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Phone: +1 718-429-4900
Site: https://www.bigpianomoversofquee...
Opening hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
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Total reviews rating 3.9

31 Reviews for Big Piano Movers Inc. 2023:

Review №1

2022-08-10

The salesman, Brian, promised $35,000 liability insurance and gave the cell number for contact and said that there will be 4 movers and that he will be here to supervise the move too. However, after I hang up the phone, he did not answer my call nor text. We have no idea whether the movers will be here or not. We thought the movers are not going to come. They did come in the said time range. The team starts disassemble the grand piano without showing us the promised contract. After I asked for the contract. The contract only has $5000 liability insurance. And, we only got 3 movers, not 4. And, that makes the 2 workers work extra hard to get the piano moved. They pulled our stairs handrails so hard that the railings are on the edge of being yanked out of the stairs. Thank Goodness, nothing broke. Will I hire them again? probably not.

Review №2

2022-05-23

I just had the best experience with Frank, Luis and Mr.El Tigre. I had their help going up a narrow staircase with a tight turn about 8 years back. 8 years later, I was ready to move again and this time I went with a large moving company who promised me they had professionals who could move my 54” upright Yamaha along with my other belongings. Because this was such a big move, I figured it made the most sense to go to a one stop shop. Moving day came and went and they moved everything but the piano. They just said they couldn’t do it and left it at that. I was running the risk of having to pay another month’s rent if I didn’t find a way to get the piano out on time. I should’ve just called Frank. Well, I ended up calling Frank and he came to the rescue. They protected the piano, maneuvered the narrow stairs and tight turn with ease, got it on the truck and moved everything to the new location, unscathed in about 1 hour. I would highly recommend Frank and his friendly crew for any piano moving job. They were flexible, worked with me and were extremely efficient. They turned a nightmare move into a dream.--edit - heres a small detail that I wanted to add. The previous movers had the piano all wrapped. I told Frank that he could just move it as is. Being the perfectionist he is, he felt around the plastic and noticed Weak points where the piano wasnt fully covered in the blanket underneath. Without a question he had the piano unwrapped and re-wrapped to his specifications. Highly, highly recommend.

Review №3

2022-08-18

Frank and his team were Professional, Fast, and Courteous! Great Price for Great service! They moved a piano and some furniture for us swiftly and carefully. Thank you and God bless Frank, Luis, and Carlos. 👍👏🙏

Review №4

2022-03-04

I had an excellent experience with Big Piano movers today. Not only did they offer the most competitive rate, they were polite, professional, fast, and easy to communicate with. I am very pleased.

Review №5

2022-07-12

We had a piano moved and they were very professional. Went above and beyond! Would definitely use them again.

Review №6

2022-01-01

I’m the owner of Prosper Pianos, a small piano store in Bedstuy, Brooklyn. For the last 5 years, Big Piano Movers have been my preferred movers.They are by far the most reasonably priced and most experienced piano movers in the area.Due to the nature of difficulty with piano moving, unforeseen circumstances can arise-rest assured that his crew is knowledgeable, experienced and kind. They will safely deliver your instrument.They are also insured (for buildings that require such certification).Some of the more disparaging reviewer‘s here fail to acknowledge that there are not a lot of other companies that do piano moving and typically charge almost double the rate-this company provides a vital service to musicians and institutions in New York City and I highly recommend considering them for a piano move.

Review №7

2021-07-10

If you want to pay to dealt with badly, then look no further.The first time I used them was WONDERFUL. They took great care of moving my piano to a temporary space in the midst of cold February 2021 weather. I tipped them beyond 20% and knew that I would return to them once I closed on the purchase of my house. Fast forward to the last week of June: we committed to move the piano to my new home on a specific date, specific time, and I was given a specific rate. I called on the morning of the piano move and was rudely told that it wasnt going to happen. Suffice to say, I was shocked. I told Frank I had taken off work and made other time arrangements. Instead of working with a repeat client to make this right, his customer service response was to hang up, not return my phone call or text messages. Im giving 3 stars because the first experience was very good, but the 2nd experience was deplorable.

Review №8

2022-06-12

Absolutely perfect move. Professional, knowledgeable, and friendly. Don’t hesitate to hire them. Best price in town and really great service.

Review №9

2018-09-11

Do hire Frank, bought a piano on craigslist that needed to be moved ASAP, within two hours they were picking it up. Brought immediately to my location. Packaged very well, it was a difficult move, had to walk down 2 flights of stairs. Came in perfect condition, very professional and kind movers. I think it is always a good idea to ask before a service how payment is required. Cash payment, went to ATM, no problems. Only after unpacking and positioning the piano payment was asked for.

Review №10

2022-07-13

I had the experience with this company. Very happy with their job . I will recommend them 100%.Thank you Mr. Frank and your excellent staff 👏.Amazing same day service.

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