Booked a 1:10 appointment. Showed up early. Waited until 1:45 with no one having yet helped me. Had to ask for help again at the service desk, only to be told oil changes are now being completed in the 3+ hour range due to short staffing. No expectation was set, nor did anyone act surprised by this catastrophe. Service manager was hunting for the GM/Sales manager, only to later exclaim “i don’t know, they may be off.” Terrible experience, will NEVER come back.
I came in to see and eventually buy an X5. The only one in the showroom was sold, and for courtesy reasons, they didn’t even open it to let me check the back of the trunk or realize the internal dimensions; I didn’t ask to sit inside.Luckily Mercedes is very close by. Another experience, a way above in courtesy and ambiance, and I found my next new car there.
Great experience with this dealership. I’ve managed to order my new X5M Competition online and via email. Was informed throughout the whole process. Was treated professionally and experienced a true white glove service. Definitely recommend this dealership.
Terrible customer service. Non-responsive service advisors, rude and incompetent receptionists who cant seem to be bothered with answering the phone and are more likely to hang up on you than actually help you. I brought a 2022 Alpina Xb7 in to have a rim replaced and it took three visits to get the car serviced and then repeated phone calls to get my car back. Ive bought lots of BMWs over the years and never had such a bad service experience. BMWs are great cars, and there are great BMW dealers out there- this just isnt one of one. I would NEVER buy a car from them.
Ive never had a smoother, painless transaction of purchasing a car before. Recommend to everyone.Will be coming here exclusively for any future BMW purchases.
The worse BMW dealership in whole northeast part of America. The reason is i scheduled a oil change a month prior, got on time of my appointment(11am), dropped of the car. Estimate time to finish was around 5 pm which is crazy, typical oil change at dealerships are around 45 mins max. Called them exactly 55 times, service and sales departments, nobody answered. If i could chose 0 stars i would. People there working are lazy and bored, management doesnt really care about successful customer service. Will take this case and report the dealership to BMW USA.
Great buying experience in a rough climate for new car purchases. Ordered a G80 M3 through Isaiah. Isaiah was super knowledgeable and helpful throughout the buying process. Brought my father in to see Isaiah and he purchase a X3M40i. The next month I referred a buddy who also closed a deal on a G80 M3. 3 great transactions. Will always return to BMWNYC and Izzi for future purchases. Thanks Izzi for all your help.
For an International Luxury company, the service is certainly sub par. Disappointing to have a customer service agent have so much attitude and be so nasty, when I simply called to ask the status of my vehicle being serviced. And the lack of any loaner vehicles, what kind of establishment is this? So I pay for what every month? To be treated nastily and to. It have anyone help me in fixing my car?! Outrageous!
Just bought a new 2023 BMW X3 and had a terrific experience with my salesperson Isaiah. Definitely recommend working with Isaiah and will probably buy another one at BMW Manhattan. Best selection and salesmanship.
I bought bmw x5 from brooklyn on last June. I lost my car because somebody rob my car so easly. Its very easy to rob this car. So think twise before you buy this car.
I had my car towed in to BMW of Manhattan on 12/27/2019 for a issue i was having. BMW told me it would cost me 12k to fix my 2015 535I. After saying oil spilled and shredded my belt. the manager of the oil change place that did my oil change in September came down to BMW to see the car to see if they were at fault. when he saw the car he said there was no oil on the system and if there was a oil issue the belt would came off in less than 24 hrs of them doing my oil change. I have a extended warranty on my car from the date of purchase BMW said my warranty would not be accepted because its to big of a job. I was gonna trade the car and lease a new one. When BMW went to see my car they told me (based on the age, mileage and condition and the fact that it might need a engine the car is not worth more than a few hundred maybe a thousand dollars) my car is in excellent condition inside and out non smoking and never had any issues and very well maintained. when i had the car towed out of BMW i had a friend of mines come look at it he said the engine is not a issue all i need is a belt and alternator he changed the belt and alternator on the street was able to put the car back in park from neutral and the car started right up and has been driving excellent i paid 460 dollars for the alternator and 42 dollars for a belt and my friend that specialize in only working on BMW only charged me 300 dollars to do the work. I will never ever ever take my car back to BMW of Manhattan for no type of work or to even purchase or trade ever in my life cause they tried to get over on me and charge me 12k to fix a $500 problem and then tried to get me to give up my car for less than a $1000 so they can fix a minor problem and resell my car for a hire amount do not believe what they tell you in there cause they are just trying to get over on you if your have a outside mechanic that can work on your car please take it to them before your even think of taking your car to these people
My car was damaged twice here while it was dropped of for service. Would never bring my car here for service unless it was an emergency and I had no other choice. I currently go out of my way now to BMW of Freeport to be treated like a human being. However, my one star review is ONLY for the service department. My sales guy here is absolutely amazing and goes above and beyond to help me, and even get involved with the service department to make sure Im satisfied.
Took my car in for service and detailing. I have never been treated with such disrespect safe to say I will never bring my car here again
Never again! I didnt know you had to have a certain look when you come there. Because the unwelcoming look the workers in accessories area gave me definitely made me feel like I had no business there even though I was prepared to spend $600 for a replacement key. The sad part about this is that these are people who come from the bottom just like me so its the audacity for me just because you work for a well-known company doesnt make you better than the next person I dont care what my race is or how I was dressed at the time I went there. They need a body language check
Terrible customer service, you bring the car in for service and they give it back to you super dirty. I complained twice and they only apologize (instead of fixing the problem). They offered you a deep clean but I am not sure how that could be different since they are the one who dirty the car while trying to clean it…. When you try to call and leave messages they do not call you back. I am not sure how they can be the “BMW of Manhattan” and still offer this terrible service. Westchester has much better BMW dealers.
I purchased a car back on 9/29/2021And we are on 2/14 I never received my tag and license plate , all the tile. You call no one answerAnd if some answer you they put you on hold and then they hang off the phone , usually other dealers follow up with you but this dealer the words everNo one follow up and you have to keep your emails for record in case they try to disclaim, almost 30 days I was not able to drive my car because even I don’t have temporary license plateI don’t know where is the sales manager what he doing
The purchase experience was seamless, painless, and a little fun. I’d strongly recommend this dealership to anyone purchasing a BMW in the near future.
Took my car there for a recall on the blower. They kept the car 3 months then I get a call saying come get it. They literally left the car in worse shape than I gave it to them as you see from the pictures. That is the blower they fixed. They I assume jumped the battery and just left that as it was. There was no coolant after they were done so I had to pay to get that fixed. The mirror suddenly is broken. They have nasty condescending staff. The seems to for get he actually only works at BMW. They when you contain it was well bring the car back (I dont live close including across a $15 bridge) and we will wash it for you for the inconvenience. They never agreed to fix all the stuff they left as you see in the picture. That I ended up getting done myself. Dont buy from them or take your car there. the picture is worth 1000 works.
This is for the Motorcycle Shop. You will not find a more accommodating or friendly sales AND service department. They go above and beyond to make you a happy and repeat customer. Customer service is what you expect with a premium brand and other dealerships should take lessons from them.
If I can give 0 stars I would ordered simple charging port and cables for my vehicle and the stupid person behind the order put in a signature required for delivery at fed ex.....2 days no delivery and now i need to wait till Monday for a drop off location to go and pick up my items...such a simple order with a signature requirement is STUPID .......80 dollars for charge port and cables not such a high priority that needs a signature ...wake the hell up bmw of manhattan people work and arent home to sign for such simple deliveries
Great service! Everyone was so helpful and made sure I had everything I needed to drive my new car.
Another 5 start experience from the Sales department of BMW of Manhattan. Manny Antunes pulled all the strings he could with the sales department to get me two allocations for i3s. I finally took delivery of one of them after 6 months due to the Pandemic, and expect the next one in less then two weeks! Thank you to all of the sales department for their persistence in a job well done to please their cliental!
Bmw nyc provides service at the highest level . I’ve been a customer for 12 years . Always have a professional and caring service
My first pre owned experience which was an excellent one. The X5 ( 2019) was exactly as described and like new. Great test drive and complete review of the features upon my drive off. I appreciated the review as it is night and day different from my 2010.
An amazing experience working with John Genese and BMW of Manhattan. Friendly, customer service geared team members. I bought an amazing new car, and will be back for another purchase.
The worst service .They provide no loaners . They will not call you back and follow up for anything . Manager will give run arounds and never get back to you . I have a 2022 bmw leased only 3 months ago and they could not help sort my problem in any way . Total inconvenience I had to tow my new disabled bmw away from them at my own expense . Ridiculous
Thomas gave excellent service and attention to my needs. Short on inventory but tall on professionalism. People want to feel good when making big decisions, he get it.
BMW NYC continues to deliver top quality service alongside top quality cars! The level of service I continue to receive from this location is hands down above the “competition”. The team is equal parts personal, intuitive and friendly and always anticipate my needs/ requests. There is quite frankly no other place you need to shop for a BMW in the tri-state area!
In August I brought my BMW in to ask about some simple noises I was hearing under the hood. They charged me to diagnose the car for multiple things and each diagnosis was about $100. While the associate was professional, kind, and responsive to convey and authorize the repairs, they ghosted me afterwards, when I tried to relay certain things were still wrong with the car. He also said theyd send a survey to rate their service, which never came. They took the car in without telling me ahead of time that they had no loaners and were backed up, requiring me to go without a car for over a week. That was in August. In December, my car suddenly doesnt start in a public garage. I paid for towing, and the cost of extra days in the garage in midtown. My local mechanic today tells me that the spark-plugs, ignition coil, fan clutch and mass air flow sensor all need replacing. It is an old car, which is why I had taken it to the source - BMW - who I thought would be the best place to diagnose all things that could be wrong with the car. I paid them 3000+ to fix a belt and 2 gaskets, and they failed to tell me these issues were imminent. I would have had them do them right then and there. The cost, the ghosting, the inconvenience, and subsequent problems will make me never use them, or any other BMW dealer for repairs again. And honestly, given the age of my car, I wanted to upgrade to a new BMW, but after this I cant imaging wanting to work with them again.
I just want to say Christian Nguyen is the best service representative! He has been with me since I purchased my X5 back in 2013. I love my X5 and still have it. It looks brand new and runs like a new car! I have 48,000 miles on it and it still feels new. I give all the credit to Mr. Nguyen. He has my best interest when it comes to maintenance. Christian never tries to convince me to get something I dont need. I will never buy another car unless it comes from BMW of Manhattan. That is if Christian Nguyen is also my service rep. Its very difficult in todays market to be happy with a corporation and their customer service. Well, BMW of Manhattan you are changing that! YOU HAVE MY LOYALTY!
I like my X1. I hate this dealership. They have the worst parts department on the planet. It takes hours of trying before you can get through. If you leave a message they do not call back. Their hours are absurd, only open until 4:30. This is easily the worst aspect of owning my BMW.UPDATE: dropped the car off at 10:30 this morning for an appointment we made weeks ago. It’s been 4 hours and they haven’t even looked at it. Frank Worrell is the manager on duty and was utterly unresponsive and unhelpful. This establishment is such a disappointment. We ended up picking the car up without anything being done.I got in touch with an operator finally and expressed my frustration about the parts department. I asked if I was the only person having this issue and they responded “no, I hear this a lot, actually”.This place will sell you anything. But their follow up is abysmal. This certainly makes me think twice before buying a second BMW or getting another one once I’m done with this one. I wonder how other service centers are.
The experience of acquiring my new BMW was exceptional. There was a long delay due to supply chain issues (lack of chips). This was all explained carefully by Peter Peña so that I was always kept in the loop.When the time came to pick up the car, the process was quick, professional and painless. All paperwork was finished online before I arrived to take possession of the car. An expert explained all of the various functions carefully and in great detail, and left me with his card for follow up.The whole thing could not possibly gone better.
Recently bought an X5 at BMW of Manhattan. Great experience. The paperwork was done on the same day and drove the car home registered with plates that same day. Worked with Adrian , the sales manager. Great over experience. I’d highly recommend the dealer for your next purchase.
Despite the chip shortage, and my lease from Mercedes Benz ending. Bmw offered decent prices compared to other dealerships. I was helped by Michael Lousidis great guy, straight to the point helped get in the car I wanted exactly within a reasonable time frame ! Despite a few hiccups out of his control he made sure my concerns were always answered and addressed which was very important to me. Thank you Michael for making my buying experience a good one as a first time client. Definitely would recommend.
Are you expecting honest service without being overcharged? Then dont come here! Sunroof was not functioning. They charge $200+ for a configuration. Of course, issue resurfaces short while thereafter. Now they fix it by replacing a part--as should have been done originally under the CPO with no charge! The $200+ misdiagnosis? You are not seeing anything back! Lets rip off our customers! Even more concerning, is false allegations by the Manager Joseph Rocker that I have an unpaid balance (which if he is man enough, he will send to me instead of hiding behind a representative). Send and Ill be happy to pay. Oh sorry, forgot, doesnt exist because you operate unethically and are trying to distract from your sunroof repair scam when I had reported it to corporate office. Buyer beware!
Have been servicing my BMWs here for for about 12 years and have found the care, attention and reliability to be top notch. Five Stars.In particular - my trusted Service Advisor - Mr. Christian Nguyen - is fantastic.He not only consistently provides a thorough assessment of required service - but is always looking to go the extra mile and make suggestions. Well done!
UNORGANIZED AND UNHELPFUL STAFF!!! I took my i8 to the dealer to get my fuel tank fixed since there was a recall on them. The person who took care of me Christian was very nice and helpful. I had to leave my car over the weekend because the job was estimated to take 2-3 days. I returned on Monday night to pick it up. Christian had called out sick on that day and I was told that a person named Glenn was going to take care of me. I got there and spoke with the valet attendant and he told me that Glenn wasn’t there. I then headed to the front desk and the lady was confused. She called her coworker over and the other one did not know how to check me out and they were both wondering where my paperwork is. One of them goes and tries to look for someone else then they discovered that Glenn was there the whole time. They directed me to his office and he was on the phone. Finally after around 40 minutes of them being confused and unorganized, I received my car. I opened the door and couldn’t find my key. I asked the valet guy and he said it was in the car and I looked again and couldn’t find it. He told me to search again without even offering to help. I finally found it hidden behind the steering wheel. Like I’m expected to go search the heck out of my car to find my key. Then I noticed the inside of my doors were wet. I asked the valet guy why my doors are wet and he said because they washed it. I said I didn’t ask anybody to wash it and if they did why didn’t they dry it. There’s water inside my car. He didn’t offer any resolution. I then noticed that my front camera was cracked more. When I dropped off the car there was a little crack that I showed to Christian. The crack is now 3 times larger. I am not sure if they tried to replace it and cracked it more or if it happened during washing it. This place is so unorganized I wouldn’t be surprised if they did it during washing or trying to replace it. I am so annoyed and unhappy with their services. I don’t recommend that anybody goes there. Unhelpful and unorganized staff.
Reception girls act so superior for some reason. Talking to them is almost never a good experience. It seems that they need to have a staff training about a customer service, and watch their attitudes.Customer service isn’t the best at this location.The car service itself is good.
Our salesman, Michael, was excellent. After leaving the rude and insulting Koeppel Subaru dealership (where we purchased a car and they resold it 2 minutes later while we were discussing their last minute change to the original offer) going to Manhattan BMW was like a breath of fresh air. Kind of like getting kicked out of Target and going to Nordstrom’s instead.Even with a shortage of cars and port delays, Michael found us a car and got it to us relatively quickly. He answered my hundreds of questions and responded to ouremails promptly. Their “Genius” staff was also wonderful. Alex patiently explained every detail of our new car and said he would follow up with us if we had more questions.I highly recommend. Susan L.
What a great experience! Leasing a new car was seamless from start to finish. Rich and Thomas were great to work with and helped me in getting the luxury car of my dreams. I was able to get the car with all the wonderful things like comfort access and updated sound system that I wanted! It was all fast, efficient, and on point! Love the car, thank you BMW of Manhattan!
Very well Management this dealership. I like that. Joseph and Jason are very helpful
The BMW Sales Manager on my account did a superb job in identifying all important issues needed to close the deal quickly with me and the dealership. Moreover, the car was delivered not just quickly, but prepared to perfection. His tech support did a thorough job in explaining new features on the car compared to prior models I had owned, which was appreciated and valuable. I have owned over a half dozen BMW’s over the years from several dealers in the Northeast, and this experience was excellent and unparalleled.
My process working with Kate Duske was absolutely stellar! She could not have made my experience with BMW any more positive, especially as a first time buyer! Kate took the time to explain all the ins and outs of purchasing a used vehicle, and went above and beyond to set up all the features and preferences with me afterward! Could not recommend her more for an outstanding buying experience!
This experience is best explained by the email chain after we visited this shop, which made us laugh all the way to every other possible car dealership in a 50 mile radius of this place:[BMW MANHATTAN PERSON] Thank you for coming into BMW of Manhattan. My job is to make sure we offered you a great shopping experience. I have a couple questions. When is the best time for us to touch base?[ME] Hi - None of the cars we asked to test drive were actually available that day and we have not heard from the follow-up that was promised to re-schedule test drives in these models (hybrids). The cars that we were offered to drive were also not quite the ones that we thought that were going to be made available, but fine... Having said that, Anthony, who went with us on the test drive was very helpful and professional. Kudos to him! Other than that, we were quite disappointed. We got much better service at Audi, two blocks down the road. That should answer all your questions.[BMW MANHATTAN PERSON] Thanks a lot for your feedbackHave a good evening
Excellent services. All the staff were very friendly and helpful. Our sales, Isaiah Cheltenham, was very nice, knowledgeable, and very patient with us, helped us go through the financing process step by step and setup the delivery for us. The delivery was fast and smooth, the technician went through all the necessary functionalities of the car and answered all my questions I had. This is my first BMW car and Im already loving it. Highly recommended, A++
They were ready when I arrived and provided top notch, highly efficient service. They answered all questions and were very respectful.
I was extremely happy with the ease and service I was given today when I purchase a 2016 X1. It was exactly what I wanted and the ease and stress free experience I had was worth every penny! My sales rep: Brandon Simon was the best experience I had in 40 years! Then I had Emile Goldman-Genius was extremely informative and helped me setup the car. I have to say that it was done expeditiously and professionally as well as I really got the feeling of being part of the BMW family now and I was made to feel so comfortable- I would recommend this dealership in a heart beat. I attribute my wonderful experience to my sales rep and product genius and to all at the dealership as they made this experience painless! I have dealt with numerous other dealers in my life and have leased and owned cars and by far this was the best so far. I was shocked that I was only there for a few hours and made to feel very comfortable and confident in my decision to purchase a BMW.
It was a pleasure working with Mike Kelly and the rest of the team. They were extremely professional and responsive. Appreciated the covid precautions and test drive experience. Loving the X3 and continued follow up after purchase to make sure I’m getting the most out of my car and support me in understanding all the features.
I purchased a new 2018 BMW R Nine T Racer from Diego at BMW of Manhattan. I stopped in to look at it and, after sitting on it, told Diego that I would purchase that bike then and there.Diego did the paperwork and wrapped it all up with not just efficiently but with a warm and positive vibe. He was patient and helped me understand the options I had with financing. Explained the bike in detail to to me, pointing out various essential nuances I can’t communicate with aggressive sales people. I’ve walked when it becomes an intellectual duel. While I didn’t have to be sold on the bike, the paperwork dance can negatively taint the pleasure of the purchasing experience. Not this time. Not this bike. Not with Diego. Definitely recommend.Here’s the bigger thing...The bike had a few cosmetic add-ons. Very snazzy and tasteful. After some time, I realized that I needed the stock mirrors. Diego found them for me, including the correct hardware, and I was back on the road safer and happier.And it gets better...Two years down the line I’m getting ready for a long work trip on the bike. I’m down to the wire and, at the last minute, discover that my new luggage won’t fit with the aftermarket tail light. Frantically and in a panic, I call Diego, explain the craziness and ask, knowing it to be a Hail Mary, “you don’t have the stock tail light do you?’“Come pick it up.”This man literally saved the day. If I wasn’t 700 miles from Manhattan in two days, I would have had to severely compromise, possibly give up on, a photojournalism story I’ve spent over two years on.Thank you, Diego. I mean, seriously. Hard trip. Hard times. Highly productive and impossible without that one simple thing.I love my bike, but when it’s time to buy another one, Diego is my salesperson.Five stars.
In over 25 I have always had the mist incredible experience with Rich Isaac and his team. Mike Kelly helped me today and he was fabulous!! My genius guy whose name I forgot was so very helpful too! I love BMW NYC thank you all!!Kerri Lavine
I look forward to going into this dealership always because everyone there goes out of their way to make my experience memorable. This visit to purchase my new car was no exception. Brandon Simon was awesome a sales person to deal with!!! I am also in sales for several years, and I have to say this man is a true sales professional from first conversation, until delivery of my new X6.I also have to make special mention of Emile Goldman; a BMW genius. Emiles knowledge of the cars and features far surpassed my expectations. I am still impressed how much this young man knows about the brand. My test drive with him was exceptional and I have to say that this greatly contributed to my quick decision to purchase. On my final visit to see the car prior to signing, I dealt with Kamila, whose knowledge, professionalism and enthusiasm for the BMW brand warrant special mention as well.All in all, my experience was remarkable and I look forward to the next time I can visit this dealership.
BMW of Manhattan made the experience of buying a car pleasant. The client advisor we dealt with was courteous, patient and responsive to our needs. We will gladly recommend this dealership for your car needs.
My husband and I have been coming to the BMW Manhattan for 6 years and Christian Nguyen has been instrumental to our cars’ services since 2015. Christian has always taken care of our needs and/or directed us to the right support. He has always maintained a wonderful attitude with professionalism. He is efficient, polite and very friendly. He goes above and beyond every time we bring our cars to this dealership. He excels in customer service and goes to the extra mile. Christian is truly a valuable employee at BMW and I hope that management recognizes it. I would recommend Christian to anyone unreservedly.
Don’t waste your time. Do your homework and check out the BMW car you are looking at. They don’t build them like they use to and bmw does everything they can to penny pinch you. Left Mercedes after 12 years to try them out. What a big mistake. also be careful after your lease, you can take care of your car to pristine condition and they will still find a way to squeeze money from you on the inspection.
The BMW of Manhattan again has given top service! It was a very pleasurable lease buy out experience. The sales representative has walked me through all details fast and smoothly, explaining every single step in the process.This is one of the reasons I stay with BMW for over 20 years.
The best and easiest place for a smooth transaction. They had my truck ready upon arrival. It was beautiful. Super clean, awesome staff we even had some good laughs ... thanks Rudy for all of your help you are awesome!!!
Visited this location to get Black Beauty serviced... exceptional service from drop off to pick up!! The only downside you cant wait around on their premises for your car -- due to COVID regulations. But i did get a peek of the new cars to come. Fell in love all over again.
Hands down the best car buying experience I have ever had. I purchased a certified pre owned vehicle and Rudy Pagano took care of everything. Old school New York client service is what Rudy delivered. Throughout the entire process, Rudy makes you feel like a New York elite. Will be sending much business his way and will stay in touch. Thank You Rudy Babe A++++
What a pleasant place to visit and the staff to make sure you are taken care of!Three weeks ago i inquired about an M3 Comp, called every single dealership 500mi around NYC, 0 cars were available, and even where the cars were, dealerships ask up to $20.000 above the msrp.I was lucky to talk to Jose Lopez, he managed to find one for me, incoming and put a deposit on the car.I was probably a bit annoying calling Jose about the car, but boy was he on top of the situation! He made sure he sent numerous of emails and requests to find out and notify me about every movement that the car made towards the dealerships.Two days ago i recieved a call from Jose, said SHES HEREI didnt get it at first, couldnt believe what im hearing, but he made sure he repeated that! 😂I was in the dealership in an hour, there i met with Jose and his manager, Isaih Cheltenham, they took me to see the car in the nearby storing garage.They were very polite, proffesional yet casual, the best!After that we went back to the dealership, Jose and Isaih did their best to work out the numbers that work for me, and they managed to!I got the desired car, and they, they were the number 1 sales men! I cant describe how happy i am i was threated by them!Bmw Of Manhattan, but first Jose and Isaiah, highest rank, above 5 stars. Thank you!
Second BMW purchased from Maggie at Manhattan BMW. Experience is always great and easy to do business with.
Thanks to Diego and everybody else over at motorad I got my dream bike and it was a pleasurable experience at that! Great people over there that take good care of their customers. Will always go back
I have had a great experience working with BMW Manhattan. Alain, specifically, has been fantastic to work with - he has been incredibly informative and helpful throughout the entire buying process. He went above and beyond to get me the exact X3 that I wanted (it was no easy feat), never made it my problem and got me the best deal possible. I’ve had some not-so-great experiences with dealers as I researched cars - this stood out as the best and most seamless.
Tom Twomey & Adrian Turek were great in helping me find my new car considering the pandemic and lack of resources they were diligent in guiding me remotely. Great follow up and follow through, no surprises and full transparency. They coordinated everything remotely texted me pics and help me setup my lease. Smooth and seamless transaction. Will be doing business with them again when the time comes and recommend this professional and courteous team to anyone looking for a straight forward BMW experience.
Great experience from the first call. This is my 3rd BMW and this has been by far the easiest and most pleasant of any dealership Ive encountered. My client advisor Alain was a pleasure to speak with and was honest and up front from the beginning. He was communicative and knows customers come first. This is how getting a new car should be.
Alan and his team did a great job in the delivery of my new BMW 330i. All the details for handing the car over to me along with the great pointers from the BMW genius tech made the day flawless. I look forward to seeing them again for my next BMW.
Everyone at BMW was fantastic - especially my salesperson, Alain - and my genius, Damian. They did everything possible to make sure I was all set with my new car. They explained all and did the very best for me. Highly recommend the BMW Manhattan dealership!
Always closed. Do you know people like to look at cars on Saturday after 4pm & especially on Sunday.
I placed a deposit on a vehicle and was given information about how hard it is to get a vehicle but no information about the vehicle. I have a broken text thread from the sales rep who communicated at his convenience and needed to be prompted multiple times for simple info. This might be the status quo but not how I would run a company. Better service at staples.
Phenomenal BMW Service Experience with George Moscoso, Dealer Associate! Truly amazing customer service and very knowledgeable. 4 years taking our cars to BMW of Manhattan - 5 stars
Well recommended place, the best service car. BMW has the best customer service
Tom is a great salesperson, he went over and beyond giving us the right advice and getting us the right BMW. I look forward to continuous support and service from now until the end of the lease. I hope it will be as good and flawless as during the sales process.
Sam Ahn is the best. He’s extremely professional and seamless experience purchasing a car. This is the second vehicle I bought from this dealer and will only recommend them.
I had a great experience I’m looking to buy my next motorcycle And I got all the information I wanted before buying I recommend this store parking in site as well !
Cesar Marrufo is a very personable, understanding and excellent BMW representativeHe is knowledgeable about the product, the inventory, future deliveries, and all kinds of technical specifications. I will recommend him for future buyers of BMW cars
This place has always done an excellent job on my 7 series. Mr. Christian Nguyen is the BEST!!! He went way above and beyond to make sure my car taken care off. I cant sing the praises of his exceptional service enough. Not only he is patient, but extremely helpful, kind, honest, trustworthy and efficient; with double emphasis on kindness and trustworthy. My car had major issues & needed parts to be replaced. So it stayed at the shop a lil longer. But Mr. Nguyen updated me all the time in regards to my car. Each time I contacted him,he promptly answers to my messages and concerns. My mind was at ease as he made my experience extremely smooth. I know my car was in good hands. So I didnt worry even a second because there a level of trust and I had ZERO doubt.Wow! What else can I say except that I am truly BLOWN AWAY by the outstanding customer care and service Mr. Nguyen provided. Mr. Christian Nguyen is a great asset to the car serving community & his company should take pride on having him.Thank you for making my experience with BMW a
Had a great experience buying my new M5 from BMW of Manhattan. My client advisor, Mike K., was professional and upfront about everything. I shopped a few other dealers but Mike was able to get me the best price on my build and did not play games like some of the other dealers who were trying to win my business. Also, pick up was easy and painless; signed the paperwork electronically before showing up at the dealer and the BMW Genius answered all of my questions and got me on my way quickly. I plan on buying my future BMWs here.
Wish there was a 0 star option , they couldn’t have worse service.I have brand new bmw m850i 2022 I leave work one day and my car does not start , master tech says it tried to update itself and now does not recognize the keys. My car took 2 days to be towed 3 trucks came all with out the right tools , my car finally got towed Thursday didn’t receive and update until Tuesday the following week they sent me a video and my front bumper is destroyed. Still cannot get on the phone with anyone who could do anything about it so now I have to go there and speak to a manager. Brand new car just doesn’t start they pick it up to fix and damage the car no loaner offer . ABSOLUTELY HORRIFIC SERVICE STAY AWAY
My experience buying this car was amazing. Truly appreciated the transparency and professionalism. Jose lopez was definitely a great help. The others were so knowledgeable. Bmw manhattan is my new go to.
Alan made the experience streamlined and easy. Got the car I was dreaming of even during a supply shortage!! Would highly recommend to everyone
Kate was the best car salesperson Ive ever worked with. She was straightforward and to the point. No BS. Her manager was also very clear about additional offers. The whole experience was great and very efficient and I am not an easy customer, so they handled me very very well. Everyone in the showroom and the office is also very nice and professional. Lots of smiling faces and happy people. Its also a super clean and organized environment. Everything you would expect from BMW.
I have to say that I was a bit intimidated going into this BMW dealership. I thought I was just going to deal with obnoxious and snooty sales people and boy was I wrong! I have never felt so welcome and so well taken care off in any car dealership. I could stay in their showroom all day just looking at cars.Peter was very entertaining and very comfortable to work with. I was never pressured to get anything that I did not want in the car. In fact, he helped me narrow down whats available and whats best bang for my buck. Then in less than a weeks time, I got my car! Quick and easy.Kamila (Genius) was great as well. She was very patient with me and entertained my questions really well.My overall experience was very positive and I would highly recommend going to this dealership. I chose right!
My husband and I were lucky enough to have Isaiah Cheltenham as our sales partner for our new BMW 5 Series. I never imagined getting a new car could be so easy and efficient. It was all down to Isaiah being knowledgeable, responsive and available whenever I needed something or had a question. We are extremely happy.
Great experience! I would like to share my experience of my visit to the BMW of Manhattan. It was exceptional customer service. Welcoming and COVID conscious. Isaiah (BMW client advisor) was very instructive and informative. Provided with a great dea that I couldn’t reject. BMW of Manhattan, thank you for helping me purchase my car. Much appreciated.
I have been servicing my BMWs at BMW of Manhattan for over eight years now. I picked up my car today and I must say that I am still thrilled with their service both personal and mechanical. I have never been disappointed with their work and their attention to every detail. The attitude there is extremely cordial and attentive. My service manager Jia Ho is brilliant and does not miss a trick. He is meticulous and truly knows his stuff, plus he is a super gentleman. Its comforting to know I can rely on BMW of Manhattan and their staff for great service.SV
My wife and I worked with Adrian Turek to learn more about the BMW x3. To give you perspective, we looked at over half a dozen others competitive cars and therefore worked with over a dozen sales representatives. We are so elated with the service from Adrian. He was far and away the most knowledgeable, friendly and responsive individual we worked with. Fortunately, we happened to also love the x3 so it was a perfect match. We would HIGHLY recommend anyone interested in any BMW to work with Adrian. I believe he has been there for 11 or more years and he really knows everything about everything. He never pressured us at all, he patiently explained everything about the car, walked us through all of our options and really created the best car purchasing/leasing experience possible. We are already excited about getting our second car and cant wait to work with Adrian and BMW of Manhattan. Thanks again.Jason P.
Kate Duske was amazing and is an absolute rockstar. She was super friendly, always available to answer questions and helped me through the entire process, even though I live on the other side of the country. She made buying a car super easy and stress free. Two thumbs up, 5 stars.
I recently picked up new vehicle from BMW of Manhattan. Dealership is outstanding with great selection and very friendly people. Our sales advisor Greg Pol was very helpful, knowledgeable and extremely nice. He made the whole process absolutely painless. Would definitely recommend Greg to anyone.Thank you very much
Brought my car in for a service. my break pad was making crazy sound like I was driving a 30 year old Honda Civic. Roberto Felizardo didn’t fix the problem and gave me my car back. I’m guessing it’s because my lease is about to be up in couple of days and maybe he wanted to charge me for the break pad when I return my car. I’m just guessing tho.Now I’m going back there wasting my time and life.
Excellent and seamless experience leasing my new BMW from this location. Tom Twomey was kind and professional, first over the phone to start the process, then in person when I came in for a test drive and finally to pick up my new car. He thoroughly explained all steps in the process, which was almost also done online. The precautions put in place for Covid also made for a safe in-person experience. Finally everyone I encountered there was very pleasant and helpful. Would highly recommend BMW of Manhattan.
I have had an amazing experience with Adrian at BMW of Manhattan. He is extremely professional and helpful. My family has purchased 3 cars with him and all 3 times was nothing but exceptional in customer service. He always answered any questions I had, and always made himself available if I had any questions after leaving the dealership. He is friendly and personable and is truly a one of a kind and I am so thankful to have been able to work with him over the years and will continue to work with him in the future. 10/10 Adrian is the best!
Best experience ever at a car dealership. At BMW of Manhattan you work one person and one person only. You don’t have to see a finance manager, nor a general manager, nor the person that pushes the additional options for your vehicle. Just your designated salesperson that takes care of everything. My salesperson was Michael Lousidis who did a fabulous job of helping me build my dream car, explaining options, and keeping me in the loop and updating me on everything from delivery date to registration of the vehicle and to explaining to me 1:1 on how to use my new vehicle.I recommend this dealership highly!
I can’t say enough great things about this place...The staff in here always greet me with a smile,they help me find places i need and they genuinely care about what your needs are .... the best part is that they always have specials so you can find great deals no matter what time of the year it is ...when your here you feel like a super star!
Pathetic customer service. They did not let us test drive on paper license that was issued by US government. Gave ridiculous reasons. Worst service!
ATTENTION: Isaiah Chelteham is by far the best salesperson I have ever worked with at any BMW dealership; I have leased approximately 5 prior cars from other dealers; Isaiah is up front and came through on his representations all around; professional, punctual and overall up front on everything; if you are looking to buy or lease any BMW - you really need to get in touch with him if you want first class service all around!
We were fortunate enough to have Mr. Shahid Saleem as our sales agent. From the beginning he was able to put us at ease and give us a full education on the benefits of owning a BMW. He worked with us to find the right car for our needs, including the amount we wanted pay for the car. He returned our calls right away and was always very helpful and gracious. On the day that we picked up our car,I was extremely nervous and hesitant about being the first to drive the car. His calm and gentle manner relaxed me and I was able to relax and drive away my beautiful BMW X3! Thanks, Shahid, were coming back for the convertible!
Customer Service the Way It Was Meant to BeI recently purchased a new 2016 7 series from the dealership and I have to say from start to finish the service was exceptional. My salesman, Peter Wohl, was responsive to my needs, patiently guiding me through the purchase process including selecting the options that were right for me (helped by the handy web tool--build your own---that BMW provides). He also came up with a price that offered exceptional value for the money. Then, on delivery, Louis Cortes, a lead Genius led me through how all the new features worked. Recognizing there was a lot to learn (including the very cool autonomous steering feature, self parking and hand gestures), he even arranged for a follow-up Encore appointment where he came out to my garage in Manhattan, after about a month of use, and cleared up the remaining questions I had. He also gave me his email for any future questions. All in all, I could not have asked for a better experience!
I have a rave review about buying my new x1 from BMW Manhattan. I had to purchase remotely and Isaiah made the process seamless. Compared to other dealerships reps, Isaiah also worked out the absolute best priced package for me ...making what had been a dream, a reality. I am so happy and recommend Isaiah fully. Thank you! All the best.
Leasing a car was seamless with client advisor Lucas. Everything was clear and up front, and the BMW genius Adrian did a great job explaining the car. They made everything as easy possible.
I’ve been dealing with Richard P. Isaac (new car sales manager ) for over 15 years at BMW of Manhattan. I always have a great experience with him. He quickly responds to any questions or concerns I have and he really excels at his job. He always gets me the best deal and incentives and I highly recommend Rich.
Took the car for general service and they damaged the interior of my car, probably with a screw driver while getting in and out... when I received it, there was a big tear on the leather of the drivers door panel. They refused to take responsibility. I recommend future customers to better go to one of the other BMW dealerships nearby, like Brooklyn or even NJ... is not worth the risk.
I recently returned a 2014 BMW X3 lease vehicle for a 2017 BMW X3 lease vehicle at BMW of Manhattan. The sales process was seamless and very efficient. My Client Advisor, Brandon Simon was very knowledgeable, courteous and professional. The sales experience exceeded my expectations. This was my fourth vehicle purchased/leased from this dealership and I would not hesitate to recommend Brandon and this dealership to others.
The whole experience was amazing! From the attention received once you get into the dealership, to the fast and easy process to purchase the car. Excellent!
I had a phenomenal experience with my test drive at BMW of Manhattan. I highly recommend going to Damian as he is very intelligent and knowledgeable of all BMW products. He showed a substantial amount of professionalism and made it incredibly easy for me to understand the basic and advanced functionalities of the 330 model car. I highly recommend anybody new to BMW or anybody looking for great customer service to check him out on his test drives. He has a knack of combining his incredibly unique and funny personality with his ample knowledge of the BMW products. BMW of Manhattan is extremely fortunate to have such valuable asset in Damian, especially at his young age. Keep up the great work!
This Dealership earns its Flagship status and then some.Lucas Sienkiewicz is a proficient Client Advisor able to walk one through the acquisition process with precision and humor and literally walks you to the car. Hes a main reason that I keep coming back.The Genius Adrian Turek is another critical step that the dealership offers to make the car come alive; he walked me through the cars operating features with expertise and, in my case, patience.These guys are backed by a capable team that helps with every step from search to service to App sign-on and even lease-end issues.Bravo!!!
Just purchased a 2019 X5Very pleasant experience, the dealership is well organized, clean,everyone seems professional, always asking if you have been helped,when you drive in you get immediate attention, smiley staff membersEverything is in order,2 nice loungesSales consultant Peter Pena was very pleasant,knowledgeable and eager to have your business, NOT pushy at all kept his promises about price,cars delivery date,updated us about all our requests, made the paper work review simple and easy and answered all our questions patiently with a smileGreat experienceGreat DealershipGreat car
Horrible experiences here. Brought my car here in summer of 2018 and they damaged it and didnt seem to care. Brought it back last week and they damaged my front end AGAIN, and didnt really care. Also noted that they offered no refreshments, no water, coffee machine was broken, mens restroom faucet was broken, and there was no soap in the mens restroom, that dispenser also seemed broken. After they damaged my car, they didnt go above and beyond to make it right, like any standard luxury brand would typically do. They went on to charge me $348 for a oil change and diagnostics test. They didnt waive anything or offer anything to make it right. The attitude of the manager, Joe Rocker, is horrible. And nearly everyone working there provides substandard customer service. Unbelievable. They did of course do the body work to fix it, but I was without my car for days and they just didnt care much at all about the fact that they damaged my car. I just went there for a couple basic services and had to deal with horrible attitudes and then the headache of them causing damaging my car.
BMW of Manhattan, if you want unprofessionalism and lack of courtesy, this is the place!On June 19, I called and scheduled a valet service pick up of my vehicle on June 22 for its annual service. I received a phone call a few minutes before 9am on the 22nd confirming that my vehicle will be picked up. Around 2pm, I didn’t receive a call and knew someone had dropped the ball. I called and spoke to a representative and she stated my appointment was wiped out of their online system for some reason but she saw my appointment on their printed google docs spreadsheet. She arranged for pick-up of the vehicle on the following day. I received numerous calls on the status of arrival of the person in the transportation department who would be picking up my vehicle. This was the only good experience I had with this location. My service advisor contacted me once the vehicle arrived and I asked him to get a quote for some damage on the left quarter panel. On Thursday 6/25/20 at approximately 9:30 am, Julian Zapata, my service representative sent me a text message stating that the service was complete. He then sent two pictures of damages to my vehicle. The quarter panel damage was present prior to the arrival to the service center but the NEW damage on the right side of my vehicle was not. I immediately informed him that the right-side damage occurred during their possession. He informed me that he would reach out to the transportation department for review of photos/video when the vehicle was picked up. Julian was in communication with me via text about receiving an estimate for the left quarter panel damage via email however each time I question the update on the right-side damage, he did not reply. This is when I knew something was wrong. Granted the service center must have been very busy with many other customers but why ignore my 2 inquiries? I called Julian about 3:15pm that afternoon for an update on the investigation but he did not pick up and his voicemail was not set up. I called several numbers for the service center and was not able to get in contact with anyone.I decided to pay them a visit on 6/26/2020 to get some answers. I presented to the entrance of the Service center and was asked to call the center’s number and of course I did not get an answer so I had to leave a message. Then I asked one of the employees to inform Julian that I was outside and needed an update on my vehicle. He called and said he did not receive the photos that confirmed the damage was caused while BMW of Manhattan had my vehicle until after 5pm and he had already left (how convenient). I told him that while the repairs are occurring I would appreciate the courtesy of a loaner vehicle for all the trouble. As a user of loaner vehicles, I understand a reservation is necessary to secure one but wanted to believe this courtesy would be extended to me; I was wrong. He called back to inform me that a loaner was not available but I could take my vehicle home and they would arrange for a loaner to be brought to me and then they would take my vehicle back for repairs. I was not interested in waiting until whenever they felt like arranging this option and opted to leave my vehicle at the site to prevent any further back and forth. I reached out the Manager of the service center, Joseph Rocker and he and Julian must’ve spoken because he gave me the exact same answer.I finally received my vehicle on 7/1/2020 and it is safe to say that I will never utilize the services of that location. Fun fact: I had my engine coolant reservoir replaced December 2019 and I picked my vehicle up but they never refilled the reservoir with coolant.BMW normally has centers that offer exemplary customer service and satisfaction. I am a dissatisfied customer and have lost all faith in BMW of Manhattan.
I service my BMW X6 for a oil change + my check engine was on and the car was misfiring, the diagnosis from this dealer was that coils were bad and had to be replaced, Coils were replaced car was fine for one or 2 days and them the same misfire and check engine light came on again. It took me more than a week almost 2 weeks to get in contact with the advisor Robert Felizardo to get back to me and the answer was bring your car we have to look at it again. No apologies no loaner and a bill for 1,644.00 dollars.Did not bring my car back and I will not in a million years. Very disappointed with this location. By the way a friend toll me about the BMW of Freeport wow what a difference from the minute I walked in I knew I was in the right place, Robert Pappagallo was my advisor was in contact with me all day long for 2 days while the car was fixed transportation was provided, loaner if I needed plus the scan they did in my car revealed the real issue it was the Crank case vent lines that were leaking not the coils. Stay away from this location or maybe they should replaced they way they scan the cars.I dont trust them.EE
If I could give this dealership a -0 I would. Amazing sales people and amazing service received from the sales people when you are buying from them. Especially Issac. Unfortunately; not the same experience when you go in for service/help with your vehicle. And trust me I hate leaving reviews, especially when I work for customer service myself. However, these people just dont know what customer service stands for. Took my car in for service in regards to a PDC issue and it somehow translated into a $1400 before tax issue. Called BMW to see what they can do and they stated that the dealership told them that this is an issue that I caused therefore; its not covered. I mean. Who wants to have any issues with their vehicle, especially with a BMW. That alone does not make any sense to me at all. Then to top it all off they wanted me to make an insurance claim. Like seriously. After reading all the previous reviews I was able to notice that this is not the first or second time that the service people do this to their customers. Leadership really needs to look into the kind of service the service people are providing to customers before they lose even more customers. Really disappointed with the service received from this dealership. I would recommend you all going to another dealership for your service needs for sure.
I had the easiest time buying a certified pre-owned BMW from BMW of Manhattan. John Genese was very helpful and made the whole process seamless. Nearly everything was handled online and over the phone for minimal in-person contact during COVID. The entire process from first call to picking up my X5 took just over 24 hours!
Excellent buying experience. Good price. Excellent COVID protocols for showroom. Delivery was very professional, quick and easy. Salesman and back office were very helpful met all my requests.
Cesar Marrufo has been simply amazing to help and follow me from the first day I got in touch with him to the last one. Very supportive and always available to explain and to answer my questions. Congratulation BMW to have chosen one of the best sales person I have ever met. Luca
What a incredible low stress easy way to purchase a vehicle, David was hands down incredible . Absolutely no stress, no second or third person involved . It was David with his honest approach that has made this entire purchase a game changer . We love our Beamer . Cudos to BMW of Manhattan.
Over the last 5 years I had to purchase two cars without seeing them. I was out of the country. On both occasions I had the opportunity to work with Birgit. She has been the most wonderful person to buy a car from. She really knows her cars. But most importantly, she is a great communicator. All my calls, texts, e mails have always been responded to. She makes me feel important and i know she really cares.Both cars exceeded my expectations. I believe that happened because Birgit understood what i wanted and went out of her way to make sure I would get it. She is truly a professional who knows how to listen with sincerity. And I appreciate that.i will always car Birgit when I need a car.
I don’t know what’s going on with BMW Motorrad US but It’s impossible to reach out to sales or service. I’ve been emailing to the sales team and also sales manager but didn’t get any response back yet. After purchased 2 motorcycles and also brought friends to buy motorcycles, I’d never visit this store again and wouldn’t recommend to anyone.
September 3 , 2020 took my X6 to be serviced at this location. I arrived at 9:22 am! I revived call from my service advisor shortly after that. Explained to what had to be done etc. It took them 2 and half hours I waited for my car for tire change. Work was done made my payment car was brought out. Everything was in my glove compartment and center console was gone though and someone stole my perfume out of my car! I spoke rep saying the will get the service manager out to me took him 1 and half to come out only after the police arrived. He didn’t even have common courtesy to address me as paying customer! Will never give my busy to this location ever again ask for tire change they steal your belongs that perfume was give for my 10 year wedding anniversary! Joseph Rocker ( service manager ) you were nothing but rude and the other guy that had me waiting like you were not available your works are bunch of thieves !
From beginning to end, my experience at BMW of Manhattan was seamless. Cesar is a very dedicated salesperson who knows the product thoroughly and passes the information onto his customer. In reviewing the X3 models, packages and add-ons each were explained and reviewed in detail. There was never any pressure in buying a car, which I greatly appreciated. He made it very easy to get the car I wanted within the timeframe promised. Bravo Cesar and thank you!
Had a great experience getting my car. Isaiah Cheltenham was a great sales representative. He was friendly, patient and understanding with me as I was nervous to switch from a Mercedes. Isaiah was attentive to my needs and made this process very smooth and hassle free. He held my hand through the entire process. Thank you Isaiah. I needed the support.
Lucas and Adrian were amazing. From start to finish they made this process easy and transparent. I was coming from an existing BMW from another dealership - Lucas was able to beat the existing deal with a newer car and even took my lease return on site. I would highly recommend BMW Manhattan. Ask for Lucas and you will get great service at a fair price.
I love BMW! Armando in the parts department is the best! 😊
Great experience purchasing my car from here. I cant say enough about Lucas Sienkiewicz, he makes the process so seamless and transparent. Ive had some pretty awful experiences with sales people at other dealerships, but Lucas made it so easy. Will definitely come back for my next car.
Joe Rocker, the service manager, is a bully and one of the rudest people I have encountered ever. He tried to mislead me into spending thousands of dollars on unneeded service, threatened to “repossess” my car (which I own) because he got tired of waiting for BMW of North America to make good on its promise to pay for the repairs, and then he refused to release the vehicle to be towed to another dealer unless I paid (under protest) hundreds of dollars of unnecessary charges. DO NOT do business with these gonifs!
Both Mike Kelly and Alex Jimenez were well prepared and very efficient in closing out the purchase and explaining the options and features in the car.
I am sad that the motorcycle shop has closed they say they are moving to another location in Manhattan. No news where so two stars no new updates at this time. Not going to New Jersey or New Hyde Park for repairs its to far unless they can fix it same day.
BMW x2 got wrapped with 3M City Package paint protection film (clear bra) to protect the paint from minor impacts during parking/driving in the city
If I can give this place 0 stars I would. I had a service advisor named rob that never answered his phone or replied to his voicemails while my car was there. when I spoke to another person they would see hes too busy to speak. my car lasted 3 weeks getting a tire balance which is a 10 min job. and I got no loaner...… horrible experience
Easy experience and a fair price with no hassles. Greg was fantastic. Straight shooter. Knows his stuff. We’ve gotten several cars from BMW of Manhattan. Highly recommended.
Every time I have gone to the dealership,to lease a vehicle,get service or any type of repairs I am always met with the friendliest staff. I always feel like I am special. From the salesman ( Mike Kelly) to the service department (Zach and Glen) to the women in the office who prepare the bills and have offered me water or coffee while I am waiting,the experience has always been top shelf. The most important part of these experiences is the BMW I drive and the fact that the cars are everything they are cracked up to be. Thank you
Living in NYC over 20 years, this was my first car since 2000, and the wife and I were considering a 2 brands and several vehicle options, she had owned both the Audi and BMW before, but the BMW was our first choice.In the end, we went with a different vehicle that we hadn’t considered, similar in features/capacity and closer to our pre-set budget. Price was our motivating factor, but the decision to go with a Certified Pre-Owned from BMW of Manhattan was Rudi.With an unassuming charm and an ere of confidence, he was armed with all the information and welcomed us in on short notice with just minutes to closing on a Saturday, when most would be headed home. Knowledgeable and communicative, he gave us all the time we needed, answered all our questions and wasted no time to find us just what we were looking for in his off-site inventory. No pressure to make an immediate decision, nor to spend more than we were comfortable. A pleasure to deal with, Rudi is ultimate sales associate for the ultimate driving machine.Thanks Rudi! 💯
Leasing the car during these times of COVID could not have been easier or more efficient. Beginning with the first contact with Manny Antunes, the process went smoothly and seamlessly from choosing the model and its options, ordering it and then dropping off the current vehicle and picking up the new one. Each step leading up to physically taking possession of the car was handled virtually and efficiently. Manny was always available for questions and updates, responding immediately. The pick up was smooth with a thorough walkthrough of the car’s features from Anthony, the BMW genius, with all questions answered. In all respects, from beginning to end, a smooth, safe , efficient and easy process. Highly recommend the pros at BMW of Manhattan.
I would say the service is bad but that would be an overstatement it was terrible had something fixed two days later whole car is shaking. Never again!
Almost lost my drivers license. Long story short the dealer was nice enough to swap my new car lease at my office with my old BMW. However we could not get the license plate off the rear so I told him to return the license plate. No big deal I have had the dealer take care of this twice previously. Couple months later I get a notice stating that my registration was going to be suspended because the plate was not returned. I called and they said don’t worry about it the “genius” stated. Then another notice stating my registration was suspended, I took matters into my own hands and told them to send me the license plate and I will return it myself. By the time they sent the plates I got a notice that my drivers license was going to be suspended. Do not use Greg Pol or this dealer, they do not care, once the ink has dried they are on to the next customer. I tried reaching out to the management but no returned phone calls.
As a first time car buyer I decided to go for my dream car (BMW) and was quickly assisted by a sales representative who guided me toMake the best decision regarding which vehicle to choose. Great shout out to Isaiah Cheltenham. Thanks for everything you did to help me. Everything runs smoothly once the minute I enter the building greeted by receptionist offering refreshments, having a test drive (even they didn’t know I was able to buy or not). Had a great experience at BMW of Manhattan.
Wost bmw dealer ever! Been there only a few times, once for service on a bad alternator I had on an old bimmer. It wasn’t them charging me an arm and a leg for the service that bothered me, but more so the horrible customer service. They don’t direct you when you get there and kind of expect you to know what to do next. The wait time is incredibly long. The staff are unprofessional and unaware. It’s as if asking a question is an insult. In New Yorker’s terms, most of them are ghetto and don’t seem to want to be there. Today I went again simply to look for an accessory and received the same treatment. Not sure I’ll be going there again, unless I’m stranded and don’t have another choice.
Pleasant experience. Car was delivered on time and clean. The service advisor Julian was helpful and paid attention to every concern I had. The guy named Jing from parts department is patient and very knowledgeable. Good work and very organized. Way better than every other BMW dealer I’ve been to.
When I purchased my car the service was impeccable. Kind, warm detailed and professional. I will continue to use BMW of Manhattan and will continue to recommend any of the salesman especially Michael Lousidis. He has a great personality and very knowledgeable.Continue with the great job.
I was never fond of car shopping. It always made me nervous because let’s be real - I didn’t want to be taken advantage of or be pressured to signing a deal right there:My experience with Rich Isaac at BMW of Manhattan was extremely stress free. He made the whole process enjoyable. He took really good care of me, answering all my questions and concerns and would go over the details until I felt comfortable. I had a very tight timeline and he was able to get me my dream car. From the moment I stepped into BMW of Manhattan to when I drove off the lot, the whole process was super smooth and efficient.I would 100000% go to Rich for my next car.Thank You Rich and everyone at BMW of Manhattan!
I recently leased a brand new 430i X Drive from BMW Manhattan and was very pleased with the car and the service. The BMW sales representative, Alex Gilkis was very knowledgeable about the car, the service, warranty and extremely helpful in the close of the new lease. I wanted the car shipped to South Florida and Alex was instrumental throughout the process. He had all the paperwork completed on time as promised and also agreed to stay late to meet the transportation driver since he was running late in rush-hour traffic.I will certainly return to get my next BMW from BMW Manhattan and I will certainly maintain the client-relationship with Alex for my next car transaction.
The staff were great especially my salesman John Genese very courteous and polite with the utmost attention to detail I appreciate the opportunity to becoming part of the BMW FAMILY.I will definitely enjoy the ultimate Driving machineThank you
This is my 4th lease with BMW of Manhattan. I continue with BMW because if its outstanding product but most importantly I continue with this dealership because of its excellent customer service. From sales to service there are only high marks. I often take advantage of their valet service and it’s like clockwork. My car is picked up and returned exactly within the time slots promised. Their continuous updates on my car’s servicing is also very appreciated.As far as their sales team, they know exactly what I want and take the time to show me each option available. I picked up my new car today during the pandemic. The car exchange happened as socially distant and as cordially as possible. I FaceTimed while outside with a technician who explained in detail all the new features on my 2020 530i compared to my old 2017 one. All these add up to my coming back lease after lease. I highly recommend BMW of Manhattan!
Excellent place to get a new vehicle and to get a BMW serviced. sales staff is excellent and knowledgeable. service staff is equally competent and prompt. they have a wide selection of cars so you will always find something youll like.
Brandon Simon made our experience joyful and easy I drove out with the car I wanted and will be back soon to get me another vehicle. Brandon Simon has a lot of customer service skills and knowledge of all the vehicles I asked about he was very helpful and made my time in the dealership very joyful I didnt feel any pressured when purchasing my vehicle. THANK YOU BRANDON SEE SOON!!
My salesman was Alex Gilkis. He was wonderful to deal with, very responsive, understood exactly what I wanted, found it for me, gave me a better price than I was expecting, no haggling whatsoever, he handled everything by phone and email - I didnt need to visit the showroom until the day I took delivery of the new car. It was a very pleasant experience.
My first experience at this dealer not even a week after buying my M2 competition and to say it was a bad experience is an understatement. I went in for a nail in my tire for which I was covered with the wheel and tire coverage I purchased not even a week ago. First I get told that I may have to pay out of pocket after just spending $2500 on this tire and wheel coverage less than a week ago. Long story short that gets sorted and my tire gets changed, over 3 hrs after I drive in but, it gets changed none the less. I finally get the car back and they apparently washed it. Not a big deal and unexpected. The same tire that was changed was left dirty with the tire mount goop. Whatever that gets wiped off and cleaned. The dent on the hood that the tech put in closing the hood for god knows what reason does not wipe off so easily. Now I’m upset. I deal with the advisor and service manager and they tell me to come back to have their pdr guy fix it. Another day i have to spend at the dealer. Great. To the dealers credit it was fixed and I was in and out in maybe 40 minutes. The main reason for my 1 star review is the following: upon mounting the tire to my wheel which let me remind you is less than a week old the tech puts 3 nice sized scratches and gouges in my BRAND NEW WHEEL. I am now certifiably furious. I call the advisor and they do own the damage and say that the best they can do for me is a repair. Which also means 2 additional days without my brand new car to have damage repaired that they caused. Needless to say I do not think a repair is the appropriate repair avenue for such a brand new car. I came in with a BRAND NEW wheel which was less than a week old. Not a repaired wheel. I do not feel comfortable leaving my car another second there so either I eat the repair, deal with the damage that THEY caused or purchase another set of wheels and deliver the one damaged wheel to the to be repaired. Not exactly the way I expected my BMW ownership experience to start nor the way I expected to be handled at BMW’s flagship Manhattan store.
One of the most easy to work with and seamless experiences purchasing a car. Lucas Sienkiewcz has offered me a very fair deal, and a lot of time before, during, and after the purchase to make sure everything surrounding my purchase was 5 stars. The best part about purchasing a car from Manhattan BMW is that they have your back after the purchase. Youre not forgotten. From a simple birthday card to being treated like a VIP at the service department each time you have an appointment, Lucas and his colleagues give you no reason to shop elsewhere for a BMW. My family has purchased several cars from Lucas and we enjoy each one more than the next. Kudos to Manhattan BMW for making a stressful purchase much less stressful!
Worked with Alex Gilkis. Was looking for a sapphire graphite metallic 5 series and found one with a black kidney grill. Got a great price less than from a third party leaser. Ride has been excellent without any issues. Got tire insurance and service has been swift and hassle free. Highly recommend
Seamless and painless car buying experience; very straightforward and no BS, upselling nor time-wasting. Jodi Staub helped me buy out my lease at a competitive rate and really went the extra mile. If you do your homework and know your budget, that will help the team here serve your BMW buying needs best.
The purchase of our new X1 from BMW of Manhattan was an absolutely enjoyable experience. Mike Kelly, the salesperson, provided stellar and friendly service in making sure we got just the right car for our needs. We never felt rushed or pressured the entire time. BMW of Manhattan truly provides the most comprehensive assistance when purchasing/leasing a new car. I wouldnt go anywhere else when looking for a BMW.
Traded in a vehicle for a new one. Staff was right there, walked us through the new car functions and options. Easy, fast and thorough! Makes handling a new car trouble free. Great friendly service!
Were on our third BMW lease from BMW of Manhattan. I normally hate the car buying/leasing situation at most typical dealerships and car salesmen typically boil my blood but I actually enjoy the purchase/lease experience at this dealership. The facility is amazing and being in the middle of Manhattan having a building that you could drive into and out of is very impressive. The service here is very good too and Ive been thoroughly happy leasing and having my BMW serviced or maintained here. I believe this dealership is actually owned by BMW (rather than being a franchise) so they dont have the incentive to shake you down and hustle you like you get at a franchise owned dealership.
After being with BMW for 15 years I have to say this was the best car shopping experience to date.. my only regret is not leasing from them sooner...Beautiful dealership, friendly staff, and Isaiah was fantastic from start to finish...straight to the point, honest and highly recommended! 100% worth the trip from Long Island...from lease return to driving away in my new car everything was perfect! Isaiah and BMW of Manhattan now have a loyal customer!
Ive been dealing with Greg Pol from BMW of Manhattan for couple years now. His professionalism and no-nonsense approach has been a pleasant change since my last dealer experience. Also BMW of Manhattan takes great care of making sure that customer feels appreciated. I would highly recommend this place if you are in marker for a new car.
They’re cool, just need more car loans available for when you drop your car off for service and have to leave it for a few days. Now I have to struggle to get back and fourth because of no vehicle.
Was Interested in buying a Bmw at the Manhattan location. I missed the sales person Marcus phone call once and ever since when I would call back at his work phone starting with (917) number he would not answer it’s been days. Today he finally called back after a week but who wants to do business with someone like that? Go to BMW in Long Island where they actually sound like they want to help you.
Ricardo Rodrigues is hands down the best Client Advisor that Ive ever worked with at any car dealership, including BMW. Ive leased three cars from him and cannot say enough good things about him.Ricardo epitomizes everything that the BMW brand stands for. He is extremely knowledgeable about every aspect of the cars, easy to work with, unbelievably polite and very, very nice. He always manages to find a car that exactly matches my specifications and handles every last detail involved in the transaction, so I dont need to worry about missing anything. He always devotes plenty of time to explaining the new features and making sure that I understand them. He responds quickly to emails and voicemails, even on the weekends. He alway stops by to say hello when my car is in for its annual service, and he never forgets my birthday.Ricardo should be the go to guy for anyone who wants best in class advice and service at BMW of Manhattan.
I recently leased a brand new car from Alex Gilkis here at BMW of Manhattan. My experience was unbeatable. The service was phenomenal and so was the price. Alex went above and beyond taking care of my previous lease and even dropped off the new car at my doorstep. I would definitely recommend this dealership to anybody and cant wait to go back.
They have horrible customer service. I called for service/parts department but no answer and I left message for call back. I used chat service online no help. Submitted phone number for call back...nothing. I arrived at 2:45 pm on a Saturday at dealership for parts and I was informed they had left for the day. I had to travel to White Plains. Inconvenience d and unprofessional. 2 thumbs down. Beware
Excellent service my salesperson Isaiah was the best . He went out of his way to make me happy Im a Pretentious feisty and very Detail Oriented shopperAnd he managed to exceed all my needs and wants in my new 2019 . I am extremely grateful to him and I will always return to BMW Manhattan I did business with Orange County BMW upstate New York for 17 years and Im changing back to Manhattan. Job well done I highly recommend to everybody
Total reviews rating 4.2
199 Reviews for BMW of Manhattan 2023:
Review №1
2021-10-04Good evening,BMW VIN: censoredI was referred by a colleague to BMW of Manhattan. So far this is a horrible experience.Please have management change this experience.My car was towed to BMW of Manhattan on 08/09/2021. It was sitting with BMW/body shop for over a month I believe waiting for a part to come in. On 09/15/2021 - I went to pick up my car which when I picked up all repairs were supposed to be completed. Going back and forth the car was left there and then took back in to repair the items that were paid for plus additional damage that were not there. Fast forwarding everything September 24, 2021 car is ready for pick up mind you this is about 10k in damages that was paid for and work that was paid for by insurance which was not completed as signed that all items are completed on the itemized invoice. I am washing my car today and I see the fender portion that was supposed be unbent on the bottom by the door is not aligned nor repaired. It was repainted over but not repaired. Please see pictures of the damages that were there when the crash was there and fast forwarding till after repairs.I need someone of a higher level to contact me or I will be getting a lawyer involved. It seems to me as if I have to keep on going back and forth to get things fixed and if I don’t say it what was supposed to be paid for that money has just been pocketed by the shop that BMW is working with.Please text or call me and I will provide all the information needed.The main point where the car was hit has not been aligned properly by the front left wheel.Bottom fender liner that’s under the door and the fender itself does not look properly aligned everything is out of proportion.Repainted everything but the bends were not fixed.Pictures of crash attached that were sent to insurance and pictures of how I got my car back. I called insurance but they said I would need to speak to you all.
Review №2
2021-12-11Hands down the best car buying experience I’ve ever had. I decided to work with Peter Peña based on a superb Yelp review that he received, so I called in and scheduled an appt to see him.I am a first time BMW owner, so Peter really took the time to get to know my car needs, walked through several car builds and explained all the features. Never once did Peter ask about my income nor credit rating, which made the whole process feel genuine and pleasant. Nor was it rushed.I ended up purchasing a X3 M40i. Due to the lack of pandemic inventory, I was only able to test drive a X3 xDrive 30i, but several people assured me M would be the way to go and Im so glad I made that choice.I was initially quoted 10 weeks for my car to arrive, then 6, and then I ultimately received it in 4! I just picked it up the other evening and I absolutely love everything about my car. They had a rep introduce me to several features of the car: Apple Play, driving assist, maintenance, lighting, hand gestures…and the list can go on. Nonetheless, It was thorough and he even emailed me to offer a follow up walkthrough.You could tell that this team prides themself on service, and overall, I couldn’t be happier with BMW, this specific dealership, and the staff. Thank you for making this the best car buying experience I have ever had.
Review №3
2021-11-23Fortunate to have picked up a custom ‘22 M3 in 11 weeks. Peter Pena provided a seamless transaction. Very pleasurable experience @ Bmw ManhattanThanks
Review №4
2021-07-30Outstanding Experience! My Sales Advisor, Peter Peña, was excellent. He walked me through all the details of ordering and customizing my beautiful new X6. He is knowledgeable and professional, and took time to answer all my inquiries. The entire process went smoothly, efficiently from dealer to door. Best buying experience I have ever had. I highly recommend!!Thank you so much!!
Review №5
2022-05-10I had an awesome experience buying my X7 at BMW of Manhattan! I’ve been at a number of dealerships looking for the right car over the past few weeks and one of the main reasons to eventually buy my car here was John Genese!He provide great service, honest opinions and made the entire process so pleasant! Don’t think I’ll ever go to any another BMW dealership!Thanks a lot John!
Review №6
2021-05-28Peter Pena was a wonderful sales representative! He went above and beyond explaining and negotiating bank discounts on lease terms, car features, and the car buying process. He made an effort to explain not just the warranties and protection I needed, but also what was redundant and a waste of money. As a first time car buyer that sealed the deal and made all the difference for me! Lastly, considering how specialty and rarity of the X4 M, I appreciate Peter’s communication and dedication in securing this car for me.Looking forward to maintaining this lease and potential future purchases with BMW of Manhattan. No need to go anywhere other than this flagship location if you live in the NY Metro area, in my opinion!
Review №7
2022-07-19Joel is an excellent sales and service rep. He makes sure you’re satisfied with bringing your car in. He is polite and helpful. I will definitely come here if I need any work done on my vehicle.
Review №8
2022-06-01Incredible service and support from start to finish! I worked with Peter Pena. He made this my best experience in leasing a car to date. Highly recommend this dealership to everyone
Review №9
2022-03-25This is the second BMW I have acquired from Isaiah of Manhattan BMW. The process was seamless, quick and trouble free. Isaiah is a real professional, knows his stuff and with just a few phone calls our new car was delivered to our door. BMW should consider themselves lucky to have such a strong representative.
Review №10
2022-05-24David Seide was my BMW Rep! He was fantastic and professional. He knew the kind of BMW I was looking for and exact specifications. He is a great asset to BMW of Manhattan! Thank you again for helping get my first car. Stay blessed!