Outdoor seating
Yes
Bens Fresh in Port Jervis
Categories
Location on the map
Port Jervis, Orange County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Great dessert
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Phone: +1 845-856-9760
Opening hours
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–11PM
- Saturday:11AM–11PM
- Sunday:11AM–10PM
Comments (199)
Went for late lunch today. My husband said his Bens burger was ok. I had the back yard hotdog... it was terrible, it looked and tasted like it had been on the grill since early morning. It was shriveled up, burnt and hard and the roll was hard also. Apparently Readers Choice did not order a hotdog. The fries were pretty good though. We waited a while for our order but we werent in a big hurry. I did notice while we were waiting that I did not see any employees cleaning tables or filling and cleaning the condiment station.
The chicken fingers was uncooked and too thick. the burger wasn’t too well the advertisement was indeed very false. the fries tasted burnt. cashier was rude. nothing about my meal tasted “fresh”.
They have a variety of different meals to choose from.I ordered there burger n fires.Was good but I should have told them well done on the burger. Besides that everything else was good.I will go back.
Unfortunately, today will be the last day I order from Bens Fresh. My past experiences have been good thats why the rating is a 2 however today, I ordered the Porkinator and it had a long white hair in the sandwich.
Was passing thru town and stopped by and I am glad we did!! It’s an ice cream stand with amazing food, staff were excellent with counter service! Had their porkinator and would highly recommend!
Love it. Old school, but still clean. Friendly staff. Love that they bring the food out to your table. And all the flavors of ice cream!
Very thin hamburger. Tasted good. Huge menu. Delicious ice cream. Its a fast food type restaurant. Inside eating. It was ok.
Was very disappointed...Burger was cold like icebox cold and thinest burgers ever ...I felt like I was eating a lettuce tomato and pickle on a bun. French fries cold and wilted the chicken fingers they called Thai were made with plan old Buffalo sauce. Wouldnt go back!!
Ordered buffalo chicken ragoons last night for dinner. woke up this morning with food poisoning. this is the 2nd time i’ve had food poisoning from this place. last time it was undercooked chicken tenders. i’ll stick to just getting icecream from here for now on.
I order alot and always good today we ordered and it took over an hr and they forgot our cheese fries and cole slaw we called to tell them they said they would send them that was an hr ago the gyro was good but meat was hard
First time tonight....bens burger was really good..small patty but flavorful and perfect for me, fries were amazing on track with best i ever had, chicken fingers were a little bland and overcooked, place was packed but everyone was wearing masks, dessert was great, staff was on their phones but only during what little time they had between refilling straws, tending to filthy tables people left behind, attending to all customers so a break was not the worst esp since they are on the younger side and from what i saw during my dine in experience very hard working. I will say they had a hard time hearing customers through the glass. Advise for customers is to look on their FB page as not all menu items are listed on site and we missed out. Its great if you like that drive in food in a basket . We will def be back
Got the spicy pepper jack cheese burger with fries..was very tasty! Their fries are hand cut...all in all it was a great meal...also got their ice cream..hmmmmm!
They have good food, nice people, and delicious drinks. Oh there ice cream is amazing too.
Excellent. The chicken fajita wrap and hand cut fries were excellent. Great place to eat.
Always trying new food here and enjoying every bite. Of course, you have to end the meal with ice cream or a milkshake!!!
Local fast food place with very varied menu. And daily specials. You can get all sorts of shakes and ice cream flavors here, too. Good place for fresh made food instead of the usual fast food places. Reasonably priced; clean.
Good food I Love the Crispy chicken wrap combo, That’s my go to all the time.
Hamburgers look great, wish I had tried one rather than a Hot Dog. Never expect a great Hot Dog at a Cheeseburger specialty shop, lesson learned.
Fantastic burgers! Theres a lot of love put into their food - and its executed just right. First time, tried the triple burger: great!Then I had to see what they could do with a quadruple. (see photo)Burger style is the thinner fresh patties, well done and juicy.Their special sauce is delicious.The buns are toasted just a tiny bit, and the soft yet spongy bread is prefect to hold up to even four juicy patties, without being thick and mealy.Totally hits the spot!
Service was extremely slow. We ordered at 5:45pm and didn’t get our food until 6:35pm. All we ordered were three burgers and fries. Other customers came after us and finished eating before we got our food. I actually thought we may have been forgotten about. When the food does come, it’s pretty good. Quick-service burger joint. Recommend getting a double burger as the single ones are probably only 3oz of meat.
I live nearby and everything I have had from Ben’s Fresh has been very very good!They feature Perry’s Ice Cream which is great. Their milkshakes, etc are first rate. I recently had a chicken sandwich (paid extra for cheese and bacon). It was served with lettuce tomato and their special Benny sauce. It was excellent, the chicken was moist and tasty. Fries were yummy!Tiny place and the wait is a little long, everything is made to order. You can call ahead to order, or sit outside/in your car. Tell them & the workers will bring out your food! Always yummy.
Stopped here for a quick lunch on the way to a camping trip. I knew nothing about the place, but was drawn in by the words burgers and chicken. I was not disappointed. Got a double bacon cheeseburger with fries. First of all, the fries were some of the best Ive ever had. Second, the bacon was amazing, crispy, thick, and succulent. Burger patties were thin and cooked just right. An excellent meal, and I will definitely be stopping again on my next trip up to the Catskills.
Had the Benny burger with fries and it was delicious. Fries are crispy and plentiful. Chicken fingers are large and juicy.
I follow there Instagram they have lots of amazing creations that look so good they are a little pricey but I spend loads of money here they are the best restaurant in the port jervis area would recommend they delivery for no extra cost but of course tip the driver
I bet you will have to share a small fry! Food is great, try the bacon mac and cheese fries! We got it without the bacon but shouldnt have done that! Friendly servers and prices are right on point, I think they won us over from the creamery! Texas toast grilled cheese was yummy and the milkshakes are to die for!
They have truly gotten everything together since I last went in about 9 months ago, the place is just great.Very clean, awesome staff, courteous,
Food was 2 hours late, milkshakes melted, food cold, burger soaked in grease to the point the bun was mush, overcooked tenders, and the chili cheese fries were disgusting and stale from sitting
Plan on moving into the basement for easy access when hunger strikes.Comforting comfort food😁
Very busy place. Average+ burger, enjoyed the potato roll & fried onions. Extremely generous portion of hand cut fries. Shake was average. Convenient location & clean. No real negatives to report. Definitely a step in the right direction towards Port Jervis revitalization. Will give them another try.
My friends and I came here on a day trip to the area and we were pleasantly surprised at the quality of the food. I had my normal chicken tenders and fries, which were a little different than I expected (the fries were like ones at the beach) but it was still a good meal. My friends liked their burgers too. I also liked that this place had a coke freestyle machine and a variety of milkshake flavors for my friends that ordered them. Fried Oreos also slapped. Overall, great place and I cant wait to patronize it again.
Amazing broccoli cheddar soup. Mac and cheese had no flavor and the burger was decent. Fires are way too oily. Clean place, friendly stuff and pretty quick service. I was here for the burger end up loving the soup!
It had been rated best hamburger, cannot understand why. The meal was disappointing except for the fries. It was an average burger at best. Had milkshake also and was good but not as good as a Red Robin. We had traveled over an hour because of the reviews. It was just a ice cream stand. Staff were very friendly, it was clean and nicely decorated also.
Nice place overall but The young girls are confused with NO leadership. I Ordered 4 items kids got there small Ice creams in cups quick then got banana boat 15 minutes later and my kids were crazy cause they were done with there food long time before I got the rest.they dont wear gloves even going from hott food to ice cream section. Much better if had music or turn the t.v on rather then adds.
Its very good ....his soups really rock and burger platter with Frys and drink $ 7.99...cant beat it!.....his coleslaw rocks get a pint of slaw and a pint of soup and the bens burger platter and you have one hell of a food meal!.....ice cream rocks as well
Mushroom Burger was great, quick friendly service. Fries were just about the right mix of greasy and crunchy for my taste. Looking forward to trying out the ice creams. Has some outdoor seating as well.
We decided to give the place a try after reading an article about them having become a finalist for best burger in the state. Happy to say we werent disappointed! We took a look at the menu and went for double bacon cheeseburgers with a fried egg and the Benny sauce...yum! Also, being originally from NJ, we had to try the disco fries...another yum! And the fried cheesecake? Yum #3! Our son went for the bacon cheese dog...he gave it a thumbs up after practically inhaling it...lol. We will definitely be back! And on a side note, the staff seemed busy, but they were friendly and professional.
Absolutely phenomenal food and desserts, and the executive Chef Bobby is wonderful! Try their soup menu, he creates something new weekly and they’ve all been phenom. Plan to order early- they’re so good and so popular you’ll see a line down the block, and rightfully so! Try the Benny Burger, that Benny Sauce makes it!
I really cant rate this business.They were very busy, a popular place, with a line out the door that day, and were out of everything my family had wanted.
We wanted to try the award winning burgers, so went on a Sunday. Kind of a mistake because it was crazy busy and the girls at the counter couldnt keep up. All 3 of our orders were wrong, but we just dealt with it. The burgers were good, not great. Very good fries. If we go back it will be during the week
Really liked this place. The burger was good. The bacon was perfectly cooked. Would come here again if Im ever in the area
Foods good but not worth the 45+ minute wait for literally anything. Ordered a burger and fries ahead of time on the phone (like 15 mins) and showed up and had to wait an additional 30 minutes in the store when theirs only like 3 other customers there. And this happens CONSISTENTLY. You need to update your kitchen assembly line or at least warn us its gonna be a 45+ minute wait so I can go somewhere else!
Generous portions, reasonably priced, great location right on Main Street, friendly service even though they seem to be all high schoolers, and the decor speaks of Port Jervis. All in all five out of five stars, and well definitely come back.
Great food, friendly service, clean, priced ok, nine people ate, about $110
Love it here. Food is great and fresh every time.
If you ready to get down and messy theKing Kanan and burger is it!Absolute flavor all throughout!
The girls behind the counter did not care. They were on their phones instead of helping customers. When I was standing at the counter I made eye contact with both and neither came over to help me. I have been here multiple times trying to give it a chance and every time they just don’t pay attention and the food takes forever. The only reason they got 2 stars is for the food which is good most of the time. It’s frustrating that it takes a restaurant 40 min to make food when there is only one other customer waiting for a meal.
Its awesome when you call & place an order and they say 20 to 30 minutes and your sitting inside staring into space 50 minutes laterUpdated, definitely an approvement, I called and it was obviously busy waited for 5 minutes for my order to be taken. Was told 45 minutes for it to be ready showed up in 50 and was right out the door. Thank you and the lobster dip was delicious.
After driving by many of times someone I was driving with said lets stop at Bens.I will reluctant but when we walked in and seen how nice and clean the place is, how helpful and polite the staff was I ordered thinking this might be good.The food came out and I was honestly impressed with it all, and will go back again for sure.Kick myself for not stopping in sooner, as there is not many good food choices in the area.
The food is great and delivery was fast considering our order. They have unique menu items which is why my family keeps ordering from them repeatedly.
Ordered the two double Benny burgers and didn’t realize MW (the cashier) only charged us for singles until we got the receipt after it was paid for. She then spent the remainder of our wait time socializing with her boyfriend as her coworkers continued working and paying attention to customers. The food came out to us after about 25 minutes, our burgers were cold. I’m disappointed in this experience as I have not had it here before.
I didnt go here for a couple years after seeing them open because of the lack of cars ever in the parking lot. I noticed more and more cars over time so I finally had confidence in seeing turnover to give them a try. Great menu and decided on going the standard cheeseburger basket to get a gauge of comparison. My food came out fresh and hot. Aside the nice fresh meat burger,, the plentiful fries are outstanding with doneness and flavor. Clean inside is a plus. The Order staff is on the phone with alot of takeout Customers which was surprising to see. That says alot in case you dont see alot of cars in the lot. The prices are so reasonable for quality food that those who go to McDonalds, Wendys or Burger King are just punishing yourselves. Im a new fan of Bens and already made my 2nd visit to a place I originally thought wasnt going to make it. Dont be reluctant to try it like I did. Im sure you find something to your liking on their menu and youll find yourself returning too.
Good food, excellent fries.They have something for everyone, fully loaded fries and sandwiches, healthy options, classic burgers, and even falafel. Staff are polite and place is busy and clean.
We have ate here twice. This past time I ordered their chicken tenders combo. The chicken tenders had zero seasoning and were a bit overcooked, I was expecting a signature blend of seasoning for the breading on the chicken. It literally tasted like they dipped the chicken breast tenderloin in egg and then dipped it in unseasoned bread crumbs out of a can. The fries were soggy. My daughter ordered the pepper jack burger, expensive to say the least. The burger patty looked like it was made from fresh but it was flattened out and small, the thickness can be compared to the burger patty of the cheeseburger from McDonalds, there was more bun than burger. The bun had an icy spot in the middle, I dont know if they forgot to toast it all the way or what. My other daughter ordered the plain hot dogs, the hot dogs were so overcooked that they came out shriveled. I will say that the cowboy mac and cheese was good and their bacon chicken wrap was good. We were so disappointed with the food that we decided to go down the road for desert and not even give their desert menu a try.
We arrived at Ben’s around 9:15 and ordered our food. The young girl asked if it was to go or eat in. We told her we were eating there. After about 25 mins, we are called up front to pick up our order which was packaged to go. No big deal, we packed up and left. The burgers where average on soggy lettuce. The fries had clearly been cooked several times, we’re hard and grease soaked.
Have to say for it being as busy as it was the staff was on point, service was great and all smiles. My only gripe was my macaroni and cheese was room temp, everything else was awsome, I will definitely go back when Im in the area. Awsome job by the staff, it was clean, organized,,, Id recommend it for sure. Kudos to all involved,,, Thank You !
Great food at amazing prices. Had a bad experience one time, but the manager Bob had me call and was very nice about it. Updating the review to a full five stars because I very much appreciate the care!
Love the family atmosphere. The staff was friendly and service was fast.👍🏾
Last time I got Bens I was told 15 min. 45 min later Im still waiting for my food just for them to realize it was sitting in the back the whole time. I asked for a refund and they didnt know how to put it back on my card. The time before that my buddy waited an hour for a cheese burger and fries. Mediocre food thats far too expensive, terrible wait times, and just an all around waste of money.Get a sub from Hess its not as greasy.
Im mildly obsessed with this place. The food is incredible (especially the fries) and their food is always consistently good too. Friendly staff, quick service and a wide selection of options to choose from. The ice cream is also amazing and they have a wide variety of ice cream cakes that you can get in slices or as an entire cake. Theres no excuse for purchasing Carvel cakes instead of supporting a great local business. Highly recommend!
Disappointed tonight, called in for a simple order of two milkshakes, waited 10 minutes, even though there were 5 or so people behind the counter doing nothing. They got the order wrong as well, I asked for a large or regular and they claimed that the milkshakes only come in one size. I must have been in some alternate universe all the other times I went there and was able to get a larger size.
Very disappointing . The burger was a minuscule childs size on an oversized soggy bun . The fries were a greasy mess that went to the crows . This was what they called a combo meal . I opted for the milkshake , which was an added charge of $3.00 . The shake rounded out my experience , being far more milk and farro less shake . All in all I came away with an unsatisfactory, unappetizing visit to this establishment.One I will Not be repeating . Sad !
Food was so amazing. Very impressed. Will be back
Just had the chicken fajita combo and it was delicious. The fries were defiantly from scratch and were excellent and the wrap had a nice toasty outside and the chicken was nice and juicy inside. We were just recommended to this place and Iam glad we came. My daughter just had a burger with egg and she said it was great and a small ice cream was included which was a nice treat. We will be back when In the area.
Awful. This was my second visit. Everyone seems so rude. Owner even replied invalidating my experience!Also, my name is Abrianna.
Read about this place in the paper. Decided to take the kids in for burgers, chicken fingers, and ice cream. Food was very good, staff was great. Everyone was nice and pleasant. Well definitely be returning and would recommend this place for people to try.
4 of us Dined in food was great & milk shakes were awesome
We went for the first time and werent sure what to expect. They have a huge menu and it was a little hard to decide but we ended up ordering bacon double cheeseburgers, fries and shakes. They were fantastic and well definitely be back to try something else!
Great service, delicious standard burger fare.
My son is a picky eater but he loves Bens beef tips over egg noodles ty
Any Californians passing through: this is a great stop for a local glimmer of In-N-Out!!!Everything is fresh and made-to-order. The Benny sauce on the burgers is a slightly tangier version of In-N-Out’s secret sauce. The french fries and milkshakes are equally amazing - and put the red palm trees to the test.
Very good food & great prices. Milkshakes are amazing with local Icecream. Recommend fries and extra Benny sauce. Has vegetarian options. Specials are also amazing. Has options for healthy or “let’s eat bad”
This place was awesome. Its open till 11pm during the week and till midnight on the weekends, perfect for those late night snacks. Their Benny burger is 10x better than a Big Mac. The fries were top notch. We got the bacon mac and cheese fries and they were delicious. We also ordered the chicken strips, which are huge and plentiful.We ordered out most of the time but the dining room is modern and clean. The TV is usually playing childrens shows, so its family friendly. The staff is quick and helpful.Really an awesome burger joint.
Ok...so, I drove past Bens Fresh after looking at a cottage I wanted to buy on a nearby waterway...immediately turned car around because hunger pains were hitting hard! Boy was I glad I did!! Great food, ice cream, shakes...you name it! You gotta try Bens special sauce!! Yum! Its awesome!!
Great food, terrible service 3 separate time got back home no fries and food cold after a very long wait every time. Love the food but the service needs some work.
Tonight was the first time my boyfriend and I ordered food from them and it was truly delicious. I had the French onion burger on a pretzel bun, and my boyfriend had the southwestern cheesesteak wrap. It did take a little while but it was to be expected since it was dinner hour. We also got the funnel cake fries and deep fried oreos. Everything was worth the wait and will be returning customers! Staff were super nice too! Take a drive and order something. It is worth it!
Food is usually pretty good. Very consistent and the burgers are amazing. Just be sure to get too many fries they re-fry amazingly
Friendly staff and delicious food 😋 .Only negatives, they ran out of salt packets and we had quite a number of school teens that were being loud and obnoxious who were finally escorted out!!
Quite a variety of food, made from scratch, food was delish.... Definitely coming back with more people.
Excellent chicken! Not fast food at all! It was chicken breast fried and moist. Mashed potatoes were not my fav but the fries were great.
Extremely poor customer service, i am shocked!I placed an order on the phone for a “strawberry milk shake”, assuming myself that as an ice cream/ milkshake place they would have hard ice cream standard shakes, otherwise they would ask the customer if it would be soft or hard ice cream, if there were options.I got the milkshake picked up and when it arrived at my house, for my surprise it was made with soft ice cream with a very artificial pink color.I called the place to ask what kind of ice cream they make their milkshakes and the woman told me soft and hard, so i asked her if they let their customers to know that there are those two options, and she said no, that the customer has to say it otherwise they will make soft.So i told her how I, as a new customer, was supposed to know that they had two options if they dont ask? And she simply said “this how it is, if you want a new milkshake we can make it to you but you gonna have to pay again.”I am just done with this place. I just moved to PJ a month ago and i have placed 5x order there. And just once it was accurate.The first time I ordered their salad with grilled chicken and the chicken was disgusting, with nerves and bones all shredded on the top of the very simple salad. If i knew i would just have used my own salad stuff from my refrigerator. Anyways.The second time I ordered the Philly cheesesteak wrap, and came really good. So I ordered it a second time and it came with almost nothing of meat and mostly only peppers and onions... really?The fourth time I ordered another Philly cheesesteak wrap and it arrived at my house as a combo, and i didnt order a combo( bc their fries are mushy) but i paid for a combo, and the person that picked up didn’t know it so fine.And now, the 5th time, the milkshake and attitude of the attendant on the phone when i addressed her the issue. They should be grateful for customers like me that still lose some time to let them know about their mistakes and give them the chance to make it right. Make it better.Well, they just lost a customer and all the other friends that have been ordering from there since i moved. Bc every time some friend would stop by we would order from Bens fresh bc the convenience of being so close to my house but now, everything changed with that terrible customer service.Ps: when i call there they just answer like “hello” and then you need to figure it out if yiu called the right number of a restaurant or just a random persons phone number. And this time when i said “is it from the ice cream place?” And i had one very dry “yes” like as if needed to know.Ohh boy, they need desperately a quality customer service training conference! Light years from serving well their customers.
French fries are hand made and delicious.
I came in today for lunch and service was impeccable. It was a different experience. The food was phenomenal, the service was great and with care, and our server was knowledgeable and pleasant. Happy to eat here.
Very tasty and loved the peanut butter smores
We have been here a handful of times and the food is awesome. The only thing I find confusing is their menu when ordering but otherwise no big deal, love the place !
Great burgers, great fries. This place is hard to beat!
Friendly counter service.....thats the only positiveJust ordered a backyard dog. Waited 15+ minutes for a room temp dog on an untoasted cold bun. $3.75. they werent that busy. Sign said wear mask so half of customers on line had them, half didnt. Didnt notice any gloves, I actually dont care...but I saw no hand washing even after maybe heD guy hung out, shook hands, hugged, snapped toddlers dirty face mask...Im not coming back.
Pretty good place. Good fries, nice flavor but could be crispier. The pepper jack burger was good as well, but they could be a bit more generous with the toppings. Overall good flavor.
Delivery took over an hour and a half & were 10 minutes away... milkshake was melted by the time it got to me wow. Everything was mediocre, and the burger patty is really small - ratio of burger to bun isnt good. Lettuce was wilted and brown. Coleslaw sucked. Wouldnt recommend.
Love their coffee milkshakes. I drive to Port Jervis just to get my shakes.. my grandkids live their food. I highly recommend them.. the price is right ...
Food is really good. Im not giving it 5 stars because I called ahead and they said 25 minutes and it took an hour to get our food. The quality of the food is what keeps me coming back
The BLT wrap was phenomenal. And the fries were awesome. Most importantly, the young ladies at the front counter were professional and kind. Will be back.
Burgers were ok at best. They were served lukewarm after waiting almost 30 minutes after ordering. Certainly do not see how they were an award winner in my opinion
I got their falafel Cesar salad and it was awesome! Really great falafel. Only thing was, it wasnt on the menu inside the restaurant. Only on the online menu. With falafel this good, they should have it on all the menus!
Burgers are great, chicken is great but I always have to remind them to make the fries well done otherwise they give them to you soggy. Overall, a good place to grab a quick bite after church.
Disappointed tonight. Wait time for delivery far exceeded expected time. Order was not correct and another wait for correction. Happy wedding anniversary from our favorite hamburger place😔correction.
I had the peppersteak quasidailas. It was delicious.
Disappointed had a crispy chicken quesadilla ( no jalapeno) way too much cheese and no taste.My husband had chicken soup, good taste but served way too hot. We were warned but it was melting the spoon. He also had a Cheeseburger that was very good. If you are familiar with Steak N Shake it was like that, yummy!
Used to be good, now theres a 30 minute wait to get your food. Burgers are smaller than a McDonalds burger prices are the same, pricey for a tiny burger, Benny sauce is Thousand island dressing, fries are still good. But this is a pass for me now.
Always a great meal, large portions!
Ice cream and shakes were ok, but it took about 20, maybe 25 minutes to get our order. It was around 845 on a Saturday and most orders seemed to be ice cream, not food. Not sure why it would take that long to pump twist soft serve into a cup and mix up 2 milkshakes. We were with another family who got scooped ice cream and the portions were unusually small. Not sure what was going on with the service, but its no fun to wrangle with kids for that long waiting on ice cream.
Not professional service. Would not bring my worst enemy here. Staff is untrained, unprofessional, and burger patties looks to be ran over and flattened before being served. Staff needs to get spend less time on cellphones and more time listening to the customers orders.PS: when your customer asks for NO PICKLE, usually it means they dont like pickle. So if you just take the pickle off and send it back out, people can tell.
I was so excited to try this place after following them on Facebook for months. I was skeptical of the negative reviews regarding terrible service but boy were they right. I called in my order and was told it would be ready in 20 mins. I arrived in 30. Little did I know I’d be standing there waiting 30 mins. From the time I called it in to having the order in my hands it was over an hour, which is fine but don’t tell me it’s going to be ready in 20. For was alright but chicken fajita salad was not good. Chicken breast was thrown in whole and way overcooked. I will not be going back here.
Chicken soup was delicious it was slightly greasy but it was good none the less. Not that much chicken but I will forgive that with the flavor only one pack of crackers for an $3.00 16 oz soup (I bought two) with a lot of liquid. Could do better. Just being honest.4 for taste lost abstar for greasiness and lack of meet and only having one cracker package.
Food is pretty good I cant say any negative thing about the place best burger in the area
Great food. Must stop bye if you are in the area!! Everything is always fresh.
I had an excellent Benny Burger and my wifes chicken fingers were pretty good. There were more tasty fries than we could handle - a good combination of those slightly crunchy ones and the slightly mushy ones. Very friendly service.
Great fresh food and reasonably priced.
Food is a bit pricey the soft serve vanilla was really good tho I got the chicken ceaser wrap the chicken was very dry my husband got the chicken blt wrap it looked good my son got the hot dog meal fries are a bit soggy and my daughter got the cheese qusadilla she said it was okay
JUST ORDERED FROM THERE FOOD CAME AN HR LATE AND MY FRIES WERE COLD AS ICE AND MY CHEESEBURGER WAS THE SAME. FRIES HARD AS HELL AND BURNT SMDH. I CALLED BACK IMMEDIATELY THANKFULLY THEY SAID THE DELIVERY GUY WOULD GIVE US A NEW ORDER HOT AND GIVE BACK THE OLD ORDER… WOULD YOU KNOW ANOTHER 20 minutes same guy THIS TIME MY FRIES ARE ALL IN THE BAG AND FRIES SALTY 😞 WORST PLACE EVER. I PAID WITH MY CARD. PLEASE SHUT THIS PLACE DOWN AND BUILD A KENNEDY CHICKEN SPOT
Went about 7 or 8 pm Friday night. Didnt look overly busy. There was a heat wave inside as well as out. Felt hotter inside.Tried their new offering chicken and waffles. BF had a burger. We both had fries and he had a shake. Had heard about the place online and the GM/chef bombards the pages I follow tirelessly (even though the page says no advertising).Setting the heat aside did not have a good experience. The girl who took our order asked if BF wanted whipped cream and cherry on his shake which we both said yes to. We take a table and he offers me a taste...no whipped cream no cherry. Had to go back up to get it and had to wait for someone to correct the order as she did something else while the shake melted on the back table. Ok maybe they need more help but wasnt happy with a melting shake.We had to wait 30 minutes for our order and it wasnt even hot!! My fries were rock hard. BF liked his fries but they werent dark and hard like mine. Should have taken a picture but pix were an afterthought.Chicken was ok nothing special but the waffles were awful. Cold and no crunch on the outside with fluffy inside was more like eating a sponge. There were two about the size of palm of my hand and two small chicken fingers. There was a side of watery white stuff with the pancake syrup but dont know what it was. Had no taste.In my opinion not worth the time or money. Dont know what the hype is all about. Ill stick with Jakes Wayback burgers, The General Stores chicken and The Creamery ice cream. I know what I like and this is not it. Didnt say anything while we were there because Ive seen on line GM/chef doesnt take criticism well. Didnt want a scene.
Good food n free ice cream with Santa. Friendly staff n Santa could eat a lil more. Will go back
I ordered a burger meal on the phone and fried oreros. Meal came with no fries and no drink for almost $15. I had to pay an additional $6 to just get fries. Over $21 for a meal at a burger place is outrageous. I would not recommend. Burger is also on the small side. I would recommend trying another restaurant down the road with more reasonable prices for a burger than this place.Ill raise from 1 star to 2 stars. Food quality is very good.
Oh man, you would never expect a place like this in Port Jervis. Seriously, one of the best burgers you can get in the 845. The fries are awesome, the chicken tenders, also awesome, super clean establishment, and attentive staff. To top it all off, its very affordable. The same meal in Newburgh would be almost double what I paid. I really hope the people of Port know what the have with this place.
Very Good Food as nd Service.
Staff is dismissive and rude. The last time I ordered there they packed my cold & hot food together so my ice cream melted all over my meal. The food is great but the servers are obviously overwhelmed and don’t know what they’re doing.
I usually have their chicken fingers and fries, really good. Their lactose free milkshakes are great! But I just stopped in for a lactose free ice cream with Oreos first off, the vanilla lactose free ice cream tastes watery, really weird being that the lactose free milkshake is so good and It seems like the young lady who tended to me didn’t care much about presentation, I’m not sure if I can share a photo but my ice cream literally had 9 pieces of Oreo piled on the side..... although I waited longer than I should for a couple of scoops of ice cream that I am completely unsatisfied with, I really do like Bens Fresh and wish them the best.
So the food is good and so is their icecream. I recommend eating there. But would it kill them to hire better staff? The service is slow. Maybe start with the one who smokes in the back? Or the girls who just stand around and don’t do anything. Just a thought.
Don’t listen to all the idiots out there bashing small businesses. This place, bens fresh is amazing. The chef cooks up some great hot ready to eat food. Definitely a place to try when in town here. Definitely recommend it.
Good foodTerrible service5 min on hold to place an order by phoneWas told it would be ready in 30 min.Arrived 40 min later15 min in line to pick up order then another 10 min wait to bring out order that was ready.Need a window for just pick up
Stopped at this place on our way back to Brooklyn. We were hoping to find a gem in Port Jervis. So disappointed. I ordered the chilli cheese fries. They added melted cheese & shredded cheese. There was so much cheese you could hardly taste the unseasoned chilli. The fries were soggy and soupy instantly.My daughter ordered the chicken tenders. This batter had no taste. Bland and the chicken was dry.The chicken sandwich was basically tenders in a burger bun. Just as bland as the rest.There is a sign inside that says Voted Best Burger in Orange CountyI wonder if thats the only thing they season.
Tasty burger. Fries are real and made just right. Huge order too! Gillette Creamery soft serve now available. NO high fructose corn syrup. Only good ingredients.
This place is so delicious I hate them. Seriously its like you cant stop thinking about them. Your arteries hate them but there ice cream and chicken wraps and cheese fries are mouthgasmic.
The food here is really fantastic, but the customer service is becoming increasingly terrible. I came in with my daughter and granddaughter and witnessed the counter person with dark curly hair and glasses be very rude to the ambulance people coming to get their dinner. Their ambulance was parked outside. These people looked tired and Im sure were hungry but still smiled and treated everyone else, including myself, so nicely. Everything they asked for seemed to be an annoyance to this girl and her comments were rude and sarcastic. The one ambulance driver asked for a side of sauce and this girl first told her it was 50 cents extra, then when she tried to give her the 50 cents to pay for it, the counter person told her I dont feel like ringing that in so forget it, but next time you need to order it earlier and walked away. There were several things like that. Its not the first time Ive seen this attitude. Ive lived in Port Jervis for over 40 years and have given this and other local restaurants my business purposely to help our city thrive. Our ambulance drivers work hard to take care of us and deserve us to take care of them too. Other establishments offer them discounts. Why is Bens only offering them disrespect? This was very disheartening.
We all💜the chicken& Benny sauce. Kids 💜the burgers too. Shakes r great if u get them thick! Service is great!! They even let us sample the Mac & cheese before we ordered & now my kid gets it all the time!!!
Friendly service, great food, and very reasonable prices. Nice to see a fast-casual place in PJ. Burgers are tasty, chicken tenders are big and juicy, and the wraps are out of this world. To top it off, the fresh cut fries cant be beat. Also serve a nice array of ice cream treats. Only complaint is that they dont have additional dipping sauces for the chicken besides Benny sauce (which is like Thousand Island) and country gravy. January 2018 Update: they now have additional dipping sauces available for the chicken tenders - bbq, honey mustard, and buffalo. Also, they gave our daughter a free ice cream! Not sure if this is an everyday thing, but it is much appreciated. Love Bens even more!
Stopped by for a take-out to eat on the road. Saw and got the creamy chicken chowder and a hotdog. The chowder soup was most excellent. plenty of stuff - carrot, tender shreds of chicken, onions, corn. a delicious blend of veg. but not starchy. I wish I ordered more for my home microwave.The grilled hot dog was also very good. plain, not embellished with a side mela of chili, etc. Good hot dog. Next time I will ordered the hamburger. Seems like a local favorite. I will make this regular stop when I head this way again.
I had chicken tenders meal and vanilla milk 🥛 shake. Huge portions great taste and low prices 👌.
Decided to pop in for takeout on a road trip and boy do I regret that. The two young girls working this evening need to be retrained, as do the BOH staff who were incessantly shouting the entire time I waited. Also, no pickle means no pickle. It meant no pickle the first time and second time I asked, so Im not sure why someone thought it was okay to just send out the same sandwich, soaked in pickle juice. Especially since the young lady specified that it would be thrown out. Not a good way to save money! I wish in my 12 years of hospitality service I was lucky enough to work at a job that lets me sit and scroll social media as I get paid to be generally apathetic towards paying customers.
Stopped in Bens Fresh in Port Jervis for lunch. It is a cut above normal fast food. It was well prepared and tasty. You order at the counter and your order is brought to your table. It is reasonably priced. My grandkids had the Perrys ice cream which they loved. Give it a try if you are in the area.
I just had the best burger I have had in awhile. Bens sauce is awesome. The girl at the counter was very nice and she made a great peanut butter milkshake, not too think, nor too thin. I will definitely be back.
Local Business . Staff is ALWAYS friendly and clean and usually laughing about something. The food is fresh and travels well if you cant eat in shop. Get the Delaware for desert. Youll thank me later. We drive all the way to Port Jervis just for this burger
Good old style burger and delicious milkshakes.
Ice cream is so good, we got food and sat outside and eat, it took a little bit to make all our food but they were very busy period the breakfast wrap was amazing period the funnel cake fries were so good.
I usually never leave reviews, but this is the 3rd time I have ordered delivery from Ben’s and was left incredibly disappointed and hungry. It took an hour and a half to deliver, and when it got here, it was missing parts of the order. I waited another 45 minutes before I decided to drive over to the restaurant to get the salad dressing for my completely cold dinner.
Awkward wait when you first walk in. No queue line setup, just a bunch of folks staring at you. Food is ordered at the counter and then its up to God if you get your order in the order it was received. Milk shakes to these people mean soft serve ice cream partially melted in a cup. Burgers are frozen patties warmed up in a skillet or microwave. They allegedly claimed the Hudson valley best burger award in 2015 -- must have changed since then. High school cafeteria slop served at a much higher rate at this place.Do yourself a favor and go down 209 to Wendys of McDonalds and call it a day.
Great food. Fries were amazing and the burgers were tasty too. We stumbled upon this place, checked the reviews and decided to give it a try. Glad we did. Good meal and prices are very reasonable.
This place is awesome, the food is fresh and delicious. Believe me when I tell you that taste cannot be explained with words. Live this experience.
Was terrible.burgers were small for price.fries were soggy.service was ok thats the only good thing.very pricesy.never go there again and dont recommend this place.
The burger and milkshake combo is a steal. The Benny sauce is a welcome treat. The variety of hard ice cream and soft drinks is vast. Only knock is that they understand their counter people so the wait and speed of service can be a little long and slow.
Good food at a good price. The down side is almost every time I order for delivery I am missing part of my order and is usually cold, I order often and it is getting old. You also got to pay attention for pickup as well, I have been missing some of my order then as well.
Thank you and curse you Bens Fresh!!THANK YOU for fresh cut fries done RIGHT!!!Curse you because now I know where to get my fix...LOLGreat place. Clean. Great service. Awesome food! Great portions T a great price.Ill go back again...SOON!
The staff are extremely hard working. The Ice Cream is fresh. No plastic after taste!
Out of most flavors of ice cream. No gloves while handling food. Staff pulled masks down. Don’t waste your time or money.
Neat and clean with a friendly staff. But just not the best burgers. The patties are thin and unseasoned. We asked for mayo and mustard, there was so much we couldnt hold the sandwich together without everything slipping out the bottom. My hands were covered in mayo and mustard. We probably used 15 napkins to clean up the mess. Its my 2nd visit but should be my last.
Love the food, the choices are great!
This place was voted Best Burgers in New York State. I would totally agree. Even the fries were amazing!
Great ice cream place on Main Street. They have a gazillion flavors! All good stuff. And friendly staff.
The ice cream is always good. They would get 5 stars if they ditched all of their single-use items. From their soup to their ice cream, single-use plastics and papers are used throughout their food. Get the panda paws ice cream and you will be very satisfied with your late-night ice cream outings.
Good food and even better ice cream. Go here at least twice a week either for burgers and a milkshake or just straight ice cream and a milkshake. Always good fast service. Burgers are always made to order and juicy and fresh.
Nice variety of good food, the chicken and Bennys sauce is slammin ! Prices are OK, tends to always be a wait though even if order ahead.
Amazing hamburgers, fries, onion tings and quesadillas!!! I will definitely be coming back when I’m in town. Love!!! Love!! Love!!!!
Service is terribleI was on hold for 15 minutes before I was hung up on trying to place a order for pickup. Once I finally got my order in the food was great
Went for burgers and fries. Both were excellent. The fries were beyond amazing. Also bought a salad which was fresh and good. Would recommend.
They were very busy when I went which is a good thing! Restaurants with little business is scary. Their burgers and fries are delicious. LOVED the chicken quesadilla and the friendliness of the staff.
The food & service was great really it deserves 5 stars BUT people were not spaced 6, the outside tables were filthy and there were just too many people inside.
Every time we are in the area my family and I love to stop here. Their food is great and staff are always super nice and helpful.
Genuinly friendly service, really great American burger. Clean kitchen! Only thing lacking is car window service by roller skating servers. I give 5 stars because I cant give a Sixth. 🍔🍔🍔🍔🍔🍔
Sloooooow! 3 cups and 1 sundae took an HOUR! There were at least 5 people working in there, but it was as if they had to go milk the cow, churn the cream, freeze it, and then serve it to us. The only reason this is 2 stars and not 1 is at least the ice cream was tasty, but not worth an hour. Next time, Ill just stop by the grocery store and pick up a few pints.
Very underated food...Fries very good Good burgers Even better ice cream and they make some great homade soups...Staff and Managers good ppl probably my favorite spot in town...
We love Bens! Chicken is all white meat large pieces and fries may be the best weve ever had. Great home made soups. Good service.
Not from port jervis but I just wanted to grab a quick bite, however, the service was great but the food was absolutely disgusting I couldn’t even eat the rest. 4/10 wouldn’t recommend but nice staff.
The food is great. Have not found a meal I did not enjoy. Staff is very attentive and welcoming, sure to serve you with excellence. Extensive ice cream list. Highly recommend stopping in.
Absolutely delicious. The Benny burger was delicious 😋. Must try. Ill be back again
Chicken sandwiches are always juicy and freshly cooked, serving sizes on orders of fries are huge, and their special in-house sauce is very good. One of the better eateries in the area.
Second time stopping for lunch, the place is clean, masking is observed and the food was fresh and tasty. Well priced, it is great to have this in PJ.
Might try again , didnt cook the Veggie burger Enough , looked barely cooked but i also know theyre not that easy to cook too.
Where do I begin. Took 11 minutes for girl to take order over phone. When she read it back to check for accuracy it was not. Was told 30-40 minutes for delivery it took almost 2 hours. Burgers were nothing like their advertisement which looked fresh and hand patted they were definitely prepressed. Dog Combo didn’t have correct condiments. Ask for Dr Peppers no ice not sure what we got they were so watered down. Maybe it was an off night IDK but don’t think we’ll be back
My favorite place to eat with my family.Fresh ingredients and always amazing. Cheesesteak wrap is amazing as well as buffalo chicken quesadillas. Kids meals are perfect for my kids .
Cheese burger quesadilla is awesome ! Add bacon and avocado. It’s also huge. Seasoned perfectly and all veggies are fresh. I’d onion. Avocado. Tomato . Can also add a fried egg. Heaven !
Food and ice cream treats are awesome!!!
Quality has decreased. Quantity has decreased. Used to be a place that would be In rotation. Gave too many well maybe (insert excuse for them)...... Only reason its 2 stars is it technically shows up, and can technically be considered food.
The food was great. There was quite a wait but they were busy. A good sign of good food.
Benny continues to impress! you always can tell when a cook prides himself in everything he makes. Keep it up man, and youll put PJ on the map for the best comfort food in no time. Would love to see your take on a Rochester tradition, The Garbage Plate
They’re burgers were raw the bacon mac and cheese fries weren’t good at all they forgot some of my order and everything made me throw up.
I really love their food and the people are nice. Good portions, quality burgers and creamy ice cream.
2 Benny burger combos with milkshakes.What is not to like.The fries were on point this time, crunchy and delicious.
Food is always good. Service good too. Locals know this. However, with fall and not so nice weather coming, waiting outside for pick up is a problem. Hope the inside opens soon.
The hamburger was good and there were a lot of fries! The hot fudge sundae couldve had more hot fudge. Over all, a decent burger place.
Excellent fresh food! Great burgers, chicken, and homemade soups!! My favorite is the Pumpkin soup and the Roasted Butternut Squash soup. Check them out!
Wow. The chicken tenders mac n cheese burrito is amazing. And the vanilla malted is a delight. We will definitely be back.
Enjoy this spot very much. Great place to eat with kids before going on scenic drive.
Brought my friend here for dinner for his birthday. It was affordable food was uber delicious with big portions. The ice cream cake.. Omg unforgettable food experience!
The best food, fresh and delish! The smoothies and shakes are heavenly! I love this place and eat here every time I am in PJ!
Great food, great service and owner is exceptionally nice. Came over to us asking how everything was and even sent us home with free Valentine desert. Would recommend and would come back again.
Dont know why everyone thinks this place is so great went there today through out my burger and fries. Fries were greasy and soggy and cooked in old oil. Hamburger was completely tasteless and very very thin. All was way overpriced for what it was! Would NEVER go back. Better deal at mcdonalds and i HATE mcdonalds...this place us worse. Much worse!
Their burgers, chicken and homemade soups are amazing! This is soup weather and since I have no time to make it myself, they have great food in a few minutes.
I love their peanut butter parfait, they also make delicious Buffalo chicken sandwiches , and great hot dogs and fries. The staff is very Friendly.
Found this place looking for a quick bite on a road trip. Really good burgers and milkshakes!
Love their fries, and burgers are great. Tried their smoothies too really good. Filling.
Total reviews rating 4.3
199 Reviews for Bens Fresh 2023:
Review №1
2022-05-31Stopped at @bensfresh_portjervis_ny this Memorial Day We had a chicken bacon ranch #quesadilla and Ben’s Chicken & Fries. I also had the famous Cannoli Parfait YUM.
Review №2
2022-05-22When you walk into this place mass confusion reigns. You order up front and they either bring your food or you come and get it, depending on what I dont know. People are yelling across the room and kids are standing everywhere waiting for take out. The employees are all doing at least 3 things at once. The girl who helped us was on the phone taking an order. She had to stop to put out cups for ketchup, then had to go back because the ketchup was empty.So it took a while to get our food but not an excessive amount of time.The portions are ridiculously large. One order of fries is enough for 2, even 3 people. The food is good. I dont like the idea of chicken finger sandwiches because the chicken is constantly falling out. Sandwiches huge, but needed more sauce IMO. French fries tasty but not crisp enough.The gimmick here is adding pasta to wraps. Not sure if Im a fan of it but its not a bad idea.I recommend giving it a try but not if you plan a quiet conversation.
Review №3
2022-03-14My son has been here a few times and we decided to meet him halfway between our respective houses. There was a large selection of food options and specials. My wife enjoyed the crispy chicken sandwich and I had a bacon cheeseburger with fries. I also opted to have a soup and that two was excellent. Our son and daughter in law loved their burgers too. I also opted to have a milk shake, and it was very good. The order takers too our orders and brought the food to our table. Even bringing out the birthday cake Ice cream to help celebrate my wifes birthday. The service provided was greatly appreciated.
Review №4
2022-01-31Food is fresh and high quality. Perrys Ice Cream is natural and rich. Benny Burger is better than any national chain. Chicken strips are large. French fries and onion rings are cooked in peanut oil. They are fresh also; not frozen. Soups are homemade and tasty.
Review №5
2022-03-26No clue how anyone could rate this place lower than a 5PLUS! The food was AMAZING! Has something for everyone. Which was nice since I’m a vegetarian. Not to diet, not because I want to be, because my body is a jerk! I want YUMMY delicious food and this was delicious! The others that were with us are meat eaters and were amazed how delicious. First time here was 3 months ago. 1.5 hr away. We WILL be back today!!!!
Review №6
2022-05-22Read online that they had one of the best burgers in the country so obviously had to try it out... trash. Its like a big Mac that didnt make it.. and theyre wayy to expensive. dont waste your time.Gave it 2 stars just because I finished it.
Review №7
2022-04-04Speedy service, good food. They have a few vegetarian plates. Been there a few times with our geocaching group. Most meals are under $10 but its hard to resist ice cream after. A small ice cream is four scoops!
Review №8
2022-06-23Ordered lunch today. My burger was amazing but the fries were 100000% the worst fries I have ever had & the portion of fries was very small.Also, I’ve noticed Unless it’s a positive review, you’ll get an incredibly rude response. I’m not sure who takes care of responding to the reviews on here but WOW, I pray it’s not the owner & if it is very very bad form. If it’s an employee please fire them. Talk about unprofessional. Not every single review is going to be a raving one, sometimes you have to take criticism & improve. They say some of the negative reviews are fake, report it & keep it moving. Attacking them on your business reviews page makes you look bad period.
Review №9
2022-04-05I will only say, Ben’s food is very well made. The head chef does an outstanding job and the line chefs and other workers in the kitchen do a great job producing fresh and tasty food to all of the customers. That being said, there is a major disconnect and loss in quality between the kitchen workers and servers and counter girls. Customer service is abysmal, and often times the girls at the counter will be on their phones or ignore customers, leaving them to stand in line at the restaurant for long periods of time with no service. When calling ahead to order there it is almost a certainty that you will be placed on hold for upwards of 20 minutes only to be hung up on (the counter girls are in charge of this as well). I often think of the story of an old teacher who had called ahead to order bens, was placed on old for 45 minutes and then drove to the establishment to find a dining room void of diners and counter girls on their phones. Assuming you can get decent service at Ben’s, that will ensure a great (though pricy) meal, and this quality in food is sadly tarnished by the lack of professionalism and customer service. It all leads to a highly variable experience.
Review №10
2022-06-29Our first time getting a meal. Food is great. The young girls taking your order could be a bit more friendly and helpful. Otherwise great burger.