Kerbside pickup
Yes
Big Lots in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
SNAP/EBT
Yes
Phone: +1 716-827-4860
Site: https://local.biglots.com/ny/buf...
Site: https://local.biglots.com/ny/buf...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–9PM
Big Lots in other cities:
Comments (199)
Friendly staff. A lot of imported food and deserts. Clearance sections and other great deals. Coupon receipts on occasion. Good place to shop at.
Im getting a new desk from here that goes up and down very 😊 happy
Big Lots offer a variety of home decor, home goods, holiday/Seasonal Decorations, dry food & toiletry staples, etc all at great Bargains. Its my go-to store for Holiday & Seasonal Decorations.Limited supplies and fast turnaround on the Decorations.Would like to see an even bigger variety and larger quantity on hand.
A lot of neat stuff for decorating. Well stocked also
This is the Big Lots that I have been mainly coming to for YEARS!!! I like the new look that they gave it within the past year or so... Everything is always clean and its never too busy. I used to have this one cashier who was my favorite and she always took good care of me. I have not seen her in awhile but overall it is a great location. I will always come and spend more than I intended since all the items are good quality and you usually cant find better pricing with most of the items. I will highly recommend this place to anyone reading this and planning to come visit anytime soon...
Big lots overall has great deals. This one however is just never consistent with inventory or product. I’ve ordered a sofa three times now and each time they’ve canceled telling me it’s out of stock and they don’t have it, but online they say they do and it’s ready for pickup. They need to update their inventory or something because this has become an inconvenience. It’s been 3 weeks now. I get Covid-19 has everything delayed a bit.. (that’s their excuse.) But, If your numbers are off; it no longer a COVID-19 Issue or because of the pandemic. It’s because someone isn’t doing their job right. If this is a consistent problem you need to call corporate and figure out what you need to do in order to get your system accurate!!
I like the variety & they really do have some good deals, but it seems like prices have gone way up on things like outdoor furniture. $1500.00 for a gazebo @ Big Lots? I dont think so.
I was supposed to get a call back from the Manager in regards to my furniture warranty and never received one! We moved and left our brand new furniture at our old place due to damages. The wood literally caved in! For the High prices it is worthless furniture
The woman manager is not friendly. Needs a lesson on attitude. A little power goes to peoples heads. The employees are to be very nice but management is allowed to be a b.
Very bubbly and polite employees!!! Shelf are always stocked and organized except for cereal they always seem to be out. The store was recently remodeled and looks great so much more room the atmosphere is so bright!!!! The dont sell baby things anymore such as blankets, clothes, or diapers and things like that. A lot of nice furniture also beds, frames, furniture seats and they also have the option for delivery.
Great place to look for discounts on name brand products and toys. Perfect for gift shopping!
The 5++++ Stars go to the S. Ogden Store in Buffalo, NY! Actually I would give them 10 ++++ if I could! The Assistant Manager Danielle was a True Blessing who Saved Our Day and Our Opinions about Big Lots. After a visit to the Clarence Big Lots that Evening (10-6-20) in search of a certain style Dining Table they advertise, the Clarence Store called the S Ogden Store to see if they had it in stock. The Clarence Store spoke with Danielle at the S Ogden Store who told the Clarence Store, NO..... they had none in stock. Well the Clarence Store instead of calling to check other stores, took it upon themselves to be LAZY and LIED to us and told us, Yes, S Ogden Store has it in Stock. Well after calling the S Ogden Store to ask them to put it on Hold til tomorrow we were told that they did NOT have it and the Clarence Store was told that they DID NOT have it. Well we were Very Upset and losing all Faith in Big Lots. We called back S Ogden to speak to a Manager, and thats when we were Blessed with Danielle, we told her about our Bad Experience and she was Very Understanding and Polite. Within 10-15 minutes Danielle had called us back and had issue resolved for us. Needless to say we HAVE Our Table and Chairs and couldnt be more Happy. Danielle and Ebony were a Great Blessing and Restored our Faith in Big Lots..... BUT we will only shop at the S Ogden Store now, despite the Clarence Store being alot closer to Our Home they are Famous for being Lazy and Lying to Customers about other stores having the items that they are out of stock on. They tell them another store has it so they dont have to keep calling stores to check. That was VERY POOR Customer Service, Score them 10 BELOW the Lowest Score!!!! South Ogdens Store has Our Business with their 1000% Customer Service Rating and 1000% Customer Satisfaction Rating! THANK YOU AGAIN DANIELLE & EBONY for your Caring and Devotion to Customers!!! 🙏❤☺ Also a Shout Out to the Cashier who was working that night (10-6-20) who was also Very Friendly, Caring and Helpful, unfortunately we did not get her name but she was also GREAT! THANK YOU!!!
Wow!!!!! They have remodeled the store and I love it!!! Wide open spaces that make it easier to move around. They showcase the furniture section. Lot of choices with the furniture and it seems to be of good quality. They were having this craxy one day sale and Awe ordered a bed for almost 1/2 the price I had paid previously at another store. Im excited!! Can hardly wait til its delivered!!❤❤❤
Store wasnt exactly stocked and not alot of customer service on the floor but the cashiers were very polite and helpful! 5 stars to them but a 3 overall.
I love this place! They have the cheapest pantry items and decorations. I come here for almost everything, the store is set up nicely as well
I always find great buys at Big Lots, today was no exception. We found some great deals on holiday decor and in the grocery aisle. The store is clean and bright, and the associates are very helpful.
Like the value and variety available. They need more help on sales floor and more cashiers. Holiday time is coming people are looking for jobs and they need to hire keep customers moving. Once they pick merchandise get them checked out ASAP
Friendly staff. Store a bit messy.
This store is not stocked Well and does not have a wide variety of products , as the Tonawanda location has. Its ok, but not the best Big Lots!
Love this dingens location. The best one Ive seen so far. Also,they r vry,vry, clean too. Idk if it was because they only had been open for an hr,but it was clean.
Big lots was great 😌 the gentleman at the door and check out was so pleasant and helpful. I found everything I needed and got a few inexpensive fall decorations. Good experience!
Love the bargains love the store
Very clean well organized store. Employees were very helpful, even went beyond regular customer service and found me exactly what I was looking for quickly.
They keep the stores nice and clean. The remodel made a difference for every store. So much more open. You can find things very easy. The layout is much better
After shopping for 20 minutes around numerous employees, I was confronted by the cashier basically when getting ready to leave the store because I was not wearing a mask. I had it in my hand. If stores and employees were trained in what is law ( wearing a mask is not a law) and NYS firearm law ( which are true laws that govern the way I must conduct myself while carrying my firearm) less confrontations would happen. As I stated to here. My money spends anywhere. Well Big Lots youre done. Drove up the road to Dollar General. Walked in, same way. Shopped and purchased my items with no hassle. Never going to Big Lots again.
Delivery service team is very rude. I was informed that I was F***** ridiculous because I said its rather inconvient that it is a cash only service. The delivery company proceeded to inform me that 70$ is a small amount of money and if Im buying a couch I should be able to just go to an ATM and pull it out.... Its not even about the money or going to the ATM, it is the fact that this company felt it was okay to insult and yell at me because they do not have a credit card machine and I simply said it was a bit inconvenient.If your calls are recorded, I highly recommend going and listening to this conversation.The store itself was a fine experience but their delivery partners are rude, insulting and certainly should not be customer facing.
The layout, merchandising and signage needs some improvements so that the customers are able to more easily navigate the store to find all of the items needed in a more efficient manner. Its very scattered with no rhyme or reason and not at all like other Big Lots floor plans. All franchises should make brand consistency a priority in order to maximize revenue.
Big Lots always has a lot of great deals - especially around the holidays. I work relatively close to here, so I frequent this place pretty much daily. Ive never had a problem with this establishment. Id definitely recommend!
Pretty good for a big lots as some good deals on things and some not so good deals a bargain stores often do not offer bargains on everything they sell it helps to know general prices of what you buy and were all in all good store
Nicely remodeled. I was going to buy 2 pillar candles once I got there as there was a sign saying 30% off select home items ie: candles. So when I went to check out I asked cashier if Id be getting the discount. She looked perplexed and said the cash register says not included. Seemed odd to me but I didnt push it as she was stressed. I remember when Big Lots opened in early 80s and it was a big rummage sale-like place. A step or two lower than Ollies.
It was not an exciting trip just picked up carpet cleaner. Long line one cashier same ole Biglots spend more time standing in line the shopping.
This Big Lots is dirty and gross. Staff isnt very friendly and smoke right outside the doors to enter the building. If I had just arrived and saw that I would have left but I was leaving. Theres a very obvious picnic table in the back that looks like a break area that could be used for smoking. Three people standing around the front but only one lane open with a lineup. Didnt see any associates anywhere else in the store.
Always something to buy at Big Lots.
So much out of stock and out of season. Only 2 people working so no one could help. Basic items out of stock with no idea if theyll be restocked. Wal-Mart is way better in every way.
The place for all your holiday gifts and home decorations. One top shopping. For everyone on my list. Clean and clear aisle.
They have quite the variety of items at big lots from furniture to electronics and everything in between, they have a varied array of knick-knacks there as well as small appliances, I really like shopping there because their prices are competitive, it is truely a one stop shopping experience.
You can find everything there, you can surprise how many good stuff they have, wonderful tea s, organic food, international food, always have discounts prices. They sell everything. The people that work there are cain and always helpful. I love this place.
Good place to find furniture for your house/apt
Friendly staff, pretty quiet store. They seem to have a leaky roof problem that has been going on for a while, right over the food section. There are storage totes blocking the aisle its concentrated in, catching the yellow water. If this is a corporate issue, I hope they get to it soon. Leaky roof water right over food isnt great.
Just remodeled the store. Some of the same great staff always a friendly and well stocked store. I really missed this store during its remodeling but they are back better than ever.
While they were out of a couple of things I wanted, staff was nice, store in good order.
Just absolutely beautiful people... thank you Mike in furniture and the store manager...you warmed my heart with the help you gave me...
👍
Picked up a dresser and night stand and the worst customer service ever!!! Slow and very unfriendly I felt as it was a hassle that I spent almost 1,000 dollars at your store
This is my go-to place for a quick stop so whatever Im trying to figure out so I recommend coming back you can easily find what you need without having spent a whole bunch of money
Everything is in order and easy to find. The employees are very nice and extremely helpful if youre looking for something or have questions about any merchandise
They have their workers follow you around to make sure youre not stealing!!!
It used to have more trendy and upscale items...lately seems to carry more cheap junk and damaged goods. Still worth a look for an occasional item that is worth it but overall quality is down from years ago.
One of my favorite places to shop has a little of everything great values and awesome specials.
Great staff, low prices and every one is properly socially distanced
So much nicer after the remodel. Clean and well lite. Store personnel friendly and knowledgeable
Very good clerks where right there to help me buy a couch great price and top name brand
Awesome. The clerk at cash register was wonderful, very helpful, thanked us for shopping there ans had a pleasant demeanor.
Nice pricing, great atmosphere. One of my favorite places
I had a good experience there Susan came up and relieved one of the cash registers and she was polite personable the store was in order I would stop again thank you
Our cashier Lynda was as wonderful as the bargains we purchased.
The new store is soo nice! Clean and well organized. I enjoyed my shopping experience!
Good. All the new inventory they had a couple months ago is getting thin and has not been replaced.
Very pleasant always like shopping here....fast check out
Friendly, helpful employees. Many varieties of items. Great prices.
Its great Ive worked here twice friendly attitude great furniture great layaway financing great lease agreement awesome shopping here
Everyone is very pleasant and helpful. Prices are very reasonable. Some isles can be tricky to maneuver, bathrooms sparkle .
Theyve remodeled and upgraded all stores they look so clean and organized and fantastic prices
Always look here first when Im looking for furniture. Good deals are common and they have a decent rewards program.
Good prices, friendly service, luv the friends and family sales
Always a great place to check out the good deals
Great values.
This location is one of the best in the area. Very clean well stocked and friendly.
This the only big lots I like to go to they are nice and they really help you here
Lots of surprises as to what can be found. Quiet location makes finding items easy.
Great prices!
Everyones always helpful. For only 500 bucks I bought a broyhill couch, beautiful.
I like how they have updated this location! Much more pleasant shopping experience and friendly staff!
Great Variety in products. Excellent product organization if a sign says thats where juice and only juice is.
I really like this store prices are fair and store is clean
The people were really helpful and informative and give me a few tips on how to get a few things I wanted to get cheaper
Great location to shop. Needs more items and sudden items are overrated with their prices
Great place to get last minute items .
Very nice got bought an awsome recliner for a Christmas gift. The employee was very very helpful.
Particularly enthusiastic about organic food/spice/drink offering and very reasonable priced
Helpful staff who cashed us out quickly. Good prices on household items.
It ok but the door way going in smells like a ash tray cant shop
Prices are good here and there are a lot of food item you cant get elsewhere.
You will find everything you need, and then some...Great prices, friendly staff.
Friendly place to shop,great service and prices.
The cashier the young man i had tdy was excellent polite and friendly
Nice store the workers are less than inviting.
Great, good selections of everything you may need. Price alright!!!!!
Nice store very polite employees.
Good prices and sales. Easy to get questions answered
Tried to buy furniture that was on display they didnt have it in the back sad
Dont like the store anymore used to love shopping at it before they remodeled it
They were my fav stores until remodeling, along with which came price increases.
Have 97% of what yu want fast service very helpful staff
Kind of disappointed with the store now that it’s remodeled. They don’t have the selection they did before. Went and they don’t carry window blinds or air freshener replacements
Very helpful to me and got money back Great
Went to get repeating stuffed dog but only had repeating snowman staff friendly prices so so.
I found that their products are cheap youre not impressed quality at all I wait for you old Big Lots
Great deals and good prices today
Some good deals on kitchen stogage. 90% off xmas stuff
Love this store, I always say this is my store, LOLOL.
Clean,friendly store and they always have a large selection of items
To pricey for my taste but a nice store
Love the store
Friendly folks, decent prices and some hard to find stuff.
Store reopening in July. Remodeling now the store is real nice
Love the remodeling of the store. Great bargains!
Always a great place to shop
Great place to find that item you may be looking for
I like this store but half the time they are out of what Im looking for
Great deals and great social distancing
I love big lots you never know what youll fin what sale
Got great deals on after Christmas sales
People that work there are very helpful. And very nice.
Always has a good sell cant beat the prices
Good deals courteous service I found what i was looking for
One cashier,six people in line,cashier dealing with difficult customer,taking way to long
I like here cheap stuff and fast shopping
I truly like this store & its bargains
Its Big Lots... Go in find what u need and go... Thats what i did.
Great verity as well as items of old.
Didnt carry what I needed this time.
Cool discount store the staff is friendly
Not only is the prices 👍 great but they welcome your service 🐕 dog !
Great selection of goods
Great prices. Always in and out in under 10 min
Good help, shelves always filled.
Didnt have what I was looking for
Cashiers are slow. Cant comprehend simple math
Store has been improved, but area is filthy
Fast service very helpful
Great deals but the store is filthy
I cant be here too long....or I will be broke.
Looked to get out, to look for some summer items
Lots of great deal Love this store
They always have what I need
Not helpful.not friendly .im on crutches,and not one person that was 10ft from me offered help.shameful
☺
Has quality merchandise at a decent price.
Great staff, reasonably priced
Cant find alot there when its on sale. Limited options available.
Store.Sells stuff. What more do you want here?
Nicest big lots Ive been in
Everything u need from garden tools to food and everyone in the middle
Lots of items but the prices are the same as regular store
Great prices for household items
Didnt have what I was looking for!
Best budget furniture ever!!
Its a Big Lots, beware of so called deals.
Got the tower I wanted for so long for 45$
Great place to shop
Store is a dump but staff is friendly
Not the best but still good prices
Great place an fair prices
Didnt give us all our bags.
Very nice place to shop
GREAT STORE REASONABLE PRICE 😀 $$
Awesome deals friendly people
Nice store, good deals
Prices are good for home decor
Low prices good service
Total reviews rating 4.2
199 Reviews for Big Lots 2023:
Review №1
2021-06-20Hello World, visiting Big lots was extraordinary awesome. Couldnt find a worker management need to hire more people. There are people looking for a jobs, management right next door they need to just send them right next door lol. So filling those positions should be the number one goal.The line was long because its only one cashier we need people to apply for Big lots maybe theyll get in there. Have a beautiful and blessed day.❤️
Review №2
2022-05-22This place has become an absolute nightmare! I love the store,But I cant deal with the lines anymore.the Check out process at this store is unbearable anymore! All the freakin questions! The stupid clueless customers are also to blame, never prepared. Do you have your rewards card? No? Email àddress? That isnt showing up. How about a phone number? Nope, that doesnt show up either. The cashiers are for the most part slower than molasses in January. Would you like to apply for a credit card? Theres a survey on your receipt, but I have to circle it. Oh, hold on, my pen is out of ink. every customer, all day long. Im done! This store is far and above the worst of them all.
Review №3
2022-06-19It was pleasant lots of nice items to look st we found what we wanted and more
Review №4
2022-08-11This store hardly had anything in the store. Thing were very scattered not organized
Review №5
2022-08-16The cashiers are like zombies. Two people in line you will wait a half hour.
Review №6
2022-03-12Well organized and clean store very friendly and knowledgeable staff store was very clean I will shop there more often
Review №7
2021-11-20One of my favorite places to go for Holiday Decorations and Seasonal too.They have some dry food items at great prices, as well as, cleaning supplies and paper products..plates, napkins, paper towels, toilet paper, etc.A little bit of everything....bedding, kitchen cook and Bakeware, bathroom rugs and towels, small kitchen appliances, rug shampooers and vacuums,, some lounge wear, etc.Most items are great deals and brand new. No flaws.You can order online and pickup at the store but it has to be available at that store.
Review №8
2021-10-28Shelves were neatly stocked, decent selection in all areas. Was in the store for aprox 25 mins and seen 6 different employees none of which said anything or even smiled at me till I checked out. She was polite and friendly. Parking lot didnt offer much lighting and was schetchy.
Review №9
2021-09-23We love big lots especially around holloween they have great holloween stuff
Review №10
2022-07-12Clean not busy reasonably priced and friendly cashier