Delivery
Yes
Binghamton Chrysler Jeep Dodge RAM in Binghamton
Categories
Location on the map
Binghamton, Broome County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 607-608-3422
Site: https://www.binghamtonchryslerje...
Site: https://www.binghamtonchryslerje...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–5PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Made an appointment for 9 AM. for NYS inspection. Dropped the truck off the afternoon before. Went to get my truck at 2:05 PM day of appointment and they hadnt started it yet. When I asked what was the point of my making a 9 AM appointment? I was told its just to get you on the calender. BUYER BEWARE. Service is terrible.
Andy Smith killed it. Well rounded professional, I enjoyed working with him. Very transparent, which made me feel comfortable in my decision to purchase. Mike in finance understood my demand for a quick process, and he delivered. Thanks all!
John Manley was a fantastic representative. Walked through the process, spent several days looking for the vehicle we were interested in. I recommend him to anyone interested in buying or leasing a vehicle.
Andy Smith wasthe best sales person i have EVER dealt with at the Binghamton Chrysler dodge location. We communicated for a few weeks back and forth and he was always pleasent, even when I wanted a certain color and price range. He always got right back to me. I highly recommend Andy and matter of fact ill be looking forward to dealing with HIM in three years for my next lease! Thank you Andy Smith! I love my jeep!
What a fantastic group of people at Binghamton Jeep!! They were very knowledgeable, extremely helpful, and thorough through every step of the process buying my new 2021 Jeep Grand Cherokee Trailhawk!! I would absolutely buy from them again!!
Straightforward, honest, a pleasure to deal with. I knew what I wanted walking in the door, but due to circumstances was unable to buy the vehicle. Adam & Bill worked to find a comparable vehicle, and made a great offer. Very happy!
Binghamton chrysler jeep ram was my first time call there spoke to don. had some questions about a new truck i was looking for .i gave him my ideas and the figures and my info. called me bck talked don gave me some info of his part i said had to talk to wife. called him bck said the figures was awsome and could fit the budget. next thing and the wife going down to pick up our new ram 1500 rebel ecodiesel truck
I purchased a new ram 2500 (diesel) from this dealership. I dealt with Tim.Being this is my 1st time purchasing a brand new Truck, I was nervous about the process and financing.I was pleasantly surprised how smoothly things went.It truly was a pleasure dealing with Tim Whiteman and Mike McCarthyThey were very helpful, knowledgeable and pleasant.I had prepared myself to deal with all kinds of issues and slick salesmans tactics, I had been so warned about by friends and family. Surprisingly there were no issues.. It was completely painless throughout the entire process, It was also quick and easy. From the test drive, Pricing, Options, Financing, Tags, throughout driving home my new truck. There were no surprises. I felt like I was dealing with an honest and reputable dealership. I drove over 3 hours to get to this dealership because they had a vehicle I was looking for, In the future I would do the drive just to deal with this place. Tim took the time to explain all the features before I drove off ........I highly recommend this dealership as it was very pleasant to purchase my new truck from them. Good old fashioned customer service, honesty and integrity! It still exists at this dealership.
Andy Smith was a great help finding my truck.He worked with us to complete the transaction with no problems.The facility was in the process of renovationsWith no air conditioning. The place was hot!
Told us we had the exact model reserved for a $500 refundable deposit taken over the phone. Drove from Pennsylvania to be told they didnt have it reserved for us, but could get us one in a different color. After agreeing to keep the deposit on the new color car until it came in, we shopped around. We found the car we wanted at the same price, but the new dealership offered us a larger rebate and better trade in. When I called Binghamton Dodge for a refund they told me I would have to go there to process it, even though they took the deposit over the phone.
We were on the road across the countryand needed to have an issue checked out on our car. They were so good about getting us in and checking out the situation right away. The quickest, nicest, friendliest service I have ever experienced with our car. Thank you Binghamton Chrysler!!!
This place has given dodge a very bad name and they are very bad business I have made at least three appointments and waited weeks like five weeks I’ve waited and they called me the day before and say your appointment is canceled we don’t have nobody to look at your car so this is a bad place to take your Dodge or buy a Dodge vehicle from because if anything happens to your car they’re not gonna be able to look at it and fix it in a reasonable timeframe so I suggest you go to another Dodge dealership besides this one I’d give this dealership a rating of four thumbs down
Bought a brand new jeep compass from the salesman John M .. great guy great place.. thanks again..
We just signed our second lease thru Binghamton Chrysler for a beautiful Ram Bighorn. We couldn’t decide whether to buy out our existing lease or go for a new one. Our salesman Andy Smith ran all the numbers for us, no pressure. We weren’t sure, so we went home and after we’re home 10 minutes my husband says, let’s go back tomorrow and get the truck.We were very comfortable with the way Andy did everything to show us what we wanted and was very gracious when we said no. I like this dealership and the way they operate.
Great place and great service. We found the car we wanted to fit out budget and they took care of us royally and made repairs to make us happy.
The dealership (took it there because near kids college) could not find problem with 2018 Jeep Compass stalling. Said they cant figure it out. Took it to dealer by my house and it was the start/stop battery dead, causing errors and stalling. Seriously??
I delt with Don Taylor. He was very pleasant to deal with. The car was ready when promised for delivery. He spent time explaining the features of the Gran cherokee L. However taking advantage of the XM satellite offer was a process on my part. After contacting him he did figure out the problem. Apparently the general manager failed to register my purchase of the vehicle with Xm.
I recently purchased a Jeep Compass. Mike in sales was great and helped me complete all the details of the sale over the phone and via email. All I had to do was sign and I was able to drive off in my new car. The entire dealership team is very nice and will ensure you get what you need!
Amazing Dealer & Staff. Would highly recommend.
I purchased a leftover Ram diesel. Fair pricing and good service. I was upside down in my trade but they were able to get me great finance options that I could afford. Not sure why some reviews are saying negative things about trade in values, maybe yoir car isnt worth as much to them as you?
This is on regards to their service center. I had an issue with my Town and Country, and since this is the only dealership in Binghamton, I took it in to be looked at. I was quoted $1500 for the repair, so I got a second opinion. Mind you, I spent $90 for a full diagnostic. I ended up taking my van to a local body shop, since he quoted me $1000, based on the dealership diagnostic. Result: A stuck rod, two hours of labor and some lube, grand total of $135. I have no trust that the Binghamton Chrysler Dodge Jeep team would have just lubed the part instead of replacing the whole mechanism. I wont be back.
Bought a vehicle here on 4-2-21. I received no paperwork the day I picked up the vehicle, salesman stated that I’d receive a packet in the mail with everything I needed to to get my PA license plate, so I left with an in transit tag which expired in 28 days. Received no packet in the mail, so I began calling to find out where it was, as my in transit was close to expiring. After several days of calling, with no results, the manager finally called and said my plate and registration were at a notary an hour away from me. I had to leave my job and drive there, since my in transit tag expired that day. The notary had just received the paperwork the night before, so Bing. Chrysler had obviously not done their job. Very unprofessional and will not do business there in the future.
The car deal was very easy and seamless. I test drove two cars. The cars were waiting, ready, and my sales associate even came right out to my car before I even exited the vehicle. I was well taken care of by everyone involved. My old plates were transferred straight over to my new vehicle upon signing and I never needed to go to the dmv, unlike my poor gault experience.
Had an 8am appt for an inspection. Just an inspection. It’s not 2pm and it still has not moved yet.. I had to cancel and change plans. I’ve taken it in the last and waited over 2 hours for an oil change. Steve is awesome at the service desk. But I mean.. come on..
Bought a RAM 3500 here two years ago. We test drove 3 trucks until I found the one I liked. They gave me a fair market price on the truck and didnt try to nickel and dime us. Made the experience a pleasure. Thanks Mike!
From the minute we walked into Binghamton Chrysler Jeep Dodge Ram it was a great experience. Our salesman Ryan Dailey and the sales manager were very knowledgeable, patient, professional and kind. They both worked hard to find us the exact vehicle we were looking for, and we are very happy with our 2021 Dodge Durango!!
I wanna thank John for the great effort of finding me the truck for me he did an awesome job and would recommend him to anyone thanks again for all youve done
A very pleasurable experience! I brought my Town & Country in for an oil change and was told by the service manager my inspection was three months overdue. They were kind enough to inspect my van right then and there and the wait time was minimal. I was treated with respect by the service personnel, which is more than I can say for other local dealerships I have visited in the past. Give them a try!
Ryan was down to earth and made the whole process a pleasure. My new Gladiator was gassed up detailed and ready to go faster than expected.
Fantastic dealership. Great location. Great people. Excellent service. Would recommend. I took my promaster 3500 (Travato) here in July of 2021. 5/5. Thank you.
This branch & John were great!! I was able to end my lease early because of high mileage and get into a 2021 Jeep with so many more features ! I couldnt be happier, the whole process took less than a couple of hours, and i picked up my brand new vehicle the next day. So excited to be driving a brand new Cherokee! Thank you!
John Manley was great! Highly Recommended! I couldnt find the Jeep I really wanted so John helped me order one directly from the factory. He made my whole experience easy and painless. 5 out of 5 starts for sure. So happy to be driving my new Rubicon
I brought a family member down here yesterday to pick up their new used vehicle. They paid around $12,000 for the used vehicle. When they got into the car to drive away, the gas light was on and the vehicle gas gauge was below empty. Im not sure I would ever do business with a place like this. Too many other car dealers out there. Gas is cheap, customer care is priceless.
Bought the truck sight unseen. They sent me paperwork to complete the transaction. When I arrived it was even better than described. Tim picked me up from the rental car agency and allowed me to test drive the truck before leaving. It was fully detailed and fueled up. An overall great experience.
My salesman was John Manley he helped me from start to finish he went through everything about my new truck he knows his job well I highly recommend him and Binghamton Chrysler they treat you like a family member.
Had an amazing experience from the moment we stepped on the lot. Tim Whiteman was very friendly and professional through the whole process. We were never pushed towards a certain vehicle and he listened to our needs rather than putting us into the most expensive thing he could find. We were made to feel as if he cared about us as people rather than a customer. He even got us a much better finance package than we already had going in! Highly recommended!
I had a very positive experience with a knowledgeable staff.Ken Burton was very helpful in deciding on my new truck purchase.He understands what truck shoppers are looking for in a vehicle and explained the different options very well.He knows the product line inside and out. Never talked down another manufacturer but explained what the differences were.I am very happy with my whole Binghamton Chrysler Dodge experience.Thanks again,Skip Collins
Do not buy anything from this dealership my wife got 2 cars from there one right after the other and BOTH cars developed MAJOR UNFIXABLE mechanical problems within 2 years of ownership and the dealership could care less that we paid good money for these lemons and all they want to do is give us some half-baked diagnosis and expect us to just throw a part at it hoping that fixes the problem. Not only did they sell us a lemon they sold us TWO lemons and on top of it did NOTHING to amend making a bad sale. At this point I am convinced that Binghamton Chrysler intentionally buys cars that are a lost cause so they can fill their lot for cheap and make temporary fixes with bubble gum and toothpicks so they can sell them for top dollar to make a HUGE profit. DO NOT BUY FROM THIS DEALERSHIP you will regret it.
Sales, was ok for the most part. After getting financing I went to fill out paperwork and the person I dealt with was not very concerned about how I felt about certain things. Like letting banks run my credit check and I told him that would mess with my score he told no it doesnt. Well it does. I went from 798 which is great on credit karma and now its like 704 which is fair. Secondly after the deal was done they handed me the keys and said have fun. Ive bought several over vehicles elsewhere and they have always had the salesman who sold you the vehicle take you out and show you how everything works. Well I got home and found out my radio which has Sirius xm didnt work, I have a account with them for my other 2 vehicles. Sirius sent multiple refresher signals and wouldnt work. Took the back with a small list of other things wrong and gave it to one of the sales managers who kinda struck me like wow your making a big deal out of this stuff, its a used car. One of the things on the list was the car wasnt cleaned properly for delivery. Well almost a week later I finally got the car back everything was fixed. But the car again wasnt cleaned properly for delivery. Waxing or buffing the car is not what I call cleaned up for delivery. You need to get someone who knows how to vacuum and wash windows. We had to stop at a gas station and get windex and paper towels so we could see out the windows. But as far as a loaner car I will say they did great job, usually a loaner car at other places is usually a junk, but this place gave me a 2016 Chrysler 200 to drive. Thank you for that.
I dealt with Tim, he treated us like old friends and took all the time we needed to make our decision. He has a great deal of knowledge about the products and took his time with us after the sale to get us accustomed to the extras in our new vehicle
DO NOT, go here for service. When in with a large service list, was charged over $3000, and nothing was fixed. Was told after 40 days the repairs couldnt be made, and was going to get a partial refund. When I went to get the vehicle and the refund, I was told that a refund was never promised and that I had misunderstood them. Now Im out the cost of the repairs that couldnt be performed, basically stolen money, plus time they have put me out. And I have to find someone else to do the repairs. Be warned.
Went to Binghamton BCDJ after visiting several other dealerships in the area and realizing how almost impossible it was going to be get a mini van that would fit my families budget. I went in with high hopes but low expectation now that I knew the realistic monthly payment on a mini van was out of our budget, but as soon as Ken Burton greeted me and started talking about my options my things started to look better. In the end Ken, Bill the sales manager, and Mike in finance got us a better deal than we could have hoped for and has made it possible for our growing family to still have a means of transportation! Thanks to the whole team here for the dedication and hard work to make us extremely satisfied customers!!
I enjoyed my Jeep purchase from start to finish. I have also received exemplary service one year after my purchase and Im looking forward to many more years. Bill Hanna welcomed me into the dealership like I was family. He provided me with a great and informative entertaining buying experience. He extended the best price from the minute I walked in with ho hassle, which is one of the many reasons I chose to purchase my vehicle at this dealership.Mike McCarthy, of their finance department, provided a no-pressure professional approach to inform me about additional insurance options and finance options. John Delanoy provides service for my Jeep as required. I have had excellent service from day one and always provided with a loaner vehicle. Each individual I have mentioned and dealt with at this dealership has increased my customer loyalty overtime. It is always a pleasure to walk into Binghamton Chrysler Jeep. I highly recommend the dealership and the Jeep brand name!
Walked in looking for a Durango, cut a deal pretty quick and had it ready to roll that afternoon!
It was pleasure doing business with this dealership.The salesman Tim Whiteman was very knowledgeable about the cars he had for sale.He was also very friendly and did not pressure my as I have been at other dealerships.I believe I got a good deal on my purchase.I would recommend Binghamton Chrysler Jeep Dodge dealership to my friends and family.
Amazing experience. Tons of helpful staff. Great place to buy a car/truck. Highly recommend!
Adam Warholic was great. He understood our unique needs and was very helpful in fulfilling them. The experience was quick and easy.
What a wonderful experience after an equally terrible experience at a local dealership here in the capital district. My experience with Binghamton Chrysler has renewed my faith in auto dealers and sales personnel which had been damaged for many years. They offered old fashioned customer service and delivered on EVERYTHING they promised and in the promised time frame which is all that most customers are looking for. Specifically I want to thank Tim and Jennifer for the respect that they showed me . I will recommend Binghamton Chrysler to all of my friends!.
Smooth buying process. Product Specialist Ken took the time to walk us through everything and answer all our questions. Overall great experience and pleasure to do business with. Look forward to driving the new Ram!
Andy was the best salesperson I have ever dealt with! Such a wonderful experience purchasing a vehicle!
WORST BUYING EXPERIENCE EVER! Rude and absolutely HORRIBLE management. The financial manager as well had a really bad attitude and asked alot of personal questions that you wouldnt just ask a customer . Worst employee there BY FAR. To start they sent my car to a small garage down the road to get serviced before I bought it because apparently they send over projects they dont want to do or deal with when I figured that I was buying a car from a big dealership and their certified mechanics would look it over and work on it if need be . The mechanic that worked on my car never tightened the oil filter on my car and it had absolutely no oil and has a leak as well. Mind you I wrote them a check . I wasnt making payments. It was a brand new car and they wont put a warranty on it or fix the problem. They said they can change my oil if I want to bring it in . I went in to talk to the manager and he said I was lying and making everything up about the car because I didnt have proof!! They are crooks and absolutely horrible people to deal with. Dont waste your time!!
Very easy, no pressure car buying experience. Really took the time to hear my needs, help me select my vehicle, and took time to explain features to me as well.
Im in the process of moving back to NY from NC and stopped into this dealership to ask about an inspection and also ask about mounting my new front license plate. Had to order a bracket and shell out another $22 for my brand new 2015 Journey. Service department wasnt much better...earliest I would be able to get my inspection done would be July 7th, 4 days after my temporary inspection expires. So far, this new customer is not impressed and hope nothing breaks thats covered by my warranty anytime soon.
Great experience at this dealership, Ryan salesperson was really helpful and not pushy, got me great deal on gladiator of my dreams and i couldn’t be happier with the experience!
I went to look at Jeep Cherokee’s last week. The service was awful, a sales man Jonny was trying to help me I told him that I was just looking right now and didn’t want any help at the moment but when I was ready I would let him know. So he creepily watched me thru the windows as I looked at cars while he shook his head. Then he came out and got keys to a burgundy Jeep Cherokee. Then he awkwardly watched me look at the inside of the car, he ended up getting upset because I had told him I didn’t need help at the beginning so he ended up arguing with me for a solid 10 minutes about how I should have let him help me even though I told him I wanted my own opinion on the car. I ended up going talking to the manager & he was worthless as well saying he wishes we could go back in time so things were different instead of fixing the problem. Would not recommend worst dealership by far!
The easiest and best car buying experience Ive ever had. Both my salesman, John Manley, and the finance guy, Mike, were very professional and thorough.
OK. So, I have an appointment scheduled with our garage for our 2013 3500Ram 6spd diesel yesterday for a lube oil filter. Meanwhile, Monday an engine light comes on. Thinking it might be because we need an oil change. Pick the truck up last night after our garage was closed and the light was still on. Took it for a drive. Pull out from a 45mph to a 55mph zone, I cant find a gear, I lose some power, and it smells like clutch. Talk to our garage today and they say there is a technical bulletin on it. Call Binghamton Dodge because it has less than 20,000 on it and should be covered by our extended service contract. Explain what happened in detail. Was told that they couldnt get it in for a few weeks. I said thats great service. The reply was well, thats what we haveand again was asked if the light was on and if anything had happened. I explained it again and was told if the light isnt flashing, you shouldnt have a problem I said that we are going to The Glen tomorrow and have to pull those hills, if anything happens, are you going to come get us? I was told no, youll call for roadside assistance. Great. Thank you. So, when do you think you could get it in? July 18th I was told. We are travelling at this point. Anywhere else you can recommend? Cortland Chrysler should be able to get you right in. Like, I should have to drive an hour for service. I dont have great faith in dealer service to begin with. This just solidifies it. Its bad enough that we have had the truck for 2years and had multiple recalls and had to have the catalytic converter replaced on a cross country trip. Disappointed all around.
This is the third car we have got with Binghamton Chrysler Jeep Dodge and they always impress. Our salesman Van was awesome from start to finish, we’re already looking forward to seeing them again at the end of our lease! Thank you so much!
I had the best and easiest experience ever today! The customer service is just out of this world. Adam you are an amazing young man also thank you for your service sir!
Dont go there, they didnt think twice about lying and trying to cheat my 77 year old double amputee diabetic father out of $4000- they did the classic bait and switch, we agreed for a 2013 town and country for $415 at 75 months even gave them the down payment. They came up with some lie that the bank re-negged 3 days latter but good news we can sell you a 2016 for $450 a month never mentioning increasing it to 84 months . I noticed it just before we signed, - they played good salesman/ bad salesman. After we left and refused, a day latter the general manager called and amazingly the 2013 was available again even cheaper. Especially bad was Mike M the financial guy, total liar, not to mention Felix R who promised us the world after he walked back and forth pretending to plead to the owner/manager to give us a good deal 20 plus times, Total liars and cheats,- we got a 2015 town and country with no problems one try at simmons rockwell - way better service and cheaper
John Manely is a great guy to do business with he does not pressure ya into buying a car. But I kept confusing him on the car and color I wanted i couldnt make up my mind but he was great about it. Thank ya John for selling me that Challenger Daytona we love it. Love the mango tango color. The best part was when my hubby robbed all of the candy out of his jar face was priceless when I handed him back his candy. I would definitely recommend him to other customers.
This was the best experience we have ever had in buying a car. Everything thing went smoothly better I ever thought. Highly recommend this dealership. John Manley is the best.
Nothing but trouble there. Their service department is horrible. I will never do any business there again!! BEWARE!!!! Dont go here.When I went to buy a Jeep there, it was used, and seemed high priced. I took it for a ride and found the new car sheet they put on the window in the glove box. They were charging more for the jeep used then it was brand new!!! Later, after I bought my jeep from another dealership I went there for service. .... a recall. Took 3 weeks to get in. I left it the night before as instructed. Call for it the next day. Hadnt even touched it. I went and got it. Ill take it to REAL dealership now.
Van did a great job leading me through the sales process. He spent a lot of time with me helping me find the perfect vehicle. Thanks Van! It was a pleasure dealing with you!
I worked with Ken on leasing a brand new 2018 Jeep Grand Cherokee and couldnt be more happier with the service! Ken, and the rest of the team, went above and beyond my expections to find exactly what I was looking for and for the right price! Would recommend them to anyone.
Our salesmen, Van V. Was very helpful showing us multiple vehicles until we found the one that was exactly what we were looking for. Our purchase experience was pleasant and we never felt pressured. Very happy with our purchase.
I have driven Jeeps my whole life. Binghamton Jeep is where I bring my Grand Cherokee for everything service related, even oil changes. The staff are incredibly friendly and always supportive. This morning I brought my Jeep in for service; oil change, fuel injector cleaning, and front and rear differential fluid change. When the driver was unable to drop me off at work because he out on another run, John in Service actually drove me to job so I would be on time and contacted me promptly when service was completed. John, Jeff, and the entire staff at Binghamton Jeep exemplify the highest customer service, something anyone would expect from the Jeep brand. They will have a customer in me, for life!
John Manley was my sales agent. I found my car in the lot and thought it was perfect. But it was front wheel drive.My wife cautioned me about the car not being AWD/4WD. I asked John how it handles in the snow and he replied, it does fine. A few weeks past and along came the first snow, maybe one inch. Colesville Rd is difficult to navigate in winter and I was a victim that morning.I went back to the dealership and spoke with John and according to him theres nothing they can do. John suggested get snow tires. I was hoping they would give me a good deal to swap into one of their AWD cars.The snow tires have made a big improvement in traction in snow. I looked at their sister dealership in PA and they had multiple AWD cars I would have purchased if I was told they would bring it to Upper Front St dealership.Looking back I feel John acted in his best interest to make the sale rather than suggest another car. That was all he need do to make me happy. I will buy another Fiat 500L, I love the car and very happy with the snow tires.Next time, I will purchase from someone other than, anyone but, John Manley.
BEWARE: Awful dealership. Service department is a joke, had them run a diagnostic on my engine light ($75) so I can get the problem pin pointed and fixed. They told me that to continue looking itll be 2-3 hours at $100 dollars an hour (their shop rate) to HOPEFULLY pin point it. So basically threw $75 out, to be told what I already knew seeing as you can get an engine light scanned at autozone for FREE. When you get a diagnostic at a dealership they are suppose to pin point the issue. Not hopefully be able to do it. Not to mention I had an airbag recall and they replaced the airbag and the LIGHT is still on and the service advisor never told me about it, until I saw the paperwork myself. Needless to say I will NEVER be back here, Id rather drive an hour to Cortland to have my car done. If it was possible to rate Zero stars I would.Also for the sales department, a friend of mine told me they bought a vehicle there a week ago, and they never inspected it for him before they sold him it (ILLEGAL btw) come to find out the car had a faulty transmission and a malfunctioning headlight.This place is a joke. Save your time & money.
I have been going to Binghamton Chrysler Jeep Dodge now for about 8 years now for service on my Ram 1500, the service dept. has been excellent in all regards for repairs, scheduling and dependability . Just recently I purchased my first vehicle from them (Jeep Willys wheeler).Van Vongkhamchanh was the product specialist who worked with meon buying the Jeep and all I can say is, I was impressed with his vehicle knowledge and excellent customer service . For purchasing a vehicleit was a very satisfying experience.
The whole process was very smooth and everyone was very friendly. I will definitely buy from them again.
Very friendly and professional staff. Great service
They worked with us for hours to get what we needed in a price we could afford and delivered our new van that same day even though they were extremely busy. The service department is also very friendly. I bought my new van in April of 2015 and havent had any problems yet.
Wish I could give this place a zero or a negative number. Been to this place multiple times since I live in town. Went to look at wranglers there a year ago and no one helpped me. Im a small female and had my heart dead set on buying a wrangler so they missed out. I ended up going to Owego and bought one there. Second time was for paint. I went to pick it up the man was so rude. My wrangler is a tonka yellow and the paint was orange. I tried to tell him this and he rudely said to me that it was the vin I gave him and it’s going to match. Well it didn’t and when he came to look himself thinking I didn’t know what number I was giving him he quickly change his attitude to just semi rude. He ordered me a new one and didn’t say much to me the whole time after. That was a year ago. Third time I had to get a cylinder head changed and they said it would be a couple days and told me that they do not give loaner cars out. I arranged for rides for a couple days. It is now Friday. The “couple days” and car is still not done and it’s going to be the weekend. I ask again if there are loaner cars and this person said he’s not sure if they have any left. So they do give loaner cars? Either way this is the worst dealership I ever experienced. I’ll drive out of town next time because it’s not even worth my time or money. At least at Royal in Owego there was someone right there to welcome you. Andnthey even let me test ride the wrangler I bought overnight. I guess shame on me for having a little faith in the dealership on upper front st.
The sales representatives were extremely helpful and awesome. The service was professional and I will be going back again for my next vehicle.
Scott, Bill, and Mike were quite helpful when I was looking to purchase my new to me Ram Express! I would absolutely recommend them to anyone looking to buy a vehicle. Binghamton Chrysler JeepDodge is the right place to go.
BCJD appears to have a great selection of Wranglers, but they may be emotionally attached to them or not interested in selling. Contacted them online for a quote for a new Wrangler, received several form-type emails and responded back, including one that asked if I had all the information I needed. Unfortunately never heard back from them, so moving onto another dealership.
Johnny S. was a great salesman! He explained everything , with the ability to get the point accross (even to an old man). He was very honest, in his statements. I know, because I proved them out (the competition). Thanks man! Bob O.
Our sales associate was super friendly and knowledgeable. They had many jeeps available and I was able to get the exact jeep I loved at the price point I needed! Great place to shop!
Theyve went above and beyond trying to help us when our new truck broke down out of state. They are still trying to help us now that were home.
Unfortunately this is the only experience Ive had with this dealer but it will also be the last. Worst dealer experience ever. First they couldnt find my sons truck. Granted it was dropped off by a tow truck at night but I called ahead of time to tell them it was coming. I guess random vehicles are normal. I had to call for an update before they even told me they couldnt find it. Was originally promised a couple dates to be done, then told it was a tow job and there are no scheduled dates/times, its as we can get to them. Well after over two weeks of not getting to them I had it towed to Royal in Owego where they looked at it the first day for an initial diagnostics. I would drive to Owego (45 mins) every time now. Only one star because they wouldnt allow none.
Service advisor was very good (Steve). It took a long time to get the parts for my recall but that wasnt really the dealerships fault.
A very pleasant and non pressured buying/purchasing experience. One that I would highly recommend. Ken (my salesperson) was very helpful, knowledgeable, and did not pressure me in any way. I would recommend them highly......
Its the only place I buy new vehicles from. Great service I have never had to wait longer than what they have said it would take. If you are a truck buyer they always have a great selection
Pertaining to the service dept only... I received a recall for my dodge journey so I called to schedule an appointment to get it taken care of. I was told they didnt have the part, that it was on backorder & they couldnt get it in for over a month.I then called Royal Automotive in Owego who also said they didnt have the part in stock but would order it & call me when its in. Guess what..I received a call 4 days later saying the part was in- the same part Binghamton Chrysler said was on backorder & itd take over a month to get!! Its very obvious Binghamton just didnt want to deal with it, clearly lying about how long it would take to get the part!! Id rather drive farther to Owego to a place that actually has customer service over the local dodge dealer that lies because they dont want to deal with a recall!!
$120 to turn my trailer lights on, literally 5 minutes of work to hook it up to a computer. Would hate to know how much it would have cost for them to install the whole trailer hitch too!
Dont go there. Waste of time and drove twice just so they can bring the price up compared to what was originally quoted. The sales rep kept going back and fourth between me and the manager. Came back with ridiculously high numbers like I am stupid or something. These old school tactics dont work anymore. You cant give customer sky high prices and bring it down if needed. The Internet has changed the world, catch up and stop ripping people off. Worst customer service.
Great overall experience. Ken Burton was very easy to work with and helped us get into a new Durango. Would go back to work with Ken again.
They advertised this (now my gfs) 2007 Suburban 1500 LT on craigslist PA (Scranton) for $17,995. The dealership is located in Binghamton, NY. Upon arrival (Monday April 7, 2014) we were able to test drive the vehicle, and I noted the odometer reading was as advertised 106k and change. After test drive they tried to inform us that they could not sell the vehicle to us at advertised price because that ad was out of their Scranton dealership. WRONG. We said honor the price or bye bye. Suddenly, good news they could honor the price. On Thursday April 10, 2014 (3 DAYS later) we go to take delivery of the vehicle, she signs paperwork, and we leave. She had been sold a $1999 PLUS sales tax 60 mo/100k mile powertrain warranty (worthless if you do your own maintenance...read the fine print) that they were supposedly throwing in and when we arrived home (approximately 150 mile trip one way) we noticed the odometer read 109k+!!!! They had put 3000 miles on this vehicle in 3 days (!!!!!) while we waited to take delivery. BUYER BEWARE.
Ken Burton helped us get in a brand new car. Super friendly and helpful. Came in with the expectation of only being financed for a used car and he got us financed for a brand new jeep. Thanks Ken!
Great dealership! Worked with us alot, and helped us get our new Car! Thanks Jeep Dodge! Great service and a dealership that helps you get what u want!
Terrible customer service.. I was going to purchase a car from them but it took several days to get a call back from the dealer that I talked with. In addition to people not calling you back in general. Within 3 hours of contacting another dealer I have acomaccompli more than a week trying to work with this dealership. I am 100% taking my business elsewhere.
Very professional and know what needs to be done with repair staff that do the job well. I have had several repairs done an I am very satisfied with what they did.
Good place to buy a car. Adam was extremely helpful and knowledgeable.
We got the truck we wanted at a great price. John Manley facilitated a flawless transaction. I highly recommend him!!!
SM was nice, didnt push, I asked him if he had anything we were interested in...he looked....said no. Didnt try to sell us something we didnt want. I will stop back when the time comes again and give them another shot simply because of that.
Andy did a great job explaining everything from beginning to end of this buying experience.Thanks JB
This is the 5th vehicle I’ve leased from Binghamton Chrysler Jeep , always a pleasant experience. John Manley , the salesperson was excellent and very easy to work with
Service dept. did not fix my problem and ignored the information that I gave them.
Went to start browsing cars, the staff was very nice and helpful in finding things in our budget
I have had nothing but good luck with this dealership , from buying vehicles to the service of my vehicles . They are trustworthy and honest and they keep my car going as I drive a ton of miles .
Unbelievable experience. Salesman was great!
Fantastic honest employees. I frequently take the vehicle I purchased here for maintenance and service, and am always so impressed by their level of customer service.
Our many thanks to Craig, Mike & Sam for making an easy, smooth experience for us in purchasing our new car —- our 4th vehicle purchased from this great dealership
Came to this location excited, ready to buy a Ram 2500. Walked the lot, no help rendered. Same guy watched as we arrived and left. Next dealership please!
Great place to buy a vehicle- Im on my 4th one from them, and have always been happy with the deals and with the service.
Fast and easy. I offered a realistic price, they agreed. Came back a few days later ( holiday weekend) and picked it up.
Bill g had it narrowed down for me by the time I arrived to fit the need and want I had in a vehicle and Craig was great in showing the me the cars!! For a first time buyer they make it easy
My 2 nd time buying from this place. Professional people,great experience,certainly will go back again. Thanks to Tim my salesman great job.
Service team was fantastic quick and courteous. Finance manager mike was also quick. See ya again.
Best Dodge Service in the local area!!!!!
They where very nice to deal with very patient and gave me everything I asked for I would go there again cant wait to lease another vehicle in 2 years
Worst experience ive ever had. They sold me a car with a cracked frame...kudos do the dealer ship for not giving to cares about peoples safety and just care about an extra buck in their pocket
The service department is very knowledgeable of their parts that are needed to fix whatever problem there is with our vehicles. The service is efficient and professional and prices for labor and parts are very reasonable.
The service department is a complete joke i bought a 2014 ram 2500 with lift kit 70 thousand dollar truck brand new i drove it for a period of a month or so an the truck started making noises from the rear i took it there to be looked at as its under complete warranty so after a week they said it was fixed went to pick it up an not even 2 miles down the road the same problem was there so long story cut short ive had it there 4 times for this problem within the last year an half an they still havent fixed it now the truck completly died no power to anything so its back at the dealership yet again for a dif problem plus the same problem its had sense i bought it i advise anyone that goes there to never buy a vehicle from there unless u want nothing but headaches from the service department
I wish there was a zero star rating. The salesman was pushy, there were no specs posted on any of the used cars (price, year, mileage etc) when I questioned the salesman about it he got defensive and quite rude. Never again.
Had a good experience purchasing my Wrangler. Worked with Scott Ashley who was very helpful and professional!
Hard get to the department you want
Tends to try to sell not great cars, financed yet. Go to Matthews pre owned. My beautiful Jeep is from there.
Staff is mostly pleasant. Salesman Bill H. Is your go to guy for any vehicle. Treats you like family....
Came here looking for some special screws and Pat in parts helped me out big time. So thankful for their knowledgeable staff.
Great experience. First new vehicle in 12 years. Very excited about my new Jeep!
Both vehicles Ive purchased are filthy! After paying the amount I did, I expect a clean new looking vehicle to drive off in.
Dodge Chrysler Jeep of Binghamton has the best service department around, hands down. i would recommend them to anyone with any kind problems, questions, or needs.
Salespeople are always so friendly and they leave you alone if they know you are just looking
Only guys in town. better not needyour car if its broken. you will be making an appointment for weeks, not days
Very expensive place to get work done on your vehicle. I went in for a headlight and they tried to charge me $400 so I went to my normal dealer.
Thank you for the great care of our Jeeps!!!
Wonderful experience! Everyone was very nice and I feel I got an awesome deal!
The man we spoke to was very rude to me because he assumed I wouldn’t be able to afford the car(even though I could). Took my business elsewhere.
Limited time, great experience getting my first car with great help! Definitely recommend!
Great deal. Super big trade in price
John Manley and took exceptional care of us! We love our new 2017 Pacifica!
Highest price and terrible experience. Sales are too crude. They tried to get more and more money from me. Never come again. Too awful.
Great communication. Pleasent people to work with and good business conduct.
Excellent service!!! Thank you John & Mike for helping us get our new jeep.
Had oil change which was quite quickly done and the service department seem to be on the ball.
Was a great experience, thank you so much made it painless and, the salespeople were very helpful!!
The sales people are totally great they work to get you the best deal
Friendly and quick service!
Very nice knowledgeable salesman very nice staff to deal with also would buy from them again
Great personal people, if your looking they will find you what you need
Andy was the best and I got the vehicle that I wanted!!
They do a good job. Never had any problems.
Great Service Department aswell as friendly and helpful Sales staff
Their service department sucks and takes a week to fix the thing that you bring the vehicle in for yet fixes all the unimportant things first, oh and this all the day after I bought my truck
Had such a great first time car buying experience!!!
Very friendly, fast service!Thank you 🙂
Not a very good looking place. We were looking for sedans and couldnt find any. A very disappointing visit.
Scott was great salesman.. great overall experience
Everyone was helpful and courtesy. We will continue shopping at Binghamton dodge
I got an Inspection. It went smoothly, no hiccups.
Was sold a defected new car and cant ever get into service to get it fixed.
I had a positive experience the staff was friendly and prompt, The problem was solved in a timely fashion
So happy with our new purchase 🤗
Great customer service all around will do business again
Fast service. Got what I wanted at a great price thanks Scott
So far so good. very attentive and not pushy. very informative and helpful
Fast easy friendly service
Wonderful people and took very good care of Red.
Very great in service department, especially John
Great service! John Manley was amazing
Friendly, courteous and helpful! Glad I went there!
Great dealership for sales and service
Huge selection and good folks to work with.
Great people. Goid communication
Huge car place I’m not sure it’s here anymore though.
Great people very helpful
I would recommend this dealer to anyone.
Service is professional and friendly
Super friendly sales and service!
Friendly staff and timely service.
Awesome service friendly staff.
Getting ready to buy my 4th RAM
Place is clean and dealers are friendly.
Great Customer Service
John was wonderful to work with!
Service dept. Was excellent
Great selection but expensive
Awesome sales and service !
Bizarre. Its like Cherynoble for cars
Service done in under an hour
You want it? They have it!
Fast and convenient service
Vehicles are overpriced!
Need a car. Talk to Bill Hanna
Quick professional service
Fantastic servoce
High priced and pushy
Total reviews rating 4.3
199 Reviews for Binghamton Chrysler Jeep Dodge RAM 2023:
Review №1
2022-03-31I was looking for something very specific that no one seemed to have after talking to John at Binghamton dodge they had exactly what I wanted in transit already. John honored my affiliates reward and every discount dodge had to offer he also gave me more than I thought I would get for my trade in. I had my own financing when I came in but there financing dept beat my rate from my local bank by a good amount which I was amazed by. Durango arrived in a few weeks no delays and it happened to come on my wedding day. I could not wait any longer and John got my vehicle ready for pick up finalized paper work and showed me all features in less than a hour. Sales manager made sure to come see me shake my hand and make sure I was happy. Best experience I have had buying a car.
Review №2
2022-03-08Sent an email about a red Ford F-150 at their Vestal location. John Manley texted me ten minutes later and asked If Id mind taking a call. He told me he was on his way to pick it up. I like a man of action. Its only been a month but I love my truck. The service was great. When the manager came out to sell me a warranty I stopped him...said price it with and without and he said will do and turned right around. Never got pushed to buy it. I liked that. I will keep it a mystery whether I did or I didnt. John has also followed up a few times since the purchase. Mostly automated but at least theyre checking. Very good experience.
Review №3
2022-05-24Andy Smith made my experience getting my first new car here so beyond easy and enjoyable. He made sure I was heard in this process and really worked to find a car that was perfect for me. He was personable and never pressured me to buy and genuinely cared to make sure it was a good experience for me. Truly a great salesman, and a great experience here! I love my new Jeep Compass and can’t wait to work with Andy again when my lease is up in a few years!
Review №4
2022-06-09Pat was fantastic! He got me a great deal on my trade and an even better deal on my new purchase. I live out of state so we did almost the entire transaction through text/phone. Once I arrived, he had me in and out without any issues. The entire process was smooth and pleasant. I would absolutely recommend this dealership and Pat to anyone.
Review №5
2022-01-29Great place to buy a car. The whole process went smoothly, everyone was pleasant and helpful to work with. From our salesman Andy Smith, who was extremely helpful and kind to Mike in finance who kept me in the loop through the whole process. Kudos to you all for a great experience!
Review №6
2022-03-31Great experience! Andy was a pleasure to work with and extremely accommodating. Best salesman I have ever worked with. In fact I wouldn’t even use the term salesman to describe him because it felt like talking with an old friend. I would highly recommend Binghamton Jeep and you must work with Andy if your looking for the best deal!
Review №7
2022-02-14This dealership is wonderful. Friendly service and they answered all my questions and concerns. Ive dealt with Adam on getting a truck twice and its been a smooth transaction each time. Hes an asset to the dealership.
Review №8
2022-02-21The guys at Binghamton Chrysler Jeep Dodge were great to work with. I built my own Ram and they made the process simple and smooth. I even got my truck earlier than expected! If you are in the market for a new vehicle I would highly recommend them, you wont be disappointed.
Review №9
2022-02-04The staff there are rude, dismissive and do not care about what the customer needs. My Jeep stopped running and my boyfriend brought it to them in attempt to have them take a look. They did not want to take the car or listen to our concerns. They also rip people off when you call in for quotes on parts. To be honest, the staff didn’t sound like they knew a thing about what they were doing. I’d avoid this dealership if possible.
Review №10
2022-02-15When we purchased the car it was a good experience, not a lot of pressure to buy.But we took it in for a Oil Change, the appointment was for 10:00 am my wife there at 9:50 and never got out of there until 11:30. That is way to long something needs to be done about the scheduling/ staffing in the service department.