Bob Johnson 390 Chevrolet, INC. in Avon

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Phone: +1 585-991-6605
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–4PM
  • Sunday:Closed
Edit info

Total reviews rating 4.3

181 Reviews for Bob Johnson 390 Chevrolet, INC. 2023:

Review №1


We appreciated your representative, Mark Snyder. He was knowledgeable about the Chevy Malibu. He gave us the facts and answered our questions. He was not overbearing in his )approach. He gave us a reasonable trade-in value for our two 2011 Chevy Malibu s. We were not going to purchase a car that day, but we could not pass by the offer he gave us.We love driving and riding in our new car, 2022!

Review №2


Okay, so I will say that they were very accommodating to me in terms of providing me with a semi-quiet space in order to take my Zoom meetings. However, it makes zero sense to me how something like rotors can cost my car to fail inspection. This has never happened before - the car has like 60,000 miles on it and is barely used. In my opinion, they were looking for a reason to fail my car for the inspection so that they can charge me an astronomical fee to get everything fixed there because of course - they had to scrape the inspection sticker because it was expired. Ive never experienced anything like this and they ended up charging me $400 additional because of something called a caliper which they claim they couldnt get to the rotors without replacing the caliper. Huh? People warned me about going to the dealership but I didnt listen. Lesson learned. After all of that, I still need to have my upper oil pan fixed and replaced which was initially the only reason I took it there - theyd like me to pay another $700 to do that and when I called my normal mechanic - low and behold its about $300.The ladies were very nice but Im never returning here. Tammy was nice. I dont appreciate being swindled, however, and I also didnt like the fact that Tammy and Shawna were never wearing masks. I guess they just said to hell with the governors decree. I will take my business elsewhere in the future.

Review №3


Delaney Altidor, Sales Professional was outstanding to deal with. I do NOT want to be told what i want, he didnt attempt to pressure me into anything. i told him what I was looking for and he assisted me in selecting a vehicle, didnt push one on me. He was polite and the entire experience was completely customer orientated. I will continue to do business there and promote them to family and friends. They do business the old fashioned way of the customer is most important. Professionally friendly, just generally a wonderful buying experience.

Review №4


Great service and the sales agent Josh Cosner was very friendly and cared more about customer service than just making a quick buck, i would definitely recommend

Review №5


Service manager was not very friendly , both making the appt and actual service. He forgot the most important request- N.Y. inspection. Tech should have found expiration during his vehicle check.

Review №6


I came to pick up the car, take the client away, the manager came to meet me, asked how I got there, offered coffee, water, great coffee, other dealerships need to learn from this how to behave with people, the American proverb says “Treat people as you would you wanted to be treated!”

Review №7


My first experience buying a newer car and financing. The process was smooth and easy from start to finish. Made the decision to pull the trigger on the car on Friday afternoon and took possession of the car on Monday! Most everything was handled via text and then phone, which was fantastic as I live 45 minutes away. Salesman Cole was friendly and helpful, answered my questions and applied NO pressure. Garth from finance was also really great. He explained things clearly and worked to get me a great rate.The in-person paperwork was well organized and quick. I was out the door in a half hour or less. Im very happy with my purchase and experience!

Review №8


Hand down the best car buying experience I ever had. Friendly, knowledgeable, helpful. Bill Mastin is the best sales representative in the business. I would highly recommend. AA++++

Review №9


Everything went well, will definitely be back for our next cars. Most of all we appreciate the great service we received from Bill Mastin. Thanks again Kathy and Dave

Review №10


Dave Sproull our sales rep is always professional & straightforward throughout the entire experience. I always leave feeling it was a positive experience.

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