Delivery
Yes
Bob Johnson Lexus in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 585-334-9440
Site: https://www.bobjohnsonlexus.com/
Site: https://www.bobjohnsonlexus.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
My wife and I had a great experience purchasing her new Lexus UXH. I called Bob Johnson after getting the run around from my local Lexus dealer. I started working with Tom, one of Sales Managers and was transferred to Meghan Garofalo. Meghan was fantastic and the whole process went smooth. They even found the car with the color (Atomic Silver) and specific options my wife wanted. We picked it up in less than 2 weeks. My wife loved Jodi, the Technical Advisor who showed her how to work all the items in her new car. I would highly recommend Meghan and Jodi if you plan on a new Lexus. Thanks for making the car buying experience a positive one for my wife! Meghan even followed up after the sales to see if we had any questions. We called the dealership and Meghan with a few additional questions about the new car, both Meghan and Katie (in Service) helped us immediately. A+
Contacted Mike Peterson on Friday morning, gave him a deposit over the phone, then went to the dealership late that afternoon. Leased the RX350 and very happy with the process and the vehicle.
From the first phone call to inquire about a new vehicle, to its delivery, my experience with Dorschel Lexus was exceptional. Tom Ernisse was patient and answered all of my questions, gave me options and ultimately a great value on a beautiful new Lexus. Greg Palmer was my sales professional, and seamlessly took care of everything else, truly making this a positive experience. I will definitely recommend Dorschel to anyone in the market for a vehicle! Thank you, I value and appreciate your excellent customer service!
AMAZING!!!🤩 EVERYONE IS SO CARING AND THEY TRULLY WANT TO MAKE THERE CUSTOMERS HAPPY AND PLEASED!!! THEY MADE MY EXPERIENCE BUYING MY FIRST CAR SUPER EASY AND STRESS FREE. THEY EXPLAINED ABSOLUTELY EVERYTHING THERE IS TO KNOW SO I GET MY FULL USE/ EXPERIENCE OUT OF THE VEHICLE I CHOOSE! SHOUT OUT TO MIKE HE IS THE REASON I HAD SUCH A GREAT EXPERIENCE AND I CANT THANK HIM ENOUGH! NORMALLY BUYING A CAR IS STRESSFUL AND MISERABLE BUT NOT ONCE WAS IT! I WOULD DEFINITELY RECOMMEND!!! IF I COULD GIVE THEM 10 STARS I WOULD!!THANKS AGAIN FOR ALL THE HELP AND SUPPORT!
Amazing experience buying from Bob Johnson Lexus. Jon Mariotti and Ron Waters make the buying experience flawless. 2nd Lexus purchase this year. Thank You!!!!!
It was a very painless and stress free process! I worked with Chris Rocco, she was amazing! This is second Lexus I brought from them and both times have been amazing! I would recommend Dorschel Lexus to anyone looking for a Lexus! They take their time to make you feel important and answer any questions you may have!
Its always a pleasure doing business here. Thank you Mark and John!
Service Advisor Katie Sherman was absolutely wonderful to work with. She kept me up to date on everything being done on my recently purchased 2019 GX460 luxury edition. She was extremely helpful and thorough. I purchased my vehicle out of state at a Lexus dealership, as there were none available in town with what I was looking for. Having mechanical problems on arrival home, I called Dorschel Service, and was immediately given an appointment. The recall fuel pump had been replaced out of state before I purchased the vehicle, but was done incorrectly. Katie gave me a loaner, and within 2 days, I had my vehicle. I would also like to thank Tech Bob Lasky for a job well done. Its very much appreciated! Ive been part of the Dorschel Group for over14 years having previously owned 2 Toyota 4Runners. Now, I love my Lexus!
We purchased an NX300 from Dorschel Lexus this week, and not only are we extremely pleased with our car, the purchasing experience was one of the best weve ever had. After having a horrible experience at Dorschel Nissan years ago, we were dreading going back (and almost didnt). Apparently they keep all the good salesmen over on the Lexus side of the building. Our salesman was William Barish and Id recommend him to anyone wanting an easy, lowkey, yet informed and comfortable purchasing experience. He facilitated the sale in a professional manner once we were ready to buy. There was no pressure. As he said, These cars sell them selves, Im just here to help you once youre ready to buy And he was right. Go see Bill! He rocks!
Mark Freitas in the Lexus showroom did an excellent job for me pointing out features, good points, bad point. Allowing me to test drive a few cars. We were very happy with the service and the vehicle we chose.
Mark Freitas, a salesman at Dorschel Lexus, nearly talked us out of buying a car after we agreed to pay the dealers full asking price and accepted their offer on our trade-in without dickering. The car was a certified used 2019 Lexus 300ES hybrid. We did our homework on comparable cars, reviewed the CarFax report and drove from Buffalo to take a test drive. It was a nice-looking car and we were excited to make the purchase. After we agreed to the price, Mark pushed too hard to sell us an additional extended warranty. He spent much too long showing us photos on his cell phone of things gone wrong with Lexus vehicles at the Dorschel service department. It was like viewing autopsy photos of automobiles with disassembled dashboards and their electronics guts strewn all over the floor. Mark succeeded in making the point that all the technological upgrades in luxury cars increase the likelihood something will fail and repairs are very, very costly. We wondered why were taking such a risk in buying the car. My wife was literally in tears and had to walk away. Ultimately, we bought the car. Another dealership employee, Noah, completed the transaction with us. We have had the car for 3 days and so far we are satisfied with it.
Have had several car buying experience with Dorschel before, including a used Grand Cherokee and a Bmw x1, their prices are very competitive as a dealership. Recently went into their service department for a repair on my Lexus IS 250. In general, I dont really trust all dealerships as many of them are notorious for upselling unnecessary service. And I did have really bad service experience in the past with West Herr BMW and Mercedes in Rochester area, their technician steal my stuff in car, upsell services and their attitude are really bad, they also try to charge my friends $3000 dollars for a dead battery. So this time I went to Dorschel only because I have a Lexus specific problem that normal shops cant diagnose, I expect I will have to refuse some unnecessary service suggestions from Dorschel to get my car repaired, but TO MY SURPRISE, Val is very HONEST with my problem and did not try to upsell me anything unnecessary like many other so called Stealerships did. And he even offer me a very nice loaner because the repair is going to cost some time, (This never happened at West Herr, they never have available loaners, even though I purchased a high end M4 from them, what a joke). The repair is high quality, and I am very happy with the service, will definitely visit Keep visiting dorschel in the future!Plus I also have a very polite email to ask for my experience and complaints every time I visited Dorschel. And I am happy to share, this never happened at West Herr,. As a car guy myself, Dorschel exceeds my expectation as a dealership. My suggestion, choose Dorshcel and avoid West Herr at all Cost if you are car shopping in Rochester area.Thank you Val and Patrick
We worked with Ron Waters to purchase our new Lexus RX 350. It was a real pleasure working with Ron. He was extremely knowledgable and sincere in helping us to find the right car for us. He even gave us some tips on how to recover the unused portion of our extended warranty on our previous car. Throughout the process, we felt like Ron had our best interests at heart.
My family experienced disgusting service at this location. They went at 10am to purchase a RX350L model car today. Mark was the sales associate assigned to them. My parents are not native to America so they speak with accents but can communicate fluently in English. They cannot write in English which is why I am advocating for them. Mark first told them that the model was not available.Then he proceeded to show them older models. After having interests on one of the cars they asked for more information. Mark proceeds to say theres 45 people waiting for this car. If you want it you have to put the deposit down now now now now now now. He said that phrase over and over again. This was before they had even discussed a price or gone into further detail. Mark then prints out the paperwork after being asked multiple times by my parents. He said once again that they must put a deposit down ASAP. My parents at this point did not feel comfortable and felt that they were being rushed and cheated. They told him that they would need more time to decide. As many of you know buying a car is a major decision. At this point Mark RIPS up the paperwork right in front of them. Marks treatment of them was utterly disgusting and rude. I have no idea what made him act that way. Maybe he was just having a bad day. This was such an unfortunate situation as they were so excited to shop for a new car. My mom said it is so sad to see in this day and age humans treating other humans in that way. We will 100% be taking our money to another dealership.
I had been a long time customer of Dorschel Lexus and while things go well they have been fine but the moment things dont go so well they do not stand by their own work. I have had a set of tires for only a year which have consistent edge wear across all 4 tires. The service manager indicated that it was likely a bad alignment until I pointed out that it was them that had done the alignment. There was an alignment done by another Lexus Dealer but Dorschel verified that alignment had been done correctly only a short time afterwards. So tires no good after only one year from Dorschel. They did offer a discount on new tires of less than $100 off a new set which is a joke. Terrible attitude and lack of follow up from the service manager Patrick. It took multiple calls and follow up from myself over the course of two weeks to even get such a lackluster response. Whats worse they responded to my last review with incorrect facts such as exaggerating the mileage.
The salesman really wanted me to drive AndroidAuto with the demo car. However, I did not want my data transferring to a car that I did not own, but he claimed that when I unplug my phone, that that clears the data. This is NOT correct. You must use the cars infotainment system to clear personal data. In addition, the salesman spent significant time having us just watch videos about the car on his computer while he was doing other things. It was very weird, and Ive never experienced anything like this. And lastly, he made incorrect technical statements about Lexuss hybrid system. And finally, the salesman used a confusion tactic when (trying to) negotiate costs. Its safe to say that we did not feel like we were getting an honest experience nor did we feel valued as customersEdit: Responding to the response: Thank you for the response. This was definitely the correct dealership. I was accompanying my client, whose name was used on all of your documents, during the sale that fell through. I am not surprised that you say that your salesmen arent supposed to show videos. I agree: it was very odd. The salesman did encourage my client to connect their personal phone to the car and then encouraged me to do the same. I have no problem with that. But I do have a problem in how the salesman thought he had cleared the data when he did not do so completely.
We decided to give Lexus a try after becoming frustrated with BMW from a maintenance/repair standpoint. I work in Boston from time to time and first tried a Lexus dealership in the Boston area and was pretty disappointed with the experience - the sales manager struck me as highly disingenuous. At first I was a bit taken aback by Dorschels no haggle policy but actually felt in the end that the deal was fair for both sides. I combed around online looking for positive references of specific salespeople and came across Ron Waters name repeatedly. I decided to use him. I wasnt disappointed. Hes a straight shooter. Zero tricks. Zero surprises. No last minute gotchas. Ive bought a dozen cars over the years and this was the best car buying experience Ive had. Id recommend Dorschel Lexus and Id recommend Ron Waters. He was great to do business with.
I had a great experience working with Dorschel. I couldnt get anyone at 2-3 Lexus dealerships to help me find a white IS 300. Once I found one Dorschel worked a trade to get it in their possession. Process was simple and streamlined with great customer service. Thanks and big shout out to John and Mark.
Thanks to the Bob Johnson Lexus staff for being easy to work with and extremely responsive. Mike Peterson in sales helped me through the process, which was low pressure and high level service. Recommended!
This is my third review and third lease with Dorschel Lexus. Dorschel Lexus has once again proven why they are the best. The amazing, professional, hassle-free, honest pricing, customized service is why I keep returning. I moved to Florida one year before my 2017 lease was complete. The friendly customized care that is second to none, made my decision to drive from my new home in Florida, back to Rochester NY to lease my new 2019 ES 350 premium sedan, an easy one. Cheryl Carney was amazing, insuring that everything was ready for me upon my arrival. She checked in on me while I was driving up, and checked to insure I arrived safely back to Florida, Joseph Kane was patient and followed up to make sure I understood how to use all the technical features while I was there and when I returned to Florida. The great people at Dorschel like Cheryl and Joseph are the reasons that I am a customer for life.
Purchased from Dorschel Lexus back in 2010, then went to BMW in 2015. Liked the 2020 RX350 redesign. Met Dorschel salesperson Cheryl Carney at the 2020 Rochester Auto Show. She was very patient and answered many of my questions. However, the Covid-19 outbreak temporarily halted my vehicle search. Cheryl did contact me a few times during the shutdown, informing me as to when the dealership would reopen and did answer lingering questions I had. I did purchase the 2020 RX350 when the dealership reopened. Cheryl was great to work with throughout the whole process. Joseph Kane and John Chapin were very helpful in regards to delivery and technical questions.
I love Dorschel Lexus customer servers skills . they must trained for it very well.My sales person was Cheryl Carney, she cover every things I need with details . Also, she follow up with me about my requested serves on my new car. I love the way how Dorschel works from management, employee and services.
My dream car was the Lexus RX 350. Ive been dreaming of the day I could get one. I did my research and made an appointment online to view one. A representative called me to verify my appointment and I was so excited!!! The day of my appointment I met Mark Reussow and he was amazing !!! He actually let me test drive 3 different cars and I never felt pressured at all! He actually ran some numbers for me and found me a better deal and for a less payment. The process was so smooth and seamless and I drove my new beautiful L- certified 2016 RX 350 the very next day!!! I would HIGHLY recommend Mark and Dorschel Lexus ❤❤
I just leased a new Lexus RX 350. I was considering a Lexus or an Infiniti but wasnt sure what model I wanted and would be best for me.Ron Waters helped me to make the selection. It was easy and a great experience doing business with him. He was most helpful and accommodating to my schedule. In a couple of days everything was in place. He helped me from beginning to the day I picked up the car last week. He took the time to explain how it works and it was a great experience. The IT expert at Dorschel was also very helpful setting up the Lexus app and explaining its capabilities.Great job by everyone and I am very appreciative. Thank you Ron
Best new car buying experience Ive ever had. Direct talk, prompt and a fair price, couldnt ask for more. I worked with Ron Waters and he couldnt have been better. The delivery process was excellent as well.
Bought new Lexus NX300 last week from Dorschel Lexus in Henrietta, NY. Great experience. Love the comp check pricing and 110% percent price guarantee. Even though it is very difficult to compare cars apple to apple, it made us feel more confident buying the car from Dorschel. To be fair, we checked nearby dealer prices online, and Dorschel was usually on the top.Our sales consultant Mike Peterson was great. He never lost patience with us. Always smiling. Accommodated all our requests, answered all our questions (if he did not know the answers, he found out from others), and really helped us make our decision. Joseph Kane who went over the features of our new car and helped us set up everything was another pleasant experience. He was very thorough and patient. Explained everything in simple terms and made sure we understood. Told us to contact him if we had any questions after going home.In closing, we have been Toyota family for almost 30 years. That is because these are great cars to drive, highly reliable and with great resale value. Saying that, we drove Mercedes and BMW before deciding to buy Lexus. Better car with better value - thats our opinion. Cant beat it. Thanks Dorschel.
I have purchased 4 Lexus cars from Dorschel. I love my cars and I love Dorschel!Just walking into Dorschel is up lifting. It’s a really positive energy there - regardless of whether you find yourself in the showroom or Service Dept.The sales staff is wonderful. Personable, professional, and sincere - no pressures and no up-sells. Cheryl Carney in sales sold me my fourth Lexus and if patience is a virtue - Cheryl has wings!What really sells me on Dorschel is the Service Dept. Wasn’t super crazy about an issue I had with a service supervisor there once. I felt unfairly treated in that instance. However, the service staff themselves are awesome. Jim Mistretta is professional and seems sincerely, to want to help in any way that he can.Alex Hagan in service consistently, every time, goes the extra mile for customers and it was his customer service just recently that confirmed my choice to buy another Lexus. Alex .. if you read this .. you are the BEST!Wherever I find myself in the future, if I need (and can afford!) another Lexus, I won’t buy it from any dealer other than Dorschel!Thank you Dorschel .. 5 stars from me!
Chris Rocco was the best. She is so knowledgeable, and helpful and goes the extra mile for her customers. I have bought a few cars from Dorschel and its always been the best experience. I will not buy from anyone else besides Dorschel at this point, I have always had good experiences with their sales department and their service department.
Excellent experience! Actually was met by John, one of Dorschel Lexus Sales Managers who introduced my husband and I to Michael Peterson, Sales Consultant. Mike was a joy to work with and we actually drive home in our RX 350 L SUV. Would highly recommend Dorschel Lexus.
We bought our first Lexus this week, but the car sold itself, no thanks to the salesman nor the treatment we received during the sales process. We came to Dorschel on Monday morning with a good knowledge of what we were looking for in a car, and we were expecting outstanding customer service. We were the perfect clients; we had researched the inventory, we found what we were looking for in the lot, gave it a test drive, and said, let’s buy it. Our salesman was pleasant but not knowledgeable and certainly ignorant of company policy and the sales process. He gave us several pieces of information that were later proven incorrect, the most egregious being that he refused to negotiate price, claiming that Dorschel always prices their cars under Blue Book value; we have since found this to be untrue. When we could not complete the sale in a timely manner, we agreed to return Tuesday at a specified time to complete the sale and pick up the car. We made it clear that we had another appointment in Rochester on Tuesday and that a timely transaction would be needed. When we arrived on Tuesday, the salesman was completely disorganized and unprepared for us, and we were delayed repeatedly. Another salesman stepped up to help, only to find that the paperwork submitted by the first salesman had to be redone and resigned. After two full hours, resulting in my being significantly late for my other appointment, we drove off the lot only to find that our first stop was at a gas station to fill the empty gas tank. We currently don’t have an owners’ manual, despite emailing and texting both salesmen to ask its whereabouts. My sister is in the market for a new Lexus, but based on our experience, she will not be going to Dorschel. Had we not found the car we were looking for, we also would have gone elsewhere. The car is perfect. The company is lacking, and the customer experience is painful.
Mike Peterson was a great salesperson. He spent time with us twice when he was supposed to have time off. Our experience was great. Could not recommend him and the whole dealership more.
My first experience at Dorschel Lexus was a pleasant one – thanks to Matt Reeves.As a Lexus owner (2004 ES), I went to Dorschel to test drive the 2014 ES Hybrid (es300h) since I was looking to purchase a new(er) car by the end of the year.Matt was easy going and knowledgeable about the car and showed me all the key features on the drive, which are quite extensive.For fun, I decided to see what Dorschel could do to get me into the car.To make a long story short, it took two additional trips (and a lot of emails) to get the car with the options I wanted (and the ones I did not want). There was only one car in the country with my requirements and they found it for me.The buying experience with Matt/Dorschel was fantastic. Never did I feel rushed or pressured. Matt worked with me to get the car I wanted at a fair price. Matt went out of his way to answer emails during off hours and made me feel like I was the only one he was dealing with (when I know that was not the case). I also want to thank Matt’s manager (Ron Waters) for his help in making this transaction possible.My suggestion to those looking for a car is to visit Dorschel and ask for Matt and you will be well taken care of.And if you are looking to buy an ES hybrid, act fast – they are flying out of the dealership.
I recently purchased a 2015 RX 350, and found the experience at Dorschel to be the best car buying experience in nearly forty years of such transactions. The salesman, Matt Reeves, was extremely pleasant and there was never the slightest pressure nor gamesmanship that had characterized many of my other car buying experiences. I also had very favorable interaction with manager, Jonathan Hakes, who worked with me on the trade in of my prior vehicle, and did so in a transparent manner. Based on my experience, I would strongly recommend Dorschel Lexus to anyone considering a luxury vehicle.
I live in the Syracuse area, but I always drive to Rochester to buy my vehicles from Dorschel, and specifically from Chris Rocco. She makes it easy to work through the process. I simply submit the necessary information to Chris ahead of time, and when I arrive to purchase my new car, the paperwork is already filled out, and all I have to do is sign a few documents, and I am on my way. I always feel like I get a good deal, and I am always treated with the utmost respect.
Very happy with our decision to lease our 2019 Lexus rx350 from dorschel Lexus and mark Reussow. Mark was the best salesman Ive ever dealt with. He was very informative and took alot of time to show us all our options. He was not your typical pushy sales guy and it was a pleasure dealing with him. We will be back for our next lease. Thanks dorschel and mark Reussow for a amazing car buying experience.
First let me say that my new Lexus ES300h is superb! I left Lexus for another make in 2010 and although I liked the car, it could not compare to my previous Lexus. I will never leave Lexus again.As far as my buying experience at Dorschel,I can honestly say that I was completely comfortable and had the opportunity to test drive the models I thought I was interested in. When it came time to make a decision, pressure was non-existent. The delivery process was thorough and complete when I took delivery and I have been delighted ever since.
Dorschel Lexus is one of the most pleasant no pressure car dealership Ive patronized. My wife and I have purchased 2 new Lexus fro William Barish during this past month. He is a kind, considerate and honest human being. The IT staff is incredible with the knowledge of todays fast pace technology for cars. From the time you walk in, till the time you see the cashier in the lounge ( a very pleasant lady) you cannot experience this anywhere else. Rich Dorschel has an amazing team and concept for purchasing cars. Thanks again to all!!
We highly recommend Dorschel Lexus & John Kilbury for your next vehicle purchase/lease!We were originally looking to purchase a Toyota Highlander Platinum edition but couldnt justify the price for what you were actually getting. We decided to start looking at Lexus and are glad we did! We stopped into Dorschel Lexus on a Saturday morning and were greeted by John Kilbury. John was absolutely amazing to work with! We had been to multiple dealerships around town & couldnt find one that we were completely happy with, until now! John was very knowledgable and able to answer all of our questions. We test drove several vehicles & decided we liked the RX350 the best. We came in looking to purchase but after John thoroughly explained how leasing worked, we were sold! We ended up leasing a 2017 RX 350 and absolutely love it! John was able to get us a great deal & explained all the rebates/offers on the vehicle. John handled all of the pricing/paperwork for us (theres no middle man/sales managers involved in the process)! We picked up the vehicle two days later and John handled all of the final paperwork & walked us through all of the features of the vehicle. We never felt rushed or pressured at Dorschel Lexus! We are actually looking forward to coming back in 3 years to work with John again when its time for lease turn in!
This is the fourth Lexus my wife and I have either purchased or leased from Dorschel. This experience was as positive as all the others. Our leasing consultant, Chris Rocco, was extremely helpful through each stage of the process beginning with test drives and vehicle selection and finally with the paperwork part of the process. We ended up with a vehicle we are very happy with and would highly recommend Dorschel Lexus to others.
I leased a new Lexus GS 350 from Dorschel. The entire buying experience was painless. Matt Reeves was great to work with, and Ron Waters, the sales manager, was also great to work with. So much better than the old experiences of haggling, walking out, and wasting time. Matt did an excellent job explaining the car to me, sharing the pricing information and closing the sale in a very efficient and courteous manner.
I reached out to a client representative by the name of Rebecca with whom I discussed an interest in a particular vehicle. As an out-of-state buyer, I made very clear repeatedly over the span of three phone calls that I would like updates on the status of the vehicle so that I wouldnt make the trip if it was no longer in Dorschels inventory. After receiving verbal confirmation from Rebecca that she would let me know if the vehicle sold, I felt confident enough to make the drive to Dorschel. The day before the drive, I called Rebecca and verified that the vehicle was still available. The following morning, an hour into my drive, I called to let them know I would arrive that afternoon. I later received a return call from the dealership telling me that the car had sold the day prior. No one had bothered to contact me in regards to the vehicle and the only reason I realized was because I had made a fourth phone call. Unprofessional behavior for an established dealership, especially after I made it explicitly clear that I would like to be notified of a sale. Im very disappointed in the conduct of this dealership and their lack of consideration towards clients. This is not how business should be handled and is unacceptable. My time was wasted and the day lost.
Purchased new car and received great service so far and I have received a great deal on a new car. Great Staff. Glad I no longer do Business With Valley Cadillac or own a Cadillac. Best decision I ever made. Your service dept. is the best. Alex Hagen is a great employee. Spent lots of time to make sure I understood things about my car.
Thank you Matthew Reeves and Dorschel Lexus for making my first lease, Lexus, and Dorschel experience a great one! I love my 2015 IS250 F-Sport!!! Matt was very knowledgeable and so much fun to work with. He was able to locate the exact car I wanted on a ship to the U.S. Matt was very responsive—keeping me up-to-date on the status throughout the process—he even texted me a picture of my car when it arrived at Dorschel. Matt spent a good deal of time reviewing the functionality of the car when I picked it up. I would highly recommend Matt and the Dorschel team!
I always dread buying a new car but my experience with Mark Reussow was fantastic! He is very easy going, genuine and overall just a great guy! I came in with little to no idea on what i wanted besides i needed a car by the end of the month. My day with Mark felt like more of us finding the right fit not just trying to sell me a car. After test driving and discussing my needs, we found my new Lexus. throughout the whole process he ensured everything went smoothly! Mark contacted me regularly during the process, and really made me feel like i could contact him at any time for any of my car needs! Go into Dorschel and ask your Mark Reussow! #MarksMyCarGuy
Dorschel Lexus was a good dealership to buy a car from. The car I purchased was awesome and I got a good deal on it. There were a few issues with my new vehicle, but John Marriotti (Sales Manager) was excellent in making things right. I am leaving a three-star review not only because of the issues with my car (that were resolved), but more importantly my sales consultant. Unfortunately, I was with Chris Rocco and once my car started having problems she stopped replying. Its been over two months with my car and I still do not have my registration, I have tried reaching out to Chris, but I am pretty sure she has blocked me. I would go back and purchase from Dorschel again, but would exclusively work with John.
Recently I leased a 2013 Lexus from Mary Faggiano. Mary made the experience enjoyable and stress free. I was in my new vehicle within hours, feeling confident that I made the right decision. She made every accommodation possible that needed to be done in order to have the car ready and have me out the door enjoying my new ride.Several issues needed to be addressed and Mary made a point to ASAP them. Paperwork was in order, her explanations were clear. I would highly recommend anyone who is interested in a Lexus to seek out Mary at Dorschel. Her positive energy yet, no pressure attitude made my car buying experience great.
I recently purchased a used car at Dorschel. This was a certified vehicle which I was unfamiliar with but now have a great appreciation for. Natalya and her associates were terrific in teaming up to assist me in the purchase. Having been a serious shopper and will comparable cars available I feel great about the deal I got and the service I received from both the Infinity store and the Lexus store. Great follow up too.
I have wanted a Lexus for quite awhile and I found the one I wanted at Dorschel Lexus. It is a 2015 IS 250. My wife and I traveled 90 miles to see and test drive it. The whole experience was smooth and simple. The salesman, John, was personalbe, no pressure and knowledgeable. We wrapped the deal up and were on our way in a couple of hours. The car was delivered to us at the time he set up. I cant describe how good our experience was with Dorschel and am looking forward to future dealings with Dorschel Lexus.
Its always hard to reach someone in Lexus parts and getting information on service prices. Service liaisons always seem very unknowledgeable of just about everything. I have now began to deal with Northtown Lexus way in Buffalo, NY a hour away. Called Brad in Lexus days ago with no returned call.
It was truly a great experience dealing with Dorschel with the purchase of the LS 500 I recently bought. Bill Barish in sales was very accommodating and helpful. John Chapin went the extra mile going over the myriad of technological intricacies the new vehicle offers. Even though I live in Syracuse and have previously purchased a Lexus from the local dealer, I decided to travel to Rochester for this purchase. It turned out to be the right decision. I would recommend Dorschel to anyone for a personalized, worry free car buying experience.
We just finished our 2nd lease with BMW and decided to look at our options for an SUV with Lexus after little interest by our BMW rep in helping us move from our 328 i to an SUV . Wow, this girl was fast and efficient. Gave us exactly what we were looking for without any BS. Knew the vehicles inside and out. She took us from looking to buying without involving any other Lexus representatives. Wish it was always this easy. Kudos to Chris Rocco. Give this girl a raise.
The Lexus sales process was great, the follow-up no so much. I was very happy with the pre-owned 300h that I purchased. The price was very competitive, and the salesperson and sales manager were both quite helpful. The reason for the three star review and not five star is because of what happened after I drove the car home.The day after I picked up the car I took it to a car wash. When the car wash was finished, I noticed two rust spots on the hood. Not huge spots, but it was definitely noticeable. The car only had about 5,000 miles on it, so it was as close to brand new as I could get it. The rust spot obviously was covered up prior to delivery, but it was covered with with something that was water soluble (shoe polish perhaps?) because as soon as I went through the car wash it washed off and the spot was visible.I took some photos of the rust spot and e-mailed them to the salesperson, and I never heard back. A week later I forwarded my e-mail to a different e-mail address at the dealership and again I heard nothing. I then decided to call earlier this week, so I called and left a voicemail message for the sales person, and that was 2-3 days ago and I still havent heard anything.I can understand that the car had a few thousand miles on it, so I didnt expect it to be perfect, but I also didnt expect them to cover up an obvious defect instead of repairing it before delivery. To add insult to injury, now the dealership wont return my calls or e-mails.I though the sales process itself was very good, but I drove 2 hours to do business with this dealership. Im not sure if I would do it again.
EDIT: their service department is very lax and unprofessional, slow to respond to emails, lots of upselling, slow to do anything. A service advisor has not responded to my emails in two weeks for an ongoing thread for no reason at all, he asked for documents regarding a key programming, I promtly sent them. Havent heard from him since. I switched to northtown Lexus in Buffalo; the difference is night and day, they are prompt, courteous, cost effective, and faster service. Most importantly they are a LEXUS service center, not 4 different makes and models. If you want to spend as much money as possible, go to bob Johnson, otherwise go somewhere else.The dealer was such a rude person, she didnt want to help us at all. She assumed that due to the way we looked (not race) that we wouldnt buy a car and gave us no attention. Very rude.
My experience at Dorschel Lexus was my first time ever leasing a car. I cant express enough how simple and fast the process was. I went in on Monday to look at the 2014 IS 250, and by Friday it was in my name and was able to drive off with it!John Kilbury made this process a breeze! He went above and beyond to help me lease my dream car; truly a salesmen who is upfront and honest when it comes to leasing cars. Thank you John and Dorschel Lexus for making my first leasing experience the best, and most certainly not the last one!
Cheryl went above and beyond to make sure I had an amazing buying experience. From start to finish the entire process was seamless, I highly recommend Cheryl when looking for a new or used Lexus!
I could not be more pleased with John Kilbury, Jonathan Hakes and the rest of the Dorschel staff! I cannot say enough about their honesty and integrity. I am a repeat customer and previous VW owner. With each visit I was always treated with respect. My vehicle was serviced in a timely fashion as well as cleaned and well kept during each service. I was always given honest and correct advice. I recently purchased a Lexus and could not be any more happy! John Kilbury took a great deal of time to go over every spec of the vehicle with precision. Thank you again for your knowledge, honesty and very fair and competitive pricing. I would highly suggest John to anyone!
We couldnt have been happier with our recent experience at Dorschel Lexus - but then, it came as no surprise as we began dealing with them 7 years ago when we purchased a 2004 certified Lexus with 26,000 miles on it. The 130,000 additional miles now on its odometer represent many months of extremely comfortable travel exploring this country from border to border & coast to coast. The efficiency & courtesy of the service department were outstanding as we visited for routine maintenance & minimal repairs. We were reluctant to part with her, but when my husband had the car in for inspection a few weeks ago, he browsed the showroom & found a certified ES350 that offered all the comfort of our 2004, but had even more amenities. He spoke with sales rep, Hillary & arranged an appointment for us to take the car overnight to try. It was love! We returned a few days later to pick up the car. Every single bit of paper work was ready for my signature & Hillary spent a good deal of time with us, walking us through all the new bells & whistles on the vehicle, She was an absolute joy to work with - extremely knowledgeable & if she did not have an immediate answer, she knew exactly where to go to find it. She is certainly an asset to the Dorschel family. By the way, we kept our 2004. Shes now official transportation for our ever increasing number of new grandchildren ;-)
Over the years, I have purchased cars from Dorschel Toyota, Dorschel Volkswagen and Dorschel Lexus. Their respective service departments are filled with good natured, friendly professionals. I recently bought a pre-owned Lexus with the help of Jonathan Papkin. I found him to be knowledgeable, trustworthy and good humored. I particularly appreciated him taking the time to introduce me to other staff at the Lexus dealership. All were genuinely gracious in welcoming me into the Lexus family. I have nothing but respect for the exceptionally high standards that the Dorschel Automotive Group has consistently maintained over the years. Rick Dorschel, I wish I could shake your hand and personally say thank you.
I had an amazing experience with Cheryl over at Dorschel Lexus! She made it so easy and simple for me to trade in my old lease. I was in and out so quickly and the entire experience was wonderful. She really cared about me and what I was looking for. Honestly could not of asked for a better experience. I highly recommend this dealership to anyone looking for a Lexus, you will not be disappointed.
I dont take my cars anywhere else to get serviced! The customer service is great, they always get me in a loaner car comparable to my car (Lexus) until my car is done, and Im always satisfied with the work that has been done! Not so happy with the prices lol but they always try to help with some sort of coupon or discount.
It was a pleasure to work with Ron Waters in buying our RX 350. The whole experience was pressure free and Ron was most helpful in stepping us through every aspect of the purchasing process.
Leased a new 2020 Lexus IS 300. Chris Rocco offered incredible assistance in setting everything up. In addition, John Chapin, the tech guru, spent time with me showing all the new gadgets in the car. This is my third Lexus IS lease, first thru Dorschel. I thought the previous dealership was extremely helpful, but this was on another level. Thanks.
I just bought a used 2011 certified Lexus RX 450H from Dorschel and couldnt be happier! I highly recommend working with Jonathan Papkin as your sales consultant because he will walk you through the car buying process without any stress and will honestly work to give you the best deal! Thank you to anyone else who may have helped us through the process and my wife and I love our new Lexus!
I received amazing customer service at Dorschel Lexus! John Kilbury was a great sales person to work with. He made me feel very comfortable. John is very professional, patient, and very helpful. I absolutely love my new car and I am extremely happy with my customer service!
Mark and Jonathan were great to work with not to mention the fact that Mike Peterson from your Toyota shop introduced us. We were treated with much respect and Jonathan displayed brilliance in demonstrating the unique features of the Lexus 450 RX. We look forward to testing the service department to see if the customer service goes beyond the sales floor.My wife recently had an accident in the Lexus RX450H which was declared a total lost. Because my wife walked away without a scratch, we decided to buy another RX450H. I called Mike Peterson and explained the situation to him and asked that he replace the car with the same specifications and features. Within 2 days of my instructions to Mike, the car arrived. He, however, had to move me to a 2019 vs. the 2017 that was destroyed. As usual, Mike demonstrated his expertise, his respect and professionalism throughout the process. There is no doubt that Mike has made us permanent Dorschel and Lexus customers.
We are so very pleased with our Lexus, but I know that its a necessity to keep it well maintained if its to last us for the years were hoping to have it. Weve taken our 2016 Lexus RX350 to the Dorschel service department a number of times now and and have always had superb service. Im not exaggerating by any means. Our service rep Max Chizuk is an outstanding professional who is a genuine people person. He is a joy to interact with. Yesterday we had a scheduled maintenance and Treatment 1 which is a hand wash, hand wax, vacuuming and an interior cleaning. To say it was outstanding is an understatement. You HAVE to get one for your vehicle to know what I mean. Even the floor mats were cleaned and treated AND never had windows so clean. I want to know their secret for that. Ill look forward to my next appointment.
Our Dorschel buying experience was wonderful! Our salesman, Bill Barish, and his manager, John Mariotti, were both very helpful and very professional. Bill answered all of our questions and John put together a decent trade in offer on our old Lexus that allowed us to upgrade to a newer, lower mileage RX350. We will recommend Dorschel to all of our friends!
I had a very pleasant experience with the purchase of my recent vehicle at Dorschel Lexus. Matt Reeves was very helpful during the entire process. He was honest and straight forward during my car buying experience. Research the vehicle you want online and when you are ready, give Matt Reeves a call at Dorschel Lexus. He will be more than willing to assist you.
Cannot heap enough praise on Chris Baker for the time he spent with me on my initial visit and at delivery. He is a real asset to the organization. However, I cannot say the same for John Marriotti and Bill Barish. As a previous Dorschel customer, I was insulted at the offer they made to me after letting me sit alone for 25 minutes. All of this advertising about a new way to buy a car is misleading.After the deal was made with Ron Waters, he was the epitome of professionalism and a pleasure to work with; what I have come to expect from Dorschel. He found the car I wanted, took care of all the paperwork and assured a smooth and timely delivery process.My new 2017 Lexus ES 350 is less than a week old, but I think I am going to love it. Thanks for your concern.
I had a wonderful experience buying my Lexus. Working with Jonathan Hakes and John Kilbury, my parents and I found them to be kind, helpful and honest. At no time was there any pressure and John Kilbury worked hard to get me the best deal. When I decided to purchase the car, John went over all my options and explained everything to me, even every detail inside and outside of the car. I cant say one bad thing about Dorschel. I am so pleased with John and the way I was treated. Thank you so much, Dorschel and especially John!
Mark, my sales representative was very professional and low key so no real pressure. He explained all the various options for the NX 300 which I leased from him. He also took the time to deliver the car as expected and I was also introduced to the technology manager who was very knowledgeable and took his time showing the countless features the vehicle has to offer. I am looking forward to having another session to take advantage of his vast knowledge. I would highly recommend this dealership to any of my friends and family.
Not the largest or luxuriest Lexus dealer Ive been to, but the staff here are efficient and friendly! I came in an appointment for routine maintenance and was in and out in less than 1.5 hours. Also, the service here is spectacular! They also have a small cafe area and were giving out complimentary sandwiches today! Definitely all my expectations were met.
Who likes car shopping? Not me! But had no choice as my lease was running out. After frustrating HOURS of looking at different cars, my husband pulled into Dorschell Lexus. What an amazing experience! Every single person we met was awesome! Especially John Kilbury! No pressure and they do everything they can to make the experience fun. This will now be the only place I get my car. Fabulous customer service and appreciation.
Excellent customer service and care were given to my mother at Dorschel Lexus! A special thank you to Bill Barish that went above and beyond in helping my mom from start to finish of the sale. My mother is thrilled with her new Lexus and she is extremely impressed with the Excellent level of customer service that she has been given at Dorschel Lexus! She even said, Wow! This is such a difference from the way I was treated at the previous dealership that I had gotten my last car! Thank you very much to Bill Barish and the excellent and courteous staff at Dorschel for having made my moms new Lexus purchase experience absolutely WONDERFUL!!
This is my 3rd Lexus I leased through Cheryl Carney, and the experience is always thoughtful, efficient and professional. The Dorshel Lexus team overall is superior to the many choices available in the Rochester area in my 30+ years of car buying/leasing. - derrick van grol
If I could give 0 stars I would. Me and my cousin went there to test drive some cars because we were looking to trade in our Mercedes and Audi for some Lexus cars. We didn’t know we had to make a appointment to test drive but the lady upDirected us to a salesperson named Mike. He sat us down and asked what we wanted and I was looking to lease a car and my cousin was looking to buy a car but we wanted to test drive the cars before considering, we had just come from the bmw and Mercedes and they let us test drive there cars without any problem but for some reason Lexus did not let us drive for the liability reason which was understandable cause my cousin was underaged. He decided to come back a couple hours later with his parent to do the same exact thing to test drive the cars because it was him who was trying to buy a car and got the same response from another salesmen they just did not act like they wanted us to buy a vehicle from them and I just hope no one else goes through this. To buy a vehicle people have to test drive them and by the way Lexus treated us seemed like they did not want us to buy a vehicle from them.
I just purchased a 2018 NX after having leased four other Lexus 350s. I have worked with Paul Gardner for years. I value his advice and enjoy working with him.
This past week, I visited Dorschel Lexus to receive some diagnostic services on my 2005 RX330. However, I was not helped whatsoever, and the entire time I felt like the service representatives were pushing me to leave, and be somebody elses problem somewhere else.Over the weekend, while I was pulling into a gas station, my vehicle had slowed to a stuttering stop, rather than a smooth transition as I applied the breaks. I had previous suspicions that my wheel bearings were going bad, so I took my vehicle into Dorschel Lexus for service. After explaining my situation, I handed my car over to a Dorschel representative to have the issue investigated. They brought out my car after about 45 minutes, and explained that there didnt seem to be anything wrong with my bearings, but there was a concerning sound coming from the front of my car, which came up wwhenever the gas pedal was pressed. However, despite my full hour of diagnostics not being up, the mechanic wanted to take his lunch break, so they brought my vehicle out front and asked me to leave. I expressed concern about the noise, and asked the service representative if there was anything I should do. He shrugged me off, and in more polite terms told me to go the hell away. However, over the next two days, the problem only escalated, until my car was nearly stuttering along as I held the gas. I brought my vehicle back, to get it looked at again, to be told that I had a serious drive train issue: a seal on my transfer case had leaked, and nearly all of the lubricating fluid had leaked out over the past few days. However, by this point, there was permanent damage to my transfer case, and I would need to have it replaced, which would cost at least $2,700. If the mechanic had simply investigated the issue when Id come around the first time, I probably wouldnt have needed such extensive repairs! They probably could have just replaced the seal and refilled my transfer case with new lubricant. And again, a second service representative just took me and my vehicle outside and pushed for me to go away and bother somebody else.On one hand, I get it. Its a 2005 with 106K miles on it. Things like this happen. But I really feel like bringing my vehicle to Dorschel was a huge mistake. The entire time I was at this dealership for service, I felt like the service representatives just wanted me to pay my bill, and go away. They knew there was an issue, and rather than helping me resolve it when they had first noticed it, they pushed me into leaving prematurely, causing me costly damage which could have easily been avoided.
Be aware of the service sale associate!!! ( they all are sale reps). There is always something additional to be done and paid for with any service you do with them, even if your car is new and low mileage. Next time I will go to other Lexus dealer in town. Oh, how convenient for them their is no other other dealer in town.
John Kilbury was a fantastic sales rep and he helped me get into my new IS250 in under 2 hours. Between walking in the door and driving home I barely had enough time to go eat lunch while the paperwork was finished (They even took care of returning my rental car for me).The car is awesome and I love the Dorschel group. This is my second car purchased from them and I will be returning in the future. You really cant go wrong here and they always bend over backwards to help you out.
Ive always wanted a Lexus and found my first at Dorschel Lexus. It was a 2016 GS 350 F Sport package. Great Sale Consultant, Christina Rocco (Chris). Smooth transition processes ! Cant comment on their service yet as the car is under a week old.
Dorschel is a class act and so is Mary Faggiano! A longtime Lexus owner, this was my first time working with Mary, and I will definitely work with her again. I know she has lots of clients, but she always makes me feel like Im the most important one. A true professional with a big heart, Mary is the reason Id buy from Dorschel. (although next time, that Alfa Romeo may be calling my name!) Thanks for great customer service from the sales department, AND the service department. Jim Mistretta, Alex Hagen and all the folks in the service department know a thing or two about customer satisfaction and retention. Best in class!
My friend recommend me to Dorschel. It was very pleasant experience. Jonathan Papkin is very nice, efficient and helpful. He found the perfect car for me at the first time I came in Dorschel. I got everything down and able to drove away the car within one afternoon. It is very nice to work with Jonathan, and Dorschel is very reliable.
I could not be more happier with my experience at Dorschel Lexus. After an awful experience with another Lexus dealership in the Syracuse area, my wife and I decided to take the 6 hour roundtrip and give this dealership a try. We worked with Lashonda who was extremely professional and very knowledgeable sales person. I will recommend this dealership to anyone who is in the market for a new or used Lexus.
Ivan was GREAT working with us after we were told on the phone that the car was certified. I did feel we had to work to get some compensation, though. I did contact dealer with a question about the remote windows down setting on the fob and no response yet ( 2 days later ).
I took my 16 year old Lexus ES300 in for service and decided to purchase a new car instead. Cheryl Carney showed me a number of Lexus and Toyotas and we ended up buying a Lexus. This was a pressure free and enjoyable experience and I would recommend Cheryl and Dorschel to anyone.George Porter
My experience at Dorshel Lexus was very professional from the very beginning. My sales person was John Kilbury. I had contacted him via e-mail and he got back to me immediately . I told him what I was looking for and he found me a vehicle that I wanted. He was very knowledgable , courteous and non- pressuring. I had a very pleasant experience and purchased a 2010 Lexus ES 350 from him. I also purchased a 2012 Lexus RX 350 from John last August for my wife Sharon .That also was a great experience for me. Both of the vehicles are great. I would highly recommend John Kilbury to anyone considering purchasing or leasing a Lexus.
Dorschel Lexus has been a great experience, thank you Shane and others for dedicating your patience and time and helping me and my mother with finding the rite cars. There was never a moment I felt forgotten about, you guys did whats expected and kept in contact threw the entire process and worked everything out. Again thanks dorschel lexus❗
I went there to help my daughter secure a vehicle. The guy that helped us name was Sean Spahn if I spelled that right but he was very helpful and knowledgeable. He made us feel comfortable and I look forward to doing business with him again.
We just bought our 5th Lexis--this time an SUV. Beautiful car. We continue to go back because of the quality of the car and the great service. Most of all--Chris Rocco ROCKS!! She is a terrific salesperson who knows her product. We never felt pressured, she just made it so easy to buy,
Louise HarrisMy car buying experience was great. John Kilburn did a great job. The staff at Dorschel showed us the utmost respect. This will certainly not be our last car we purchase from Dorschel. Great job John.
John Kilbury did a great job with our RX350. The experience was very good and we had a good time during the whole process. We bugged him repeatedly and test drove a few vehicles and he did not skip a beat. Great overall experience.
This was my first experience purchasing a vehicle at Dorschel Lexus. My salesperson LaShonda Love- Moody was totally awesome! She worked overtime with me to get me in a new vehicles despite some major obstacles. She went above and beyond the call of duty to make feel comfortable with my purchase and to understand all the financials. I purchased the car that I have always wanted and I didnt have to settle for less. I want to personally thank Lashanda as well as the finance team for making this happen for me. I will recommend Lashonda and Dorschel to all my friends and family and I will be back in 3 years for the next Lex.
My experience at Dorschel Lexus was a pleasure. John Kilbury took good care of me and made sure that all my criteria and needs were met during the selection process. He was fun and friendly and I enjoyed the ride!
Experience with Doeschel Lexus was the best. 5 star service. They worked to get us the best vehicle for our needs. No pushy sales, no gimmicks, just great people.A special thank you to Ron Waters. Danielle and I couldnt be happier!
I came here to get a realignment on my car but the car was still steering the the right a little. Two weeks later, I called Max from the service department and we set up a time to redo the alignment free of charge. I was very satisfied with his customer service skills and overall service.
I would like to take this opportunity to thank John Kilbury, for the second time, on a painless and hassle free vehicle buying experience. With a growing family we needed another new vehicle and John was able to help us out again! All we did was answer a few questions and John went right to work. The next day he had a few vehicles lined up for a test drive. When we went to test drive, each vehicle was ready and we decided on a SUV. When it was time to talk financials John laid out all the options and we decided on the very best one, that went above our expectations. The very next day we received the vehicle and were on our way. Thanks for the great vehicle buying experience John!
I absolutely loved my experience with John Kilbury at Dorschel Lexus. He was amazing. He heard me the FIRST time when I told him what I was looking for. There was no need to repeat myself. He didnt try to sell me something I didnt want. He not only met my needs, but exceeded them. The process of trading in my vehicle and getting a new one was positively painless and I truly appreciated that. Thanks John! I will refer John Kilbury to anyone who has any vehicle needs.
Dorschel Lexus service is top shelf compared to all industries, not just auto.The personal attitude is very positive and upbeat even when they are under time constraints. I would compare it to Disney World and we know how good they are at it.
I bought my first Lexus from Cheryl Carny and I can’t tell you how elated I am she is amazing !! We had the best experience with her she has a lot of patience and is extremely knowledgeable!!! I would recommend purchasing your vehicle from her !!Thanks again !!! See you for the next one !
I recently purchased my second RX 350. The entire process was seamless and working with Christine Rocco was a pleasure. I live about 2 hours from Rochester and was able to drive up in my 2006 honda odyssey ( which I felt was fairly assessed ) and drive home in my new car. I would highly recommend Dorchel and Chris Rocco as they made this car buying experience for me a breeze!!
I had been internet shopping for used cars for 2-3 months and finally test driving. I have talked to four different dealerships and there is no comparison. The salesman, Matt Reeves, knew the used car I was interested inside and out. He was well informed, knowledgeable and friendly. Other sales people I have dealt with didnt know how to put seats down, werent aware a latch was broken, etc. The overall process was effecient, clear and easy. Biggest bonus is a paid a fair price for a car I love. Thank you!
This is our fifth transaction with Dorschel. Hands down, no questions asked, they are the BEST! We HIGHLY recommend them! Call everybody else if you must, but in the end, youll wind up at Dorschel Lexus. Great service, an amazing facility, and people who truly care about your satisfaction. Ill take this opportunity to publicly thank them. Karen and I are extremely pleased!
I just leased the 2015 Nissan Altima from John Kilbury at Dorschel Lexus and I have to say it was the easiest, most stress free experience for me. All paperwork was ready for me to look over and sign when I got to Dorschel. John was so polite and accommodating getting me through the process. I drove away with a beautiful new car and a wonderful experience. I will recommend John Kilbury and Dorschel to all!Thank you,Sandy
Great no pressure car buying experience with Matt Reeves from Dorschel. He was extremely helpful in allowing us to compare options and helping us find the best financing deal. This is by far the best car buying experience Ive ever had
Loved the car buying experience at Dorschel Lexus on W. Henrietta. No hassles, no haggles, and just the facts. John Kilbury was especially knowledgeable and easy to work with. I would recommend seeing this dealership, and ask for John by name. Hes the man to help you out.
David and Jonathan were great to deal with. David listened to our goals and then provided Jonathan a plan to meet those goals. Jonathan was very knowledgeable about vehicle and provided us a lease plan that fit those goals. We came from Buffalo to deal with Dorschel and they made the trip worthwhile. I recommend them to everyone.
We had a great experience buying a car from Christine Rocco. She was extremely knowlegeable about all the models (17 years experience), and patient. We tried many used cars and ended up with one were extremely happy with.
We own two Lexuss right now and didnt need the song and dance on the CPO 2010 RX 350 I found on their website. When I got to the dealership to look at it in person, Hillary my salesperson was very accommodating and answered all my questions thoroughly, and if she didnt know, she made sure she found the right person in the know. All the paperwork was ready the day I picked it up....financing and all. Just a touch disappointed that they couldnt throw in a set of weather-tech type floor mats considering the wintery conditions at the time and what I got for my trade in. Ive driven it for a week and all seems just fine. Hillary responded quickly to any after-the-sales questions by email. All in all, I would recommend not only the vehicle, but the dealership.
My wife and I so appreciated the way Cheryl Carney went the extra mile helping us with the purchase of our RX 350 by listening to our needs over the past few months. Thanks, Cheryl!
Thanks to Dorschel Lexus and to John Kilbury for the excellent customer service and professionalism we received when we recently purchased our vehicle.We shopped around and even looked at cars at the largest dealership in Buffalo, NY but quickly came back to Rochester and to Dorschel.
Mark Freitas guided us through the purchase of our IS 300 seamlessly. He was knowledgeable and pleasant to work with. We decided immediately that we wanted the car and he facilitated the purchase and delivery while we waited.
I had tried a couple dealerships and didnt have a great experience. From the second I came in to Dorschel it was different. My sales guy John Kilbury was professional and curtious and made me feel comfortable and confident about this big decision I was making. I will absolutely go back there for my next car.
What an amazing experience! Felicia and Rick made the entire car buying experience so seamless. The entire team was warm and engaging. Highly recommend for your next car buy.
John Kilbury and the Lexus team remained steadfast in meeting the requirements I had for my new Lexus. As a previous Lexus owner, I wanted a similar make and model with the extras that were important to me. John was patient, knowledgeable and supportive in the process. The end result, a one-of-a kind vehicle that is exactly what I wanted. John is customer focused and managed all constituents throughout the process.John Chapin - Technology Specialist: John was thorough and patient in showing me all the bells and whistles of the new vehicle. He ensured the Homelink and my garage door system were paired and walked me through various examples of personalizing my technology gadgets!Jim Mistretta - Lexus Service: Its because of Jim and his Service team that I remain a Lexus owner. He is customer-focused, service-oriented and has exceeded my expectations for over 7 years. He manages the internal teams in a way to improve the customer experience overall. Jim is a trusted adviser to me and has never misguided me on any decision. Lexus is lucky to have him - hes a key to retaining customers.These gentlemen exceeded my expectations!
Wonderful buying experience. Matt was knowledgable and patient, answering my questions and helping me select the right car for us. He then spent over an hour showing us the specific functions and buttons and how to customize our new RX350 to our liking. He made the purchase a lot of fun for us!
In 2000, I wanted to fulfill my dream of buying a Mercedes but I liked the GS300 and thought I would give it a try for a couple of years. Its 20 years later and I just bought my 3rd Lexus from Dorschel. Sorry Gottlieb!
Working with John Chapin in the Lexus division was a great experience. He was extremely knowledgeable. helpful, and efficient. Will certainly look forward to working with him and the Lexus sales team again, and will recommend to family and friends.
Bought my first Lexus here, wonderful flawless transaction from start to finish. Ron is a excellent sales person from start to finish. Will be buying my next Lexus here most definitely!!
WE purchased a Car from Mark.Faetis. He was knowledgeable, professional and courteous. It was obvious that he enjoys his job because of the amount of information that he conveyed to us. We would definitely buy another vehicle from him.
I bought a 2014 Lexus RX 350 yesterday. My first leasing experience was made easy, informative and professional by John Kilbury.. It certainly was a 5 star experience.
We love our new Lexus ES. A sincere thanks to Jonathan Papkin and the Dorschel Team for an outstanding experience! Were happy to recommend Dorschel Lexus and will be back in the future.
John Kilbury made it very easy for me to fly in from out of state to acquire the exact quality car I was looking for, at the price I wanted to pay. I was picked up from the airport by the dealership, took a final test drive, signed a few documents and was on my way home. All of the financing, taxes, fees, out of state registration, etc. was taken care of by Dorchel behind the scences, making my experience stress-free.
John Kilbury was very helpful in helping us identify the car we wanted. He was very courteous and prompt in answering our questions. I would highly recommend him to potential Lexus buyers.
Hey my name is John and I buy a car from Lexus People who work here the best people …
Our salesman Ron Waters was great....This was the 3rd Lexus we bought from him.It was truly clear simple and great.
It was a very comfortable experience dealing with Cheryl Carney with regard to my latest purchase of a 2014 ES350 Lexus. I have already recommended her to a friend that is meeting with her today.Tony Santelli
As usual, top notch experience and happy to work with Chris Rocco again. John Mariotti was also extremely helpful and good to work with. John Chapin is a true guru to tech, and I am thankful for his patience in training a non techy. My head was spinning when I left with all the cool bells and whistles at my fingertips. Love my new car; rides like a dream.
I am not only in love with my ES300h but I had the best car buying experience I have ever had with Jill McWilliams. She was responsive, informative, and really listened to us. You have a gem in Jill!!
Cheryl was a super helpful salesperson; organized and efficient. Joe did a great job going over the technology parts of the car.
I drove all the way from Buffalo to this dealer and we found the car we loved are sales person Bill was awesome but his manger who said he is a general manager he was so unprofessional and definitely no experience as far as how customer service works i will never go back to this dealership and report them to Lexus my negative review is for John the guy who said he is general manager.they should consider a more customer service friendly manger for Lexus location
Nice sales and good service ,i love this place a lot , i will come back i will let my friends cone here for i buy new car
Its just terribly designed building and workflow. From talking to other Lexus owners, the service experience makes ALL customers feel like theyre not valued. If youve been there then youll understand.
Cheryl is awesome!! She has been great to us from day one! We have already purchased two vehicles through her! Would high recommend!
Bad experience, I bought a new 2017 RX350 in April, and I found that there is a slight paint color different next to the headlight. I am wondering they repaint my car with some unknown reason and sell to me without any notice.
Great staff great company.I love doing business with them!!!
What a great team to work with. We are extremely satisfied with our purchase of a new VW Jetta, and Collin was fantastic through the whole process.Thanks again!
I am very happy with service person Amy and Alex. I had my 5000 mile service and they explained everything to me. After having a poor time with the sales department I am now happy with Lexus Rochester
We leased /purchased 2 Lexis last week from Cheryl Carney, Incredible sales person! It was really just a wonderful experience. Yhanks Dorschel!
Absolutely LOVE our new RX350!!Thank you Cheryl Carney for helping us every step of the way.Couldnt be happier!
Leased an Rx 350 and have previously leased Rx400 and Rx 450 hs. all of them have been great to own. Just as or sometimes more important is the dealership experience. Sales and service there are a team and very professional.. Matt Reeves my salesperson was well informed and patient in guiding the purchase decision. He was fun to work with and great on follow up and all the paperwork was in order as quoted (not always that way on some leasing experiences). Combine Matt with Jim Mistretta a service manager(world class) who I have dealt with for years and you have a great team working for you. They make for a pleasant buying experience.
Had a Great experience With Cheryl Carney...Have dealt with Dorschel Lexus a handful of times and this was by far the easiest and most pleasant purchase...Thank you to Evan Stark, John Schembra and of coarse Cheryl...expect to purchase another Lexus in the future
Giving them 2 stars because the service department had been fair with me If you would have asked me yesterday I would have given them at least a 4 star rating but after dealing with a bait and switch today I realize they are like most other car dealers and I am very disappointed.
I was looking for a new car and Jonathan Papkin was very helpful. I would recommend him to friends!! He pays attention to what you like and dont like and tries for a good match!! Thanks!
Would give less if I could. Very poor parts department and rude...
No one ever answers the phone, no one responded to my emails. Asked to be notified of incoming GS-350s because you JUST sold the last one. Never was.
I went to Dorschel after spending 2 hours shopping for a car. After 45 minutes I was on my way to purchasing a new Kia Forte.
We have bought/leased over 12 cars from Paul Gardner at Dorschel over the years. The latest one was just the same - excellent!
Exceptional customer service! A million thanks to Matt Reeves (Sales and Leasing Consultant) for his professionalism, attention to details, patience, dedicated time and efforts in helping me to make decision.
I just purchased a Lexus from Mark Freitas, who was helpful and professional. It was a good, easy car-buying experience.
Great working with Bill Barish. He provided me with information on multiple options I had. Very smooth transaction - I did not have to waste time with price negotiation.
Cool cars
Fast, easy, and smooth purchase of my 5th Lexus. Dorschel takes the pressure and stress out of buying a car.
I was gone to bob johnson,them broke my car wheels.
When entering the service building there was a irritating wait watching employees look at you , keep talking, texting, sitting and doing nothing. Finally, cars were moved and I could get to Lexus area.
The only place I take my Lexus. Service is quick and the people are great. The waiting room is very comfortable.
Tried for several days to get service on my lexus. very difficult to get anyone to answer the phone and when they do answer never return your phone call...I dont get it. Burdick lexus in Cicero now gets my business.
Another smooth buying experience at Dorschel Lexus thanks to some attentive guidance and responsiveness from Matt Reeves.
Only place in Rochester and if you want a hi gas mileage SUV they have the 450HL 30 miles per gallon
Thank you, Mark! Went in on a “maybe we’ll look,” but left after signing on a great deal!
I bought a great car from a wonderful, honest, caring sales person. Thanks again Chris Rocco for all you help.Gary
They sharing the space with Nissan and VW and some other.
I love my vehicle however the customer service both the before and after purchase has been terrible. I am very disappointed.
Helpful, informative, pleasant experience with Matt Reeves at Lexus. Would definitely recommend, and would go back again.
I had a great experience: C.Rocco and Noah were great! Thank you.
Jim and Alex in service are excellent and I will continue to service my Lexus vehicles at this service center!
Mark and Joseph were wonderful and we are thoroughly enjoying our new car!!!
Easy no pressure car shopping all in one step with John. Love my Lexus!
Just leased my 5th lexus...love the sales and service staff! Carolyn Salvatore
Great dealership. Decent prices, great service and excellent employees.
All the people we dealt with took very good care of us. The experience exceeded our expectations.
She said it was a waste of her time. Called for a part, arrived to purchase the part, no part.
Nice cars, great employees. They are very helpful and put you first.
The service is superb. Love my rx350 and is250.
High end vehicles. Pricey, but excellent vehicle service center.
Good inventory, but the customer needs to come first...always!
Good service today! Van was very helpful.
Very pleasant experience getting a new a car!
Great service.
Kevin was helpful and knowledgeable. Did a lot on line
Fantastic customer service! Ron Waters set the bar high.
Fast and friendly. Service department is on the ball.
Great customer service, easy to do business with- Highly recommend
I get good sevice every time Im there
Service department for lexus sucks max is terrible
I got the car of my dreams and it was easy as pie!
Very pleased the way they treated our son
5 stars
Excellent place to buy a car
Total reviews rating 4.4
199 Reviews for Bob Johnson Lexus 2023:
Review №1
2021-10-13First brand new car purchase. Michael Peterson was the best! He was knowledgeable, efficient, understanding & extremely patient with my questions and decision making process. Tech support with John Chapin was thorough and easy to understand. Impressive with so much to cover. Overall a great car buying experience!
Review №2
2022-04-22We had such a wonderful experience at Bob Johnson Lexus service. We were passing through Rochester when the dashboard showed up an engine malfunction. We took it to Bob Johnson Lexus service and were immediately attended to by Brad who was so pleasant and welcoming. He saw to it that it was arranged to be fixed asap. We were impressed by the quality of service and in less than 2 hours we were on the road again!
Review №3
2022-02-16I bought a Lexus IS500 from them remotely. I placed a deposit in ~September, and got the car in Feb. It is enthusiast car during COVID. They honored the MSRP and made the transaction as smooth as possible. I was telling my partner, if we want to buy another Lexus, even Im paying the additional transportation fees, I will consider Bob Johnson Lexus for my next purchase.
Review №4
2022-04-01I worked with Cheryl Carney at Bob Johnson. My husband and I were not looking to necessarily to purchase a car right away. We were shopping around for possibilities in the near future. We started our exploration early because of the car shortage. We knew there was a strong possibility that whatever we liked would need to be ordered and could take up to 6 months to arrive. The Lexus dealership was our 1st of about 10 planned stops. We did not get a chance to test drive anything the 1st time we went because nothing new was available test drive to . A few weeks later we got a call from Cheryl to come in to test drive the new Lexus NX and a few other vehicles. We test drove and went on our way. She was not pushy, nor did she try to convince us that we should buy a Lexus or any of the other cars shed recommended to us. After visiting several other dealerships and test driving many other vehicles. We decided we liked the NX and our experience with Cheryl best. When I contacted Cheryl to order a vehicle It just so happened there was one available. She worked hard (on her off days and after work hours) to get us a great deal. She laid out every possible option available for us to obtain the NX. I have been buying cars for over 25 years and this was hands down the most enjoyable and stress free buying experience! If you are in the market for a new/used vehicle please see Cheryl Carney at Bob Johnson Lexus. She is awesome!
Review №5
2022-04-03We went to look at a Lexus for my wife and I ended up buying a GX460!The 460 is AWESOME and my Salesperson, Ron Waters, was even better.I couldnt be happier about my purchase and highly recommend seeing Ron if youre in the market for a new vehicle.
Review №6
2022-05-23I worked with Kevin Fitzpatrick, amazing guy, very patient and a straight-forward person with all the information you need. He also was patient in getting my old car traded up for a Lexus ES 300H. Would 100% recommend going to him.Dorschel was also on-point with their price. Right in the middle in pricing used cars when i cross-checked with the NADA used car pricing data.
Review №7
2022-05-04I purchased a certified pre-owned Lexus. I have 20,000 of free maintenance. I have only had the car for 3months and already put 10,000 miles on it. I have already paid for one oil change myself. They cant get me in for a simple oil change for 2 weeks. Dont trust these guys for servicing your investment. Imagine how backed up they must be if you need something real done on the car.Super disappointed
Review №8
2022-03-29I went in to look and came away with a great vehicle! The entire team was helpful in answering all of my questions and meeting my needs for a car. I was very appreciative that they were able to get me into the vehicle very quickly. It was a great experience.
Review №9
2020-06-19Worked with Chris Rocco to lease a new 2020 Lexus NX. This was by far the easiest car buying experience we both have had. We ended up test driving several vehicles, went over numbers, and even looked at other vehicles outside of Lexus. We were not pressured to purchase anything, believe that we were given a very fair price for the vehicle, fully went over the pros/cons of the models we were looking at, and were very pleased with the experience. There was not any back-and-forth when discussing price of vehicle. Chris worked with us to determine what model worked best for us and if we should lease/finance. She was very helpful and we will definitely be back when the lease ends to discuss future vehicles with Chris and Dorschel Lexus.
Review №10
2021-11-23After buying my last two used RX 350s from Buffalo, I decided to buy(a 2019) this time from (Bob Johnson) in Rochester. They are a larger dealer and had 8 more used RXs to choose from. For me, it worked out better, having that variety. I didnt feel like I was settling. Mark was a great salesman. He taught me a few things to look for that will help in future purchases. The 45 minute tech training (By Bob?) was an added touch that I didnt expect. He helped explain the navi/phone/radio system instead of me fumbling in it for weeks. Even though there was no negotiating, their price was within $100 of the retail price. The trade-in value for my 2015 was much higher than I expected. The car was very clean and had minimal scratches on two of the wheels. I did my own financing, so that part of the deal was painless also. Overall, I had a good experience at this dealer. I will definitely return there for my next purchase, and I recommend them to all those interested in a fair deal.