Body By Brooklyn in Brooklyn
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Brooklyn, Kings County, New York, US
Site: http://www.bodybybrooklyn.com/
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–9PM
The entrance is lost under scaffolds, and the smell of urine near the entrance is uninviting and horrible at the exit. Lockers were not all working properly and decor throughout the facility was extremely outdated. Service at the bar was pretty slow to nonexistent. The menu is lacking healthier, small portion options. As a number of spas are now available this spa was completely underwhelming. For the spa options available this facility is overpriced.
If I were rating just the massage, I would give this place 10 stars. I got a deep tissue massage by Ron and.. when I tell you he got all the nooks and crannies out..The spa area itself left much to be desired. Only one of the saunas was hot enough to induce sweat, the mens locker room has a ton of broken lockers, and the shower toiletries arent the best. The steam room also smelled musty. Definitely not terrible, but little changes will go a long way.
For starters the pictures that are shown for this place are very deceiving. Some of the staff is nice the other staff members cant be found when time to place food or drink orders . The lockers are outdated, the so-called wet lounge looks nothing like the pictures which by the way all pictures online are all stagedMy therapist arrived late and was very rough with the massage. As a result my body is still sore which shouldnt happen after a massage. I did attempt to order food finally my order was taken told the wait was about 25 mins well to my surprise 5 mins later kitchen is closed will open in an hour the restaurant the order from would open in an hour WHAT???? I decided to leave at this point when checking out well remember the bartender he checked me out at the front desk. This place needs a deep deep cleaning and really needs to updates ASAP. Dont bother to spend your money a waste of time.
My massuese (Sha) was amazing. She took her time to set the mood and work out the knots in my back. The bartender was very friendly and attentive. The only downside, while there was 2 huge roaches made an appearance in the lounge area. Management has to regularly exterminate or seal holes throughout the building to keep these critters away.
This place is a SCAMMMMM ! I was told over the phone that I will only be paying five hundred and thirty something dollars for my whole visit. When I left I was charge extra money to my card and total was almost eight hundred dollars. Save your money going here. Me and my fiancé had to be quite the whole time there, we couldn’t even laugh too loud or the manager would keep coming to us about the noise. They even said we had to be quite in the private room. We had to wait over half an hour for our private room to be ready despite the time it was booked for, but yet I got charged extra money for I don’t know what. If we wanted an extra hour in the private room we would had to pay $165 for only an hour. I feel like we should get more than just an hour in the private room again, being that I was charged almost eight hundred dollars. We got only two shots at the bar which should have been included but I feel I was charged extra for. I was also told the wings with the rice that we was served came with the room but I feel like I was charged separately for as well being that the total came up to almost eight hundred dollars. The pools were very,very, very small one hot and one freezing cold. The cold one looked dirty. The hot one was like a jacuzzi. Only two pools which there should have been more or made bigger and there should had been one medium temperature. It was hot in the wet lounge being the the sauna was in the same area. Save your money going here. There’s not much to do and they will charge your card extra money. The one star is because the wings were good.
This place was awesome. My friends and I really needed a stress free couple of hours. KT gave me a great massage. This place is beautiful, relaxing, updated, and clean. Food is good, drinks are tasty. Would definitely come again, worth the money. Plan to spend at least 3 hours.
Would not recommend, the whole place needs a deep cleaning . The jacuzzi was dirty, very small, the bartender doesn’t know how to make drinks, the food is not good. There is built up dirt in the shower and I seen ROACHES !Massage therapist refused to wear a mask n kept coughing, I went in feeling fine n left with a sore throat, next day I got tested n had Covid-19. I had my mask on at all times, I believe it’s the massage therapist who didn’t want to mask n kept coughing. I would encourage anyone to save your money n time n go somewhere else.
I hadnt been here in a long time , but I love the improvements in atmosphere here. My massage with Rich was awesome. He was very attentive and informative. The staff from the time I arrived was very welcoming as well.I only had a slight issue with the lockers which are a little tricky to operate, since they have upgraded from their original key system to a keyless one. However they were very accommodating and helpful about the situation.I will definitely be returning again soon.
I really wanted to love this spa but aestically it falls short... The massage rooms looked like converted locker rooms in a hostel. Very dank feel to them. The wet lounge could use some expansion. Very tight space that I cant imagine accomadating more than 10 people at once (comfortably). The steam room had a strange smell that was attempted to be masked with eucalyptus. Light fixture was also missing from the steam room. Most of the lockers werent working. Be aware that if you book a 4hr spa party, that there arent any complimentary items to gnosh on. Simply detox water until you eat (hours later). Also, one of my guests didnt receive the massage she was looking forward to because the spa double booked her a facial instead... Food was just ok. On the bright side, the staff is their saving grace! Our hostess Shaniece went above and beyond to satisfy our needs. The masseuses were absolutely amazing and the bartender was very accomadating. Wont be returning here but hopefully the owners are receptive to the feedback to ensure a pleasant experience for future guests.
Treated myself to a birthday spa day and all I can say it was the best birthday ever. From the moment I walked in I was shown to the locker rooms. The locker rooms were extremely clean and spacious. The massage I had was tailored to my needs and released the tension in my body. When the massage finished the drinks and Thai food was amazing. I definitely recommend for a personal day or party.
I was looking for a black owned spa and found everything I needed. This place has everything. A variety of treatments/services, a bar, dry lounge, wet lounge, etc. The ambience is relaxing and the mood is very modern spa-esque. I went on a Sunday and it was calm. Everyone I encountered and spoke to was super friendly/polite and just had good vibes.I’ve been so stressed at work and my muscles have been really tense so I needed something to really relax me. I got the CBD deep tissue massage and sis, when I tell you…My therapist was Sha and I honestly would rate her a 20/10. The whole experience was literally perfect. I’m ready to go into this work week better than ever.I am most def. coming back & highly recommend 🙌🏾
The worst customer service ever!!! I was really excited to go to an event the spa has planned for 2/26/2022. Unfortunately I got covid so I had to quarantine. As soon as I got the news I requested a refund of the tickets and this was how the director Shawn Jones answer!! I told him I dont live in NY and I dont when I will be in NY so I rather have the refund to the original card but he said no! It is so sad how unsympathetic he was toward me! If I was irresponsible I wouldve just showed up to the event because it was $144.86 and I bet they would let me in anyway. I would not recommend anyone to go to this spa because the place only cares about money!
I encourage you to report this business to the NY attorney general for illegally issuing gift certificates that expire in 1 year and not honoring valid gift certificates.This place is running a scam. They sold my mother in law a gift certificate for $150 which she gave to me February 2020 right before the pandemic started. Obviously it was not legal to get a massage during most if not all of the following year. When things started to open back up after the pandemic I called them to confirm they would still honor the gift certificate. It says it expires in one year but issuing a gift certificate that expires in 1 year is not legal under federal or state law (I am an attorney and researched this) and youd think basic customer service practices would allow an exception anyway since they were closed due to a pandemic most of this time. Multiple employees there told me they would not honor the gift certificate, essentially stealing $150 from us. I was told someone would call me to discuss and nobody ever did. I sent emails and called many times. I will not be supporting this business anymore and I will be reporting them to the attorney general. I recommend you do the same. I have seen other reviewers complaining that their gift certificate was not honored here. If people report them maybe they will end this illegal business practice.
My husband and I come here frequently for self-care. The atmosphere and customer service are top-notch. The food and drinks are also very good. The massages and other amenities are great too. I encourage couples to do the couples package its absolutely amazing! The CBD oils are also a great touch!
I came for the Holiday Party and had a very good time I wish more ppl would have came cuz ut would have been a little more options for some lol I didnt get to really see the spa on a more intimate place but I would definitely see myself visiting again for a spa experience.Around the bar did have a smell only con....
Cons:NO FOOD I repeat, NO FOOD. How one expects you to spend all day at a spa with NO FOOD is beyond me. I asked if I could have food delivered: answer NO. I asked if I could leave and get food: answer NO. I was offered chips and salsa; whaaat??? Thats what you eat BEFORE food. I was told theres a cook with a menu on the weekends. Ok thats great, its Monday and Im hungry now ...They have a great drink menu, but I wouldnt know because they had 2 partys over the weekend and they were all out. Ya dont say, you had a multiple groups of people during Superbowl weekend?! Shocker! Thats great what about the patrons on Monday, guess we dont matter ... so after being told no to numerous drinks on the menu I finally choose a $10 drink. Which cost me $10.88 when I checked out. Principle not point.Obviously its Brooklyn, so no parking.They dont monitor the areas: multiple people using flash to take their selfies and speaking loudly in the wet area. Steam room = just a warm room.Suggestion:washcloths in the shower area???Rather than plastic bags for our wet clothing, why not a spinner to dry bathing suits?Pros:Robes large enough for a plus sized girl like me.Theres a groupon
Believe what the posts say this place is not tranquil, romantic, or elegant. It is falling apart. It is not clean and it is not relaxing.The best part of my visit was the treatment I received but I was concerned with how clean the treatment room was when I saw how gross the rest of the spa was. I give 2 stars because at least the front staff was nice and the treatment was relaxing.Marks on the walls, build up of calcium and lime in the showers, broken lounge chairs. It’s not cute. I would not go back. Tile chipped and cracked. Hooks and fixtures loose.This place needs to close down for a few weeks, get a complete make over and then maybe, it will be worth it.
I attended the spa at the invitation for a very good friends birthday party. I got one of the packages which included a 60 minute and a 30 minute service. Its a little pricey but includes so much including champagne, a complimentary cocktail with your dinner, bath and body products and full use of the facility.My 60 minute massage with Cara was AMAZING. She worked out knots in my upper back which I tend to get. I was super relaxed after.The dinner was really good. It was Thai cuisine which was the real deal.The steam room was fantastic.Plenty of parking across the street.Im giving 4 stars because:1. No snacks. Before our service, we were drinking Champagne on empty or nearly empty stomachs. It would have been nice to have some type of snacks available. The dinner was after all the services. We were super hungry.2. My facial with Angela? was not very good and Ive had tons of facials. I was disappointed. I would have liked a facial that was worth the money I spent. I usual have a nice glow after a facial but I got nothing.3. The jacuzzi is super small but relaxing. Its about the size of a small jacuzzi seen on cruise ships. Depending on the size of your party, not everyone can enjoy the space at the same time. And if a large group of people are using it for more than the recommended 15 minutes, no way youd be able to get in.4. For some reason, there is a tiny pool that maybe, maybe fits 2 people. Why is it so small???I would return for a massage and perhaps a facial with a different esthetician.
Booked a couples massage but feel it would be more cost effective with individual booking. Couples massage consisted of two rooms with divider open and each individual in a separate room. Could have saved the money and received an individual massage. Establishment was beautiful but couples in hot tub never got out. They treated the space as their personal oasis and did not consider other guest. Arrived early for the appointment. Waited at the designated location but techs were 10 minutes late to bring us into room. Another tech walked by a few times saw us and then a staff member came over to retrieve my information. No apology for the delay. They did honor the full 60 minute massage.
The worst spa experience ever!! The staff is amazing but the manager Ms. Rose is the worst. She was rude and unapologetic. When the chef did not show, her only offer was to allow us to order in. She didnt offer a discount on services not did she offer a complimentary or discounted beverage. That wasnt the only issue. All over the building you will see a promotion stating, if you leave a Yelp review you will receive a 10% discount. Upon completion of services when I attempted to call in on the ad, I was told a discount will only be granted if I provide a 5 star review. You can imagine after the experience my group of 12 had, there was no way I would offer a 5 star anything. I notified the manager that these scheme she presented to me was extortion. It is illegal to barter discounted services for undeserved reviews. I will never visit Body by Brooklyn again. Ms. Rose needs to either be instructed to take management courses or be deleted demoted. They manner in which she handled todays events demonstrates her inept aptitude in customer service. I had a wonderful treatment but it was ruined by incompetent management.
This was definitely not what I expected when I booked a special day for someone’s birthday. The facilities definitely could have been better kept in terms of being cleaner. The massage treatment room was fine and the massages were great but the wet lounge and rest of the amenities were lacking. Not a location I would return to!
The staff is extremely unprofessional and rude!! the guy at the deck had a major issue because I asked him to give me a breakdown of my bill upon checking out. On top of that I specifically booked a medical massage on the phone, told the girl ‘Ann’ that I have a back injury so that’s specifically what I need. She said no problem but I need to make a deposit which I did. Upon my arrival there was absolutely no consultation! They took me straight inside and gave me a regular Swedish massage which led to my psychotic nerve pain being worse. At the end of my massage I went to the front desk and spoke with the girl that booked my service this is where I was told “ oh we don’t do medical massages and our therapies did the best she could “. All this after the service and after my deposit. The owner came out and he helped in no way, once again the therapist did the best she could was his response. I walked over to the bar and the bar tender was in fact pleasant, after hearing my issue with the massage and OFFERED a complimentary drink. While checking out the same guy at the front deck ask if I was leaving a tip, I responded by saying no because I was literally in an excessive amount of pain. Then again his attitude started “your not leaving a tip for our therapist? Ok! we gave you complimentary drinks and you won’t even leave a tip!” In a very aggressive manner. I literally had no words, as a consumer it is my right to decide if I’m leaving a tip or not. Not to mention I’m standing there in pain and nobody cared as long as I paid. I ABSOLUTELY DO NOT RECOMMEND GOING HERE THEY DON’T CARE IF YOU ARE PLEASED AS LONG AS YOU PAY. DON’T EVEN ASK WHAT’S ON YOUR BILL. IT WILL BE A PROBLEM.
This was by far the worst massage Ive ever had, which was especially disappointing given how expensive it was. I get massages regularly and generally have a pretty high pain tolerance, but the masseuse used an insane amount of pressure on areas where I had told him I had injuries. When I asked him to be more gentle he told me it only hurt because I wouldnt relax and continued to tell me it was my fault throughout the massage. I ended up with bruises all over my body and my right wrist was so swollen I couldnt bend it for a couple days.
The massage was great, thank you Natalia. The lockers were broken. Food wasn’t being served. Drinks weren’t being served. The sauna was broken. They were under construction the entire time with random sounds going off throughout our entire stay. Not tranquil at all. The staff will pass you by and not say anything. Go anywhere else in Brooklyn.
The birthday girl was not happy. As a person who goes to the spa monthly I decided to try this spot since I was visiting Brooklyn.To summarize1.Nice spa2. Service provider was nice but not skilledMy services were subpar and It was hard to relax with the open concept and other patrons talking
Body By Brooklyn was an amazing experience. It was definitely a highlight to my NYC experience. The ambiance of the spa was second to none and the staff was extremely friendly and helpful. I will definitely be recommending this spa to all of my friends in NYC. Thank you!
This was my first time here, and I was really excited to try this Black-owned spa. There are just somethings that can be improved and I really hope these are addressed; I would love to come back and recommend friends to continue to support this business:1. I think the infrastructure needs a facelift….there are broken/incomplete light fixtures, some wood planks in the sauna are broken and popping up, the hot tub water left a white residue2. The staff needs to do a better job of keeping their staff related business out of sight of the guests (buckets and mops)3. When I was there there was loud jackhammering going on somewhere that was annoying while I was trying to relax in the saunas4. My masseuse was kind and did a great job but she was playing her music from her phone a little too loud and it was Spotify or Pandora so it was interrupted with commercials….ruined the mood
I’ve been here a few times but this is my first review. We came for a birthday during COVID and the safety precautions were in place. Extremely clean and sanitized. The staff was pleasant and professional. My masseuse was AMAZING!! Hands down best massage ever. Richard is the BOMB!!
Havent been there for a while but enjoyed all my visits a very comfortable, upscale environment. They have a very acceptional massage therapist named Ron who was very helpful with adjusting my back. I was pain fee for a long while after my sessions with Ron. Pain only returned after a visit at another day spa with a less knowledgeable person. Im sure all of their personnel are very good but Ive only worked with Ron. My only complaint is the food selection which was pretty much non existent on my last trip but was great on my first visit. Hopefully its back to standard.
I booked a birthday spa party for my mom. Shawn is the events coordinator and he assisted me with planning this event. Shawn was very informative and great with the planning. He assisted me every step of the way and made sure I was taken care of. I’ve been going to Body By Brooklyn for years and have never been disappointed. Great customer service and excellent massages. I definitely recommend!
Unfortunately I will not be returning and here’s why: today I had a very underwhelming experience to say the least. But before I get into that, my first experience at this spa was amazing. I first went early December, the front desk staff was great and helpful, my massage therapist Capri was amazing! He made me feel extremely comfortable and listened to any request I had as far as my focus points. He also recommended these wings that were really really good (pricey but good). He talked to me when I would tense up ensuring I could trust him and everything was great. After having such a great first experience I called to make a new appointment today, Capri weirdly didn’t have any time on the calendar at all so I asked the front desk staff to pick the next best person. WORST MISTAKE. When I arrived and met with the new therapist “Riina” she seemed sweet, I explained to her my bother points and asked if she could dedicate 10 minutes out of my hour to these spots, she responded with “I do this area this area then this then done”. That rubbed me wrong since I am paying for a massage I should be giving some direction. It was a very painful massage I was tensing up and when she asked if I was ok I would say no it hurts when you do that and there was no response just a change in area. It honestly was a waste. I’m in pain, super sore around my shoulders and when I went I wasn’t in pain at all just was looking to be pampered. Even worse when I left out to go to the wet lounge there were no towels AT ALL. No one at the bar area and then I was told by the front desk person there was no food or drinks anymore just tea unless I was with a party or in vip.... as much emails as I get from this place daily none of them never mentioned stopping food service. I am just upset, disappointed and in pain. A waste of money and a waste of my time.
I celebrated my birthday here on Saturday 12/15/18 & it was PHENOMENAL. I had the 60-minute Swedish Deep Tissue Massage & my massage therapist (Elizabeth) was incredible. I only had to tell her my tender spots once and she was on it. An amazing experience. The room was dark, zen & a total escape.As far as the ambiance of the wet & dry lounge that was awesome also. I saw reviews about the “quality” of furniture and it not being as upscale as it appears online, which I agree to an extent (tables & furniture in the dry lounge had rips & marks & weren’t “luxury”) but that didn’t take away from my experience at all. Everything was clean, very spacious and I had no issues. The locker room was clean & spotless and very nice. They had razors available, shaving cream, cotton swabs, & blow dryers. Everything was clean & organized.The staff were very nice. The bartender was very friendly, asked me why I was there & if there was a special occasion & when I told her it was my birthday she was super engaged and pleasant. LOVED my experience there 100%.
I had the worse massage when I came to this place. I repeatedly told the therapist that his techniques were hurting me. Eventually I had to stop the massage I couldn’t even get through the 90 minutes. But what made the experience worse was when I spoke to a manager about it he said he would speak to the therapist to get his side of the story then call me back and he never called back. I went on March 30th and it is now April 12. I even called the following day and asked for the manager and was told he like call me but didn’t. It’s not even about the money but the poor customer service they provided. Never again.
I would like to thank all the staff for an outstanding experience, especially Justin for picking out the right massage therapist for me. Justin is down to earth and has excellent customer service skills. This is what brings people back to business, in which I will be back often.Furthermore, I couldn’t thank Julia enough for an outstanding deep tissue CBD massage. She will now be my go to massage therapist. Thank you Julia you’re so talented in this field and I felt like a million dollars when I was finished.
Went with a group of friends from work to enjoy a relaxing day. We spent a lot of money for below average service. The staff was rude, the massages were disappointing to say the least. We had a vip package where we could choose from a variety of massages, the masseuse told my friend that the massage that they wanted was extra because he didn’t want to do it. No communication between the staff so there were a lot of misunderstandings. Total WASTE of money. Paid for 60 minute massage in the package but only got 30 minutes because of their fault for holding us discussing payment details etc. we were there 30 minutes early and still started our massages late, when we asked for out full time and explained why it wasn’t out fault, they refused to accommodate, stating they have more clients. The place was practically empty. The pictures I saw look way different from the actual place. Paid for a 5 star experience but got a 1 star experience. There are so many things that I could write but it would take pages. Never going back.
So the last time I had a massage was pre-quarantine. And I needed one so badly. It was my friends birthday, so I found my excuse and booked us some treatments. We both had a 90 minute massage and let me tell you it was amazing. We both felt so relaxed and the food we ordered was so delicious. Its the day after and I am still on cloud 9. Thank God I dont have to work today because i would be no good! Haha. Everyone was professional and welcoming. I am totally going back and dragging my friends with me!
The wet lounge was fun to use, but the facility needs work. Most of the lockers are out of order and the bathroom had no lights. There were no towels available and was offered only one each. I will say that the facilities were very clean. Had to call the front desk phone to get someone to show up just to greet us. The massages were below average and my masseuse fell asleep during my session.
One of the best Mothers Day Gifts!I had the best gifted hands, professional, wonderful personality woman give me & my bestie a massage & facial!Angela, you are the BEST!!! Thank you for bringing these muscles back to life & giving my face the vitality it so desperately needed! 🥰🤗🙏 You are truly amazing!! Thank you! Thank you! Thank you!!See you every 3 weeks! 😁
I received a gift card for this place last year, I must say its nothing that I expected. To start off its not as glamorous as the website makes it seems. Front Desk staff was pretty nice and polite. The locker room was a regular standard locker room, the temperature in the sauna was great but had a weird smell. The Jacuzzi was pretty small only about 4-5 people fit. When it comes to food and drinks they are robbing people. All the food is purchased by the market they have on the same block that they sell for doubled the price. The drinks arent made by licence bartenders, front desk staff make the drinks which werent all that great and also expensive. As for the massage itself, it was great I dont remember his name but I left feeling like a new person. The way management speaks to their employees is horrible, this place has major potential just need a few minor adjustments and new management.
This place had its pros and cons, but i must say upon entry...i was not impressed. The spa is covered by scaffolding so i could not find it for about 10 min. Once i did find it, it wasnt open yet (had about 10 min till open time), but the owner(i assume) was super sweet and let me come inside.A huge turn off was that i was allowed to walk through the locker room with my boots on they did not make me swap into clean indoor shoes until i asked. So traces of fecal matter is probably all over that locker room.🤮The locker combination situation was a headache had to keep re doing itCleaning staff was not wearing a maskThe fire place was soooo cozy and niceMain sitting area was relaxing and a cool vibe with all the lounge chairsBartender was personable and made good drinksWet lounge area was nothing spectacular the jacuzzi was small the dry saunas are under construction 😔Steam room? Eeehh it wasTHE CBD SWEDISH MASSAGE WAS EVERYTHING! SOOO RELAXINGSedona mud wrap was...eehh nothing to talk about plus my masseuse seemed a lil intimidated by my body (plus size woman here)Showers were clogged. Water was not going down definitely hampered my experience total germaphob hereFacial was eeeh? Saw no difference in my skin it was relaxing, though.Drink couldnt be served till 12 pm so no mimosas hereThai Food was goodServices are pricey a bit
A beautiful day of tranquility and wellness at its best. The wet lounge was clean, all the saunas worked really great. Service was impeccable. Staff kept walking around making sure everyone was pleased with their experience. Very much so needed, it seems they have increased their level of hospitality and service. Loved my self care day at Body by Brooklyn today:)
I was gifted a spa day experience and I truly enjoyed my time there. The staff was friendly and always available to answer my questions. I loved my 30-minute CBD Hemp Oil massage and enjoyed using the wet & dry lounge. I would totally recommend scheduling a spa day with friends and family!
Horrible experience the jacuzzi wasn’t working and they weren’t accommodating for it. Staff was very rude from the moment we were greeted. The place overall was outdated and not clean. Robes/towels were dingy.The sauna was dangerous -wooden chairs had splinters and the nails were coming out which stated “careful dangerous to touch”.Hands down the worst spa/customer service experience I have had in life.Sad because I wanted to support a local business. Will not be returning.A spa experience should be relaxing starting from the moment you enter with staff and they failed to even service that.Wish I remembered to take photos. Do yourself a favor and go elsewhere for spa services.
Did couples spa in the VIP room. The service was great a s Christina was on top.of it. We came at 11am, so it felt very private. The facility was very clean a d VIP room was all that! We were able to play our music and drink champagne the entite time. The massage was 60 min aromatherapy, pretty simple nothing extra, but they did help me clear out my stuffy nose.The food served in the VIP was amazing and more than what I expected. We were like kings and queens all day. The staff and patrons were black and so it was very comfortable for us. Very clam professional environment.
There’s a lot of negative reviews about this place, but I didn’t have that kind of experience at all.I thought the atmosphere was calming and serene. Everything was neat and tidy and the staff was friendly as could be! I felt totally comfortable the entire time I was there.The price was absolutely right for my deep tissue massage (and the benefits were lasting, let me tell you!) let alone the martini room! When I found out they also do weekend brunch, well, there are future trips planned. Let’s just put it like that.I will most definitely be coming back!
Were on a tight budget, so spending money at a spa is a pretty big deal for us.Not sure whats up with all these negative reviews. The place I saw was clean and spacious, with plenty of room to relax. All day wet lounge passes were well worth it. The staff was friendly, courteous, and seemed pretty serious about making sure we had a good time.
This is by far the worst possible spa I have ever been to. The location is incredibly inconvenient and unsafe. The facilities are derelict and just about everything is broken and out of service. The staff are unfriendly and there is maintenance staff constantly walking the floor disturbing the peace of the customers. The facilities are dirty and smelly, the towels and bathrobes are dirty when handed out, most lockers are broken, the jacuzzi is overly chlorinated and the services run late by over 30min. Avoid at all costs - worst possible place to spend an afternoon.
They loss their touch. The ambiance is still nice and the massages are good too, but thats about it. They are under staff so you always have to walk to the front desk to ask for a bartender. Their white fluffy robes are beige. Some of the lockers are either broken or the batteries are dead. For as long as Body by Brooklyn has been in business. Its time to up grade your materials.
This was my first time going to a spa and it was NOT what I expected. Front desk receptionist were rude and did not tend to guest. This is not the behavior you want to walk into when it’s your first time and you plan a day to relax. Front desk is the first impression and I was not pleased. When you walk in a facility where you are spending your money it should always be guest first. We should not have been able to hear conversations from the back while being ignored and waiting to be helped.When I found the company on Groupon it said the coupon was for 2 people. I called to confirm availabilities and details before purchasing. The receptionist told me multiple times that this ticket for the VIP room allowed up to 4 people. After purchasing I called 2 more times to match up the information on the coupon and the info I was given. I said “ are you the woman I spoke with early about the Saturday 12pm Groupon?” She said “yes”, and I proceeded “Just to be sure my coupon says 2 people for the VIP and we are driving from new jersey but you told me for my Saturday appointment I could bring up to 4 including myself. Is it 2 people or 4?” The woman answered “4”. After the 45 minute drive when we arrived only 2 of us were able to use the VIP room. I was very upset because I called multiple times to confirm a group of 2 and the receptionist ensured 4 was ok. When I told the receptionist this her response was “oh well that was our new receptionist so she doesn’t know policy.” We were not compensated for the false information. If you are training a new receptionist she should not be left alone to give out the wrong information, (our money and time should be just as important to the employees as to us because it’s being invested into their business) but from the experience I had, The other receptionist were barely up front to help so that’s probably why she gave out the wrong information. Overall the facility was beautiful and the masseuse were great and pleasant to be around. They are the faces and the attitudes you want to see when you walk into a spa, not the receptionist. When I do spa again I will NOT return I Would rather spend my money somewhere where i am treated like a paying guest and like my time matters. Also when guest tell you it’s their first time in your facility your top priority should be to make sure they return. Too bad the masseuse can be affected by the people you see before you get to them because it’s all about presentation. I would not recommend someone to come here unless you want to yell hello to the back every time you need help. I felt like my time was wasted and I could have been enjoying myself with my friends at another spa. Which I intend to do next time.
People there are very nice especially the receptionist. But the place is very old and run down. A lot of lockers dont work either.Regarding the masage itself, the lady was friendly but spoke limited english (I think she was polish) and the hot towels she used on me smelled from old oil! I grossed out!Anyway, Im looking for a thai massage next time cause they are the only ones who do the job best!
I have been to this spa a few times and I have always been treated well by staff. I never seen the spa dirty or the spa locker rooms unreplenished during my visits. I was able to have a light selection of food and quality drinks. However, I do remember events happening during certain spa visits on a Friday or Saturday which can be very noisy and not so private or tranquil. Other than my spa preference, Ron is the best massage therapist at Body by Brooklyn.
Perhaps my daughter and i went on a down day because our experience was mediocre at best. we arrived and no one was at the desk for about 5 minutes. that gave us time to notice the lobby was dirty. not what you want for a first impression and probably followed me through the morning. after my first treatment (which was a good massage except that i could hear everything the women in the room next to mine was saying and she talked a lot) i was told my facial would begin in 5 minutes. after 25 minutes of sitting and waiting i finally found a woman working in the laundry room to find someone to let me know what was going on. i did not feel the woman doing the facial knew what she was doing and worked too quickly to allow for relaxing into the treatment. after our treatments we were going to have lunch. again after waiting 10 minutes and having no one at the bar to take our order we left and went elsewhere for brunch.i would not recommend this spa as it simply was not professionally run.
Love SPA Day and each year we try a different one. Body By Body I had wanted to go and my fried got me a $200 gift certificate. 🤗🤗 I got a aromatherapy message and a facial (total cost $234), I enjoyed both the warm ambiance, the Jacuzzi and the wings. Thats all. I was expecting more. They had outdoor. patio reclining chairs were the Jaczzi was at, the salad had only one dress ( it was spicy and had peanuts). They were no staff, no one to take orders for drinks or food. My suggestion a relaxing quite room with real recliner. Variety of food. And experience staff. They messed up on my bill 3 xs and I had a gift certificate. S m h Too much money for lack of quality service. I didnt feel like a valued customer from Ms Tukkie.
My experience at Body By Brooklyn was exactly what I had hoped for! From the atmosphere to the facilities to the services, it is truly a great spa. I got a Deep Pore Cleansing Facial and I was very pleased with the results. It was the perfect length of time and I felt extremely relaxed throughout the entire hour. After my facial I went into the sauna and fell into a truly blissful and serene state--something that every college student needs to escape to every now and then!The other great thing about Body by Brooklyn is that they have a Martini Lounge! Although I didnt go in as part of my visit, it looked as though all the customers inside the lounge were having a great time. I also saw that there were private parties and catered events, something that not every spa in the area has. I would definitely book a party here for an event such as a birthday party or a reunion of some type with close friends. If youre in Brooklyn looking for a relaxing, luxurious spa, Body By Brooklyn will not disappoint!
This was one of the grossest places I have ever been to. In terms of a spa, this is more of a dive bar with a pool then a spa. Robe was filthy, lights did not work, lockers were taped up, the saunas were both not working, warning signs about people stealing your phone from your robe, it smelt like curry throughout (not a bad thing, just not what I expect at a spa)... Just so very gross.
I guess I did this backwards and looked at the Yelp page after I went to BBB, but looking over their uneven reviews, I just wanted to throw my opinion into the mix.Staff is the most important asset for any business and the buck stops with the manager, so congrats to whoever is in charge, because the ship seems to be steadied. Service was friendly and professional and everyone I came into contact with either greeted me or asked if they could do anything for me.I went for a 90 minute deep tissue and 30 minute reflexology massage - definitely two of the best treatments Ive ever had, and Im pretty big into both.It wasnt my plan, but I did get a pedicure I was really happy with - I cant speak to the color selection because I use my own polish.The facilities are super clean and spacious, and I probably should have gone for the wet lounge/steam room, but I was pressed for time and was on a mission to get the horrible knots out of my shoulders and restore my feet to normalcy.WIll definitely be back to check out the rest of the place.
Janelle the Manager was rude and disrespectful. Poor customers service. Kelsey was very nice and have good customer service. Jkey the bartender was nice and drinks was nice. The experience was nice. But in the Beginning when Janelle the Manager came and kill the whole vibes just as we got there to sign in. Didnt care what she said to her employees in front of us about us.
Personally, I thought this place was awesome. Ive been to a ton of massage places in the last year because I hold a lot of tension in my neck and shoulders, but usually no one really helps all that much. But after going to Body by Brooklyn, its been WEEKS and I still feel great! I will definitely be going back to them in the future.
My therapist is all mine. Im going back monthly. If she left this establishment Id follow her. In any business there is always a negative person, but she was so insignificant Id ignore her again. Their greeting staff and reception was very sweet. Thank you ladies of the positive forces. 275 park avenue for body by brooklyn is near the corner, and not the green gated building. The spa needs a larger sign. Thank you son for my birthday gift. Facial and deep tissue massage.
If i could give this place -1 star, I would. For my birthday weekend, my husband and I decided to get a couples massage. I called this place and was met with the worst possible customer service Ive ever experienced. The first lady that answered the phone told me that they had availability for the date that I wanted to book however, Samantha came on the line 2 minutes later and informed me that they were booked. I attempted to explain that the other lady just told me the they had some slots and if she can double check just to make sure. Samantha refused to check. Samanthas attitude was extremely rude and unprofessional. She proceeded to tell me that I should go to another place. Yes, thats exactly what Ill do. In fact, I hope everyone goes to another place. I refuse to patronize a store that behaves as if they are doing me a favor. Please everyone, do yourselves a solid and stay far away from this place.
I have never been here, but after sending my wife I will send her again. Without going into too many details of the services she enjoyed there, I can tell any guy out there that if they want to score major points while doing practically nothing (outside of sending their wives out for the day) send them here.She felt like she spent a bit much, but for a spa of the quality she described, I didnt think so at all, and for how relaxed and happy she was upon coming home, Ill send her back at least once more before the year is out.
The place it self is a great place. The managers attutide is a bit much. She’s rude and inconsiderate. I book the couples massage in the VIP room the massages were great. The VIP room would hv been great I guess I’d rhe music and the TV worked. I informed the Manager of this issue before we even got to enjoy the room it was a gift for the hubby. I also thought that was part of my price. I asked being that these two devices don’t work is there something being taken off. She instantly said NO! very firmly. Then she went on to say “You people open the Champagne and ate the chips. Ok that is true but we thought the the items was going to be fixed. We were in the room for a hot 10-15 min. So nothing was fully consumed. She was very rude up until I told her I wasn’t there to argue with her, and that I was in the law enforcement field she changed her tune. It shouldnt have went that far. She should have tryed to find a solution. Needless to say I had to cancel the VIP room. And that part of my husbands gift was reined. The place itself is great the manager is the worst!!!She needs people skills. If the manager can’t assist with issues that the customer is having what good is she/him.
Body By Brooklyn is the best kept secret in Brooklyn. It is a hidden gem that inconspicuously sits under the BQE. The outside is nondescript and bland so when you open the door you would never expect to see the clean beautiful decor that greets you. The receptionist was friendly and professional. She explained how to use the lockers and the services that are offered. The locker room was bright and immaculate. I was booked for a facial and was promptly called for my service. My facialist name was Maureen. She was very experienced and exuded professionalism. At completion of my service my skin was glowing. I then went to the bar and topped my wonderful day off with a Bellini. My spa day was a wonderful adventure in the best kept secret in Brooklyn.
Nice facility, mediocre treatment. Had the hammam with massage package. Both were underwhelming. The practitioner appeared to be simply going they the motions and not really connected to the process at hand. So the treatment was as blame as he was. He had a very pleasant disposition but the treatment was not good. Im sorry to be disparaging but feel compelled to be honest.
Having access to the steam room and sauna prior to my service was nice but I would be cautious when booking a skin service. I had a few break outs when I went in for my facial and when I left they were incredibly inflamed. I also informed my facialist that the last moisturizing step was burning parts of my face so she removed it with a wet towel and then said I was done. My face felt tight and I left with dry patches around my mouth.
It was my first time visiting a spa in Brooklyn and it is one to write about. I would not recommend visiting that spa to anyone especially if the manager Kristal is on duty. She is disrespectful and have no customers service.The other staff members were nice and accommodative, my facial was great and everyone enjoyed the treatments they received but that manager Kristal need to go back to school for training in management and customer service.I am a Business woman and I know what it is to ensure that my clients are always satisfied and dont leave my place of business with a bitter taste I their mouth. I must say my family and I left with a horrible taste in our mouths.Shame on you Kristal!!!!!!!! You just lost a whole lot of business I have 2 wedding parties and a few birthday gifts that I was looking for a spa to host and get gift card but I can assure you, body by Brooklyn will not be in my list.I did make a written complain to the owner, I do hope it was delivered.
The massage was great but the lady on the front desk needs to be trained. I was surprised at the cost of my massage, although granted I must have seen them at some point HOWEVER being told it is cheaper than Manhattan is 1) rude and 2) not true.If thats a way to entice people back its not. Looking at other reviews I wonder if this was Kristal?Rude and uninviting. Would recommend going elsewhere
Its a lovely way to relax. Lot of little improvements they could make to make it top notch. The hot tub is nice (could be a hotter though), steam room is great, sauna is nice and easy (touch hotter), Russian sauna is right on. If they were a little more on top of cleaning up (lots of towels and robes left everywhere) and maintenance (water fountain needs to be fixed or removed, plumbing on the hot tub and plunge pool need work, locker area looks rough) it would easily jump up to 5 star place. People there are wonderful.
Had my 40th birthday and Leah was absolutely amazing putting this party together. My guests were very happy as was I. She kept me up to date with any and all changes and anyone that can make a Gemini happy deserves a raise. The only reason it wasnt 5 stars was because some of my guests were turned away from paying in cash in person as opposed to online even though it was before the actual party. If this is a spa policy it needs to change. Thank you Leah. She made sure this didnt deter my guests from coming. Youre awesome!!! We were 18 deep and everything was smoothe.
DO NOT GO HERE IF YOU WANT TO RELAX! EMPLOYEES ARE TO LOUD AND FORGET THAT THEY WORK IN A SPA TYPE ENVIRONMENT! Almost everything about this place was WRONG! No towels in the bathroom where there are shower stalls, poorly maintained I must add. The massage was decent but Ive gotten better from non- professionals. If you ask any of the help/staff for anything youre greeted with a snarl! Just bad business! I have to say if anyone likes this place theyve NEVER been to a REAL spa before! I wish I could give negative stars!
Body by Brooklyn is truly a divine experience. I would recommend to anyone who wishes to reward themselves or someone special with the ultimate spa experience. Yet it is more than a spa. It is self-indulgence without the guilty feeling. It is pure bliss. And it is all made that more enjoyable by the wonderful staff that caters to your every need.I have found a home away from home. This is my own little oasis of peace, serenity when not vacationing. It is almost like taking a vacation in Brooklyn; and enjoying every moment of it. I have already picked up a few gift certificates for Mothers Day.
I got a great massage, the sauna and cold tub is tiny. The steam and dry sauna room was ok. Lockers are super big but the service at the desk was weird, fake and unfriendly. (Not all but most) they told me they were filled to capacity then sold a day pass to a woman right in front of me! Lol ummmm yea, I wont be referring or coming back.
I love Spas ..the service here was good. I got the Turkish Hammam but it was not like hammams Ive experienced in Turkey. The food not so good. Do yourself a favor and not go on a Saturday if you are looking to relax.Also I was there with a party and they made us share lockers. There was no way the place was that packed that people need to share lockers. Also the lockers are small.
My first spa experience was a great experience. And it was on my Birthday.(1/6/14) I did the Red Flower Hammam Treatment, so Love It. I had a therapist name Ron, he was great. Such a Gentlemen, talk me thur how the treatment works and was great to talk with. After my treatment I had a drink and lunch it was very relaxing. The place is not crowd you get to enjoy the wonderful experience. I will be going back. Thank you Body By Brooklyn...
I had book a couples massage on June 24 but I had to cancel. I havent even gone to this place yet and was receiving bad customer service. When I called to cancel they told me my deposit will be refunded back within 3-5 business days. 3-5 business days has passed and still no refund, I called the place a couple of times and left voice messages and no returned my call. I called on Saturday July 7 the following week and finally spoke to the manager named Dimitri. He told me my refund process did not fully go through and had to redo it again. He was very rude to my boyfriend on the phone and needs to go back to management class 101 to learn how to deal with people. I will not recommend this place to anyone I know
My Body By Brooklyn experience was less than desirable. My fiancé and I decided to go here after the Brooklyn Half Marathon on March 16, 2015. I will start with the so called pros: 1. There was a decent amount of parking directly in front of the building; 2. they only have three showers, but they are huge and can fit a half dozen people inside one; and 3. the staff, although they could have been a little bit more on the professional side, they werent horrible. The restaurant/bar area was ok, but not very tidy. The sauna/steam room area was cool in that it was co-ed, but the cold plunge pool was out of order - not that anyone was really interested in plunging into a pool of cold water anyway.I purchased the Swedish massage - which is my favorite and I get a Swedish massage at least once a month. My massage was set to start at either 2 or 3pm and my therapists name was Boris. I arrived at the waiting area approximately 8 minutes before my scheduled massage. However, my therapist didnt show up until 20 minutes later. I was waiting so long, that I asked the person (who I assumed was the manager) to make sure I had the time correct. She came back and said that he should be out shortly. I then waited another 10 minutes. When Boris come out to greet me, he looked a little weird and was speak so low that I had to keep asking him to repeat himself. It was as if he was high or something.When we got into the room, I explained to him that I was ticklish on my knees (I know it sounds crazy), but if he could please not touch that area b/c it is uncomfortable. He told me to lie on my back. face up - which I thought was strange. Like I said above, I get massages all the time and Ive been asked to start my massage laying on my back. When he came back into the room, he told me to put both arms behind my head and started to apply lotion under my arm right next to my armpit which is a very sensitive area. I had the right mind to get up and leave but my body was exhausted from the race and I really didnt want to make a scene. He kept just lightly touching me with lotion and then when he got to my knees, he kept touching my knee! I informed him on several occasions to stop touching my knee and to also stop just applying lotion. I paid for a massage and expect that. He kept apologizing but doing the same thing. When I turned on to my stomach, he never really massaged my back but kept trying to tickle my arm, putting his fingers in my toes, and pressing my head into the massage table. I finally made him stop because I was so tense and uncomfortable that I could not take it anymore.I felt so violated and disgusted that I immediately went to the front desk and complained. The young lady look at me with a blank stare and very much uninterested in what I had to say. I asked if anyone else ever complained about this guy and she said “never”. At this point, I was in a rush and didnt have time to take it to a manager.Im not a complainer, but I have to say that it was the worst experience of my life! If you ever go to Body By Brooklyn, I would advise you to NEVER get a massage from Boris.
Not normally the kind of person to write a review, but Im trying to get into the habit, since Ive benefited so much from everyones collective wisdom. Ive lived in Fort Greene for almost two decades... we have come a long way huh?! That a large spa would land in this celebrated and now moneyed hood is no shocker. I was gifted a massage a year ago and finally got the chance to redeem yesterday. To get to the point: the massage itself (administered by Kevin) was fantastic. That dude was a pro. But the facilities (or wet lounge in BBB-speak) are quite mediocre. I read here before my visit that the hot tub was maintained at 95 degrees, and I was sure that mustve been a one-time issue. But that was exactly the lukewarm temperature all day long. Not a pleasurable Jacuzzi experience. Im sure theres regulatory mandates at work but does a 20 square foot hot tub have to print its 26 depth around the perimeter eleven times in large type? Eleven! Weird distracting design things like this are in abundance. Theres no silence in the sauna or steam room: Hasids volunteer technology gadget reviews in broken Yiddish and heavily tattooed gangster types mumble to themselves. The steam room was not adequately steamy. Towels ran out. And lastly: the ~$10 remainder of a $100 deposit to reserve the appointment was not refunded, even though I was told it would be on the phone. Not worth arguing about, but certified the fact I will never return. Body By Brooklyn is overpriced and under delivers. Id go further afield next time to get a more relaxing, hotter hot tub experience.
Unfortunately, Body By Brooklyn is losing its groove. They need a revival!!!I planned a ladies night out event and the bartender was gone. The menu for their lounge needs to feature more authentic food, not nachos and Sabra Hummus. When the receptionist offered to make the drinks for us, we had to return the drinks because the wine tasted like juice and seltzer.Even worst, a glass was dirty with what seemed like a lip mark.Then came the massage to save the day, right? WRONG!!!There was an obvious space heater in the room. Not the cute executive professional type, no, it was like the tall Lasko towers :-( What is going on?!? Five minutes into the massage, the WiFi went down. As a result the zen like spa music shut down in the rooms and you can hear everything in the corridor throughout the massage. Not cool. 1 of my friends came from out of town and I apologized to her and the other ladies for the experience repeatedly. This could have been one of their worst days ever, but there were no apologies or any form of restitution which led me to believe this was their new norm.Body By Brooklyn has so much potential, but clearly the standards are low. I hope they get it together soon, it use to be one of my favorite places to relax.
Maybe its cause Im a dude I dont notice as much as the women, but i thought this place was great. I got a gift certificate for Christmas from my mom, she always gets me massages and I had the Concrete Jungle Juice cocktail and then the deep tissue massage.Needless to say it was relaxing, after the pain...but thats cause I carry a lot of tension, who knew, I thought I was much chiller!??!!!!Anyway, I go once a year for massages, but after hitting this place last week, ill probably try to change that and go three-four times a year, after all I deserve it!
Good evening.I had a very poor experince. I received a gift for thos place and set an appointment. I had to cancel due to work . They rescheduled it. It was 24 hours before. I had an emergency and had to reschedule. I didnt receive a call back. So I called them 2 days later. They told me I shoild have call 48 hours in advance. was hours in advance. I wasnt aware of that. They young told me she call both numbers when she lied about it. She called the wrong number. So they are not giving the refund.I believe its wrong since they told other people I know whom goes there told them 24 hours in advance like I did. Itsnot about the money. The part that really disappointed me was they said the manager was going to call me back. They never did. They were never going to call.Thats poor integrity of the business.Ive been there before, Never had a problem.The ethics of this establishment has changed.They lost my business.Its not a bad place , just poor service.
I found Body By Brooklyn on my last trip to the city. I had an amazing experience. The atmosphere was super relaxing and the staff was extremely helpful and friendly. I had a deep tissue massage, and a quick steam, both were exactly what I needed. The highlight of my trip!
Wow, this place is beautiful and just relaxing. I normally don’t treat my self to any thing special so when I do I want the best and the best is what I got. I got the swedish massage and oh my, I felt like I drifted away on vacation in the islands for a little while. My muscles were relived of the stiffness I usually suffer from, I walked away feeling like I had a new body. I had such an incredible experience at Body by Brooklyn, I can’t wait to go back one day.
The manager was extremely unprofessional. Her tone was rude and she made it seem like we were wasting her time. After not liking what I paid for she did nothing to rectify matter. Then call 2 days to say I owe a deposit fee after they messed up and charged someone elses card on file and demand payment. I will never go back.
Body By Brooklyn is the kind of experience I thought only movie stars could afford. I was absolutely stunned at the kind of service I got for only $45! The Russian Sauna alone would be worth the price, but what I wasn’t expecting was the ease of relaxing, where none of the staff were anything but calm and helpful all day. No one tried to push extra services on me, though they were available. I left feeling more rejuvenated than I have at spas that cost three times as much!
I been here the experience was wonderful that why Im treating myself for my birthday, the last time I did it was on my anniversary with my soon to be ex husband, anyone that is reading this post I advise you or friend families and just a nice person you know to go and enjoy the experience. 😀😍
Body By Brooklyn is the WORST experience you can hope to pay for!!!! It is the most lame excuse for a Spa after the appeal of the asthetic which is quite worn in now, wore off.Completely useless staff that are totally ignorant about the industry or even basic elements of service, treatment and professional behavior. A clear sign of NO training what so ever and not attention payed to hiring qualifications. It appears as though the manager has hired all of her friends whom all consort to cover her butt as she must be the worst manager I have EVER had to confront on a professional matter. I have been to this spa about 4 times, each time thinking it would get better after incessant complaining from day 1: when the jacuzzi was at 98 degrees for the entire day and the so called bar was basically out of ever liquor one ordered. Staff on cellphones and eating food in plain view.... all the while having not a CLUE as to what they are there for.The last straw was yesterday when I took 6 of my staff members there for a staff appreciation day / holiday party. I got everyone mani-pedicures and lunch. I spent over $500 collectively throughout the day including a big FAT tip for the esthetician and bar tender - the ONLY two who had a clue).THE JACUZZI WAS AT 96 degrees the ENTIRE day!!!!!!!!!!!!!! $500.00 and not a drop of hot water. The management is AWFUL and was no where to be found throughout the day when all 15-20 of us in the Wet Lounge were complaining about the water temperature while sitting in a jacuzzi that was colder then our body temperatures. All complaints were met with a bulls@#t story that they have been telling since the first day I had had the jacuzzi issue 6 weeks prior.... it takes a while for the jacuzzi to get warm (it was 12 noon, they open at 10:30am), it looses warmth throughout the day (I have managed fitness centers with jacuzzis... this is a lie), there is no way for us to adjust the temperature (also a lie)... So basically, you can complain that the water is cold and they agree with you that it is cold (yet will state that it is actually 2 degrees hotter then it reads), and that it should be warm)er), but they cant fix the problem within 6 weeks let alone within the time it would take to appease a customer. Nor will they compensate an individual who fellvictom to their inability to run a business and do their job.When I checked out and asked if the manager thought I had the experience they looked to deliver, she simply back tracked and side stepped knowing full well that the simple fact of having her jacuzzi off line was catastrophic. After having had visited several times before in the midst of complaints, I THEN bring in 6 people on my dime, spend over $500.00, your establishment drops the ball on the day and guess what??? She comped me one drink for my troubles...WORST MANAGEMENT EVER!!!!!!!!!!!Clueless meets Dumb and Dubmer - why are you a manager?!?!? what are you doing in NYC?!?!?Go stock shelves in NebraskaBBB, Thank you for one of the worst experiences in my consumer life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Oh, and the food sucks, the flip flops break and also are VERY slippery (let your lawyer know). Watch out for the stains on the towels and bathrobes..... not sure what theyre from. You will NEVER find a tatter / fray free towel as they all seem to be purchased (or gifted) from the lost and found bin on planet Funktopia. On Funktopia, everyone is filthy.
I booked a massage with my husband it was ok but the music during massage was to loud and not really relaxing at the end of the massage someone knocked at the door very loudly... then we went to wet lounge and this was REALLY DISAPPOINTING, the smell in the pool is AWFUL people are screaming laughing so it’s impossible to relax. All the products to clean the pool are in the middle of the area The sauna was clean and ok but there is no much to do you don’t feel comfortable to stay for resting it’s not calm at all even close to the fake fireplace people where organizing birthdays so it wasn’t easy to stay and enjoy.bdbd I don’t recommend I’m reallyDisapointed.
Total reviews rating 4
199 Reviews for Body By Brooklyn 2023:
Review №1
2022-01-22I love this place! Definitely made my top favorite spot to relax in brooklyn. I got the body stretch massage and it was amazing, i feel rejuvenated! I love the lady I had her name is Anchalee. She has gifted hands. Definitely recommend and i’m coming back here
Review №2
2022-03-14I celebrated my 48th Birthday at Body of Brooklyn. The lounge, Cabana, food, massage, facial, wet lounge, customer service was amazing. I had such an amazing time celebrating my birthday. Thank so much Body By Brooklyn for making my birthday a success.
Review №3
2022-01-16The hostess Shawn was very unprofessional Me and my group paid over $500 to have a VIP section he did not make sure the section was secure for me and my guest other people where sitting in our spot when we went to the bar to get our drinks made Shawn aware of this he did not accommodate us bcus of this an altercation broke out people was all over the place wallet was taken before security was even called I felt Shawn should’ve asked the individual not to sit there and inform them if they didn’t move they would have to leave bcus we paid for ourVIP service it’s a whole pandemic even tho vaccination cards was checked upon entering but once you got in people where all over the place we didn’t even have a locker for clothing our items was put in a garbage bag and we where given a number when it was time to go they had to look over all the garbage bags they collected.Shawn and his staff was very unprofessional I want a refund and a apology pics before we went in
Review №4
2022-04-17It was good just wish they could of given me more of a deep tissue massage. Places very peaceful clean and tranquil. I dont like that you have to provide a covid-19 test before you wont go in though.
Review №5
2022-04-27I had a great time visiting this place with my friends. I started with a nice deep tissue massage, then relaxed at the hot rub, steam room and saunas after. The massage was pretty good, and the price was also great. The massage included access to the facilities. This is where I think it might fall a bit short. While the hot tub and steam/saunas where great, the place is a bit small. We went early and thankfully there wasnt much people so it was ok. I just wish the hot tub was either bigger or that they had another one. Other than that, the place was great.Food was nothing special, but still pretty good, and the bartender/server was also nice and helpful. I will definitely be going again soon!
Review №6
2022-06-17This place is a hidden gem. I love the setup and really enjoyed my experience. The recommended spicy chicken was delicious. My masseuse Gloria was great. She loves what she does and makes sure her clients feel comfortable❤️❤️Definitely would return for service/experience.
Review №7
2022-04-22I booked a 90 minutes massage and a 60 minutes facial. How disappointing. Although the person was nice, her message skills was horrible. I felt worse at the end of the massage than I did before it started. The facial was half done. There was a face cloth covering the top half of my face during the entire facial. I had half a facial.I didnt get to explore the whole facility.
Review №8
2021-06-23Body by Brooklyn was an amazing experience! My facial and chocolate massage was completely amazing. I definitely will be going back as soon as there is availability. Make sure you book in advance, and it is worth it!
Review №9
2022-04-25All of the negative reviews here are true! I still took the chance to visit this establishment despite the poor commentary. These people do not care about their guests and do not work with you despite any negligence found on their part. Customers should always be a priority and Jasmine and Tony have lost sight of that. For anyone willing to spend their hard earned money here, good luck! Try Bathhouse instead, the experience is worth it. People should always be valued as human beings wherever they go and this place have proven otherwise. If you value your peace, save yourself the trauma and go elsewhere. Youve been advised.
Review №10
2021-09-30My bridesmaids and I came here as the start of my night out for the bachelorette party. The spa experience was divine. I absolutely loved my massage therapist and we were offered champagne on the house . The facility is clean , neat and well taken care of . I would definitely return to this spa again.