BJs Wholesale Club in Albany
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Albany, Albany County, New York, US
Site: https://www.bjs.com/cl/albany/0007
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–8PM
BJs Wholesale Club in other cities:
More hostesses chit chatting with each other then helping the out server.. pretty bad to watch
They have had renovations for weeks now and nothing in stock. The place is a complete chaotic mess. I was told it will be until the first of the year. Your members should be compensated for this high inconvenience. I understand you may be trying to step up your game with Costco coming to town. How about getting this together a little quicker? Youre about to lose a member.
This is by far the most poorly run BJs that I have ever been to. I do not know what the management is doing but they are not doing their job. Everything is always a mess. The checkout process is crowded and unorganized. The place seems understaffed and the staff that are working seem disinterested and unhappy. Maybe it is just an Albany NY thing.
Best fastest checkout options un the area. Get in and out fast 👍👍🤩🤩💥💥. Lots of self checkouts. And hand scanners 😃Best Looking but WORST tasting baked goods in the area. Often stale tasting. Dry cakes. Thats my verdict after many years of trying their birthday cakes, deserts, cookies. Several birthday disasters when we got BJs birthday cakes. Everyone found the cakes horrible.
I am so frustrated with the customer service here! My boyfriend and I always do a split payment when we purschase stuff. Well the self checkout machine wont let you, so we had to wait in line for a cashier. Well she continued to mess up the check out she had to cancel it and restart it and then asked if we were tired and laughed in my face because I have a cold and lost my voice and I was trying to explain how we are exhausted with trying to do split payments at this location. Her cashier number is 405266. Because of her I am seriously considering canceling my card and shopping elsewhere. This store has gone downhill !
Parking lot is a bit rough but everything else was good
Shopping is decent. Unfortunately they stopped carrying the italian turkey sausage my family uses.I will never buy there gas again. Used it once to fill my tank and it cost me over $400.00 to fix it. Shope said it was garbage gas.
I joined this BJs today. I was underimpressed.The store, although not dirty, did not appear very clean either. Store was stocked well.The big problem was the deli. There were only a few customers to be waited on. Two staff members behind the counter working. The service was extremely slow, and one staff member could have used a bath.I much prefer Sams.
Very badly managed club... Had a very bad recent experience.... if you are a colored person then they will treat you like a thief ...so watch out.... Good luck if you want to talk to manger ....no Covid related protocols implemented ....Randomly they follow some rules... Never dare to step into their restrooms ...
Excellent place like the fact that during this epidemic they are open and doing everything they can to avoid contact for everyone weather it be an employee or customer . Yes the lines to check out was long but also moved quickly and kept all involved safe.
I usually have a good experience at this BJ’s but was dissappointed today when a deli worker began to prepare my order without changing gloves. This after sweeping the floor. I hope management will educate the staff that gloves are not just for protecting their hands but for protecting the food they serve.
Tire dept is understaffed. Management seems to be unresponsive to need for more staff. Propane sales come first and any tire related service is last behind sales, phone calls, etc. Appts arent saved in their system. So much wasted time waiting for them to rotate tires under their warranty. Not worth buying from them.
I was buying Laromme Challah bread (2 pack) for years from BJs. I bought it yesterday 12/1/20 and cut off a piece. There was a chemical smell. I tasted it and had to spit it out. It has a strong chemical taste. Threw it all in the garbage. I will never buy it again. Tried to call BJs to let them know; but, no one answers the phone
Good place to stock up your pantry. Sometimes items are in the place you would think they should be. Reynolds wrap is a little expensive. Sometimes you only need two, but you have to buy more because how it is packaged. I would suggest more check out lanes open at the end of the evening. Staff are very helpful and always seem to know where items are located. There is also a new item out called oak milk. I would like to see bjs carry it. Thanks
Grocery shopping is a chore, and you surely could make it more pleasant if you offered maps of the store. At times we go in circles trying to find what we need. That said, we shop there due to your excellent buys, and the personnel are among the friendliest. Thanks for asking.
Had received open items on multiple occasions, Once it was rotten fruits and the other times different items, one example is of a ripped oil container seal from a 5Qt Oil container which caused oil leak in back of my truck thereby creating a mess on the floor. Tried calling the member services several times, but no one picks up the call. Their customer service is also not up to the mark.
NO TO TIRES---- dont buy tires here!!!! Understaffed installation. 1 person who does desk, sales, installations, fix flats. Call them and ask before you buy if you dont believe it.. I cant believe 1.5 hour minimum. And, Sams club has better deal and aims for less than 1 hour install. Staffed properly. Most places will match the deal, so bjs is not a good choice for tires. AGGRAVATION AND DISAPPOINTMENT IS WHAT YOU WILL WALK AWAY WITH. I bought 3 sets of tires and cant wait to never have to deal with the 30 day wait for rotation that will leave you sitting for hours frustrated!!!
Very bad service. They by mistake canceled my business account and then when I confronted them, they didnt have any ans. Even manager didnt help. They told me just to wait till issue is sorted out. Pathetic experience. Not renewing next year.
I always find something unexpected and unique at BJS, like this beautiful cactus.
I went to members services to get my BJS card and Ms. Bev helped me. She is the perfect example of customer service. I loved her. She was so friendly and kept a smile on her face. I was so comfortable with her, it felt like I knew her for years.
Not enforcing mask mandate very well, shelves are not faced off, I had to get on my hands and knees to get the item I needed in the back of the bottom shelf of the cooler. Not a great experience today.
Too many sample people in the aisles, self serve check out is sometimes slow because they have so many things going wrong and1 person to help everyone. Otherwise I like it. Well they got new carts and got rid of most of the samples! They got new carts! Hallelujah
Good shopping for bigger family for small family before use is get expire. Because is come in bunch need 1 get 3 so use extra. Not good for healthy life style.
Website specifically designed so you cannot cancel membership auto-renewal, keeps sending error messages... how convenient for BJs
BJs optical closes at different timesSunday 11:00 to 4:00 p.m.Monday to Friday 10:00 a.m. to 7:00 p.m.Saturday 9:00 a.m. to 7:00 p.m.
I am a fan of BJs. Its my go-to place for a lot of organic foods and wild caught fish (mostly frozen). I also have their credit card so get their gas at 10¢ off a gallon.
My experience has always been great shopping at BJs in Albany. I only have one sincere compliant.Recently, I rejoined BJs in Albany with a coupon out of the Sunday newspaper. The SPECIAL SAID - jOIN AT A SPECIFIC PRICE AND RECEIVE A $50. 00 GIFTCARD REDEEMABLE AT OF COURSE CERTAIN RESTAURANTS.... It is a terrible false advisement and a scam. 1st of all there isnt a good restaurant on there. 2nd you must spend a min. of $50.00 and the sight tells you how much of the card is redeemable like most of them say $10.00 or less - what a terrible thing to lure people in. Surprise at BJs and disappointed. Have been a member for year. Shame!
Woman not wearing mask, reported it to manager, manager walked away. Wouldnt say they enforce mask rules here.
Had the greatest costumer service from a cashier named Samantha. Loved the positive energy; she was so helpful 👍🏼
I love shopping in bulk, and on top of it have found some really cool products here. The electronics section is surprisingly extensive (and NOT expensive, lol).
Great customer service. Had a huge stressful issue and the manager took care of it right away and I left a happy customer. Definitely will be staying with this Bjs
Bought a box of organic super green salad, found 2 insects on the leaves, guess they are organic too, so gross! Do they prewash leaves before sell it?
Had a great shopping experience today. Found Christmas presents for less then Targets prices, $8.00 less, yeah.
Very crowded, saw a few people we knew, forgot my coupons, wish I could get them at store. Line was fast and spent to much, ha.
Only one person working in the autopart section and I cant even get my propane tank filled because he said he needs to finish a customers car first and that he doesnt understand the problem so now Im waiting for him to complete the car.
Good store, but limited number of locations and if something sold out no chance buy in different location.
I enjoyed shopping there and the people are great i wouldnt working there at all but places i go to like wal.mart they are rude people but you guys are the best
Reasonable prices. Make appointment for tire service. Sells car batteries.
Waiting for Costco to show up here in Albany.
My experience with BJs Optical Dept., has NOT BEEN GOOD.....my lenses have fallen out threetimes because they are put in by fish line....had to go back two times and now going backfor my third trip....I need to be compensated ..I want NEW GLASSES...
You cannot compare it with costco but this is an OK location.congested parking lot but it has a very cheap gas price.
Anytime Ive called I kept being put on hold and took over an hour to resolve a question. Manager couldnt help at all and dont care about losing members.
I dont like the coupon system where I have to see coupons for every time..its tiresome
Great filet minon webuyn2 whole ones n butcher cuts n wraps or for us YUMMY!$
Always packed and busy . This one has the liquor section. Always happy with my visit.
A bit seedy, but its not supposed to be like Target. You can get some bargains but you have to be careful and do price comparisons.
Good prices with an expanding collection of merchandise. Like any wholesale club, you have to buy in quantity.
Can find a bit of everything here. Great place to get alternative meats other than beef or pork.
Nice clean store but really crowded
I lost my card and they easily replaced it without any hasle.
Love going here great people and love the quality of stuff you can get for your money
Better selection than Saratoga store. Bonus is gas was cheap for Albany area.
There is always a long wait for cashiers and carts are regularly in short supply.
I love this store I can get groceries and socks at the same time
Great prices and fill up on your tank while youre here!
Big club prices but their gas for your car is pretty hard to beat the prices.
Love BJs. Especially since their renovation. Clean, so many choices, very friendly staff.
We have a big family so this is a great place to shop.
Usually love them but the lady in the liquor store was very rude!
Bought a 43 TV. $78 cheaper than walmart. Same TV
Good for grocery shopping, good staff, love the licor store!
The store is very big and has a lot of variety for low prices
Great place shop to in bulk also small appliances
Cashier Socks very bad’ Management sucks’ Wait too long
Big store. They have everything and lots of it.
Found a great deal on Scullcandy Bluetooth headphones.
Very nice , good prices. Nice friendly people
Nice place for shopping.. but Electronic items less..
Services not that great only prices are good
I love this BJs. I have a very long association with this BJs.
Convenient For Bulk Groceries & Gas
Great prices and product availability
A must if you have a family. Buying in bulk saves $$
Chemical cake. Betty crocker nastiness. Need I say more?
Great service from friendly and smart technicians
Very good store clean
Their wholesale prices are great
Friendly staff accesible sections
Good prices on name brands
Really friendly and smart technicians.
Almost all of the needs are meant here...Thanks Bjs
Its nice for buying in bulk
The best place to shop for family
Great Sale
Great priceslots of selection
Almost never any lines
Clean and good products.
It was well worth the trip
Great place to shop
As good as always as good as always alright
I like their cheesecakes.
Excellent place to shop
Only stopped for gas.
Love it
Long lines
Great
Always fun!
Cheap!!
Always wonderful
Good
Great place and people
Great place
Best Bjs Ever
Total reviews rating 3.8
113 Reviews for BJs Wholesale Club 2023:
Review №1
2022-02-02This BJs location in Albany New York is a horrible location to do business with. This location is falling apart and has absolutely no management. I understand that we are in a national crisis of individuals not wanting to work. The employees they do have lack the definition of work ethic.I have attempted several times to place and order and have it brought to my car. Every time I do this either a few things are missing or half of my order. I was absolutely speechless when you call and explain when you get home you are missing half of your order. I had an order the other day that they brought out to my car and the car next to me was also waiting for their order. The order they attempted to give me was not even my order it was the car next to me, and than the individual argued with me in regards to that is what I ordered.Than I called the customer service line the other day to see if my gas rewards could be extended, and I was told yes no problem at all. Today I was told they can not do that.I think this entire company is a hot mess and someone really needs to step up to the plate and figure it out.
Review №2
2022-06-05Beware. The customer service and cashier had a bad attitude. They need more training how to help customers and give their best service. I already cancel my membership and cant stand it anymore.
Review №3
2022-05-19Thus store just keeps getting worse!!Prices are ridiculous for example 2-18 packs of eggs was 5.49 now 10.99!!! Same 9s $8 at Walmart. Deli never has pre-sliced meat and cheese anymore and the rotisserie chickens are rarely out before 9:30am. Only 1 person waiting on customers and 1 person doing orders and chickens. The workers cut in front of customers and many act annoyed when they have a real person checkout open. Cant wait for COSTCO!! Wont be renewing my BJs membership!!
Review №4
2022-04-18Update....Sill the same. Ive complained and no one cares. Im standing in line for the last 20 minutes and still waiting to pay for 3 items because I am paying cash. Cant wait for Costco to come.Im so tired of being penalized for paying cash. I have 3 items and have to wait behind 3 people with completely packed carts and the line behind me is now to the back of the store. The cashiers and managers are less than friendly. So sick of this place.
Review №5
2022-02-14Great store. First time using it. Customer service was amazing. I just wish they had more of a baked good selection. Will definitely coming back here again.
Review №6
2021-12-30This location is very poorly managed. They oversell their memberships and the store is a Covid nightmare. You wait in line to get gas, you wait in line to get deli meat, you wait in line to get cashed out, and finally you wait in line to exit the building. Crowds of people aimlessly wondering around blocking everything. Store pickup is another fail - online inventory is never accurate and several items from every order are canceled (sometimes without notification) so you will have to enter the store anyway! The staff is completely aloof and disconnected. It’s a complete farce.
Review №7
2021-10-21Went to Bjs shortly after they opened. Wanted Deli items. Two staff behind the counter. I greeted one and she looked at me. I stood there for another 5 minutes as the only person wanting fresh deli items. Both employees were slicing away. She finally told me that she was filling pre purchased to go orders and that she couldnt wait on me. Hmmmmm....Im pretty sure its your job to wait on customers and slice orders. I had to purchase the pre packaged deli meat instead of getting it freshly cut. I am very dissatisfied and disappointed with the customer service here.
Review №8
2021-11-18The woman who name’s Deb is the Ugly one in this club.also the manager guy. I can believe how they take care the members who spent at least $50000 dollars.can’t wait for the Costco open.when it happen I will be the first one to cancel my membership.Because I don’t see this two people in my life anymore!!!
Review №9
2021-05-13Total chaos in the store, even though they finished renovations, still cant find anything and when you ask workers, most dont know or dont care.They moved mostly to all self-checkouts, only 1 live person checkout lane (always long wait). All the hand scanners have been removed from self-checkouts (told because the store has large shrinkage (thief)), but still have the same people checking you out at the door, (they dont check carts, unless your colored).Because I have a herniated disks, I cant really lift everything on the belts, so the hand scanners were a big plus, now I have to wait 5-10 mins to have a worker scan all my stuff, and still have the person NOT check my cart on the way out.Costco cant come any sooner...please
Review №10
2021-05-23I was in need of an item that the BJ’s app said the store had, but was not in the isle. I asked Devon for help and he walked me to the isle and started looking. He used his hand held to look up the item in the inventory. He saw that they had them and began searching each isle for them. I ended up moving on and as I was about to check out, Devon showed up and handed me the item I had been looking for. I was very appreciative of how he went out of his way to make sure I received what I was looking for and didn’t stop looking until he found it.You the man Devon. Give that man a raise, he’s one of the good ones.