Bobs Discount Furniture and Mattress Store in Latham

Categories


Phone: +1 518-362-8080
Site: http://www.mybobs.com/
Related: furniture store closing 
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:11AM–7PM
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Total reviews rating 4.6

199 Reviews for Bobs Discount Furniture and Mattress Store 2023:

Review №1

2022-07-06

I was shopping for a new power recliner and I heard a lot of good things about Bob’s discount furniture store decided to stop in. I was greeted as I came in by Tony who introduced himself and told me that if I had any questions to let him know and he’d be right over. I found a couple of chairs I liked and had some questions for Tony who’s answer’s helped me decide which chair I wanted. I thanked Tony and told him I’d probably be back the next day with my wife. I came back the next day with my wife and Tony was very helpful again answering our questions. My wife found a power sofa she loved and Tony took care of the sale and set up a delivery for us which was less than a week. We also met the store manager roger who was very helpful explaining the store’s sales and promotions and basic overall questions regarding bob’s since we had never shopped there before. Both gentlemen were very friendly and very helpful. I liked the feel of no pressure to buy and the great prices everyday as well as so many options that are unique and new.Since I came in looking for a recliner and left with a sofa I still have a chair to purchase and I will definitely come back to Bob’s and see both Tony and Roger! I highly recommend if you’ve never stopped into Bob’s discount furniture stopping and see what they have you’ll be surprised!

Review №2

2022-06-18

This location is awesome. Keith helped me purchase a sofa - it was a great experience and he was extremely knowledgeable on the programs + offers that Bobs has. He helped me pick the right shipping type for what my partner and I need. For once, I wish I had gotten a survey so I could let them know hes doing a great job :) The sofa was comfy in store, and the general environment was extremely clean and I was greeted immediately on entry. Highly recommend, they were great.

Review №3

2022-05-12

I love Bobs! I was so happy with the service and quality of the first sofa that I bought last year that I decided to purchase from them again. They have so many things in stock (unlike some other furniture stores) and the delivery is seriously speedy! I love my new office sofa and chair!

Review №4

2022-03-05

My experience with Latham Bob’s was amazing my salesman Keith was funny, patient and helpful in explaining the entire process. The manager took the time to meet with me and check to see if I was satisfied - his socks were the best. I highly recommend Bobs as this is my second engagement and I’ve referred two others that was satisfied with their purchase as well

Review №5

2022-07-18

Im getting my chain pulled every week now, getting a text that my sofa is being delayed. I would have preferred honestly from the start, not a month from the original delivery date. They offered a 25-dollar store credit!! What good is that if they cant get me my furniture? Bobs has to do me better before I ever consider them again. Buyer beware, the date you get when you purchase online is shaky; if you need it right away, view a source that stands by the original quote.I did receive an answer from Bobs regarding this post. They blame it on the supply chain, the convenient excuse businesses will use today for their lack of planning. My problem is they sell us on one delivery date, are quick to take our payment ( Ive already made a payment on furniture I dont have), and expect me to be ok with a weekly text message telling me my order is delayed, pushing the next available date one week from the last. How many days off of work am I supposed to request for something that wont arrive on the new date? It has cost me personal days that I would rather use for my leisure time instead of waiting for Bobs to figure this out!I will update this post as this saga continues...Stay tuned.

Review №6

2022-06-01

Connie was great to deal with. She even called me back to assure my purchase was the right fit for our needs. She wasn’t just looking for a sale. She was truly interested in what we needed. I can’t wait to finish our house build next year and make more purchases at this location. Thanks again Connie!!

Review №7

2022-05-02

We had looked at various stores on line and at other retail stores. We found the selection matched what was on line. The real difference was the excellent service we received from our sales person Illiana. She worked up various configurations of products for us and went over every step of the process. She was excellent and her manager Emily also very nice. We had purchased from Bobs in the past but this team really made it a pleasure.

Review №8

2022-03-30

Great experience from sale to delivery. I am very surprised by the level of service that a “discount” furniture store offered. When we walked into Bob’s, we were greeted, but not badgered or followed around. That’s definitely a plus. I’m terrible with names so I forgot the employee’s name who helped us. He was an younger African American gentleman. He was great! He didn’t pressure us and answered all the questions that we had. Also had a sense of humor to him, which was very refreshing! Very down to earth guy. The sofa that we ordered was supposed to take about 8 weeks to be delivered. However, it ended up coming in about 3 weeks! The men who delivered our sofa were professional and very nice, down to earth guys. We could tell that they actually cared about delivering the sofa to us in perfect condition. Bobs also sent us a link the day before delivery, giving us an approximate time frame to expect the delivery. That was very cool. Also, Juan; one of the delivery men, called us to let us know when they were about 10 minutes away. Which was great because it gave us time to put the dogs in another room. We absolutely love our new sofa. I like mid century modern style furniture, and I’ve visited all the furniture stores in my area and they had nothing like that. Then I saw the Bettie sofa on their website and I was in love. They even had it in teal, which is what we were looking for. Prior to checking out Bobs, we had our heart set on a teal MCM sofa from Wayfair. The only reason we didn’t get it was because it wasn’t in stock. When I saw that Bobs had one that was very similar to it, for half the price, we were sold! I will definitely recommend Bob’s to my friends. The only suggestion that I have is that it would be nice is Bob’s offered furniture removal. Even for an extra charge. Some people are elderly or have back backs (us), so it’s difficult to remove the old furniture. Hopefully Bob’s might consider offering this in the future. Thanks for everything! Bob’s rules!

Review №9

2022-07-24

Christin Orr was really wonderful in finding what I was looking for. They didnt have what I wanted in the store but she was more than cooperative helping me place the order to be shipped to my home. These people go above and beyond. Every experience has been great.

Review №10

2022-04-27

Have been a Bobs customer for several years. The Latham store has, by far the best service. I had a problem with furniture which I purchased during the pandemic. Dealing with the online customer service was a nightmare! I decided to call the Latham store directly. Michelle immediately set up a replacement. It was delivered within a week. While many are tempted to order on line, I was glad that I ordered directly from the Latham store. The sales staff is great and when there was a problem- they quickly resolved the issue in a pleasant and professional manner.

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