BMW of Greenwich & BMW of Mamaroneck Service and Parts in Port Chester

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Phone: +1 914-881-3600
Site: https://www.bmwofmamaroneck.com/...
Opening hours
  • Monday:7:30AM–7PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–6PM
  • Saturday:8AM–4PM
  • Sunday:Closed
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Total reviews rating 4.6

199 Reviews for BMW of Greenwich & BMW of Mamaroneck Service and Parts 2023:

Review №1

2022-07-03

I went in to get a windshield replacement on my 2022 X5. Overall it was an “OK” quality job.While the sensors and everything seem to function just fine, there are some scratches where top of the windshield meets the painted body. I can see some consistent tool marks on the paint and those marks have left damaged spots that can’t be buffed off. Not much of a big deal since they’re kind of small, but they could’ve been more cautious. See pictures.As for the price, I paid $3780 with tax for a cracked windshield replacement. $1700 of this was the oem glass itself, rest is labor and miscellaneous parts (trims, moldings, clips, and the rain sensor for some reason). While this is expensive compared to third party glass shops, it seems to be more or less in line with the other BMW dealers I got quoted from (lowest quote was $500 cheaper, there were some that were higher).My service advisor was Kurt, he was very professional and friendly.

Review №2

2022-01-20

As a creature of habit, I had reservation with using the BMW of Greenwich/Mamaroneck Service center as someone who spent many years at BWM of Manhattan. As a Greenwich resident I would always plan services in the city at BMW of Manhattan around my work schedule. COVID-19 forced me to use the services at BMW of Greenwich/Mamaroneck and I must say Im thoroughly impressed with the service provided. Ive used the at home pick up to drop off services and everything has been top notch. The facility is pleasant, everyone is courteous. My service advisor was Artie, who was honest and straight forward with the service that was needed for my M2. Additionally, the lines of communication was easy and I look forward to continuing my service at BMW of Greenwich/Mamaroneck.

Review №3

2022-02-17

My experience was amazing. From pulling into the dealership, to meeting with the rep, to waiting, to when the car being completed. It was flawless. I will ensure I make this my new BMW location. Previous location “BMW of White Plains” horrible experience. I would like to thank everyone that help me at the location in Port Chester. I also love the video I was given of the repair to let me see what the team was doing to my vehicle. Awesome work please keep up this level of service. From me it was much appreciated.

Review №4

2022-04-17

My experience at this service center was the worst auto repair experience I have ever had. The treatment I received as a customer and the work done to my car was of a very low standard. In fact, my car was further damaged while in the service center and BMW refused to compensate me for it. To top it all off they left a puddle of standing water in my back seat. My car does not run as well when I brought it in and I had to immediately take it to another auto repair shop.As a major service center that charges a premium rate I would have expected much better care and service. Unfortunately my expectations were too high. I recommend avoiding this service center at all costs and taking your vehicle to a repair shop that appreciates your business and you as a customer.**I contacted the owner in follow up to their reply and never heard back. Likely a bot response and further evidence of the terrible service and customer care here.**

Review №5

2022-02-04

BMW service is very professional. I was offered a loaner vehicle that helped me to move around while my BMW was serviced. My service advisor, Eddie Mendoza, was attentive. My vehicle was serviced in a timely manner. I was treated with courtesy. I received a clean, well serviced automobile. I would certainly recommend BMW of Greenwich.

Review №6

2022-01-03

This dealership is the best I ever visited in the last 5 years!!! The shop is very big, staffs are incredibly nice!!! They figured out tire warranty for me and saved me a lot of $$$.I found my two front tires have sidewall bubbles, so I called the dealership and they quickly scheduled an emergency time slot for me to replace those tires in the same day. At the dealership, Eddie and Jill helped me with paper works. However, the instructions BMW gave them are different from what the tire manufacturer told me through the phone. The manufacturer said all tires are covered by the road hazard warranty, but the dealership said they will not cover the one that originally came with the car. Then Eddie called the tire manufacturer, clarified the precess, and he managed to make the manufacturer covered all tires!!! Eddie is fantastic!!! Thanks!!!

Review №7

2022-05-31

These guys restored my faith in BMW. I drive from Manhattan to this service location anytime my car needs service, due to their excellent customer service.Multiple poor experiences and lack of customer service at BMW of Manhattan had scarred me, and I seriously wasnt going to buy another BMW ever again, but after heading up to BMW of Greenwich and dealing with the Mamaroneck Service team, I will gladly stay a customer for a long time.Good communication, friendly, and on schedule.

Review №8

2022-05-17

I had the nerve to go in without an appointment and they welcomed me which was a plus. Edward Mendoza, service team was courteous professional and answered any concerns I presented.The waiting area is pleasant quiet and very clean including the restrooms.Thank you!

Review №9

2022-02-10

I had a five star experience. My car is still under warranty but Id been a victim of rodents chewing my wires and hose and damaging the knock sensor so it was repaired in less than 3 hrs with a reasonable rate for labor and parts. I would never bring my car anywhere else but right there where I bought it. Very pleased.

Review №10

2022-04-22

Fantastic experience here. They made sure I had the exact loaner I needed when it became clear it would be a multi-day service, even when inventory for loaners is very low. Highly recommend. Pat was my service advisor.