Identifies as women-owned
Yes
Best Friends Lifesaving Center in New York
Categories
Location on the map
New York, New York County, New York, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 929-292-8300
Site: http://www.bestfriendsny.org/
Site: http://www.bestfriendsny.org/
Opening hours
- Monday:12–6PM
- Tuesday:12–6PM
- Wednesday:12–6PM
- Thursday:Closed
- Friday:12–6PM
- Saturday:12–6PM
- Sunday:12–6PM
Comments (154)
I took my young autistic boy here from Massachusetts to adopt and they made my baby cry. Before we came, we called especially to ask if it was a problem to bring the cat home to out of state bc I live in Massachusetts. They said it was fine so we made the trip to get one. Took us 3 hours. Waited in the cold. Went all the way through to almost finish the contract and then they refuse.The interview process with the young attendant was most shady bc they make you have to say what they want to hear instead of who you really are in order for you to get a cat. I didnt give any vibes of irresponsibility and I was ready to take any measures to care for them. The young attendant was a natural nervous individual who didnt give much confidence to own the cat. Then she went to the manager to convince her not to give us the cat simply bc I said we might take the cat around prior to heading back to our hotel. I said I ll take her home right away if it was an issue but she decided to make us look like I try to lie about it. And that was the last straw added that made the manager change her mind. I have very little respect for someone like that. In summary, this place greatly disappointed us. It ruined the rest of our trip in NYC. You should be able to be confident to be yourself to own a cat. Not having to lie about who you are in order to fit the expectation of the who they want to hear you are. Why would they rather someone whose good at lying about themself to take their cats? The dysfunction that society makes.. . Then they want you to abide by it.. Ha Ha
First time fostering puppies and I loved the experience. Great followups reminders and overall service from the team. Loved my puppies and happy they got adopted to good homes in three weeks. Thank you to Emily, Lauren, Matt and Timothy!!
Highly recommend. Due to Covid, there was a long waitlist and we were unable to meet our cat in person once we got an appointment. Thankfully, the team was extremely thorough and I must say the process to find the right fit for us was effortless! We love our little guy.
Best Friends is a fantastic organization with a great mission, and the NYC lifesaving center is a truly special place. One of my kitties was adopted from the lifesaving center, and the other also through best friends, albeit through foster winning. :)The staff here truly loves and cares for all the animals and if you choose to foster, the staff will offer plenty of support to help your animal get off to a great new start. I absolutely recommend best friends whether you are looking to adopt, foster, or even volunteer (once it’s safe again, of course).
Updated: still so happy to have him in my life, having a cat is awesome ❤️Just adopted a cat today. This animal shelter is by far is most clean shelter in NYC. The staff knows their cats and dogs very well and they feed the cat nice brand(nature valley’s instant) and mostly wet food which is surprising. I am very happy with the cat I adopted today!
Best Animal shelter in NYC,I found the cutest sister kittens and they are well behave,snuggle and sweet,they have been bringing happinss everyday,very greatful.
Amazing facility, very modern, well maintained and clean. Nice employees and volunteers that greet you immediately and answer any questions you may have. Plenty of cats, kittens and a handful of dogs. Sign up to volunteer or buy some swag to support an awesome cause!Extras:-Theres a photo booth towards the back right.- There are two iPad by the entrance where you can view other adoptable pets in their network.
I came here twice in the past few days in hopes of possibly adopting or fostering a cat. The interiors are bright, spacious, clean, and modern, and according to the staff, they were designed by an animal behavioral specialist. There are two rooms of cats, and typically they only let one party into each room at a time, so you might have to wait around. Theres a kitten nursery that you can peer into through the glass walls, but theyre not up for adoption and you cant go in. Volunteers Lisa and Kyoko are especially sweet and kind.
Imagine waiting outside in the cold for 5 hours so that you can adopt a cat for Christmas. Then, imagine being told that the specific cat you emailed about is not at that location. Then, imagine being told that they have no kittens at all and then leaving. Then, imagine receiving a phone call to come all the way back for a different kitten just to watch in horror as that same kitten is adopted right in front of your face!I am devastated, hurt, and completely turned off from adopting after this experience. What a disgusting situation to process the day before the holiday.No valid explanation, no apology, just excuses. The manager shrugged her shoulders with indifference and I left in tears. Literally, my exact experience. Wow.
I wanted to share my horrible foster experience with Best Friends, over which Im still grieving over, and I cant even imagine what the dog must be feeling.Sometime around December last year, as a test drive to see what life would be like with a dog, I signed up to be a foster for Best Friends. It was surprising how easy it was, just a video session, and youre good to go. First it took forever to get a response from them, then the scheduling was a nightmare. They sometimes would call or write back 3 times to change when I need to pick the pups up or drop them off, and always at times that I told them would be inconvenient for me. I went along with it, thinking maybe it was just disorganized because its run by overwhelmed volunteers.Then I picked up 2 puppies, Trevor and Tulip (brown and black dog, respectively). They said these two are siblings and Ill leave you to be the judge of that. It is also highly suspicious as there was another foster request for a basenji mix puppy that did not receive any takers, and I saw another puppy pair with again dissimilar looking siblings, where the black puppy is a splitting image of Tulip. I told them that these two puppies only fight with each other and it is a bad idea to keep them together. But they were very firm on always having foster parents keeps puppies in twos.Regardless, this is how I came to meet Tulip, the sweetest and cutest puppy Ive ever met. Everyone of my friends and coworkers that have met her told me theyve thought about her after shes gone. She is quiet, well-behaved, and mild-tempered (with everyone that plays with her and pats her). This is why despite the fact that shell grow to be a massive dog, I put in an adoption request for her.Then the foster org acted up again. I had to return the pups to fly home for Christmas break. They told me I couldnt foster the pups back after the girl that fostered here over Christmas returned her. And the latest foster parent gets first priority in the adoption request, so Id have to wait until she is up for adoption, which just needed the spay surgery. But then on the day of the spay surgery news broke out that both puppies have been tested positive for distemper and need to be re-quarantined. Which I found suspicious again, because the distemper tests came back clean under my foster so did they catch it while at the shelter?Regardless, by the time Tulip was ready for adoption it was already 2 months after I fostered her. The correspondent told me that shes sorry but the latest foster family has decided to take her (while going on vacation, like I did). I was relieved and was planning on getting a puppy elsewhere. Then she called me 2 days later to say that the other foster family changed their mind and that shes available the next day. Yes I understood by that point that this was a power play but a bunch of disgruntled and underpaid staff deciding to make themselves feel more important at the expense of the puppies, but who cares as long as Tulip is okay? Then came Tulip, two months later and twice as big, and no longer trusting of humans. She now has nightmares when she sleeps :`(, shaking and quickened breathing. And she growls at my friends that used to hold her. What kind of people abuse cute trusting puppies, and sign up to foster them :`(?Tulip now had separation anxiety (she howls whenever I leave the room) and several behavioral issues and also didnt listen to me anymore. Im sharing the before and after photo to distinguish the loss of hope and optimism in the dogs eyes that is heart breaking. I have my faults at dog rearing too, but a foster organization is supposed to save dogs from abusive situations and not sending them into traumatizing situations.I wanted to share my traumatizing experience with people who shame others for going to breeders and not adopting: perhaps do something to fix the shelter pipeline issue first, so they are not run like cheap options for folks who cant afford pure-breeds.
This adoption agency is amazing. Everyone who works there is so patient and wonderful. They answer all questions and always have a definite answer. It was a great experience and I was able to leave with my beautiful cat Missy same day. I did spend a bit of time there letting a cat choose me. But they are well maintained and very clean. If you have a chance and can foster or adopt, please choose this agency.
Everyone here was so helpful and sweet. I adopted my cat from here and it was the best decision. I recommend them for pet adoption but in my opinion they have more cats than dogs.
This seemed to me a well run place! Knowledgeable, helpful, and friendly. Clean, too!
The staffs are very friendly and response via email, phone or text very fast. Most importantly, they really really care about the animals. Highly recommend! And thank you for trusting us with Joumou!
I had visited Friday and I attended Small Dog Saturday at this shelter yesterday and enjoyed my experience so much I had to review here. Even though I didnt find the right pup for me yesterday they made the process/event seamless and welcoming. Their facility is very clean, staff is friendly and able to answer all of your questions if not by one volunteer, but as a whole team. I will definitely be back again! I hope all the small dogs that were there Saturday did find happy homes!
The facility was very clean and maintained. The animals are well taken care of. The staff were very friendly and helpful. We are starting the process of adopting a new cat. Were still in the early stages of our search but there were a few cats we liked but none we connected with. The staff suggested coming back when the weather is warmer as more cats come out from hiding and they have more cats on hand. All in all we were very impressed with the facility and will be coming back.
The women at entrance didnt let me see any animal to they only had one cat when I ask to see her to see if i adopt her she said no you cant . It seems that they jaill that one cat and not letting people adopt because they properly get donation $ from people at same time keeping that only one cat they have jailed to make money out of it . She was also rude
I came in yesterday after work in hopes of bringing home a furry friend. I did not, but I have hopes of stopping by again after my trip and see if i find anything to bond with. They had a lot of cats due to the hurricane. One thing I can say is this place is extremely clean and so welcoming. The cats are treated like royalty and the dogs are walked and kept clean. If you are looking to foster/adopt a cat/dog, this is the place.
These guys are so professional, and you can tell they care about the animals the moment you walk in the location. Also, the people who work there are nice, which is really great and its something that I appreciated when I visited. Sometimes, at these kind of places the staff are either super nice to the animals and not nice to people or the other way around. That wasnt the case here--I felt that the staff was just generally friendly. I cant wait to go back again sometime soon and adopt myself a little doggo!
I use to have respect for this place but things have gone downhill for quiet some time . They are more centered around getting animals placed into any home even if the place doesn’t seem fit and as a previous volunteer here the downstairs area is a fire hazard to all pets being on holding area. It’s like storage mixed with a petshop feel. Definitely not safe for all the animals with all vents being covered with boxes and laundry . As a side note driving away all of the good people who worked there as volunteer or workers . They had a vet tech there I can’t remember his name but very smart and passionate and just a couple months back Robin has left too. They were probably the best employees in the whole company and truly made a difference for the place .
I highly recommend Best Friends in New York to find your next forever friend. Staff is hard working and committed to helping you find and keep the dog or cat of your dreams.Keep in mind that the BEST adoption places will always have a few 1 and 2 star reviews because they dont adopt to just anyone. This is a place that has realistic expectations and will turn away someone if they dont feel it will be a good home.
This place has changed our lives! We adopted a new puppy this Sunday and I can’t express how happy we are. The entire process was quick and easy. The staff were super welcoming, patient and friendly. They love their animals and are happy to make sure they find a good home.A lot of people said adopting a dog is a stressful process that require hoops to jump through. This place was the complete opposite of that.If I could give 10 stars I would. From everything I’ve heard about the other places to get pets at, hands down this is the place to go!
I adopted my cat here. They are way too clean and upscale to even be called an animal shelter. But that’s what they essentially are. Adoption fee is the same as anywhere else. They really take care of their animals, shots and check ups are all up to date. I have recommended this place to everyone who wanted to adopt.
So I remember my first experience with this place was when I was a senior in highschool and I had made a 2 hour trip to view the selection. The second I stepped in I was promptly told to leave as I looked too young to be able to adopt. I assured them I was 18 and they told me they dont want their time wasted and I was free to come back with my parents some other day. I was so upset the whole way home, I never forgot the name of the place because from that day on I stopped my search for a cat, I was that discouraged. Years later, I decide to try again and I purposefully avoided this place up until I found a number of kittens I was really interested in. I applied, thinking perhaps the place had changed, I had been applying every now and then before and during quarantine but havent been getting any responses. I call one day wondering if they were open to the public to try and increase my chances of getting a cat but when the lady had picked up and was answering my questions she seemed so confused and unable to answer most of them. She had even let it slip that cats are placed on a first come first serve basis, so I would have to put in multiple applications to increase my chances since alot of applications are not even opened. This really made me question the way things are run at this place. Would not recommend.
The lady at the front was very unpleasant. Left right after our interaction.
They are really hardworking and really kind and respectful. I got my pet kitten from here and the volunteers told me what to do for him and how to properly take care of him. They spent 2 hours explaining everything to me but that shows me they care and want to do their job!!
This adoption center is very modern and they offer same day adoption. The space has several dogs and cats. When we went they had 9 dogs and a handful of cats and plenty of kittens. The facility is pretty much spotless and it appears that the animals are kept happy and healthy. We will be adopting through either them or one of their partners.
Very clean and a beautiful place and the staff seems great as well. What got me was the $2 adoption and there were only 4 dogs to adopt I mean it’s great and all but c’mon 4 dogs 3 were pit bulls and 1 puppy lab. I went in really hoping this would be the day but there were extremely limited options. I would happily donate more to the cause but I felt that it was almost they didn’t want that to happen.
This shelter is great! I volunteer here and it is very clean, the animals are amazing and most of the staff are really friendly. If you’re thinking of volunteering here, just a warning that a couple of the staff members can be quite bossy and condescending towards volunteers. Most are nice though, and as long as you don’t let the rude ones bother you, it’s totally worth it for the animals!
Each staff member at BEST FREINDS OF NEW YORK that I interacted with (Peter, Beth & Lori) was attentive, kind, and incredibly patient. They understand that choosing your best friend is an important decision - one not to be taken lightly. They helped me find my perfect kitten, Donuts. It is evident how much they care for the animals, making certain that each one is safe and happy. Many rescues that Ive worked with in the past are overwhelmed and disorganized. This is not the case with Best Friends. Donuts paperwork was detailed and up to date. Each pet is neutered/spayed and microchipped before adoption. The facility is clean, modern and monitored 24 hours (not open to the public 24 hours). Peter - Donuts thanks you for her stuffed animal tiger! It was such a great experience. I am so grateful to have found Donuts at Best Friends. If anyone is debating whether or not to adopt or foster - please consider Best Friends.
The best place I volunteered at hands down. I enjoyed every minute of it giving people tours and talking to them about the kittens, dogs and cats. The people were always friendly and you can touch the cats and play with them.
Fantastic place to adopt a pet, especially adult cats. You can hang out with multiple cats in an open space (they have two rooms that house the cats together plus some cat “condos” that open into the rooms for the cats that do better alone). This allows you to play, interact, and really get a sense for their personalities (within the limits of a non-home environment). This is in contrast to pet fairs or ACC. You also get to see multiple cats without asking to see each one or visiting multiple foster homes. The center also doesn’t place children/age restrictions on many cats, unlike the Manhattan ASPCA. Lastly, the process of adopting really seems geared to helping the pets find homes, as if they actually want people to adopt them rather than making it a challenging experience to get to know and adopt a pet that is a good fit.
Not friendly. The greeter had a condescending tone. Barely smiled, body language faced away from me. There was every sign that my presence wasn’t welcomed. Even gave descriptions of the dog in a rushed and flippant manner. Left and went to Animal Haven and the greeting and ambiance was so much better. I wouldn’t recommend this place.
First off the animals are well taken care of and the place and the animals are clean to the touch 👏, i highly recommend this place no fault here!On the other hand, the adoption supervisor puts you through an interrogation process which takes 45 min and grills you like your going to use the animal in some sort of ceremonial sacrifice👎. Trust me, theres plenty of animals out there for free if that were the case unfortunately👎.The volunteers or paid animal handlers become too attached which isnt very beneficial because you literally have to tear the animal from the clutches of their grasp and especially when the main objective is to find a home for these poor animals. .The head staff members need to develope better social skills with humans!! and stop ego tripping because its a total turn off. I opted to adopt a cat from a nearby shelter instead because the vibe here was such a turn off. I understand that the pets needs are paramount and to find a good home is essential and to lesson or eliminate the possibility of them being returned or even abused but if a person tells you that theyve had cats/pets for over 30 years you might want to consider that theyre more than qualified to care for them even if your capacity for understanding is limited to the psychology and well being of animals and not humans.
Such a beautiful welcoming space. Im delighted to have brought a few new family members home today.
Note: The following is a review on their volunteer program.Ive tried to volunteer with Best Friends for TWO YEARS but to no avail. Not only is their volunteer portal and calendar user-unfriendly and in need of major updating, but their orientation process was TERRIBLE. Registering was easy, and included watching an introductory web presentation. But in order to be authorized to volunteer, you had to complete another web orientation as well. Youd sign up and get zero reminders about which orientation youd signed up for, or youd be eternally on waitlists with other people going thru the same process as you every week with no sense of actual ranking, or youd show up for the scheduled orientation and nothing was happening. This went on for months, so I finally emailed them and said hey, this is ridiculous, can you just email me the presentation?? Which they did. Hallelujah! But then the next headache emerged: all volunteers had to take mandatory shadow training. New rule. I was eager to sign up and finally get this ball rolling. I even signed up for a date with a waitlist and a date with availability, just to increase my odds of getting in. I get a reminder email that Im confirmed for the upcoming training--great! Im excited this is finally going to happen. I clear my afternoon schedule at work, make sure Im wearing proper attire, etc. and I go in only to find out that theres no training, in fact, its been cancelled and nobody notified me! Not only that, when they went to check the book to see what happened, it showed that I was actually waitlisted for that days training. Wait--so you sent me a confirmation email telling me to show up on time, blah blah blah, for a session I wasnt even confirmed for, and then cancelled it but then also neglected to tell me? I sent a pretty frustrated email advising them of their scheduling issues and even recommended they develop some kind of backup process for last minute notifications--e.g. just send a text since youve got all our phone numbers, or advise volunteers to call prior to each shift to confirm...something. The response I got was basically so sorry this has never happened before, well try and do better, and would you like to sign up for our next availabile training? Grudgingly I said yes, and signed up for it right away. Minutes after signing up I got an email saying there was a mistake and that the session actually had to be moved to a different time slot, which I could not longer make. And that was the final straw for me.The sad part is that this was meant to be a healing experience for me, given that my beloved cat had passed away not too long before. I was so amazed by how unorganized they were that I even offered to help. My career has afforded me with strong project management, organization, and problem-solving skills and its literally my job to figure out ways to increase efficiency and improve processes and workflow, but that offer was ignored. Anyway, the stress and wasted energy of just trying to volunteer in the limited free time I did have has completely soured my experience with Best Friends. Their mission is amazing, but their volunteer program sucks.
I adopted the most perfect puppy from Best Friends. All staff are so kind and patient with the learning process of being a first time dog owner. Thank you so much for changing my life
The people here are really passionate and caring and take their job very seriously. They don’t let people just walk in and play with the animals. They make sure the animals are safe and not overwhelmed by visitors. The adoption process is a good experience and gives you all the information about the pet’s past, including where they came from, all of their medical records, etc. I highly recommend adopting from here!
What an amazing place! If youre looking to learn more about animal rescue/adopting/fostering please check it out. It is a great facility full of healthy, loving dogs and cats who are all looking for their furever homes.
My family and I are very happy with our new addition to the family. We adopted Chelsea and we love her very much. She was well taken care of and a happy healthy adult dog. The best place to adopt. 🐕
My girlfriend and I adopted a puppy. we loved the place and love him! he’s doing great and the staff at this location were great and helpful
We adopted a kitten who was a refugee from hurricane Dorian. It was a great experience with wonderful employees and volunteers who clearly really cared about their jobs and the animals.
Such a nice facility with lots of cute animals and friendly staff.
I love the way they treat their rescues with love and respect. Each cat and dog gets their own spacious room, bed and water. Not many adoption rescues have that
I adopted a cat and they told me his eye was swollen for a non medical reason and it would go away. A few days later, I have a $400 vet bill for infections in the eyes and lungs. I called the shelter BEFORE going to the vet to see if their vet could take and look and they said he was my responsibility and, despite the issue being documented prior to me adopting, they wouldnt help with a vet visit or any of the vet bill.
This organization Best Friends Animal Society (Please boycott by not spending with their corporate sponsor or donating to them) has given a grant to a TNR program here in Osceola County as well as other progtrams like this adoption center to the tune of $330,000 annually over 3 years. They are supposed to have 2 full time staffers (yet no one answers the phone just voicemail.) Have a vehicle to transport animals (and the VM asks how you the public intends to transport animals to vets for services) Sponser educational documents on the program (but with only a single flyer and a magnet not very educational since its on the Osceola County Animal Control website (a kill shelter BTW) and heres my big issue deterrents bought and distrubuted by (you guessed it Osceola Animal Control) who shows up drops em off and goes without ensuring there are set correctly avoiding neighbors who may have animals in the path of the deterrent. Such is the case here (see the photo) I have a disability and a service animal. The deterrent was place at an elevated height, rather than using the mounting spike by the next door neighbor who has issues with my feeding the poor dears and lets his son harrass the cats.Secondly it is in a direct path to my front door. Now thank God my service animal was trained to ignore such nuisances but he is nonetheless bothered by the ultrasonic sounds. His response was to hesitate and that is a huge problem. I rely on my service animal to act quickly when I cant and for this I say go elsewhere. And help my friend (photo) do his best to help me do my best.
I would give them a four if they spent less money on marketing and more money on animals. Id give them a four and a half if they didnt create the pit bull initiative.Because of them, we have a human fatality every ten days due to the misleading falsehoods spread which state pit bulls can be safe pets.I know no one who hasnt been negatively affected by a pit bull type terrier dog.A rose by any other name...
I adopted the most amazing kitten today. This facility is most professional. Clean!! Most of all, genuinely loving for the animals as well as the adoptors.
This place just amazing! One of my best experience with adopting a cat! People here are so friendly! Definitely a five-star recommendation!
Wonderful people. We adopted our kittens from them. They are awesome. Unique in their no Kill in New York as far as we know.We donate to them
Fantastic adoption experience! Staff is friendly, knowledgable, and professional. Lovely and clean facility. All around great organization.
Great animal shelter. The people who work there are incredibly nice and helpful. They really care about their animals and will make sure these guys can find the best home possible.
About a month ago I found a best friend, Pussum ( I call him Simba) this adoption center is the best, very clean and very professional staff and friendly, I will definitely recommend this center. I love my best friend he is smart, friendly and lovable 😍😍😍😍. I’m given a ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Was looking to adopt a dog. And was treated horribly by a male supervisor. Who told me that the price advertise was incorrect and that the price was $250. .. Never again will visit this adoption center.
Save them all is their motto. Super sweet and friendly, and the home of kitten yoga (follow them on Instagram for the announcements). Needless to say, my cat is awesome and I appreciate their part in the gotcha day.
Nice place and calm to see the animals.The staff are very helpful and very supportive. All questions were answered and the adoption was so smooth and easy.
I volunteer at this center on weekends. Staffs are very friendly and truly cares about the well-being of animals here. Only kittens, cats, and dogs are at this shelter.
Met some kind staff members that truly care about the animals at the center.
We very quickly fell in love with and adopted our new kitten. This place is very clean and all the animals seem super happy.
Stopped by because we saw a cute kitty in the window. The staff was extremely helpful, friendly, and knowledgeable. In the future we may look into getting a cat from here!
The most horrific experience of my life and I am sure that of the disabled cat I adopted. I give them no stars and feel very sorry for other disabled animals in their care
Love this place. The volunteers and the staff are awesome. My heart breaks everytime because I want to take all the animals home.
A little expensive for adoptions... but staff were all very friendly!!!!
Nice and clean place. People are nice and please please adopt those beautiful dogs and cats! They all deserve families...
I love this place . The people are very nice .the pets are clean .friendly. its the best place to get ur new addition to the family at
Nicest shelter I’ve been to in NY
Best Friends Animal Society now has an adoption Center in Soho! State of the art, beautiful place to find a furever friend!
This is the best place to adopt. both of our cats were adopted at best friends and they are the best place in Manhattan by far
This place is clean, the staff is nice and most importantly the animals are loved and cared for well. And theyre a non extermination center
This is the most cleaned and nice pet shelter. The place is well stocked and staff was good.
Amazing how much they care for their pets. Super great services and super clean place. Like a 5-stars dog shelter:)
Anyone helping or rescuing animals is excellent in my book!! Keep up the amazing work!!
Total reviews rating 4.5
154 Reviews for Best Friends Lifesaving Center 2023:
Review №1
2021-12-10Adopted our Lou from Best Friends back in march! Best decision we’ve ever made. Lou was a very traumatized and scared cat but they could tell that he was a sweetheart who just needed time, and they were completely right. During the adoption process, they were so on top of things despite operating during the pandemic, and the entire process was seamless and stress-free. They made sure we were well-informed and provided care guides, and they obviously care so much about animals and finding them caring, loving homes (shoutout to Kristen!!)
Review №2
2021-07-22I scheduled a viewing appointment online and it was quick and easy. When I got there I was the only visitor and the place was nice and clean and inviting and the staff were so friendly. After going through the two rooms I fell in love with a sweet orange boy who had just arrived there the night before and I got to take him home right away. Adoption was sweet and simple and straight forward and I couldnt be happier with my decision to adopt from them. Ive had this little guy for two months now and I absolutely adore him. I plan to return soon to get him a companion
Review №3
2022-03-20I adopted my kitten from best friends last week and it was an amazing process. Their center is clean and easy to see all the cats. The staff was so kind and helpful with finding the right animal for me. Once I decided on the kitten the process was completed in minutes and I got to take my new pal home. They’ve checked in and answered all my questions. I highly recommend going to best friends in person!
Review №4
2022-01-26On Dec 9th, my beloved Jigglypuff passed away after her battle with illness, she was only 8 years old. I was devastated and the grief was overwhelming. Everyday I wake up to an endless loop of nightmare and guilty, you always question what if when something like this happens. 6 weeks later, I decided to adopt another cat because grief is just love with nowhere to give.I have been looking at Petfinder and Bestfriend NYC for a good 3 weeks, originally I decided to adopt this cat named Link, but unfortunately he has some health issue and was not able to meet and greet human. This is when I laid my eyes on Ruby, a gorgeous 5 year old calico who looked so sad being in her cage, you can see in her eyes that all she needs is someone to give her love and a forever home. I picked her up the same day with no hassle at all from the shelter. I am so glad I did because she turns out to be so loving and affectionate, she always want to be petted and be around me. Even though I saved her from living in a shelter, she actually saved me from my further descend into sorrow and depression. It has been a week now and I am so happy that I adopted her, the amount of love Ive shown her, she returned 10 fold.Thank you BestFriends NYC for caring and giving these helpless animals another chance for a loving home. The staffs here are exceptionally knowledgeable about every single cats there and their needs, and theyre so kind and patient in answering all my questions. The place is extremely tidy and clean too, which is always a great first impression when you enter a new place.TLDR: Please adopt, do not buy from a breeder, you are saving an animals life by giving them a second chance, and they will forever be grateful to you.
Review №5
2022-05-07I can’t say enough how wonderful of an experience I had with Best Friends! They care deeply for the animals and do a thorough adoption process, which I think is so important. I rescued a wonderful cat who I couldn’t imagine my life without. I was really impressed with her former fosters, all of the medical history the agency was able to compile for me on her, and just how supportive and kind everyone was through this process. I urge everyone to please try to support No Kill agencies like this!
Review №6
2022-04-21Let me first off by saying, they are not a good adoption/donation business. The cat we got, he is so loving 24/7. They don’t know anything about the cats there at all. They literally interrogate you and talk down on you as if you’ve never owned/took care of a cat before.I, regrettably, remember both of their names who gave REALLY bad customer service. First one is Diane. She talked down on my significant other as if she was below her and didn’t know anything about cats. She has the most nastiest attitude you could ever hear/see. Maybe they need to do a better job at the hiring process/orientation. These cats deserve WAY better than what they have there.The only good thing that came out of giving them business is that we got the most loving cat. If we wouldn’t have took him, he wouldn’t have been saved at all. Poor thing 😢The last volunteer who was rude, her name is Kay. She talked like she didn’t know anything about cats, she talked down on me as if I’ve never had a cat before. I grew up with cats I know how they are & how to take care of them.Somebody needs to shut them down and have the cats go to a different animal shelter or get a better volunteer program.If you want to adopt an animal, make sure you don’t have interaction with Diane or Kay. The rest of the people are AMAZING!
Review №7
2021-12-18Proud new foster parent. My dog Jamal is the perfect companion and family pet. Its an honor to have this opportunity, to save lives and end no-kill. Ill continue my help in any way I can.
Review №8
2022-06-24Phenomenal establishment. They are all extremely friendly and truly care about the pets going to a spectacular home. Diane was AMAZING, for a first time having a cat she broke everything down perfectly. Everyone is amazing but Diane is the one you want to look for, hands down.
Review №9
2022-05-17I was considering adopting two cats this summer, and I began my in-person search here. The location is very easy to get to; just a short walk from the NQR line. I brought my children along, and the staff were warm, friendly, and welcoming. They were knowledgeable about all the cats up for adoption and were patient and generous with the play and petting time my kids could have with the cats. The facility itself is well lit, nicely decorated, and very clean. The cats appear to be reasonably happy (they would be much happier in forever homes, of course!), and well taken care of.The adoption process, as I understand it, is a little less invasive than some of the other rescue agencies Ive connected with, and the volunteers and coordinators are very upbeat and non-judgmental. I think this is a wonderful place to look if you are in search of a furry friend, as they offer a pleasant, low-stress way of connecting with your new BFF. If youre not looking for a pet right now, do consider donating supplies or money here; from what Ive seen, it will likely go to good use.
Review №10
2022-07-05We got an amazing boy from here. We were told he is a very shy cat and can take a while to come out but funny thing is he started coming out to explore our room on the 2nd night. Purring and affectionately asking for pets as well. He loves rubbing scratching everywhere anywhere. Only been two weeks he has sneaked around everywhere in the house. Hes very nosy for a shy cat 😆We think he is meant to be with us. He was the only one who showed interest in us when we visited. I think he picked us out too. Now we cannot stop spoiling him with toys.Thank you Randi (curly hair lady with bright shining eyes) for bringing him to our attention and letting us know he can be a sweet baby. She know and cares about the kitties they have.If you visit here, definitely give the shy ones a chance. They are full of surprises!