Delivery
Yes
Bobs Discount Furniture and Mattress Store in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Service options
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-530-1542
Site: http://www.mybobs.com/
Site: http://www.mybobs.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Bobs Discount Furniture and Mattress Store in other cities:
Comments (199)
I am thoroughly satisfied with the professional, knowledgeable and friendly attitude of my Bobs Associate, Rebecca at the Bay Plaza branch. She made the shopping experiences for my Grandchildren and me quite enjoyable. We are extremely satisfied and cannot wait for the delivery of our furniture to begin enjoying them.
Thank you for assisting me with my bed, I am well pleased with Bob’s furniture coop city store sales associate Tiana and her costumer service. Also I appreciate the delivery driver Freddy M helped me get my bed mattress upstairs and opened it up on the bed frame for me. I would recommend this kind of service to anyone.
Its pretty hard say you missed your delivery, the amount of notifications - great communication-sent is awesome.When I places the order with the Co-op location they were very professional and helpful and thats the kind of service that keeps a business at a 5 star. Oh and lets not forget the Delivery guys they to were very well mannered and explained the use of my product, cleaned up the mess without leaving anything behind.Thanks Bobs Discount Team @ Co-op City.
From the first steps into the store the connection with Mr. Mustapha was grand. We greeted each other and I told him what I was looking for. Mr Mustapha listened very tentatively and showed the way to the various furniture section. Miss. Loretta (Supervisor) was also so helpful and attentive. I recommend this location as I always shop here for all my needs.
Came in, looked around for what I wanted, and once I was sure on my choices got an associate to help me. I left satisfied with purchase and service received in getting my new furniture. I would definitely return in the future for other furniture needs.
Anthony was very helpful in assisting us wit picking wat was right for usThis is and updated on my 2019 review that I madeIt’s now 2022 and my bed that I bought broke.When making my purchase Anthony suggested that I should get BOB’S goof proof policy that they provide it cost just an extra couple dollars but it’s protection now in 2021 I sat on my bed and the support beam brokeI instantly filed a claim with Guardian insurance only to be told that it has to be an accident for it to be coved under there policySo I contacted bob they said I should refile my claim also adding my kids were jumping on the bedSo I do only to be told that my claim was again denied because it didn’t meet their requirements for being called an accidentSo now I have a broken bed with a WORTHLESS insurance package that I was dooped into buying just so they could get an extra couple hundred dollarsAll in all I’m very unhappy with my purchaseI followed all the necessary step that you mentioned within a few hours of the accident and went through the entire process and was told that the cause of the damage (sitting on the bed) is wat the bed is made for so it not an accident your insurance scheme with guardian insurance is a scam and your just looking for extra ways to get extra money I attached a copy and guardian’s reply nothing that you replied wit does Anything to state y my broken bed isn’t covered if there is a ACTIVE “INSURANCE POLICY if said policy isn’t a BIG FAT SCAM
Had to come back and clean up my review. Long story short, some workers are completely incompetent. Sales workers are awesome though which ruins it for them. Id give 0 stars if possible.
Tony P was hands down the best person to work with. Thank you for helping me make my purchase. Asking for Tony P next time when I want my kitchen table....
I was greeted with politeness and professionalism. Mr Allington was very insightful and patient. He was able to assist me in finding the perfect time sofa for my mother
I had just left Ashley Furniture where they attempted to charge me $400 for delivery and setup not including taxes. Which is absolutely ridiculous!I came to Bobs basically in a huff and Mustapha (salesperson in the Bronx) took his time to show me all the possibilities for my small apartment. I ended up spending more on my couch at Bobs because Mustapha was so wonderful and knowledgeable.
Joey was an exceptional person he explained detailed information about the product i was about to purchase, make you feel very comfortable, offering snacks and at the end we leave out feeling satisfied with our purchase..THANK YOU JOEYBOBS FURNITURECO-OP CITYBronx10469
I went knowing exactly what I wanted. I was offered something else which a salesman is expected to do but he also went to get a tape measure for me. I was extremely clear about the height of the chairs I was buying to replace worn down ones I already have being essential. The encounter was quick and successful to my benefit. I love Allington! Also Stephanie & Shawnese are so great.
My experience with Tony was GREAT, he did everything in his power to help me and get all my issues resolved and so did his managers. If you ever need to come to this location ask for him.
Went on a Sunday with the Mrs and was helped by Kevin who was very knowledgeable and awesome, we never felt pressured to buy anything and was very impressed by the stock on hand at the showroom, would highly recommend!
Have been buying furniture from Bob’s for years! Everyone who works there are extremely professional but mostly kind and patient. That’s what keeps me coming back. Sincerely Karen H.
Awesome the way they helped me out . Awesome customer service and Vianca absolutely great . Directed me the right way and helped me pick the best Affordable furniture in my price range. So yes they get a 5 Star from me .
It was a great experience, the first person I met when I got the was Rebecca she was wonderful from the start to the finish ❤️ the other person was another female she was a great help also I wish I have gotten her name but both worked together and gave me something special, great new that I was able to do something that I wanted to do but couldnt afford it at the moment, bobs your best, keeping someones credit until this long, its well appreciated 😊 🙏🏻🙏🏻🙏🏻 thank you Geneva Graham
Mr. Mihill was well informative, he asked a lot questions about my purchase and wanted to make sure that I got a sofa that would be just right for my family and I.If u are looking to buy any furniture now or in the future please go to Bobs Furniture FIRST.
I honestly walked into Bobs Furniture and knew what I wanted. I was shown all the options of what I wanted in a couch. I had everything finalized and out the store in a hour. Perfect experience!!
Walked in a greeted by Kevin who helped me purchase my sofa bed set. He answered all my questions in detail and made my purchase fast and easy.
I went furniture shopping today. Great customer service. The salesman, Antonio, was great. He was not pushy. He gave us space to walk around and to take our time and look. He didn’t hover but was easy to find in case we had questions. Bob’s has a nice selection of affordable furniture. They also have an area with coffee, tea and snacks. Which was nice.
I needed to buy bedroom set for my parents and a mattress Aubery the sale eep helping me was amazing she was polite not pushy patient and my experience was amazingAubery was very helpful and she was direct with answers when I asked which I appreciatedAubery should be given a promotion she is a winner 🏆
Tony was very helpful polite cheerful felt very comfortable he introduces us also to the manager it was a very nice experience shopping at Bob’s furniture
SERVICE WAS GREAT, PRICES WERE AFFORDABLE. THE SALES ASSOCIATE JELANI WAS THE BEST, TOOK HIS TIME AND EXPLAINED EVERYTHING IN DETAIL.
Great service. Havent bought anything from there yet, however, Im doing furniture shopping and Bobs is where Im getting my furniture for sure. The customer service is excellent at this center and the representative Howard was more than helpful. The furniture seems to be sturdy. Im already sold, this is where Im getting my furniture. Ill update when I purchase my items.
Aubry was so knowledgeable and communicated on a high level. She was able to find exactly what I was looking for. I will be back to purchase more for her. She is a great sales rep!!representative!!!Best,Kevin Bracy
I walked in Bob’s with an idea of what I wanted and found three couches to choose from. The sales associate, Stephanie, provided me with excellent customer service. The whole experience for me was wonderful and Stephanie she was amazing.
Our Sales Associate, Jelani was very patient with us. He took the time to ask questions and came up with great options. We love the furniture we purchased.
Super friendly! Thank you Iruma and Rebecca from acceptance now! Definitely will be coming back. Thank you
Aubrey at the Bay Plaza location was so kind, understanding and patient. She answered all of our questions and we did not feel pressured to make a rash decision. She took the time to measure the couch and gave us pointers to better use our space.
My customer rep is Frank AWESOME,AWESOME ,AWESOME he called me and assured me I still had insurance from my old furniture 💃🏽he was God sent he was patient well-informed and right on point he even gave me a week to think about what furniture I’m going to pick while I replace my old one perfect awesome experience .
Gilbert sales associate of coop city in the Bronx was wonderful help us find the perfect bedding for me and my family he didn’t try to over price us like normal sale associates would do he know actually what we were looking for by us telling a stories of our kids and his word of wisdom was needed..going back to him for the finishing of our apartment
We came to get some furniture for our new apartment and Rebecca was super helpful. We got amazing service and everything broken down so we know the whole process. Can’t wait to see the furniture in our new place.
Tony was of great help. Provide us with the best options possible and show us the difference between each product and which one was more convenient for us regardless of the cost. Great experience over all. Thank you so much Tony.
The Salesman was very helpful I explained my issues with my back he got me perfect bed.i will receive my family to come visit.Great job to my salesman.
Rebecca was extremely helpful and patient with me and my choices. Even after 2 visits before my purchase she was very welcoming and patient
Bobs sales personnel have been excellent but my encounter with Rebecca has been super excellent. She is courteous knowledgeable, helpful , and good listener and communicating with the intent to satisfy the customer. I will want to come back and tell others about the store. She is a Jem and definitely an asset to the Department.
Went in to get me a furniture piece with a drawer and mirror the workers was friendly the place was clean if you needed help with anything someone was always there to help you I will be back to get more pieces of my bedroom set the prices are great and they work with you
If I could give a zero I would!!I bought a dining table, sofa set, bunk bed, & queen bed frame. I was helped by Mufasa and his manager AJ, the service was great, I cannot lie, but once the products are in your home its HELL. The sell you the insurance ( GOOF PROOF) and its bogus!!! For a year now I have been debating with them over the products in our home and they consistently denied my claims , even after my GOOF PROOF policy says they cover it. My dining table chairs have fell off multiple times, our bedset has had to get fixed multiple times, ( NO we are not big people) But its very upsetting that I spent a year going back and forth and my issues are not rectified. Dont get stains even after they tell you to say accidental it doesnt matter they do not cover stains, they do not clean, they do NOT REPLACE! Spent money on insurance that does not cover a THING!!!!! Please spend your money else where with better quality and insurance that actually COVER!!!
Gilbert was very helpful with me and my girlfriend. Helped us find the right couch and right bed frame for our new apartment. He will hear from us again about more furniture in the future.
Mayra was very helpful since we stepped into the store in Co-op city. She helped us picked the right beds for our boys. Thank you Mayra
Tony was very helpful in getting me a quote for a mattress and box spring. Very professional and kind.Thank you so much.
Knowledgeable and friendly sales staff. Stan was great, listened to what we were looking for and made suggestions based on our preferences. Scheduling delivery was quick and convenient. Would recommend and would use again.
Our Customer Service Sales Person Troy was attentive and patient and always available! Gave us great customer service! Thank You Troy!
Kevin at the Co-Op city Bobs location was very helpful, transparent and welcoming. Appreciated the customer service and attentiveness.
My experience was so great,the staff was patient with me and wonderful. The furniture is so beautiful and I will be returning for a sofa.
Bobs was Awesome!!! Stan was our Salesman and he was patient polite and knowledgeable. He not only assisted us with our needs but he went the extra mile and recommended better options for us. Thanks to Stan the veteran we got a super cool couch and My place is gonna be lovely!
Was assisted by Tony who is an amazing sales associate. He was extremely friendly, knowledgeable, and patient. By far the best experience I have had at Bob’s.
Great customer service, Joey the sales rep was very knowledgeable! It was a smooth easy process and I am very pleased with my purchase! I will definitely be back in the future.
Hand on help was great this is my 3rd time purchasing from bobs Im always please with my purchase and customer service have alway been great
Reasonable prices for good quality. Great customer service. Ask for Rebecca V. @ Bay Plaza in Bronx store.
My Salesperson, Jelani, was amazing. Good listener that was able to research for me and direct me to the appropriate merchandise on the sales floor. Fair prices so delivery charges are included. Fast turnaround, plenty of parking at this location. Good first experience.
The salesperson Gilbert was excellent. He was very knowledgeable, straight forward and helpful in a really good way. Didnt feel pressured to purchase just a good vibe and AJ the manager was great also. Will surely be back..
Kevin is great to help and I love the quality of furniture and the variety they have for furniture sets.
We went in and found an amazing salesman Gilbert, who assisted us and provided us with all the information we needed. Excellent customer service.
Horrible customer service. Ordered a sofa on October 3rd, 2020 still have not received the sofa in mid December. Delivery was scheduled for the first week in November and one of the three seats of the panther sofa was delivered. When I called to ask when the rest of the sofa would be delivered I was told it was on back order and I couldn’t get it till December. One part of a sofa had been sitting in my living room for over a month. I was told I could not get a refund due to me accepting part of the sofa into my home. Customer care was horrible and Bobs Co-Op acted completely clueless about the entire situation. Do not order anything from here.
This is the third time I visited this Bobs location and each time Ive been satisfied with the customer service, as well as general merchandise selection. Today, I had the pleasure of working with Colby, my personal sales associate for the day. Thank you Colby! She took her time with my family and our many, many questions. She helped pick out something specific to our needs, and brought up things that I hadnt thought of, like height of the bed for my aging relatives. I am sure I will visit again in the near future.Update. Today was my 4th trip to Bobs. I had a great sales representative named Tony. I didnt feel pressured. Everything was explained. I felt very comfortable. I continue to be thankful for the service I receive at this location.
Due to corporate greed inflation is at an all time high, due to this I was unable to purchase my desired pieces of furniture. I realized timing was not in my favor due to rocketing prices and I hope prices go down in the near future.
Tony was a great help , made the shopping process such a breeze . He knew about the merchandise well and had great insights on everything . I only went there to buy a bed but I ended up buying a mattress and foundation as well .
Anthony was very helpful and patient with me and my husband. We changed our mind so many time and he laugh and explains to us about the warranty and how to attach the couch. I recommend him.
I did not know what to expect as I had never been furniture shopping, and I was alone, but I honestly believe that Bobs in Coop City was the best place for me to go. I could not have achieved what I did without Kevins assistance. All the staff was nice and helpful, and the store was beautifully arranged. Thanks, guys!
Anthony is a great sales rep! I was able to get what i wanted and Bobs have a great candy section for free!
The buying process was fine... I waited 2 month for delivery... After delivery around 2 months later my bed support start broken, because the welding. And one day the bed broke. Customer Service received my complain and never heard of them... Two weeks later I contacted them again I they dont satisfied my petition of a new rails and money back of the part concerned.I was very excited w my shop at Bobs (Bedroom Set, Living Room Set, Dinning Set, and two other Chests for my rooms sons)Im sure I dont recommend Bobs no more...
Bobs in Bay Plaza has the friendliest most helpful staff ! The quality and prices are great too !
Sale Associate Mr.Allington was EXCEPTIONAL. I truly appreciated his knowledge and courtesy. He really was extremely patient and professional while he showed me a variety of options according to my specifications. I was so impressed with Mr. Allington I left and went to another furniture stores which was my preference but I came back because of Mr. ALLINGTON. I truly hope this level of customer service continues from this point on. Thank you
Aubrey has made Bob’s furniture my #1 option in selecting furniture for my home & will be recommended by me to all of my family and friends.
My original experience with Bobs was pleasant. I purchased a living room set, adjustable bed frame and mattress. Everything came when it was supposed to except the mattress. It wasnt a problem till they told me it will be a month before I receive it. I ended up canceling the mattress in July. Why is it December 20th and im still going back and forth with them for my money.Now Ive been charged again on my account for the amount of the refund and they say I should get a check in the mail.Something is wrong there because im paying myself if they charged my account for the same amount im owed. They claim theyre working on it. This is the 4th person.
My husband and I bought recliners and after 6 months they stopped working. Will never again buy furniture from Bobs
Mr Gilmore was very professional and helpful to our family. He was able to help me choose the perfect mattress for my situation and at my price point. He made good suggestions and was very friendly. He showed us some great adjustable beds and accompanying mattress.
We had the pleasure.of having Stephanie as.our.salesperson. She.made.a.stressful.situation.a.very enjoyable and delightful experience. She is very knowledgeable, patient and.connected.with us right off the back. When I return to make future purchases I hope I am fortunate enough to work with her again😄
Sales person was very polite and friendly. Answered all my question. Easy transaction.
The salesperson was extremely helpful and courteous, she gave me the proper attention without being annoying this made me comfortable and I picked up a few more items than anticipated
I’ve always loved bobs , it’s always a great feeling when I shop there , haven’t left disappointed yet.
Help me making a big change wanted to get a L shape sectional but Curtis showed me better option and so I went with the 3 piece Nova sleeper with tables
Curtís was very knowledgeable, friendly, and helpful.He assisted me and answered all of my questions.He guided me to the perfect couch under my price range for my family and IHuge thanks to Curtis and bob furniture
I needed a mattress and I got a great one. Im going back soon for a dresser.
I am extremely upset with a purchase I made in July. I went to the bobs store in co-op city to purchase a 2 twin size bed for my kids and a bedroom set for myself I paid cash.. They told me that my bedroom set would be delayed an should arrive in early August. They offer that if any thing comes early would I want them to deliver it I said sure. They delivered 1 chester draw and 1 night stand. Fast-forward when I called an spoke to the supervisor he told me my order wont come until the end of October. I said why didnt I get a courtesy call,text or email. I asked for him to cancel my order because from sine July I have no bed to sleep on. He said he can give me back a refund for the items that did not come, but as for the ones in the house he cant take back.. what Im I gonna do with 2 draws that doesnt the rest of my bedroom set..so that means I lose my money an out of a bedroom set. Thats not my fault! The items has not been used. I spoke to the 2 supervisor 1 of the Supervisor name Jorge was very rude an on professional. I have to wait 24- 72 hours to talk with a manager.. To top it off I cant get my cash back I have to wait 8-15 to get a check mailed to me.. This a horrible experience especially for it to be my first time buying from them. Please please ask questions before buying
Very good service and attention. Tony was helpful and knowledgeable with the product
Excellent customer service Kevin helped us alot.
Worst buying experience. I chose a bedroom set of which the dresser and night stand were not available. That was in May. Its now July and still have not received it. With the advice of the sales manager I got a power base. Tried it but dont like it. Tried to return it and couldnt. They are telling me that its in the fine print that they dont take back the base. How deceptive. With much persistence they finally decide to take back the base and deduct $80.00 from my $400.00. $320.00 store credit. for usage. You know its funny how they would take back a mattress you actually have contact with your body but they cant take back a base which had no body contact.Their furniture is overpriced seems they charge you double for everything.I would not recommend Bobs to anyone. Am so disappointed and dissatisfied its not funny.
They sold me a defaulted living-room set recliners and when I asked them to change it because it is not the same product I saw at the showroom they refuse.I have been going back and forth with for almost 2 years now because it was a very expensive.They are thieves because the moment the product gets to your home they will give you a difficult time to take it back even if they knowingly gave you a wrong product.Then they have the nerves and audacity to tell me to sell it to a third-party like anyone that wants to buy it or the selling app.So this made me strongly believe they gave me a defaulted product on purpose to get it out of their warehouse, if not why then will they suggest to me to find a third-party buyer.Isn’t this robbery and selling?Their technician that was sent to check on the product lied and wrote a false report stating nothing is wrong with the product/recliners. And when I called back they said they can’t do nothing about it , I should find someone to buy the recliner sets from me. So don’t this look 👀 like it was done purposefully.This company just steal from people and basically forces them to pay for defaulted products.This is the biggest mistake of my life.
Horrible... Bought furniture from then July 10 .. Items delivered damaged.. Broken.. scratched.. missing hardware to put bunk beds together ... Spent about 6k in two children’s bed rooms sets.. after a month and a half 5 service calls to my home my two daughters are still sleeping on an air mattress because Bobs isn’t able to get the hardware to put their Bunk beds together .. After numerous hours and being put on hold with their horrible customer service and not caring for my situation I began asking for my money back and to get this garbage out my home... After threatening to not pay and personally put the furniture out to the curb they deceived to refund me the bedroom set... I will NEVER buy any furniture from these people again... This was a nightmare of an experience for my family and unfair to my daughters who spent almost two months sleeping on an air mattress... I will make sure I inform all my Union Brothers at my local and all the other trades in New York City to stay away from these guys and take our money somewhere else .!!!!!
Great location, well organized and clean.Very friendly and helpful staff.
Got a 2 piece couch set and paid for a 5 year warranty just incase anything happens to my furniture. I was told this warranty fixes anything from rips to structural damage. One of my 2k couch has structural damage and they denied my request for repair. But they did offer me a paid service as if I still didnt have 2 years left on my warranty. Avoid the warranty its useless.
Please be careful don’t pay the extra warranty they say your all cover and it a lie your furniture will end up uncover and in the garbage.
I was so disappointed with the delivery service from Bob’s. We had waited approximately 2 months for the furniture delivery. The delivery was set for today and we got a window from 2:00-500 pm. I got a text at 5:22pm that they were 2 minutes away and another text at 5:52pm that they were two minutes away. They finally arrived in front of our apartment building at 5:53 and drove off a few minutes later. When I called the delivery customer service to try and get the delivery back since they just drove away, no one was helpful with the situation and were given a new date 5 days later for delivery. Nothing was done to accommodate this circumstance. The delivery people came, didn’t even get out of their truck to ring the bell and pulled away within a few minutes. The customer service people said it was one of the last deliveries so they couldn’t call them back. We were home and ready to let them up, but no one came rang the bell or called. We did our part and no one from Bob’s customer service understood that their delivery people dropped the ball. This is very frustrating and this is definitely the last time we will be purchasing anything from Bob’s.
The guy that helped me on Saturday his name was Maurice he is really a good sales man one of the best he helped me to find the right bedroom set for me and did some good recommendations on what mattress I feel comfortable with .. I really appreciated your help .. thank you once againCo-op city bob
Jelani in bobs was so helpful he answered all my questions I love bobs I’m a customer for life thank you for getting my home together with your amazing furniture
Awesome experience. Sales rep., Tony Alvarado was a pleasure. He was knowledgeable and understood our needs. He showed us all the options and made sure that we did not leave with any doubts, and most importantly unhappy. He made amazing suggestions and answered all of our questions. I am very happy with our choice and Tony played a big part in that.
I had a great experience at Bobs in Coop city Baychester Plaza. Tiana was such a great help, very understanding and always looking out for my convenience and budget. I highly recommend Bobs for their great people and service. Look for Tiana when you go in on the first floor, shell provide you with the utmost assistance and attention.
Love my furniture...the delivery service was outstanding... furniture arrived on time and the delivery men, after setting up, were in and out quickly. Will definitely be back. Happy Holidays!
I purchase my furniture from bobs and they recommend the insurance for an additional cost and unfortunately less then one year my furniture is cover in mold. I make the claim to replace the set but they said it’s not covered, this set is less then one years old. Bobs is a rip off and never buy their insurance plan plz.
These people do not take their job seriously and are very unprofessional. To begin with i bought a couch in which came ripped by the delivery people. On top of that the salesperson added the goof proof warranty to my bill without my knowledge, she never asked me if i wanted to pay for it. These people are scammers. I came to this location to see if I could get it removed from my bill and if they could do something about my ripped couch but everyone I explained the situation to was no help. Waited a really long time to speak to someone while the employees were eating ice cream and playing with eachothers hair. When I finally spoke to the supervisor she was even less of help and offered no solution. Will never return to bobs ever again!
Kevin Was great with me and my wife Very patient and Very Helpful ! 👍💯
Have been dealing with Bob’s for about 5 years. We have always requested Nelson as our sales person. He is professional, knowledgeable and caring.
The staff was wonderful Mustafa helped me very well he has good knowledge of all of the furniture help me pick the right one but my problem was your company don’t recognize veterans so there was no discount or for veterans or a Columbus Day sell,that’s my only problem with Bobs furniture store.
We walked into the store and we were greeted by this amazing energy. He was Joey bright smile he introduced him self and advised us that whatever we needed he is here to assist us with anything. He was kind amazing energy and he paid attention to everything we said we needed. He let us talk and then made sure that we saw every option available! Great customer service, excellent he truly made us feel at ease ! I would recommend him for each and every customer that walks in through these doors. He made it easy fun for us and gave us the confidence on making our purchase !
We were looking for simple, professional, courteous service. Colby J was all three and then some. She didn’t haggle us and didn’t try to sway us from our intentions for our purchase. She kept the conversation well balanced between sales and life style. I would highly recommend her service. When I purchase in the future I will be contacting her for assistance. Visit was on 8/8/2020.
My experience has always been awesome.Myra always helped me out when I visit this location. I also had a great experience with her manager and I would recommend anyone to shop at Bobs Bay Plaza. Great value,love the quality and customer service is top notch!
Gilmore was the sales associate that assisted me during my shopping. Very professional and informative. I would definitely ask for him if doing my shopping at the Co-op city location.
Everything went well & I would have have a 5 star but once I went to pay that’s when it took almost an hr & I was not finance so I was surprised.
Horrible store and horrible service! Me and my spouse ordered our furniture December 12,2020. We had notify the sales person that we needed our furniture as soon as possible but we did understand that with everything going on it’ll take a little more time. Originally we were told our furniture would arrive the 2nd week of January, then we got a call saying it’ll arrive at the end of January.. we didn’t receive our furniture until February 12,2021 and on top of that we received a bed set with no mattress!! Like if we were supposed to sleep on the floor. They sent us a replacement mattress because our original mattress was “out of stock” and said it’ll get delivered to us to as soon as it was back on stock. They gave us two dates which ended being switched anyway and didn’t get our original mattress for another month and then they have the audacity to charge us for it when it was just supposed to be a “swap” for our original mattress. Not even a month after our bed broke... and when they came to see it not only was our bed broken but also the box spring was broken. Would not even recommend bobs at all.
Trying to cancel my order for the last 2 days. Cancelled with a customer rep yesterday and still got delivery notifications. Called today, guess what, order wasn’t cancelled. Rep can’t refund coz I have to call sales number. Dialed sales number, transferred to nearest store. On hold for over an hour and finally spoke to a manger. Let’s see if the merchandise still gets delivered after cancelling twice.
Clean space, inviting layout, accommodating and patient salesmen, quality furniture, great variety-overall satisfying experience.
Terrible customer service. The salespeople add things to your bill without your knowledge. They added the goof proof insurance to my bill without asking me and refused to remove it. I explained my situation to about 3 different people and they were no help. These people are will scam you. Unprofessional service and will never buy anything from here ever again
Was greeted really quickly and taken care of Stan was so helpful
My experience at Bob’ s Furniture is always great. Especially with the salesman Mustapha B. He is very knowledgeable, respectful and patient.
Nelson at Bobs Furniture in Coop was very helpful and he knows his products and furniture extremely well. He made my purchasing experience very quick and easy. I am looking forward to receiving my bookcase for my daughters room. Thank you Nelson.I went back to Nelson again and purchased some living room furniture. It was excellent service and Nelson was a great help. I did some research before hand and I am pleased with my purchase. Thank you again Nelson.
Maurice helped me and my boyfriend out to get some furniture and he did a great job. We are moving into our fist apartment and he was very patient and very good at explaining how the credit works with Bob’s Furniture. He was also very good at guiding us around the store with the style we liked. We felt comfortable and he understood the choices we were making. Thanks to Maurice for all the great customer service.
“I enjoyed my overall experience at Bob’s, every employee I encountered was welcoming and willing to help but in particular, Elena (Ely) was not only helpful in answering my questions, but also was knowledgeable and able to take care of a complicated issue I had with specific comfort quality. I received a very caring, considerate, proficient and professional experience with her.She was able to take care of all of my worries and the reason why Im still a customer at Bobs!She exceeded any expectations I had.I was very satisfied and I highly recommend her!
My mother, sister and I stopped by Bobs to take a look at some living room furniture. As we were browsing, a woman by the name of Rebecca asked if we needed help, and help she sure did. She wasnt pushy at all. She explained how all of the warranties and protection plans worked in great detail as well. She was still extremely friendly and helpful. We had a wonderful conversation, and she provided us with her information if we had any questions. She really explained everything thoroughly and didnt try pushing for anything that she knew we didnt need or want. We felt extremely comfortable with her and knew we werent just another customer for her.
Appreciated the Kindness and the Willingness of the Salesperson and His Supervisor. Mike was Engaging and Appeared to try to Balance the Interest of All Parties
The experience was good the sales people are real attentive.
I was more than satisfied with Gilbert B. as a rep for a few reasons. His mannerism and professionalism was exceptional. This is a very straight forward review cause that’s how I like my service. He explained to us how Bob’s not only works but how they garante their quality. No gimmicks no pressure. He wasn’t aggressive he focused on my preference as a customer. He was very helpful, informative and courteous. I believe that when buying pieces for the home it’s not only about loving the furniture but the experience, and my experience was just as pleasant as my sale cause I’m excited about getting them to my place and space. Definitely perfect.
I wish I remembered her name, but it started with a T. She was very informed, she knew what to show me and helped me with getting all my questions answered. Super nice, quick and stress free!
Bradley took the time to show us what we were interested in and answer all of our questions. Great customer service.
We had a wonderful experience at the Bob’s in bay plaza. We have a brand new apartment and the stress of moving and the preparation has us both under pressure. Sean was the first person we interacted with and he was so friendly and made a great first impression. He was very knowledgeable and provided all the information we needed. Everyone on his team made sure we were being assisted. They were very aware of their surrounds and ensuring all customers were taken care of, very delightful. We then worked with the sales associate Jose. He was phenomenal. He went above and beyond. If he needed assistance or clarity, he asked to ensure we were provided with accurate information and processing our order correctly. He was very attentive and caring. He followed up and followed through. You have a really great team. Thank you for all of your help. We look forward to working with you all and would definitely refer friends and family to this location.
Maurice is the most patient, understanding salesman I have ever met. My husband and I were indecisive and taking up a lot of his time, but he understood our needs and that made this transaction worth while. Great customer service, and had a great time dealing with him. Highly recommended for his outstanding service. Please ask for him. Who won’t be disappointed. Thanks Maurice can’t wait to try out the new sofas.
My experience was good! Gilmoure is the shopping assistant who assisted me which was AWESOME! He helped make my day even brighter with what was established! Bianca and TJ was also also very nice and helpful, thank you and much BLESSINGS!
J. Greene, was the Sales person that worked on my order. He was courteous and very professional. He helped me resolve some issues I had with my furniture delivery, and provided follow up and follow through to make sure my furniture was delivered without further delay. I highly recommend Mr. Greene. His dedication to the customers adds great value to the service provided at this store location.
Our salesperson Michael was absolutely awesome. He was not pushy, but was attentive and led us directly to a couch that we fell in love with after describing what we needed. He even helped us to stay within our budget by reducing the delivery fee. Michael was knowledgeable, friendly and patient. We would definitely return to him for our next furniture purchase.
I worked with Mayra, a member of the staff, and she was super helpful and easily found us everything we asked for. She was friendly and patient with the fact that I was toting around a 9 year-old with me who wanted to try everything out. Even after the fact, she helped me find my hat that Id left behind in the showroom. Extremely nice and attentive and incredibly helpful, what wed expected to take hours and possibly a trip to another store as well was completed within an hour, purchase included. She easily got our style, and Bobs had quality to match. A very welcoming experience.
Today was an amazing experience for both myself and my family.For starters, it was the first time ever setting foot into a Bob’s store. We were greeted by one of the most personable salesman ever. I always feel making an impression of one that is a comfortable and relaxing environment is key when making serious purchases.Tony is one who exceeded his job expectations. You meet some salesmen and women. But he made us feel like he was family.From our first visit to making our first purchase, he was there the whole way. He embodies what it must mean to work at Bob’s. I can guarantee that if I come back I will not regret it.Our home is now furnished with Bob’s with a little twist of Tony.He really is an amazing employee. Bob, you did great making him a part of your company.Thank you so much.
Joey was an excellent sales associate. He really helped us pick out the best bedroom set. He explained all the details and billing information. He made everything clear and easy to understand. He was great and made us delicious coffee! He also was very nice, caring, and attentive. Keep up the good work Joey!
Kevin was extremely helpful. He was kind, courteous and professional. His patience is exactly what I needed to help make the best choices for my home. At no time did I feel like he was trying to make a sale, but make sure that I left out of here satisfied and with exactly what met my needs and not his own. I am very happy and will be returning. I love Bobs discount furniture in Bay Plaza!
The staff were extremely friendly, welcoming, and informative. I went to help my son buy his 1st bedroom set for his new apartment and me and my husband ended up coming back to purchase a sofa.This was Thanks to Jay, sales associate who made us feel at ease with no pressure. He was Full of great information and his opinion was valued and appreciated.
Carlos Jusino was the best salesman. My wife and I went in he greeted us, offered his assistance and directed us towards what we were looking for. He gave us space to look around and discuss our options. He waited patiently for us to call him over to us. His manner of doing business was very much appreciated. we were not pressured or rushed. He was very nice and knowledgeable on the furniture that we had questions about. I would highly recommend him to anyone looking to purchase furniture.
This by far is the worse place to order from. I ordered this massaging chair the end of September 2020. The company told me they dont deliver so I drove 10 hours to come and pick up the item. Since day 1, it NEVER turned on. I called the store and customer service line (corporate office) in regards to this and they simply lied! I was told by a manager name Kelvin that they will order me new parts within a day or 2 AND THAT NEVER HAPPENED. I was told that they were going to have a tech come out within a day or 2 to check the chair out AND THAT NEVER HAPPENED. I called and spoke to Juan a manager and he said that I can make the drive again to do an exchange but they did not want to give any refunds even though this was all their fault. So now they want me to either get 25% refund and keep the broken chair while they keep 75% of my money without any merchandise. Or the option is to lose work wages by taking off to pick up a chair again because the first time they gave me something broken. This place is unbelievable I wish I can give them 0 stars because this is how pathetic and unethical Bobs furniture has been to me and with this experience.
Upon arrival my husband and I were greeted by our salesman Jose Rodriguez. Jose had a welcoming demeanor and was extremely helpful. He was able to answer all of our many tedious questions and help us find exactly what we were looking for. Jose made our shopping experience a pleasant one. Thanks to his excellent customer service we were able to find the perfect bedroom set and sectional for our living room. Jose Rodriguez played a huge role in our purchase choice, setting the bar at an all time high in regards to customer service. We are very appreciative of his help.
After a death in my family, I needed to re-group and change everything in my bedroom to feel better again. The sales rep Alexis S. Was extraordinary and made my experience a great one. She was thorough and compassionate of my needs. Will definitely come back here again. Great team and QUALITY furniture
If I could post 0 stars I would. I’ve been waiting for a mirrored coffee table for two months. I even bought warranty. Problem is i moved and can’t go to that location myself. And apparently no other Bobs furniture store wants to refund my money, they say i have to go to the actual store! All these people want are the sales. You can neverrrrr reach the store because they never pick up the phone AND they sometimes pick up and hang up the phone. Totally unprofessional! And I’m still trying to cancel my order until this day apparently waiting for an email reply!
Joey is an excellent salesman. Very knowledgeable about the products. He made made it a very warm and inviting. He made going furniture shopping a lot stressful and an easier experience. I would recommend Bobs to my friends. I also will let my friends know that they are in wonderful hands with Joey. He is a wonderful asset in the company
Kevin was warm & welcoming as I entered Bobs. He was very knowledgeable and had an abundance of patience with me. I had just left Ashley store where the experience was horrible. With his help and knowledge of the items I was able to purchase exactly what I was looking for at a very reasonable price.
I love this location! I had the pleasure of having the assistance of the sales associate, Alexis. She greeted us with a welcoming smile and she made sure that I was satisfied with every furniture decision I made. She had a great sense of humor and her shoes were very cute, by the way. While I was handling the final paperwork, we were offered coffe, tea and even ice cream! Thanks to everyone involved in helping us furnish our new home.
Excellent service from Carlos J. He greeted me warmly immediately upon entry and provided the most patient and friendly service I have experienced in a very long time. He sold me with great service and honesty. My mom was looking for furniture and I called her over to make her purchase with him. I was that impressed. Great job, first impression and representation for Bobs.
My husband and I recently visited Bobs to purchase a few items for our apartment. Kevin B greeted us when we entered the store. We were truly impressed by his impeccable approach. He was very patient and thorough. Even though we took quite some time to decide on what we wanted, at no point we felt rushed. We felt like he had our best interest at heart. He also made valuable suggestions which made us very happy that we came to Bobs. We will definitely be telling our friends about our experience and will definitely be back. Thank you Kevin!
So let me tell you about my experience. I purchase a mattress and box spring. Waited a month for delivery. Upon delivery realized I didn’t need the box spring called bobs customer service within 5 minutes of delivery have spoke to at least 8 people for help over 4 days now and after a huge runaround they can lick it up on February 13. So u want me to keep this box spring home for a MONTH. TERRIBLE SERVICE. NO real leadership to make things right. Not buying from you again. Ohhh yeah I have the name of every customer representative that couldn’t help me.
Kevin!!!! He was great gave us are space until we were ready!!!
Victor was awesome. I never walked into a place where someone tends to us right away but doesn’t make me feel suffocated. He made a few suggestions and then kept checking on us to make sure we were good! He offered pretty much everything without making assumptions if I had it or not. Awesome sales man! Thanks Victor I will definitely return to bobs after your service first but not last time!
Tony A. is an expert salesman and very easy to work with, making the shopping experience for a move-in free of hassles and headaches.
Everyone was so helpful and nice. They made sure that I got was I was looking for.
First, thank you for true and genuine customer service. My sales guy was Tony and this is the man you want to sell you anything. Amazing personality and very hospitable. Went in for a mattress which had great reviews online and left with an additional adjustable lift. I was on the fence about the lift but he gave me a great option instead of overselling me or upselling me on a product I wouldnt use.I can only hope the quality and longevity of my purchases match the great service I received today. I will definitely be back to co-op City to visit Bobs.
Kevin was a great sales rep. I believe his level of customer service skills and professionalism are exceptional. He is also very creative in giving me ideas on how to coordinate the design of my living room. He was friendly and informative at the same time. I appreciate his patience with me and I would surely recommend family & friends to do business with him if they are purchasing at Bob’s. I believe Kevin is an asset to the business and deserves recognition for a job well done! I been looking for the right sofa set for one year now & he was able to help me achieve getting what I want regarding style & comfort. Thank you Kevin!!
I really enjoy speaking with people that are well informed with the products that they are selling. Jay Greene was that person and more! He knew the questions to ask me to get a feel about what type of furniture I was looking for and possibly I would want to purchase. He let me look around, as that is what I asked for and he didn’t disturb my quest. When I wanted his assistance, he was available in a timely fashion. Of course I’m not the only client in the store but he still was attentive to me. I enjoyed his work ethics and his store hospitality. It was indeed a pleasure to meet him and hear about Bob’s Furniture and the warranty’s. Like I said, “he was very knowledgeable about his products”. I will definitely will bring my husband back to see Jay to add to my experience at Bob’s or wherever he’s selling furniture. I’m sure after my husband speaks with me that we will purchase the furniture I picked out but after he speaks with Jay he will think he (my husband) made the decision himself 😉.
Carlos was AMAZING!!! I have been looking for the perfect sofa for 2 months. I told him what I wanted and it literally took me 20 minutes to buy the perfect sofa and I bought a mattress foundation as well. Got a great deal. I will definitely be coming back to this branch and seeing Carlos when I do! Thank you so much for making it a quick, seamless, welcoming interaction!
They Have beautiful furniture although its over priced. Then when the associate tells us that he cant show us whats online because his iPad is dead makes no sense to me. He was polite but will not be going back. Temp check on the wrist was fine. This is the one on Bartow ave by Bay Plaza Mall.
We received help right away which was great. This is our first time buying furniture and Michael made this experience easy and stress free. I appreciated his feedback about what items went well together as we were a little hesitant about how to pair some items. He was a great help! Thank you Michael!
Had a wonderful experience at this location. Our sales associate Ian Crawford guided us around the store in such a polite& pleasant manner. He made sure all our needs were fulfilled and has a great warm personality. Our furniture arrived on the date and time as expected ....plus the condition of the furniture was perfect. Will definitely be back ..,:Thank you.
Amazing service! Special thanks to Rose Johnson who helped us. She was very kind and patient with us and told us all that we need to know when it comes to buying furniture for our first apartment. I will definitely come back here and recommend everyone to come to Bobs and ask for Rose, if your looking for some nice affordable furniture. I am a very happy customer!!
Victor Pacheco was fantastic! I came in and he gave me exceptional service. Very polite, friendly, and knows exactly what he is talking about. He was able to take my room measurements and utilize the furniture I was looking at to bring the room to life. He was able to help with what fit, what didn’t and how much room I had to play with. I recommend him to anyone who comes to this location!
I normally dont like to write long-winded reviews but let me tell you about the service I received today at Bobs furniture. sales staff Chris Griffith was knowledgeable and expert and professional with his service. Dont forget to add the goof proof protection to your plan or else the goof will be on you.I highly recommend that you come and spruce up the house the bedroom the kitchen all parts of the home for the holidays.
Phone ordered replacement parts for furniture. Was given all the item info by a store associate, who found my original purchase from 2012! Because of the in-store help, the phone order took 2 minutes.
My salesperson was Symone Palermo and I must say she was very professional and extremely helpful. She listened to my wants and needs and explained in the simplest way all my options. She made the process so much more calming and easy than I expected it to be. I will definitely be returning for all my furniture needs with her as my salesperson!
My sales associate Curtis Brown worked hard for his money. He showed me all the options I had and went over the quality differences. We asked for him when we came in because of how pleasant he was over the phone. Will definitely recommend.
Each time I’ve been to Bob’s it has been a wonderful experience thanks to my sales associate ALEXIS! She’s absolutely amazing and knowledgeable. Today my husband and I randomly walked in wanting a new bed and she was up to the challenge. Not only did she match us to the perfect mattress, she showed me the perfect recliner for my woman cave 😁! I recommend that you ask for Alexis and she will help guide you towards not only what you think you want but what you truly need! Thanks so much Alexis! 🤗
This was my first time at Bobs furniture. As soon as my family and I walked into the store, we were greeted by Sales Rep Alexis. She made herself available to us for any questions we may have, gave us our space and allowed us to feel comfortable in the store. My wife had already viewed online the couch she was interested in, since we did not find it at site, we decided to ask Alexis. She was kind to take us to the section where the couch was located at. She showcased the couch and functionality of it, we were impressed by the price and quality of it to say the least. In addition, she gave us different purchasing options, which we decided to apply for a store credit via Wells Fargo. I was approved within seconds and we decided to get the couch, chair and a cabinet we needed. She interacted with us with the up most professionalism and genuine carisma. My daughter and I enjoyed the chocolate ice cream available while waiting for all the paperwork to be finalized. All in all, it was an amazing experience and I cant wait to come back for more furniture in the near future. Thank you Alexis! You deserve Sales Representative of the Month!!!!
Once I entered Bob’s Furniture at Bartow Avenue BX with my mom and my son, First person who we saw was Annie Nelson. I was unsure where I needed to go, She had greeted us with such a friendly feel that I was like, she is the one I’ll stay with.I needed to purchase a Living room set for My mom and we all ended up with purchases. Annie was so great and her personality and professionalism in answering our questions on the furniture we got, we were very pleased.It takes great sales associates to have you come back for more. I will definitely come back for other purchases I saw and look forward to meeting with Annie again. 💕I will let all my friends know where I came and recommend them coming here.Thank you, Bob furniture for your amazing staff.⭐️⭐️⭐️⭐️⭐️
Joey was an amazing sales associate. He was very attentive and helped us pick out a great table for our room. His energy was positive, loved it! He also made us feel comfortable and welcome by making us nice, hot coffee. Overall, we had a wonderful experience with Joey!
Alexis is great! we specifically came back to this location to work with her, she was patient helpful and knowledgeable. she seemed to really care about our decisions and gave great advice on financing options. will definitely recommend and come back. thanks Alexis!’
Colby was extremely helpful and knowledgeable. She helped me with furniture for my ENTIRE house as I am doing renovations this week. She was pleasant and guided me thru my purchases like a real pro. She was wonderful! Bobs had EVERYTHING I needed and I am very happy with the service I received. Will definitely go back for all my furniture needs.
I had a wonderful experience today March 23rd with Zacha. She was very polite, attentive she offered great service. She made my family and I feel at ease with our decision making. When I return to Bobs she will be the first person whom I will be looking for to assist me. Very positive customer service.Shes a keeper....
I dropped in here with knowing I wanted sectional but not which one and not wanting to spend too much time. Joey was exceptional! From the minute I told him what I wanted and he delivered in superb service. From sharing every detail about the sectionals, to whether it made sense in my space, to checking inventory, offering me the insurance and being personable throughout! I’ve been wanting a new sectional for a year and this was the quickest hour I’ve ever purchased something that made it feel like I truly got what I wanted what I wanted without compromising time, service and quality. When you are there, ask for Joey in co-op city, Bartow!
I met with Tony today and he greeted my brother and I with a warm welcome. He is very knowledgeable about all the furniture in the store and he gave us some great insights. I would highly recommend him has the sale person of choice. Two thumbs up!!
Hi my name is Sharon Faulkner!My experience shopping at My Bobs today was Super!! The sales associate Michael Nguyen was a great help and he was very attentive to all our needs. We came in looking for a Living room set and Dining room set. His selection suited our taste. This is not my first times at a My Bobs , but surely one of the best.Thank you My Bobs for more Sales Associates like Michael Nguyen. 🤗Now I can’t wait for the new furniture to arrive 🤗🤗
We had the pleasure to be assisted by Nelson Garcia (salesrep). From the moment we walked in we were greeted with a smile and pleasant demeanor. He walked around the showroom various times answering questions and helping in anyway he could. Never any sales pressure ( I always hate when they do that). Best experience ever !!So if you’re going to Bobs definitely look for Nelson, he was the best !
I went to Bobs on Wednesday night, and I was immediately greeted at the door by Sales Associate Mayra Chavez. She was super helpful and knowledgeable about the products, and she helped me pick out a great bedroom set. This was my first time purchasing furniture on my own, and I was overwhelmed, but Mayra answered all of my questions and made the process so easy! I will definitely be going back to her for more purchases in the future!
Walked to the store for furniture replacement with husband. As we were looking Victor helped us, he was professional and was very helpful. He provided us with our buying options and was very straight forward with everything from the furniture details to the pricing. We had a small issue and he called customer service for us and was able to handle the problem. We definitely appreciate good service.
Carlos was our salesman and he was absolutely amazing! Very professional, friendly and super knowledgeable. He was patient walking us through every step of the buying process. He helped us pick out the perfect furniture. Because of Carlos, we’ll be repeat customers!
Great staff and great help. Jose did a solid job at explaining things for me and making my shopping experience simple and convenient. One thing I could appreciate is the non pushy type of selling. I felt comfortable at making my own decision and what was best for me.
For a Bob’s with such a good rating what a terrible experience I have so far!! Ordered some furniture here back in June during whole the virus session. I was given a time frame of 4 weeks from date of payment for delivery due to COVID. I was understanding and waited. July came and I never got the furniture. 1st customer service lady said it was my fault for not calling a week in advance to confirm said delivery date in July. Mind you I just moved into a new apartment and needed the bed and couch. I called again only for the second customer service to tell me the worker taking the orders put it as pending and never confirmed it for July. 1st customer service lady lied to me about it. the worker was just terrible to not confirmed my purchases or delivery date and I waited 3hrs on the phone to get someone on the phone! I’ve been very patient due to the virus but come on, man! We got the issue resolved and was schedule to wait 3 weeks more on top of the 4 I already waited so 7 weeks so far. Next delivery date was today in August. The delivery date came, I was sent a confirmation with time and date. The date came and they only delivered the bed but no couch. I was given no reason as to why the couch didn’t came and the movers had no idea what I was talking about and were schedule to only deliver the bed. I appreciated their honesty and know it is not the movers fault and they are just doing their jobs. The movers were great overall and I had a pleasant experience with them. However, I’m calling at the moment to see what’s up with my couch! I have been waiting from 9am and it is now 1:40pm with no customer service rep. Bob’s if the issue is not resolve soon, I will take further action.
Michael was amazing!! We spoke on the phone the day before prior to coming in to the location. He’s just as wonderful and professional as he was on the phone. He walked us through various models on the floor to ensure our needs were met. I would recommend this location to everyone especially if you work with Michael!!!
My experience at bobs with salesman Joey was so quick and easy. He was extremely helpful with our strict budget and made sure all items were well within. For all of our future furniture needs we will definitely come back to see Joey!
My salesperson Jose Rodriguez was great. Very efficiently assisted us in setting up our new home. Covered all aspects most important to us. Definitely choose him for all your furniture needs.
Was a pleasure working with Curtis Brown today! He was very helpful, informative and patient! He offered great advice to assist us in finding the furniture that we needed & he was on board with trying to help us save money, which was great! He didn’t make us feel as though it was just about the sale and more so assisting to our needs! Will def recommend him to other customers. Thanks again curtis and we will be back soon!
Michaels customer service was PERFECT! His explanation on warranties and furniture package savings was especially informative. Michael also offered mattress recommendations and helped us come to decisions quickly. We loved his energy levels despite our near-closing arrival time. We never expected to furnish our new home in an hour! Thank you so much Michael!!!
I walked in to a nice welcomed greeting from Symone P. I knew I wanted a bed and couch but had no idea what color or style. She was extremely patient, informative and helping with me and my wife. I added on 2 more items just because I felt so sure and Comfortable with what she was saying and showing us. I would definitely recommend Bobs, everyone was so nice and professional.
Chris was amazing! He really took his time to assist me in choosing the perfect bed! He was honest and sincere which is what made the process absolutely simple. I appreciate salesmen like Chris. I will definitely visit again!
The customer service was awesome. Kevin did a great job of assisting me with finding the perfect coffee table for my apt. He suggested a variety of different styles and colors. I’m very happy with my purchase.
My representative who took care of me was Gilbert. Gilbert expressed incredible knowledge on all product inquiries I questioned him about. He was extremely professional and offered impeccable customer service. He engaged in conversation with me and my company making us feel comfortable and providing the ability to trust him and his knowledge about the products. If I could give more than 5 stars I would! Definitely returning and returning to Gilbert.
Today I met Tony and I have to say he was the best salesperson I’ve ever met. He is very professional and just so genuinely sweet. He helped us pick out the best Queen sized bed for our budget. Please ask for Tony anytime you go to Bob’s in Co op City! He’s the best!
Michael was the first to greet us upon entering the store and I must say he was amazing. My mom was a little difficult and he showed his professionalism with his patience until she found what she wanted. Thanks Michael for being a great sales rep!!
I came in looking for a sofa for my new home and was greeted by Curtis Brown. He was patient, attentive and more helpful than any sales associate. He showed me endless options gave me great advice on manage and care. We have two babies, he was considerate of that and made sure we knew how to care and enjoy our sofa with our little ones.
My girlfriend and I recently moved into our first apartment together. We decided to check out Bob’s in Bay Plaza. The first day we walked into Bob’s we were greeted by a group of sales associates. We politely declined help because we were only browsing. On our second visit we were greeted by Alexis. Her friendly demeanor made it easy for us to feel comfortable. We decided not to purchase that same day and her attitude remained the same. We went back a few days later on a hectic Saturday. While we waited she checked in with us periodically. When she was finished she immediately came over to us. We purchased on that Saturday. Throughout the whole process, she was very patient and never pushy. She was very knowledgeable about the product that we were looking for and made it easier for us to make a decision. She gets a 10/10 for professionalism. If you’re reading this and are planning to go to bobs, I implore you to ask for Alexis.
Symone and Sean gave us great customer service. Both were really helpful and we end up buying our dining table set and our bedroom set. Thanks for the patience and help guys. Will definitely come back again.
Mustafa was an exceptional Bobs salesman. He was patient with us and incredibly informative on everything we asked about. It was a pleasure to meet him because he made us feel welcomed and wasn’t pushy like some salesmen. We were very happy with his great service. We will most definitely go back to him again for more purchases.
My husband and I had the pleasure of working with Henry in choosing our newly married bedroom set. Henry was a pleasure to work with. He was very informative, and answered all the questions we had with enough details to help us make a decision. He was very enthusiastic and great character, which I enjoy when I buy house furniture. This is the second time we have dealt with Henry and we would definitely be back and would ask for him. Would highly recommend Bobs and highly recommend shopping with Henry.
One unprofessional personnel can really hurt a business. Went there for 2 reasons 1 for questions and the other to look for a piece for my home. I was confronted by a sales guy who didnt introduce himself, didnt give me a chance to finish talking as he cuts me off to answer my the question that I didnt finish asking, my impression of this guy was dismissive telling me to call the company to handle my problem, he could of looked up the item I brought, no, he could have given me the # to call, no, as if he was truly doing work standing there having a comical conversation with another sales person. At the end of it all he took me to see only 1 piece and thats it, saying thats all we have, didnt even show me an inventory book that they might have it at another location. Waste of time. He was useless. Im going somewhere else to furnish my home.
My salesperson was Rosa, she was very attentive and helpful. Its like she knew the minute I walk in with my mom lady in the wheelchair and my 2 nieces, Rosa greeted us and said Ill wait for you upstairs 😂😂. She was very patient while we ran to look at everything in the entire store. She also helped my mom with a great program which not only approved my mom to get the bedroom set wanted but would help build her credit. A big THANK YOU to ROSA 👍👍👍, we will see you again (without the brats of course) 😘😘😘
I had a great experience at Bob’s Discount Furniture at Co-op City, and it was all because of Curtis Brown. I initially entered the store just to look around but I ended up buying a whole new bedroom set. This was all because of Curtis, who displayed great customer service skills. I immediately sensed his genuine and friendly personality. He also displayed a lot of patience as he took his time to guide me to the best product that fit my style. We were in there for over two hours asking endless questions and he remained as positive and friendly as When I first walked in. He also was very honest and genuine with me and I could tell that his sole purpose was not to make a sale, but to make sure that I got the best out of my money (which is different from other sales associates I’ve encountered). Overall, Curtis made my experience very positive. Thank you Curtis Brown.
Total reviews rating 4.8
199 Reviews for Bobs Discount Furniture and Mattress Store 2023:
Review №1
2022-04-04My gf and I recently entered this location at bay plaza. We were instantly greeted by tony, who was so interested in our dog lol. He instantly asked us questions besides the sales pitch! He actually cared about our day. Then he showed us the elevator because we had a stroller with our dog in it. He immediately showed us options based on the search we explained to him!! He showed us two sales floor items that were unbeatable prices, but eventually we went with a loveseat for our studio. He was VERY knowledgeable and not pushy to buy anything. The manager “lorreta”was extremely kind and caring as well. Thank you again for your great service! Continue to not be pushy, JUST HONEST lol!
Review №2
2022-05-30Stephanie took care of me. Greeted me at the door. Stayed within eye view but not intrusive so. Occasionally asked if I had any questions. When I was ready she was attentive, answered all questions I had, gave me info I hadnt thought to ask, made sure I was physically comfortable throughout the process. Very pleasant young lady. Additionally, a manager came over to check off I was okay. She may have been checking on her employee as well. She also was unobtrusive.This is my first time using Bobs, I hope the furniture is as good as the customer service.As for the selection at Bobs... good. My only complaint: need more color options on the furniture.
Review №3
2022-06-15Curtis was great in helping us furnish our 3br apartment. Not only was he noticeably experienced in his field, he was a gentlemen, he was very honest and made me feel comfortable in the decisions I made. He felt like a Friend and not a salesman. He is a valuable asset to your company. I had a great experience!
Review №4
2022-07-05I was greeted by a sales man, named Curtis, as soon as I walked in through the door. Although he was servicing another couple Curtis was very attentive, directed me where I needed to go and kept circling around to make sure I was ok. He made wonderful recommendations on the item I was looking to purchase. Curtis provided excellent customer service and I will definitely be returning to purchase more furniture in the future, at Bob’s furniture!
Review №5
2022-03-16My girlfriend and I recently moved in to our new apartment and have just only got around to shopping for a couch now. We entered this Bob’s not knowing what to expect, we didn’t even think we were gonna leave with anything, but Aubrey introduced herself and walked us through the entire process. She was so professional! We left with a beautiful sofa as well as a new mattress. I would recommend this location to anyone.
Review №6
2022-07-15Had a great experience shopping at Bob’s at Bay Plaza. The staff was very helpful, accommodating, and professional. Stephanie was amazing and Curtis made sure I was taken care of. Had an issue with a delivery and Tianna was great in helping to get things resolved. I would definitely recommend shopping at Bob’s for all your furniture needs.
Review №7
2022-07-09Tony P our salesman and Sharlene the manager were AMAZING!!! They helped us with all of our furniture needs. They gave the best customer service! Will definitely be coming back for all of our furniture needs. They’re fantastic. I highly recommend!
Review №8
2022-06-13Excellent service from Jelani and Tony at the Co-op City Bronx Store. They are patient, friendly and kind. Jelani is very patient and extremely accommodating. And Tony is just too hilarious, he kept me smiling throughout my whole shopping experience. They are very resourceful and knowledge and that makes having them as your sales rep the perfect choice.They have offered a service second to none and I would definitely recommend them both.
Review №9
2022-03-17Maurice was very patient with me and was able to offer his business card while I thought about the decision I was going to make. Vanessa was also very helpful and patient during checkoutGreat service overall and look forward to coming back to Maurice and team
Review №10
2022-05-25The Bobs Bay Plaza staff is polite and professional. The store is clean, well-lit, and well-organized. Maurice is an excellent salesman with excellent knowledge and communication skills. I had a very positive in-store shopping experience.