Delivery
Yes
Bidleman Chevrolet Buick GMC in Albion
Categories
Location on the map
Albion, Orleans County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Credit cards
Yes
Phone: +1 585-589-7056
Site: https://www.bidlemanchevroletbui...
Site: https://www.bidlemanchevroletbui...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Cameron and Elisabeth were amazing. I live in Rochester and it is was only a 25 min drive to get great customer service and people that care about what you want and not push extras on you. Bought my car and drove it away the same day!
The sales person Cameron made my buying experience extremely easy. Did a great job explaining some of the features inside the vehicle. Would definitely be a return customer.
Steve and crew were fantastic! Test drove it and took it home the same day. Staff is knowledgeable and efficient. Very happy with the purchase as is the wife. Looking forward to doing business again sometime. Thank you.
Our buying experience was terrific from start to finish. We worked with Cameron who was very professional and knowledgeable. We will definitely return to this dealership again when our next lease ends.
I would have never known about Bidleman Chevrolet if not for the color of a Truck ! But I would have been missing out on meeting some great people. Steve Bagley was my go to during the day My Son and I spent there. Steve was with me through the entire process and when he wasn’t, I had a chance to observe other other customers and staff interaction.What I observed was Friendliness, caring and Professional knowledge. Everyone I met treated me like I was long lost Family and invited me back ! If you are looking for a Dealership with in your face attitudes, Bidleman is not for you ! The place is very llow key with a desire to please. I found more than I was looking for in a Truck. Even though it’s a 2 hr ride for me, if I ever want to buy or trade, Bidleman will be my first choice .
I love my new car! --The only thing I would have liked that I didnt get was a hard copy of everything I signed and a true respect about such. I was told that I would get what legally I was to get. So, I had to use my phone to take pictures of everything. A copier/printer would have been much better. The seller does not just trust the buyer and should not expect the buyer to just trust the seller. Its business, nothing personal.
Very impressed with the service work I had done on my Chevy Suburban. Josh is great always called me back, and kept me up to date on a large repair job I had done. Highly recommend this dealership
My experience was wonderful. Everyone was very upbeat and very inviting. Jen and Elizabeth were great to work with! I absolutely love my truckThank you
Steve Bagley and Elizabeth Warren were awesome! It was a seamless transition from my previously enjoyed vehicle to my newer one. I felt like royalty, they were very attentive and answered all of my questions. I will definitely be a return customer. Thank you again!
It was terrible service. Jason wouldnt rotate my tires without new lugnut. He put them on so tight last time that they wouldnt come off. Also I was charged for an oil and rotate service and they only did the oil. How can you change for a service that you dont perform. I will no be returning for service anymore.
Great car buying experience. Awesome value on trade-in. Competitive pricing. Jake and Elisabeth were awesome. If youre looking for a no-nonsense place to buy a car - this is it.
Great experience from start to finish. Sales consultant Steve Bagley was easy to work with. Finance manager Elizabeth Wallace found me a great rate. Highly recommend!
My sales man Cameron was awesome. Very friendly, got right back to me when I called or had question. Very helpful! Highly recommend him..
I recently purchased a car through Bidleman Chevrolet. My salesman Cameron was outstanding and very helpful. The entire process was quick and easy. I would highly recommend this dealership.
I recently purchased my 2019 Buick Encore from Bidleman and I highly recommend purchasing a vehicle through them. This was my first time buying a car and they were very helpful and honest.
Everyone was extremely friendly and helpful. Someone even took the time to sync my phone and gi over all of the cars features!! An amazing experience
Bought a 2022 Chevy equinox, service at bidlemen is number one top service I have ever had with a car dealer , they are so nice and helping you pick a vehicle that is right for you of what you are looking for. They go all out of there way to make you feel at home and comfortable. I’ve been to other dealers and I will honestly say I will go to no other dealer bit bidelman’s. I know going there I will get the most top friendly service and results.
Really great experience overall. Very thorough review of my trade and the vehicle I bought. Only complaint is processes could be streamlined a bit. Will be back when ready for my next vehicle.
They were really nice and Elizabeth explained every paper we signed plus she made everything easy to understand we weren’t at the dealership for hours! We didn’t get offered a test drive but we are completely happy with the vehicle! Thank you!
Cameron Walter was one of the best sales people we have ever worked with. He took the time to understand what we were looking for and made it happen. Everyone was extremely friendly and made us feel very welcomed. It is unfortunate that they could not fix a scratch on the new vehicle discovered on delivery which prevented a 10 rating on this experience.
I needed an oil change quick and they got me in quick! Even though my vehicle is a Jeep, they still serviced it and even took the time to read the manual to reset the oil change in the computer!
I was interested in purchasing a Cadillac XT5 but they went and got my vehicle payoff from GMAC without my permission or any of my personal information and I highly recommend you avoid them like the plague. They offered me $4,000 less than everyone else just because they knew I had equity in my vehicle. Avoid these guys!!!! Absolute scam artists!
I think this was my best car buying experience! So worth the extra drive. Everyone was so helpful and nice and went the extra mile for me. Steve, Elisabeth and Matt were fabulous and I would definitely recommend checking them out! Super happy with my new Jeep Grand Cherokee Limited ♥️
It took an hour and 45 minutes to do my oil change and tire rotation. My appointment was for 10 am and there was only 2 vehicles being worked on when I arrived. My truck was competed and pulled out of the garage at 11:05 am. I wasnt called to sign the paperwork until 11:45. I did not have this kind of treatment at Spurr GMC where I had my last 2 vehicles serviced.
From Rochester to Albion…and start to finish my experience more than met my expectations at Bidleman! I had an appointment scheduled and Cameron promptly met me. We discussed the vehicle I was there to test drive, took it for a spin, came back and easily arrived at a fair agreement for the trade-in and purchase!!! Cam worked with the service team to get the vehicle ready to deliver that day!!! That never happens!!! When I met with Elizabeth in financing she was easy to talk with, helped me understand the process, and we found the right financing solution that fit what I wanted!!!! Definitely would be worth the drive from Rochester for that experience!!!
I have bought MANY new cars in the past 60 years. Now I lease new GM vehicles. Bidleman Chevrolet is a well staffed Dealership that is easy to talk to and negotiate with. I felt NO PRESSURE from Steve Bagley, my salesman. This year, because of the chip shortage, used vehicles are at a premium and leased trucks have EQUITY that is offered on new leases. Bidleman came in at almost twice the amount my previous dealership did. Made the deal on Friday and picked the 2022 GMC Elevation up on Saturday! Want a great deal?? ... Go see STEVE BAGLEY at Bidleman Chevrolet in Albion !!!
I was charged 160.00 for nothing done. I went to get an inspection and it wasnt completed. How could you charge that much for one, and for two I went for a 21.00 inspection and never even got it. I sat in the waiting area to pay 160. will NEVER go there ever again.
We had a great car buying and trading experience. Go see them, they will get you set up with a new ride!
The salesperson was very courteous, knowledgeable and offered some great advice concerning future needs of my vehicle.
Had to get a replacement part. They ordered it and it came in the next day. I was able to have it installed a day later. Great service and friendly staff.
We just purchased a used vehicle from Bidleman and it was a great experience for us. Everyone that we worked with was very personable and down-to-earth. Both my husband and I found them to be reasonable with our requests. Their communications were very clear and it just made the whole process so easy. They spent so much time with us making sure we were happy and that everything was completely set in the vehicle. Also, the day we finalized the sale and took delivery they had all paperwork organized and all ready. Mike spent a lot of time with us making sure we knew everything about the vehicle before we drive off. And Molly was super patient with us with everything we asked. We would recommend them to our friends and family and would not hesitate to purchase another car with them in the future. And it’s worth noting that even though there are many other dealers that are closer, we drove an hour and 20 minutes to buy with them.
While purchasing our vehicle was a pleasant experience, any and everything since then service wise has been an absolute nightmare. I’ve reached out to the service manager on several occasions with zero response and I am beyond frustrated with the situation. My fiancé and I have been strung along by everyone from the service team to the marketing team right on up to management and clearly it has zero effect on how they handle their “valued customers.” Sad really, because everyone in office was very nice and helpful at the time of purchase
We came from Syracuse to buy a car from them and had a great experience the whole time! They were quick and to the point. A few months later we had a minor issue with a wheel barring and my husband called to ask about any warranty and they were so friendly and helpful!! I have been dealing with some big name Chevy dealers here in Syracuse for my own car and it’s been a nightmare!! It was so refreshing to get treated so well by Bidleman when we called today! I absolutely plan on buying the next vehicle from them!
My experience was absolutely amazing, from the moment that I first inquired about the vehicle to the minute it was delivered to my house, Jen and Jason proved that excellent customer service is still out there. Their communication, commitment and follow through was exceptional! I can not say enough about this dealership. Not only am I happy with the 2021 Chevy Trailblazer that I purchased but the entire process was second to none. I would highly recommend this dealership to anyone. On a scale of 1 to 10 I would definitely give my entire experience an 11.
Bought a 2021 GMC Sierra X31 Crew Cab. The people were awesome to work with and gave me a great trade in amount. From the salesman to the GM and the financing lady they were all great. I have no complaints and will definitely will do business again. Thank you Jake for your help.
Initially I was not impressed but after calling back and speaking with Jason I was treated as a valued customer, given extremely good treatment and decided to buy the truck I looked at. Several reasons I would recommend but when they offered to deliver the vehicle 75 miles to my house, include a 36 month electronics warranty, and a full tank of gas while handling everything over the phone I was sold. I would also like to mention that Cam and Matt who delivered the vehicle went over everything and took as much time as I needed to help me understand the applications, screens and options. Thanks again I absolutely love the truck!
From the call from sales manager Brittany, setting up a great deal. Sales associate Molly who welcomed me and my wife and went on my test drive. Delivery specialist Michael that showed me all the functions of my new truck and final paper work and finance manager Jason who helped recommend the insurance for the tires and rims. Bringing this all together a well rounded team that made the buying a no pressure experience. I will definitely be back. Thanks to ALL!!
Customer service was excellent when we purchased a used vehicle from Bidleman. Everyone was friendly, professional, and the process was seamless. Even though it took almost an hour to drive to the dealership, the trip was worth it. Good prices and excellent service.
Steve, our salesman was friendly and helpful,. We knew exactly what vehicle we wanted so that part was simple. He was honest and showed us the numbers and worked with us a bit to find all the discounts. His manager was helpful as well. The part that my wife and I where not pleased with was when we got to the finance lady. She tried many times to get us to sign up for over priced extended plans and services even though we said no. She was then able to convince us to say yes because she magically found a deal that kept our payment super close to what it was going to be but snuck in an extra 3 months to our payment plan. Felt as if she tried very hard to pull the wool over our eyes with cheap tricks. Luckily I saw that and cancelled it. That whole part of the deal was unsettling. Was pretty close to walking out on the deal because of that.Definitely recommend Steve at biddlemans but not impressed with the lady in the finance part of the deal
My wife and I have recently purchased a 2021 Tahoe from this dealer. It was a very smooth experience thanks to sales woman Jen Waters. I would buy another vehicle from Bidleman in the future.
We were skeptical about going to a small town dealership, in fact this was our last stop whiling searching for a vehicle. However we couldn’t be more happier with our decision to walk through those doors. Everyone was friendly and professional. Our sales representative Jen was awesome. She was patient and work with us to get everything we wanted in a vehicle and in our price range even though it wasn’t on their lot. Jen found us the perfect vehicle and had it ready the next day. I just love it. Michael was detailed oriented with the paperwork and going over the vehicles amenities as well as assisting with the Onstar set up. A little shout out as well to the special attention to the detail work by Matthew in the back, the vehicle will probably never look this good again. We truly appreciate everyone working together and treating us so well and pulling it all together so quickly. Great job and teamwork!Update 2 weeks later: Make sure they do the paperwork correctly or they just may show up at your doorstep at 7:30pm unannounced to have you resign the paperwork because it was the last day before they said you were gonna a get a late payment. Mind you this is two weeks after we originally signed. I better not get a late charge for their error.
My wife and I came in looking to purchase her, her dream car a 2020 Kia Telluride. I gave them a quick call at 4PM to inquire about it and by 5:30PM the vehicle was pulled around and ready for us to test drive. Needless to say, she loved it. Financing, signing paper work, getting the numbers right all went about as smooth as possible.When you call, remember to ask for Cam! Great guy. Cant wait to buy my next truck from them.
Bidleman Chevrolet, GMC Buick were great to work with. I found the 2015 Enclave on line but I was about 120 miles from their dealership, so info via email and text messages was critical for me. Payton was our salesman and did a very good job getting me the information i requested and was timely in getting back with me. Once we arrived at the dealership to test drive and make our final decision, everything went quickly. Overall, we were very satisfied with their service.
Thank you Jake and the amazing staff at Bidleman’s.An expiring lease, a vehicle shortage and a bad experience at my prior dealership had left me feeling stressed out and defeated. You gave me valuable information and helped me secure a new lease in no time. I love my Chevy Trailblazer! Thank you again!!!
I bought my Chevy Equinox at a different dealer ship but didnt feel comfortable and felt like they just wanted a sale and didnt care about what I thought or my concerns. So when I had to get my first oil change I decided to try Bidlemans out bc they were only 10 minutes away. The service department at Bidlemans was very courteous and polite. This was my second oil change with them and it wasnt any different than when I got one the first time. We decided that when its time to get another vehicle that Bidlemans will be the place to do it at. Thank you
BUYER BEWARE. DO NOT BUY A CAR FROM THIS DEALERSHIP.We traveled 2 hours with our new baby to purchase our new family vehicle. Everything was a disaster from start to finish. They were extremely unorganized, not helpful and not held accountable for anything that was wrong with the vehicle. They guaranteed the vehicle was perfect and that nothing was wrong with it. After placing a 36,000 price tag on the 2017 Buick Enclave with 40K miles on it, I’d hope that was the case. After owning the vehicle for only 2 weeks, the check engine light came on. They took the vehicle back with much apprehension and said they apologized greatly, AND STATED THAT THE VEHICLE WAS NEVER BROUGHT INTO THE GARAGE FOR INSPECTION BEFORE THEY SOLD IT TO US! I gave them the benefit of the doubt and trusted them that they would take care of the problem. It’s now been 2 months since I bought the car and my check engine light came on two days ago. I bought the vehicle with 38000 miles on it and it now has 41000. This morning, my car wouldn’t start at all. When I called Bidleman Chevy, thinking they would have compassion and stand behind the vehicle they are selling, the GM PAUL, stated that they are washing their hands of the vehicle and we needed to use our extended warranty to try to service the vehicles needs.My AC is also not working after 2 months of purchasing this vehicle- it may be in conjunction with the check engine light and the motor not running, I’m not sure.This dealership is full of slime balls with the exception of the older gentleman that delivers vehicles to the owner. This is the type of dealership that you want to stay clear of. I hope this catches the next person that is even considering going here- im sure not all of their vehicles are piles, but if it is, they certainly will not stand behind it and will “was their hands of it” after two months - straight from the general managers mouth.
Actually found car I end up buying from them on a Web site! Just went to look at it, with no intention of buying it that day, but because of the car and the dealership, I did buy that day! Great sales staff, very helpful without the high pressure sales attitudes!I would recommend them to anyone buy a new or used car! They have a great team and they are a pleasure to work with!
Most pleasant car buying experience of my life! Very happy with my purchase and Jen and the rest of the staff were very helpful with any questions I had. Highly recommend!
I purchased my vehicle from Bidleman’s in 2019 with a little over 37,000 miles on the car. I’ve put about 12-13,000 miles on it since then and have kept up with servicing. Since the time I’ve had my vehicle I’ve had the engine light come on a couple of times, took it to Bidleman’s and had them service the car. The past 2 1/2 months my engine light had started to go on and off regularly and just started to stay on after awhile. I had also found invoices from the only previous owner that she had issues with the engine light coming on as well, prior to trading it in I assume. I then took it back to Bidleman’s 4 times total to have them try to diagnose the problem, only to have it come back almost immediately after leaving; driving 40 minutes round trip each time and having to set up a ride to leave my car. The 4th time I took the vehicle back, I had to request a loaner (it was not offered to me) because people still have to work. They were decent about that and sent me off with a very nice vehicle. Fast forward over a month later and they still have my vehicle. This is after calling them, not them calling me, for updates, only to be told everyone there is scratching their heads and no one has a clue what’s going on. I finally received a phone call from the service manager, Jeremy, to be told several gaskets and valves needed to be replaced and that this was labor intensive and would cost me about $900. After going back and forth with him for about 20 minutes, he stated he would try to help me out as he has more pull with labor costs but cannot change the pricing on gm’s parts, stating about 15% discount. Not ideal, but helpful. Additionally he told me he would do as much as he could to try and have my warranty extended. I was told that my vehicle would then be ready at the beginning of the week and to expect a call back. Well, another week came and went and I still heard nothing. When they finally did call me (a full week later), I spoke to Dave who not only told me my discount was 10% instead of the 15% I was told by the service manager but told me that they could not get me an extended warranty. Dave was extremely rude and combative, as was the service manager, Jeremy almost every time I spoke with them. I had to pry for information and details about what was wrong with my vehicle, what was being done to my vehicle, if there was any kind of warranty on the parts being replaced and so on. I was treated like a nuisance for asking basic questions that should have been provided without having to ask. My entire experience was a nightmare and ultimately they did the bare minimum and only cared about getting payed. I ultimately ended up paying $254 for parts (not including 75$ in taxes) and 687$ on labor (that I received a laughable $103 “break” on). The whole process cost me $914 out of pocket that I feel Bidleman’s should have resolved prior to selling me my vehicle. Overall found the service department to be lackluster and have room for improvement.
It was fast easy no screwing around price payment and out the door and the owner and Jen thank me for buying a truck at their business I was impressed that my hard earned money didnt go unnoticed really felt like it meant something to them
I had a great experience with every staff member I dealt with here. Everyone was very friendly and informative. Great quality vehicles and lots of financing options. I had my new Chevy Colorado two days after filling out an application for financing. 5/5 recommend.
Very professional here! We drove an hour to purchase a truck at Bidleman and they worked together to get us to a price point we were comfortable with and also allowed us to drive it home that night. They stayed late to get this all done and worked with us to make it all happen (we forgot title for car we traded in, they allowed us to mail it by next day). Over all we didnt feeled pressured and all the staff there was pleasant.
Drove from Rochester to look at a truck that came in allegedly today. Got a trade offer on my vehicle which I was happy with and then they presented a print off with the vehicle I was interested in purchasing and what the monthly payments would be after trade was paid off. Due to covid, we stood up and did a fist bump agreement after I said yes to purchasing this truck at the price they presented to me. The salesman said congratulations, let me go run a credit check and we’ll get the paperwork going. Fast forward 5 minutes, he comes back to the table and says “We had the wrong numbers, this is the current number on the truck you’re looking to buy”. Monthly payments increased roughly $120. I have family members in the car industry as well as sales. If you present a number and agree to terms, you honor that number whether it is a mistake or not. I did not agree to the new number and terms and kindly walked out and left. Drove maybe 5 minutes down the road not happy with how I was treated and turned around and walked back. I asked the salesman to speak with the Finance Manager and was told he left for the day in the 5 minutes I was gone. I spoke with the general manager who says yeah it was a mistake, we’re not going to budge though. We’ll take a couple hundred off list price if it’ll make you happy. Mind you, this is the second trip from Rochester ready to purchase a vehicle. Was not at all impressed with how I was treated. If it was your mistake, then own it and make it right for the customer. Needless to say, I did not cave into their mistake and walked out of the door very disappointed. They want to chalk it off as they’re a destination dealership and the mark up isn’t that high. Again, I have family in the car industry and know that to be false. Would not recommend purchasing a vehicle (especially being a used car dealership) if this is how they treat their cliental. Very disappointed. Hand shakes and agreeing to terms don’t mean anything these days.
What an experience I had with everyone at Bidleman Chevrolet, from start to finish! My sales associate Jen Waters was awesome, she made everything so easy, 5 stars isnt nearly enough. From the moment I pulled into the lot, seeing my beautiful new truck up front and center, to opening the doors and being greeted by everyone, it was more than just a car deal I truly was treated like part of their family! A million thanks to everyone, I absolutely love my new truck! Thank you again for being so nice, other dealerships could definitely learn alot from all of you! Thanks again, ill be back!
Jen the saleswoman was nice(as nice as one can be for a salesperson, I don’t feel it was genuine, but that’s not the point here) I purchased my car out of state and had it shipped.. everything went pretty smoothly. I did have to reach out more often than I would’ve liked. The constant reaching out when trying to get the car sold wasn’t the same as when the car was purchased and I was then reaching out wondering when it would arrive. I was also told my payments would be $16 less than they were on the paperwork I received, which was upsetting. I won’t ever purchase a car out of state again though. I definitely feel like I got ripped off & couldve found the car I got for a much better deal & monthly payments.
Had a wonderful experience with Bidleman Chevrolet. Steve was awesome showing me the Trax and getting all my paper work in order. Dave handle all the loan paperwork and got me an awesome rate!! After everything was done Rich took me out and showed me all the features my car had. He even helped me link my phone to the cars Bluetooth. Every other place I have purchased a car from just gives me the keys and sends me on my way. Definitely going back when we need our next vehicle!!
I just want to begin by saying, we have never had such an experience as we had today, buying a car. Steve, Dave, Jason and Rich, wow, what a great and I mean great group of guys, gave us a smoking hot deal on a 2018 Dodge Charger, the process was so simple and these guys were like a well oiled machine, it was amazing! We cant thank them enough for all they did for us, we are so happy!! If your looking for a dealership to buy a great car and get great service Bidleman Chevy is your place!! Thanks again! Scott and PattiElba, NY
Everyone was very friendly and knowledgeable. They were able to get me into a pre-owned car thats safe and affordable. They ended up running a carfax report on my previous car for a trade in and I was told that the previous owner before I owned it was in a bad accident where there was structural damage to it. The other dealership never told me that before I bought it and I wouldnt have ever bought the car if I wouldve known that. So thank you guys for your honesty and looking out for your customers. The absolute best customer service I have ever encountered and I will definitely be coming back in for services on my car and even though its an hour away its definitely worth the drive.
Bought a Nice New Vehicle, Steve B. was very enjoyable to work with, everything went real well.Went in for 1 yr. Service, didnt cost me a cent. Took about an hour.
I purchased a brand new 2021 Chevy Traverse RS. This dealership made the process very smooth and non stressful. They even delivered the vehicle to me. I would highly recommend doing business with Bidleman Chevrolet!
They worked on my 2011 Acadia. I got it back in a timely manner and running like new. Edit: I thought the engine lights that came on were the same but I was contacted by a manager and they got my car in immediately. Theyre getting it fixed right away. It turned out to be a different ball joint. I got my car back and its running good.
Had a great experience they helped me and my wife both purchase a vehicle.
By far the easiest buying experience I ever had buying a vehicle. Just bought a GMC from there. I drove from Syracuse. I was in and out in 30 minutes. Peyton was my sales person.. A+ service. Also, Jason in Financing great job ! Cameron showed me the in and outs of the vehicle. Easily will buy from there again. Awesome service even better staff.
Everyone I met at the dealership was personable, very knowledgeable and friendly. They were able to help me quickly identify a car that met my requirements at a reasonable price. 5 Stars!.
Fast deal, no shadiness, vehicle ready and they were quick to get paperwork and everything else in order.Jason made this extremely easy and stress free and made me feel great about our purchase.Dave In finance worked with us to make a deal that made sense to us and what we wanted.Rich was very knowledgeable about showing us how things work and answering any questions we had because there are a lot of bells and whistles on these vehicles nowadays.Pretty impressed with the friendly, respectful, upstanding staff that they have there.
To start, the salesman was actually very nice. We had a slight issue with the pricing, but he worked it out. With this whole covid thing, they decided to bump the price of the vehicle up 500 dollars, even though we had already been in conversation about the price and financing. They came back down on the price, but it bassicly made me pay full asking price. I should have been able to come down on price a bit... Its a used vehicle, there is absolutely room for price movement. I worked in a dealership for many years. Their is always room for movement with a serious buyer.The main reasons that I left a lower review is due to the service team, and or detailing team.When I went to pick it up, it had low coolant, a decent oil leak coming from the engine, two bad windshield wipers, a broken center console and it was filthy. Additionally my inspection sticker was punched for June... I picked the vehicle up in July. It looked like they just got it on yesterday and simply vacuumed the spots they could see. The whole truck was dirty, glass, interior, and the exterior. Scratches all over was a big one. Correct me if Im wrong but when a dealership sells a vehicle, it gets a detail correct?I would have taken it back, but I came from a pretty far distance, and why would l? Why would I go back to a dealership that let a vehicle leave like that. I just wanted to get it and get out of there.Now that being said... Everyone that I talked to was very nice. But I would say this. Dont feel rushed into something and lose sight of the details. Theres no reason for any of that. I know this covid deal is rough, but that does not mean people should be lowering standards.
2nd vehicle purchased from them...makes the entire process convenient and pain free. Thank you
My sales agent was “Jen” she was awesome! She really went hard and was accommodating to me. The entire staff was friendly, personal and nonjudgmental! They made this brown girl feel so at home! It’s like a welcoming family!! They all work so good together!! I have NEVER experienced buying a car like that!! This place is number one in my book!!
After some extensive searching online for a new truck I found one that had all the features I was looking for. I inquired about it being still available via their website. I was contacted soon after by one of their sales consultants (Steve) and from there on it was one of the easiest, no pressure, experiences Ive ever had buying a new vehicle. The communication was excellent from start to finish and the rest of the sales team was very friendly and easy to deal with. Highly recommended and would return again in the future.
The initial lead to the vehicle was through Car Gurus, so it was mainly Show and Tell. It appears that many customers come from distances to do business here. 1 to 2 hours does not seem to be unusual, so they must be doing something right. Staff were pleasant and the surroundings COVID clean. There were too many staff in the chain of command during the negotiation process. The purchase price was pretty much dictated by the Car Gurus web site, however trade in values were a different story. Initially they way under valued my vehicle. Fortunately, I had other industry documentation - mainly Kelley and Autotrader. My recommendation for others is to do the same and thoroughly research the value of your trade and be honest with the estimation of the vehicles condition.The delivery process - from financing through pickup was smooth. I am happy with overall transaction.
Technician was extremely knowledgeable and answered all of my questions. Looked at what I mentioned as bothering me and was overall amazing. Best tech I have ever dealt with. Service manager at desk was very nice and let me know when my suv was almost ready and what was done. Great top notch service!
Best dealership me and my husband have ever dealt with! Friendly staff that work great with you. Answers questions with confident knowledge. They dont nag or push you to get something. Excellent service. We were in and out in 2 hours trading in our vehicle for a jeep! Highly recommended!!!
My personal experience with the entire staff at Bidleman Chevrolet far exceeded my expectations from start to finish. I share this with the utmost confidence as someone who was in the car industry for 4 years. Im a well prepared consumer which makes it difficult for those sitting across from me. Yet , each staff member remained patient with me as I took my time over an 8 month process. Again , Im a tough critic. !! In my process I formed relationships with each and every member of the Bidleman staff. My Sales Rep. Jenn Waters spoke with me and not at me. A big difference. She was actually concerned with my needs rather than her needs. Outstanding performance! But , it didnt stop with only her. The Sales Manager Brittany Cocca was just as attentive to my needs by understanding my budget and sincerely wanting to place me in the correct vehicle not just any vehicle. She is an absolute Gem and value to her team. My best experience in 35 yrs.when dealing with a Sales Manager. Job well done! Now its time for financing where the rubber hits the pavement. Once again my expectations are blown out of the water. Jason the Finance Manager did everything he could do for me to get approved. When i truly believed the game was over Jason continued to work for me . Jason was amazing by never quitting on me when I thought I couldnt go any further. He kept me hopeful in my process explaining in detail all my options. Again , amazing! Putting with me is no easy chore yet they kept their composure with a smile and professionalism. As I purchased my dream car of a 2017 GMC Terrain Denali I was overwhelmed with the technology and features. All of a sudden another staff member steps up named Joshua who processed all my paperwork at the last stage of my buying experience. Unbelievable how when I arrived he was prepared making the signing process very easy to understand. He demonstrated great professionalism then waled me outside and explained every feature within the vehicle from technology , to the functionality of my vehicle. Job well done Young Man! Lastly , the owner Sam Lanaza made himself available to me the entire 8 months of my process. He listed to my needs , my concerns , and truly wanted me to leave his dealership with a positive experience. He trusted his team throughout the process to make it happen. At one point Sam took me and my Autistic Son down the road to his mechanic shop to show me a vehicle. That made me feel like he really cared and was looking out for my best interest Sam should feel Proud by developing a culture at his dealership that is to Form Relationships with the Customers and listen to their needs. You should be proud!Im from Rochester, NY and had never met anyone at Bidleman Chevrolet until this experience. I wouldnt hesitate referring anybody to this caring and compassionate team. To me they are Rockstars🌟 I was so happy with my experience that I sent lunch to them the very next day.Enthusiastically,Tom Magliocco
Sales department was great - Brad responded to our needs and concerns professionally and swiftly. My problem is the service department. We bought a 2017 Chevy Volt, and the service department has no knowledge and no desire to lean about Hybrid vehicles! Went in on a recall issue and instead of handling the problem they sent us off to ANOTHER dealership! THAT dealership is over 40 miles away! Searched on our own, found a close dealership and got the recall taken care of. I have news for them - Hybrids and EVs are here to stay - your customers, not so much unless you get proper training!
Jakes the man! The knowledge he provides about the vehicle he sells makes you wonder if he lives in the cars Not a detail missing or a question unanswered. Seamless purchase from beginning to end, in under 24 hours Im out the door with a detailed car. This is how every car business should be run
DONT GO TO BIDLEMANS.My car broke down and went to DK Auto. DK had to send it to Bidlemans to have the computer reprogramed. Transmission problem. Fine put a NEW transmission in it. Quoted $3,400 Was told it would take a week to come in. Call a week later and was told. Not sure who you talked to but youre going to wait 2-4 months for a new one. I was upset and called my 86 year old Mom who called them. She made a deal with them for a used transmission and a loaner for only $200 less. Pre-paid over the phone. Got the car back a week and a half later. receipt made out to DK and not my Mom who paid for it. NO WRITTEN 12 MONTH Warranty and they over charged her $114 in taxes. Which was refunded only when it was caught by my friend Cindy 2 days later. Get car on Friday, check engine light comes on the next day. C02 filter. Call Bidlemans They want $300 to fix it. Bring it to DK. They found that it wasnt plugged back in. Get fixed. Now light comes back on with another code. Was told it could probably be just a loose hose from the transmission repair. Call Bidlemans and ask them to refund me $21.25 for the repair cost that I paid to have the C02 filter plugged in. Told NO Said My car will be getting fixed on Friday for the new code if it is something that has to do with the transmission repair I would like you to pay it Was told no again. WILL NEVER BRING MY CAR BACK THERE, calling the Better Business Bureau.
Professional and pleasant to work with. Jen came in on her day off to show me the truck I was interested in. Her and her team worked hard to get my business. I left a satisfied customer. Thank you Bidleman Chevrolet.
I took my truck in for service at my appointment time for 8am to check the brakes, a squealing noise, LOF and tire rotation with psi check. They did not work on my truck for six hours then told me that the have the parts but no time to complete the work. After talking with the service manager and getting nowhere I had to contact Chevrolet. They then were able to complete the brake work. My tire psi did not get checked as requested nor did they try to identify the squeal noise. I must now make another appointment at another dealer to finish the work.
I purchased a 2018 Jeep Cherokee Limited from Bidleman Chevy Buick GMC last week & all of the staff were very helpful, accommodating & professional. I couldnt of gotten a better deal! I am extremely pleased. I highly recommend this dealership. Salesperson Molly is a doll!!
My experience at Bidleman was one of the best car buying experiences of my life thanks to the team and especially Alexa Weinert and Michael Friedl. Alexa and I worked out the details during the day over the phone and finalized the deal on record time when we came to the dealership. It truly was a great experience! They were happy to help and answered all of our questions. It never felt forced, just a willingness to help and a smile. They demonstrated they love what they do! I highly recommend going to see them :-)
This dealership may be out of your way if youre interested in a vehicle they have on their lot, but trust me when I say its worth the drive. I was helped by Matt and Jeremy and I couldnt be happier with the service I was provided. They were very courteous and attentive to my needs, and gave me a great deal on my trade-in. I got a bargain price on my new vehicle, too! Thank you guys for all your help!
My fiancé took our equinox here for scheduled maintenance. they did an oil change, refilled all the fluids. the next day my windshield washer fluid was leaking, not slowly, but by the next day i had the alert on my car saying we had low washer fluid… not sure what happened but it’s never done that before. we were hardly driving it so not sure if it’s something they did or what but it does seem odd that it happened after taking it to a new place.
Peyton Rosenbaum was great in helping me secure my new car. He made me feel like I was able to be comfortable in my price range. He wasnt pushy and very knowledgeable. I would recommend for my friends or family members to work with him.
Great!! Jason was wonderful and went well beyond helping me get the car I wanted. Brittany and Cam were great also. This was my best ever experience buying a car. Can’t say enough good things about Bidleman. Delivered to my door by Cam (great kid) with a tank full of gas. Highly, highly recommend Bidleman’s.
Best experience ever. I walked into the dealership and test drove a vehicle that I liked and drove it off the lot within 2.5 hours. Everyone I met was very friendly. It was like a big family. I’m very pleased with the vehicle I purchased. Go talk to Steve Bagley!
Great sales service with Dennis. Jeremy also did a great job with the financing for us. The car was ready to go the next day, although we could have even had it the same day. The price was excellent also. The only thing keeping Bidleman from a five-star rating was the vehicle clean up was not quite what I would have expected. Otherwise, a great experience!
Best experience Ive ever had buying a car. From the time I walked in to the time I left ,these people here at Bidleman make you feel at home. Definitely got a great deal on this 2018 Dodge Charger .
Before purchasing vehicle I noticed some Brake Rotor shake on test drive. I was told from the salesman that the brakes would be replaced before pickup. They replaced back brakes but not Front. The rotor shake was still present.... When I brought it in, Service manager and even Owner would not budge on replacing the front rotors! Very disappointed with there customer service on such a simple repair. If you choose to purchase from Bidleman Chevy make sure everything is perfect before leaving the dealership! I will not be a returning customer...
Everyone at the dealership was friendly, polite, and knowledgeable regarding their product. They explained all of the options available on the vehicles and took the time out to demonstrate how they operated. There was very little price haggling as they already have the lowest prices available and I know because throughly researched prices throughout the area and on websites. They took care of registration, plates and the like. When I took possession of the vehicle it was no stress, very quick, and they had all the paperwork in order. Look for you best price, then contact Bidleman Chevy and I promise they will meet or beat that price.
Jason was awesome to work with!! I live in Pennsylvania so we did a distant transaction. He made this first time experience a breeze and answered my million questions I thought of through out the day & the delivery was free!! I would recommend them.
Best experience in buying a vehicle. Everyone at Bidleman were friendly and courteous and did absolutely everything to get me the best deal. I will definitely be shopping there for future purchases and definitely recommend them to others.
Thank you to Bidleman Chevrolet for making what can be a stressful experience in choosing a new to me vehicle so easy. We did all the preliminary work over the phone, text and email. Got to the dealership and test drive the vehicle and were in and out with our purchase in under an hour. The only thing negative I can say is the vehicle didn’t have the headrests for the third row seats BUT Bidleman is ordering them and mailing them to me so that’s fabulous customer service. We had looked at another dealership the previous weekend and one vehicle we drove had the check engine light on, another was filthy inside and the mileage was 4000 more than advertised. The Sales Manager didn’t impress us at all and didn’t seem to care if we purchased from him. Completely the opposite experience At Bidleman. Thank you again!
Great service, I think the Air filter was a bit pricey
Had to change review, Peyton was great bought vehicle and after bringing home I noticed tires were heavily dry rotted. Brought back and the inventory manager said if they pass inspection it is what it is. Bad service. Wont buy another vehicle from bidleman. 3 weeks after purchase $1300.00 in new tires
Vehicle was supposed to be fixed when I picked it up, but when I left dealership I was left stranded on side of road because it was not fixed. Called Dave, my service writer and he pretty much left me their as he said the service manager said that whatever they did should not have caused my vehicle to not be driveable and left it up to me to get back to dealership on my dime. I was able to limp back and when I did Dave was leaving the parking lot and nowhere to be found, so someone else took care of me. Tech took vehicle in to check out and while I was waiting Dave returned with his Whopper and fries obviously not to worried about a customer in distress. The tech was able to ultimately fix my vehicle and admitted fault for not thouroly completing the fix the first time which is why I got stranded. Never heard from Dave or the service manager. Did they fix the vehicle YES, but not really worried about customers. I am willing to cut people some slack but that was down right wrong.
We got a good deal. We were going to leave but the manager offered a good deal before we left. The car had a coolant leak that we discovered about a week later that required extended repair which they fixed without a problem for us. We were very pleased.
I just bought a used 2018 Traverse from Bidleman Chevy. Jen was the salesperson and she is amazing! Shes knowledgeable, personable, friendly and not pushy. She tries very hard to find what you are looking for and she did! She made the car buying experience great! I would definitely buy from her again.Also, the Service Department is very accommodating. Wayne in particular.Great place to buy a car!
My husband and I traveled 3 hours to purchase our car at Bidlemans because of the amazing on-line attention and customer service by Jeff. He answered all our concerns, handled our trade in through pictures and set everything up for our test drive and purchase the next day. Travis in the Finance department likewise had everything ready for us to proceed the next day. Both gentleman represented the highest quality of honesty, openness and just plain friendliness. I would recommend this dealership for anyone looking to purchase a vehicle. They are awesome to work with!!!!
I began the process of Purchasing a car from this dealership. I had 3 conversations with the sales, Larry, informing him I wanted my running boards taken off my Jeep Cherokee. After driving an hour and a 1/2, with a check in my hand because I had already hashed out my trade in value, nobody knew about this prior arrangement because the salesman failed to communicate it to his sales manager or the mechanics on site. So they tried to change the numbers when I got there. They eventually realized the mistake was on them and kept original numbers but regardless, werent prepared to let me take the new car home asking if I could come back.. 3 hours round trip? Was so put off i just left. When i called the sales manager the following day to explain my experience with the sales man she never called me back. VERY sloppy sales staff. Would not recommend. Oh, and they activated sirius in the new car 3 weeks before I even test drove it so I had that to deal with too... dont shop here.
Bidleman bought our local Chevy/GMC dealership. They have a Ford dealership nearby. I really liked the employees at the former owners. They were like friends. I must admit I was disappointed that some of them were no longer there. I needed to get maintenance done on my car. I was pleasantly surprised with the service department, friendly, knowledgeable. I think they are very up-to-date computer wise. Sending notice of what was done via email. Charges were very reasonable, will definitely use them for service on my vehicle.
Steve was very easy to work with and answered all of my questions. I ended up buying from out of state and he was very accommodating in sending me pictures and videos of the car and making arrangements for shipping. As someone who works in sales, I know a good customer service experience when I see one and this definitely happened for me at Bidleman Chevrolet.
Sales(Brittany & Jason) are phenomenal! I would recommend anyone to them. From start to finish of buying my new vehicle they were always able to answer my questions and then some. As far as service ABSOLUTELY and i mean ABSOLUTELY TERRIBLE. I brought my vehicle in for my service all wheel drive light on and a noise in the rear end. I had my husband follow me there due to them telling me they had no loaners and once they got it on the lift they said it was my brakes and it would be fixed in a hour so my husband and i parted ways. Once the brakes were repaired i went into town quick and my service all wheel drive light was back on not even five miles down the road. Turned around to take it back to dealership and was told that they were never told the light was on when i specifically told the service manager and people i talked to to schedule. Needless to say now i was stuck there with no car because mine had problems and the service didn’t seem to care. I spoke with Brittany and Jason yet again and they were able to get me a vehicle until mine is fixed. I will not be going back to buy another vehicle here or referring anyone!
Just purchased a 2011 dodge charger Rt sight unseen form these guys, let me tell you as a first time car buyer 21 years young this was all new to me firstly the pictures taken were very detailed, the customer service was excellent everything done over the phone sales manager jason took good care of me told me all about the vehicle insured me that any vehicle coming from this dealership is top of the line quality. After selling me on the car I let jason know hey I live 4 hours away from the dealership I would not be able to see the vehicle, test drive it, nothing at all, and I was skeptical about buying a car sight unseen but he reassured me this car was in perfect condition and has passed the state inspection which eased my nerves, next he transfers me over to David in finance and I will tell you he was very patient with me I had many technical difficulties sending the appropriate documents needed for the banks approval, 3 full days until everything was squared away on my end and David did not skip a beat on anything everyday checking on me encouraging me that we will figure it all out which we did thanks to him. now your wondering how did the car get 4 hours to my house well Ill tell you jason and David took car of all the expenses for the delivery to my home free of charge, the delivery was over $400 but they took care of me and might I add the did not ask for anything free but I apreaciated it and Im thankful they did that for me. I can assure you these guys arent in it for the money and they will not mislead you into buying something that wont last you for years to come.Thank you Sales manager JasonThank you David in Finance
I was greeted at the door at 3:15, test drove a car, received financing and drove out with my new vehicle a 5:15. Dennis (my salesman) was very friendly and kept me updated to every step of the process. I was very happy with my whole experience at the Bidleman dealership. Thank you! I will definitely be recommending you to family and friends.
Leased a new Chevy Trax. The sales person kept me informed every step of the way and made the delivery experience a breeze.This would be my second vehicle from this same sales person and would purchase again, if I can work with Jen again ☺️
Awesome service very extremely accommodating Jen Waters went very much over the top on information an get me approved. Wont ever buy another truck no where but Bidleman.
Steve Bagley our salesman was quick , efficient, and friendly. The sale was made very easy . Everyone at dealership was engaging , friendly and helpful. Recommend this dealership and Steve highly.
I walked into bidleman Chevrolet at 9a.m. on Saturday morning, I am now the proud owner of a 2022 Blazer, the staff are all friendly and helpful. Thank you Bidleman ,
My car-buying experience at Bidleman Chevrolet Buick GMC was absolutely wonderful. It was one the fastest car-buying experiences Ive ever had. Its truly outstanding. My salesperson was Colin Michael Chapin and hes unbelievably amazing, super respectful, and very professional. I highly recommend Colin and this dealership. I am already looking into the possibility of buying another car from this dealership.
Amazing service, already recommending to family, friends and coworkers. Did all of my financing over the phone so I was in and out in less then 30mins. Elisabeth is a dream maker!!!
Steve was awesome! He made the nearly hour long drive to Albion definitely worth my time. Quick to respond to my questions and continued to work with me to get the price to right where I wanted it. Informative, courteous , and altruistic. Definitely happy with the service and the vehicle I purchased.
Absolutely terrible. Sales is fine but forget about their service department. Absolute shameful. Had a prob the day I took the car off the lot. Made them aware. They didnt fix it properly and now it needs to be completely redone. New parts and wont take care of it
I was lucky enough to have Steve Bagley as my salesman..kind, friendly and very helpful! Everything went smoothly and as painless as possible. I had forgotten some items that I left in my trade in and Steve drove them to my home for me. Cant ask for better service than that! Jeremy was also very knowledgeable and friendly. No one was pushy at all! The young lady that greeted me initially offered me something to drink and smiled the whole time.. lovely lady! I obviously cant say enough good things about my experience at Bidleman.. kudos to all of you!!
Older and outdated. Not the new and nice dealerships you see everywhere this was more like a big room with cubicles that ran down the middle. The staff were too busy to give anyone their full attention. My salesperson not only let me drive off on my own but had zero answers for any of the questions I had. It was always the default answer, oh I can figure that out for you. My opinion is that if someone is there to spend 40k+ on a vehicle at least have the decency to study up on what your selling. I was there to buy a silverado and they are a Chevy dealership, youd think youd know about the highest grossing truck on the lot. When I came back he was working with someone else and just told me to take a seat. 15 minutes later i got up and left. Unfortunately he hijacked my car keys so I had to hassle someone to get them back for me so I could go. Of course the sales manager had to try and pressure me one last time to make sure I wasnt making a mistake by leaving. She asked me what it was about the experience that would have kept me around. Umm how about care about your customer. Dont ignore potential sales. Clean up the place. Have more respect for the informed buyer. Ride with your customers so they can ask you questions. Dont leave someone excited to buy hanging around for 15 minutes or more. Dont keep calling someone who isnt interested every day for a week. Know what your selling. And please, dont hide peoples keys so they have to come to you for a guilt trip before they can drive away.If your thinking of shopping here, do yourself a favor and go somewhere professional.No matter what they say when they respond to this review. My opinion is honest and my experience is real.
Brad (sales) and Jeremy (finance) were fantastic to work with. They answered all my questions and got me in a vehicle that I LOVE. The vehicle was used and needed a couple minor touch-ups that were addressed without question; and Brad went above and beyond, changing my brakes and rotors without me even asking. I am super pleased with my buying experience at Bidleman and if I’m ever in the market again I will be back.
Our experience at Bidleman Chevy couldnt have been better. We were treated like a member of their family not just another customer. Our sales consultant Dominic was friendly and respectful while being both timely and professional. David our delivery coordinator worked tirelessly to ensure we recieved the best financing deal we could possibly get. We chose the Bidleman Dealership by researching vehicles on line and found they had the best prices on used vehicles in a 120 mile radius from our home in Baldwinsville. We will recommend Bidleman Chevy Buick to all of our friends and family. Thank you
Update: The vehicle is currently at a local Chevy dealer. Meaning we are back to sharing a vehicle. The ac compressor needs to be replaced. (The high today is projected to be 105 degrees) There is an exhaust leak, the manifold bolts/nuts need to be replaced. The rotors are pitted and gouged to the point that they cannot be resurfaced. They will be emailing us photos shortly.Sam, I did reach out today (7/20/20) to the number you included in your response. The operator did not pick up. I did leave a message including my contact information. I hope you will reach back out.Original review*We purchased a truck at the end of April 2020. Thing went fairly smoothly. Until the day the truck was supposed to be delivered. It didn’t show after making arrangements to be home. We spoke to the dealership and it came the next day. The irritation was that they knew it hadn’t even been picked up by the time we should have received delivery. We should have been contacted. We live in CT. It’s a pandemic and my husband and I are both in healthcare. At the time there was a travel ban for my job. I work as a nurse in a pcu turned Covid unit. Now we have had this truck for two month and were just able to get it registered, that was a pandemic related issue. The dealer sent the paperwork to CT dmv via US mail. Now that we can actually drive it we have discovered that the truck needs brakes. We contacted the dealer and they said just drive it that will wear off. But it actually needs brakes. We offered to do the work if they somehow supplied us with the brakes. I think it’s actually illegal to sell a vehicle with bad brakes. The dealership made it clear they weren’t helping with the brake situation. Also, I was told the registration was rolled into the financing. I even received a check back for $67 the memo said it was for over payment for registration. So it was a surprise when it cost and additional $350 for registration. Now I have to come up with additional money for brakes. In addition a bolt on the manifold needs to be fixed. I actually would have given a decent rating had the brake situation been handled better. The dealership had been easy to work with especially considering the current situation and that we purchased from out of state. It’s unfortunate that they dropped the ball on this but it boils down to the safety of my husband and daughters and that was put in Jeopardy.
Buying my used Buick Encore at Bidleman Chevrolet Buick was a comfortable experience. My sales person Brad went above and beyond to help me understand the car features even though he was late for an appointment.Travis in financing was informative with additional options available without being pushy.I honestly went in feeling nervous but became relaxed soon after talking to Brad.
Recently purchased a 2011 Kia Soul for my daughter to bounce around in for the next year or so. Not only is the car better than expected, I got a great deal. The Salesman Jason was extremely professional and excellent to work with. Although a bit out of my way, I will remember the great service I received and will absolutely recommend this dealership to my friends.Scott F.
We found a great truck and got top dollar for our trade. The salesperson Jake is a terrific guy. Stop in and see them you will be glad you did.
JJ has been servicing my vehicles for several years. He is very personable, and helpful in identifying any upcoming issues.Please do not list my REAL name if you are publishing. You may use the name OLD GOAT
My experience was definitely a positive one. My salesperson Jen was knowledgeable, and no nonsense. Her professionism was on point and left us with a great confidence that we chose the right dealership. Also, i wasnt left waiting for hours like other dealerships, which again was great. Would buy our next vehicle with Bidleman and with Jen Waters.
The staff at Bidleman Buick were very polite, helpful and attentive while on the phone with me and in person when I arrived to test drive and eventually buy a used vehicle from them.
First time going to Bidleman for service, oil change and tire rotation. Service dept. was great, fast service and great price. Technician had the time to tell me everything looked good on my truck, no problems found. Would definitely be back and recommend to others.
We came from hours away. So naturally we wanted to do as much via email as possible. Are experience was amazing. They were all polite, efficient, and genuinely nice. Our salesman Jason was so wonderful! I highly recommend them!!
This is first time I bought truck from them and that’s last time I buy from them too . I drove 9 hours from my home to dealer to got the truck and I am so disappointed about them service. first the truck looked like 6 months never wash . Second the glasses was broken no one checked on it. Third I had to waited for a month to got my title . Fourth truck Was running oil under engine no one check. Fifth when I bought I was asked any wrong with the truck they said no and after I bought they thought truck over heath before I bought from them. So before you guys buy anything car from them please check carefully
So I was a little skeptical going out to Albion NY for a truck. But I read some reviews about how great they were. I have to tell you, these guys are absolutely amazing! My salesman Dennis wasn’t pushy listened to exactly what I wanted! Got my new truck the next day. If you’re looking for hassle free no bs come to this place they will get you in the car you want. I’m going back to see Dennis for the future. They have now made me a life long customer. I have never been treated with this much respect and care ever. If you don’t believe me go see for yourself. You’ll be blown away!Thanks guysAdam Thompson
I came across a used truck they had, by chance and had to go take a look because it seemed almost too good to be true. I called and talked to Shawn about coming to see the truck and he was very helpful. When i got there, the truck was ready and waiting out front for me to see, and i was thoroughly impressed with the truck, it was an awesome truck at a great price. Everybody at the dealership was great. i had my 5 year old son with me, who was not happy to be there but Shawn made it easier by offering any food/candy/water he had to my son and even came to get us after i took my son out to get him some lunch. I would recommend this place in a heart beat, very down to earth people!
They treated us very well. We would recommend them to anybody looking for a new/used car.
Made a deal to trade a used car for a used car. After we had a verbal agreement and a signed written agreement the dealer ask for more. They claimed I had promised to include an extra set of wheels and tires with my trade. I never discussed this with them. My spouse had shown the salesman a picture of our car with our other set but never said we would’ve included them for free. Bottom line, they refused to honor their written and verbal agreement. Too bad, the two sales staff were friendly. But what good is that if the boss can’t be trusted to honor their word. I did offer after this blew up to include the extra tires for a small fee. This was declined. In all, a big waste of my time.
Steve was very helpful and patient with me as I looked for my next vehicle. He was open to answering any and all questions that I had, and he did not try to push or pressure me into making a decision. I am very happy with my vehicle and I highly recommend Bidleman Chevrolet, Buick, GMC.
Jason was wonderful from the time I walked in till I came back a week later to trade in my Ford Mustang for a Buick Encore. He was patient and put up with my goofing off about not wanting to let my pony go... He kept in touch with me and made sure I understood all I needed for this deal. He showed me all I needed about my new vehicle setting up the satellite radio and my phone to the car....AWESOME service! I am glad I found this car at this location! I will go back if I need another car that is for sure! Thank you Jason!
First, I would like to say that I am very thankful for my Tahoe LT from Bidleman Chevrolet Buick GMC. The atmosphere was very welcoming and the staff was extremely friendly. I worked with Brian and he treated me like family. As I sat in the waiting room multiple employees extended their genorosity, they checked on me frequently to assure that I was comfortable. I was offered coffee, hot tea, water and the list goes on. Brian and Travis from finance made sure I got the the best deal possible and within a couple hours I drove off the lot a happy girl!I want to thank all the staff at Bidleman for treating me like family,Leah from Buffalo
Rude is about all I can say. Service manager is the rudest person I have ever met. I will never purchase another vehicle there. Bought it brand new and was told there were probably stones that did this. NOT to all 4 rotors. Then changed the reason to weathered. Well we live in NYS! Took it to other dealers and told me they were defective but yet Bidleman would not replace them. Rotors do not do this after less than a year old and yet Bidleman wouldnt budge! BEWARE! And after the response from Sam Lanasa I did call and left a message. Imagine that, no call back and its been days.
I specifically took the 40 minute drive here since their dealership had nearly perfect reviews and they clearly met my expectations. Kyler was one of the kindest used car salesmen I’ve met in my 40 years of buying vehicles. They took the time and sincere effort to try and secure a loan for me given the unique situation I was in. I was trying to buy a car quickly to replace my car that had just been totaled and before the insurance company paid off the lien holder on my previous loan. Since I was not planning to purchase a car just weeks before Christmas and in the middle of moving, I really had no cash to put down. They still showed me a great car, with very low mileage and within my tight budget. Through no fault of theirs, since my credit was not great to begin with and showed an outstanding car loan, I was not able at that time to purchase a car from them. But after a few more days of gathering income information, I was able to secure a loan and purchase a great car in my hometown. Go see Kyler first if you’re looking to purchase a used car.
A million thanks to Jeff (Sales) and Jeremy (Finance) for putting me in my dream vehicle at an affordable price! I drove 6 hours one way and would do it again! They are friendly, thorough, and make sure you are 100% satisfied.
Couldnt be happier with my car buying experience here.The Service dept, General Manager, and Salesman couldnt have been more accommodating and bent over backwards to make sure I was happy.Without a doubt, Ill be returning when its time for my next vehicle.
Brian, the sales consultant we dealt with was fantastic. He made everything easy and it was a great experience. Travis, from the finance department, was also a great person to deal with. We came from Northwest Ohio to buy a vehicle and would definitely do it again.
Thanks to Steve and Jeremy for their help getting me into my new to me Equinox! Only complaint is that the car could have had better detailing done before I drove it off the lot. There was still an old toothpick in one of the pockets on the door, among other dirt, dust, and debris. Otherwise, great experience.
Very efficient dealership with great communication. Usually all the paperwork with buying a car takes so long but at Bidleman’s it was so quick. No hassles at all.
Highly recommend getting your next vehicle here. The staff is very knowledgeable and inviting. The process is easy and painless. I LOVE my new vehicle.
Thank you for the great experience! Quick, easy, great customer service. We got the exact car we wanted and it was by far one of the best experiences we’ve had at any dealer. Highly recommended.
The website was easy to use and search through vehicles. Jason, our salesman, was knowledgeable, friendly and did everything he could to make us a good deal. Vehicle was ready to take home same day and were very pleased with the overall experience.
David kept me up to date about the repair needing more parts as the operation unfolded. Great communicator! Ed! Ed is just a master mechanic with exceptional skills! Quality repair work as he is very close with my truck! Thanks everyone else and Merry Christmas!
Terrible sales team! Wouldn’t call back after an offer was given on a vehicle I was more then willing to negotiate price when asked what they could offer I was told this is Albion the middle of no where how can we work on price. I guess if that’s their opinion better off going to Rochester or buffalo for car.
Jen Waters was excellent. She is a professional, thorough and knowledgeable sales consultant who guided us through the purchase of a used 2017 Chevy Equinox. This our families second vehicle purchase at Bidleman because of their excellent product and pricing.
Im very pleased with my recent car buying experience at Bidleman Chevrolet Buick GMC in Albion. From the moment I walked in until the time I left I was treated first class by Jen and Travis. I feel I received a fair deal and Im enjoying my 2018 Chevy Cruze! I highly recommend this dealership from their excellent customer service to their great selection of vehicles and will be referring people I come in contact with to check them out.
The service I received was great. It was fast and the reps were courteous. Overall the dealership itself needs to modernized and updated as it looks like its from the 1970s...but after wheeling and dealing they were the cheapest so I bought from them.
Wasted a whole day getting dragged around by peyton as the sales manager assured everything could be done virtual waited half the day just to find out I could not lease the truck i wanted, asked to finance and get a quote on the same truck and still no response 3 hr later! wasted 8 hours total just to end the day where i started very inconvenient I will gladly take my 50k elsewhere
Brittany & Dave were great. Fast turnaround time, easy process, great prices, quality inventory. Definitely recommend whether Im town or 2 hours away like we were. Definitely worth the drive!!!
Great service whenever I bring my car. They do a good and reliable job every time I need something.
I came in on a holiday weekend for a blown tail light. They squeezed me right in. I was in and out in 30 mins. And everyone was super friendly!
I purchased a 2015 Buick Regal from Bidleman, and have used the service department several times. Wayne the service manager has always gone out of his way to make sure that everything is perfect. I highly recommend these folks, they treat you like family!
My husband and I have our vehicles serviced at Bidleman and the service is great. I purchased a new vehicle in late 2019 and was very pleased with the salesteam. It is a pleasure doing business with this company.
Although I have yet to purchase a vehicle there, the service department is awesome. Quick anytime appointments and the repairs are done right the first time. Ive not had to date any problems with the service.
We thoroughly enjoyed dealing with BIDLEMAN CHEVROLET BUICK GMC and Jason Cammelleri, that handled our deal. There was NO double-speak [is that something they teach in sales school?] giving us the run around, trying to cram things we dont need into the deal, etc...We feel we got the best deal [and we had checked around and got the double-speak I mentioned above. Bidleman treated us as family and it was a great feeling. We traveled from Rochester to Albion and feel the 45 minute drive was still worth it to be be treated as great as we were.Wed recommend Bidleman to anyone looking for a great dealership and a great deal. ~Jim and Carol McAlpine
Looked online for 2 weeks educating myself on which trucks suited me best. I learned enough to become a salesman for any truck maker. Everytime I looked online I found myself back at Bidleman. No One within 100 miles compared to the pricing. I visited 4 major dealers and 2 private sellers and yet again I ended up at Bidleman. It was well worth the ride out to Albion and I couldnt be happier about the sales and service teams, specifically Steve Bagley, sales consultant and Jeremy DeMarco, finance manager. I believe the service techs name was John and he was extremely helpful with his knowledge and pointers regarding my new pride and joy, a 2016 silverado 1500 custom. If I havent convinced you as a customer looking for a super sweet deal and honest, compassionate care, then take the beautiful, scenic ride out to Bidleman and see for yourself. You wont be disappointed. Thank you again Bidleman Chevrolet Buick GMC! I look forward to doing business in the future for myself, family and friends. Happy truckin!!
NEW RATING! This was my 2nd purchase and it was a great experience. Everybody was lovely and worked hard to get me good deal!
Jen Waters cold not have represented Bidleman Chevrolet any better than she did for us on Saturday October 26, 2019. Her professionalism, kindness and knowledge of her job made Joes purchase of a 2019 GMC Sierra 1500 an easy one. Knowing what Joe wanted months ago and the fact that she kept him in mind was absolutely wonderful. There will be no other place we will go or recommend to Family and Friends other than Jen at Bidlemans Chevrolet.
Went for scheduled oil change ended up picking up a threaded rod in tire on the way there and had a nail in another tire . Jason and the service crew were awesome they plugged my tires and did my oil change in no time at all. Will definitely be back. Thank you for ma
I recently purchased a Silverado 2500HD from Bidleman Chevrolet. The staff was very professional and made my purchase easy. I want to thank their sales and finance team for explaining everything to me in laymans terms.Thank you Britney and Jen, my sales representatives, and Jeremy, finance for a job well done.
I have never set foot on this dealerships property. I was interested in A vehicle I saw online. The salesman told me If I put 100.00 down as A hold it was REFUNDABLE until I could get there to see it (im out of area) I changed my mind and cannot get anyone to return my calls or issue my refund. Im Disgusted at the lack of responsibility and proffesionalism of this place and I WILL be telling ppl to STAY AWAY
They made the process so easy and quick. No haggling - without all the nonsense you go through with those other dealerships. Jen was knowledgeable and all around awesome to work with. Thank you for a pleasant experience!
Not your typical run the mill kind of dealership. Everyone there is extremely nice and friendly. They don’t try and push sales on you and there willing to work to get you in the vehicle you want. I can say that I will be going back to them when I’m in the market for a new vehicle again.
From start to finish, sales, service and finance; everyone was great! Jen helped make the the transaction an so easy. I would highly recommended checking out Bidleman Chev Buick GMC for your next car.
Had a light bulb go bad, was in and out with 15-20 minutes. VERY Reasonable price on the bulb and labor. Would recommend the Service Department here all day. Thank you Ethan and Dave.
Great experience. Everyone was knowledgeable and helpful. Left same day with the vehicle I wanted at the price I wanted.
I had issues with my car performance and check engine light. Jason was extremely thorough and explained everything perfectly so that I could understand what needed to be done. Service was quick and results were great!
Oil change and tire rotation were ok. I have this problem where radio cuts out as do onstar locations for 20 to 30 second then comes back on. They claimed this was a software problem that was linked to radio and they updated. Happened again on drive home. This is a 2020 vehicle they said I can bring it back ...but dont know if they really listened to me when I asked if it could be electrical .
They have a awesome service dept, very happy
Ive never enjoyed shopping for a vehicle. It almost feels dirty going into a dealership; two parties attempting to make the better deal. I had been searching for the perfect vehicle for quite some time. I knew what I wanted and what I could afford. Ive been in dealerships where they try to upsell you into something you cant afford. My father found the truck I had been looking for while perusing the interwebs. I decided to take a cruise over. What was the worst that could happen? I had already felt like I had been beaten with stick from earlier in the day. Reluctant, I stopped by on my way home. I walked in, it was busy. I sat down. One of the salesmen, Kyler Hapeman, was helping someone else, he glanced over and asked if anyone had helped. I told him I wanted to look at a truck I saw on their website. He asked if I knew the lot number; I immediately rambled it off. He went, grabbed the keys, and handed them to me. He said hed be about 15 minutes, pointing me over to the direction of the truck. As I sat in the drivers seat I was thinking to myself, This is nice, no pushy salesman breathing down my neck. I walked back in and warmed up. Kyler walked over and asked what I thought. I said that Id like to work the numbers. The entire process was completely transparent. I couldnt believe it. The first time I felt like the wool wasnt being pulled over my eyes. They gave me a great deal on my trade-in too! Travis Bush was amazing at handling the financing, honing it right to where it needed to be. The experience I had throughout the entire process was the best Ive had at a dealership.
Brian Kelley was direct, attentive, and easy going. He was patient with us explaining the small details of car buying, and non-judgmental. He went the extra mile to assist in obtaining car insurance at 7pm at night. I recommend buying from Brian to all friends and family. Thanks again Brian!!
Im the brother of the customer. I was a salesman myself and Id NEVER treat one of my customers the way all of these folks did to him. Their response sometimes expectations are just out of reach. I dont think FREE weather tech style GM Floor LINER , biddlemans promised to toss in upon delivery, was an out of reach expectation. The salesman went out of his way to text my brother personally. He had the worst customer service Ive ever seen. Then the manager swore and talked down to my father !!! Who the hell does he think he is. My family is in the right. The fact biddlemans were trying to cover up the fact they didnt get floor liners rather floor mats, the poorest customer service Ive EVER come across and will never stand behind their word or promise..... If anyone in my friends , family , come in contact with , etc asks where to buy a car ..... Itll never be biddlemans. Stand behind your product, service , salesman and your own values/morals.
My experience at Bidleman Chevrolet, Buick, GMC, Albion, NY, in regard to a National Highway, Safety Traffic, Administration recall for the replacement of Silverado pick-up truck tailgate support cables and hinges.---I arrived at 1:50 pm, for a scheduled 2:00pm appointment. I was told that two new tailgate hinges and two new tailgate cables would be installed. I waited at the service counter, for over ten minutes, until Jason Burley went behind the counter and asked me about six questions regarding the scheduled recall repair. Some of his questions were repetitive. One of them he asked me was, “Do we have the parts?” The parts department is around the corner, five feet way from the service desk. They scheduled the time of the repair appointment. Why is he asking me, the customer, if they have the parts? I said, “They told me they had the parts.” I asked him if they would put anti-seizure lubricant on the bolts. He said “certainly”. Jason Burley told to go into the waiting room and take a seat. I had to ask him three times, how long would it be. Three times, he said that he didnt know and he would get me in as soon as he could. I said that I couldnt sit there for two hours and I needed an approximate time estimate. He then said fifteen minutes. This guy is a low I.Q. individual and also a liar. Approximately twenty five minutes later, from the waiting room door window, I saw my vehicle driven into a service bay. I went out to stand in front of the service desk where I could see the unnamed mechanic working on the tailgate of my pick-up truck. At this time Wayne Miller was behind the service desk. Wayne Miller then said that, per the 12 page GM repair memo, because only the left tailgate hinge was broken off, and not the right side one, that they would not be replacing any part of the hinges. I then saw that the mechanic was about to bolt the tailgate cables down without any anti-seizure lubricant. I asked him to lubricate the bolts. The mechanic said that he didnt know what I was talking about. He then said that they didnt have any anti-seizure lubricant anyway. I told him to stop and said that I wanted the lubricant. Wayne Miller then handed me the GM twelve page recall repair memo and said, “Where in here does it say that we have to apply anti-seizure lubricant.” I said that where in the memo does it tell them what size wrench, or socket, to use? I said that it is generally accepted protocol for bolts that are subject to corrosion and seizure. I said that as a customer, I was requesting it. They said that they didnt have any any and did I want the new cables bolted down or not. They had already taken the old cables off and I didnt want my tailgate falling off on the road. The mechanic then reamed the bolts down with a pneumatic air wrench. When I had walked twenty feet, to my vehicle, to talk to the mechanic, Sam LaNasa had come to the service desk and asked some questions about the recall repair. He then turned to me and said in an elevated volume, “Do you see that painted yellow line on the floor? Customers are not allowed to step over that line! DO YOU UNDERSTAND THAT?” I was silent and shocked by the way he was berating me. He then shouted at me again, “I NEED SOME INDICATION THAT YOU UNDERSTAND WHAT I JUST SAID!” I said, “I understand.”In summation, they would not replace the hinges, although they had said that they would. They also said that, if the right hand hinge is broken, they will only replace one half of each hinge on the tailgate side only, and not the two half hinges on the body of the truck. I have since learned that this crazy policy is enacted because the hinge bolts, especially the ones on the truck body, are so corroded that they will break off when you try to remove them. Probably, because General Motors didnt put any anti-seizure lubricant on them on the assembly line. You have to take the taillights out, lubricate them, and put torch heat on the bolts from the back side to get them out. As of now, I will never do business with those P.O.S.s, ......
Our salesman, Dennis was very patient with us while we looked at many different options to find something that met our needs/budget. He is very knowledgeable about the Chevy products, and explained the options and equipment very well.
Last time Ill be back , last oil change they rotated the tire but never rescaned , Had to go back waste more time , Will NOT BE BACK !
Went in for an inspection, an went fairly quick. Very pleased got in and out so I could get on with my day. The only thing that was not so good, was while I sat in the waiting room...you can hear every conversation going on in the garage and they are not professional in their choice of words. Alot of the famous F word was used. I would think twice if you are waiting for service an you have youre kids with you.
Bidleman Chevrolet Buick GMC did an outstanding job during the COVID shutdown. With their assistance, I was able to take advantage of GMs Pull-Ahead program for current leasees. They picked up the vehicle I was returning and provided touchless delivery of my new truck. Everyone I talked to at Bidleman was extremely accommodating.
Ive never laughed so hard and enjoyed a car buying experience like this in my life I brought my brother back for his. They should film Brian and put him on TV
Worst dealership I have ever bought a new car from...sales person Molly was extremely rude with avoiding all my calls after a purchase I totally regret...will be contacting GMAC...my advice to you all is to go to a larger dealership..wanted to stay local but that did not go well...Still waiting for my emails for onstar..
Great service. Friendly staff. Overall great experience.
The experience at Bidleman’s was outstanding. Every step of the process was handled professionally, in a very comfortable, friendly atmosphere. I would HIGHLY recommend this dealership to anyone.
Both Jason and Jeremy were very nice. I recommend them to my friends. They are willing to work with you. They worked wirh me and my hubby getting things done. Will go back.
It’s very scary buying a car in another state but Jen answered all my questions and allayed my fears. She made the process pleasant and fun. I recommend working with her and the team at Bidleman.
Everyone we worked with was friendly and honest. We reached a deal over the phone and when we came to pick up the vehicle, everything was exactly as promised. We were in a pinch for time and Jason took care of us quickly and efficiently! Thank you!!!
I worked with Shawn Steed as my sales person. He was easy to talk with, not your typical salesman. We communicated through text mostly and he responded to every question I had for him.
Quick and easy process. Appointment was at 4:15, and by 7:20 was driving home in a Chrysler pacifica. Highly recommend
Not unlike their Orleans Ford dealership, if there was a score less than zero that would be a more accurate rating. I turned my Chevy lease in back in August. In October I found out from GM Financial (another bunch of incompetent twits) that Bidleman Chevrolet never reported my lease turned in. I would highly advise against doing any business with this place.
Very happy with my experience at Bidleman Chevy, i was in and out in timely fashion. There was no back and forth Brian was very transparent. He made my purchase simple and fun.
Total reviews rating 4.5
199 Reviews for Bidleman Chevrolet Buick GMC 2023:
Review №1
2022-02-08Jen and Elizabeth were great to deal with, they helped us in so many ways. Jen sold me my Buick . I brought the Buick in to be worked on and ended up by the end of day going home with a new car. I would recommend Bidleman to anyone looking to buy a vehicle from them. Everyone there was friendly and helpful.
Review №2
2022-01-19Jake Carr was so helpful and responsive throughout the whole process! He texted me the day the dealership took in this 2018 LaCrosse because he knew I wanted another LaCrosse ever since I got rid of my 2015 LaCross back in May. Within a few days, I was all approved and he even drove an hour to come get me after I turned in my lease at another dealer. I would recommend this dealership and Jake Carr to anyone I know! If you’re looking for an honest, knowledgeable and caring salesman, he’s your guy! I love my new Buick so much!! Thank you Jake! #carrscars
Review №3
2021-09-24From the moment my mom and I walked in we were treated like family. Everyone was so accommodating and personable. Jen Waters went above and beyond to make sure I got the right vehicle for my needs. Elisabeth made an normally stressful situation very easy and not stressful at all. I would recommend to anyone go talk to them and see the difference between them and any other dealer out there. I will make the 30 minute trip anytime. Thank you so much for all you guys do for your customers! It is great to see there are dealers who treat their customers so well and actually care!
Review №4
2022-02-23Jake was very pleasant to deal with. Made my first time buying a car easy and painless. I left something very special to me in my old vehicle and I called Jake and he went out and got it and said he would mail it to me. I am so grateful for this!!! I would 100% recommend buying from here!!!
Review №5
2022-03-02Even though my car was reserved and a bit longer then 1st anticipated, when it did arrive and when it was going to be a little bit later, I was contacted immediately. I never saw or drove it till the day of my pickup appointment. Paperwork was smooth, no underlying cost. So far I love my service and my new car.
Review №6
2022-01-22Cameron and Elizabeth made my car buying so easy and enjoyable. I went to another dealership before this and was treated terrible. I felt so comfortable w my salesman Cameron and felt zero pressure. Elizabeth helped me keep my payments where i wanted them and added a warranty. We WILL be going back when my husband needs his next truck!
Review №7
2022-05-28Not happy with service. Website said oil change came with tire rotation and did not receive tire rotation. $58.00 for just an oil change. 😳 Service guy who checked me in not so pleasant. Technician was great though. Dont recommend. Next time I drive to the city to my dealership and get friendlier service and better costs. Trying to save gas. Didnt happens.
Review №8
2022-04-03Cameron was friendly and knowledgeable! Overall great job! I am very happy with my new car.He had knowledge and helped me with with all my questions. Also speedy getting me into my new car in just couple hours. I would buy and recommend
Review №9
2022-02-24I had a wonder experience. My sales man and the finance woman were great. Very friendly and easy to talk to. Quick and simple to by a car. They work hard to get you what you want.
Review №10
2022-02-07Excellent buying experience Jake was outstanding to deal with. Actually everyone in the Dealership I interacted with was amazing. Definitely will be referring friends and family in the market for a new or used car to go see them.