Kerbside pickup
Yes
Big Lots in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
SNAP/EBT
Yes
Phone: +1 716-874-1213
Site: https://local.biglots.com/ny/buf...
Site: https://local.biglots.com/ny/buf...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–9PM
Big Lots in other cities:
Comments (199)
Love big lots. But the stor loomed lije it was closing down? And furniture delivery can only be done on Thursdays? And no set times? That makez me go to another store to buy!
This location is a complete mess week by week lately. The shelves are not organized, there are boxes laying in the aisles also there are ladders that are out that is not in use. Clearly there is no store recovery. There is a need of a new staff in this Big Lots asap starting with all management! There was a guy manager sitting down at the register doing absolutely nothing.
Can get great stuff at a great price some stuff is junk just do your research
Staff was extremely nice and helpful! We went in to pick up a sectional and two young gentleman quickly helped us load it into our vehicles. Happy with the experience although the scenery could be a bit cleaner behind the store if youre having customers pick up furniture there. Overall positive.
Went shopping for a recliner, they had a huge selection. Jules in furniture was a huge help!
This location had exactly what I was looking for and more. Yeah! Store was clean and my cashier was friendly and courteous. He even asked if I would like a bag for my purchases. I normally have my own, but I went in for 1 item and came out with several. Big Lots has a large variety of of merchandise, so be prepared to look around. Conveniently located on Delaware Ave in Buffalo in a plaza shared with Kohls, Tim Hortons, Lilttle Caesars, etc. Needless to say I didnt have to cook because Little Caesars was my last stop before going home. It was soooo good. Both locations follow COVID-19 regulations, so be courteous to yourself and others. Wear your mask.
Very rude staff. Tried to question about why the online order was canceled and how the money was taken out and she cut me off completely and gave me attitude. Never coming back to this store AGAIN!
Great spot to find many dismonds in the rough. They have really awesome hospitable associates. They are always welcoming friendly and very helpful. They do not point you to what you need they walk you to it. I love that. The Christmas options are amazing. I found so many great snacks from when I was a kid that you can not find in many stores. A must shop place that isnt always over crowded like Walmart.
A man was stitting out side bagging for money and the people in the store are doing nothing. And it only has one door being used.
Do not bother with delivery. Paid $95 for Same Day delivery and they never showed up. Called the following day and they said they would call me next week to pick a day to reschedule. I went to store to pickup order the following day and they refused to remove the $95 delivery fee saying that it was impossible. I asked for a supervisor and was told that they dont have time to talk to someone over a $95 delivery fee. The manager could care less. Very bad experience.
Everything and anything you could want or need is here at a great value too. All the newest being put out now its gonna be a spectacular spring and summer.
Yikes!!!!! Must have been the day after big sale....looked like a free for all. Found 1/2 of what I went for. Sorry.
Store is quite empty but its a good option for cheap furniture and some home stuff. Otherwise its kind of difficult to get help when its busy. I had to go to the store a couple of times before getting the furniture I wanted.
Hadnt been there in a while and when I walked in love it. Like the new register area are nice and clean which is what people see. I hate walking into a store that is not clean. It kind of gives me the creeps and if they sell food thats worst. So hurray to Delaware big lots. And everyone is so helpful and nice and willing ☺️☺️
I usually like to go to the Big Lots in my area so I can be a little biased BUT when I am in the area, I will ALWAYS come and give them some of my coins. This one is just the right size, not too big or small. Always stocked with good items and has a variety of items that you need. The pricing is always fair and its always clean. Never too busy so do not expect to bump into people or wait in line forever. Always a smooth transaction and this is mainly ONE of the two locations that I will faithfully go to. Big thumbs up to whoever is running the show!!!
The employees were very nice and helpful .Showed me where cell phones accessories are and found what I needed at a good price .At check out the cashier asked if I had served my country and received a discount. That was great too !Big Lots in Buffalo off Delaware Ave near Hertel . Willbe be going again with that service and selection ....Shawn
First off the Big Lots web site is way off as far as inventory. Having said that we went to the store that was supposed to have 3 in n stock but none were available. Associate checked other stores and there were 4 available at that store. Got to that store and would you believe that there was nothing there as well?
Filthy store not well stocked maintained tons of stuff in incorrect places with incorrect prices and they are not honoring the price employees not wearing MASKS ....
Not a very happy customer. The manager Greg was with bad attitude and almost hit 2 Senior citizens with shopping carts that he had collected from the parking lot. He also was verbal and piss. Then I called to get some information about Mangers and Kaitlyn also gave me attitude, she hanged up with out me finishing my conversation. Deny giving me managers name. She stated she not here and dont know when she going to be.
We actually had a really difficult time here this weekend. We came a few days ago to purchase a couch. The couch wasnt in stock here but their inventory said another store had it, so we ordered it online to go and pick up. And hour later the order was canceled. When we called it was apparently an inventory error. We then spent the last two days trying to find any similar couch at any of the local big lots. We were told every single store was out. Finally we decided to come into the store again and see if we could just get something. Our old couch was falling apart. Thankfully, Tanner was working today. He went in back with a manager and found us the one we were looking for brand new. He even loaded into the car for us on this 90+ degree day. All 5 of these stars are for him.
Horrible. No shopping carts at all. No handicapped carts either. Now that Im disabled , I cant shop there anymore and really do like the merchandise.
Staff is never helpful. I ask where I can find an item they say it should be in Aisle ? An obvious aisle that I already checked, said where already looked, replied with the Lazy answer if its not on the shelf then we are out of it. Cant be bothered to look maybe I missed it or maybe just maybe more than what fits on the shelf was ordered and there is some in the Store Room!!!!!! But no, this Big Lots Employees has become very Lazy!!!!!! So sad it use to be a well organized and clean store with helpful staff.
The store is clean in the service is always good here. For the past several months the store always has a pict overlooked and not much stock for many items. Ever since the store was remodeled the prices of many go to better price items have gone up.
Newly renovated and looking snazzy, the Deleware Big Lots staff also shines. Jama, the manager of the furniture department was phenomenal. Helpful, knowledgeable and nice she was terrific and made my shopping experience great!
We had a specific furniture piece that we had been searching for and only this location carried the item. The team at this location led by Jules was instrumental in helping us purchase and receive our item. She went above and beyond what is expected of a manager or employee to make sure we received what we were looking for. I would certainly send anyone to this location for assistance in the future. I also am happy with the quality of the furniture and the pricing is reasonable.
Friendly, helpful cashier and the item I purchased was quite reasonably priced compared to another big box store. I signed up for their Savers Club and got a 20% discount on the airbed.
Mike helped us for several hours as we shopped around for furniture and went over our financing options. We are very satisfied customers and felt we were very well attended to.
Great prices..on everything
Love Biglots. Just went in to buy dryer sheets and $60 later...😁...Still happy with all my purchase..
I stop for snacks and interesting gadgets!
Love Big Lots! Some packaged food, home goods, sundries, affordable mid grade furniture, holiday and seasonal goods. They usually have other special purchases too. Good prices, handicap accessible, free parking.
The employee working in this store have an excellent customer service and they offered help if I need. Although, I didnt buy anything, but i have a little conversation with two employees and they smile. It was Good little experience
Great prices. Loved their furniture selection an their prices.
Very good on discounts.
Grand opening! Useful ptoducts..good prices on k cups..dog products..cereal.. incredible furniture..sofas..tables. The manager and associates wonderful..accomodating..plus we got a. Goody bag!
Big thank you to store manager mike hes amazing and had tons of patience with all of our questions and went above customer support when helping us purchase our couch definitely recommend this location as they also have had major improvements in cleanliness, organization, and management and it definitely shows.
Like big lots hate this location customer service is horrible!!
Big lots has a wide selection of various items. They did have some empty shelves at this store, but the staff was extremely attentive and helpful.
Great place usually pretty cheap on most things you would expect. Recently, rearranged the store so it looks much nicer and a bit better placement.
Nice place to shop. However, buying furniture here is a headache because of their delivery systems. Normal shopping here is okay due to prices.
A bit on the dirty side and a lot of the things smell musty but the deals are great. Also the scent always washes out so it is only a small I convince for great deals.
Lots of cool cheap, stuff-- but I just left, because one cashier, and people in line all the way up the narrow merchandise eisles. Nope.
All the toys were suppose to be buy 1 get 1 50% off it said it on the add also all over the shelves and when I go cash out I was charged full price for all the toys I asked the cashier how come I was charged full price for all the toys she tells me Idk how to do it so instead of calling someone who does she got real nasty n tells me well do you want them or not so instead of causing a scene I paid the full price for all of them so check your receipts if recently bought toys there this wk today is 12/21/19 it was the one on Delaware ave Buffalo, N.Y.
Waiting for the furniture lady for almost one hour and half and after she came she helped other people they came after me.Not professional at all!
I wish i knew this store even existed! I drove by and was excited. Employees where helpful and its a very clean and very organized store. I definitely will be back to shop.
Im concerned about one of your employees , this person has to stand in the hot sun (during a heatwave here) without water, seat and umbrella (for shade )holding a sign most of the day. I cant in good conscious continue to shop at big lots until employees are treated in a more humane manner
An average Big Lots but it makes me miss the Tonawanda location even more.The place was a mess with merchandise scattered all over. Nobody was even trying to straighten up. Three cashiers doing nothing.Once Tonawanda reopens I dont want to come back to Buffalo store.
Store looks great. Folks working there attentive and friendly. Cashier was smiling through tough customers. She was great.
Theyve really cleaned this store up. Much better organised than it used to be. Some good deals in here.
Inventory was not replenished. One cashier was very impatient with customers. Garbage on the floor and carts of unstocked merchandise in the isle
Most the time its cheaper than the other store for certain things all around its a pretty decent store and pretty good customer service I would say its 4 to 5 star place a little bit on the older side but what do you expect from a inexpensive store.
I just resently started going here and I have found it to be a good place to shop. They have a wide variety to choose from and I recommend you to try it out and and see if you like it too.
Always find something I need at big lots! The occasional 20% coupon is nice too.
Unfortunately this Big Lots looks as if it had been struck by a tornado. Plus they had almost no selection. Will avoid in the future.
Love this store! Seasonal items, everyday products you need, even food, furnishings and furniture. Awesome prices as well to save some much needed cash.
Ok for soda and n food many people buy furniture from there but I wouldnt go to a real store for furniture.
Miguel the manager useless . Big lots is useles spend 1400 and you can’t even give me a set worst store ever . Thanks Miguel for maki me shop elsewhere!
You can buy a vast majority of household items at a discount price. I shop Big Lots at least once a week. The bounty paper towels are the best!!!!
Big Lots on Delaware is very unkept and needs to be swept once in awhile. I go to the one in the young street plaza and I will not go back to the one in Buffalo
This is a great store to purchase the same items at a very reasonable price and save cash and most likely to find what you went there for
Furniture sales were rude and needs to be fired.
Pretty big store, well-organized although I was looking for hair gel and could not find any. Tons of furniture and staff was very polite
ITwas grate I returnted a product that. didnt have all the parts to it. the salelady. told me to just go back an get another. I had my receipt an the exchange went well THANKYOU BIG LOTS An I will shop there again
A lot of good stuff. Excellent prices!!!
I love Big Lots I think Big Lots its a great score I love going in shopping I always find something that I like its one of my favorite stores
Surprisingly a good selection of things
The prices are very good, and they have a very wide selection of products. Easy to do one stop shopping, and the location is convenient.
Love em. They r soooo reasonable ppl. Bttr than walmart,family dollar,n dollar general. No they not as cheap,but u will hv a selection outta dis world to choose frm. Believe dat.
You can find some good deals here. But some of the stuff sold here is not great quality. If you can find a sale it is well worth your time.
Great prices. Very small store. Aisle are very narrow and usually aisles are bare. Employees are so so. Cashiers are always slow.
Great for home decor and furniture but dont really have school supplies as much as I wish.
Always a fun place to shop never know what you will find! They also have the coolest decorations for every holiday!
The only place where you can buy a couch, a tv stand, socks, and a gallon of hot sauce at once...
Many things you can find that wont put too much of a dent in your wallet, but some brands might not last as long as others. As with everything shopping, use caution with your wallet and how you use it.
The staff at this location is very pleasant....store just needs a little makeover, it is rather dated and congested. Restroom definitely needs attention and remodeling....
Great place to shop for all you need and a good customer service
Much larger furniture section then I remember. Very reasonably priced items.
Everyone was pleasant and helpful...nice selection of Xmas decor etc...
Staff was pleasant. Store was messy but the few workers I saw were all working very hard
Can always find something here for my home. Prices arent as low as they used to be on certain items but I guess fair.
I like the assortment of household goods to bedroom and living room furniture to assorted cheap groceries to kitchen utensils all in a moderately confined space. I love it all.
Its a big lots. Very clean and nice of big lots Ive seen.
Needed to exchange something they were very professional took care me right away, refunded part of the money back right away that was due to me, I would do business with them at any time.
The one guy who stock shelves was extremely helpful. Whoever runs the furniture department needs more help
Staff not friendly or helpful. Items are just scattered in random areas.
I Always buy brand name make up at an affordable price. Love it.
Love 💘it just got new dining room set
Customer service could be better but decent products and mostly in stock
Great place to shop and get great deals.. buying a love saet and chr and making payments...
Love this odds and ends store. You never know what youre going to find. Good deals.
They have remodeled the store so well. It looks clean, bright, and organized.
Theyve changed the type of things they sell. Reminds me of a small furniture and home goods store now. Ok place to shop.
Helpful staff, well stocked in just about everything and no long lines
Michele the cashier was really sweet. The store was clean and well stocked.
Love Big Lots & I never have enough time to fully Explorer all the great deals.
Theyve changed too much its really more for furniture now a days then anything you think you can buy there like before
Not a bad place rTo shop nice prices really nice ppl to talk to the store is eazyvto get into withca wheelchair
Store is disorganized, difficult to find what you need, lots & lots of stuff you dont need, prices are surprisingly high on some items, but staff is generally friendly & helpful.
Love the pet supply section !
Quality furniture at reasonable price. Padio and garden items have real good deal. Good for home & decor.
Big lots on elmwood ave have good prices,they are having alot of nice Furniture coming in lately,
The staff is always so friendly! (And I found a weighted blanket with glass beads on sale)
Awww, was to close to closing, my cousin pickup glasses a pack of 16.
Great prices kind if like a mini Walmart
Friendly and helpful staff. Simply cant beat their prices on certain things.
They just went through a remodel and the place looks amazing now and great prices too
Nasty cash out clerks! Not going to this location again!!
Big Lots Have Alot of Great sales I Love Shopping Their
They didnt have anything I went to purchase,all cleaning products was empty
Only problem I have with this location is the cleanliness. Floor and some shelves are often dirty.
Good sale- everything in store 20 0/0 off. Held several times per year.
Great service with a return and a purchase on 11/19/20.
The renovated store is beautiful. Nice large selection of furniture.
We went looking for thermal curtains. Had a large selection of 84 inches but not a good selection of 63 inches which is what we were looking for.
There prices have been up there
Clean store.Like the food items. Priced right!
The place has changed it looks great they got broyhill furniture
Can nearly always find just what I need or want, at the best prices in town!
Big lots always a treat. Love the items I always find I interesting and inexpensive things.
I went looking for furniture. I didnt see anything I wanted
Love big lots .
Clean. A lot of space to walk. And unbelievable deals .. Thank you Big Lots!
Clean facility. Could have better customer service agents on the floor to assist with questions. No one was around on floor
Many items, good prices on most things.
Best place for home decorations eva!
I live in California, but someone on twitter pointed out the photo for this store which i found amazingly hilarious. 😭😂
Store needs work, but the employees were nice/knowledgeable
Thats the best rating I can give them and thats,probably one star too high.
Lots of good deals on many categories of merchandise. Never know what youll find.
Love coming here when I can there are always deals and I save a bunch.
Great service, but furniture dont lost long.
Not the best of the Big Lots in the area but it would be better if clientele werent such slobs.
Always great cant Go shopping without stopping at BigLots. Fun Fun
Cluttered, disorganized, messy, and dingy.
Always deals here
Has wonderful bras! Good prices on Blu-rays.
Good prices. Have dropped some items.
Alot of good buys on Xmas food gifts
I find great kitchen pans, towels, etc here. I really like it.
Can get many items for cheaper price
I had no trouble finding what was there for, one complaint on a one cash register open five or six people in line waiting to be cashed out
Good prices I will be coming back
Great Deals from furniture and household items good variety on toilette
Changed the entire store around. Easier to find what you want.
Great prices, good selections.
We go here to save yet we get played. The quality is horrible(rejected), yet its sold too high
Cashiers are friendly staff is helpful. Some real bargains..
The Delaware Ave store is the only one worth going to these days.
Great selction.Toys 50% off
It has a lot of household and grocery items at a discount
The door to enter/exit is the farthest from handicap parking.
Everything was nice the attendee helped us with our needs
Good prices; selection always changes
Got the coconut water I usually buy at a great price.
Store is so gross n nasty.. I cant believe they are still open.. Nasty nasty nasty
If youre in the market for a cheap chair or couch, this may be your place.
This is a good place to things for the household, yard, garden and food.
No air conditioning or things that tell you what the price is
Great store if your on a budget.
A C not working.. no carts
This store is only good for cheap furniture.
Good deals on Kitchen and Housewares ...everything else is destartalado.
You can find anything and everything for a good reasonable price.
Yup
The person that checked me out was amazing he is an amazing worker
Had just what I needed and the sales staff was friendly.
The beds were stained and smelled like bed bug spray & the store was just very disorganized its self.
Had a great Experience😀😀 Casher Very Sweet
As long as getting out in a decent time it was good
Very rude.if l wanted to be ignored Id stayed home
You can find things that you might not be looking for! Interesting!
Junk store, Thats all I can say. Overpriced dollar store. Furniture very cheap looking and expensive.
Reasonable prices on food and housing supplies
Friendly staff, organized, clean, cheap. Recommended
Had what I was looking for at a great price.
Great selections and service
Cheap, many household items and food here. Its like a cheap mini Walmart
Cant beat the prices. And the variety of products. Also I find things here that I dont see at other stores.
Lot of discounts but you got to really look through there stuff
Good deals and good selection
Store is ok, little messy, staff was friendly.
Its okay. Its big lots.
Had a bunch of stuff I needed and clean
Got my instacpot finally yayyy🤪
LOVE BIG LOTS THEY HAVE A VARIETY OF COOL STUFF
Great stock of every thing
Great outdoor stuff for garden, planters, decorations, lights. Furniture.
The wait was not long. They had what I wanted. I will revisit.
20% off this weekend...Not many people there as snow storm.....
Total reviews rating 4.1
199 Reviews for Big Lots 2023:
Review №1
2022-05-23The employees at this location are very rude, and not friendly or welcoming. I was not asked if I needed some assistance or help with finding anything. But the employee chose to follow me around the store and profile me as if I was suspicious when I had no bag or coat on. The cashier was rude and did not greet me and this happens every time I go in here. I haven’t shopped here since last year and now I see why. They need to do better at customer service and if a customer seems shady or they want to objectify you because of your race. As many people that we’re in the store, maybe communication would have been a better result, than mindlessly following a shopper that you hadn’t asked if they needed assistance. It saddens me to have to write this, especially when it’s your own kind in the community that you live in. All I’m asking is that you do better at making people feel welcomed in your store, and I will probably never shop here again.
Review №2
2022-07-05Discount prices, friendly staff, cool stuff. In and out store. Many seasonal deals
Review №3
2022-03-23The cashier was surprisingly nice: they greeted us when we went in, and was very kind when we cashed out. We didnt have to wait in line at all
Review №4
2022-05-20Not a bad store. Lots of variety. From home decor, to chips and furniture.
Review №5
2017-02-06You can find some great deals in this big store. I love coming here in the summer and stocking up on ridiculously cheap pool toys. Lots of parking and friendly staff makes it easier to keep coming back.
Review №6
2022-07-08A wonderful alternative to Walmart or Target. Easier to maneuver and a wide variety of items from household items, to food, furniture (indoor and outdoor), and personal items. If you sign up on line, they will keep you informed on all the latest deals and new items that can be found throughout the store.
Review №7
2022-01-13This place looks a mess. Hardly any stock. Shelves bare. Unpleasant shopping experience overall. You gotta get it together, Big Lots
Review №8
2021-06-05Hello world, Big lots the store that has more. Somebody prices are low pricey but I guess when they give you the discounts at all pans out. The store is a nice size but it seems like every time Im in there everything just look giant to me I dont know if its because Im short or whatbut a lot of stuff that I need is always going to Top shelf hell the staff is cool cuz they do help me if I dont know where something is they assist me and I love that theyre polite friendly and nice. And this is a store that has a little bit of everything. Have a beautiful and blessed day ❤️
Review №9
2021-12-27Very bias on their hiring Stop saying you guys are hiring, when you have people that can do the job they never receive a call back.With several calls and attempts. I dont know what kind of quilifcations you need just to stock selfs and push carts.
Review №10
2022-02-03Sales person in the furniture dept refused to wait or answer any questions that I was asking, ignored me totally, never received such nasty treatment before in any store, will never return to that location again.