Dmitri, personally drove 4 hours away and set up my couches by himself. He actually knows his products very well as my couch came with the wrong legs, and he straightened it out with the manufacturer and express mailed me the parts literally 2 days later. He even offered to come back 4 hours out to drill the holes and install them himself. Overall, each step of the way he communicated with me from information about my couches, to when he would arrive. This customer service is truly A1!
Had the worst experience. I bought a sofa from them a year ago. Brought broken, common to replace. been changing for a year now. the seller Galina is a big liar, every time she promises to help and does not do it. I dont recommend buying anything from them. Very disappointed 👎🏻👎🏻👎🏻
This furniture store is the best place I have ever bought furniture from. Dmitri kept me updated from the time I ordered it my couch until I received it. This is a class act company! We love our new couch and the service from Bellissi Furniture is second to none!
Horrible old russian lady named Galina is a very good lier. Lies and lies about getting your furniture that you paid for and then starts dodging your calls. Stay away and find another place honestly!!!
I live in Colorado and found Bellissi Furniture online. They had really great prices and wonderful customer service. Dmitry is the best! We ordered the Mavis Glass Table and chairs. I was really nervous about ordering a glass table online, but Dmitry kept on top of the entire delivery process. The table came in perfect condition and the chairs were perfect! I will be ordering more furniture from Bellissi in the future.
Terrible , just terrible. We are waiting for delivery since august. Staff is constantly lying about delivery dates , don’t expect these people to give you your refund. 4 months past , no table no refund. 1 start is a good rating for this business , never buy from them , use legit companies instead. They practically stole money from us. People work so hard to make extra dollars , these schemers should not be in business.So disrespectful, both ladies traveled on the time machine from 1990’s. Dishonest … I said I don’t want to create problems for them by calling my bank , she said “you all so smart”. OMG !!! What a shame … I said refund me the money , she said , “No you have to come in person “ — obviously no refund will be issued. She took cash for small table last time we came , now she is trying to deduct it from our refund .REFUND US OUR MONEY , 300 dollars will not make you rich. Learn how to be honest with your customers and keep your table …To be continued….
Our daughter wanted a loft / bunk bed for her birthday, and we found a particular one we liked, but couldn’t find it anywhere local to NC that would be in stock in time. We found the exact bed in stock at Bellissi, but were a bit hesitant to order it online and have it shipped due to its size. After speaking with Dmitry on the phone to get a shipping quote, we decided to go ahead and order. The bed arrived within a week and the freight company they use was friendly and even helped us to unbox and inspect the bed to make sure all parts were there. There was one piece which had a small crack appearing to be a manufacturer defect — although small, we were worried that because it was a structural member of the top bunk, that it would crack over time and eventually break through completely. Dmitry was extremely responsive to this issue and worked with the manufacturer to get a replacement part out to us. It was a pleasure doing business with Bellissi, and I would happily order from them again!
I found the living room set I wanted online.Bellissi Furniture had it at the best price. I called to confirm availability and ordered. My out of state delivery was set at my convenience. The whole process was easy and I’m happy with my purchase. Thanks (Demitri) and staff…
We bought a coffee table from Bellissi, purchased it online. Took awhile to get it due to the container offload problems that the countries are seeing these days. But Bellissi did get it in and shipped it to us, out by Seattle. The table is gorgeous and all are happy. Dmitry at Bellissi is excellent. We will not hesitate to purchase more unique furnishings from Bellissi.
Bellissi Furniture Gallery is a fantastic place to do business with. My buying experience was extremely positive. Dmitry worked very hard to get me the items that I wanted for my home office. Supply chains were disrupted because of COVID, but Dmitry continued to stay in touch with me and found a way to deliver everything I asked for. Merchandise was in excellent condition and professionally delivered and installed. Highly recommend!
My rating has nothing to do with the furniture, but the staff at the store. We finally decided to pay a premium for great living room furniture. We came into the store and shelled out 8k. We asked about discounts and promotions that were in their radio commercial and were told they can accommodate with pillows. We took that offer, The couch, and love seat were supposed to be delivered 2 months later, but with covid, they warned it could take up to 4. We anticipated that it could take longer and it did. They however do not do any customer service calls, it is now up to you to protect your deposit and call them to figure out when you get your furniture. We eventually got our furniture 6 months after, in hinds sight not that big a deal. They did however forget the pillows, but considering the amount of money we shelled out for the furniture, we did not think it would be a problem and decided not to withhold any amount from the total. Big Mistake! I recommend if you do not get everything you should estimate how much a good amount to make sure it is in their interest to deliver. This is when both my husband and I started calling and hearing all sorts of excuses, some were truly pathetic. The store is not too far from us so we stopped by a few times and were given the wrong pillows, with the excuse oh wait I thought you were someone else. Every time we called we had to give our receipt number, in the store we saw her write it down. My husband even texted a picture to the mobile phone of the lady that works there to avoid her losing it. This went on for over a month where eventually an outbreak in the store was needed to get things moving. This lady finally said to avoid any more frustration she would send her assistant to get them and deliver them on Monday. Monday of course came and went, another trip to the store where the assistant started with attitude that she had to drive around, the reason she did not call is that she does not use her personal cell phone to contact customers. At this point, I am not sure how she was planning to get a hold of me in the first place. Then the lady hands me pillows that are completely wrong for my couch and when confronted starts telling me and involving other store patrons that she has style taste. Among telling me that I am ungrateful and should accept whatever she thinks is best. The worst customer service I have ever seen. In conclusion, the furniture is high quality, but if you are looking to avoid getting frustrated when paying premium look elsewhere. If you are willing to be lied to and have a lot of spare time to chase them then this is the store for you.Since this is the only way for me to respond to the reply that was posted by the business to my review I am going to add it here.First I would like to add that I am impressed with the way the answer is written if only the people working there were able to communicate this professionally. To clarify some of the key points the furniture arrived on 6/6 and pillows were eventually picked up on 8/16, guess thats 1-2 weeks in furniture delivery terms. There have been at least 20 calls made, text messages sent and 5 store visits in the 2+ months between the time furniture arrived and pillows were eventually picked up. Sad to see how that was overlooked in the response. Also, its no surprise that the owner forgot the initial purchase and how this free gift was part of the negotiations to keep the price where it was. The so-called options that were referred to in response were not offered, instead, the owner got out of line highlighting that this is her fashion sense and it should be accepted as such. Politeness over the 2 months did not work, the owner was very apologetic, but it felt like she just ignored the request as soon as the phone was hung up or I left the store. As soon as there was some screaming the process moved rapidly which is not the customer service expected from a high-end furniture store charging a premium.
Total reviews rating 4.1
73 Reviews for Bellissi Furniture Gallery and Online Furniture Store 2023:
Review №1
2022-06-13Walking into this store for the first time was really exciting as this was the first time I’ve ever purchased any furniture for myself. We were met by people who are ACTUALLY happy to be there helping others choose amazing and affordable furniture. Gala was the amazing woman who helped us not only with her tasteful opinions but also gave us an amazing deal. Our entire apartment is now furnished with only Bellissi Furniture and we couldn’t be happier. Oh and the best part: we literally got our furniture delivered in ONE WEEK! Thank you to the staff here. We are definitely coming back here in the future and I recommend everybody to come here!!!!!
Review №2
2022-02-02Bellissi furniture has provided me the best experience Ive ever had during my ongoing move. They were helpful, attentive and worked with me to obtain the best furniture for my new home. They provided fast delivery service, with expert installations, and friendly workers. I received timely correspondence in advance of the delivery, and we were able to coordinate times that worked best for both of us.I would highly recommend Bellissi for anyones furniture needs. I will definitely be using them again for all of my future furniture needs.
Review №3
2022-06-20I placed an order online. I did not receive any email confirmation or other communication and had to call a few times to follow up. I dealt directly with Dimitry who was very responsive and informative. You could tell he was doing his best to provide excellent service. My order was delivered in 3 weeks in perfect condition. Im so happy to have been able to give my business to a local small business rather than a big chain store. Overall, I am very pleased and would definitely buy from here again. Thank you so much!
Review №4
2022-06-095 stars all the way!! So my review is a bit delayed but better late than never. I went here before I moved to Florida from NY and needed all furniture delivered to Miami. They did it all. Not only did I get an amazing price for top quality but the delivery fee was amazing. It was super reasonable. They came, set everything up and cleaned everything after. Now I should mention my couch was built improperly, but as soon as I told Dima, he got repair men over to my new house in Miami and fixed it right away. He also called and reassured me that if he can’t fix it he would get me a brand new unit asap no extra charge. Thankfully the repair guy fixed it really quickly and 8 months later and It’s still amazing. There was also a bit of a delay for my table but given the COVID delays everywhere in the US it wasn’t bad at all. Only a few weeks later. Don’t bother with anywhere else. This is the best place with the most beautiful pieces. Also got bedroom set and a bunch of other pieces from here.
Review №5
2022-02-01We had an excellent experience ordering furniture with Bellissi. Dima was an amazing help! He assisted with logistics of the ordering process and coordinated a smooth delivery. He was easily accessible and answered our questions in a polite and timely manner. He was a pleasure to work with and the furniture is beautiful!
Review №6
2022-01-25We are happy with our shopping experience at Belissi, bought various furniture here a few times. The staff is very knowledgeable, attentive and friendly, the delivered furniture was exactly as weve seen it at the catalog. Delivery and assembly of furniture is flawless. Would highly recommend and will buy here again!
Review №7
2022-02-03I bought a table in the spring of 2021. I had seen the table on other sites, but the price was a lot better for the exact same thing on the Bellisi site. Of course with Covid affecting production, shipping and delivery, there was a delay, and then more delays. Every time I would call to follow up, however, Demetri was very responsive and he even reached out to me a couple of times to give me updates, so I felt like I could trust that my table would arrive as soon as possible. It ended up taking almost a year, but instead of being upset for the delay that could not have been prevented, I am grateful that in this day of automation, a real person was there to assure me I was going to get what I had paid for. The table arrived last week, and it is everything I thought it would be and fits perfectly in my home. Thank you Demetri!
Review №8
2022-05-12Purchased a nice love seat from Bellissi and had it delivered to upstate NY within a week without any issues. Great price for the love seat as well as delivery. Will be buying another, same love seat for my other guest room.
Review №9
2022-01-15Be aware, don’t trust these people and this lady Galina. She is a liar.I had been waiting for a delivery of my ordered furniture for already a year, when she finally told me that manufacture of this furniture is discontinued. But yet she was giving me empty promises and telling fairytales every week, assuring that my table set and other items were being “packaging” and would be delivered to me soon. But I never got them. And also in the process she was talking with me in the neglect way as I annoyed her, asking questions about my order. I bought a new house last year and was so excited to furnish it with new furniture, but this woman completely ruined my mood because she not only left me without new furniture, but also wasted my time lying me and holding my money.Avoid this place and save your nervous!
Review №10
2022-02-18We have worked with Bellissi furniture for a number of years. Gala knows exactly what her client wants . She knows the products well and doesn’t try to sell you . Delivery is prompt .I highly recommend Bellissi furniture for all your home furnishing needs .