Birds Unlimited in Rochester
Site: http://www.birdsunltd.com/
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:10:30AM–5PM
- Sunday:Closed
Hi me and my husband love going to Birds Unlimited. The customer service there is really good. Even the own of the shop too.His really nice and helpful .They really take a good care. And love they Birds there are really beautiful. And cheap compared to exotic birds shop. If you are looking for Birds as a pets you should go to Birds Unlimited..
Great service, friendly staff, huge variety of food and supplies
Great store, they have lots of things for all your bird needs (cages, food, toys, treats, stand etc.) Reasonable prices for birds and merchandise. Staff was very friendly and willing to answer any question. Very attentive to customer upon entering the store. The store was clean and well kept, no messes and cages were clean as well. Health tame and hand fed birds. Definitely will be buying a bird from them in the near future.
By far the best and most knowledgeable of the bird joints I have been to. Its obvious they love the birds here. It matters.
Wonderful to do business with. So very happy with my singing canary, they actually held him until he was singing in the store and with in an hour of being in his new cage he was singing like crazy. Very very happy with their service and the staff was awesome to work with. Woukd highly recommend!!
Staff are always helpful and knowledgeable. The ONLY place I trust to get quality of birds, equipment, toys and food.
Great customer service, animals all with enough room and large enough enclosures, solid selection for food/toy/trear and other products. If they donthave it, always ask they are likely to be able to order it.
Every time I have been in the store the staff has been SUPER HELPFUL, VERY FRIENDLY, AND KNOW WHAT THEYRE TALKING ABOUT AS WELL AS THEIR PRODUCTS!! I love to go in and see the In-Store birds as well as those who are for sale. The cages are always clean (as clean as a birds cage CAN be that is!! Anyone who has birds KNOWS that they are NOT very tidy creatures!!), the store is always clean. I love the nursery and seeing the little ones growing up and its very obvious that they are hand raised by their actions toward humans. Awesome place, beautiful birds, and a great knowledgeable staff. Would recommend this place to anyone and everyone who has birds or may want to become a bird owner!!
I called Paul looking for a stand for my smaller bird cage. Paul easily remembered which cage I had purchased, the right stand I needed and asked me if I wanted it assembled when it came in. It came in quickly and was assembled when I got there. Paul brought it to my car too! I picked up extras for my feathered babies and was on my way in minutes. Meg is amazing and has incredible custom service ❤️ love BU!!
Only place I trust to buy birds!! I only buy my food, treats, and, toys at birds unlimited, as well!! I have no worries when I board my Quaker parrot here, to go on vacation!! They take exceptional care of my bird when I am away.....and the bonus is that I have a totally groomed bird when I pick her up!! Totally recommend birds unlimited 1000 times over!!!
Everyone there is friendly and very knowledgeable about the birds and products they sell. I have purchased 2 birds there and they gave me paperwork about the bird , and went over everything with me. And were happy to answer my questions. And their prices are very reasonable. I will definitely recommend them.
We went to pick up a parrotlet from them on Saturday. Ive been searching for years for turquoise female and they so happened to have one! They held her for almost a week for me and were nothing but friendly and helpful. Paul even sent me pictures of her to my phone so I could see her beforehand to make sure she was just right! We will definitely be lifetime customers. I am so in love with my new baby
This is the best store for anything bird related. Friendly, knowledgeable staff and a wonderful assortment of bird food, toys and other supplies. I wouldn’t shop anywhere else!!
The combination of knowledge and friendliness of Owner Paul and the staff makes Birds Unlimited very special. They strive to educate customers on the care of birds to ensure optimal health of the bird and a positive experience for their owners. Highly recommended!!
I’ve owned a few Parakeets in the past I’ve never had any luck with them. I found Birds Unlimited online and it was the best Investment I ever made. The owner has been there for many years and is extremely knowledgeable and helped me choose what was right for my needs. The staff is also very knowledgeable and very helpful every time we appear in the store. I even call and order food and toys and they ship them to me. I am very pleased and I love my Quaker parrot. He’s like my best friend. As long as you follow the owners instructions you will not have a problem. He taught me all the right things to do and I’m very pleased. I would recommend all my friends and if I decide to ever get another one that’s where I will go.Thank you everyone from birds unlimited.Cheryl Laing
Such a variety of birds and supplies, and cages! Clean and healthy birds! They are now my new store!
Great folks!Birds are very comfortable around people which is a plus when buying one from them.
The entire store and bird cages were very clean! They have a good variety of bulk foods and a wide selection of packaged foods. I especially like the bulk selection as I was able to buy smaller quantity of pellets to try out on my picky parrots.
Great store, lots of toys to pick from, knowledgeable & friendly staff. Baby birds to enjoy even if you cant bring them all home. Update, still the best place for quality birds & supplies.
Great place if you want a store that is knowledgeable of birds!
Paul and his staff are always friendly, helpful, and very knowledgeable. The cages are clean, the birds are always healthy and I love that they keep the babies until they are 100% ready, the owner is not in a rush to push people out the door with a bird thats not ready.
The staff is always so friendly and helpful and the store is clean with a huge variety of food and toys! Plus it is fun to walk around and talk to all the different happy birds.
Paul and the girls are always very friendly and willing to help when you walk in the door. He doesn’t always carry all the birds he used to at one time now mainly due to covid but he always carries as many as he can so he can spend quality time raising them. All the birds I’ve gotten from Paul through the years have been great and well taken care of. You can tell that they devote a lot of time cleaning, the store is always swept and clean. He never lets a bird go to a new home unless it’s absolutely ready and weaned, so the bird is well adjusted when you bring it home. He’s been in business a long time and these are some of the many reasons why. You can tell that he absolutely loves birds.
Always like going to see the birds. They board my bird for me when we go out of town and its a great service!
This place is for the birds. Literally.Im always in awe of the birds when we walk in. You can easily tell that they are well taken care of. Clean cages, healthy birds and fresh food & clean water in all of their dishes.Anyone that thinks that the owner is rude clearly hasnt spoken with him. Our talks with Paul have always been educational. He has bird knowledge and lots of it.The rest of the staff has a lot of knowledge as well. They are happy to answer questions and its easy to see that they have a ton of love for the birds and caring for them.Looking for a bird, toy, cage or anything bird related? This is the place. Stop in and check them out. Its worth the half hour drive every time we visit.
The staff here are so knowledgeable about birds. You can tell how passionate Paul is about them and takes the best care of the birds for sale. There is a large variety of toys, food, cages and other supplies for parrots and other birds. I’ve been a customer for over 7 years now and I’ve never been disappointed.
This is the best store for healthy beautiful birds and high quality supplies. Everyone who works at Birds Unlimited has a lot of experience and gives great advice. The birds are extremely healthy and well adjusted. We love to shop here!
Stocked up at this store. My sons pet zebra finches will be happy. Loved seeing the birds that are for sale as well as the residents. Definitely worth the little drive from Henrietta.
The young lady who spent so much time with me explaining the difference between a budgie and parakeet (and its care) was so sweet and patient. I purchased the beautiful all white budgie we were fussing over.Every one there was extremely friendly, including the owner who groomed my parakeet, KiWi a parakeet I purchased from there almost two years ago. I love visiting Birds Unlimited, a beautiful and fun place with all kinds of birds☺️
Great store with very knowledgeable people. We have made multiple purchases from here and they offer the freshest bird food around.
Everyone is so caring and compassionate. They always go above and beyond to make us feel welcome and they make sure our birds are comfortable and very well taken care of. Paul the owner is extremely knowledgeable, kind and absolutely wonderful!! I cant say enough good things about this place and the people that work there. Thank you!
I have been a proud customer of Birds Unlimited for 15+ years. They take such nice care of my Parrot!! Great prices on food, toys, cages and especially birds. The staff is top notch. Paul is fantastic. Its an honor to know you. I love my Parrott. Thank you team!!
Sold us a bird that they said was super friendly but is actually super aggressive. The bird wont eat and they started yelling at us and saying its our fault even though were doing everything exactly as they said to. Our other birds that weve gotten from other places have never had this problem. Most of the employees there are nice but the guy that owns the place is a huge jerk. We went to the place down the road, exotic birds I think its called, they helped us with the problem and the bird is now thriving. Birds unlimited released the bird they gave us way too young which is why he wasnt eating
Excellent service from the second we walked in the store until we walked out. They even helped load our new bird cage in my car. Thank you for everything. Manu is already relaxing in her cage high above our Corgi! 😁
I travel about 140 miles round trip to have my birds taken care of by Birds Unlimited. They are all very knowledgeable about birds and what they require, they are all very friendly and they always have the freshest seeds, foods and anything a bird would need. Prices are lower than you can find in pet stores, big box stores and on line. If you have birds this is the place to go, I would give a 10 if i could.
Went in there to buy some toys for my bird. It was fairly busy and there was only one employee on the floor she was very nice and extremely helpful and doing an amazing job. The phone was ringing off the hook and customers were all asking her questions while she was trying to check customers out as well. Finally another employee came out to what I assume was to help as it was too busy for one person. Apparently not because not once did she acknowledge one customer or offer to help anyone. The little interaction we had she didnt acknowledge my existence, and she has a horrible attitude. As a paying customer I expect to be acknowledged and to not be treated rudely. She was also rude to her coworker who was very clearly doing way more than her and doing the best she could with the no help. Your one employee was wonderful but need to talk to your staff about productive working and customer service.
Want to visit when weather gets cooler for a lovebird.❤️ My other bird died 1 month ago.
Totally knowledgeable about birds and Ready to go above board To help you be the best companion for your bird. They actually have answers for your questions. birds Unlimited sells A variety of good products that you cannot find in Corporate pet store. Just to enter the store and see all of the beautiful, different varieties of birds is a vacation
The gentleman we spoke to was extremely knowledgeable and helpful. It is obvious from speaking with him that working with these animals is not just a matter of income but of passion. I encourage you to choose Birds Unlimited for all your pet needs, or just questions.
Been going here for years. We got our cockatiel here and the birds love their food and toys. Great selection of cages, too.
The staff and owner are really nice and very helpful. The Variety of products and birds are amazing. They have everything you could need. They offer free grooming every year just need to set an appointment. Overall amazing place
This is the ABSOLUTE worst place to go for birds!! Customer service is horrid there! I just purchased a bird from this establishment on Saturday, February 27, 2021. The bird wasnt eating for me so I called like the care sheet said to. When I spoke to Paul, the Owner, not only did he berate and blame me, but he flat out refused to help me!! He was yelling at me so loudly that my daughter could hear him while I was on the phone with him!!! He clearly does not care about the welfare of these birds!!! I had to call a different establishment for help with my 9 week old Lovebird and received the service and support that I SHOULD have received from Birds Unlimited since I purchased it from there 2 DAYS AGO!! I will be telling everyone I can to stay away from this place and the nasty owner!!!
I love birds unlimited. The staff is so friendly and let me hold every bird I wanted. They are so amazing. My grandpa drives me 2 hours to here because he normally takes my the place I would like to go for a fun day and I always choose to go here. I love it sooo much and this is the best bird store in New York.- Havana Guild
Amezing pet store in Rochester. Recommend. 😀Very nicely maintained and knowledgeable stuffs.I got my baby blueberry from here. ❤️
I have owned one or more parrots for more than 30 years and Birds Unlimited is the only store I shop at for food, toys, accessories, etc.The owner is extremely knowledgeable and available to answer customers questions. He also makes every effort to ensure that anyone buying a bird from his business knows what to expect and is ready to provide a lifetime home for their bird. All staff are welcoming and eager to make your visit a positive experience.
Quality Service and animals that are treated right. My Nanday Sunny loves his new toy he got from Birds Unlimited.
This is my fourth visit, it’s a couple of hour ride but so worth it. Great customer service. Paul and all of his employees are more than willing to spend as much time as you need answering all of your questions. The bird food and toy selection is great!!
Best place ever to take your bird for care. Very friendly and helpful staff.
I have been going to Birds Unlimited for the last 20 years now. Paul and his staff have the best experience in the area and are so professional and dedicated to all birds and their owners that come and go from the store. I make frequent trips to Birds Unlimited for bird food, toys and the convenience of the boarding facility there if I need to leave town. I highly recommend a visit if you have not been there before, you will not be disappointed!
I love this store. The birds are healthy & happy. They have a very large selection of toys and food. The owner; and his team are always available to answer questions. Location is easy to access.
Great local business with beautiful birds on display. My only major gripe is that the sign is not close enough to the road, which can make it difficult for some drivers to notice.
Birds Unlimited is an amazing place for anyone who owns or wants to get a pet bird.They have beautiful birds of all shapes and sizes in great condition. We board our sun conure parrot there when we travel and are always confident that he will be safe and well-cared for by knowledgeable professionals. We also buy food and treats at Birds Unlimited. We are lucky to have such an outstanding place like this available in our area!
Most knowledgeable place in all Western NY when it comes to birds ... all kinds. Great staff. Friendly. Amazing selection of toys and accessories for your bird. Food. Treats. And of course, birds! Hand raised. Sales. Boarding. Grooming. Great advise. Simply put, Birds Unlimited is The Best!!
Amazing owner and knowledgeable staff! Theyre always able to answer my questions. All of the birds look healthy, happy, and well cared for. Great prices and a clean store!
I love Birds Unlimited! Been dealing with them for 15 years. Paul is a Saint! If you have birds as pets, this is the place to go for their goodies. And Paul is a wealth of knowledge concerning all things bird.
Welcoming and informed staff...the Only store that I take my Bird for its grooming!!!!
Kindest and most knowledgeable bird store in upstate NY. Do not go to the Lockportpet store for a bird whatever you do! We will always shop at BirdsUnltd.com
Great variety of bird foods and some great toys for my pet cockatiels. Gem of a store.
Awesome place with the Best care for your Feathered Pets! Great people, professional service and information on all care for your Birds. Paul has been caring for my Birds for years, stop by, you wont be disappointed!
Used to bring my kid here when he was young. Really has taken a turn for the worse it really seems like the owner doesnt want to do this anymore. Not many birds a piss poor spirit. Place is getting really tired looking and so was he.
I would have loved to hang out more. A lot of knowledge in the store, friendly and helpful. I will be back!
When ever I can get in to the store, I go. The staff is always friendly (even the grumpy old guy), and knowledgeable. I love seeing all the birds and bird toys. I also have gotten a lot of ideas for the outdoor aviary I want to build for my bird from seeing theirs. This is definitely the place to go if you are owned by a bird or are considering one.
Brought my elderly mom in to replace her deceased love bird. I had to ask for help, customer service was terrible. The sales girl kept walking away and I had to keep leaving my mom with dementia alone to track her down. Most of the birds were already sold. It was a very bad experience. We ended up buying a love bird from a different exotic bird shop right down the road.
To keep a long story short and save you time, I’ll just say this; The owner is good at taking care of birds but he does NOT understand business 101. He will not work with you on anything and you will get the feeling that he doesn’t really want your business. That is my experience, and my opinion. I suggest to anyone, drive 2 miles up the road to Exotic Pet Birds. I guarantee you will be taken care of properly; they love humans as well as animals, and will go out of there way to make you comfortable and happy.P.S the prices are better too!
Awesome/knowledgeable staff and owner. Being new to getting a Macaw there is such a huge learning curve. Birds Unlimited have and will always be our go to for help, assistance and great products for our new family member.Thank you
Hands down the best bird store in the area. You won’t find a better staff & Paul is one of the most knowledgeable bird guys I know! Both our macaw and our African grey have come fromPaul and we buy our supplies, toys & food from there as well. Shop local!
Stop in and find everything you could possibly need for your bird friend. I love looking at the exotic bird babies! The owner is incredibly knowledgeable. And prices are very competitive.
We feel very comfortable bringing our African grey Abby here for her grooming needs. Very knowledgeable staff.
As always, the atmosphere is friendly, the staff efficient and helpful, the stock well chosen and nicely varied, and now everything is perfectly sanitized and all protocols observed.
This place is the BEST place to go for pet bird needs. Animals are always well cared for, well socialized, and clean. They are not a bird factory (unlike other places Ive seen). There have a large cage depot & Paul is a wealth of knowledge.
The prices were fair and most of the birds were very friendly. My bird came out very nicely groomed. However the staff was very rude. They had a bird out in the open that bit without any sign to warn of this. Then proceeded to get mad at the people touching and petting the bird. They didn’t warn anyone of this, and let people pet the bird freely knowing it did this. Their website is a joke and just plain rude. One girl there rolled her eyes when someone asked for help. Wouldn’t go there again.
If you are interested in buying a bird this is a wonderful place. Welcoming staff, let you browse but very accommodating if you have questions. Great prices on toys.
I will never ever shop at another bird store. Top notch good seed, healthy birds and the owner and employees are helpful and knowledgeable. Been shopping at birds unlimited for 19 years.
This store is amazing, fantastic birds and very nice employees but when it comes to grooming you can never get an appointment, when you purchase a bird from them the grooming is free on Saturdays but you can NEVER get an appointment, you can try to get an appointment during the week when they do grooming but you will have to pay $13.00 and you can not even get in during the week. Grooming is an important part of having a bird but you can never get in to get your bird groomed and there are no other local places that do it. I dont know why they do not hire more people or open grooming up to more nights a week so that you can take proper care of your bird. That is the most frustrating part about this store, other than that it is fantastic. So if you want a bird and want to train yourself on how to groom them, then this is the place for you but if you do not know how to groom your bird and you are going to count on them to do it, them I suggest you look elsewhere.
This store probably has the best customer service I have ever experienced. Every single staff member has in-depth knowledge and was able to answer every question we had without hesitation. They also talk about their own birds, which shows how much they personally enjoy birds and have extensive experience with them. An amazing store I highly recommend.
Very friendly staff and beautiful birds! I got a cute rosy bourke and have been getting her food here too. Huge selection of toys and looking at the baby birds is always nice
My experience at Birds Unlimited acquiring my delightful Cockatiel Tio was extremely positive. The knowledgeable and dedicated staff got me and my bird off to a great start. This store is a local treasure. Don’t even think of looking for your bird at a big box chain store as long as Birds Unlimited is in business.
The only store I go to fair prices and a variety of toys for our birds
Paul and his staff are extremely knowledgeable about all things avian. The birds are hand fed and handled regularly. If you are looking for a bird, grooming, toys or food, Birds Unlimited is the best place to go.
Ive gone here for years. They always seem to have well-cared-for birds and prioritize their welfare/health. I inquired once about if they carried flight harnesses, and was told they stopped after hearing about accidents that were happening. A less-savory store couldve just encouraged me to make a purchase.Great toy and treat selection. Buying my greys Zupreem pellets in bulk has been cheaper and easier than getting them anywhere else so far. Associates are helpful, but not pushy.Its a little odd that Ive never seen anyone working there who wasnt an attractive college-aged young woman, but other than that huh factor, zero complaints.
Been going here for years. Paul the owner is always helpful.
We have purchased 9 birds...all are amazing, healthy, happy, hand tamed. We love this store. The staff is always very happy and helpful, they answer any questions we may have. We will always buy anything bird from birds unlimited! Thanks c
This is definitely the #1 place in Rochester (maybe even New York) to adopt a bird pr purchase anything you could ever dream of for your little companion. The owner handraises most, if not all, of his birds. This is so amazing because it teaches them from little hatchlings to trust people and I guarantee if you adopt your bird from here rather than a chain pet store, your bond will be so much stronger. ❤ They also offer grooming and boarding services so you dont have to pay crazy vet prices.
Excellent source for birds and supplies. Staff is knowledgeable; birds are healthy. Varieties are numerous. Have purchased 5 birds over the last 10 years from them and have always been more than satisfied.
I have been going to birds unlimited for years . I have a red front and a hispanolan amazon, I purchased from Paul. Health is very important to him. I appreciate the fact that he will not sell a bird until its weaned. He is very educated and pretty much has the answer to any question ,plus more. He is a no bull guy. He will not sell you a bird just to sell it. He is not a fluff talker.If you want a healthy quality bird for a far more reasonable price than down the road. Go to B irds unlimited . You will not regrett it and you will be correctly educated about birds. .The selection of cages and toys are great. I always find what I need.
Felt very good about the care of my bird! They are awesome and I would highly recommend them to anyone
Love the staff, products, and fabulous birds. The care taken in grooming my African Gray is so appreciated. Thank you!
Very knowledgeable about birds. Very friendly staff. Paul has a wide selection of birds to choose from, which can be difficult. Lol
The owner and the staff were truly amazing to deal with. There knowledge was unrivaled and by all means worth the drive. Excellent variety of healthy birds to choose from, and bird supplies.
There is no other place to get your avian supplies very knowledgeable people. And the best selection of bird toys, and cages, and quality food and treats. They also offer wing clipping services by appointment.
Horrible customer service. Went in for questions and the lady a the register had no energy, attitude and couldn’t hold a conversation. We just got a new bird and wanted info on grooming and she gave us a card and told us to call when we were already in the store. Go down the street to exotics birds
Twice they sold me a cage that was too small for a cockatiel. They know nothing about bird sizes. I would not recommend going there unless your already a pro at birds
Have the items I need at hand. Today needed bird food. Ran in, ladies there helped me super fast & polite. In & out about 10 min. Got what I exactly needed with zero issues. I highly recommend this place 100%. Love it there.
Super clean and friendly staff. Biggest selection of bird toys and cages Ive seen. Will definitely make the road trip back whenever we need toys!
I have purchased several birds here and they all have been healthy companion birds. I also buy 98% of supplies and feed as they have a great selection of anything I need. Staff is helpful and friendly.
We got our Senagal Parrot there, he is now 18yrs old and still going strong. Paul knows more about birds than anyone I know, he is the go to guy if you have any questions. I cant understand why the person would say it was a sad place, every time I go there (which is often, we buy all his food and supplies there and board him there if we need to go out of town) all the birds seem happy and chirpy, chirpy, chirpy, cheep, cheep. No complaints at all!
Bought a green quaker from them. Theyre really professional and they care a lot about their animals. Cages are always clean, and the birds always look happy
Great selection of toys and food. Always willing to order products for me if they dont carry them in store all the time. Paul is extremely knowlegable and I wouldnt recommend any other place to go to get a baby bird!
We brought home our African gray parrot, Oliver, in 1999. We have always received excellent service from Paul and his staff, from purchasing treat, food, toys or boarding, I highly recommend Birds Unlimited!
Staff very friendly and so is the owner. Many toys and different bird seed to choose from.Love looking at all of the birds..
Best bird shop in USA. Loads of beautiful birds...great prices..lots of cages bird food toys ect ect great owner and staff are awesome too...all very knowledgeable about the Birds and accesories ...
Great place. Bought my bird there and I have Tilly groomed there. Also, I board her when I travel. Paul is a real expert and the staff is very helpful.
Much better places to go in Rochester (Owner is very rude and really needs to think about his customers) Not dirty but definitely not clean looks more like a warehouse then a pet store. Wish I had a better experience
I bought my baby Cockatiel here last year. The best store ever, the staff is friendly and very knowledgeable. My favorite.
The best tropical bird shop in Rochester..from parrakeets to the largest parrots ect. The owner is the most knowledgable bird man ever.. lovely friendly staff, great variety of burds,,, food,toys,cages ect.
These folks are amazing. Not only do they have a great love for our feathered family members but care about the customers. During this stressful time they are doing curb service to keep everyone healthy Great job
They are so knowledgeable. Plenty of birds to choose from. Got our feathered friend here.
My husband and I went there a couple of weeks ago and were highly disappointed. It was an hour drive one way to be ignored by one of the associates working. A very rude young girl who snuffed at us because we got in her way. Another young girl tried to help us but could not. Call the place parrot land because things for small finches are few and far between like an after thought. We went, we saw, we will never be back!!!
Paul and his staff are very conscientious of their birds, their patrons, and THEIR birds; and despite all the restrictions and isolation during the COVID 19 pandemic, they have continued to make sure we have what we need for our birds, and with a smile!
Such a great place to get absolutely anything you may need or want for your bird. The staff is also very very knowledgeable and helpful.
Best place to get a bird, or replenish your bird supplies. Huge selection of cages as well. For staff truly want to make sure youre bird is happy!
Love the store and love to come here even if not sure I am about to buy something. You are going to love this store.
Hello everyone, I have searched the web for two hours and couldnt find anything about visiting my baby quaker parrot. I was told by an employee that I cant come back until next week. Did I do something wrong? or are they just practicing traffic control. After All I did give you guys like a thousand dollars in sales in two days. Please let me know why twice a week visitation is the limit. Thank you, love the store!!
Everyone in this store is very knowledgeable about birds, and very helpful. They have lots of services, such as boarding, and their website is a treasure trove of important information.
After 2 weeks of trying to buy a $400 cage that they have IN STOCK on the floor, they couldnt make it happen. Cant find the right cardboard? Cant figure out how to ship a bird cage? What kind of business leads a customer on for 2 weeks?
There is no better place for quality bird supplies, care, and information. We will continue to drive over an hour to get there whenever possible for our feather babies.
Best store ever. The owner is wonderful and knowledgeable. We wont shop anywhere else for birds or bird supplies.
Staff is friendly and prices are reasonable. Paul offers great perks for birds bought, free wing and nail clipping.
They take such great care of you, your birds, and really know their stuff!
Extremely knowledgeable staff. Always a delight to visit just to see all of the exotic birds even if you dont need anything!
Paul is always amazing with our cockatiel, Julie. We wouldnt trust anyone else to trim her nails.
Best place to go for your birds needs. Owner is to personal, education and understanding.
Absolutely beautiful birds but omg the owner on the other hand is just extremely rude and obnoxious! Looking over your should like youre about to steal his garbage. I would not even give him a one star!
Great staff, great knowledge, great service!! AND Well loved well taken care of birds ♥️
Fantastic people, lovely birds. Great prices! They answered every question and helped us pick a bird for my niece.
The only bird store you need to know. Would never go anywhere else. My canary is so precious, can’t thank Paul enough, well worth the wait.
Great staff, very dedicated. You can buy birds that are handled and more welcoming of people.
They have many birds, cocktails and parrots.Very clean and healthy birds.Expensive a little bit, but it deserves that.Oh, very nice staff.
It was really amazing to see all the birds ..they are in a way rude if you dont agree with the type of bird they are recommending but very nice place they treat the birds with lots of respect and all the birds are happy.
Wonderful place! Staff very friendly and knowledgeable about birds. Prices very reasonable!
Awesome place,Ryan was very informative and help my wife and I pick out perfect birds for both our daughters. Thank you.
Been going there for over ten years. Paul knows all and the staff is great. No better place to go for your birds, food, products and advice.
Selection is awe inspiring, owner is super knowledgeable and they really care for the birds. Dont bother with other stores, this is THE place to shop for your bird.
Love seeing all the birds. They are knowledgeable and helpful
Awesome bird store very friendly staff
Nice size, clean. Not many birds for sale. Staff was pleasant
They are very knowledgeable and friendly here. The birds are beautiful and the selection of toys and cages is outstanding
Always take great care of our African Grey parrot. Staff is very helpful & friendly.
I have purchased birds and supplies here and have nothing but praise for the owner and all of his employees.
It is fun to see the baby birds.They are very knowledgable whenever I have a question.They have a wide assortment of treats and toys.
Nice looking birds but would never shop here no customer service and very little knowledge about birds from his staff
The most knowledgeable staff on birds anywhere in the WNY area. Clean place, hundreds of toys, ladders, perches, stands, food.
Bought our second bird here. Staff are knowlegable and caring. Birds are well loved and cared for.
The only place to get your bird supplies and of course your parrots! Very knowledgeable staff and friendly.
Amazing place with all of your parrot needs everything from travel cages to in-home cages food play accessories and very pleasant and knowledgeable staff
The most placid and lazy of horrors. Lots of highly intelligent birds in glass boxes. Creatures with the envied gift of flight, devoid of life for your entertainment. The most overwhelmingly and desperately sad environment, had to leave.
First time visiting the store they had so much that i want an need for my African gray parrot.
Unique store, great inventory for the bird owner. Best to go and just walk through to see all the different birds.
I put down $25 down and they said I would be on top of the list and I would be getting a call from them soon. Well that was 3 months ago and I got call and I am out of $25.
Great selection of birds! Staff very friendly and knowledgable.
Takes good care of the birds when they pedicures and beakacures. Very knowledgeable and pleasant.
Knowledgeable, great selection, and their birds are extremely well cared for.
Thank you for recommending “oven fresh bites” yesterday. It’s so nice to see my sun not wasting his pellets!
Most knowledgeable bird store in town. Great products for my finches.
Very friendly, knowledgeable, and helpful. Helped me pick out my new baby conure and answered my questions.
Absolutely amazing staff and the most knowledgeable establishment for birds and bird supplies anywhere
Good customer service. Well organized, alot of beautiful birds
Great shop for birds and supplies. Always helpful and very knowledgeable.
The girls were very knowledgeable many birds nice variety clean environment
A really bad experience overall no customer service and was very rude towards my children who didnt ever touch any of the birds! never going again!
In paradise for birdlovers, lots of supplies a wide variety of birds and a dedicated staff
Fantastic store catering to bird lovers. Offering bulk foods, cages, toys, and boarding.
Very knowledgeable staff, plenty of products, and many birds to look at
Beautiful birds and great people working to answer questions!
Great customer service. Good quality of birds.
Great place to buy healthy birds. It is hard to not buy more.
Wonderful store for all your birds needs
Got my current Sun conure from Paul. Very knowledgeable person on all things avian.
Its a great place first time there lots of birds
Knowledgeable staff, healthy birds and quality food. Was worth the trip from Syracuse!
Owner is there to helpVery knowledgeable .Best Bird store in theNew yorl
Amazing place amazing selection have already purchased 1 bird another reserved prices are great on everything
Hands down the best in rochester. Expert love and care from people who really love birds
Friendly and knowledgeable employees, and a great selection of healthy, hand raised birds
They know their birds! Very professional.
So many cute birds tons of toys, natural perches, cages and supplies
Helpful and educated staff and you cant be at their bird seed selection!
This place has great knowledgeable staff. Super clean. We always try to stop when in the area.
Great place to find all sorts of feathery friends...great deal on food assortments too
Absolutely amazing everything youll ever need plus an owner who is always on site and very knowledgeable after many many years in the business
The crew here always goes above and beyond to make sure you get the right birds and supplies
The only place I will bring my conure, they are very polite and knowledgeable.
Awesome place cool atmosphere and very knowledgeable people who take time to help you and make sure u get what u need.
Everyone greeted and asked if I need it help. They had a variety of birds.
Beautiful birds and very helpful staff.
Amazing staff and selections. They’re very experienced and hold great pricing.
Great place to shop for a Bird. Everyone there is very helpful
The people there are so nice to people and very caring of handling birds
I love the birds they so beautiful,exotics, the service was amazing.
Total reviews rating 4.7
199 Reviews for Birds Unlimited 2023:
Review №1
2022-08-13Unforgettable pets at unbeatable prices. We got our DNA-tested male cockatiel from Paul, the store owner. He clearly knows what he’s doing when it comes to these birds, with all being hand-fed. The process was simple, we reserved our cockatiel as a baby and got a phone call once he was old enough to eat food on his own and go home. We also bought a cage, toys, and food from the store, all very well priced with decent selection.We have another cockatiel we bought from a different store, Exotic Pet Birds Inc. That other store charged us double what this one did, and for a bird who was FAR less tame & friendly. The cockatiel we got from Birds Unlimited couldn’t be more different, and was cuddling with us within hours of arriving home. I wouldn’t go anywhere else but here whether you’re looking for a pet or supplies.
Review №2
2022-06-21I got my blue Quaker from here and the experience was wonderful! Super knowledgeable and friendly staff and the owner is wonderful as well! Large selection of toys and cages accessories!
Review №3
2022-08-04I love this place, better then any pet shop for bird items. The employees are always so nice and helpful and Paul the owner is very Knowledgeable when it comes to birds. He knows what hes talking about,and very helpful. Wonderful place and beautiful birds!
Review №4
2021-02-06This is Birb Panxiety, best caique ever!! ALL BIRD KNOWLEDGE HERE! Good foods, treats, cages, accessories, toys. Big store, friendly staff, a couple free grooming a year when you buy from here!
Review №5
2017-07-30There is no better place to go for exotic birds. Paul and his staff know the ins and outs of owning and raising birds.All birds are hand raised by Paul.There is literally nothing this guy doesnt know about the care of birds. They also carry bird cages,playgrounds,food and more. Dont buy until you give them a try.
Review №6
2022-02-12Paul single-handedly saved our African Grey. We couldnt get into a vet for 2 days and he gave us the supplies and knowledge to keep her safe until we could seek medical care. He is always so kind, helpful, and friendly and trains his staff to be the same. The store is clean and well-stocked. We are lucky to have such a fantastic resource in our town!
Review №7
2022-01-29The staff was great and very patient as we were looking for something specific! We got our baby Quaker and cannot be happier! Thank you!
Review №8
2021-10-27Top notch ! Wonderful staff and extremely knowledgeable with our feathered friends! They have a lot of gorgeous birds to add to the decor and a wide variety of toys, cages and different foods, even for the most finicky of parrots. They take their time with customers and genuinely care. The owner is almost always there and he is marvelous too.
Review №9
2022-02-20Paul is always very responsive and informative. I waited two years to buy a daughter the right bird for her emailing Paul along the way. We now have purchased 2 cockatiels, a sun conure and a lover bird
Review №10
2021-08-21I recently put a deposit down on a Sun conure and my experience at birds unlimited has been great. The staff are very friendly and knowledgeable. Ive been visiting my baby twice a week and I feel like we are really starting to bond. Each time I visit Ive gotten a lot of helpful tips. I really like that they will not let a baby go home until they are weaned. I feel like they have the birds best interest at heart. I definitely recommend getting a bird here.