Kerbside pickup
Yes
Best Buy in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Electronics
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 718-402-2932
Site: https://stores.bestbuy.com/ny/br...
Site: https://stores.bestbuy.com/ny/br...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–7PM
Best Buy in other cities:
Comments (199)
It was ok. Not too many products on gpus mostly online and not in store. But other than that good place. And excellent customer service.
I got the last AC a bit pricey but it work like a dream and the staff was very helpful.
Store was empty of products. I hope that they had a great season and not that they are closing down. Everyone was polite but busy with the few customers in the store. Its hard to find workers to talk to in stores. I gave it three stars because of low inventory but had other great option like gift cards that were great.
Best buy is the absolute worst in MY opinion. I bought a tv which came a week late once I got it it was broken cracked screen now Im fraustrated I call customer service all they can do is offer a boat load of excuses and apologies for not being able to come back and unload this hunk of junk ugh long story short I bought the TV at the end of August its now the 21st of September and IM STILL WAITING FOR MY REPLACEMENT TV TO COME
Young man helped me get a better TV for 50$ more. I think I made a killing of a purchase. 65 sony TV. I love best buy
A very serene place with nice costumer service
Absolutely hate best buy. Had ordered an ipad for Xmas, was supposed to pick it up on Xmas Eve in store. But then got my order cancelled randomly days after purchase and 2 days before Xmas. When I contacted customer support they informed me that they didnt have stock to fulfill before Xmas. Scumbag move by bestbuy. I went to B&H photo and got it faster without any hassle.
This is the worsts experience I ever had in my life I been waiting for my delivery scents Monday Best Buy keep rescheduling on me and I have to call them to find out my appointment haves to be rescheduled I took off of work 3days for this I am completely unhappy and this all started from the sales guy didn’t put in my Monday schedule day smh today is Thursday and I still don’t have my order I been on hold waiting for some answers for 46min now smh
Had a great experience.... The girl came right up to me n asked if I needed help... and we were laughing till I left.
Very good service, they offered me the financing to do my credit, I did it and received my delivery the same day. I definitely recommend this store.
They were very helpful they gave me all the information I needed to buy a TV, wt a smile on their face, I left the store happy 😊
The assistants are lazy. I actually had some one from GeekSquad assist me. While we were trying to conclude a transaction music was playing loudly
The costumer service here isn’t the best, they’re not very open to any conversation with the costumer, regardless of my bad experience with the associates the store have a great selections of products and variety of brands.
Got a great deal on an air fryer oven . Sales person was awesome. I want desperately to give her name. Can’t remember. She even followed up on my order and delivery. Thank you
Its ok... Well some time has passed since my last review. November 2021 I had to order a new TV. So i placed my order online. And for 4 days. I received emails and text messages. That stated my TV was loaded onto a delivery van and was being shipped. Granted i understand delivery takes time. But its truly unprofessional for Best buy to state 2 day shipping. And the package just sits for days. Finally i had to visit the actual store. To see if i could pick up my TV. During my visit i discovered that the online store and physical store are 2 different stores. Total waste of time places this order online.
Low prices here,.depending on what youre. Buying. The place isnt very crowded and its a big store so youre bound to find what your looking for.
Customer service staff was super friendly, but my item for pick up was in a beat up box. The cashier stated it was the last one in stock. Searched the store, there were at least 20 more in better boxes.
When is the store told them what I was looking for and within 15 minutes I put in my order for washing machine and I was done
It was great early birthday 🎉 gift from my husband 11/05 living in New York City got to be careful wearing these cuz people are crazy but Im definitely going to enjoy these.. 💯💯💯💯
Easy returns with customer service, clean store however its 6 escalators up and 1 usually doesnt work. Other than that no problems.
I love going to Best Buy any day! I am guessing because of the pandemic and less traffic from customers that product production is low. Everything I wanted to purchase that day had to be ordered. The Ipad and the Samsung phone all have to be ordered. But I was able to get some wireless head phones to try out.
Love,love,love Best buy. The service was excellent as usual.
Had all I needed in one stop.....beautiful. The staff was cool and helpful.
Ran in to get gift card. In & out within 10 minutes. Plenty of parking.
My issues with best buy this year have to do with the lack of knowledge that some of the associates have but not all of them bacause the ones that dont know something at least ding a way to help but others simply dont. On black Friday I purchased online a tablet, an external hard drive and a laptop (hp envy 360 i7 Intel processor with 12 gigs of ram 512 gigs hard drive) they had half of my order ready in the Bronx terminal store but the laptop was not available and the website says that there are some available in the fordham RD location. I go to the fordham RD store to get my laptop and they tell me that the order is being verified but I already have half of my order and my card was already charged, once in the store they tell that I need to call the best buy customer service number from the back of my card (I have a best buy card) and they placed me on hold for 45 minutes to speak with a supervisor because the person on the line was not understanding what was happening after speaking to the supervisor and not going anywhere I canceled my order. Once on the store I was convinced the another laptop did exactly the same that I needed compared to the one from the canceled order. Once I got the laptop I tested it and it did no do any of the things I told the associate I needed for the laptop to do so I returned the laptop (one canceled order and now a laptop return) I go back to the store that is closer to me to return the laptop and there another associate was trying to help on getting another laptop but she was to able to answer any of the questions I had about the laptop and the things that I needed. Then another associate that had help me in the past came through and was able to help as best as he could but was not very knowledgeable on what I needed and called someone that supposedly knew what I wanted and sold and extra hard because the laptop they were trying to sell did not have the amount of storage that I needed and was told that it was user friendly upgradable I took the new hard drive and the new laptop home and when trying the upgrade it was literally imposible to do. I could take it anymore and went to a 3rd best buy store to get one they had in stock that could finally do what I needed. One I got the new laptop and returned the other one this new had a damaged screen and I did mentioned to the associate at the third store that the box was dented and the sticker looked like it was removed and put back again. Now I have to go back to that particular store where they have more available and see if it works. Is a long review but I needed to get this out of my chest.
Personable Floor Black African Manager, Safe Distancing & Observed Organized & Spacious.
Now that it is all said and done. Best buy customer service here is unprofessional, and lacks empathy in helping their customers. Mainly the appliance manager at this particular store(He needs to be retrained..You can show him this too). Please understand that if you are in a manager position then act like you have a sense of how to assistant someone properly. There should be NO reason why I had to stand in the store on the phone with corporate because you didnt want or do your job to assist us. Your team was on their phone and did everything but what they are paid to do. He didnt even know if i was a mystery shopper.You looked me in my face and told me Google corporate ,so I did and here we are. Thanks to your lack of professionalism, I got it done myself and now after 3 months of battling this place ...The appliance was finally delivered. To the Best buy corp...please send your contact info to this store so that they can practice how to contact you in their time of need or make sure the wifi is functional so when the customers have to report your staff,it is a little smoother. Luckily ,I gave the 1 star for the positve professional courtesy corporate gave. HAPPY Holidays!!
The prices were quite good and my rep was very pleasant
William at this Best Buy Geek Squad knows his stuff and help us quickly, efficiently and was a consummate professional. I was elated when he fixed my daughters computer so fast and in time for her to go back to school. Great Service!
Low inventory in store, lack of staff members, but clean facility and most items if not in store definitely online and rapid delivery.
Worst best buy Ive been too in the 5 boroughs. There was no body to help in 2 different sections. I ended up having to ask security to send some one to the section I needed. Then I went to buy a open box item and was charged for a item that was more expensive. I only noticed when I looked the item up online. They had to cancel it and go get the right label to charge me the right price. Worst. I was in the store for a extra 35 minutes. Worst worst worst, they need to hire more people and train them better.
This was my go to store when I used to live in NYC, but I am not a fan of the geek squad department. Came in recently to buy a surround system for my moms TV and the sales agents were very knowledgeable on what would go well with the TV and our needs. We ended up getting a system that was more expensive than what we initially wanted, but it was absolutely worth it!
Courtesy and promptness was very good on entering .safe distancing ,masking too
I know its important that everyone works right now(COVID-19), and I am no rocket surgeon but its my opinion that vampires should not be in charge of Curbside Pickup. I placed an order for Curbside Pickup, they labeled it as picked up without me ever having touch the store. In the future I am going to just leave, and perform a charge back.
Disappointed and disgusted with customer service, I paid for an extended warranty for a Nintendo switch and unfortunately could not get the help I needed in a replacement. I was just handed a paper and told to call this Number to get a replacement. Why pay for a service if you can’t even come into store for help. Manger Mario was rude and after asking to speak to his manager Archie which was no help at all. Bestbuy needs to train there employees to have just Common courtesy for their customers. Will not be coming back
They had what I needed so I’m happy I went there.
The best buy stores, just great prices and you save money in everything, okay my friends.
Customer service needs alot more improvement, staff hanging out and on their phones is unacceptable. I literally walk for about 10 minutes more or less before I found someone that would Help Me, I asked him to help me find an Modem/wireless router with certain specifications and according to him the item was not in stock. I asked him to help me find another brand with those specifications and he said that the store did not have any in stock, told me to order it online. I looked through the shelves and of course I found the modem I was looking for. Its a shame that most stores in the Bronx have suck terrible customer service.
I went to do something real quick and got answer this location on exterior is the best
Employees so rude when we ask for help they alway talking on the phone they get mad if you bother them like we asking for something for free they are very rude i went to buy something I had to wait like for an hour for help and when they finally come to help they have an attitude I was going to buy it so I had a few questions about the difference between two things her answer was you want it or not if you what go to the front and pay for it I asked for the manager they had me waiting for him for more than an hour never show up
Just came to the store to buy a phone, female rep told me I have to buy it with bestbuy Totaltech insurance package at $200 annually, wouldn’t let me buy without the service package, jaw dropping ridiculous level. Most crooked bestbuy ever seen, yet.
Came here to exchange a faulty keyboard. Customer service at the front was incredibly slow. To make matters worse, the woman who was helping me had some sort of attitude the entire time. Definitely will not be coming back here
The only thing I dont like is that you have too many kids working there they got that music blasting I had to yell at them to turn it down so you can hear what I was talking about
In-and-out visit of the store to pick up an item i had ordered online. Store clerk was helpful. But the neighborhood is rough. Other Best Buys offer a more civilized experience.
Amazing service. Got what I was looking for in minutes
Its good, but security will assume youre stealing if you stop to compare products.
It was clean and neat. Pretty big. The workers there are friendly and helpful. With I could find the prices though to everything.
I went to purchase an AC, I was professionally greeted at the door. I was helped right away, They brung the AC to the register & I was in and out. They even helped me with it downstairs to catch a cab. The AC works great! Thanks best buy...
Not the best store looks like its going thru remodel but it looks this way for the last three years so I dont understand whats going on
Employees are great and knowledgeable. The problem is that they rarely approach anyone to ask if they need help. Its never uncommon to see employees standing around talking to each other or at a post not engaging anyone.
Shopped on line and did pick up. Customer service was awesome. I was in and out
They had alot of nice sales for led TVs and sound bars and nice surroundings with breathing space but overall was great.
Customer service experiences here is bad. I went there to buy a AC & TV. the gentleman in the front going to ask me for my I.D to be able to used the go karts to take my items to my car.( My I.D. has my personal information)Bruh I just spent alot of money, no one asked me for help. They all standing around looking at me. While Im checking out taking these items to my car. Its a totally different places when you to a best buy in the City. Everyone is so friendly.
Bought a open box computer the guy said it comes with no keyboard but everything else is in there. I went home there was a keyboard but no wires how am I suppose to use it? He should of check before he gave it to me. So I took it returned it and got my $617.00 back. Warning to all! Don’t buy open box items if so check before you purchase it. Also the male cashier was not helpful he lack energy and did not want to be there. For me this was a waste of time.
Went to the Best Buy at the Bronx Terminal on Exterior Street looking to purchase a laptop. They had to order the one I checked out on their site. Antonio was very helpful, witty and professional. Ill be picking up my merchandise this friday. Thank you Antonio! 👍😃
Best buy is great . I didnt get to purchase anything but they have great stuff . Very helpful service, professional and friendly
The store itself is just fine. Theres a clear organization and display to everything to make sure what youre looking for is present and viewable. Its also a clean location that manages the flow of customers well. The staff is terrible. Theyre either never around, hiding away, talking among each other, or just out right ignoring customers. Even when you approach them with help youre met with an attitude and a sucking of the teeth; highly unprofessional.If it werent for the terrible staff then this would be a great location. As is, its only a great spot to pick up your online orders.
Was told a purchase that I like was life and longer lasting than the previous purchase I made 1yr ago but it wasnt too my satisfaction so I returned it. Salesperson lied.
I went yesterday to purchase a laptop . There werent enough staff available to assist. The employee that was available wasnt very helpful. He made me he feel he didnt want to be there. His energy didnt want me to buy anything. The laptop I was looking for wasnt in stock.
Could be cleaner and a bit more organized. I understand that theyre trying to make their lines a a lot more practical in such trying times, however, they are a mess at this location. Especially on weekends. Id definitely avoid weekend visits until thats rectified.Other than that, their floor reps dont assist you unless you track one down, which could take quite a while.Geek squad was great though.
Well its best buy, big room with neon bright lights, a lot of electronics, and a ton of staff for the holidays.
Dis organized and never fails a huge line at pick up or c service and one staff member doing the Best they can but but no help from management
I went to this location yesterday to look for a electric razor. Is this location is going out of business?? So many empty shelves and the store looked like it was closing for good.Couldn’t find anyone on the floor to ask a question or find out how much the item cost. I had to go to the cashier to get a price.
I always have a good experience. If I purchase an item and I come back to return it for an actual reason theyre always pleasant and courteous. No matter the color of your skin . Its a wonderful and pleasant environment and well stocked. Ive been going to this particular BB and their stuck with me , lol.... Thank you for all the years of great hospitality😁.
Where to start? Couldnt Find any associates to help at all. Best Buy is pretty Easy to navigate. However the Shelves had all the wrong Items in all the wrong places. The online store pick up lines ,and the Regular customer lines where crossed over.. I can literally keep going but,, im not.. this was the issue I had, and its a shame, because this Particular Best Buy a Year ago was on point.
Purchased 2 new 22” screens. And paid below $180 for both. Now if this is not an amazing deal I don’t know what is. If you are not in need for something like emergency, Best Buy have amazing deals. You just need to find them when coming to Best Buy.
Fully stocked with all your electronic goodies. Very freindly and attentive floor staff and at check out.
Very weak selection available, it was my favorite spot for a while but Im not sure whats going on with them
Great service and location some of the areas did get switched around post pandemic but its a lot easier to navigate
Quick and well attended by geek squad..Now waiting on the outcome .
Nice clean store. VERY SAD DVD and Blu Ray selection. Why entice me to buy a big screen TV and Blu Ray player if youre not going to have the supporting software. Not all of us stream you know. And too many straight to Video movies. Not many classics or recent flicks to suit my taste. I hate having to pre order movies to ensure I get to have them. And not selling CDs but selling vynil is just downright silly to me. At least Target carries a small selection of new stuff there. I prefer having a CD over a download any day.
Not sure if its the store or the warehouse weve ordered two bose speakers and the description it says it comes with a cover and it doesnt. When we called bose they say all speakers of that model are sent with the cover so who is doing the false advertising and whos just flat out taking them out the box for resale hmmm.
Went here today and went to pay at the customer service window since there were no cashiers in the checkout area. I asked customer service representative Alicia about the product since I was not familiar with it and couldn’t find a sales associate for assistance. She immediately called someone to help me. Kiki was so informative and actually directed me to another product that better suited my needs. I would definitely visit here again. With that said, be careful coming here to return your item. Alicia was the only person behind the counter and the line was incredibly long.
Dont get your Apple Products serviced here.I scheduled 2 weeks ahead of time from Apples website, took a $20 Uber, only for them to tell me on arrival they do not and wont ever have the service part in stock. They told me to go to the Apple store. What a joke and waste of time!
NICE. I BUY A DOOR BELL. THE GUY NAME ZAIL I CANT REMEMBER SO NICE. O LOVE IT
I purchased a 32 inch fire TV at a great price. The option of adding the warranty to the TV was affordable.
Had a pickup order through Best Buy for Business and was given a hard time for over 30 mins. After that they finally looked the order up by my name and viola, easy peasy. Just wish I didnt have to use up almost an hour just for a pickup order
Its a little okay here. No complaints as of yet. They usually help with your problems ,but if they cant? Theyll work it out with ya. Stock is so so. Be sure to check inventory before arriving on the app they have. Helped me a lot to see if the item I needed was in stock before heading over there. Lines are long sometimes ,but overall its a good place to shop when they have what you need.
Nikola is an amazing employee great customer service. I felt welcome and she was fast and informing. Hire more like her. Best buy thank you.
Place is like Zombieland in there. Workers are rinse and offer no assistance at all. I walked around for about 10 minutes without help until I walked up to the counter only to be told it’s not there area. Unbelievable. Worthless staff and store. I had to drive to Micro Center in Yonkers. Way much better service
Very nice, and fast the service I got from Tiana in the Bronx. She was friendly, she nicely told me what options I had and made me feel that she does care for giving some help to her customers. You need to have more agents like her!
Excellent customer service, they have come a long way since pre pandemic times, good sales
I ordered Resident Evil 8 Deluxe Edition packed with a free Steelbook Case for store pick-up. They said your order was ready for pick. I went all the way there by public transportation and when I picked it up, it was missing the free Steelbook case that was supposed to be placed together. No one knew what happened to it and they couldnt even replace it because they were all out of stock. After having problems before with Bestbuy and their store-pickup I think Ill choose to have it delivered from now on.
Guess Im entitled for not wanting to go home empty handed after paying $1,500 for a computer and being sent to this store for curbside pickup which they dont do. Long story short, the attitude of the staff at the register left a lot to be desired...
Normally you cant go wrong with Best Buy, the week before I picked up an Xbox Series X from the 86 & Lex location with no problem at all. However at the Exterior St location I cant say the same. I went to pick up a PS5, order pickup, and I guess the assumption is that everyone drives here, because I was just given the box with nothing to conceal it. I asked why dont they have large any bags, and I was told they havent had large bags since November! (My visit March 19th). A scarce system that is $500 retail and is being flipped for at least double the retail price, and you dont have large bags since November?!?. Walking out of there I felt like I was in a spy drama, Im looking around me and over my shoulder, to see if anyone suspects the obvious in my hands, smh. 👎🏽
Didnt have the item in stock. Had to order.
Easy to Find!! Great Help from More then 2 people on the Sales Floor. They actually took their time and told me the difference between the different Rokus etc which I appreciated cause I wasnt Informed fully. Was easy to purchase and leave. Keep up the Great Work!!!
Not too long a stay with our apartment with the Geek Squad Unfortunately they dont do repairs there we did pick up phone cords we need it for the house phone landline
Every visit I always left with what I intended to purchase. Staff seems knowledgable and the lines move pretty quick for a Fordham road location. Sometimes I can find my item cheaper in Micro Center but if I dont wanna drive to Yonkers this is my first choice.
This best buy, had very helpful employees. Props to the gentleman and lady that helped me out today.
I buy most of my electronics from Best Buy. I am an oldie once loving Radio Shack, and The Wiz. Best Buy has a lot to offer online but not so much in the stores, which unfortunately is what many consumers prefer. It is better so see an item and be able to touch it and talk with a salesperson before paying for it. But depending on what neighborhood youre in, good luck with finding a salesperson to help you. Theyre in the store, but like many stores, they are buzzing about not minding customers.There was a time years ago when you walked into a store you were bombarded by sales associates willing to assist you. I have left the store a few times because either the few associates were busy, or because there was a groupnof them chatting away with each other ignoring customers.If you have no customer you have no business. Let that be your motto.
Customer service has gone way down. I was a faithful Best buy member for almost 20 years. Now, I dont shop there anymore. I shop at *Micro_center*! Way better customer service and extended warranty options!
Its nice, could be cleaned a little more because COVID. This is also a PSA for customers. Stop trying to steal from this store. Why is it that every time I went, the alarm goes off and TSA is running rampant, through the store. Buy your stuff. your money is also going into property taxes for this store in our neighborhood. I enjoy shopping in my neighborhood where I live, because it helps stimulate us economically.
Weird how something is in stock but nobody is willing to get it for you.Headphones guy: yeah I dunno where it is, try customer service they probably have it locked up in the backCashier-youve gotta ask the people on the floor, they have keys[orders online for the same price]
There are four people in front of me right now in customers services. There are two representatives helping the same customers. I have been here for 40 minutes on the line. No one has come to help them. This not good customer services. There are seven customers behind me. It is closing time. There should be a better system.
I got my laptop and Bluetooth speaker in sale before Christmas last year. I ordered online and it was ready within 15 mins both times. I enjoyed my experience each time I came here. I hope it continues to get even better. And Im always greeted and told have a nice day in a friendly tone.
Honestly they have really good deals on the flatscreen TVs , but Jesus Christ, the customer service sucks. If Im an employee here & I see someone is not sure of what to get, my job is to walk up to them and ask them how I can be of any help. I will show that customer choices, walk them around so I make them confident. Helping them make the purchase. But no, they just pass by you like youre nobody.
Worst customer service ever! There are like 2 reps overworked and nowhere to be seen. Then, as I gave up trying to get some electronics unlocked, I decided to get them online instead. However, I still needed to get an item, and while I was looking for the check out cashier, I asked a rep and she was extremely rude. Honestly, I will not go to this store ever again, online or Manhattan stores are better options.
Love this store, greats deals, everything you need is in there. I told my friends about my shopping experience there. The Staff is awesome.
No customer service representative anyw is sight. After 30 minutes looking for 1 with no luck, I just walked out.
Was able to get in and out quickly and everyone there was pleasant to talk to.
This Best Buy location is great. They have all sorts of electronic devices such as the latest cellphones from Samsung, LG, Apple and Google. They have appliances, cookware, coffee machines, computers, laptops, tablets, smart watches and fitness devices. They have entertainment systems like receivers, sound bars, TVs, game consoles and much more for the same or better prices then the competition. The staff is friendly and plentiful.
I dont appreciate the men in black skateboard edition following me around the store and standing right next to me while I shop. Definitely wont be shopping at best buy again. Not online or in person. I dont want a fraudulent apology either.
I order IPAD, paid for it, 1 hour later the order was cancel...I will not spend a cent at Best Buy again
Worst experience ever that I had going to a Best Buy. I’ve literally went inside a war zone when I got there workers were arguing with clients left and right one of the manager there is very rude and unprofessional. Best Buy ya gotta do better and this is someone who used to work in retail and customer service knowing how difficult people can be, but this store was really one of the worst experience, oh and if you are trying to return something don’t even think about coming here.
Went in to get two phones, but they didnt have phone cases for them anywhere, so I had to return them, they didnt give me any issues, always clean, but empty, well the games are always empty, but people are great.6/28/2021. Come in for order pick up, text said ready for pick up now, at 10am, I Come in at 1220pm. Being wait for 20mins. And the cashiers on her phone maken a personal appointment. She call downstairs to find my package. They found it. Great.
They do not answer their phones! This is frustrating considering the circumstances we are in right now. It says your call will be answered in the next 3 mins yet here I am on hold for over 20 mins! The generic Best Buy number is useless also as they just direct your query to the store of purchase. Never again will I purchase from Best Buy.
We went to Best Buy on December 20th it was a Spanish lady deal who was kind of rude anyway she see we was waiting on the young lady to help us so the young lady was supposed to help us first but instead of helping us first she went and helped the Spanish lady first the young lady ring up the lady stuff first she ring up my daughter iPhone second we stood there patiently could have made a big deal about it because that was racist you supposed to be helping us first because the Spanish lady came in and she Spanish like you you figure out I got to help her first because she Spanish go big corporations need to do something going to your store and see whats going on go undercover I would like to see people picket at other stores like Best Buy Target a lot of places not just Starbucks I think a lot of stores need to be closed I know its not the owners of the stores or the corporation but I blame them to when you hire people racist people oh you let other people hire racist people and you dont check on your store Im seeing how the customers are being treated or reading the comments if you hire different diversity maybe a lot of this wouldnt be going on because they will be ashamed to do it in front of other people and they will know a little better some wood sometime I wonder the people who own these corporations or another Donald Trump and they are very slow in the store they dont get the order right and you cant find somebody they talked about white people are racist Spanish people are just as racist I know black people racist an Asian most of your work is a Spanish where are the other people dont say it because its the Bronx because Harlem a lot of diversity
Customer service excellent. Offered you home delivery if they didnt have the product in the store write to your doorstep
I think this gotta be the worst bestbuy in NYC! Very disorganized and frustrating! Theres no where to park. You park inside you gotta pay $4 dollars even for just 5 minutes. You buy something online or on the bestbuy app, they send you an email saying your order is ready for pickup and when you go to pick it up they cant find it and its nobodys fault. Then you would have to come back another day and pay for parking again. I will just never buy from bestbuy again. Ill just buy from Amazon or eBay. Same price or even cheaper and free delivery to my home. Thanks bestbuy for your business but you will never see me again!
Best Buy in Ithaca New York a pretty decent day TV is extremely pricey but they will work with you when I dont like if you come there and have a sale you have 3 days to get the money up that dont make sense they should let the still come like 3 weeks before in give people time to get the money up and buy the product fasteners like they dont want you to believe by a 70 inch TV unless you walking around with three four thousand dollars in your pocket and you dont even get to surround sound system free but the employees is pretty decent you can pretty much find a lot of movies that you like old movies they still have them crabby price and they need to put them on sale like Lord of the Ring come on you still charging 2024 99 Ford get a break put that in the 599 been that people by there and get that out the way
Joe from geek squad was great!
Very helpful people 👏
Walked in at 1140AM and wanted to purchase $200.00 headphones. No one would help me. I was redirected to three different people, none of which had keys to open the headphone case. After walking around the store and looking for someone with the keys for over 15 minutes, I walked out of the store. Ill either take my business to a different company or order them online, thus perpetuating store closures and loss of jobs. Shouldnt have to deal with so much trouble to spend $200.00.
My experience here at Best Buy was terrible. I ended up stuck with a messed up Product because of 15 day return policy. I purchased a console and within a month the console wasn’t acting properly. As a customer I’m not impressed with their service as I was only offered to repair my system and I paid warranty. As a customer I’d prefer my shopping experience with other competitors for better service.
Staff is usually short in this store but they try to make the best out of the situation by helping each other in each department. Certain employees also set proper expectations of the allotted time it would take to speak to someone which is great doesnt mean were left just in space waiting for a representative. Certain employees walk up to you and ask if their is anything they can help you with.
I purchased online, to pick up at the Exterior St. Bronx location. I reviewed store hours which indicates store closes at 8pm. Got into a Uber and got there at 7:19p in which was the exactly the same time I received the email that stated to come pick up. I’m coming up to the door and security is saying that they close at 7pm. Website and email states 8pm. I plead that I’m there to pick up it’s been paid for, come back tomorrow at 10am security says. What a bunch of Bull. I will not shop at this location!
I love Best Buy stores. This location is my favorite. Had in mind to purchase a few items, and ended buying more than expected. The staff is professional, well trained and helpful. I was fascinated by their customer service skills. Perfectly located inside a mall. Excellent shopping environment. Overall clean and well lit. Quality merchandise, great prices, amazing service. Love their interior design and floor layout. Would highly recommend.
So, I went to buy extensions for security cameras. I did have the pictures of what wire I’m gonna get, but I asked that lady who works on that section to confirm it. She replied this thing Best Buy don’t sell you need to order online. I wonder why do they have someone in a section who has no interest of helping customers. However, I did see that wire in the rack but they didn’t have enough as I needed. So I had to get it from another Best Buy.
Good sell but no deep freezer in store at all.
There works the rudest employees and managers. No respect and bad customer service experience when you try to return an item. And they intentionally mess with your receipts.
Was upset hours for store on line incorrect had to wait almost an hour for stire to open
Great employees. They help me with everything i need.
Worst customer service ever trying to get a phone they told me the price was for 1300 which I saw it on theyre advertising section for 699 need to step their game up cashier had attitude
I purchased a Samsung-50-class-nu6900-series 6 -led-4k-uhd-smart-tizen TV and it had some issues once I started to use the tv. I tried to return it after I explained the issues the Tv was having. I was told by a manager and a worker that my tv had water damage and that they would not exchange the the tv for another one. The same way I received the tv was the way I returned it. They made me take my tv home. The customer experience at this store was so poor that I’ll never come back to this store. Best Buy needs to do better and treat there customers with respect and courtesy. Don’t waste your time or money by shopping here. Walmart and other companies have way better customer service and prices.
I brought my old hp laptop into the Geek Squad I paid for zip drive and they removed all the memory and recycled the laptop free of charge.
The staff is always helpful and pleasant
20 minutes waiting for someone to come and helps us in the apple department. 👎🏼👎🏼👎🏼👎🏼👎🏼
Theres always an extensive variety of products for everyone. A wide assortment of electronic items to satisfy your needs and your entertainment pleasures. And, as always, a host of best buy representatives to serve and answer all your questions. My only complaint is that theres no best buy outlet near my immediate residence.
Love this place. I always find what I need here
Surprisingly empty for a Friday afternoon yet no matter what day I come I dont think I have ever been able to obtain help from an employee in a section quickly.Other than that, the associate who did assist me in finding wireless headphones was very helpful.
Always Good In Best Buy prices are reasonable! They have a great return policy also Great appliances
I stumbled across this product and Now its easier to defrost vegetables, make popcorn, cook potatoes, and reheat rice. Quick-cook voice presets and a simplified keypad let you just ask alexa to start microwaving. Automatically reorder popcorn when you run low and save 10% on popcorn orders-enable by amazon dash replenishment technology. Compact size saves counter space, plus 10 power levels, a kitchen timer, a child lock, and a turntable. Alexa is always getting smarter and adding new presets. This is the microwave echo dot (3rd gen).My experience with the microwave echo dot (3rd gen) was when My mom was traveling she left to sudi arabia and our microwave broke dad went to buy a new one. It was really small. We dont know how to cook only my big sister at the time so mom left some food we can microwave. My big sister had to go to work and it was also her last year of college so when we went to school my dad went to buy the microwave. :( its an affordable microwave and a good size microwave external dimension (width x Height x Depth): 17.3 in x 10.1 in x 14.1 in ; internal dimensions (10 ⅞ in x 6 ⅞ in x 10 in); Turntable (Diameter): 10 in its easy to use alexa commands. One reason is its easy to use. It was very easy to assemble and to connect to alexa and it only has a few buttons but if youre confused you can use alexa instead and just say what you need to do and its not complex at all. Another reason is voice record Voice control voice control is basically alexa if the buttons are too complex for you which i highly doubt you can connect to alexa alexa can be put in and taken out its your choice. An additional reason is its Size its a great size for apartments, it saves lots of counter space and is big enough for a regular size dinner plate. I highly recommend a consumer with kids, a consumer who doesnt know how to cook, a consumer who doesnt want something that takes up mad space, and a consumer whos kind of lazy and doesnt wanna press buttons on their microwave. Its easy to use, Its a small size, Good for people with apartments, and assemble. Things users should know before getting the microwave is Alexa can be removed from the microwave. Its your choice If left plug all day and night can cause heat problems and also be specific when using Alexa and Child lock for safety purposes. You wont know unless you try so give it a go.
I have a conversation with one of the technician named Tianna and when we finish talking I was knowledgeable about the merchandise that I was planning to buy. She was very informative and she extended herself to me for future inquiries. It was one of the most enjoyable experience Ive had in a long time.
All I can tell you is, if youre patient and like sales sign up with best buy apply for their visa and collect all their discounts. Do your research compare prices. Best buy has better prices. Free delivery within 5 days. Im happy and satisfied
When is busy, its busy. This store always has great service, but lacks inventory. This store always runs low. Hopefully in the future theyll have a better supply.
Great place to shop
This place is the worst. Customer service is non existent here. Went in to repair my Sony sound bar that I have four years of warranty on. Had an appointment at 5. Arrived at 4:50 and check in. Stood till about 5:30 and noticed people with appointments at 5:20 we’re being helped. Complained about it and said my appointment was at 5 to which the reply was “you weren’t here”. He never called by appointment nor by any order just I wasn’t there. He gets someone else to help cause at this point he feels like I’m bothering him. The new agent starts looking for replacement of my speakers to which another agent whispers something to. Then I was told they couldn’t do anything because my speakers sounded good. He played a song for about 10 seconds because he can’t bother the people around but my speakers were good for the 10 seconds.i kept telling him they go bad after a while but no. Nothing can be done about my faulty speakers which I have warranty for. Never going back again.
This best buy seems dead, good and bad. Empty store means quick exit and service. Some areas seem like they dont get stocked.
Best Buy at the Bronx Terminal is on the Upper level. This particular location at the time of writing my review looks very dismal, inventory on the shelves looks ok.Staff or sales associates help was none existing, so pretty much I had to pull out my phone and answer my own question.Will I shop there, only if I had to or in a pinch and I didnt feel like going back into the city...Will I recommend someone to that location.. I will tell them the same thing I have written in this post. Only if you had or your in pinch.Wish I can say more.. but being honest!!!Happy shopping guys.!!!!!
While it is one of the biggest ones I have been too. But as big as it was it was also poorly stocked asked one of the employees about something I was looking for and specifically asked by name and stock number and he keep trying to sell me something that had noting to do with what I was looking for . Please note I went on there website to find this and was told the had a box full on there site reason going there I did not get because he could not check his stock and funny thing I requested it for pickup I just wanted an extra one
Good place to looking for tv and others
Customer service not bad but not that great either. I dont go too often, maybe 3xs a year. But when I go I often have to hunt and track down customer services crew if I have questions. But after I get their attention theyre helpful and polite.
The sales reps are more interested in their personal agenda than the customers. Some a great but most are not. It feels sometimes like the item you get will come out of their check.
It started out bad, couldnt find help. Then found d a young lady that went beyond the call of duty, for her I am very grateful. They were all friendly at audio/video section. Also very helpful. You go gang!!!!!
Good but some trouble on my return. The advice was good by store manager.
Please ask some of the staff members to be professional and respectful. I bought a laptop on 11-18-20 around 5pm , the guy was so rude and no respect to customers. Very bad experience
Very friendly and polite employees
The sales people know their stuff.
Courteous,knowledgeable and friendly staff. Unfortunately due to the pandemic inventory is low. Did end up making a purchase of a new tv tho.
Usually its fine in best buy. Was looking for a receiver. Its in display but didnt the box. I asked if they had some in stock in the back. Sales rep said it wasnt in stock. Then why have the item in display if you cant buy it? Thats irritating. B
This location is horrible. Barely any staff. And the actual few that are there are rude for the most part. BE PREPARED TO GET IGNORED AND SPENDING AN HOUR THE LEAST AT THE STORE! Hate going to this location. Wish I could travel further when in need of shopping.
Went to the geek squad section and they were very nice. My phone was broken and they gave me a loaners phone until my phone was shipped to the store. I spoke to Amber. She was very nice and had her information down packed. I would visit this store again
Went in there to get an exchange for my tcl roku tv that went black after only 18 months of purchasing it.had geek squad come to repair it and unfortunately they couldnt repair it as the light in the tv was damage and couldnt be fixed so I was offered an even exchange to pickup a new tv of the same brand or something else with equal value or if more pay the difference plus pay for new protection plan.it went smoothly,stayed in line for maybe 15 minutes but the sales guy from geek squad was very helpful,got a new better tv with only a $50 difference and paid for 3 year protection on the new tv which was recommended by the team members.that took only 10 minutes and I was out of there.overall experience with best buy in person and via costumer service has been excellent.if you are on a budget and want a smart tv I wouldnt recommend the tcl roku as it will black out on you before or after two years,the screen is very delicate too and cracks easily so if you plan on hanging it be extra careful.its a very nice tv when it comes to picture quality but if you dont buy the coverage for it you will be spending another $400+ soon .its not worth it.this has been my second tcl that didnt last so research accordingly.
Great....fast and easy purchase
I purchased a TV online for in store pickup and was went in about two hours later, I was told my item was not ready yet and id have to wait for them to find my item in the back which was totally okay, i sat around for about an hour and a half waiting for them to Find my item. I ended up having to cancel my order because i was out of time to wait. I understand that i didnt receive confirmation that my item was ready for pick up, but the employee that was sent to find my item was not even in the back looking. I just think they could have done a much better job with the situation. Shouldnt the inventory system tell them exactly where my item is located in the back?? Kinda shitty service if you ask me.
Bought a portable charger and micro SD card...cheaper than Amazon and great customer service
Good selections on TVs and sales are always to be found. The saleperson who helped me was friendly and very helpful. I was pleased to see that the store allowed her to keep her young child in the stroller at work with her. Im sure that allows a parent/employee to relax about their childs well being, thus allowing them to be more productive at work. I would support any business that allows mothers to be near their children. Kudos to Best Buy!!
Went to Best Buy tonight and Alex was so helpful. He explained to me everything concerning the repair of my device that turned into a replacement. Even gave me some advice on tvs that I could choose from.
This is the best and biggest store in the area.... but 1 little thing... they dont have shopping carts to take the merchandise out... and the only hand truck they have you need to leave your ID... claiming that people rob them... thats a mall.. and is unacceptable
I had the worst experience in best buy on Saturday i ordered a refrigerator and the delivery guy had an attitude,didnt want to take my old refrigerator out and left the new one in the hallway. I highly recommend all shoppers if you order a TV or any appliances you should shop at PC Richards they have better delivery service and they take your old refrigerator out.
The staff was a great help. My only complaint is the need to offer more options for people who dont own iPhones. The phone accessory section is like 90% apple compatible and 10% Android.
Bought online for pickup ,fast transaction
Assistance is slow to nonexistent. Reps have little to no knowledge. Goodluck finding anyone to help you in departments. Lack of courtesy and professionalism. Once in a while you will find someone who not only cares about the service they provide but make sure you are picking up what you came for. If you find someone like that make sure you thank them. The store is clean and when there isnt Dominican music being played it is a decent experience. Finally do not trust their online availability. Once in store push them to double check stock because they are lazy.
Went there for an online pick up order after Thanksgiving day and it was a mad house. Endless lines and not so much organized until this girl came up and asked if there was anybody picking up online orders so I went there it was fast. Other than that I am glad I bought online cause people looked exhausted and I dont blame them.
Long lines and no associates around to help with questions.
Went to buy an electric shaver and i encounter that they dont keep up on price tagging their products!! What is this? A way to make you buy a more expensive but price tagged product??!! Expensive shavers ALL have tag prices!! Anyway i found what i was looking for.lucky for me.nice store may i add?
The Guys who work at the Entrance Door you need to work around the back you cant be afraid to put someone the store especially wen they or rude to the workers . Apart from that the girls who work in the phone Department Good Customer service .
This place is never packed , there is never a line and the employees are helpful. I actually came here to purchase Lol Surprise Dolls for my kiddo. Target never hasnt had them in stock since Christmas. Somehow Best Buy has them. Whatever works right?
Management is poor. One of the worst best buy experiences I have had. Staff does notunderstand the product line and I had to return an item minutes after purchase due to it. You will have better luck going to a downtown Bestbuy atleast the details will be correct. Also this best buy is located on a plaza not a mall and the 2 things are completely different (made apparent by my visit here) Very Very unprofessional
Went Greek squad service was fast
Buyer be aware! Not even Best Buy can dispute thisThe truth about Best Buy is that they have 15 day policy on returns, exchanges and price protection. These policies is what ultimately is going to cause them to go bankrupt. This is a place where youll pay more and after 15 days you will be stuck with the product- even if the item is still sealed and unopened ...Most competitors have better price protection, exchange and return policies. Its time to take your money to those places
THIS STORE IS TRASH. THIS STORE IS GARBAGE. I rather drive 1 hour to another Best Buy than go to this one. I bought a product a while ago I returned it once I noticed it was damaged. THEY HAVE NO GOOD CUSTOMER SERVICE. BARELY ANY PEOPLE THERE TO HELP. It’s like they are short staff. I bought a 55” TV a while ago I get home and the TV IS CRACKED. IM NEVER GOING TO THIS BEST BUY AGAIN. It’s ridiculous, this Best Buy is a whole joke. Even the supervisors are a joke. THEY DONT EVEN DESERVE ONE STAR.
Spent over a thousand dollars on a new laptop. Went to pick it up and the employee threw the box onto the counter and refused to give me a bag. So, in the middle of the Bronx, I was forced to walk out with a box that clearly displayed the contents of the package.
Just a lot of people standing around ignoring people that really want to buy things after a while I had to go find a manager to open a case for me because everybody was too busy talking to the co-workers
If I could give this Best Buy a Zero star , I absolutely would! The products at Best Buy stores are all the same, so what differs your shopping experience from one store to another would be the Customer Service/ Staff and this location, is the absolute WORST!! Beginning with the Manager at the “Online Pick Up” counter. So apparently, if they mess up your order, and you cannot access your merchandise, it’s your fault, and they do nothing to assist you! Obviously if you have made the trip You go there because that’s the store where you can get your item on the same day. With that being said, I had to re order my item at the store because “They” messed it up and to top it off the manager says I had to wait 45 minutes for it to go through the system. ARE YOU KIDDING ME ??? Never Again!!
UPDATED: This Best Buy is a hit or miss thanks to some of the staff. Not many of them are actively seeking to assist potential customers, in fact, some will try to avoid eye contact for the purpose of evading you. The selection here is great, but not everything here can just be grabbed and taken to a cash register. (computers and tablets for example require the assistance of an employee)
Customer Service & the Sales Associate team are always attentive and knowledgeable to their customers. Ive visited this location, Bronx Terminal Market, quite a few times this year and their hospitality never failed. Teamwork is definitely present.
I went on black Friday, not only were they incredibly well stocked, I had a sales representative personally help me obtain my items for purchase and cashed me out without waiting in line. Very pleasant staff, very good experience.
Bestbuy always offer great products
I had a horrible experience at best buy with management Jessica and Randy . once I requested corporates number she refused to give me there full names for my call and dismissed my concerns as she walked away from me in mid conversation she was very rude. I had to give one star but I wish I can give 10 negative stars as I am an avid shopper to many stores and wouldve never expected to be treated in such a way by a big brand store like best buy. I wont discredit best buy totaly because the cashier Tried her best to address my concern with professionalism but was unable to due to lack of care from her supervisor Randy and then jessica. I shop frequently in the other manhatan and jersey locations and have always had amazing service. In conclusion if u do shop best buy dont come to this one find another location u will be happier.
Didnt like the sales man pushing expensive products on me from the time I said what I needed when he found out I came basic and ready to pay basic he gave me the wrong item and I brand it home confident it was what I needed because thats how he sold it to me I told him the times I have a curved TV he sold me a rack for a straight TV.
Pretty large location. Their camera selections and accessories suck, but they definitely have everything else. Employees are kind & prompt.
A bit too loud in the store with the sound bars (even in the other side of the store it was hard to hear employees) but I was given prompt help when looking for an item and comparing brands. They really push the insurance at the sales counter though, youd think they get a bonus for everyone who purchases it.
Had the worst experience ever in this best buy today. I just bought a macbook and the disrespect and attitude by the lady that was standing by the entrance and then ran to the pick up section when i waited on line. If i could give this lady zero stars i would. Awful experience. I will probably never shop at this best buy ever again.
I love Best Buys.....I get most of my big items from there!!!! The staff is very friendly and funny. They make you feel good while taking you money...lol
You can find all new old electronic s and if u need help they got you I should get a sponsor with but I like best buy why not you guys too.
Great customer service. Typically no issues. Always find what Im looking for and a great spot for amazing deals
Jobs were done accurately
Total reviews rating 4.2
199 Reviews for Best Buy 2023:
Review №1
2022-03-09Going to Best Buy this afternoon was a great experience I was directed at the front door as to where the laptops were located. I was helped by sales associate Kimberly and Bonnie. I was showed wonderful laptops for my price range as well as for the purpose I was using it for! They were able to find me a great one and had no problems explaining and answering any questions I had! Thanks you guys!
Review №2
2022-04-06If you want experts in Electronics, Best Buy is the place for you. You can shop for electronics, computers, appliances, cell phones, video games and more! Also offering in-store pickup on thousands of products. They also have Geek Squad that takes care of most of your technical issues. Total Tech Support (Their Yearly Membership) was revamped in October 2021. Best Buy TotalTech is $199.99 and is everything you want from a place like this. Unlimited 2 Year Geek Squad Protection (Warranty) on all products you purchase and free standard installation. The more you shop at Best Buy, The better the value youll get from your Best Buy TotalTech membership.
Review №3
2022-06-02I bought a new TV but when I got it home, the screen was cracked and it didnt have the legs. Called best buy customer service and a replacement is scheduled to be delivered in rwo days. A little disappointing.
Review №4
2022-04-27Love this place, staff was super friendly. Asked me if I needed help. I like to take my time to see my best options and the manager was so patient with me and my 4 kids. He definitely knew his stuff and what he didnt know he went out of his way to look for the details or prices for the items. Prices for the electronics were actually very affordable. They also had alot of open box clearances super affordable prices. And if their store doesnt carry it they have no problem looking for you in another Best buy store just ask. Didnt catch the managers name but he has dark curly hair with blond tips. Very cool guy.
Review №5
2022-04-16Whenever I come here is always an unpleasant experience. Never anything in stock, unorganized, staff have very little or no knowledge of products. The company should do better, just because it’s located in the Bronx doesn’t mean it deserves this disservice to the community.
Review №6
2022-07-04Thanks to good customer service, I got exactly what I needed! I walked out happy. I wish I could remember the girls name that helped me! She went the extra step to help me instead of just saying, What you see on the shelf is all we have smh. I hate that. Kudos to her.
Review №7
2022-06-05Have always purchased appliances & home needed items at Best Buy at great prices. Great quality of products. Geek Squad is always reliable.
Review №8
2022-04-21Ive always had excellent encounters in BestBuy. The trick is to be sure toy disk with someone knowledgeable. This encounter was no different. The gentleman didnt try to upsell me, was informative. It helps to know at least know a little about what your looking for.
Review №9
2022-07-07This Best buy is not packed with inventory. Neither with employees. The workers are friendly and helpful. But need more employees to make my visit quicker.
Review №10
2022-06-01Went with a friend to buy something. I ended up getting an antenna and applied for their credit card. The employee was very helpful and polite.