Bob Johnson Ford image 1Bob Johnson Ford image 2Bob Johnson Ford image 3Bob Johnson Ford image 4Bob Johnson Ford image 5Bob Johnson Ford image 6Bob Johnson Ford image 7Bob Johnson Ford image 8Bob Johnson Ford image 9Bob Johnson Ford image 10


Phone: +1 585-226-2600
Opening hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–4PM
  • Sunday:Closed
Edit info

Total reviews rating 4.4

199 Reviews for Bob Johnson Ford 2023:

Review №1


Fantastic experience all around - specifically with Tyler. He was straight up with me and was always available to answer questions, etc.I hear horror stories about dealerships marking up prices of Ford Mavericks and how the orders are taking forever.. super happy that I didn’t have that same experience.

Review №2


Great customer service and very honest salesman (cliff) and finance guy Andy went over and above to get my son a loanThank you Diane Altmire

Review №3


This is the best dealership I have ever dealt with. They make buying a vehicle simple and a pleasure 👍👍

Review №4


Worst dealership experience ever. Its disappointing when a sales person and sales manager go out of their way to make an already stressful experience exponentially worse for customers.Here’s my experience with them. I had been considering trading in my Jeep SRT for a Raptor and went to the auto show last month. I really liked the Raptor but wanted to test drive it before buying. I woke up Monday morning and went over to test drive the truck. Also, I specifically went to Genesee because I wanted to support the local dealership (I live a few miles away). I got there and told the sales person that I sat in a Raptor at the auto show and wanted to test drive it to make sure I’d like driving a pick-up after driving the SRT for so long. The sales person had me wait until the sales manager got there. Apparently, they only let certain people test drive the Raptors. I was fine with that and waited about ten minutes until he arrived to give the okay. The sales manager would not let me test drive the truck unless we did a deal sheet. This is where things went south – I’ve never been asked to do a deal sheet on a vehicle before deciding to buy it. I think they were just too lazy to do their job and take me out for a five minute test drive so I could get a feel for the truck. Or, I guess I did not fit the certain type of person that they allow to drive Raptors.After not agreeing to go through the deal sheet exercise, they would not let me test drive the truck. I left feeling disrespected and disappointed that I wasted my time with them. I’ll also note that the “sales manager” never came out to greet me or talk to me. If I had someone in my dealership on a Monday morning seriously considering a 76K truck – I’d welcome them in, offer them a coffee, and give them a nice firm handshake.After all of this, I drove out to West Herr in Greece, where I bought my Raptor. I was able to test drive the Raptor within five minutes of arriving at the dealership and drove it home the next day. Class Act there. Don’t waste your time with these jokers – you can do way better somewhere else.

Review №5


I had such a wonderful experience, Shay was such a gentleman and worked with me. Definitely a place to go if looking for a vehicle!

Review №6


Car is in the shop non-stop new 2018, Car was in the shop for a month. after 4 check engine lights. had to car back for two days and see photo below. Also after got the car back they never cleaned the car. (normally you get a courtesy cleaning) Now had the car back for 10 days. Check engine light is back on, Need to wait for them to get another part and bring it in again!!!

Review №7


I took my car to them back in April with 2 Ford recalls. One had already been completed but needed to be cleared by a Ford dealership so I could be issued a refund for the repair that was done prior to the recall. In July I called to check the status of said refund as Ford says refunds typically take 4-8 weeks. I left them with my original receipts (required for a refund) for the repairs and also the recall notices. Im told they never submitted the request for the refund and also no longer have the original receipts. They told me to email copies of my receipts on July 14 that it wouldn’t be an issue and they’d submit it. It’s now November 9th. Ford has no knowledge of the refund request. No one is ever available to speak to at the dealership regarding the status of the refund. I’ve been calling them since September to try to get an update on it. This is incredibly poor costumer service. I would NOT recommend this dealership for recall/warranty issues.

Review №8


Absolutely the worst service experience ive ever had. Took me 25 minutes to get ahold of the ford service writer. Hung up on twice, transferred to the chrysler side 3 times by mistake. When I did get to him he kept interrupting me during our conversation. Then they took it upon themselves to order recall parts for a non applicable recall. Once I did pick up the vehicle the console components didnt work. Never again.

Review №9


This rating is for the service department not the sales department;Never buy a Chevy from a Ford dealer... Worst Service department I have ever been to. Their customer service skills are lacking. I live in Brockport, so its a drive to go back & forth. I have had my car to them three times in the month I have owned it. I have wasted so much gas driving back and forth from Brockport to Avon to get it fixed. They treat me as if I am inconveniencing them because they have to send it to a Chevy dealership to fix. This is not my problem. I did not buy my car from the Chevy dealership down the road; I bought it from their dealership. They have no compassion or understanding of how my car having so many issues within the first month of purchase inconveniences me. Its a shame too, because the customer service on the sales side was amazing. My sales guy Tony was excellent and very helpful with my cars issues. Once I crossed over to service, that warm fuzzy feeling goes away. Its a shame Bob Johnsons name is associated with this place. They dont live up to that name.

Review №10


If I could give zero stars I would! Significant service problems I encountered with Genesee Valley Ford over the course of 3 separate service visits culminating on August 17th, 2021.At that time I brought my 2011 Ford Fusion in for a service recall for airbags. While in for this recall additional recalls were identified:1.Fuel Tank, which was found to be faulty and in need or replacement.2.Power DriveWhen dealing with the service writer to set up the appointment for the fuel tank replacement, he advised us that it would require a full day of labor. As this is our only personal vehicle, we inquired about loaner vehicles as it was a factory recall. He stated that due to the age of the car we would not be provided with a loaner vehicle, reimbursement for travel to or from the shop while the car was in the garage, or so much as a courtesy ride home after dropping the vehicle. He was beyond inconsiderate and left the drop-off and pick up for this factory recall repair to our own device. We ended up arranging for a loaner vehicle to cover the period our vehicle would be in the garage.When delivering the vehicle, which was after hours and required the use of the key drop box, I also asked for the service department to check the air pressure in the tires as the warning light happened to come on while we were driving it to the dealership.Upon receiving my vehicle back I discovered that the TPMS light was still on and the passenger tire was 10 pounds low. There was also a very loud noise from the exhaust that wasnt there before. And Even though the service department was still supposed to be open, I had to find someone to allow me to bring the vehicle back into the garage where the only service tech in the shop was able to put it on the lift. We discovered that the exhaust pipe between the catalytic converter and the muffler had broken open due to corrosion. This was not an issue before the work was performed.Additionally, my vehicle check engine light came on within days of the repair, which was determined with an ODB reader to be an oxygen sensor issue, and the warning for the Check Fuel Fill Inlet came up on the dashboard.Today, we noticed the muffler was crooked along the bumper. When I crawled under to inspect why, I found that the pipe clamp was not placed back into the support boot, but instead was hanging with a coat hanger. At no time was this ever brought to our attention and as a service technician in a different field, an abhorrent way to mask an inept repair. In summary, the service provided by your licensed franchise was unacceptable. I have included a picture of said hanger that was used to support our muffler.I will never be returning to the same dealership or communicating with them further as the service department is obviously less than able to perform adequate vehicle repairs, and the service writer team was incredibly rude and demeaning when trying to schedule and arrange for the appointment.My advice?...AVOID at all costs...

Other Ford dealer Nearby:
  • 4.4 ·(199)

    Cortese Ford Lincoln

    from this place 14 mi

    I went to look at a Blue Ram 1500 Rebal on the lot. Wasnt to big on it, but I did look at the Bla...

  • 4.2 ·(199)

    Cortese Auto Group

    from this place 14 mi

    An outstanding experience from beginning to end at Cortese! They are thorough, customer service i...

  • 5 ·(2)

    from this place 14 mi

    If anybody has a need for factory parts, I highly recommend Despite the barg...

  • 4.4 ·(20)

    Kelly Motor Corp.

    from this place 20 mi

    We were all taken care of by Kelly Auto during a trip across New York. Our family van brake lin...

  • 4.7 ·(199)

    West Herr Ford of Rochester

    from this place 22 mi

    Just picked up my car from West Herr Ford. I paid to have two new Pirelli‘s put on my car, the pi...

  • 4.5 ·(199)

    Summit View Auto

    from this place 22 mi

    Not here to bash this place, but just be aware of what they are selling you. I purchased a 2014 C...

  • 3.2 ·(11)

    Quick Lane at West-Herr Ford of Webster

    from this place 24 mi

    I scheduled an appt online and when i got there I was told that only service does appts. Service ...

  • 4.2 ·(199)

    West Herr Ford of Webster

    from this place 24 mi

    I had a fantastic experience working with Brandon finding and purchasing my new Ford Bronco. He ...

Bob Johnson Ford in other cities: