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Bright Bay Lincoln, Inc. in Bay Shore
Phone: +1 631-666-6720
Site: https://www.brightbaylincoln.com/
Site: https://www.brightbaylincoln.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–6PM
- Sunday:11AM–5PM
Comments (199)
In service for a Ford motor company recall issue # 15N05. This involves a power break electric pump failure issue that causes the power breaks to fail at initial start up. The recall or what ford calls an extended warranty is posted all over the internet. Know one in this service department knows anything about it. Have been here for 1 1/2 hours. Finaly got the store manager to reluctantly take 8 min. Of his time to watch an online video explaining the issue and what ford motor company is doing to correct it. After he called ford technical service and checked the mileage on my truck he confirmed that I am eligible for the recall. Service technician that was assigned my repair again had to look it up and print out the service procedures and parts needed to repair since he never heard of this before. After making an appointment with the service manager two weeks ago, I get here to find that know one knows about this, they dont have the parts and the service manager is on vacation. Its astonishing that an independent service tech. Knows all about this issue, including what causes it and how to repair it, but know one at bright bay knows about it. The service tech just informed me that the parts they ordered are the wrong ones. So here I sit and wait.Update to earlier post. Its now been 4 hours for a job I was told would take about 2. Still waiting.New update. It is now 1:58 and I just got home from 8:30 a.m.. They replaced the parts and immediately came to me and said now the brake peddle is hard and breaks not working at all. Said I must have driven it to them like that and now that the warranty repair has been done and it didnt fix the issue I dont want to pay for further repairs they feel are needed. They wanted to charge me to replace the entire powerbrake booster. I went to the dealer manager Jim Jaeger and explained what was going on. He said there records show that Ive never come to them for service before and now I expect them to fix the problem for free. I produced 4 service print outs on there letter head totaling in excess of 1,500. As the conversation continued the service rep came in and said everything is ok, it just needed to build up pressure. Manager Jim says well there you go, everything is ok. I guess you can say that and overlook all that went on today. I do not like being accused of lying about the condition of the vehicle when I dropped it off in order to weasel a free repair out of them. If I hadnt had past experiences like this with them I probably would have just paid them god knows what to replace the booster.
Great experience. Very competitive & transparent. I would recommend Domenick (salesman) to anyone. He was pleasant & easy to deal with. No surprises at signing. Dennis (finance) explained everything. No upsell pressure. The #’s were exactly as had been negotiated.This is my second Bright Bay Lincoln. I’ll be back.Jan 2022. Update for Service Dept. Pickup & Return was great. Service took a little longer than anticipated. Communication was good but could have been better. Dont try to schedule service through the website. Its a black hole. Apparently they are aware that it doesnt function properly. I was told youre better off calling for an appointment. If the online scheduler doesnt work correctly either fix it or take it down.Still a fan of both sales & service at Bright Bay. Hopefully my comments will lead to improvements.
Gentleman who first came to help me and check my car in was exceptional! When work wasnt done on time, I was given a loaner car which was nice. Only 1 problem. I brought the car in for a recall door lock. First time they said they had to order part. I never received a call saying the part had arrived, instead, I called weeks later to inquire. Brought car in to change it and was told at check out, cost was $100 as it wasnt a recall which would have been good to know ahead of time if that were the case.
I decided on a Lincoln because friends of mine bought a Nautilus which they love very much being a passenger in the backseat I noticed it was a lot of leg room and very comfortable.I started my search in Huntington and Smithtown no one there Seem interested in selling a car so I left . One day I saw an ad for bright bay Lincoln on sunrise highway so I decided to go there and try one last time . As I walked in there I was greeted by Bob Bush . He said with a nice hello welcome to Bright bay Lincoln He was very friendly and made me feel very welcomed like I was part of his family. He Let me test drive a couple cars . And Every one I drove he took the time to explain all the cars and all it’s options that came with the cars . That day I did purchase a New Nautilus .I am so happy I when there . Thanks to Bob and his team Doing a great job in getting me into the car I like very much . Peter S
Salesperson Dom was good and seemed honest enough. Unfortunately my credit was ran too early on in the deal. I was not asked or told about this. I also was not given the results as they claimed it wasnt a hard inquiry. Beware of hard inquiries before the deal is close to the end.
It was my first time and it was such a wonderful experience. Made it so nice easy to get your car serviced. I will be calling Bright Bay Lincoln again to pick my Cosair next time I need a oil change. Thanks for all you do!!!
We decided to make our purchase at Bright Bay Lincoln even though there is a Lincoln dealer located much closer to our home. We found the salesman, Dominic, to be professional, knowledgeable, and attentive. He answered all our questions, there were no surprises and the deal closed as negotiated. The showroom was clean, pleasant, and comfortable. We are incredibly happy we decided to make our purchase at Bright Bay.
Had a great experience at Bright Bay Lincoln. They made it easy to purchase, and took care of any differences we had. It was a professional experience with our salesman Bob, and finance manager Dennis. We could not be happier with our purchase!
The salesman Robert was very nice. He sent my friend her belongings she mistakenly left in her car via UPS. I would refer him to other friends in the future
Called on our new to us Lincoln MKC on a Thursday night, scheduled a test drive for Friday morning, picked it up Saturday afternoon! Bob Bush was great to work with; he was efficient, fast, and accommodating. They let me go on a little longer than usual test drive to make sure my wife liked it too!What I really appreciated was the sensitivity to COVID pandemic; instead of sitting at a dealership for hours(!), and trying to rush the detail shop we agreed on picking it up the next day. This way, when it came time for delivery, we were in and out in less than an hour!We are very happy with our new Lincoln, and the service we got!!!
Great staff. Very family oriented. A friend brought a suv from here. She is very happy with her purchase.
Excellent service. The Service managers are professional and treat me with respect and Service my vechile with excellent outcomes. Over the years my Lincoln 2015 MKS had major problems and by perseverance and patience they and the service personnel solved the problems.
I had the best experience twice in a row at Bright Bay. Domenick Babbo, Sales Consultant and Dennis Gonzalez, Finance Manager took great care of me and made everything so easy. They are professional and caring and made the process go quickly twice in a row. They always made sure to stay in the price range I had asked for and always got right back to me when I had a question. Superb customer service all around! I highly recommend them. Also I would like to mention the service department has always been great as well. Janice the Service Advisor always took great care of me and is kind and super helpful. Their service technicians have always taken great care of my car and are very friendly. I will continue getting my cars at Bright Bay Lincoln because of the superior customer service they provide!
This car shopping and purchasing experience was a pleasure!! The professionalism started from the first telephone call throughout the detailed description, test driving, and pricing of the automobile.The entire staff was gracious but my salesman, Howard. R. and Financial Director, Jim J. were the best!! Wholeheartedly, this experience was FAB and there is NO hesitation on my part to recommend Bright Bay Lincoln.Happy, safe travels . . .
The Services staff at Bright Bay is professional, friendly and very thorough. I felt comfortable and safe bringing my car to them and there work is impeccable. I highly recommend Bright Bay.
The service was excellent. They took my car right in and finished very quickly. Fabian the mechanic provided me with updates on completion. They followed all social distancing and mask protocols. I was very satisfied and will definitely return.
John made my experience so easy. I called, he gave me the BEST price of 3 different dealers on his first quote. Car ready in 2 days, delivery was quick and easy. The car is absolutely amazing. I cant see myself driving anthing else. 10x better than my Mercedes. I leased a 2020 Lincoln Nautilus 2.7L V6 201A. Just a beauty.
Awesome dealership! I just bought my second car from them, my first I had for 11 years! All so nice and accommodating, helped me find everything I needed in a car. Also, the technicians are the nicest, most honest and helpful! Will definitely be going back!
Bright Bay service dept is by far the best I have ever dealt with. From making the appt to getting the actual service on the car. Everyone is knowledgeable and friendly but most of all, honestThis was the most pleasant car buying experience my husband and I ever had. Mike Ciavolino, was super helpful and no BS. He followed up for days after the car was picked up to see if we had any questions, were happy with it etc. By far, the best car salesman weve ever dealt with. And the finance person, Dina Ryan was super efficient and personable.
Went to Bright Bay even though it was a little bit out of my way and was not disappointed. My salesperson Howard was great as was the rest of the staff i encountered during my sale.I went in at about 7 pm and they had me test driving a car in minutes. I made my purchase and had my car by the next day. Smooth transaction great professional staff.I hope I enjoy my 1st. Lincoln car my MKC and the rest of the years dealing with Bright Bay dealership.M. Santiago
I have had all the best dealings with Bright Bay Lincoln. Sales and Service are hassle free. I purchased two cars already and when I am ready for another car this is where I will make my next purchase. All employees are courteous from sales to service. Totally recommend this dealership to anyone looking to purchase a vehicle.
Kudos to the service Dept. I was having problems with my 2016 MKZ and the service manager got me scheduled promptly. Sooner than I expected! When I arrived, I was greeted at my car and they took me in immediately. The service manager, quickly went over what services they would perform and what to expect. While I waited the staff was helpful, courteous, and eager to please. Even the receptionist up in the sales department saw to it that I had coffee and snacks while waiting. Upon completion of my repair, they washed my car and I was on my way. Class act. Thank you to everyone.
Honestly The Entire Staff was Amazing. I felt like I had known them a long time. My Salesman and the Finance Manager both communicated with me via text which made it very convenient when I needed. This was the most organised, caring dealer experience i have ever had. I love my 2020 Lincoln, Thank You.
Domenick at Bright Bay Lincoln was in constant demand the Saturday we bought our used 2016 Nissan Rogue SL. And it’s easy to see why- he’s experienced, direct and personable. We saw the vehicle advertised online and contacted the dealership. Domenick left us a voicemail giving us out the door pricing. We had been shopping for a few weeks and already visited 4 dealerships. It was the best price we had heard from a dealership. Intrigued, we made the trip to Long Island the next morning. My husband and I were prepared for the worst- thinking the car must be in bad shape to be offered at such a great price right from the start. But no. It was beautiful, and everything we were looking for- it checked all our boxes. So we bought it that morning. Domenick made the whole process simple, and the atmosphere of the dealership was professional, no nonsense, comfortable, upscale. We were there to buy a used Nissan, not a brand new Lincoln but there was no distinction, all customers were equal and clearly appreciated. The whole experience at Bright Bay was enjoyable, right from Domenick’s very first voice mail. We would absolutely recommend Bright Bay Lincoln whether you’re in the market for used or new. Ask for Domenick.
The staff is extremely professional and knowledgeable of their inventory, in addition to being very courteous and helpful in guiding my vehicle decisions. I would highly recommend purchasing or leasing a vehicle from Bright Bay because of their impeccable customer service.
Bright Bay always does a great job, but this time they went above and beyond in their level of customer service. Thank you for being easy to work with, fair & reasonable and taking care of us.
Overall service consultants were excellent and very friendly. I had my 45000 miles service this time but for some reason since after service my truck isnt driving the same as before , it take longer to pick up speed and there is some noise on idle position.. Since the buying process I have no luck with this dealer. Sales man Mr.Dominic lied to me about few things on my face then gave me commitment to fix the issues but never been fixed nor I ever get a call from him about the fix its almost going to be a year now.During my this visit I asked him and he lied again I choose to drive all the way from The Bronx to Bay shore paying tolls considering better help where as there is Lincoln dealers right here in Yonkers.. Its a real bad luck. I dont recommend this place for now
The guys at Bright Bay took great care of me when I recently bought a truck from them. They walked me through the process, took care of everything, were great to deal with and very professional. My salesman Howard was particularly excellent in answering any questions I had about the vehicle, test driving and negotiating. I would recommend.
I called to schedule service. The person who handles loaner cars wasnt in. I was told she would call me back. Never happened. I called again. I waited a month to get my car fixed. The night before, I get a message that no loaner car is available. Instead of calling me when the next one was available, they put me on the bottom of the list. STILL no call back, even though I asked to speak to service manager. They probably do not want to fix the car because its under warranty. The loaner car lady needs to be fired and the whole service department front desk area needs to be replaced. Terrible business.
Darren at Bright Bay Lincoln was extremely helpful. He worked quickly and prioritized my service in a time of need. I cannot say enough about the quality and care of service provided. I would recommend Bright Bay and request to speak with Darren about all of your service questions.
As always, the staff at Bright Bay Lincoln was very pleasant when servicing my vehicle. They are courteous and accommodating, being sure to address my specific needs. Thank you!
The service was excellent. I was treated very well and with respect. The service dept. did a wonderful job checking my car for its first service. They took me right in at my appointment time. The manager was really nice. He explained everything patiently and carefully. They were very prompt and didnt keep me waiting long. They washed and cleaned the car perfectly -great!
A bright spot on a grey landscape. The employees at Bright Bay all go out of their way to provide a high quality experience for their clients. A special recognition to HowardRevis. Truly a fine gentlemen and contact at Bright Bay. Call him if your ready for luxuriousLincoln or other fine automobile.
This dealership I would recommend to everyone I know. They are professional, courteous, knowledgeable and make for a very pleasant experience. Our salesman Jason was extremely helpful,and honest. I love my new Lincoln and will recommend anyone who is interested in buying or leasing a vehicle to go here. Very satisfied!
I recently had the need to have my car serviced. As usual, I placed a phone call to Darrin at Bright Bay. Darrin told me to bring the car in the next day and he would take care of it. My daughter would be taking the car to college out of state and I wanted to make sure it was running properly and that I wanted to be sure she wouldnt have any issues with car while she was away. I explained this to Darrin and he assured me that he would make certain that everything was in order. I was greeted by Antonio when I arrived. He is a very friendly guy and always has a smile. I briefly spoke with Darrin and he explained that he would treat the car as if it were his kids car. Larry did the work on my car, He has worked on my cars in the past and I have full confidence in his abilities. I know that my car was serviced by a very qualified mechanic and I was treated exceptionally well by everyone at Bright Bay. This is why Bright Bay is the only shop for me.
Salesman John and the General Manager Mr. Jagger were very helpful and quite knowledgeable about the different Lincoln model cars. They were fair with my trade in and took extra care about my concerns with the previously owned Lincoln I purchased. I would definitely come back to Bright Bay again. Guy
We had an amazing experience at Bright Bay Lincoln. Our salesman Domenick was outstanding and made purchasing our car a truly wonderful and stress free experience. We would definitely recommend them to everyone.
Great service experience on my recent breakdown! Thanks to the service advisor Janice for take great care of me!
Was considering a Navigator L for the family, went to a local Lincoln dealer near my home (not Bright Bay) and completely hated their approach to selling & lack of help. I told some friends how abysmal the experience was, and I was highly recommended to Bright Bay. Bright Bay is on the opposite side of the island from me, however, I took some time to visit them.The moment I stepped foot in the showroom I was warmly greeted, and thanked for coming in. The salesman I started to work with, John Fariello, was fantastic from the start. I was interested in a couple different Navigators due to options so John pulled them up front without me asking, and allowed me the time to “play” around with the options.Further meeting and dealing with the owner Carl, sales manager Jim, and finance manager Lou I felt comfortable with making a purchase which I do not regret. I will purchase from them again, and have also recommended them to friends & family.
Dealing out of state was a concern, but I was pleasantly surprised by the manner in which this purchase was handled. Even had the vehicle delivered directly to my front door, very happy!
Very happy with my experience at bright bay. Very understanding and helped me every step of the way to get my family into our new vehicle.
Avoid John and d Gonzales in Lincoln. they never notified us the status of our application. whenever we called them they wouldnt answer call or promise to call back and never did. John would say we need to speak with the guys who do finances and the finance guy said he will call back to explain why our deal was declined and never did. I spoke with Tom in Lincoln he helped with the refund eventhough John was the one who dealt with our application :(
After deciding on MKX my wife & I set out to do a day of shopping. We knew the color and options we wanted and we knew about what we should pay. Bright Bay was our first stop. Our salesperson was polite and professional, never once applying the pressure. Even after we stated that we werent buying today the salesperson remained interested and helpful. When it came to price, their first quote was less than the best deal we hoped to get. Thinking maybe I didnt research price carefully enough, we went to another dealer. Immediately the high-pressure tactics started and we didnt even get to price. We left to visit a 3rd dealer but on the way we realized that we had already found the car and dealership; Bright Bay. We turned around and went back to Bright Bay. 3hrs later we had our new truck. The salesperson even spent an hour with us showing us all the features. Very happy. Highly recommended.
Bright Bay Lincoln Service Center again was extremely accommodating on my recent visit for scheduled maintenance on my MKX. Janice Allen greeted me as I arrived and quickly handled my paperwork to get the car serviced. She knew I intended to sit and wait for the car so she expedited the maintenance and kept me informed of the progress. I was extremely satisfied with the service, especially when they handed me the keys to my freshly cleaned car!
Jason Thank You so much the drive was well worth it😊
Great dealership and service. Was looking for a MKC and Jason at Bright Bay found the perfect one. Jason is extremely professional and even after we purchased he followed up on a question I had. Very happy with our purchase and the people at Bright Bay. Would recommend if you are looking for new or used car.
Bright Bay Lincoln in Bay Shore, N.Y. came highly recommended to us.After looking at the Lincoln Continental and driving it we loved it.It was a smooth process, and everyone was courteous and helpful. Most of all I love my new car.
It wa a great pleasure to deal with the sales people at Bright BAY Lincoln They worked with me all day and I found the car that I wanted, traded my old car in and due to their great effort, I drove home my MKS home on the same day.. They pushed through my loan, changed my insurance to my new car. setup my Sirius 3 month trial, had my car registered. and they put on my plates on the new car and away I drove my car home all in one day. My thanks to all the people at Bright Bay Lincoln that made my dream a reality.Merry Christmas and Happy New Year, Dan Devlin
The Ford technician really helped us to see the different needs of our car without being pushy. Our service manager Janice also helped us in seeing our future needs and we felt no pressure. I will be back to have my cars serviced at Brightbay!
Always treated with professionalism and courtesy!! Always satisfied with the work done there!! Always happy with my cars! I have been going to this dealership for over 10 years and only have good things to say --from my sales person to the service department it has been a great experience over the years!
Friendly sales staff, including Howard, who took care of me. Also no real high pressure tactics, but a reasonable approach to negotiation. Howard has also proved attentive in follow-up questions. I love the Nautilus so far, but time must pass before a definitive judgement on that. A plus is a really excellent coffee machine in the waiting area.
John was very knowledgeable in the cars he showed my wife and I making it real easy to select one. Bright Bay worked out a great deal for me, drove out of the show room with a new carFinalizing the deal with Dennis was hassle free all paperwork was completed before I picked the car up making the process a breezeI’ll be back to see John again for the next new Lincoln
Came to dealership bc of the reviews, I had high expectations that this was going to be a good experience. Unfortunately it did not go well. Domenick Babbo is who helped me, very arrogant, typical car sales man. Was not listening to what we wanted, When we tried to test drive the car I was denied because my kid was with me. I left the dealership, I am now the owner of a 2020 Navigator. Thank you Huntington Lincoln for making it an easy experience.
What a great dealership The Bright Bay Auto group is amazing from the exterior to interior. The staff are all incredibly friendly and helpful they serviced my car and I couldn’t believe how thorough they were completing the job and getting my car back on the road. Thank you Bright Bay and stay lit 🔥
I purchased a 2011 Lincoln MKS from Bright Bay. Nick Divone and the staff who assisted were a great help throughout the entire process. They addressed questions and concerns honestly and made for a smooth dealership experience. At no point did I feel overwhelmed or pressured, we were all on the same page with the purchasing price and warranty options. Years down the road when I may be in the market for a new car, Bright Bay Lincoln will be at the top of the list!
Bright Bay service is second to NONE.. Janice is the tops. They always deliver what they promise. Car is often ready before expected. Loaner car always available, clean and new. I have purchased 8 cars from Bright Bay. Quite honestly if it wasnt for the service I may shop elsewhere.. But I love the service dept. and look forward to purchasing car #9 this fall. Even bring my sons used Ford there for repairs. THEY ARE THE TOPS!!!
John F. My salesman was professional, detailed and new john to navigate thru the car to make my experience of buying a car so pleasurable- dennis the finance manager was as equally detailed and professional- I would refer my friends to bright bay! Best experience ever
I worked with John and he made my purchase of my dream car an elegant experience. Even though i was 150 miles away he was patient with me and executed his great customer service skills to perfection.
Ive bought 2 cars from Bright Bay and will be buying my next one there as well. The sales people are helpful and not overbearing, and Ive gotten exactly the deal I was looking for each time. I bought a used car from their inventory that I still have and love, and my wife currently has a lease. Buying a car shouldnt feel like a fight and at Bright Bay they make you feel like a valued customer and not an opponent. I have and will continue to recommend Bright Bay to friends and family as well
I purchased my car here, and overall had a good experience and thought I was purchasing from a trusted dealer with all they talked about being a family run dealership. I got the price I wanted for the car after quite some negotiating with our salesman, who was not even willing to discuss with the manager until I asked him to go speak with him. Needless to say, we got the car for the price I wanted-a pretty good deal.Now, several months later, I will never recommend this dealership to anyone. I found out that the loan was done completely wrong with the wrong NAME as the primary holder. Same with the TITLE! Wrong name on loan and title and no call back after TWO calls is what made me mad! Im guessing they made this mistake because we were the last sale of the day and they wanted to get home-they even made a joke about that. Also, our salesman said he would call after about a week to check on us and the car. Absolutely no call and no contact since the purchase! Just a typical sleazy car dealership-alls they care about is the $$-not your opinion or needs AFTER purchasing a car! Do not buy from them!
John was the salesman. He was not only prompt with each appointment, but communicative, knowledgeable, patient especially with my list of questions, not aggressive, no pressure and a gentleman .Unlike other dealers, there was no pressure with contracts when closing the deal with Dina. which really impressed me (so much that there was one I did sign up withThe Manager gave me a Bright Bay bottle of wine when leaving.As a woman buying a car alone, John made me feel comfortable and confident about purchasing this awesome MKZ
I worked with Domenick B. He was absolutely amazing. He didn’t make me feel pressured to buy a car that day but was more than willing to discuss price and work out a deal. As a result I am now a proud owner of a Lincoln Corsair and couldn’t be happier
It was another great experience at Bright Bay Lincoln. My new MKZ is outstanding. Im so glad I ordered the drivers package it is worth every penny. Bright Bay salesman Dominick was a pleasure to work with. I own 3 lincolns and Im extremely happy with all of them. Its not only the sales department thats terrific but Daren in service goes out of his way to accommodate your every need when I bring in my cars for service. Thanks to Carl the owner for putting together a great team on both ends of the dealership.
The best decision I made was going to Bright Bay Lincoln for a vehicle. A Lincoln MKC was purchased for my wife and she loves it, which makes me extremely happy. The sale and service staff was the best.
I have always been very pleased with the service I receive from Bright Bay Lincoln of Bay shore. Every person that works there is friendly, respectful and have shown they can be trusted. I will never take my car any where else; regardless of what kind of service my car is in need of.
It was very refreshing to go into a dealership and not have the hassle of dealing with all the tedious negotiations. I went in knowing what I wanted, was met with Domenick Babbo and he made it very easy to test drive the vehicle and no frills negotiations for the price. Dennis in financing was also very thorough to make sure the deal was done well without any issues. It went very smoothly and compared to other dealerships it was super accommodating. Thanks to everyone and again, Dennis I apologize for being such an idiot!!
I am always pleased with the workmanship and congeniality of the personnel at Bright Bay. I always feel confident that my auto is safe to drive and the detailing when they clean it is super.
Excellent service by Bright Bay Lincoln. They gave me an appointment within a couple days of my call and provided a loaner vehicle. The service was quick and thorough. All the people I dealt with were awesome!!
I have been going to Bright Bay for years! Great showroom, pleasant non pressuring salesman, true professionalism. Ask for Dominick Babbo, Bright Bay Lincoln, Bay Shore NY, he will put you in the car of your dreams!
Automobile was as described since this was an internet out of state sale and buyer did not view car. Car was a popular model and consequently not a great discount price. Communication was just average. If sales associate and/or general manager were off there was no one to carry the ball. Waited for a return call on a Friday that never came. Waited the weekend to get answers. The car business is a balance between sales and communication. I would recommend this dealership.
Great service. From making an appointment to checking in this organization is first class all the way.They did my NYS Inspection and totally cleaned my suv at no charge. Highly recommend themDonna Rueda
The staff at Bright Bay Lincoln is awesome. Their attention to detail is fabulous and they are always courteous. I wouldnt go anywhere else to service my Lincoln.
Bright Bay Lincoln has done it again! I’m a repeat customer and everyone I dealt with especially Jason the salesman, Jim the manager and Dennis in financing have exceeded my expectations. Truly a comfortable experience and highly recommended
Darrin, and his team took very good care of me and my car.I cant recommend Bright Bay Enough. I bought this car from them and will by my third new car from them. No brainier!!!!
Awesome service. Jim and his team were amazing- thorough and honest!
I have been buying cars from bright bay for over 15 years the sales men max and Tom are the great example of a well liked. Sales man And have informed me about the cars i have brought i have enjoyed each car i brought over the years i feel very proud driving my mkz. Keep up the excellent work. Gloria Dunlop
Actually ordered the car over the phone, only had to go pick it up. Everything was perfect! Beautiful SUV and great customer service. Thank you Domenick!!
Good morning. Since you’re asking me to share. These are my thoughts. The Lincoln navigator on more than one occasion since having it has slipped in the transmission. Doesn’t matter the location in which I am driving, highway or in local traffic in the community.I have brought it in and complained about it twice now. Personally I would like to get out of the car, is there anything that we can do.Thank youHugh Brown
I had a great experience servicing my Mustang at Bright Bay Lincoln. The staff was very accommodating and was able to turn my car around quickly with superb value! Thanks Bright Bay! Definitely recommend.
Janice, Sue, Antonio were all amazing. Had airbag recall done on a 2011. Work was done in three hours and they provided mall shuttle free of charge. Highly recommended.
My wife and I just purchased a 2013 Ford Escape. We originally went in looking at a specific car, and the salesman quickly picked up that there was a better option that we may have missed. We took the car out on a test drive and knew he had made the right suggestion. We felt so confident with the salesman and with car, we decided to stop looking at that point and we signed all the papers and took our Escape home. They will be out first stop the next time we have to buy a car!
The service department is top notch. I would not think of taking my car anywhere else. The aim to please and the employees at the service department are compassionate and attentive! Love those ladies :)
I bought a used 2015 Lincoln MKZ at Bright Bay at a fair price from my salesperson Domenick and when I got it home I discovered there was a large deep gash in the rear tire. They replaced the tire free of charge. Overall I am happy with the experience and the response to the issue.
I made an appointment for 10:30 and I was taking in at 10:30. The estimated the time at 1 hour and a half for my service and exactly at 11:30 my car was ready washed vacuumed and spotless. Thank you Bright Bay.
Had a service appointment booked for weeks with a loaner car. Was just informed on January 21st that they were overbooked and the soonest they could take the car in would be “late February, without a loaner”. Not worth the headache, stay far away.will remove post if resolved.
Thoroughly enjoyed my car buying experience for once! You hear all these horrible stories from people about being pushed around and ripped off. I couldnt have been happier with the dealership, their professionalism and the owner even came out to shake our hand and say hello.
I checked online and send them the message regarding 2019 MKC to lease and the guy told me to come to the dealership and we will give you a good price. On weekend , went there and they sales person happily took me to drive the Mkc, and explain me the all the features. On return , We sat and discuss about the lease prices, And they unable to match the prices , which LINCOLN offered online. Sadly, i came back without the car.
I purchased a used Chrysler town & country from bright bay Lincoln just a little over 4 wks ago! It was the worst mistake of my life! Ive had lots of cars before (Camry, Honda and Kia ) never in all my life have I had problems like this (mainly with the dealer) and they were all used cars! Dont get me wrong my salesmen was wonderful (they actually dont even deserve him!) Anyway the day I purchased it I drove home to realize the back windows did not work! I called and they told me when I get a chance to come back so they can fix it , but as the days went on I saw more and more things going wrong! It makes a sound EVERY time I turn left! The brakes in the back were never changed and has a deep dent in the middle of the rotors! The antifreeze overflow was empty! The doors make a horrible noise when it closes ! They didnt even bother to clean it right I had to pay money out of my pocket after paying thousands of dollars to purchase this car to then have it cleaned! On top of that the airbag light was going off constantly so they told me they would have to send it to Chrysler to fix (understandable) but that took a wk and with 4 children and only 1 car (the one that was being fixed ) they didnt even bother to give me a loaner! Then they had me run around telling me I had to lay out $200 to rent a car from hertz! Now I have to bring it back once again for them to try and fix for god knows how long without a loaner bc this time they told me I did not buy their warranty so they couldnt provide me with a loaner ! But last time it was bc I wasnt in their system ! The story is never straight with them! Ive been run around more than anything with them! Kia picks their customers up for even as little as an oil change if they need and provide anyone with a loaner ! The best part is I tried calling to find the number for the general manager /higher up and I was given back to the same gentlemen I always speak to! When I called the main number for Lincoln what a shocker this place is the only place that the GMs number is not listed ?! This whole thing left me with a bad taste in my mouth and will definitely make me think twice about referring any of my friends or family to this place! Now they have my money my old car that I traded in and I have a car that is messed up!
This should be your Lincoln dealership of choice, if youre within driving distance. I drove out from Northern NJ to look at a 2017 MKX and like the other reviewers write Dominick is tops. A professional guy who is service oriented. We were able to make the deal and he serviced me after the ink was dry on the paper. He went above and beyond, he exceeded my expectations. A very positive experience, really well worth the 2+ hours it took to get out there. So if you are closer theres no excuse. Try them, Ill be shocked if youre disappointed.
Interesting experience. No high pressure, just a fair price that we did a HANDSHAKE on. But 5 minutes later Chris calls us into his office-as if we were children- and says never mind, sorry but I made a mistake and the car will cost $3,000.00 more! No negotiation, no discussion, just sorry. Needless to say we left without a car. Clearly a handshake and started paperwork means nothing. Then they made the salesmen call us then next day to say sorry and would we still be interested in the car! PS. We did buy a car from another dealership- not Lincoln-2 days later.
Quick process buying my new car.... 3 hours total from test driving to picking up! Cant get better than that! no nonsense from Bright Bay!
My MKZ is 7 years old and in excellent mechanical condition thanks to the great service it gets at Bright Bay. The service advisors are knowledgeable, friendly and courteous. I wouldn’t take it anywhere else.
My family has been getting cars from Bright Bay for years and absolutely loves working with this wonderful company. They treat my mom like family and are always going the extra mile to make sure she is not only happy, but delighted. My mom loves her Mazada Miata and feels like the rockstar she is. Thank you to Carl and the rest of the Bright Bay family!
First the service team especially Daren is first class. The guidance we received from Tom and his staff when we purchased was very helpful. Finally this is our 4th Lincoln, never a problem and excellent value.
I used the concierge service pick-up & drop-off. Driver was very professional. My car was picked-up from my place of work & returned before I had to leave work! It was wonderful!
This is the second time dealing with Domenick Babbo and he didn’t disappoint. I walked in without an appointment and he attended my mother and I so diligently. Exceptional service!
I have been coming here for 10 years and I am always treated wonderful.They take care of everything and go over everything with you. I feel like family when I come here.
My car was taken in almost immediately after my arrival. The maintenance was performed in a timely manner, which included the car being washed. The service Rep, Darrin is always a pleasure to deal with.
Howard was fantastic! He made the whole car buying process quick and easy. He’s the man to see when you’re looking for a Lincoln!
Bright Bay Lincoln is the best dealership on Long Island. I purchased my second Lincoln with them a year ago. I use their service department as well and they are excellent ....Thank you, Bright Bay Lincoln!
Great experience from start to finish. Tom and Joe true gentleman, never had to step in dealership except to pick up ordered truck. Seamless experience,
This service was done by valet. Everything was fine including the loaner they left. However my only complaint is that my car was washed during service but the job done was less than poor.
I saw a posting for a 2010 F150. Left an offer. Recived a confirmation email saying my request had been delivered. However I never heard a response back. I cant give any better feedback, than 1 star because no one got back to me.
STAY AWAY FROM BRIGHT BAY LINCOLN!!!Domenick, the dealer, had managed to lure me and my husband all the way from NJ (a 90-minute drive each way!) promising us to make us happy, to give us 17-18K as the trade-in value for our current Lincoln (based on the Car Fax we sent him via email), to be flexible with the asking price for the used Lincoln (which, btw, was over 2K above book value). Dont worry, he said, we will make a deal. Really?Upon arrival, and before even checking our car, Domenick stated, when I offered the 17-18K I didnt know the car had 3 accidents. Really? Didnt you have our email with the car report in front of you?...At this point my husband was already suspicious that honesty was probably not his strong suit, but we decided to give it a fair try (after all, we were 90 minutes away from home).Upon seeing the car and taking it for a short drive Domenick gave us this compelling speech about him being the number 1 at the dealership, and why?, he asked, since I am an honest guy!!! Really? I guess that offering us 16,700 for our car should be considered honesty, after promising 17-18K. I guess that asking for the same exact price advertised online is also considered honesty, after luring us to Long Island under the false premise of being flexible with the price.I also guess that offering us to pay 24K for the difference between our car and the used Lincoln we wanted to purchase + installing a new DVD system in the car, but then have the manager Tom show up and increase the price to $24,700 and no DVD is considered honesty in the eyes of Bright Bay Lincoln.My husband had more than enough of this honest manner in which these guys do business, that the one thing that he wanted was to leave, which we did. Since I really liked the car, my husband agreed to have me text Domenick and ask him if we could close at 24K, as per his initial offer. Domenick, who had texted me the day before Im sure I will make you guys happy, I spoke to the owner and he will step up on the trade... (really? by offering us less? yup, we were so happy that we couldnt stop ourselves from doing the happy dance), ended up offering us $24,500. We asked for an additional minor discount (even $50, just to get this done with), but then these guys came up with a 1K expanse on the truck that they werent aware of before (really?) and thus couldnt do $24,500 but only $24,700. Honesty at its best...At this point we started our way back home to NJ, relieved that we didnt do business with this Bright Bay Lincoln, which is anything but bright!Unless you have the same definition to the word honesty as these guys have, I would recommend that you STAY AWAY FROM BRIGHT BAY LINCOLN!!!
Great car. However, not willing to work with you or extend themselves on switching out rims to a different type. Too much of a hassle for them. Not good pr.
The Service Dept at Bright Bay Lincoln was awesome, as always. They have always been top-notch - I have never had a bad experience with them.
Family owned but I did not get that family feel. Was dissappointed that my sales rep was going to give me a test drive then decided not to cause I had my kid with me! Then told me to schedule a test drive. Not cool! I left.
Love my car and Dominick knew what I wanted. Madison is my new baby. Thank you.Best ride ever.
Jim Jaeger and his sales guy Howard are the best. Real stand up guys. Filled all their promises and delivered very professional service.
All the staff was very nice and easy to work with. No hassles!! Howard took extra time to ensure my phone and car were connecting.
Dominick Babbo is a very caring and professional salesmen. He worked tirelessly to get me into my vehicle with short notice.Thank you for you service
My experience is that I have a 1997 Ford F250 and every time I have a problem that I cant find a part I go straight to you and if they dont have it they order for me and they have it and I also appreciate the service from the guys one guys name is David and the other one is Joseph and I think theyre the best cuz they know what they talking about when it comes about Ford.
Drove out to this dealer to take a test drive of a used Lincoln, handed me the keys and I was on my way, nice people!
Quality service!!! They squeezed me in with no appointment and had my car complete by the end of the day. I was issued a loaner so there was no wait.
Much better dealer experience than other Lincoln deslerships in the area. Salespeople are nice and willing to listen to your needs to help serve you best.
They are always very courteous and professional. When they had to keep my car to order a part they immediately gave me a loaner car.
Least an MKX from them in 2013 in 2016 got $50 less same car Queens Lincoln strike1 the car had consistent leaks from the factory Bright Bay gave me a loaner car one time ken service manager who I know from years servicing my corporate cars told me I was no longer to get a loner since I didnt lease the car from them lets see you get paid from the factory to fix the car strike two so now 2016 lease is up the Lincoln Nautilus replacement has no good incentives so we go to look at it MKC my wife and I test drive Bright Bay gives me a price of $559 with the options I want told them too much money Tommy the rude f&I manager comes out and says my wife and I waste their time and they wish I wouldnt come there anymore since I never bought anything from them I set him straight and tell him I leased a car there in 2013 strike 3 game over went to hassett Lincoln and they beat them by $50 a month same car same options be interesting to see who answers this the owner first name is carl lets see if we get a signature my advice to you is if you go there to purchase a car bring a jar of KY jelly so when you bend over it doesnt hurt so bad and dont forget the blindfold if its Tommy standing there
Very accommodating for my schedule, car ready when promised, and cleaned so well I didnt recognize my own car!
I’ve purchased and services 4 cars from them and obviously there’s a reason why I keep going back.Daren in service and Dominick in sales are awesome.
Janice at lincoln service is very nice and honest I feel in good hand when I drop off my truck for service or repair also tech Fabian is a n excellent tech thanks bright bay lincoln and Ford service
I take all my cars to bright bay. Great service department
Luxury Plus -pleasure and comfortVery satisfied with vehicle, of good quality. MKZ RESERVE.
Bright Bay Lincoln optimizes excellence which is the same excellence that the Lincoln automobile brand represented over the decades.
Excellent experience overall. Helpful and friendly staff. No hidden fees, no upcharges, no pressure tactics. Will be back to do business again. 100% recommend.
As always they did a great job at servicing my car and letting me know what I needed to keep my car running well.
Great sales people and management and service is top notice really best Lincoln dealership around the tristate
THE 2019 LINCOLN MKZ IS THE THIRD LINCOLN VEHICLE I HAVE THE PLEASURE OF OWNING OR LEASING SINCE 2012 FROM BRIGHT BAY DEALERSHIP. MY SALES CONSULTANT DOMINIC BABBO ASSISTED ME ON ALL THREE VEHICLES. DOMINIC IS A PROFESSIONAL IN HIS FIELD AND HE IS WELL VERSED IN ALL ASPECTS OF THE LINCOLN PRODUCT. HE MADE THE LEASING TRANSACTION GO SMOOTHLY AND EFFORTLESSLY. HE ALSO SET UP THE TRACKING APP ON MY SMART PHONE AND I THINKIT WILL ENHANCE MY EXPERIENCE WITH THE MKZ.
Very personable and easy transaction. They did everything for me and everything was ready when I got there for pick up.
MY REVIEW IS ABOUT THE REPAIR SHOP ONLY.PASS THEM BY.I BOUGHT MY USED CAR 9-11-15 . I TOLD MY SALESMAN THERE WAS A PROBLEM WITH THE DRIVERS SEAT. MADE GRINDING NOISES WHEN IT WAS ADJUSTED. I BROUGHT IT AND LEFT IT AT THE SHOP FOR THE DAY AND WAS TOLD THE SEAT TRACK WAS BROKEN AND IT WOULD TAKE A MONTH TO GET THE PART. (YES A MONTH)AFTER A MONTH I WAS TOLD THAT THERE WAS 2 DIFFERENT PART NUMBERS FOR MY CAR AND I WOULD HAVE TO BRING THE CAR IN AND LEAVE IT WITH THEM SO THEY COULD TAKE IT APART AND GET THE PART NUMBER ORDER A NEW PART HAVE IT SHIPPED TO THEM THEN INSTALL IT. I WOULD HAVE TO LEAVE MY CAR FOR 3 DAYS. THEY COULD GET ME A LOANER CAR IN 3 WEEKS. (YES 3 WEEKS)I SUGGESTED ORDERING BOTH PART NUMBERS AND WHEN THEY CAME IN PUT THE CORRECT PART IN AND RETURN THE OTHER ONLY TYING MY CAR UP 1 DAY. I WAS TOLD WE DONT WORK THAT WAYI DROP MY CAR OFF AND THE SECOND DAY I GET A CALL THAT ITS NOT MAKING THE NOISE NOW. I EXPLAINED THAT THEY TOLD ME THE TRACK WAS BROKE AND THEY WERE GOING TO REPLACE IT. THEY KNEW NOTHING ABOUT THAT. THEY RETURNED MY CAR THE FOLLOWING DAY AND DIDNT REPAIR THE TRACK THAT THEY SAID WAS BROKEN.SO WHAT STARTED SEPT 11th ENDED NOV 30th AND THE TRACK WAS NEVER REPLACED. MY SUGGESTION TO ALL THAT READ THIS ...BUY YOUR CAR THERE BUT HAVE IT SERVICE ANYPLACE ELSE.
Jason was great and made the experience super fun and easy! I am in love with my Nautilus :)
...just a quick shout out to Darren in the service department of Bright Bay Lincoln-- thank you thank you your professionalism and helpfulness in my tire matter has been above and beyond--- I greatly appreciate all you have done--- five stars to you
My sales man John was very helpful and straight forward. The prices were very competitive and the car is great!
Pleasant, easy to deal with, especially comfortable with Dennis, the financial guy and his squeaky clean office!
It was excellent...they took care of every detail. Great dealership
Any problems I have a hadWith my Lincoln Darren was very helpful your mechanics are very qualified it’s a pleasure dealing with bright Bay Lincoln
Amazing service!Always a pleasure to deal with when I bring our MKX for scheduled service.
Michael V was very nice salesman - not pushy at all and no rushing in test drive.
Their service is the absolute worst ever. Find any other Lincoln dealer but stay away from Bright Bay!
Easy to book appointment. Turnaround time is great. Staff is pleasant.
Great people and great service. Used the valet service last time, that was very nice.
Update: changed my review to a 4 star review because it’s not allowing me to delete it. The 4 stars reflect nothing.
Every step was made easy for me, with no pressure. An excellent buying experience.
Picked up a loaner 2 hours after the service department was closed. Thats what I call Great Service.
Service was quick and easy. Got my car back clean too! Nice!
Great sales and service !
No headache, no games. Howard couldnt have made it Amy easier to buy the car.
No inventory, over priced and no one knows the vehicles features. No thanks Ill stick to my jeep
Excellent purchasing process and the best service department Ive ever dealt with.
Easy, clean and organized is how Id describe my service visit.
Awesome place set me up with a wonderful car. John took excelent care of me!!
What a great experience!!
Domenick Babbo was professional,courteous and accommodating, a real asset to your company!
I still cant set my radio. I was told that service is still closed until the 2nd or 3rd week of April
The guys at bright bay Lincoln are amazing! Dominick B was awesome to work with!
Wonderful experience buying a new Lincoln MKC. Kudos to Nick, John and team.
Got my Lincoln MKX 2018..LOVE the car...LOVE the technology..Thanks Dominic Babbo
Very respectful and knowledgeable staff. Howard was a pleasure to work with.
Customer service is great! Janice and Darin are both always so helpful.
Had a great experience with Richard Mounce. Very friendly staff; they were very knowledgeable.
Bright Bay did a great job in a fair amount of time.
No good never again
John miolla is the best. Knows all the features and fights for you like your family
Staff is GREAT. Theyre all honest and willing to bend over backwards for you.
Excellent service department, fair prices and courteous technicians
I have always received good service at Bright Bay
My husband took the truck for maintenance it works like new again , Thank you
Wonderful sales Dept. Not pushy at all. Wonderful experience.
Keep up the excellent work you are doing as well as your great professionalism!!
Professional staff. Quick service. Comfortable waiting area.
Good selection of trucks. Just get the right sales person
Best car dealership on the island.
Nıce experiences, salesman guy John is extremely helpful,guick and very friendly.
Very professional and informative at the parts department
Bob and Dennis were a pleasure to work with!!!
Excellent service. Clean waiting room. Fair prices.
Always wonderful service. Work done promptly and the staff is wonderful.
Always professional, attentive and courteous. Great experience.
Great service!! Good people.Get um in get um out.
Great purchase/lease expereince!
Quick & friendly service, everything handled with care
Very good service. JANICE WAS GREAT.
Well know more later when I get my car back
Nice people, no rush enjoyed the experience
Great car buying experience!!
Horrible place would never go back or ever send my friends or family to that place unless they are desperate
Very friendly and helpful with ones needs...
Always taken special care of when I come in for service.
Needed to get my key fixed. Taken care of
Great car! Great dealership!!!
Total reviews rating 4.6
199 Reviews for Bright Bay Lincoln, Inc. 2023:
Review №1
2022-03-13My experience here was AMAZING! We drove from Maryland to Bay Shore, NY to purchase a Honda Pilot Touring 04/2021 and my salesman and finance guy were amazing. They were pleasant and very easy to work with. Made my car buying experience great! I LOVE MY NEW TRUCK!!! Thanks!!
Review №2
2022-06-08Ended up selling my used car to Bright Bay even though I bought a Hyundai down the road at another dealership. They gave top dollar for my car, $4000 above what Hyundai was offering. Dominick was great to work with and helped me through every step. Had some personal banking issues and even the owner was willing to work with me to make sure I was able to walk out with the check I needed. Really appreciate everything they did for me, especially as someone who drove 8 hours for this trade/purchase. They even had someone drive me to the bank and help solve issues using their local contacts.Thank you! Very highly recommend working with them.
Review №3
2022-04-07I recently bought a used car from Bright Bay Lincoln and it was the best service Ive ever received in the US. Dealer Domenick was really good at explaining about the car in a good manner. The dealership also provided a dealership warranty in addition to the manufacturers one so I could buy the car without worries.In the second month of ownership, the car needed a maintenance which the service charged me more than $500. The dealership thankfully reimbursed me for the maintenance fee without hesitation. I guarantee youll get the best of best service here at Bright Bay Lincoln.
Review №4
2022-05-24I leased a new 2022 Nautilus and the experience was pleasant no pressure, salesperson was new and knowledgeable.I have a slight issue with the sky light where it keeps retracting back to 3/4 open, I called the service department where they set me up with an appointment immediately. They will be picking up my car and will provide a loaner. I live about 20 miles away which I was surprised they offered that service.
Review №5
2022-01-28I received terrific assistance as I started looking for a new vehicle and it continued until I picked up my new 2022 Lincoln Nautilus Reserve. I recommend Bright Bay Lincoln to everyone and try to see a great salesman, Dominick Babbo. He helped enormously at every step and will continue to assist me in the future as he has in the past.
Review №6
2022-03-23Bright Bay Lincoln is a very upscale dealership. Very professional. My salesman Bill Dowling was very helpful and NOT pushy. I really appreciated that.
Review №7
2022-06-22Excellent experience. Jason in Sales is on point. Difficult market right now with cars. Made the process painless.
Review №8
2021-09-17I want to share my experience: This dealership is the best I have ever dealt with.... The people there treated me extremely well... They are professional and very nice to work with. I never had a better experience buying a car. Special thanks to John and Dennis. I live in N.J., but I would go to Bright Bay for a car... no doubt about it.
Review №9
2022-02-02I purchased a vehicle with absolute ease. I suggest that anyone looking for a car, go talk to Dominic at Bright bay Lincoln on Sunrise hwy.
Review №10
2021-04-30I love my new Lincoln Nautilus. Thank you to everyone there for everything especially our salesman John he is very kind and honest. My partner also went to him to get his car last year and we are both very happy so far. The service department is great very responsive and detail oriented. I will be going back to them in 3 years when my lease is up. Best dealer on Long Island.