Delivery
Yes
Bill Rapp Subaru of Norwich in Norwich
Categories
Location on the map
Norwich, Chenango County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 607-334-2224
Site: https://www.billrappsubaruofnorw...
Site: https://www.billrappsubaruofnorw...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–5PM
- Saturday:9AM–3PM
- Sunday:Closed
Comments (199)
My salesman was Michael Trask . He went above and beyond to get me a vehicle I could afford. Matt in the credit dept got me a loan and a warranty suited for me. It was a great experience and they also bought my old vehicle. Thank you very much
Superb service! I had been hearing weird noises in my car for sometime, but no one had discovered what it was until I took it to Bill Rapps Norwich. They gave me a loaner car, fixed the problem, cleaned up the car beautifully, and now my 65,000 mile Forester is riding and handling better than it has in a long time. And the extra surprise was that they changed my car clock to DST (yes, I know how to do it but I usually put it off because I always have to consult the ,manual). Service personnel are friendly and knowledgeable. I highly recommend service at BIll Rapp Subaru of Norwich.
I use Bill Rapp of Norwich for all my automobile service. Connie and Carl are very professional, courteous, and knowledgeable. The technicians always make sure the vehicles are safe and repaired the first time.
These guys….. Each and every salesmen/women in this facility is top notch…. The big homie in the glass cubicle, that’s Matthew, he will take care of your wildest car dreams. All in all, great experience & customer care!!
People treated my wife and I fine. They got the ball rolling so on a saturday.All I had to do was finalize the paperwork.I found way to much email afterwards though,felt the emails were pushy about getting me to give reviews about them.
First time at bill rapp. Searching for a crosstrak at a time when few cars are available in the market forced me to look further than usual. Sales.. Michael Trask contacted me. Very professional. Driving exactly what I wanted in a couple of days. Happy . Highly recommend
Connie is an absolute Gem, she got my service done fast and on time. Very respectful and sweet, did everything she could for my warranty.
My first time purchasing a new vehicle.Rob answered all of my questions and made my experience very positive.
Bill Rapp has wonderful employees that go above and beyond to support their customers. Getting your car fixed can become extremely stressful and costly. Bill Rapp employees did everything in their power to make this process easy and painless!
I was treated so professionally. They all made me feel at ease no pressure. Highly recommend this Subaru location. Extremely great customer care.
Mike Trask was an amazing help, he really made the car buying process simple. Even though it took longer than we had thought he was able to get it done, and I left the lot with an awesome car!
Sam was wonderful!! Very knowledgeable, nice, professional and gave us a great deal. Ended up paying less per month than I was paying on my Tucson and I got my dream car/Subaru Outback and in my favorite color blue. It even has a tow package already installed. Matt was great getting us a lower interest rate and an extended warranty that fits our needs. Highly recommend Subaru of Norwich for your Subaru needs👍
Service on my car was excellent, as usual. I take great comfort in knowing that besides replacing a bad sensor, they also did a walk around and checked my car inside and out...fluids, tires, etc.
Robert was great! He was patient, worked with me and helped me get the best deal on my brand new car. Everyone there is extremely helpful and great at what they do - I couldn’t be happier! Awesome experience all around! Ask for Robert if you’re looking for a new car! By far the best dealership in the area.
Everything went so smooth and everyone was very professional throughout the whole process. The rental was amazing! Special thanks to Connie for being incredibly helpful and kind!
I took my 2020 crosstrek to Bill Rapp Subaru Norwich. What a great experience. Matt and Connie went above and beyond to get my car fixed. Thank you.
THIS BUSINESS DOESNT EVEN DESERVE ONE STAR!! The manager, Chris was trying to keep me quiet and asked me to change my review as it was bad for their business. Well, My husband and I bought our vehicle from here, paid in full. We have had our vehicle a year and have had nothing but problems the whole time! We’ve had the car maybe 8 months out of the year because it’s been in a shop the rest of the time! They refuse to take ANY responsibility for selling us a BROKEN VEHICLE!! We haven’t even put 5000 miles on it because majority of the time it’s broken down!! We were told that it was fixed! Guess what!!! It’s the middle of winter, our vehicle broke down yet again, just after getting it back, with our babies in the car!! They will NEVER have anymore business from me or anyone in my family and I will make sure to let people know how they did us dirty by selling us a broken car!
Very happy with the service. But I mentioned Im thinking about upgrading and now Im getting constant phone calls which is extremely annoying.When I decide to upgrade I will contact you please stop calling me.
I got a really good vibe from the sales guy. I got a great car at an ok price. The sales guy was so nice I felt weird discussing price...thats why I put 4 stars. I wish I had talked him down a little...so 4 stars cause you guys are too nice:) but they were super accommodating.
Good place, good people. Made my appointment online, technology missed the oil change, had to get it back into the garage.
The Service Department was very courteous and polite. They promptly addressed the problems identified with my vehicle and corrected them.
Great experience buying my awesome new car! My sales rep Dillion made the whole process a breeze!
They got me in fast and did my oil change and inspection fast, even gave washed my car for free, thank you.
Mike with Bill Rapp Norwich was very attentive to my wish list options for my new 2022 Outback. Mike kept me informed as inventory arrived on the lot and made car buying an easy and pleasant experience.
I was able to get in to have my oil changed within a couple days of calling. I’d forgotten my inspection was due so they took care of that for me. Everyone was great, the service was timely. I especially liked coming out to a freshly washed car😊
Scott Jordan is the Best Subaru mechanic around. Would not bring my car to anyone but him!
Service department was excellent! Everything was explained clearly. Waiting room was comfortable. I will be back as my Subaru needs services.
Tried to get into Carbone Subaru of Utica to get electric steering looked at in my 2014 Forester. I called three times having to leave messages. I called Norwich Subaru and was given an appointment to diagnose the problem on Thursday. I called on Tuesday and was told to bring the car in on Wednesday. It is an hour drive, but the steering was getting worse everyday. Connie said that I would receive a call the next day with the diagnosis and cost. At 11:00 am on Thursday she called to tell me the problem was covered by a Subaru extended warranty. I asked when the car might be ready and was informed that it was at the moment being given a wash before pickup. No charge as it was being covered fully!! My local mechanic told me it was about a $2000 job. I am more than overwhelmed. Rapp Subaru service is well worth the drive. I highly recommend them.
I bought my car from this dealer when it was Benedict’s brand new off the lot 3 years ago. Even now with the new name and owner they’ve taken such good care of me and my car. Bringing it in for service and starting issues it was fixed in such a timely manner and Connie was so friendly and easy to work with. I can’t recommend this dealer enough they’ve been fantastic to work with from the moment I bought my car to even three years later. For purchases, service and repairs I’ll always come back to them. Thanks!
If I could I would give them 10 stars for their courtesy, kindness, and helpfulness during a most traumatic event in my life...a distracted driver left me without a vehicle (total loss) and I called Bill Rapp to see if they had any Imprezas or Crosstreks because anything longer wouldnt fit in my garage...they had a Crosstrek Sport that Robert said would be perfect for me...and it was... and they were kind enough to hold it for me until the settlement came through from the other drivers insurance companyThey made it simple and easy to buy the Crosstrek and I absolutely love it!I was so relieved and grateful to them because I know they could have sold it ten times over that I cried...ANGELS ON EARTH...I am looking forward to a long and happy relationship with their servicedepartment...Thank you to everyone who made this extraordinary Subaru dealership a part of my life
Amazing customer service! Scheduled an oil change and called the afternoon before Thanksgiving with a tire going flat. They were able to get me a new set and an oil change first thing Friday
Service was quick! Colleen (I hope I spelled her name correctly) the service receptionist was lovely! High-five to the fellas who worked on my car, enduring the smell of dead rat!! Lol! Even the sales representatives were kind! My car was looked over, oil changed, and rattling resolved! I usually take my car to carbone Subaru in Utica! It’s a wonderful warm facility as is this one in Norwich, however there is a price difference. For me it was made up in gas but it’s a great place, I highly recommend thus far, and I will be going back!
Service person said she would stay around past closing while I went and retrieved my misplaced card. That was appreciated. Documented my concerns in detail and took care of them. Thoughtful small extra touch, beyond what the car was there for, was noticing the clock time being off and resetting it.
Michael and Matt were great! They were both very helpful and accommodating, answered all my questions and put me at ease with buying a new vehicle . I would highly recommend anyone looking to buy a vehicle stop and see Michael Trask.
We had our Forrester in for service recently and just like every other time, we received fantastic customer service. Our vehicle was completed at the time we were told and was sparkling clean. Erica walked me out to our car and we spoke about my future car goals. I always leave happy from this location. Thank you for being there.
The people at Bill Rapp are so nice and explained everything to me with out feeling rushed. They took there time answering my concerns.I had very good experience from sales to customer service.I enjoy doing business with them.
Very nice dealer, staff is friendly and know there product well. Had a great experience.
I visited Bill Rapp Subaru for service on two occasions. Both times I was greeted by friendly people, treated in a friendly and respectful manner, and the service was fast and accurate. On one occasion the service required such time that the dealership chauffeured me home and then picked me up a few hours later when in my car was ready. All in all a very good customer experience.
Everyone is always very nice and this location. We purchased our forester here and will always come here for maintenance.
Great people, great experience, they went above to make sure my purchase was right for me. They beat all other dealer prices.
Changed my old comment…General manager did great with getting ahold of me, and helping my husband and I, was very personable. Turned a very negative situation into a more positive situation and actually talked to us, listened to us and our concerns. Thank you Chris.
At the business it was good. The web site really needs work. Scheduled an appointment but got no confirmation. Sent a chat to confirm, got a quick response,” get back to you shortly”. After days still no response, so I chatted again. Same response and same no confirmation. Made a call and got the confirmation.
Im very satisfied with the prompt service I received on my car and the courtesy rental car. My thanks once again.
My husband and I just bought a car from Benedicts. The staff was very helpful and friendly. Our salesperson, Erica was very inventive and answered all of our questions. Paul Cirello was amazing. He worked with us and our needs and was able to give us a great deal that fit our price range. Thank you so much for being such a great staff!
I recently had service completed on my car at Bill Rapp Subaru and Carl Schidzick makes it extremely difficult to ever return for service. Background of the issue... My vehicle was brought in for a recall on the fuel pump, setup an online appointment go in the day of the appointment and no parts to fix. Order parts get a call to schedule the fix take the car in for the fuel pump replacement and receive a upsell call for an oil change and tires. Mind you the dealer wants you to change the oil at 3700 miles, while the owners manual recommends an oil change at 7000 miles. I also told them no to the tires, and was told to have fun this winter with those tires. Little does he know that I will be in Florida! Its an embarrassment to the dealership to have this guy call to upsell me, and I will not return to the dealership!
I absolutely hate car shopping. Im sure most people can relate. However, the staff and my sales lady Jennifer were fantastic. I arrived at this dealership and I was greeted instantly with a smile. I told her what I was looking for and she took me right over to what I wanted. I test drove the perfect car and she made it possible for me to purchase it. All my questions were answered promptly with the upmost professionalism and down to earth manor. They stayed within my budget range and got me right out the door. I would highly recommend this dealership to anyone looking for a new car. They definitely made a loyal customer out of me!
Thank you Team Benedict! I love my Subaru and couldnt be happier with my buying experience.There youll find timeless values, integrity, honesty, and extraordinary customer service. Jen Ballard is the reason I purchased a Forester Limited instead of a similar Premium from another dealership. She was direct, but didnt pressure me. She explained & demonstrated upgraded safety features, new technology, and answered questions with great competence & confidence. Jen worked with Paul and Shelly to offer the very best price and financing, to make this purchase affordable and a really positive experience. I highly recommend driving to Benedict Subaru in Norwich. Im so happy I did!
Connie is the best! She follows up with you during the time your car is being fixed and listens to you. So good to have another woman to talk to about your car issues!
A friend drove her car there because it had not been running right. Whoever changed her oil actually drained transmission fluid. The service department wanted $7000 to replace a sensor in the transmission. Drove the car 60 miles north to a family shop. They filled us in that this dealer was trying to screw us. They had unplugged everything from the transmission and let her drive it. So instead of $7000, it cost one hour labor. She drove the car back to Delaware no problem.
The attention, courtesy, and knowledge offered to me by Connie M. in the Service Department was and is appreciated and duly noted! Her professionalism and timely service during an untimely and stressful vehicular malfunction was top notch. Thanks to her, my first experience with Bill Rapp Subaru of Norwich was excellent and will not be my last!-Bill J.
Worked with me because I had no credit would definitely buy another car from them
My husband and I Just bought a brand new 2020 Subaru Ascent limited. The Benedict Corp was a great dealer. Erica P was our saleswoman and she’s did a super job. She was very knowledgeable and was able to answer any questions we had about the car.We would highly recommend anyone purchasing from them. Love my new Subaru !!!
Connie & the service staff are amazing! She took me right in, even though I was a bit early. I told her the problem I was having & she explained what they could do for me in detail~~they were right on the money! Thanks Subaru!
Our entire experience at Benedict was beyond what we could have expected. We found ourselves at the dealership unexpectedly due to our previous vehicle breaking down. We were 3 hours from home and Lauren and the rest of the staff went above and beyond for us, not only finding us a vehicle that is perfect for our family and fit into our budget, but working some serious magic by making it available to take the same day! We sincerely appreciate all of the effort that they took to get us back on the road, and we are very happy with our new vehicle!
I just bought my fourth vehicle from here and every time it has been a wonderful experience. The truck I just bought I would have never picked out for myself. Bobbie Jo and Paul showed it to me and I fell in love with it. Later that day I was driving it home. Bobbie Jo is very informative and has helped me out with all my questions regarding the truck since I bought it. I recommend Benedicts to everyone I know. They are simply the BEST around!!
We had an excellent experience with Jennifer at Benedict’s. She was super helpful and worked really hard to get us in our price range and into the car we wanted. I’m now driving my dream car and we didn’t even have to break the bank. I recommend Jennifer to anyone looking to buy a car at Benedict’s! After a horrible time at a VW dealer, she was a giant breath of fresh air! ❤️
My wife and I recently purchased a Subaru Forester from Benedict Corporation and are very happy, both with the car and our purchasing experience. Our sales rep, Jennifer Ballard, did an outstanding job of matching our needs with their inventory. She listened to what we were looking for and had multiple options ready for us to review, both pre-owned and new. We will continue to go there for our cars and service, and recommend them to our friends and family.
Surprisingly enjoyable experience buying a used Subaru. Met Ashley in the used lot shack and she was wonderful. Then we met Paul the sales manager - someone I would also do business with again. He went out of his way to review our trade-in vehicle - putting it back on the lift even after most service personnel had left for the day. I can see why this place was recommended by a local friend with a Subaru.
They was a great team...and I am very greatful .thanks again
One of the BEST dealership i have had the pleasure coming too! Between the cars prices no one can beat in this area, to the Wonderful staff that help make the car buying process Amazing! I will be referring them to family and friends! Thank you Benedicts and keep up the Great work!!
I went here for an oil change. The staff was very courteous. Very organized and welcoming. They have a shuttle service and car rentals to make the oil change logistics easier. Much better organized and more professional than the last Subaru dealership I went to.
From the Sales Department to the Service Department I have always been treated fairly. The Sales team goes above and beyond to meet my needs for the 3 cars bought from Benedicts.The service department has always done an amazing job! From oil changes to body repairs. They check over everything and are up front and honest with you in regards to parts and prices and if it can or can not wait.You are treated as a customer not a number. You will walk out feeling satisfied everytime.
Been buying Subaru s from Benedicts for over 10 years! Would not considering going anywhere else! From their helpful and knowledgeable sales force to their customer commitment to make everything right. Highly recommend!!!. Thanks Paul, Shelly and Erica Sincerely Matt and Sue Theodore ❤
Dan is the best and worked with my family and I to get us into our new vehicle!
Erika helped us buy a 2019 Subaru Forester. She was very friendly and took her time and showed us everything in the car. I owned a Subaru Forester before and she taught me something I should have known with my last car (which I didn’t get here.) I would recommend her she was great.
I worked with Ashley who was outstanding and willing to work with me every step of the way. I purchased a 2019 Crosstrek and feel like I was given a great deal. I would recommend the dealership anytime and will definitely be back for my next vehicle.
I recently purchased a 2019 Subaru Crosstrek 6-speed manual from Benedicts and have nothing but positive things to say. From financing to communication, everything went very smoothly. Once I was approved, they found the exact car I was looking for, which wasnt easy because the standard transmissions sell quickly! They also gave me a fair deal on my very old trade-in. Thanks to the Benedict team, and to Bobbie Jo, in particular, for all of the help!
My brother and I went here to get a new Vehicle for him and we dealt with an extremely polite and professional salesman by the name of Michael Trask. He showed us the INs and outs of the car and walked my brother through the entire ins and outs of his new car. If youre looking for a new vehicle I Highly recommend this place, and I highly recommend asking for Michael Trask.
Awesome, friendly and honest. I bought a Subaru crosstrek from Benedict Subaru in Norwich even though I was in Johnson City. I enquired about a car that I’d seen online and asked if they could pick me up from JC because I didn’t have a car. Their shuttle came and picked me up.I was working with Jennifer, who is very sweet and accommodating. They were very honest and I did not ever feel like I was being upsold. I was having difficulty deciding between a couple of cars and they let me test drive and mulled over it as much as I needed to feel comfortable. They are patience was very welcomed.I would buy my next car from there again and I would recommend them strongly.
I am very pleased with my experience here. It felt very comfortable making a deal,we could all laugh and have a great time. Lauren is the best in sales. If your looking to get a new or used Subaru or GMC, Please add them on your dealer list and in my opinion ask for Lauren!.
We are NOT happy. A surgical mask was left in the car after being serviced so I assume the mechanic was not wearing a mask while in the vehicle. I was also told that the car was due for an air filter change. I declined and checked the maintenance booklet to find the filter did not need a change until next service.
It was my first time buying a car and Jennifer was extremely helpful. She was able to work with me and find a car to my liking. The whole process was extremely easy and went smoothly. I recommend working with Jennifer if you are trying to find the car perfect for you!
Great service, fully transparent, honest dealers. So happy with my new lease. The guys here made it a breeze
Great service, knowledgeable friendly staff! Always easy to get in for service when needed!
Unfortunately my review has changed. After purchasing a used car after our first purchase, my experience was awful. The brakes were bad and the service dept. wanted $800.00 for rusted brakes and I had a difficult time getting them to honor the warranty. At present my check air bag has been on and Benedict wants $200.00 to diagnose it and that doesn’t include fixing it. Of course it’s not covered and I can not afford there prices, so I have been riding around with the air bag light on. We had a reputable dealer buy out our lease for the first car we leased from Benedict and we are very happy with our new car. Unfortunately the used car I’m stuck with is financed and I’m very unhappy with it. I would never purchase a vehicle from Benedict again. My parents who are seniors had a bad experience with the service dept. as well, they robbed them for over $800.00 for brakes. When they brought there car to another machanic he said it would have and should cost $250.00 for the same service. Typical unethical car salesman. Go to Mathews in Binghamton.
Bottom-line: Great deal ... Wonderful Experience ... Great PeopleThe rest of the story:Ive been buying cars for over 40 years now and have had every experience you can think of. Ive been lead to the slaughter house by unscrupulous dealers and Ive been treated like a king by others. Each experience built upon another during my younger years and I learned to take care of myself. On Aug 30th, my 90 year-old father and I went online to look at a replacement car for him. We happened upon Benedicts website and saw something we were interested in. We took a trip over the showroom and stopped at the used car lot to check out the vehicle we had spotted online. There wasnt any sales people on the lot so I made a quick phone call. Jennifer answered the phone and immediately ran up to the lot to greet us. [Great 1st impression] After talking to her for a minute she invited us to her desk for the obligatory paperwork so we could take the car for a test drive. She was very gracious and friendly ... offering my father and I both a bottle of water. The sales manager, Paul, arranged to do an assessment on my fathers trade-in. We took a couple of cars for a test run and my father decided on the car he wanted. We got back to Jennifers desk and drew up the initial round of numbers ... always the starting point of negotiations. Since Ive done this before, I asked for the bottom ... out-the-door ... price so my father knew exactly what he was looking at with regard to financing. After my father and I reviewed the numbers, we countered with a price we thought was reasonable and fair to both my father and the store. Paul came back with a smile and handshake and accepted our offer. We were in and out of there in 2-hours! That was the fastest car buying experience I have every had! On Sep 3rd, my father returned to turn in his trade-in and pick up his car. Since I had to return home to Virginia, I had already emailed both Paul and Jennifer that morning to ensure everything was good to go. Both had returned my emails before the store opened and assured me that everything was ready. My father arrived early, took care of the last minute paperwork, and drove home in his new [2014] car. Everything went like clockwork and there were no surprises! My brother and I feel much better that our father now has a reliable car that will get him where he needs to go for the foreseeable future. Considering our Dad only puts about 5000 miles a year on his cars ... this car should last quite a while. Jennifer ... thank you for treating my father with the respect he deserves and taking such good care of him. You were professional and responded to each question with enthusiasm and consideration. I very much appreciated working with you. Paul ... my father and I both appreciate your willingness to negotiate. I understand that car dealers operate to make a profit and I respect that. But ... a fair profit for you AND a fair deal for me [my father] is not always guaranteed. Considering all the factors in this deal ... I believe that you treated my father fairly and he good a fair deal. I couldnt have asked for more. Thank you
I searched for a Subaru dealership in the surrounding area after a very unsatisfied experience with a local dealer. Shelly from Benedict was the first one to contact me and she got me the price and the car that I wanted all over the phone. Pick up the car a week later with the help of her coworker Jamie. Shelly went to vacation few days ago, so I had never met my car saleswoman in person.If you in the market for a Subaru, I highly recommend shopping around and check this dealership.
Im really enjoying my new car. Lauren was very helpful and made the whole process feel like a breeze. I would definitely recommend Benedicts to anyone looking for a dealership.
I came from out of state, called the dealership without prior notice. Constance went above expectations to get my car serviced and my time valued. I’ll be back next time I’m passing through.Frederick.
I am very pleased with Benedicts got the car i wanted within two days. They have a great team of people working together to meet the needs and wants of there customers. I would highly recommend buying a vehicle at Benedicts in Norwich.
Benedict Subaru rocks!I was advised to go to Norwich for a great Subaru purchase experience, and now I know why its worth the ride from Oneonta. Everyone at Benedict made sure that I got exactly the vehicle that I wanted at a very fair price. The Sales and Finance Managers made everything run smoothly. Special thanks to Lauren in Sales, who went out of her way to make sure that I loved the Subaru that I bought-she even helped me set up my Bluetooth before I left the lot!Benedict Corporations motto is to do everything to give the customer an extraordinary experience, and thats what I got. I highly recommend shopping at Benedict!
Shopping for a used car within my budget was stressing me out. I went to Benedicts in Norwich,NY and was surprised at how easy the process could be. Ashley and Paul worked within my budget and found me a car that I was comfortable driving. Words can not express how very grateful I am for their dedication to my situation and getting me into a dependable vehicle! I definitely recommend Benedicts. I am looking forward to a long relationship with them. Customer for life!!!
I recently purchased my Subaru Forester at Benedict! I had been shopping around for about a week and had pretty much narrowed it down to a couple SUVs I liked. In the hills where I live an SUV is a necessity not a luxury. When I saw this SUV I fell in love but I wrote it off as out of my league. Somehow Lauren and Paul made it work for me. Its been a couple weeks now and still like to look at her. Had our first bad storm yesterday and Blue Bird got me safely to and from work. A lot of people suggested a Subaru, Im glad I listened to them and Benedict will work with you to make it happen! Thanks Lauren and Paul, I still have to get my Yankees magnet for her! Take care!
Benedicts in Norwich operates at different tier than the competition. The sales force offers a low pressure environment that truly wants to deliver to the needs of the customer. Every time I bring my 2013 Subaru in for servicing, I am impressed with the way I am treated, as well as the quality of service. They have displayed professionalism in every interaction I have had with them. They have earned me as a lifetime supporter, and continue to be the car dealership I trust.
Paul is the man and Bobbi Jo did a fantastic job! I have bought a lot of vehicles here and the staff and service is top of the line. The team takes care of you every step of the way and I am and always will be a customer for life. Go Yankees!
Overall very good car buying experience, Lauren J. worked with us and was super helpful and professional, and always very responsive to any concerns and questions we had. We’re very happy with our new Subaru!
Ive purchased new and used cars here, have had all my cars serviced here, and had body work done after a deer incident. Every time, I was treated nicely and the work was done on time and as promised. I would recommend them to anyone!
Just purchased 3nd Subaru from Benedict largely in part to their wonderful sales woman, Jamie. She continued working on her end to acquire the hard to come by manual trans. crosstrek that I so desired and got the numbers to work. Finance manager, Shelly is a classy woman that can make the impossible happen with transfers and the DMV. The service department has great folks running, and working there and owner Paul knows his cars!
Benedict in Norwich is amazing. I have only dealt with their body shop but have been nothing but happy both times. They always give the best car for you as a rental, and keep you informed with every step of your vehicle being fixed. The staff is always curtious and willing to listen to any concerns you may have. I know that I wont go to anyone else for body work! Thanks for being amazing guys!!!
This dealership has the friendliest staff. They aren’t pushy. They really work with you and your budget to get you the car you want. I highly recommend going there for your next car purchase.
I have purchased 3 vehicles from Benedicts and each time it has been a great experience. Staff are all welcoming, have worked with my schedule and distance as I live in Syracuse.Highly recommend purchasing either a new or used Subaru from Benedicts! I worked with Bobby Jo Bush and she worked magic to help me purchase my new 2019 subaru manaual crosstrek!!
Today I purchased a 2018 Subaru Outlander- Loaded!! Wow what a find! Jennifer Ballard went above and beyond to find that vehicle I was looking for! Thanks Jennifer for being , kind, listening to me and not being that “ pushy” salesperson! You Rock!Sincerely,Eileen
This dealership is without a doubt beyond extraordinary this comes from a former season car sales professional and someone who has purchased many vehicles in his lifetime. All dealerships in a perfect world would operate in the manner in which Benedicts. operates. There is no high-pressure. It is clear that they put the customer as number one and recognize the age old saying that customer is king. Cant speak highly enough of this dealership. Dont delay and visit them today and thank you.
Great place to buy a car... in fact my family currently has 3 cars that were bought from there. Jamie Vosburgh knows her stuff and bends over backwards to help. Thanks so much for making our families drive time more enjoyable and affordable Jamie.
I had a positive experience, everyone was friendly and professional.
First time ever at a dealership and I will definitely be back to Benedict’s in the future. They were kind, caring and extremely helpful with everything and anything. Thank you Lauren, Jennifer and Stacy.
Very disappointed in the service department for the way that things are handled. I have a 3 year old car with 37000 and miles and had a battery failure, the battery says it has a 85 month warranty but the day it does not apply because we did not buy the battery, really? It was sold in the car I purchased so I bought it, plus it is a Subaru battery. Then to make matters worse the one guy was trying to overcharge on the rental for a extra day when only had for a day. It seems that as soon as you warranty expires so does that customer service, then again it may just be this dealership but this makes one think is this a company that you want to stick with. The other thing that gives me pause is that when wife went to get car it was making some unusual noises when starting it up and when turning to the right and they were like oh dont worry about it hoping turning noise is not related to there tow of the car.
Very glad we picked this dealership to buy our new vehicle as our experience with our sales person Jennifer Ballard has been great&thank you to Shelly for quick work&paul personally reassuring everything ...thank you all so much Kurt&Kim Bradbury
Great dealership and accommodating staff. Highly recommend.
I’ve been there twice now and they’re always super professional, and they’ve never seemed to be anything but above-board!
Eric P was amazing to work with along with Shelly, they did everything they could to help me get into a new car as I was upside down in my other car. Want to thank them so much for the awesome job they did and I couldnt be happier with the subaru crosstrek I purchased!
Excellent service from start to finish with my vehicle purchase!
I had a very positive shopping experience with no high pressure. Erica was very nice and helpful. Will definitely be back as I prefer to shop local.
Went in this morning needing to get help with repair on my new car due to a deer collision, and they helped me right out. Rich that runs there shop was very helpful and professional making the process as comfortable as possible. Thank you guys again
The people in the service department are great to work with!
Very Relaxing atmosphere, no pressure to make a deal, everyone was really friendly. They gave a great price for our trade in.
We shopped online for the best deal, we saw our car, called the dealership and spoke with very nice people, purchased the vehicle pretty much over the phone and went in to sign and drove.
Connie is always so helpful and knowledgeable. I certainly trust her expertise as well as those working in the service area.
Great sales team. Helped us get a car that was right for us and our budget. Didn’t try to push us into anything more expensive.It’s our 4th car from them and sure it won’t be our last.
Worked with George at Benedict on a new 2017 GMC 3500HD. He and the management at Benedict were true professionals who worked very hard to answer every question responsively. They gave me a good price on my F250 trade and were diligent in all of the details prior to the sale. I appreciate this as someone coming from out of town down in PA. Would recommend George and Benedict to anyone.
Three months ago, I test drove a vehicle and said I felt a vibration. The salesperson said We will take care of it. When I went to pick up the vehicle and asked what they did about the vibration, he said, We had to replace two tires because they were bad. I returned because the vibration persisted and now I had pulsation in the brakes and a noise while turning the wheel when parking. No one asked me to test drive the vehicle and after less than an hour, I was told that there was 5 pound extra in left front tire and I was told that the noise was brake caliper noise. The vibration persisted and the pulsation worsened. I spoke to the service manager who told me I drove that vehicle and theres nothing wrong with that vehicle. On my second visit, I learned from the service manager that they never replaced two tires since I test drove the vehicle. The service manager went for a test drive with me and said he felt the brake pulsation but not the vibration. I had to ask that the tires be road force balanced. They found the left front out of balance and replaced the rotors. The vibration got worse and the noise while turning persisted. I called corporate Subaru because they were taking care of the problem. On my third visit, they found that the left front tire had a flat spot and replaced it. I asked that the CV joints be checked and they said they were fine and that the noise was probably the self-lubricating ball joint in the steering column. The noise persisted and I knew Benedict was incapable of fixing the problem so I took it to Bill Rapp Subaru who identified the left front axle shaft as the problem and replaced it in a matter of hours. As far as concerned, there is no service here nor do they care to give excellent service. My advice, steer clear of this place!
Had a vehicle we liked, gave us a good deal on a trade in, made the buying process very easy.
Easy online schedule for service within days. Called to confirm they were addressing all of my service needs. Great customer service!
I like to do most of my own car repair, but sometimes I still require the skills of experts. Ive taken my Subaru here twice for service, and they not only provide shuttle service to and from work, but they returned my car washed after servicing.
Ill make this short and sweet. I am a local and a Combat Veteran, Sgt USMC. I have never heard anything good about this place and have gone twice (trying out a local dealer before heading elswhere) with negative experiences both times. The only five star rating on this page is from a car salesman... go figure.If you want to get ripped off and waste your time or money at a (stealership) then go here, if not hopefully you find somewhere better. I went to Vermont and had a more than pleasurable car buying experience there.
Absolute wonderful place to purchase a vehicle from. Always do their very best to meet your needs. Will definitely buy again from here.
The sales team at Benedicts have always been fair and treated me like family. Paul and jamie know their stuff and thats why my family always come back to them. Thank you for always being fair!
Unhappy with a used car purchase. Bought a Forester that ended up having after market parts. The extended warranty they offer is no longer sold by Subaru called classic so it can be a real pain to apply the warranty when needed. If you need a tow, you pay outright and the YOU submit a requisition for repayment, very inconvenient.Long story short, if you really want a Subaru, which I dont recommend, seek out a real Subaru dealer
I dropped in at 2:30 pm with a flat and no appointment & they got me fixed up by 4. Even the spare & jack, etc. was all stowed away! Im a happy camper!
Purchased a new Subaru 2020 Ascent and we LOVE it! Thank You Jamie and Paul for making our experience nothing less then Extraordinary!
Amazing service, very friendly and helpful willing work out a deal would recommend their services to anyone needing a car! Thank you Bobbie Jo and Paul you were great!
Oil change, basic inspection!!!! Tire rotation.
Purchased another awesome car from Benedict’s. The very helpful staff made it so easy and enjoyable and that’s not even mentioning the great price!
Horrible! Went in for an inspection wich cost 21$ wich I failed only for 2 lights not working (not a big deal) wanted 35$ to fix wich I declined (did it myself for 8$). After leaving I noticed they took my completely fine inspection sticker out! I still had to the end of the month to do my inspection! I got pulled over and was late for work! I came back for another test only 7 days later and it took them an hour To make sure the two lights worked! Then they charged me another 10$ to test again wich I was never told about! Go somewhere else! Please save yourself the aggravation!
When other dealership couldnt get me a deal Benedicts did they worked hard to get there Jamie and Paul they know what to do very experienced staff truly felt part of a family they went above and beyond for me and I thank you...
Good service,clean and friendly
Drove threw the lot. Not many used cars. Most new cars on lot are Foresters. Must be the big seller. Wish I had one of them. Easy to see, right off the road. Lots of snow possible in this regain, lots of Subaru vehicles on the road.
Wonderful dealership! Best buying and service experience! Everyone is so helpful and thorough with everything! Recommend them highly!
Fair deal, friendly service, helpful with paperwork.
Had my sons car serviced there. New evap system, among other repairs, on the way home check engine light came back on. Will be calling Monday when they open to see if they will make it right
The staff was great and gave me an excellent deal on the best they had. Worked with me every step of the way. Higly recommend going here for the best deals and experience.
Received excellent care and service managed by a very efficient and friendly lady!
5 Stars!!!Paul, Lauren and the rest of the staff were great to deal with.Love my new Denali
Excellent service as always.
It was so easy to work with robert and Chris, everything went seamlessly!
I was very pleased with my car buying experience.Jamie was very kind and patient with all my questions.
Sales person was not helpful and was grossly misleading.....but then what should I have expected from a salesperson? Full disclosure- dont be silly
Bought 2020 Subaru forester, was great to work with Jennifer. Was a great experience
Great experience- Dillion and Matt were easy to work with and responsive!
Good sales department. Very disappointed with service department. Will never go back to them again.
GREAT PLACE TO DO BUSINESS. VERY PROFESSIONAL. THEY TREAT YOU LIKE ITS ALL ABOUT YOU. THEY COMMUNICATE TOP RATE.
Friendly team that goes above and beyond for their customers, even after the sale! Connie in service is also very helpful!
Amazing sales team! Everyone there is very helpful, knowledgeable, and pleasant to work with. Would recommend to everyone.
Quick and easy service appointment. Very friendly staff
Went to have my Forester get an under coat. James in service was very helpful and I will pick it up tomorrow
Heather Barnes the best sales consultant ever!!!! Thank you for making our truck experience fun and easy.
A quality auto repair shop and a wonderful dealership. The employees are wonderful and always strive to help to the utmost.
Fantastic experience. Makes buying a vehicle easy. Paul Cirello is amazing.
Keep up to good work
Very friendly and worked hard to get the financing we wanted. Will go back again!
The staff wonderful folks and Paul what a wonderful man runs this dealership like a Cruise liner. All aboard.
They were an extreme pleasure to deal with. very helpful knowledgeable and efficient
Got me the truck of my dreams with no problems at all! HIGHLY RECOMMEND THESE GUYS!!
Excellent buying experience will do business here again!
They are the BEST dealership I have ever been to.
Excellent service center. Even when busy, quality and individualized maintenance is maintained. Thanks!
Fantastic service! Also got to see my favorite salesperson..Jamie🙂
Dylan was a great sales man to work with.
Excellent place to do business. Sales and service staff are very friendly :-)
Excellent, fast and friendly service.
Traveled 50 miles to get my Subaru from Benedict. was well worth the trip
Had a price on a car of 1500, called to verify. But after getting there, they told me it was 5500... False advertising...
As always everyone was very helpfuland very fast
Very customer friendly! They are great here.
Great experience. Have already commented on FB page.
No matter what, I have always been treated fairly. I will always recommend.
Excellent service, great value.
Key personnel were unavailable.
Great customer service, very knowledgeable.
Wonderful, consistently outstanding service!
Entire service area was well kept and staff was helpful
Decent selection of vehicles sales lady was helpful
I had a great experience, would do it again
Just looking at what they had for sale but the prices are over valued as far as the pricing goes.
Great People, They really care about their customers
Great and efficient service!
Waist of time & money.Just another smiling face looking at your wallet.
Service/mechanics are not very knowledgeable.
Great customer service
Overall a good experience.
Nice people and great service.
Very helpful with awesome service.
I just love Benedicts
Horrible to get service work done
Excellent Dealership
Pushy
Awesome service
Fantastic as usual
Go see Erica
Total reviews rating 4.6
199 Reviews for Bill Rapp Subaru of Norwich 2023:
Review №1
2022-01-22I dropped my car off here today for the yearly inspection and I was thrilled with the service. Its mid January and covered in road salt, well not anymore. When I picked it up it was all washed up and beautiful. Thank you so much for the awesome job Bill Rapp Subaru!
Review №2
2022-04-26After my experience with other dealerships in a 100 mile radius of my location, Bill Rapp of Norwich, NY exceeded all my expectations of a cat dealership. The staff greeted me in a warm and genuinely friendly way. The family feel of the staff was evident. I returned for my first service 4 months after purchasing my Subaru and was once again greeted with the same friendly faces. My salesman greeted me in the service area to see how I was doing and to ask how I was liking my new car. The best feeling ever!
Review №3
2022-06-21I went to Bill Rapp Subaru of Norwich knowing what I wanted. I got a great deal on my trade in, and they had everything ready for me when I got there. I was in and out faster than any other dealer before. I’ll definitely be a repeat customer!
Review №4
2022-01-20They have inventory. The sales team was great considering it was brutally cold the day we went to test drive. Bought a new car. Got a fair trade in value. The sales team was friendly but not pushy. The purchase process couldnt have been smoother. This is the place to buy your Subaru!
Review №5
2022-05-29Matthew the finance guy was very helpful, quickly returning my calls and answering any questions, worked very hard to keep me in the payment range I could afford. I am very pleased with the service provided for me by and the time taken at signing from Bob the salesman in going over all paperwork and explaining what each document signed was for. I love my new Subaru!!
Review №6
2022-02-12We were at Bill Rapp Subaru in Norwich, NY for a 6,000 mile checkup for our 2021 Subaru Legacy. Oil change, tire rotation mainly. Very good service, very professional, not high pressure. They even washed the car which was vey much appreciated! Very satisfied with the service.
Review №7
2022-06-10Brought our new Subaru in for it’s first appointment and the staff were excellent! Very helpful and knowledgeable and patient! They even surprised up with our car being washed and cleaned, They have been great for us each time!
Review №8
2022-06-07Rarely does anyone buying a new car find it a pleasant, easy experience. That can’t be farther from the truth when purchasing from Bill Rapp. From the salesperson, Sam D, to the finance manager, Matt, you will not find an easier, more accommodating and professional staff. This is my fifth Subaru. If I ever need another, I’m most certainly going back to Bill Rapp.
Review №9
2022-04-16I leased a 2019 forester from (then) Benedict, now Bill Rapp Subaru in Norwich. The car itself has been wonderful, in fact so great that I will buy and keep it. The service at Benedict/Rapp is another story. I have brought my car there 4-5 times in the past three years for routine maintenance on a leased vehicle. The first time I scheduled on line, arrived and they had no record of my appointment. They fit me in after making me feel like they were doing me a favor. The second time I had to wait over two hours for an oil change and tire rotation. After that I learned to schedule my appointments by phone as their computers and online scheduling systems are horrible at best. My most recent appointment, again for routine maintenance was impacted by computer problems and I only received an oil change. I was told I would have to return for my NYS inspection. (A 70 Mile round trip) That will not be happening and I will buy this vehicle directly from Subaru finance. I will never brig it back to Norwich for service and cannot recommend them for service to anyone. I am not the only customer that has experienced these problems in the past. Not once did anyone express remorse for my inconvenience. Good luck moving forward. I know things are tough but you need to do better.
Review №10
2022-04-09We have used Bill Rapp a number of times for maintenance and repairs on both of our Subaru. They have always been up front, honest and have things done in a timely manner. Someone always calls for followup. We highly recommend them for any Subaru needs. Thank you, Bill Rapp!