BJs Wholesale Club in Brooklyn
Location on the map
Brooklyn, Kings County, New York, US
Other Warehouse club Nearby:
4.1 ·(164)from this place 2 mi
Cheap wholesale. They sell just about every thing for restaurants or a catering business. But its...
3.8 ·(199)from this place 3 mi
I purchased a number of items for Curb side pick up, the efficiency with which the order was rea...
3.8 ·(198)from this place 5 mi
This is outrageous! I have been trying to call the Tire department for about a week now for an or...
4.2 ·(199)from this place 6 mi
Im sorry, I cant be silent. stay away from this place, even if the pay is good. you will lose m...
3.7 ·(199)from this place 7 mi
This place does the job. It is accessible, had what you need most of the time. Not everything is ...
4.4 ·(199)from this place 7 mi
Awesome grocery store!! Its clean, bright, and well organized! Great prices on meat and seasonin...
3.8 ·(71)from this place 8 mi
In return or customer service, employees are chatting with each other while with a customer & tak...
4.1 ·(199)from this place 8 mi
I have been coming to this BJs for a number of years to pick up supplies in bulk. This place is p...
4.1 ·(199)from this place 8 mi
Terrible self checkout assistance, stuff had a bad attitude, always impatient, very bad experien...
BJs Wholesale Club in other cities:
Most of the stuff are friendly but few of them just can not say anything good about their behaviors. Can not find any assistance in the morning isles. Workers are running as soon they see customers approaching them. Shelves are stock very purely. Associates by clothes are very busy with their own phones and keeping conversations with coworkers ignoring customers. And it is always messy with sizes of clothing. I am not coming often any more and every year thinking if I should renew my membership. It is very said. And the lines by check out taking forever. Thanks for your service.
Horrible customer service.I went to purchase a couple things, and their machine didnt print out a receipt. So I walked up to someone who works there and ask for help because I know I will need the receipt to get out of the store. He tried to print the receipt he couldnt, so he took me to someone else to help me. She just grab my membership card and left without an explanation. About 10 minutes later I went back to the same guy that who tried help me to find out what was going on, thats when I find out she was checking their camera. She made it seem like I stole something. A while later she brought the card back with no explanation or apology and just said security will let me out. Very rude
For Covid-19 as of 4/22/20 I find that this store is doing a very good job with crowd control. The only issue was membership system being down, I needed the membership card because I just purchased a new one. Other than that theyre doing great and I went around 3pm. Entrance line and check out line moved quickly
Previously I was disappointed with this BJ’s however let me say during the pandemic they were organized and seemed to improve on their customer service skills. I absolutely love the order on app and they deliver to car. The person who shops for you does a great job on picking the meat and produce and they get the exact products you select.
As I am on this lengthy line in the store I am truly and utterly disgusted. Two long long long lines down the two outer aisles. Absolutely total chaos. No staff to direct shoppers...no staff anywhere actually. The only reason I am here is that my 84 year old mother wanted to come get her own groceries. Why...because what seniors are here at 8 am to shop. Major props to my store in Linden NJ...professional staff on the floor, at the registers and customer service. Oh and they answer the phone. At this Gateway location you NEVAH speak to a live person. I am certain this will be my mother’s last trip to Gateway.
Horrible experience in this location. Rude cashiers by the self check out. They have a scanner gun and seem angry when you ask for assistance. So if your elderly or have any type of disabilities go somewhere else. instead of just scanning the heavy items they just stand there with a mad look. Then the check out line is another problem. They stand around with store police and other employees chatting away so lines just to get out. I understand maybe I’m busy days but during the week and 2 people on line have to wait 20 mins to leave the store. Please get it together manager( A)Your employees need better customer service training. Us customers spend a lot of money and deserve assistance when needed. I wish i could of gave it no stars. Queens location way better.
I’ve been to this location twice. Both times my visits have been brief but pleasant. I find what i want, the place is pretty chill and the staff is nice. Maybe I visited on slow day but both times i really enjoyed that it wasn’t insanely crowded like other locations. The bathroom is the cleanest BJs restroom I’ve visited, that was a plus.
Customer or cashiers service so bad. The way they speak look like unprofessional worker, don’t respect customers, and try to avoid customers. I have never seen any simile face worker or probably they don’t know how do smile with customers at all. Their supervisor should give new training. Thanks 🙏 for reading.
The employees are rude and don’t care to help. On top of that when you call to seek some information they don’t answer the phone. My mother was on hold for 2hrs and I was on hold for 20mins both times I called and no one picked up. If you don’t care for your job especially with all that is going on in the world where people have lost their jobs due to Covid19, give it to someone who cares to help their customers and help themselves with being essential workers.
Terrible like I understand people have a bad day but the self checkout employees so rude they took away the scanner then I asked for help and kept getting dismissed asked for a Manger they refused to get me one so rude I didnt feel like taking the trip to long Island or college point but regretted it dearly never again.
This place is exactly right for it’s location. Rude workers very unprofessional management. NEVER A HAPPY EXPERIENCE HERE. I ALWAYS have to go to Bay Parkway Location to have a relaxing shopping day. I’m 4 blocks away and have to travel across Brooklyn. Start with Management so the employees can get it right
This BJs has ample, accessible parking. Like all of the others, they take all major credit cards and even manufacturers coupons. The big drawback is understaffing at the registers! The wait can be ridiculous; in excess of a half hour. This is made more annoying by the fact that, usually, half of the registers are not open. After the long wait at the checkout, go to the pickup area to get those items that arent on the shelf, like movie tickets. We waited over 15 minutes more to get these. Im glad we didnt buy anything frozen! This is what you can expect about half of the time you go to this location. Its par for the course with this kind of business. It doesnt make it right, though.
It’s a great location and parking is a breeze. There’s also a few buses and taxi guys with their outrageous prices outside so you have many options. But my goodness the check out line is depressing. It’s so long and you would be standing in line for close to an hour waiting to cash out. I wish Bjs could do something to fix this or they would lose a lot of business to Costco who’s line goes really quick.On a positive I do get a lot of my organic items here though and most of the cashiers are mostly pleasant,although there’s a few grumpy ones.But Bjs needs to get that long lines moving faster.The parking lot is always full of stray carts which could dent people’s vehicles. The workers need to be more productive in rounding up the stray cart like Costco does.
Bjs essential line does no justice for frontline workers. There is no clear instructions as to were the line starts, after asking if there was a line for frontline workers many of us form the line. When it was time for the next batch of shoppers to go in. We were not allowed in the security guard made us wait until he let in a significant amount of shoppers.We don’t have the luxury of shopping in the week and it was very insulting for him to put his hands up and said you wait
Ordered online for pick up and when I arrived after I got the message there was not desk or person waiting to help the customers who where there to pick up online orders had to wait over 30 min in a store that had their own employees walking to close to everyone and not wearing any MASK!!!! Horrible even the managers where not wearing any mask!! Had to ask 4 people to help me for picking up my order which was only two items an iPad and coffee cups box !!! NO CONTROL horrible will never go there again!!! Went to the bjs on shore parkway by of the belt by exit to bay parkway and everyone there seemed to be obeying all the rules !!! I hope bjs Corp is reading this is I could put negative stars for the erskine location I would !!
Ive been coming to this establishment for more than 12 yrs. I have always had good experiences with staff in customer service, bakery dept however today was exceptional. Stan senior manager was willing to accomodate my request for Cooper cheese dispite machines being preped for the night. Although I didnt put the employee through having to reclean the deli machine I was beyond grateful Stan was willing to go above and beyond. Why I will remain loyal to Gateway. Sorry Cosco🤷🏾♀️
Had a membership here for a year and did not renew.If the truth be told I rather travel a bit further and go to Costco because the product selection is better and have a much better return policy.This location is also rather small and can get cramped when extremely busy.
It was nice to shop at BJs at gateway mall knowing that someone is looking out for you. I was buying groceries yesterday, and my husband was having chest pain, and I didnt even notice it. But the demo supervisor name Janelle saw him stand against the aisle holding his chest tightly, and she immediately saw him and brought a chair for him to sit on. Then she offered him some water. After that, she quickly alerted the general manager, where he checked if my husband was alright. I would like to thank both the demo supervisor Janelle and the general manager for coming to my husbands rescue.
This BJ’s is horrible. Avoid at all costs. The employees are slow, lazy, inattentive and make it obvious that they do not want to work there. Do not expect smooth transactions or a pleasant customer experience. And to make your shopping trip even worse, how about having your CAR BROKEN INTO! My car was broken into and multiple items were stolen. There are no cameras and the “security guards” on duty are pretty much non-existent. I got back to my car and waited a half hour for a security guard to show up. After speaking to him, he made it clear that this wasn’t a rare occurrence but rather the norm in this POS shopping complex. Do not shop here!!!
Anytime you want to call customer service , you will never get a person on the phone. Bad customer service. You cant order every thing you see online for pick up. I dont get it, if we are going through this pandemic covid 19 wouldnt you think shopping be accessible. Especially, pick up
This was my first time experiencing a disrespectful Manager at BJ at Gateway MallMiguel P. was horrible.....they had the wrong price on Yellow Cheese at the Deli...and the worker charged me more than what was advertised.....I pointed it out to her.....she called for her Manager(Miguel P.) When he arrived he practically ripped down the sign and told me in a very nasty tone....that when Im ready to check out theyll fix it....if I have a problem for me to tell them to call him!!!!!! Wow!!!! If hes the Manager why could he do it from the Deli......Just very nasty that early in the morning 😑😑😑😑....and I went to BJs early to avoid stuff like this 😔
This location is always crowded, and the lines dont move fast enough for me. Today I decided to do the pick up and pay, and was very disappointed with the process. First of all, one of my items wasnt there. You pick your food up at customer service, and I was told they only check you out, if you have 5 items or less (I had 9). I was shocked! Whats the point in doing pick up and pay, if I still have to wait on a long line? I then spoke to a supervisor, who was so ghetto, I just couldnt believe it. Then I asked to speak to a manager, who said they can check me out as a ONE time courtesy. UNBELIEVABLE!!! This is by far, the worse Bjs Ive ever been to. And of course, its the one closest to my home (smh). One thing I must say though, the 1-800 number on the back of your bjs card... Now they are very nice & professional.. they will help you out, anyway they can. The pick up and pay feature is suppose to make your shopping experience at Bjs faster. I was in there longer than I would have been; if I had shopped around for the food myself. This location needs to DO BETTER!!! But Bjs as a business is very good. The fact that their prices are reasonable, and they take coupons, is GREAT for the customers who have large families. On that note, KEEP UP THE GOOD WORK. And keep the prices DOWN. But be mindful of who you hire to represent your establishment.
No matter what time you go there are always long lines. Their express lines are 15 items or less, that isnt an express line. 15 items at BJs will easily fill up your cart. I asked an employee about it and I was told that they use to have 8-10 or less, but people would just do separate transactions. I was there recently and the cashier started kicking people off the lines who had more than 15 items. Another time a cashier didnt allow separate transactions. They should definitely become more strict about those rules. Some cashiers are slow, but shouldnt get all the blame. The real issue is everyone takes their items out of their cart and puts them on the belt. It feels like its everybodys first time at BJs every time I go. Organize your cart with the barcodes up so they can be scanned with the gun! If you have a lot of items, organize your cart so only some have to go on the belt, not every single one. Have you BJs card out and be ready to pay.
Always a busy place and they dont always have what I need but they are convenient and I can buy in bulk. The only bad thing is when they rearrange merchandise (a ploy of all merchants yo get customers to walk around the store and buy more). This becomes problematic for those customers with mobility issues. Otherwise, I am very sayisfied.
I think that it’s so crazy that you don’t accept dogs. This is the only bjs that doesn’t let dogs in. I think that now everywhere you go dogs are allowed. My dog was a puppy he was only 2 months and I had to leave him in my car where it was cold I had to leave my car on so he won’t be cold just so I can shop. I think that my puppy was not gonna hurt any one or use the bathroom in the facility. I think I would never go to this bjs ever again I would keep going to the one I always go to.
I have always liked shopping at BJS. Problem is that I have been noticing that they arent always carrying their own products anymore. They do carry them but it seems to be in lower amounts. They seem to be pushing the big name products which are more expensive than their own products. That is my biggest gripe about them.
Never order sandwiches or platters from the deli department at this place, they always forget to make your order and then ends up blaming everyone else. This is the second time I order food for a special event and they end up forgetting. Trust me just go to another BJs who will get it right.
There is an employee name Onika or Monica as per other employee in the customer service. Well I wanted to go get a book for coupon so can save few bucks. She refuses to listen to me and goes to other employee and laughs about it, then they both looks at me and keep laughing and nodding to make fun of me! It was a very racist and humiliating behavior of both of them.
It is NOT TRUE that frontloners/healthcare workers are being given the time frame of 8AM -9AM ON SUNDAYS. My wife and I work for Bellevue hospital as a nurse and Pca. we got here at 830AM. THE GUARD SAID THAT THERE IS NO LINE FOR HEALTH CARE WORKERS. furthermore he said we have to be fair to other people.I agree so then DO NOT ADVERTISE FALSE INFORMATION
What a great place to go when you want to kill 3-4 hours on a rainy day. Grab a wagon and find everything and anything! Go hungry cause you can get cheap pizza and ice cream.Samples are given away in the food section. Play with toys. Seek new books. Discover new foods and clothes. Its all here! You wont find a cheaper tastier birthday cake. They will add anything to it!There is a membership fee- but they will give you a one day pass.Come check it out. free parking at the mall here.
There policy sucks Costcos is better u can return items no matter how long ago u bought it except for TVs which is ok BJs only gives u 90 days for anything in the entire store thats why I would never buy anything electric from them I tried to return my ninja coffee machine they said no I bought a popcorn maker used twice went bad and I paid 149.00 dollars they said I couldnt return it I lost my money they suck just please be aware and buy these things in Costco where no questions ask they will take it back highly disappointed
Shopping during the rush hour rush doing a quick store run is very much to be expected to be crowded... Mornings are lovely and just b4 closing: all of the employees have been a great helping hand every time I requested their service... I walk in before closing and I am informed the closing time... During the morning I am greeted w/warm salutations... I assumed ValleyStream would always be My BJs nope Brooklyns BJs has been an easy warm up... Great staff (awetaztik teamwork included), huge parking lot, plenty of carts (I miss them being by the restroom in case My little one need to stop there 1st), the aisles are well categorized so I get in and get out smoothly... They can work out all details for the rush hour lines to be reduced or at least move more swiftly... Optimism goes a long way while shopping alongside the rush hour rush to any store: people We are all human and want the same things... Be Kind To One Another: ask yourself, What better options could I choose to make Mine & My fellow shoppers have a better shopping experience!? #PayItForward
Sushelia has been a wonderful person in helping me check my clothes out she has helped me to make sure all my item are check out even when one of my item barcode was giving problem and the self check out machine keep refushing my cash...she has went above and beyond and i think the manager should repapreciates her effort in promoting a better customer services...had a wonderful expriences
Had our vehicle broken in they charge you for membership and say they not responsible for your car. 2 cars broken in that day and one was stolen the week before they didnt even have a number for the security company that drives about they say look on the wall you will find the number or look out for them when they drive around all they care about is spend your money and leave
BJs at Gateway is a decent place to get stuff in bulk. It may not have cheaper prices compared to Costco at 3rd ave but they have alot more brand name items and can coupon. This bjs also has its own fresh bakery where you can get bagels hot out of the oven and a good priced deli counter. The problems in this bjs is the traffic. It seems that everyone and their dog seems to go to this place during peak time. Wait time on line during the weekends can push to the 20 min mark making it really annoying. The food court in bjs has a variety of low price food but it can get swarmed and seating is very limited even when its not busy. In my opinion avoid the weekend swarm and itll be a pleasant place to shop at.
Convenient location , good prices , great produce, fully stocked most of the time , helpful staff , plenty of parking , handicap parking , pay lines maybe very long , self checkout is much faster , clean , unisex rest room, cash , credit card , ebt , debit cards , some items priced higher than other clubs
I always go there to purchase stuff for my kids, I totally forgot my coupon book , so I stood on the customer servive line for 25 mins, when I finally got to the counter they handed me 2 pages of coupon for stuff I wouldnt even purchase and i asked her for the other book she said that they dont have the book meanwhile I was looking at the book, I taught that was bad customer service , so now I just go Costco.
Total reviews rating 3.9
199 Reviews for BJs Wholesale Club 2023:
This score is absolutely for the bakery department. The young ladies were so helpful about helping me prepare for a cake! Little did I know I could not place an order in advance I had to wait 24 hours prior to the day I needed the Cake. And the cake decoration book is not online so I took a picture OF THE ENTIRE BOOK 😂so everyone will never have to go into the store to see the decoration book they can just look right here and then place your order online 24 hours before you need the cake 🎂!Mwah
Not crowded on Mother’s Day. Was able to go in and out.
Just bought this box of yogurt and when I came home and opened it…it was bitten by rodents….disgusting….tried calling the number to the store location and no one is picking up……this is the second time I’m purchasing things from this location and has had bad experience….and customer service is unhelpful….hopefully someone sees this and reach out.
I ordered two sentimental Photo Cakes from BJs Bakery and it was terrible. The image came out with faint lines across (indicating low ink). The baker told me that this is how it is suppose to look. The worst part of the experience was dealing with the supervisor who claimed his name was Pito. He was condescending and not apologetic. He walked away when I was in mid-sentence and in tears (cake in memory of my mom who had passed). On the line behind me, other people had complaints about their cakes. BUYER BEWARE, there is a reason the cost is so cheap
This location is always packed. Parking can be difficult during these times. Most of the time the store is well stocked. employees work hard to maintain good stock and their bakery is always great.
You are viewing some of the most exceptional items to pick-up in BJs. Thank me later!
Every place has its moments, not looking for perfection. Yes people the store can be out of stock on items smh lol. I live close by to both Remsen and Gateway and I choose Gateway every time. The staff are more helpful and I feel this is my option now, that Gateway has a higher stock on certain items that I need. And not for nothing the layouts of the check out lines are better at Gateway. And I feel better that I dont have to wait for an elevator to lead me underground to shop lol.
You have to wait in 2 lines. First line to pay for the item and 2nd line is to exit the store. Its only 1 person who is checking receipts at the exit. Sometime you have to spend more time in line to exit after you already paid for everything .Update: Its 2 people who checks the receipts now. So defiantly an improvement.
Convenient location. I like to stop by on my way back to west side of Brooklyn from the airport and it helps that many others stores I shop at are in the same plaza.Theres a huge parking lot outside and right off the freeway so its easy to get to. Search for a cart before going in if you need one. Great way to build your daily steps. Inside is spacious, and blissfully not filled with aggressive shoppers like some of the other warehouse locations.I like that the produce section is usually fresh and plentiful. I usually can find all the basic staples Im looking for. Things are arranged neatly. Staff are usually there organizing and unpacking, but also the shoppers are not that messy so its a nice environment.There tends to be a line to checkout but it moves at a decent pace. Two lines, one for self-checkout and one for regular checkout.
The cashier 366251 04/03/22 08:41pm gave me a bad time, I feel very disappointed in the costumer service that bjs provides to its customers, the cashier threw away the strawberries and told me to go get others, I asked her what if someone else could bring them to me and he said no and I had to go get others and he didnt even apologize for what happened