Best Buy in Bay Shore
Location on the map
Bay Shore, Suffolk County, New York, US
Health and safety
Other Electronics store Nearby:
3.3 ·(59)from this place 1 mi
I love Altice One...Had a great time taking a picture on the Game Of Thrones / Iron Throne...
4.7 ·(1)from this place 1 mi
Cute store, lots of fun things, sales associate was very nice
Verizon Authorized Retailer - Russell Cellularfrom this place 1 mi
STOP COMING HERE “ YOU OVER PAYING!! If you wanna save money either do everything online on Veriz...
4.1 ·(85)from this place 1 mi
I rarely go to this one due to distance but always enjoy the staff. Super impressed with their st...
4.8 ·(199)from this place 2 mi
I cannot thank David Harrison enough for helping me with my kitchen appliance purchase.I was real...
4.3 ·(43)from this place 3 mi
I feel that its so important to highlight great service! Christina in the printing & marketing de...
4.9 ·(199)from this place 3 mi
We came in not knowing what we needed and Jay walked us through our options and explained everyth...
3.6 ·(52)from this place 3 mi
Not enough help in the shipping department. I hate waiting ten minutes to ship something when all...
4.1 ·(199)from this place 3 mi
Enjoyed my recent visit!. Very updated target with a Starbucks in the location. It was very spaci...
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Got my Canon Selphy CP1300. Easy to install parts and set up, came with practice paper but I also bought the 108 postcard-sized paper and color ink pack pictured. I didn’t realize for the printer to be actually portable you have to buy a battery pack that goes into the back of the printer and it doesn’t come in the box I found out it’s an extra part that’s about $40-$60 so that was a disappointment. Besides that, the pictures’ printed fast, they looked good for what the printer is and the price I paid. I don’t think I would’ve expected better overall pleased with my experience.
Did a curbside pickup. Friendly, kind, quick service. Just checked a quick 4 digit matching number and boom got my stuff. Didnt even wait, barely at all. Maybe all of 4 or 5 minutes. Keep up the good work.Update: havent been here in a while. Someone helped me out and when they didnt have in the shelf what I wanted. They told me to give them a minute and they went and got it for me. Awesomeness 👍🏽👍🏽
This is the most amazing bestbuy Ive ever been to. Im a vendor that travels inside multiple bestbuys. EVERY employee here is incredible! Theyre all genuine and want to go above and beyond for the customer. Theyre all so knowledgeable and personable. Do not waste your time at any other location, everything you need is already here. ♡
I’ve been a long time Best Buy Elite customer. My gripe is with Geek Squad at this location. I made an appointment through apple to have my iPhone fixed at this location. I explained to the associate what the issue was, and they assured me that they would fix my phone granted they had the part (which they did). I gave them a number to reach me at once the phone was fixed. 3 hours went by of me walking around in circles trying to kill time. I went back to the store to ask the associate what the status was on my phone. He brought my phone back to me, and it was not fixed. They told me they couldn’t fix it — Granted I spent 3 hours waiting for them to do their job. They did not notify me that they couldn’t fix it. Im not sure what their plan was to be honest, but I would never schedule another service appointment with Geek Squad going forward. I tried calling to make a complaint and I can’t even do that. If you want unprofessional service, and your time wasted then this is the place for you. Also, I bought a replacement phone the same day. Had to pay off the remaining balance on my broken phone, and start a new plan with the new phone. I was told by the salesperson that Verizon would waive the upgrade fee. After getting a hold of Verizon, they told me they wouldn’t do that. Again, another lie I was told to by an associate. Please manage your associates better and have them pass on to the customer the CORRECT information.
Marcos, Keith/Kevin (I can’t remember), Josh and the guy that was training today and checked me in on 1/20/19 were all so helpful. They were patient, honest and knowledgeable...did I mention accommodating?They got my older MacBook running up to par so I don’t have to spend a thousand plus dollars on a new laptop. I live in Brooklyn but am in the area visiting my dad. This is now my Geek Squad/Best Buy stop.
I have gotten plenty of merchandise from Best Buy. I spent thousands of dollars there. All I buy is quality top brands. Today I called the store to purchase a 65” Samsung smart Neo and the young buck puts me back on hold. So I bought it on Amazon. Trust me, I rather buy from the neighborhood stores.
Excellent service from Chris who just helped me with getting a car stereo for my jeep. He knew what radio I was looking for and double checked with the installer on what parts were needed. He was very kind and worked efficiently. I was in and out in an hour! I got all my parts today and will have the radio mailed to me by Tuesday!! Store was clean too. Thanks Chris!!!
So they have a decent inventory, but the good ends there. After wondering for a few min unable to find a wifi router I walked to the counter at the computer dept and asked. They directed me and pointed at the sign up high that I hadnt noticed. I found my router and went to checkout. I kid you not I was 2nd in line for 12 min. I actually timed it. The one cashier was talking with the first customer the entire time plugging things in and showing the customer how/that they work etc. There was a building frustration from the increasing line of people behind me. The entire time, salesmen kept coming up and escorting priority customers to the register ahead of everyone waiting. Eventually I was graced with the privilege to pay for the item I came to purchase when a second cashier arrived. While Im checking out the 1st cashier finished with his sale and began complaining to 2nd cashier how his legs hurt and he was tired....... This is a disappointing decline from the best buy of days past, and an unacceptable presentation/representation of the brand....
Kind of a long wait for help but once Joe/Joseph helped me, everything was great. He went above and beyond to make sure I got the Samsung tablet that I needed as well as a cool purple case 😊 He made the wait worthwhile and Im glad he was there to help me!! Thank you and I will definitely shop here again!!!!
Went into the location really excited to purchase a tablet for myself an I had some questions regarding the tablet I was interested in. A group of employees were in a group by the register speaking to one another as if they were having a meeting so I waited patiently for about 15 minutes to be exact until I went over to the employees an asked for assistance at which point it almost seemed as if I was disturbing them. I asked the employee my questions in regards to a certain tablet which he couldnt give me the answers to an referred me to Google afterwards I wasnt really feeling up to purchasing the tablet so I went to purchase another item I needed I went up to the register an the person at the register was on his phone on a social media app right in front of me as I was waiting to purchase the item he didnt even bother to acknowledge me as I was standing directly in front of him I was incredibly disappointed at this location I just left the item on the desk an walked out of the store I will definitely not be returning to this location.
Had to return a pair of AirPods from the store because the serial number matched up with Apple and they were actually returned before …. so I decided to return them back while waiting online stuff kept letting other people go in front of me while I just stood there and they did not acknowledge me until I just walked up to someone
Bought open box dishwasher. It was loaded on to the truck fully wrapped. When we unwrapped the dishwasher at home, we found that it was badly dented in the front, was already connected and used by someone and returned with all the hoses connected with water in them. We promptly returned it. Giving one star, because the store took it back without any hassles.
I ordered from the website and it was ready in under an hour. I also opted to have the order brought to my car. I received a text message when the employee was on the way to the car. Very impressed with the quick response to both the order being ready and it being brought quickly to the car. The place was very busy, so I anticipated waiting. Glad I didnt have to. Ill be back again!
The store is spacious and well-organized allowing easy access to viewing, comparing, and purchasing products. The Best Buy here in Bay Shore is popular. One of the reasons is the retailer is frequently up to date on their wide assortment of items.Additionally, the welcoming staff are willing to help, they offer repair services and help people load large electronic items into their autos. Unfortunately, I did experienced some coldness from one BB employee. After I clearly initiated friendliness. However, the person is representative of all staff.
I was having an issue with my computer and I needed the geeks. The geeksquad is amazing and fixed my computer in about 5 minutes at no cost, which tells me it was an easy fix but being computer illiterate I was greatly appreciative. Customer service was top notch. Highly recommend this service!!
Great deals, a lot of things in stocks. Friendly and knowledgeable staff. I definitely recommend going to the store , even in a Covid environment, they have taken the steps necessary to keep patrons and staff safe. Even if you want to shop on line and have you item delivered, its great to go put your eyes on the merchandise , ask questions and make you decisions. You can still go home and order you stuff. This way you made a fully informed decision.
My experience with the Geek Squad in the Bay Shore Best Buy was not good. The lack of communication on their end regarding certain details caused part of my order to get canceled for tv mounting services. I gave three stars because they did issue a $60 credit and the contractors that came out did a good job. I will not go back to the Bay Shore store nor would I recommend anyone go to that store.
DO NOT purchase any apple products in this Best Buy branch. My husband and I purchase AirPods Pro July 12 and even purchase apple care for it. My husband had to go back today because he didn’t feel right with it. So he came back here today to exchanged it only for the Best Buy to shrug us off and tell us that we have a counterfeit AirPods… No one helped me or my husband. We have wasted $300.00 I am so livid that no help at this at all. they only told is to call Apple and that’s it.Update: July 17.My husband and I went to Apple Store and got out AirPods checked to our dismay the box has the serial number but the AirPods isn’t. They had confirmed that it is counterfeited. I am so mad that this item that we bought and purchased at this Best Buy branch is counterfeited we wasted money here and I am very disappointed that we got shrug off and the Manager that we spoke too didn’t even helped at all. We opened up a case number on our Best Buy card and we got our police report. My husband has been a Best Buy credit card holder for almost 20 years!!! for them to not believe us is outrageous even outrageously for them not to help us at all!!Spin off: Apple store had confirmed to us that the AirPod serial number on our box has been bought prior and returned. So thank you for your not helping us and selling us a counterfeited item Best Buy bayshore…
I do not visit best buy often. But I needed a network switch and it was close. I went in to the computer area, but no network items there. Turns out they have a whole area dedicated to network and IoT devices. I thought this was great and went to that area of the store. Tons of IoT devices which I was pleased to see. But no switches? Staff showed me a tiny little area where the switches belong. He did check the computer to see if there was stock in the back and also checked other stores to let me know what is available and locations. I ended up at a home depot in the next area of stores which had a surprisingly good array of networking products.
Great choice of goods with knowledgeable sales people. I brought back a return (wrong size) to the Bay Shore store. They opened the package and determined all the pieces were there - but since this was a High End product ... and they were not a Magnolia Store so they couldnt the it back. So we packed it up again!
Extremely (bad) experience: I went into store to (PURCHASE ITEMS) a mini refrigerator/air conditioner/washing machine & dryer/blender & cell phone (BUT) when I went to customer service & asked for help NO ONE WOULD HELP. I asked for someone to help me with getting a air conditioner off a SHELF NO ONE ASSISTED - I asked can someone LIFT A AIR CONDITIONER to put into my cart NO ONE WOULD HELP ME - THAN I CALLED CORPORATE FOR HELP - I was on phone for at least a hour & change. If they did not speak to employees/brian mgr at said location I would have (ZERO HELP) my initial ethical standpoint is to let thy (SENIORS KNOW) (NOT) TO SHOP AT SAID LOCATION .
Went on Black Friday. Despite the store being filled with customers they managed to keep everyone serviced. The lines may have been long but they moved quickly. Only problem I had was getting someone who could answer my question. Associates were there to make you feel important but they might have the expertise you need since they are moving between departments to handle the traffic.
I asked for and purchased a specific item. After talking to different people, I went back to the store to confirm that what they sold me was the correct item, I was told that there was NO ONE in the store that could help me.So I called Geek Squads toll-free number and they told me that they actually did not have the item I wanted in stock in any of their stores.Imagine my surprise when I learned that I was sold an incorrect item. So instead of the store telling me they didnt have the correct item, they sold me an incorrect item just to make a sale. Not very good business ethics at all, in my opinion.
Pleasant experience. Needed to get a recharge card for one of my contract free phones. The phone card itself was a little difficult to find, usually they are all found near one another but this location had them separated for some reason, not really sure lol. Checkout was pleasant and overall welcoming experience.
Went to get a new car radio and remote start installed. Dude kept nickel and diming the cost up. After waiting for 45 minutes for them to Text my phone that it was my time to speak to a rep, the rep started a conversation with a different customer and made me wait an additional 10 minutes for someone that did not sign up for an appointment. After that was all said and done the associate asked if I wanted them to install to which I reminded them thats the first thing I stated. He then let me know the closest install date was almost three months out, but they can still sell me all the equipment and gear so I can self install.Dude, Id you led the qualifying questions with the install time frame I most likely wouldnt of been irritated, but to tell me the timeframe in the end AND THEN try to sell me the product to self install myself. That I have issue with. Dont drag me for near 90 minutes get me excited for an install date to apologise and tell me its near 3 months out but you would be happy to sell me everything so I CAN install it.
I get the fact that everything is currently shut down (as of May 26, 2020) from the stay-at-home order, but it would be great to know that literally all of the Best Buys are only open for 15 minutes on certain days. I need to return a rather expensive computer that doesnt work as advertised, yet return to store is still an option, not warning customers of the 15 minute time frame. Now I have to pay to have this computer shipped back to them and they refuse to send me a return label. You people are a disgrace.
Worst buy.I bought a lemon of a computer. We went back and forth from Geek Squad like a yoyo, with them constantly telling us the problem was fixed with the laptop. Meanwhile, the screen would still have flickering issues going past the warranty and eventually wouldnt even power on. After being told by one of those working for Geek Squad there that we could request an RMA from the manufacturer (him being fully aware the laptop is outside of manufacturer warranty, mind), we tried to look at HPs website only to find we could not do such a thing. We were clearly being fed misinformation.Next, we get the laptop diagnosed for repair by a repair place found on their website (uBreakiFix), and were told that there was an issue with the system board. That is easily a $300+ part in todays heated PC market if we fixed it ourselves. Who knows how much we would have spent for it out of pocket if we had someone else do it?One of their own technicians, who we had to set up an appointment with in our house after the diagnosis, told us we had to get reimbursed regardless of a warranty if their repairs didnt fix the issue. He conceded that he did not have the parts to fix it, and told us to go to the store to get a reimbursement.We went to Best Buy one last time and confronted Geek Squad. The manager for Geek Squad did the same thing you would expect any airheaded bureaucrat to do: He refused to accept responsibility for what the technician said, claimed that there was nothing within the system that could be done, and tried to throw the responsibility to us for not completely submitting to their bureaucratic limbo they call a warranty and repair service. We were given a runaround by multiple employees within their departments, and were expected to take the fall for ALL of them. In the end, were out of $800 and the supervisor gets to protect his workers who exploit good nature and time to make a quick buck. Way to take responsibility, manager. Ill be sure not to waste my money here any time soon. :)
I cant say enough good things about this location. The people are super nice, and very helpful. The staff has spent a lot of time with me over the years getting me the right machines, and go above and beyond with their customer service, even during retail hell (the weekend). Other locations just dont really compare customer service wise. The selection is great and they always have the relevant up to date machines on display. Their open box selection is also good, better than other locations.
Purchased a 65 Sony TV. Open box. Was waiting for them to box it and put it out or get a price so I could purchase it. Waited well over a week. I left two notes to call me with two different associates. I finally push and was told manager sold it without checking with anyone. Then the backup TV open box 65 that I saw the night before at 6 was still up at 11 the following morning was now also mysteriously sold. They found me a Sony 65 open box at the Bay Shore branch. On the same day. The associate was very helpful and apologetic. My feelings are that some people there are holding units for their friends or themselves. Which is BS. They need to have an honest system for the open box sales. I lost a day of work and wasted time running down there to check on the TVs.
I try to give everyone and every store a break because coming back to normal during covid is difficult. For this store however I had ran out of patience. Ive been calling for two hours, waiting on hold for half an hour, being told my order doesnt exist when I have the order confirmation in front of me, and even once being hung up on. Requested one hour pick up and four hours later Im still waiting in the parking lot. Asked the gentleman handling who can and cant get in the store if he could check on my order and was told to check the app even though i had told him the app wasnt installed on my phone. When they did check their response to me even asking was very rude and short. Finally when my wife went to ask they got someone else to look and he was a very kind and understanding man. Overall very unimpressed by the professionalism and phone skills at this store.
Got the run around today trying to turn in a 8 month old chromebook to get some kind of credit for, got 3 different instructions went to 2 different stores and end result nothing, make sure u get the proper plan because the protection plan does nothing better to get the replacement plan.
The worest customer service. I went to purchase one phone and they made me wait whole one and half hour, the first salesperson told me that they have the device in stock. While we were waiting in line, the second salesperson nemed Geoferry confirmed that they have the device in stock. After hour and a half wait time we reached at the register, the manager who was helping the previous customer, went away to bring the phone from the backroom and he never came back, instead he sent Mr, Geoferry to tell us that ths phone is out of stock.
Place was clean and service was good and fast. Reason for 3 stars is because the reps words were misleading. he stated that the game I purchased came with a 2 year protection plan, but then said it costs 7.99 when it was time to pay. If I have to pay it does not come with it, it is an additional item.
I was sold a TV with a Wall Mount. The Wall Mount cannot hold the weight of the TV with the arm extended, wasted a lot of time and money, have holes in my wall that I now have to fill.The TV shifted to the side asbif it was falling so I grabbed it to catch it, and apparently that resulted in a cracked interior screen.Garbage Quality and Rude Staff.Manager refused my Return and wouldnt even speak to me.Will NOT BE BUYING AGAIN FROM BEST BUY!
Went there bc Consumer Cellular recommended them to get help with their products. Best Buy said nope we cant help you. Try Walmart or Target. For the record its Target NOT Walmart. So glad I new this already & told the gentleman. I waited on line for about 20mins just for him to tell me this!
I love walking into a store to have the security look at you and make the statement What are you doing here, not welcome, not how can I help you, but what are you doing here . I dont know, last time I checked this was a store where people go inside to buy things. You are forever dead to me best buy! If I had a photo of the person I would gladly post it so you know who cost you my business.
OK, so a fairly sophisticated piece of equipment I purchased online from Best Buy was inferior. Not Best Buys fault. I dealt with the manufacturer attempting to remedy the issue, but the manufacturer fumbled everything and could not deliver a solution in a 6 week window. So I finally returned the unit to Best Buy. And since it fell into the window of allowable Christmas returns, they accepted the defective unit and immediately sent a replacement. The policy is acceptable, the communications are clear, the procedure is efficient, and they made a remedy where the manufacturer couldnt. So I am satisfied with the way Best Buy handles it.
Its a decent experience. The employees, while they are nice people, you are better off waiting for your package from amazon, then waiting for an employee to show up. They do have a nice selection of everything from computers to microwaves and video game consoles to refrigerators, the selection of items is pretty expansive. They even sell some vinyls. But if someone said I want to buy something from best buy I would stop them and say just buy it somewhere else
Best buy is one of the last remaining of those big box ( Crazy Eddie, The Wiz,CompUSA) stores that started as a computer heavy store and now sells a lot of electronics. To me they are simply the best right now. You can find vaccine cleaners to dishwashers and dryers, printers computers, Flat screen TVs to Cell phones they have it all.
Problems with my sons computer, they understood and they will fix it to perfect condition. Plus I have a geek squad warranty that I paid for, up to all my computers, phones, anything. Warranty not that expensive great price for all the products weve bought there.Nice people, and I love the appointments for the Geek squad Help. No more Crowded Geek squad lines, thank God!Great Job Guys!!!!!!!
Every time we visit this store, the sales staff has been exceptional. We explain what we want and are trying to accomplish and they provide us with a myriad of solutions. Their expansive knowledge has helped us create streamlined electronics experience in our home, from computers to entertainment.
The best store on Long Island hands down!!!!! I shop at this store all the time, the level of great customer care that i receive is amazing and refreshing!!! I have my go to sales people but if by chance I cannot get them the rest of the staff is just as great. Everyone is so helpful and knowledgeable about the products, no matter which item youre looking into!!! I could never say too much about this store, or its representatives, you just gotta go there and experience it for yourself!!!!
The gentleman assisting us was limited on knowledge. He started ringing us up, had anIssue with ringing wrong total switched his register to second keyboard added cash then used credit card on balance. Couldnt print our receipt told my mom I left with it, but I left before he completed the transaction. Now we bought a phone and need receipt and have to set up for auto pay. Make sure you get someone thats been there awhile. We now have to wait several days for a receipt.....Hate holiday shopping
I got great help from one of the workers in Google section. He helped me out really well, then while purchasing product another worker named Chris spoke really fast, didnt help me much with knowing how to use my best buy reward points and didnt even smile as I left. Didnt smile at all. He must be having a hard day
Ordered some items online. They were ready for pickup within an hour. Got to the store. Plenty of parking. Got a good spot. Went inside and was greeted by staff. Went to the pickup counter and someone came right over. I was in and out if there in 5 minutes. Couldnt ask for more. Great store and great workers!
The service was terable we wanted to buy a bose radio for my car we went to the department where the car radio were no one was there so i requested some one i ther waited no one.came then someone.from another. Department came over he tryed to help me i than left the store letting rhe two em0loyiee sitting there how poor there service was.
I came to Best Buy with questions about a Google Home. I was interested in a smart speaker but didnt know which one to go with. An associate named Bryan M assisted me with all of my questions and did a great job of explaining the pros and cons of the product. I ended up purchasing the Google home and Ive been enjoying it ever since.
Horrible service. Website stated what I wanted was there so off I went. Asked one employee where it would be and while loading a shelf he didnt even turn to face me when he pointed and said, over there somewhere. Well clearly that was of no use so I asked another employee who said he didnt know where anything was. Left and went to another store who were happy to have my business.
Let me just start by saying that Amazon will never beat best buy!!!!its great going to a store and seeing and feeling items.the people their are great if they dont know something they will ask someone else till they give you a answer!!!. Every time i go to best buy I never send less then $200.00 so it feels great to get 1st Class services for your money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer service sucks...I went there a while ago to buy a battery for my laptop there were more agents than customers who looked busy while doing nothing while I was browsing through store to find a battery finally a girl agent noticed and asked me if I need help. When expressed my need she asked to wait for another guy, who was ‘busy’ to help me out.Anyway after a while the unfriendly guy handed me a battery and I processed to check out. Even at the register I asked the guy I have an account with the Best Buy and could he plz my account transactions and my next bill he asked me to the ‘return counter’ to get the info. This is ridiculous I have worked as retailer and knew he was just avoiding me. This is the worst customer service I have ever seen. I’m closing my account with Best Buy.
Bought a special promo coffee maker before Christmas. Since it was a special in store promo it was supposed to come with extra pods & glasses. Had to have it delivered as the special package was sold out. Returned after Xmas break and package never came.Back to the store - deliver was fixed, received package a week later - however not the special advertised to me in the store.Back again a third Time to get this fixed. Was told the sales person was not in and I should come back again (a 4th time for their mistake !?!).To this day I still dont have the promised extra pods & glasses.Love the Nespresso machine but this stores customer service stinks.
Be careful here if shopping for a computer. I saw a HP laptop I liked and asked about the price. Sales person gave me the price and told me everything it came with. One of the things he told me, that it came with Microsoft Office for a year. I told him I didnt need Microsoft Office since Im a student I get it for free through my school. He told me it comes with it, just give it to someone else if I dont need it. Cool sounds good.Later that day I wanted to show my friend the laptop, so I brought it up on the Best Buy website. I noticed on there it was $50 cheaper than what I just paid in the store. I looked at my receipt and turns out I was charged $50 for the Microsoft Office that he led me to believe came with the computer. Shady selling techniques.
This was our first trip to this Best Buy. We went on a Sunday morning for a new digital camera that my husband needed for work (he is not a tech type person and we knew going in that we would need help).Upon arrival there was a line of people waiting outside as they had not opened yet, we did not realize it didnt open until 11 on Sunday).Once inside the store is very well lit, quiet, clean and air conditioned. There is help at the door to direct you to the right department and will actually call someone over for you if needed.We found an employee that was very helpful in the selection of cameras and very experienced in memory cards and accessories needed explaining all the details my husband needed. He also pointed out which ones were on sale which was very helpful.All and all a great experience, excellent staff!
Brought my MacBook in to get looked at after it crashed and without even looking at it, the guy told me it was totally ruined and said that “I should have had my mommy and daddy purchase a better computer for me next time.” I’m disgusted at the implications of that comment and left without any help. Won’t be returning again.
If I can give 0 stars I would. DO NOT USE GEEK SQUAD HERE please. I went there for them to change my power supply unit for my PC and they FRIED MY PC. When I brought my PC home after 5 long days of them working on it, nothing was working and they forgot to plug in a fan. When I brought it back there geek squad basically said that Im reliable for my PC not working and kept blaming me even though I never did work to my PC in the first place. Now I have to buy another 300 dollar mother board bc they fried it and wont take responsibility.
Lg customer service representatives are crooks. I was having a problem with my TV and Best Buy pretty much tried to rob me for. Dont bother buying the warranty, it doesnt cover anything. So I called LG directly to see if I can get any help from them I was on the phone with a representative for over an hour. The representative Sherman completely gaslighted me. He gave me all these instructions of what I needed to do to help get my TV fixed and when I called back to let him know what I was told I was given somebody else who pretty much laughed at me. Maya was completely unprofessional and rude. When I finally ask to talk to a representative he pretty much said there was nothing he could do so why was I on the phone for over an hour with his representative. Ive had the TV for 2 months and it is garbage the slightest thing will crack it it is flimsy expensive and cheap. Ive had LG products before and never had a problem I will be returning my LG products for something else with better customer service and a better product. Do not shop LG or best buy they are Crooks.I gave it a 1 star review cause it wouldnt let me give 0
Best buy the day I went was pretty smooth. I wanted a home security camera thatll have good night vision for when drunken neighbors guests back into my car again Ill know who did it and wouldnt have to go through paying out of pocket for deductibles. I went with lorex 4k cams which were well explained by the associate except the frame rate on the cameras explanation may have been up in the air...bought the cameras ...installed them 6 days later...after paying the original price...then 3 days later they went down in price... They price matched after I went back before the 15 day period and got 54 bucks off added on to my card. ...5 stars.. indeed
Awful customer service. A clearance tv was labeled for one price when we got to the register it came up double the price.it was mislabeled. The manager was talking loudly enough for us to hear accusing us of switching the tag. He kept us waiting for 15 minutes while he was checking the cameras to see if we switched the tag. They told us he could only take $20 off the original price. Not to mention he never came back out to speak with us. Worst customer service will not be returning to this store.
Stopped into get a charge cord for my wifes IPad and I guess at 3:30pm there must have been a change in staff or it was lunch time . But there was no one around but security. Thankfully I was able to find the cord on my own . Looks like another Kmart store . Big building and no one working. Wont be back there.
It has definitely changed its no longer a store for the customers its now there only for one reason money. It used to be about the customers now I guess to keep up with the market it had to change its store policies and customers are second.Even the inside has been redesigned. Take a good look the next time you go in, Im still a customer the employees are the same its just corporate....
Incompetent staff and horrible customer service. My Daughters Ipad broke a few weeks ago so I went to Best Buy to buy another for her Birthday before we leave for vacation. I dont normally write reviews but the fact that I have spent almost $19,000 last year at this Best Buy on Full Camera Systems and Smart Systems for both of my offices and home, all my Kitchen appliances and 7 TVs for Offices and Home I am a bit aggravated with the way they handled themselves. I went in to a week earlier to make sure I could get it with no problem and to see if they needed me to pay for pre order. The employee who I spoke to recommended I did not buy the old ipad and that on March 26th the new one comes out. He stated I did not need to pre order so I asked him to grab a manager to make sure as I had no room for error as my daughetrs Birthday was the 26th and we were leaving that night for vacation. I then went in yesterday again just to check in and make sure that was still the case. The employee told me the same exact thing and said just come in tomorrow at 10 am and we will have it for you. He also checked with Manager and checked the computer to make sure.They both said it would not be a problem and that I should come as soon as they open at 10am on the 26th. I went and sat in the parking lot for an hour from 9am to make sure I was first in the store . I get in and the girl tells me they dont have them. She said that she doesnt know why they told me that but they are on back order. Now I am leaving for my daughters birthday in 8 hours and I have nothing because of the incompetent staff. After all the money and time a I have spent in this store it is highly disappointing. Last time I will ever shop in that store.
Great place only thing that drove me nuts was every 2 min some worker asked me if i needed help. It litterly felt like every 10 seconds. And it made me feel frustrated. I was looking at games for my switch and my xmox and i know what i was looking for and i was only in the store for about 10 min and a total of 10 workers asked me if i needed help. I get that they are there to help and do their job but thats a lil much to me
I went into the Bay Shore store today with my Mac laptop. I went to Geek Quad since I’m having a problem with my lap top that I bought from them about 5 years ago. A very nice manager said can I help you I explained my problem when another guy cane over and boy did things change! The attitude on this guy was unbelievable!! He was telling me with only having very little info that my warranty was expired. I explained I bought a extra 5 year plan from Geek Squad, but I wasn’t sure how long ago it was. He with a huff and attitude punched in a few things and said no I had nothing. I’m not sure he even looked anything up but ok. So I said how much would it be for them to look and figure out the issue. He said well it’s your hard drive so it would be $216.00. He didn’t do anything with my computer , he didn’t even open it! I said how could you know that without looking at it? He said his manager told him. WHAT!!! The manager never even touched my lap top. This guy was so nasty and arrogant and could not be bothered having to do anything, it was so obvious. I told him I would go to Apple directly and asked his name since he did not have a name tag on. He refused to give me his name and said he was nice and he has this problem all the time. I said maybe then you should realize it’s true then!! I asked 3 more times for his name and he wrote down a name , I’m not totally convinced it was really his name. He said it was Joshua B. It happened Wednesday, April 11,2018 at 4:20pm. Best Buy needs to get rid of the people who clearly have attitudes and don’t want to work and make room for the people who do. I will take my business elsewhere.
This place has great customer service as the volunteer to go with you to find something that you cant find, the point is the customer service is really nice and second, they have a lot of electronics, appliances, televisions, gift cards and more! On my birthday Im getting a Windows 10, only for 1,000 dollars, cheap prices, litteraly it feels like a computer that would cost even more that it, come here if you are a high tech person
Its always a disappointment entering this Best Buy to see plenty of associates who all seem to have something better to do than help me find the item that their website says is in the store. This stores stock is very limited on almost everything which is a huge problem for me. Such a large store with so many missing or misplaced items
The whole reason people go to Best Buy is the customer service experience. They never pick up their phone. They are understaffed. Returns take forever. No one specializes in specific departments so theyve lost the expertise. Explain to me again: why is AMAZON wiping them out?
Its a ok Bestbuy, one of the smallest I have been to anywhere on Long Island. The staff was nice and helpful but selection and items we asked about not in store and had to be ordered or they said we can go to Carl place or Huntington because they have it. I would not go back to this one unless I knew exactly what I wanted and checked if they had it. Goodluck
Very bad experience with Bayshore best buy. I am a colored person and their attitude towards me was too low even one manager name Nick. Also I watched they treating white customers with respect and dignity. Most of the time they ignore minority customers questions, request or concerns. Not going there any more.
If you do shop here, dont ever site-to-store a gift of any kind. Theres a chance your purchase will be resold to someone else before you arrive and youll be offered to buy a different item without credit, meaning you pay twice to get one item, then they refund you the original order in he mail..presumably down the road. When this happened to me it was a gift for my son and I just was not going to have it done to me so I simply called their bluff and walked out with the closest comparable. But I think the best way to handle this is to simply not use their site-to-store option in tight situations.
Stores have changed the staff is still very helpful and considerate, best buy itself is it for just the money they only sell products or should I say they only push products that they can make a chunk of change on theres no more promotions and what they say online or in the papers is one thing you get there and its a whole different story no this no that. Thats the way it is now so just be wary.
The worst. This place has workers follow you around the store like your stealing something. Im surprised they dont strip search you at the door. Also ordered a digital download that they never sent to my email and they are not smart enough to know how to help. Just go to target or something.
Idiots. They have a horrible return policy and they discriminate when trying to do a return. They apparently have a system that tracks returns and denys them if you do it too much. I made this fake Gmail account as the CEO to get their attention and so they do not block my future returns. WAKE UP PEOPLE BEST BUY ROBS PEOPLE.
Not very good the store manager wrongly accused I was a liar about the open box was not disclose what it should be a scratch. I purchased an expensive laptop but was a scratch when I pick up in tech support and refused to compensate as the tech suggested me for requested. Luckily, I took the picture before I paid and proof the manager was wrongly accused the best buy ticket did not mention about any box, only missing documentation.
I bought a chromebook from this BB and bought a 2 year warranty. I was told the 2 year warranty for $100 covered everything. It doesnt. I am a Mac guy but my son wanted this chromebook and it was reasonable enough. Problem is the salespeople dont tell you there is another coverage you can purchase for software issues which is an additional $100. Now $300 becomes $500. Be wary of the salespeople, the managers(children who are not trained correctly). The manager at the other BB i tried to talk to talks down to you like your a baby who needs a pacifier. This isnt how to manage. I wouldnt buy anything else from these people or this store. Just because there are people you can talk to doesnt mean anything. They dont help or communicate on a professional level. In the end Acer, took a little while to pick up, the person on the phone knew his job and did it effectively. Best Buys geek squad is questionable at best. If you ever dealt with an effective software IT person, they can fix things on the fly. Dont waste your time with people presence, it isnt always as good as you think.
Very well run store, came here for black friday and had no issues whatsoever, they were slightly understaffed which is understandable but seemed to be handling the rush well. Had no problems with the staff, everyone we spoke to was friendly though the verizon guy was a little dismissive
Employees are a great help with great service, depends on the employee you ask though. I went in to get a video game that they had in stock and the employee then told me they didnt have it after asking him why would it be available for pickup at that store online he then let slip they did indeed have one however he didnt want to be bothered to find it. When asking him nicely to help me look he began looking with me only to have a customer ask him if he was helping someone to reply with no then walk off to help them. He eventually came back to me and i asked for the manager, she came over and helped me unlike him and found the game within minutes which would have been much faster if the employee had bothered to look. The manager then made him ring me up, as i payed he gave me attitude saying a nice day in a tone. If i did what he did at my job, i would be in trouble. I also saw him talking to his coworkers complaining about me, which bugged me since i approached him very polite and nice only for him to not want to help me and rather tell me they didnt have it so he could walk around the store until he went home. Shame.
Awesome service ! I walked in yesterday just looking to price a computer for my business. I left with an Alienware desktop that cost more then my 1st car lmao ! The main thing I want to say is that I wasnt pressured or pressed to buy. Taquain (the sales associate) was super friendly, knowledgeable, and understanding to the fact that I was on a budget. But he got me a line of credit and interest free payments that will be less then 100$ a month ! (Like I said the computer cost more then my 1st car )Not bad if I do say so myself. Service was quick and painless. Probley one of the smoothest tech buys Ive ever had. Ill def. Be going back there for all my technology buys.Thanks again,S.Barnes
No magnolia. Poor home theater (surround is worse) displays. Finding help is difficult. Floor reps float to other sections to fill in so they are always giving miss infomation because they arent skilled in that department. Will say people are always nice and courteous.
You would think that with Covid and the amount of money this corporation probably lost count their customer service would be much better than it is absolutely horrible experience staff had zero knowledge and all I witness for staff members acting extremely inappropriate for a public setting
This is my go to best buy. Dont know why it is because they never have what I need in stock. The customer service is sub par especially with returns. You will be lucky if they make eye contact let alone say a word besides is it broken and if it open i cant take it. No thank you or have a nice day. I understand you work at best buy and its not the most glamourous but its your choice to work there. Dont like your job quit. Easy as that
Im an active sailor in the U.S. Navy, and the little time I am home, I usually tinker around in my car. I went to best buy to pick up a cheap amp for my speakers and the guy pointed to one that he thought I should get. I asked him if he was sure and he started going through the stats of my head unit and speakers and such, and then went on to explain how they are a perfect match with this amp. But unfortunately they were out of stock there, but he jumped onto his computer and found me one at a different store and had them hold it for me. I think his name was Nick. Great store.
Excellent service and price-matching! Besides matching prices, the Best Buy at the Green Acres Mall in Valley Stream NY provides excellent service. I brought my Android phone that I purchased at a different store (!) and the in-house Samsung rep resolved an issue I was having with it! He way exceeded my expectations.
Horrible customer service given by two young men. It’s obvious They could care less. I needed assistance with WiFi extenders and all they did was point me to an isle. When I told them I don’t see it there, then he said “well we don’t have them then” opposed to taking me to the isle to confirm I’m in the right spot.
Awesome place, everyone was extremely helpful. Went in to look at TVs and get some Philips hue bulbs. Spoke with samaar who was very knowledgeable was able to answer all my questions. Even quoted me.Very laid back experience, didnt feel pressured or rushed. Highly recommend this location
To Whom ever this may concern,I am very displeased with the online services that your company has offered me. I placed a order online at 4:13pm on 12/20/17 to be picked up in the store by me. The money was debited out of my account at 4:13pm online. I went to the store to pick up item, I was told it takes about an hour for the money to be transferred to store in order to get the item. The manager was very friendly and wanted to help me so he pulled my item immediately. The store rep told me to come back in an hour and I should be able to pick it up... ok that’s fine I understand. I come back at 5:20, I wait on the pick up line. I reach the rep by 5:25pm and she tells me my item was placed on a financial review hold. That’s interesting since the money has already been depleted from my account by your company. She then directs me to call customer service for online to get the hold off in order to take my item which is already at the counter. So I proceed to call customer service and reiterate what the rep has relayed to me. The online customer service rep proceeds to tell me that the store rep has fed me misinformation and the item is not on a financial review hold and directs me to hand her the phone to speak with her. Ok, so I get back on the pick up line and hand the store rep the phone... They converse for about 4 minuets and hang up. The store rep then tells me the money just hasn’t hit their system yet but there’s no hold on it, it should be ready in another hour or so... it’s Because of the holidays. Ok, so let me get this straight.. if I would of just came in and purchased it, I could of received my item faster... but because I decided to purchase it online and pay for it ahead of time to just come in and get it.. I have to wait hours for the money to transfer to store???!?? Wow that makes a lot of sense. I surly wish I would of knew this before... I would have never!! Placed the order online. Ok, so the store rep tells me I’ll receive a email when it’s ready and the store closes at 11pm. This is just great!! I bought this as a birthday present and now I have to go to a party empty handed. Fast forward, I’m at the party constantly checking my email on my phone even up until 11pm and still my item is not ready!!! Are you serious!!??. I wake up 8am 12/21/17 still no email..... highly disappointed!! Would not recommend online store pick up to anyone.-Sincerely One Angry customer
Had THE absolute WORST customer service experience from this store. Called the store in order to obtain info about an undelivered refrigerator supposed to be delivered today. Hung up on TWICE, trying to get a hold of a manager. Told to call back tomorrow with no explanation as to where my $1,000 refrigerator is currently.
Came to Exchange a $25 cover for a 2k apple laptopThat i bought from them on the same receipt day.Had it in its original case,no scuffs or marks or damage to it or its box with receipt.They wouldnt Exchange it because it was past their policy return date,they made me go get my laptop to show that case didnt fit and they still denied my exchange.When i bought it they handed it to me with laptop saying it was made for it it was 2 bigger than laptop,made me waste my time for no reason,way bad customer service!!no more shopping here for me.
Total reviews rating 4.1
199 Reviews for Best Buy 2023:
I purchased a washer dryer set from best buy.com august 2020. In October 2021 the set started to malfunction. I called they sent someone to look at it said they did not install both units properly and it needed to be replaced. Best Buy replaced the washer with a different model because they did not have my model. But did not replace the dryer. I have called numerous times and 3 different technicians came to look at the dryer since October 2021 and the technicians did not satisfactory fit my dryer because it is still not working, have to put it on two cycles, shrinking burning my cloths, lint everywhere, the two technicians said they can not fix it. Because they did not install the proper vent hose causing build up inside the dryer and through the hose. I have a warranty it is not my responsibility that Best Buy did not install it properly. I want a new unit that matches the washer with the correct vent hose. I have called Best Buy more than 10 times on the phone for more than 8 hours with them. I need help Please before a fire starts in my home. This is a big waist of my time. I want a new dryer unit that matches my washer machine.
I went to one in an opposite direction from the Levittown one for a ride to explore a new area.Best Buy is located in a practical group of stores for much enjoyment. There wasnt to long a wait for me to get info about toaster ovens.I really appreciated the practical knowledge and friendliness of the gentleman helping me.He used a computer well to help me look up other ovens as well, besides the ones on display.I feel I made a wise choice, after learning about them all.A great experience!🙂😀👍🤠
Employees were very attentive and they have everything you need, they price matched a tv on amazon for me in just a few min for a great price!make sure to read their return and exchange policies, dont waste your time complaining because they cant do or change it.
Not a good place to buy I got the Garmin 245 music ,when I charged got some Damages came to the store and they can’t find me in the computer my bad was I loss the receipt but I don’t know how they can’t find me when I provided my phone number I contact with Chris the store manager and he said I can’t do nothing about it I contacted with others manager they ignored me I paid $350 Dollars for an Item with Damages I don’t recommend this store at all they are the worst I never in my life experiences something like this not customer service at all
Honestly for sure a bug company you would expect better service. I scheduled an installation at my house and no one. showed up. When reaching out to see why no one showed up that my appointment was rescheduled without my consent, without contacting me in any form that the original appointment was being canceled. All the phone representatives were extremely rude i requested speaking to a manager and was told “NO” all managers are in a meeting!!! i said i’ll hold until the meeting is over. The representative response is that the meeting will be hours.Literally the worse experience i can think of from a business. Best buy charges to make an appointment. How can you charge me for an appointment and not show up? I spent the entire day waiting.I’m so upset and frustrated!!!!!!
I was referred to BEST BUY through AT&T.I went to the BAYSHORE location this morning.Showed their REPRESENTATIVES what I already had and explained what I might need.No one looked at my Cellphone to ASSESS my ISSUES, CONCERNS, and PROBLEMS.The Store was EMPTY, yet their Representatives told me that they were BUSY.I am really DISAPPOINTED in Best Buy.
I have never had an issue with best buy until now.My GF and I purchased 3 appliances as we just purchased a home and went to best buy to look for appliances.We received a great deal and under our budget. 2 of the items were supposed to be delivered the following week and we knew the 3rd item was on back order which is fine.The day of the fridge was supposed to be delivered I received a text not even a call to contact best buy regarding the delivery. They had to reschedule due to the item not in stock after they said it was in stock and changed the delivery date for 3 days out but the dishwasher was still being delivered that day. 20 min later another text they changed by delivery date to march 25th without even talking to me and accepting new date along with the 3rd appliance.What kind of service is that????The saga continues, I went to PC Richards received a better deal on all three appliances along with money back on the items with rebates.All my items were delivered thanks to PC Richards no issues.I went to check my CC and said I owed money for the total tech best buy offers and I went to dispute it and received the run around 4x one blames the other the other blames the other and so on and so on.Worst customer service system ever and it’s amazing how the system is always the blame but after I canceled my appliances best buy calls to reschedule delivery how does that even happen??Never again you lost my business and being an elite member 2x in a row this is how I am treated??Thanks
Leo was very helpful to me navigating my home setup for podcasts and camera equipment. I ended up dropping close to a grand based off his recommendations. Without a doubt one of the most knowledgeable guys I ever met which shows me Best Buy hires good help. They know what theyre talking about and even though I live in Huntington with a store nearby, we commute to bay Shore cause hes so helpful.
Had a radio installed on my car at the Bay Shore location. Never got the mechanics name sadly, but he was great!!! Very attentive to detail and explaining the process to me and I am very happy so far with the radio installation. Only complaint would be scheduling it through corporate was a miserable experience. Not sure why it isnt possible to schedule it directly with the individual location. Regardless, I would recommend vehicle installations here and was quite satisfied.
This Best Buy off of Sunrise Highway in Sayville I think it was, they greet you at the door, we were given room to peruse. We were taken care of. Even when we were sent to another Best Buy, they took care of everything. We just had to walk in and give our name. The 2nd one we went to was on point as well