AC unit didnt work well. The sink in the bathroom didnt drain well. Water pressure was fare. Shower head needs to be changed. Does not work well. You pay a good price for a room so you expect everything to work well. Oh well. I will say to the room was clean and plenty enough towels. Who Evey check the mechanicals needs to do a better job.
Friendly staff, but NO hot water for two days, thus we couldnt shower! Staff said too many people were using the hot water. Really?! We tried at 11pm, 3am and 6am.
The location was perfect for us, the building was clean, specious. The staff were very friendly, the bed was super comfortable.
Staff was amazingly friendly and they upgraded my room for free even tho I booked a room not realizing there wasnt a pull out couch for my son
Hotel was noisy, thin walls. Advertised full breakfast BUT only a few bagels, cereal and coffee. At least it was clean. Not what I expected for the price.
Room was nice but not cleaned real well. Toilet was dirty and one pillow had hard stuff on it.
Shower doesnt adjust down from power jets, and the hair dryer was hidden behind the ironing board.
Very nice ,clean and comfortable. Thats the good. The flip side is upon check in the manager told us that he had a problem getting help and was personally working a lot of hours therefore despite the fact that we were staying 2 nights ( at a cost of almost $350 a night ) they would not be touching the room and if we needed anything we should not call but rather come down to the front desk and ask for what we need. The breakfast was mini muffins and pastry from ,I believe Walmart that they put individually into ziplock bags. A unique touch.
Please avoid this hotel. I booked a room through booking.com, but when I arrived I was told my reservation could not be found. Although it could be booking.com’s fault that there was a mistake, when trying to resolve this issue with management, the manager, Ravi, told me to “not bother them,” “don’t waste their time,” and overall very rudely dismissed me. He even told me that I never showed up even though I went to the hotel with that exact name (which is the only hotel with that name in that vicinity) and sat in the lobby for 1.5+ hours trying to resolve the issue by calling booking.com. Even if the hotel was in good condition, the attitude I was given when I respectfully tried to have a conversation was unacceptable. I would give zero stars if possible. Overall, I strongly suggest everyone to find a different hotel to save your time and money. It would also save you a lot of stress.
I stayed in a lot of hotels in the United States and in Europe but staying in Best Western plus Fingerlakes , NY was the worst experience ever.Where to start?1) I booked the room for 3 nights in advance and I was charged for the first night at the time of reservation with the promise to be charged for the additional two nights upon arrival. BUT on arrival I was charged again for 3 nights instead of 2 nights. I tried to explain to the owner that my credit card was already charged for the first night (not a pending transaction!!!) but the owner insisted that they did not charge my credit card for the first night. It was simply a hold on my credit card which was not true. After explaining repeatedly to the owner that I have been already charged for one night, he finally agreed and credited back my credit card for the first night charge and charged me for the 3 nights on arrival.2) My room was not cleaned next day with the explanation that the guests do not wish their rooms to be cleaned because of the Covid-19 infection risk. As a healthcare provider I tried to explain to the owners wife that changing bed sheets while the guest is not in the room, replacing empty shampoo bottles or replacing the used towels in the room does not transmit Covid-19 virus. With all the respect Covid has become an excuse for laziness and for saving money at the expense of the guests comfort and standard services.3) The entrance, the lobby, the hallways and the rooms were filthy, not vacuumed with food crumbs around the breakfast stand and in the lobby as well as old carpet stains everywhere. I was not informed upfront about those conditions but I was asked to pay the full price for half of the services that one should expect in any 1-2 star hotel.3) The TV remote control was not working properly.4) The room phone was not working.5) The thermostat was not working properly.5) Breakfast included a bagel and cheese in a plastic bag, bars and a few apples but no plates. When I ask for a PAPER plate, I was told that the hotel does not have staff to clean. There was no place to eat breakfast other than standing in the middle of the lobby and eating the bagel from a napkin.6) The water pressure was extremely low and it took forever to take a shower.7) The towels were old and falling apart.8) The building is supposedly 6 years old but nothing in that building looked 6 years old. From the entrance of the hotel to the lobby, hallway, rooms, walls and every other aspect of the building looked 30+ years old including unprofessionally caulking of the bath tub and unfinished wall repairs.9) Despite bringing the deficiencies to the attention of the owner, owners wife and one of their employees, the response was rude, defensive, accusative and deceitful. No acknowledgment of the deficiencies, no offer of price reduction, future stay credit or any sort of apologies. Instead using pandemic as an excuse for their shortcomings, deficiencies, cutting corners and saving money at the expense of cleanness, service and guest comfort.Conclusion: An overpriced hotel with rude owner and front desk employee, dirty, rundown and horrible service that I would not recommend anyone unless you are looking for a bed and a roof. AVOID THIS HOTEL!!!
Our credit card was compromised and this was the only place we used that specific card. It was used for Uber eats and they tried to use it almost a dozen times at Walgreens in California. The bed was comfortable. The shower was nice and the overall accommodations were as similar to other Best Westerns we’ve stayed at. However the room was not very clean and the food and pubic hairs are probably still there lol. No breakfast (even after the mandate was lifted )at all except for 3 tiny baskets of muffins, danish and something that sort of resembled a doughnut, a few yogurts. That’s it folks! Have a suspicion the girl at the front desk had something to do with our credit card info. being stolen due to her writing down the information claiming she couldn’t access the system for a 11pm candy purchase. Have no proof but I’m not stupid!
Comfortable and reasonably priced , The rooms were very clean and quiet. Breakfast was good and the pool was nice. After reading a few negative reviews i didnt encounter and of them. We stayed a Monday and Tuesday in the middle of August and we had a King room facing the back of hotel. Except for busload of campers there werent many people staying at the Hotel . Staff was friendly and helpful.
Been renovated. Bed was comfortable, A/C worked nicely, didnt use much else. There was no hair dryer in the room, which was weird. Water pressure was good but the water temperature kept shifting. Buffet breakfast was decent although not fancy.Hotel has obviously been renovated, but only on the surface. Floors still creak, base walls still wobbly.Its reasonable.
Great place to stay, highly recommend this place. Ive been to several Cortland hotels and this one was the CLEANEST and nicest of them all.. Everything seemed brand new...The staff there was beyond friendly. Specifically I met with Mr. Jim Luba on of their staff. Jim went above and beyond to make our stay a very pleasant one. I believe if every Bear Western had a Jim Luba working there and making their guests feel at home, I would never stay at another hotel chain.Thank you Jim Luba for making everything wonderful for us!!!!
I stayed the night of July 10th, and Im still upset about my experience. I stayed at this hotel, rather than at many other hotels in the area, due to the fact that the website I booked through (booking.com) specifically said spa tub as one of the amenities. When I arrived, I had a room with a shower and had to come back out to the desk only to find out that there were no spa tubs in any of the rooms. I was tired at that point and just found some food and went to bed since I had a very early morning and long day ahead of me. I would have definitely saved a lot of money and stayed somewhere else if the advertisement for the hotel was accurate!
Internet quality is very dependent on which room your in. Rooms are clean, king beds are more comfortable than queens, not sure why...but its a fact. Towels in the rooms are thick, which is great. Poolside are much much thinner, when they have the towel rack stocked, which isnt often. Breakfast choices are better than most hotels that Ive stayed at. On demand channels dont always work, which was disappointing. But overall, not a bad place to stay.
On my stay 8/9/2019 I found the room to be less than satisfactory. The bathroom sink ad left over toothpaste spit in it along with other various stains and hair. It was as if no one even looked at this. Im not sure if someone got sick in the sink but it was disgusting. Unacceptable to leave a room like this. Not a good experience and I would not recommend this hotel to anyone.
Avoid! Avoid!! AVOID!!! Avoid making reservations at this hotel. I made the unfortunate mistake of making a reservation at this hotel unknowingly during a No-cancellation weekend. Who wouldve know? Ive made reservations many times all over the country and never did I come across this kind of unreasonable cancellation policy. My daughter attends one of the local colleges and I was making arrangements to pick her up. She had then made different arrangements and it was no longer needed that I pick her up. I explained this to the manager at the hotel and he was completely unsympathetic and immovable with cancelling my reservation - even though it was days before the date I made! Also, he made a lot of threats to sue me if I gave this review. This is not the kind of business I would support and I cant in any sense of a good conscience recommend that anyone would use this hotel. They are completely CUSTOMER UNFRIENDLY!!! I will certainly be letting all of the alumni, and other families friendly with my daughter at college know about how this hotel treats their customers.
I mentioned many of these issues during my stay and was given responses that were uncaring of the issues and uninterested in solving.The issues themselves are maintenance related and I would not have expected them in a building so newly constructed. All the other motels and hotels in the area are in worse shape but they are not charging the high rates that this Best Western facility does.Also, someone reporting to be the owner has called me a liar in response to my review of this hotel instead of acknowledging these are issues currently being investigated and resolved.I doubt I would ever stay at this facility or any other Best Western in the future based on the responses I have received.Please understand that all staff was very pleasant but did not seem to know how to resolve the issues or offer any solutions. Thats just how it is, is not an acceptable response.
For only being 2 years old, the hotel looked much older considering the lack of up keep and cleanliness of the rooms. The carpet had tears and stains all over the place. The sheets were dirty and stained. There was hair everywhere. And it was greatly overpriced! We even had to change our own sheets the first night upon arrival. Very disappointing. And we were charged $50 more after being told we had a discounted price!
Very nicely decorated, but our room is a bit dusty. Disappointing if you have allergies. Also, I moved a seat cushion and found crumbs. That being said, its easy to find and out of town but close to Cortland and Greek Peak. The pool was very very cold but someone spoke to the manager about raising the temp. Maybe tomorrow it will be usable.
It was a very nice and clean hotel. The people who were working there during our stay there were friendly and respectful and helpful. The breakfast was good and had a good variety of choices. I will definitely stay here again.
I stayed in this hotel for 2 nights and strongly disagree with many of the postings. It was a clean room for sure but you should bring your own soap, shampoo, towel and a warm blanket and do not look for an extra one in the room. Called main desk and no answer multiple times.With some small attention to detail much could be improved.
Everything nice, clean, and new. The owner seems to really care about how your stay is going. He will ask you how everything is and if you need anything whenever he sees you. Beds are comfy and rooms are well kept. Fun looking minigolf next door. The only problem is lack of places to eat in the surrounding area.
No hot water to speak of, only 2 bath towels per king room, and lets not forget getting woke up at 2 a.m. with an argument happening next door. We were in the first room next to the front desk. Pillows were small and hard. Worst nights sleep ever!!
Very friendly atmosphere! The staff was very helpful and the hotel was clean. A great place to visit when visiting your child at cortland college. We sat and played games and watched movies in the lobby, afterwards we went swimming in the pool. The breakfast was plentiful and hot. the best part of our stay was the friendly staff that recommended restaurants and things to do.
I stopped in here just to look at the new hotel. I talked with the owner and found him to be very friendly and pleasant. The facility is awesome. Being brand new you know the accommodations will be outstanding so the only concern would be the staff. Well based on my experience talking with the owner I dont think that will be an issue.The hotel is located close within 2 miles of the SUNY Cortland campus. It also a close drive to the Finger Lakes wineries. Right next door is a nice outdoor and indoor mini-golf course that is really fun!Ive not stayed here, but I feel that if you do you will have a very good experience.
The couple who run this motel were very nice and went out of their way to help us in seeing the local sites. Great restaurants were recommended and they checked with us to see if we needed anything else, Very pleasant experience. Cant go wrong staying here.
Negative: Expensive for a 2.5 with no bagels in plastic bags and oatmeal packets for advertised free breakfast.
I was at this facility a year ago on business and when I went to get in to bed I found dried blood on the sheets. Not attempted washed out blood, dried blood. I had to call the front desk and have new sheets brought up. This time I was sent back up on business and the first thing I did was peel up the sheets and I found a bunch of human hair all over the sheets. This wasnt a few hairs that may have made it through the wash, they were sitting on top and could be brushed off. This place has a horrendous housekeeping issue. I dont care how nice the lobby is or the exterior of the building, I want a clean bed. They clearly do not change the sheets. They truly deserve 0 stars but that is not the option. BOOK ELSEWHERE!
Carpet stains. Smell in hotel, especially the room. Dirty stairwells with cobwebs. Mirror was never clean, greaselike streaks. No hot water for shower one morning. Extremely disappointing for $175 a night which I understand whats a discounted rate. Will definitely never stay in that hotel again
Beautiful hotel. Access to pool and exercise room. Breakfast in the morning 7am to 10am and not bad food either. Eggs sausage potatoes waffles yogurt and much more. Comfortable beds, very nice showers and free WiFi.
Very clean, modern. Beds are comfortable. Friendly and knowledgeable staff. Free breakfast with eggs, etc. Best place to stay in Finger lake area. Nice Thai restaurant nearby. Tamrind Restaurant. Cozy place with great food. Close to all the falls.
Nice rooms. A little on the pricy side. But the only reason it didnt get 5 stars was that there were people in a room across from mine who were smoking marijuana and smelling up the whole hallway. I went to the desk and they laughed and said they have one hell of a fee instead of apologizing and offering to move our room like I had expected a hotel manager to do. But besides that, the experience was pretty good.
Front desk personnel were rude. Had a problem with my reservation and they would not help me. Actually walked away from me while I was speaking to one of them. I wish I knew their names. Otherwise hotel is average and rates are high for what the hotel offered.
Like the 1st review I also spoke with the owner and he was really pleasant. The hotel its brand new and very pretty. Beds were really comfortable and rooms are very espacious. Ill come back here any given time!!! Love this place!!!
Did not enjoy our experience. We found a fairly large amount of fecal material in the toilet bowl in our room upon arrival. Either housekeeping did not clean the toilet OR someone from housekeeping relieved themselves for our surprise and disgusting displeasure
Good hotel, excellent service, rooms are spacious and everything looks clean. Breakfast is reasonable and internet connection was stable. The downside are only the fact that theres no bar at the hotel (not sure if its no allowed in NY) and there are no walking distance restaurants or diners.
Nothing fancy, just good old fashioned cleanliness and courteous service. Clean and open lobby. Simple rooms with good wifi and selection of tv stations. Comfortable bed. Near enough to Cortland without being on top of the campus. Only gripe was the powdered eggs and very cold sausage and breakfast potatoes. Hot coffee was a plus. Free though so cant expect the world. Nice pool that we didnt use. Very limited gym.Nice hotel for the price. Just what we needed as a stopover.
Clean. Easy to get to. Quiet. Excellent place to stay. Mostly out of town workers so during the day its very quiet. Nice rooms
My son goes to Cornell and during times of the year when a lot of parents visit, most hotels closer to Cornell book up completely. This hotel is about 30 minutes away but I always stay here because the rooms are comfortable and clean and its reasonably priced. Check in process also very fast.
The owners are extremely rude and argumentative. The woman was extremely horrible to my husband and the man was sexist and ridiculous with me. Will never give our money to this establishment again. Horrible customer service. The 2nd lady I was dealing with was brand new and had no clue how to help. She is the reason everything was screwed up but I ultimately blame the owners for not training her correctly.
I decor is very nice. The rooms are modern and the lobby is nice. The staff was extremely friendly and talkative. There was plenty of parking but the entrance to the main road only allows you to turn right and is inconvenient. Breakfast was good but not great
3 stars because it’s nearly 5 stars, but it’s missing some key ingredients. When I checked in, it took over 10 minutes. The TV and WiFi are in-and-out. I couldn’t FaceTime my wife because the WiFi connection was too poor on my end. The local stations were cutting out on the TV as well. The bathroom faucet had a very low pressure, so filling up my bottle was quite annoying. The all the towels were...starchy, not fluffy, tough not soft. The breakfast orange juice tasted off..like it may have been expired. And the most important Con: they don’t have Shipwreck putt putt on their restaurant/food list. I agree, it’s not sit-down style, but they do sell concession style food and ice cream. Not to mention, it’s one of the best putt putt and paintball target courses for many miles around. They should endorse their neighbor!!!The pros:The shower head was set on coarse, and it was very soothing (in my opinion), although you can change it. The room and bathroom was clean when I entered. The toilet made by the worlds best toilet, Toto flushed my excretes excellently-I’m always worried I’ll need to ask for a plunger or just deal with the embarrassment until I leave haha. The furniture was comfortable, and the Air conditioner works well.I slept very well and the room is quiet.So, there isn’t much to fix to make this 5 stars, starting with the WiFi. Don’t be cheap.
Staff was great. New hotel. Clean. Breakfast was typical but had a variety of choices. More fresh fruit would be good.Kids enjoyed the pool.
The problem was with management (not the regular clerks) and the cleaning crew. My room was not cleaned properly on any of the 3 days I stayed. One day not at all and the next the bed was made and towels left. No vacuum and not even all trash was emptied. When I checked in my toilet seat was broken (you have to wonder how well it was cleaned if staff had not noted that) and the remote did not work. Both were fixed by the lone clerk working the front desk.When I finally talked with mgmt. upon checkout, the male and female were very rude accusing me of looking for a free ride and told me when I tried to explain that they would call the police. Trust me I am not an unreasonable guest and I certainly was not treated as a guest.In addition, the ice machine was broke and leaking water all over the floor by the elevator on my floor. No sign or attempt was made to fix until after I pointed it out in my discussion with mgmt. and they put up a wet floor sign.The facility could be a decent place with different mgmt.
Clean comfortable hotel conveniently located near SUNY Cortland. A little more pricier than the other hotels in the area, but worth it. Very clean and well maintained. Very friendly and helpful staff. Price includes breakfast.
Nice hotel, nice pool, great staff! Our only problems were with a room clock that had the wrong time (we didnt have a cell phone and overslept our intended wake-up time significantly - Wont make that mistake again), and a lack of knowledge by the staff of area attractions.
Dont book a room here unless you get all the details of your booking. AAA rate wasnt honored after reservation was booked. You wont get any support if a rate adjustment is needed based on incorrect information. I was promised a $20 rate reduction based on a promotion, but when I arrived was told something else. I do not recommend based on impression that hotel is money hungry. Sorry!
I am usually a horrible sleeper, but I slept like a baby here because the bed was so comfortable. Love that you still have a real bathtub thats clean. Staff had a positive attitude
The manager Jim was so sweet. Wonderful hospitality. Hotel is beautiful, well maintained. Even the housekeeper was sweet. I’ve stayed in several hotels as I travel a lot and this hotel was great. Highly recommend.
The Best Western Plus Finger Lakes Inn & Suites was a very nice place to stay for us visiting Cornell University and exploring the surrounding area. The room was nice and quite big. The furnishings in the hotel were very updated so Im guessing that its a newer building.
Friendly people, very comfortable bed and pillow. Bathroom could have been a little cleaner. Free breakfast was fine. Pool was clean, but a little cold: )
Service and bed were awesome! The room facing 13 you could hear all the cars...but otherwise it was great! Would stay again for sure
This hotel is great. Very, very clean. The breakfast in the morning is really great if you are staying to eat or grab and going. staff is super nice and helpful
While checking in after a verbal confirmation of the receptionist and a confirmation of the $159.99 (wow) nightly rate, he came back and said that the said room is no longer available! Returned my credit card and sent me away to the wilderness at 10pm. 😭
There are some pluses and minuses .minus: lengthy time for water to get warm in bathroom sink, shower water temperature fluctuated from hot to cold, .restroom door wouldnt stay open, no hot tub, not enough towels in pool area , difficulty using rewards.Pluses: comfortable beds, fridge and microwave, pool, . breakfast, location,
The Best Western Finger Lakes is our go-to when visiting family in Cortland. The location is close to shopping and restaurants and the hotel is always impeccably clean. It is also only a short drive to Ithaca. Beds are very comfortable and our grandkids enjoy the indoor pool.
Clean but disappointed in what they call a Take Away Breakfast. It is a cupl of coffee, tea, juice and a dry packet of oatmeal, thats it. If I had known this we could have set some time aside to go out for our breakfast.
This may be a very nice hotel. I dont know. I thought I made a reservation, but I never received a confirmation. Then, after staying somewhere else, I received a confirmation -- the next day! -- and my bank account was charged. I am still trying to resolve this with Best Western. Not very happy with them right now.
This Best Western is probably the best hotel in Cortland, NY. Friendly and accommodating staff, clean rooms, clean and inviting pool, impressive lobby, breakfast, solid internet, and easy access to rooms. I highly recommend this hotel.
Very last minute a crowd of us stayed for one night. A big thank you to William Leuty at the front desk who was so helpful. He was very patience and went above and beyond to get us booked in. Very nice hotel!
A great place to stay! The staff was friendly and welcoming. The room was clean and the beds were comfortable.
Best Western Plus Finger LakesCortland, NYWow! What a nice Hotel New and clean! Really nice rooms, wonderful staff. Good Breakfast!Tell Mr. Jim Hello!!!! Nice guy! Dan
Last minute reservation for 2 nights and staff very helpful as hotel was very full.Hotel quite new, clean and attractive.Breakfast adequate. On the edge of town ~ a country feel!
Best hotel to stay in when visiting your Cortland Student. It is a quiet, out of the way hotel with great service. The hotel is the best property we have stayed at in our visits. We will be staying again!
Beautiful new hotel! Clean and has a great breakfast. The staff are friendly and have personality!
Beautiful hotel. Its newly built and very well maintained. Price is good for the quality and location it offers. I usually stay in either Binghamton or Syracuse when in the area. However, this might be the new spot!
We walk in to the lobby and its clean. The person at check in is very friendly. Wi-fi is great. Breakfast is pretty good - definitely gets you to lunch!
This hotel is GREAT!! Very caring attentive staff; you will be very pleased! Stayed here two different times, and they bend over backwards to make one happy!
New hotel (less than 2 years old) with spacious rooms. The staff was accommodating and theres a good pizza delivery place nearby. I would stay there again.
Care was not taken in making sure that the room was tidy. The sheets were pilling which made them uncomfortable. There were a number of little things that added up to make it more obvious. Had it been one issue, it would have been easily overlooked.
The staff is amazing, friendly, courteous and helpful with suggestions about the area. Hotel itself was extremely clean inside and out.
BW Plus Finger Lakes is definetly the place to stay. It is very clean, the staff is helpful and friendly and the breakfast is good. Jim who works at the desk and the breakfast area is very helpful and knows the area!
We stayed for one night, room was clean and spacious, the bed was very comfortable and the bathroom was well stocked with towels. WiFi access information was provided at check-in.
Good breakfast friendly people who go out their way to help you beds very comfortable only place we will stay
We were more than happy with our rooms and the breakfast.Staff is very friendly and professional.Would highly recommend this place.
Great interior design, excellent service and quality of food and rooms were clean and will definitely stay here! Love Best Western.
Excellent stay. Staff was very professional and room was excellent. Price was also good. Would recommend this hotel to friends.
The staff is very helpful, the hotel is clean and updated, the rooms are well appointed and beds are very comfortable!
Very lovely motel in a convenient location to SUNY Cortland. Everything is new, clean, and comfortable. This will be my go-to hotel when Im in the area.
The guy working the front desk in the afternoon was very respectful and was very accommodating. Thanks for making our stay wonderful William😁😁😁 It was a shame the pool was closed but hopefully next time.
A clean, well appointed Inn with friendly staff. Supplied us with a bike washing station which was very needed after riding in foul weather the previous day. A1 to the staff.
Very rude staff!! They need to be trained in customer service. Worst Best Western I have ever stayed at!!
Keep away from this place!If you want to be yelled by the owner, please stay here. The policy is Ambiguous, manager said one way, and the owner said the opposite way. The owner YELLed at his customers because the customers did as the manager said.
Worth the money that I paid. Breakfast was okay-hot food. Bed was comfortable, room was clean.
Very nice hotel very clean very friendly staff at check in. Nice big clean room. This is a very nice Best Western plus.
Shower head didnt provide good cleansing and Nescafe instant coffee was terrible,room was nice and clean with a friendly staff.
Pretty nice place, other than the problem at checkout it was a good place to lay my head. Would definitely stay again if im6in the area
Our stay was wonderful. The rooms are modern and spacious and I would highly recommend this hotel.
Its a very nice hotel in a good location. Ill definitely stay here again when I return to the area.
We forgot to cancel our reservation with all the craziness going on in the world and he gave us a larger refund then we asked for. Thank you!
The bedding had bed bug spots all over and the breakfast was below par. Will be staying at country inn and suites from now on.
Super clean and the building is brand new. Its everything you want from a regular hotel room.
Clean, comfortable hotel. Moderately priced. Good breakfast. Nice experience.
Comfy beds... last guest hair was still in bathroom and in tub... yuck
I loved it here the room are very comfortable and the staff is so wonderful
Very clean, friendly staff in a new, updated hotel, with a great morning breakfast.
The hotel provides the basics but nothing extra, from the fitness room to the breakfast, to the room itself. No frills and no customer service.
Really great customer service. Very clean room. Super yummy breakfast
Hotel is very clean and well kept. Staff is always very friendly and courteous.
Hotel staff was attentive, professional, caring and helpful. Solid stay at a good price
Great place! Love staying there!! Staff is friendly, great location, amenities all around!!
The rooms were nice, service was good, I definitely would stay again.
Clean, spacious rooms. Excellent front desk service.
This is a lovely hotel!
Excellent hotel. Good breakfast, comfortable beds and friendly staff.
Great property at reasonable price. 25-30 minute easy drive to Cornell University.
Good accommodations, decent breakfast, fitness room. I would recommend this Best Western to pass-through travellers.
The room was nice and service was also really kind. Beds were just kind of uncomfortable
Good location, nice sized rooms and free breakfast.
Very clean and new hotel with good sized rooms and amenities.
Great hotel, large rooms, great breakfast and lots of room and parking.
Great rate. Excellent customer service. Front desk staff from Pasadena was very polite.
No complaints. A nice room and nice service for a decent price. :)
Bed was a little stiff. But very nice room
Spacious, clean, modern hotel with courteous staff. Short drive to Cornell.
Excellant hotel at a great price..stayed there while at greek peek ski resort with the family
So far so good ....pool is darn cold.
Clean, nice staff. Great place to stay.
I was there with my wife who had to work down the road the next day. Wasnt very busy and was a decent nights stay.
This is as good as it gets, by far one of the best BW we have stayed at over the years.
New hotel. very clean and super staff. good location.
Clean, nice staff, comfortable bed. Location slightly or if the way.
Very nice hotel. Modern interior. Nice bathrooms
Friendly staff, nice rooms COLD pool
Decent hotel room. Surprisingly good breakfast.
Clean hotel, working internet, reasonable price. Im good.
Great stay! Clean, quiet, accommodating! Would stay again. Thanks!
Enjoyed our stay there. Very convenient for our purpose.
Nice and clean Hotel, very nice and helpful staff, Thanks
Everything is perfectly new and clean and attractive. You won’t be disappointed. Really
The evening person at the desk was very impolite and un accomadating
Stay was short and sweet, nice view from my window.
Nice and clean. Ravi is an excellent hotelier.
Room is clean and staff are super helpful
Pricey, very pricey - but clean and breakfast was actually good.
Quiet, Clean and ComfortableThis is one of the best BW Plus around
Dirty rooms! Rude Management.
Horrible General manager already posted a compliant with Best Western Corporate about the so called General Manager Ravi.
It was great. Rooms were wonderful.
Clean and quiet, at least quiet when we were there
Very clean room, leaky shower, niceroom overall
Nice hotel. Reasonable price.
Great room - great sleep - great breakfast
Daughter graduation
Outside looks great ... Poor breakfast ... Erattic and misleading prices ...
Nice room, quiet area, cant complain
Very nice
Ok hotel. Clean enough.
Very nice room and people!
Clean, new, very helpful and friendly staff.
Nice staff. room was nothing social.
Nice hotel, clean comfortable.
Completely happy with my stay!
It is a good place to stay to rest
A typical best Western plus hotel.
Clean hotel with good service
Pretty good for a Best Western hotel.
Great place to stay while in Cortland!
Clean. Poor wifi
Very new and very clean. Owner is very friendly.
Very nice, clean, and relaxing
Very welcoming and accommodating !!!
Nice place. No complaints.
Very Nice
Rooms were nice
Good service, nice staff.
Excellent stay
Quick, helpful, quiet.
Excellent staff and hotel
Friendly staff and helpful management
Top notch service and management.
Nice room.
Great place to stay
Best staff ever.
Nice and clean
Kinda pricey.
Beautiful hotel
Friendly staff
Excellent!
Nice hotel
It was good
Beautiful property
Great experience
Was very nice
Place is wonderful
Hard to say
I quickly booked this hotel because I had to attend a sommelier training session a few days later. My room is on the top floor and I can see the lipstick building and the Citicorp Center. The room is very large, very clean and has a small fridge that needs to be reset every two hours. The staff is friendly and attentive. The biggest highlight of the trip was that the room was very quiet at night and there was no need to listen to the footsteps of others.
Total reviews rating 4.1
199 Reviews for Best Western Plus Finger Lakes Inn & Suites 2023:
Review №1
2022-06-19The rooms overall looked decent. They were clean and pretty well kept. Nothing was too outdated, but that doesnt mean they were beautiful. Views were lacking and I could have definitely used a Mongolian monk. The included breakfast was probably the most disappointing part of this experience. The options included bagels, yogurt, a few apples, and packaged muffins. WHERE WERE THE EGGS MAN??? I have ate eggs everyday for the past 13 years and this streak was completely ended from this breakfast. Toilets flushed well.
Review №2
2022-06-17Positive: The staff was very friendly and helpful. The room was clean and well appointed. I only complaint was the pillows. Some fog smell like them I like it much firmer pillow. Don¿t let that keep you from staying here really nice place with very friendly folk
Review №3
2022-04-17The room was clean. The beds are crippling. Both my wife and I both have extremely sore backs after sleeping in the bed. The shower water pressure is a joke. I can pee harder.As for the free breakfast it’s ok if you live on sugar. No hot food. No eggs, bacon or sausage as I would expect. There was a place for them but all the dishes were empty. Definitely not worth over $200 a night. Guess the place has gone down hill since previous reviews.
Review №4
2022-04-24Extremely disappointed in this hotel. Upon arrival, we found our room completely filthy and smelling like smoke. There was debris all over the carpet and couch, mirrors clearly hadn’t been cleaned, hair in the bathroom and on the beds, empty tissue box, broken lightbulb and a nasty toilet- both inside as well as outside. When we inquired about this, the owner had to “go see it for herself”…. She returned to us telling us that she vacuumed herself and she doesn’t believe there is a smoke smell because they don’t allow smoking. She then proceeded to tell us that her and her husband had been out of town at a conference and the cleaning crew had already left for the day.*If you do plan to stay here, there is a Walmart close by for you to pick up cleaning supplies and air freshner(s)….. that’s what we did! :(
Review №5
2022-04-18The guy that checked us in was rude and ignorant to us and our kids. Told us we need to be quite or we can go to a different hotel. The room was gross. We found Legos on the floor alone with a needle and a couple screws on the floor. By far my worse hotel experience yet. And the sad part is we had a great day at the water park til this happened.
Review №6
2022-06-20Staff was nice. Expected a real breakfast with eggs etc. given the room price. Only bagels and danishes.....they have the equipment for a real breakfast.
Review №7
2022-03-28Positive: The location was ideal for where I needed to work Negative: I suppose the continental breakfast could have been better setup and more inviting...it was a bit of an adventure in collecting the food items around the eating area/lobby
Review №8
2022-05-29Extremely overpriced, dirty rooms, breakfast was a bagel in a ziploc. A huge joke of a “hotel”. Airbnb next time for sure
Review №9
2022-05-02Bedbugs!! Stayed here Saturday night and Sunday morning found a bedbug crawling across the bed!! I took a video and then picked up the bug with a tissue and brought to the front desk and the guy says I dont believe you found a bedbug here I showed him the bedbug and said I had a video of it crawling across the bed and he shook his head no. I went and grabbed our stuff and bagged it in plastic bags from housekeeping and left. I will never stay here again.
Review №10
2022-02-12The staff was rude told us we couldnt bring any outside food. They only had grab and go food no breakfast in the morning. The hotel its self is nice and clean but staff was rude and unprofessional.