Brickmans Ace Hardware Lower East Side Paint Hardware Building Supplies Blinds & Shades Electrical Lumber in New York
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New York, New York County, New York, US
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Site: http://www.acehardwareles.com/
- Monday:7:30AM–8PM
- Tuesday:7:30AM–8PM
- Wednesday:7:30AM–8PM
- Thursday:7:30AM–8PM
- Friday:7:30AM–8PM
- Saturday:8AM–8PM
- Sunday:10AM–7PM
Mixed feelings. Theyre helpful enough if asked, and give you room to look around, but the price youll get charged at the register likely wont match their website or the shelf tag, which is a deal breaker in my book.I tried to buy 2 things, one was 20 dollars (50%) more than the website, the other was $10 (100%) more than the shelf tag, and no one seemed concerned they were advertising the wrong prices. Theres a reason Amazon is winning! Perhaps another hardware store in the area will be better...?
In a world of big box paint and hardware stores H Brickman and Sons stands out. From knowledgeable and friendly staff the store gives you that local mom and pop feeling. Reasonable pricing and superior customer service, especially from Rodney make this store a true gem in the cold, bland world of super retailers.
They have everything one might need for projects large and small and most importantly for me they have great service. There is always someone available to ask for advice and to answer questions and everyone who works there is really nice and helpful. Very cool independent store. And they will let you bring your bicycle in!
Come here to buy some painting equipment and struggled to get someone to help me. I heard an employee asking someone in the aisle next to me if they needed help and that customer declined. So I was going to ask for help when the employee reached my aisle. Disappointingly, when I saw him at my aisle and asked if he works here, he looked me straight in the eye and walked away. Not a good feeling and can’t help but it wonder if it was cause I’m Asian. After all, it’s not the first time I’ve face these micro-aggressions. My boyfriend tried to get someone to help us but couldn’t find anyone. We ended up figuring it out ourselves. Convienent location but experience left a bad taste in my mouth. The only nice person to us in the store was the cashier so shoutout to her.
As a long time and frequent customer I am appalled by the unprofessional manner of this store. I purchased a ladder and do not feel safe bc of the flexibility of it and came to return the item in perfect condition. Ace hardwares return policy online states you have 30 days to return it, however be weary bc apparently there are certain stores individually owned that get to make up their own policies! Best part is their return policy Is not even printed on their receipt! What a joke! They would not take it back even In perfect condition with packaging and receipt within the allotted time stated on the website! Not to mention the staff was atrocious in handling customer service! Will be taking my business back to Home Depot.
This neighborhood hardware store has everything you can ever need.bright and clean with everything in its place. Easy to find what you need with no problem. With very helpful staff you can get what you need in minutes. They are always willing to assist and get you on your way.
I ordered a few things via phone to be delivered to fire island during a few months period. Never checked prices until now. Each item is priced much higher than the online price states. They claim the delivery is free but is it really? Each bill is anywhere from $8-$25 higher than it should be. Obviously not a mistake on their part since it has happened on every bill. So watch out for their pricing because it is cheaper to buy it elsewhere.
Im sorry to read that someone had an experience here with a sales person that was unpleasant. I believe, having gone to this store for some many years, (even though there is a store closer to me), that if they had had the opportunity to address this problem with the customer he would have had his problem resolved to his satisfaction.They are REALLY a business that is here to help people with their needs, and have always been respectful and helpful with every problem I have brought to them. They have served both me personally, and the building I live in, (that has an account with them actually) in the best possible way. Always hones, always courteous.
I feel like family when I walk in here, and I can always get as much help as I need for my personal home projects, no matter how strange they might be. Even though the prices may be higher than I like, for me its worth the convenience and to keep these guys in business. Lots of respect for these people, especially since they offer my non-profit charity a tax-free discount.
Guy who helping inside is awesome and very patient. however, cashier girl is horribly but horribly rude, when rushing u to pay and get out although theres no people behind u. also talk about other clients and say to other employees what stupid questions they ask. will not go there again.
My son forgot his wallet containing IDs, Credit cards & $45 by the register. They promptly contacted us to have it returned, I think that is what makes this hardware store different from someplace like home depot. Brickmans has been in the neighborhood for as long as I could remember and I have always been able to rely on them for all my hardware needs.
Total reviews rating 4.4
87 Reviews for Brickmans Ace Hardware Lower East Side Paint Hardware Building Supplies Blinds & Shades Electrical Lumber 2023:
Review №1
2022-05-24Nice hardware store in the East Village where they have most things, but no cigars.Reason was looking for brackets to reinforce the stability of a floating desk, but they did not have the right one in stock.This is not the first time that Brickmans did not have enough materials for a certain projects ý.
Review №2
2022-03-20I love this place. Everyone is super helpful and knowledgeable and when I come in with home questions, the guys really want to help me out and help me do it myself. And as a woman, it’s really nice to be somewhere where I feel supported in learning how to do things myself. Not every place is like that.
Review №3
2022-03-03My favorite hardware store. Super friendly and professional staff and decent prices
Review №4
2021-07-02These guys are the best. They have helped me countless, countless times. They are happy to answer questions, honest with you about any products, and give great, real advice. As a young girl in NYC, home projects involving hardware can be challenging and these guys have saved me so many time - and with a smile!!!!When the city hit a major heat wave, I was frantically trying to get an air conditioner - everywhere had a long wait time for delivery, expensive delivery fees, and hardly any support with installation. At Ace, the guys were happy to help, they delivered the unit to my house for free (just followed me right to my apartment with a hand truck). They gave me the number to a local guy who does installation for a very reasonable price and he was also able to do same day service.I’d give them more stars if it was possible. They’re the best.
Review №5
2022-05-03They have everything from paint to hardware to very good tools ie,, Milwaukee tools etc
Review №6
2021-08-09Called here twice, to ask if they sold scalpels before embarking on a 15 min walk.Both times got put on hold by the same woman for about 5 mins.No “please hold” no “let me check” or “let me ask” .... just holding music. I hung up and called the hardware store on Great Jones and was helped wonderfully.Take your money elsewhere , as much as I love supporting small business , customer service is always expected in return, why spend money in places where they’re not making any efforts to help the customer.
Review №7
2022-01-16If I could give this place more than five stars, I would. They are the best. They are one of the few places in the East Village, where they greet you, by name, and are genuinely happy to see you.I owned a painting company, and this was the only hardware store I used for paint and other supplies and tools.They are super helpful and knowledgable, so if you have a question, just ask them. They will help you, I promise.They are a Benjamin Moore retailer and over the course of 3 years I purchased roughly 1,500 gallons of paint from them - ALL PERFECTLY TINTED. (Which is a big deal - trust me.)They can color match anything. Want proof? A few weeks ago I asked them to match a piece of plaster from my ceiling that was less than 2x1.Less than ten minutes later I had two buckets of paint, perfectly matched to my ceiling color, and they named the paint color after me. Jealous?If you are then you should go buy a gallon of custom color paint too.Honestly I love this place, and think it’s great they are still family owned and operated. Their prices are also often lower than box box stores and their products are higher quality so it’s always a win.New York City needs more places like this and in the world of Big box stores and Amazon, this amazing store stands out as easily the best place for hardware and for advice from people who know what they are talking about and actually care. This is where real New Yorkers go.You will love it. Trust me.
Review №8
2021-12-16Great hardware store — always so helpful. LP (employee) has been so great… a walking legend!
Review №9
2021-07-04Big cities often get a bad rap for their lack of all of those qualities that make us human. They are too busy, too impersonal, and the people who live and run businesses in them can frequently seem to the traveling outsider to be too rude to care. The staff at Brickmans Ace Hardware on First Avenue in the East Village not only exist outside this stereotype, they shatter it. My husband and I recently visited our youngest daughter in NYC to help her move and prepare the apartments second bedroom for a roommate. Our trip coincided with a heat wave, which underscored the desperate need for an AC window unit for the NYC apartment. This store carried quality, energy efficient units; and, when I asked whether the store could recommend a handyman who could help install it, the manager had my daughter on the phone with a dependable, stellar East Village handyman (Edwin D. Rios) before we could complete the purchase. Another Ace employee rolled the AC unit on a dolly to our daughters apartment where he carried the unit up five flights of stairs. Within two hours, the unit was installed, and we left knowing that our daughter had a first-rate hardware store and handyman as neighbors.
Review №10
2021-08-02Been coming for a couple years now and they guys seemingly have everything you could ever need for your home. From a drywall screw to a Brita filter - they got it. Very helpful employees.