Kerbside pickup
Yes
Brooklyn Running Company in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Gender-neutral toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-782-7866
Site: http://brooklynrunningco.com/
Site: http://brooklynrunningco.com/
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:11AM–7PM
Comments (146)
I have a wonderful experience shopping for a great pair of running shoes. Customer service here is excellent as employees are knowledgeable and take their time with customers. Zach helped me find the perfect running shoes and was very helpful and patient. I got helpful training tips, and tips on other running gear. I had an overall outstanding experience. If you’re looking to buy a pair of running shoes this is the place to get them!
Friendly staff who were willing to help. However, they had the brand but not the style I wanted
I started running during the pandemic and hadnt been able to get into a shop to get properly sized - finally got the chance at Brooklyn Running Company this week and couldnt have had a better experience. Zach was incredibly knowledgeable and patiently walked me through a ton of options without pressure to buy something. I took the shoes out for a run and had a small issue and the shop replaced them instantly and took real care to make sure I had what I was looking for - would recommend this place to anybody looking for advice/running gear. Thanks!
I recently visited this location to buy new running shoes and received excellent customer service. Raquel is an incredible customer associate. She assessed my gait and helped me pick out the perfect running shoe for my needs! She was extremely helpful, informative and friendly. I will definitely come to this location again and recommend it to my friends and family.
Super excellent experience getting fitted and advised on some new running shoes. Steve was great, brought out four options, and was generally interested in helping me find the perfect shoe. I pulled the trigger on the new Nike Invincible Run. Love them. It was a great experience at Brooklyn Running Company. I will definitely be back!
I had an excellent experience here. They didnt have the specific shoe I was looking for, but Daniel was still so helpful in helping me figure out what kind of shoe would work best for me. I would def recommend Brooklyn Running Company.
Do not go anywhere else in manhattan or bk for running shoes!!! these people are educated and NICE! best service and selection ever!!!
Just had a wonderful time here! I went in looking for a new pair of shoes to try to eliminate some pain Ive experienced from learning to run - and Kate was incredibly helpful! She didnt even start off by trying to sell me shoes; instead, she talked to me about the problem and even considered other issues like if I was just tying my laces too tightly before we even got to the shoes. Incredible customer service and great shopping experience!
First time my wife and I visited the store and staff was super helpful. Zach helped us: he was knowledgeable, answered my gear related questions and was sporting Saquon Barkleys PSU jersey--big plus. Currently tending to a sesamoid issue on my left foot so he was helpful in suggesting how I should go about choosing my next running shoe. Felt more like a running club than it did a retail operation. Definitely coming back.
I just want to say a massive thank you to Daniele and Zach for their efforts in helping me find the best running shoe. I came in earlier this month and went through the process of having my gait tested, etc and finding the best fit shoe. I really liked the shoe that they gave me but they were giving me bad blisters. I came back in on Friday and between Daniele and Zach they spent over an hour trying to get to the bottom of it and find the best fit shoe for me. They were so kind and patient as I tried on different shoes and tested them out. They eventually settled on the HOKA Cliftons with inserts... ran 10 miles in them today and not a single blister or pain. Thank you x a million for your help and high level of sneaker/foot knowledge!! So excited to run the NYC Marathon in these sneakers and will be only buying my sneakers at Brooklyn Running Company from now on.
Great stuff. I had a super helpful video fitting with Sarah where we narrowed the shoes I might be interested in and she gave me some really helpful training advice. I then had a really great fitting with Zach in Williamsburg. The store felt comfortable and well-ventilated, and the staff was thoroughly helpful. Ill definitely be back!
Walked in and walked around until someone asked if I needed help. When I replied “yes” they said we will be right with you and she didn’t return for 20 minutes while people who walked in after me were already completing purchases. Horrible service.
Excellent customer service! Ton of help in finding the right shoes for training - marathon/half Ironman
As soon as I walked in I was greeted kindly by a staff member. Soon after, Zach introduced himself and asked me questions to help him find the right shoes for me. He also looked at my feet and assessed how I walk/run. He went to the back, came back with 2 options. Zach was friendly, welcoming, and knows his stuff. Very impressed. And yes, I walked out of there with the shoes he recommended.
Great service and good shoe selection
I had never owned a serious pair of running shoes so I was pretty intimidated going in. Carrie approached me as soon as I entered the store and helped me pick out a good beginner pair. I ended up getting shoes for the same price I’d pay at a department store but without the extra expertise.
I drop in when Im in the area and the experience is usually good. This time the guy kept pushing Brooks shoes and thought I should be wearing double wide. The fit was so bad and I could feel my feet moving around in the shoe. Didnt seem to hear me when I told him about the poor fit but kept repeating how he ran his first marathon in Brooks Ghost. Didnt really ask me any questions. He just made assumptions based on looking at me. Very bad experience. Probably not coming back.
Great store in Williamsburg just for runners! I wasn’t even planning to purchase runners except I popped in and was really impressed with the specificity of the shoes based on your feet. I was helped and fitted and learned I was wearing a size too small! (and hence getting black toenails) my new New Balances fit great and I’ve ran in them plenty on the treadmill, on McCarren track with great comfort! Game changer!
I could not say enough great things about my experience with Brooklyn Running Company. I first had a helpful and kind chat with an employee through their online chat function. While in the store, Kate was incredibly informative, super helpful, and really easy to talk to and ask questions. I felt so comfortable asking questions (Im a beginner!) and didnt feel rushed or pressured. I walked away with an awesome pair of shoes and understandable information about my biomechanics. I cannot wait to shop there again!!
I had an amazing experience, Kellen was very polite and knowledgeable about running shoes, I’ve been running for 12 years now and felt like my shoes weren’t supporting me enough for my long runs, Kellen explained why And he even let me tried different shoes on to see how they felt. I had my first run with my new shoes today and felt amazing, I can totally see a big difference compare to my old shoes. Thank you! I will recommend the store to my friends
Amazing customer service, thanx Justin! Walked in looking for a new pair of sneaks to ease some running discomfort. Justin measured me up, watched me move, and found me an awesome pair (that also happened to be on sale). Never shopping elsewhere and will be encouraging others to do the same. 🙏🏽
The staff is so kind and helpful. They have a great selection of running shoes and are so knowledgeable on which shoe can work best for your foot and stride. Love this store so much.
This store is amazing! They are so kind, and know what theyre talking about. As a longtime runner, you can tell the difference in service between this store and an online or other retailer. With gait analysis and a guarantee that you get in the right pair of shoes, they really are an exceptional shop! If youre thinking about visiting do it
Staff was extremely helpful and kind! We left with new sneakers and arch supports that all fit great. Would definitely recommend and come back for sure! They have great clothes and awesome sale section too.
Great service!! The manager is super helpful and insightful. I did my gait analysis and tried few pairs of running shoes on the track that’s inside the store (they have a treadmill too!). The pair I picked out work great now so I’m happy with my purchase.
The only shoe store that you have to shop at. The customer experiences is top tier.I came in with knee pain and shin splints, Justin helped me find the perfect shoe. The hoka arahi 5.For my specific issue he reccomend an stability shoe to fix my pronation issue (which was causing the pain) and one with max cushioning that is more forgiving on the joints.And what a word of difference it makes. The knee pain is greatly reduced and I did my best run all week breaking the shoe in. I know where to go the next time I need an new shoe.
I wish I did not have to write this review because I love my new running shoes, but my experience in the store was unfortunately not what I expected or what they promote on their website and on the sandwich board in front of their store. At least it was not for me. Why? I wish I could say. To begin with their initial questions were generic and had to do with style and size. While waiting for potentail try-ons to come out, I sat and watched other customers engaging with their sales associates by running on a treadmill or walking while being observed. Not only did I not receive these assessments I was not asked ONE question about my running history or experience. I even tried to prompt conversations offering up such information, but I did not get a sense that the sales associate was interested. He remained cordial and polite, but he completely dropped the ball in fulfilling the store’s promises around assuring that each customer leave the store with the correct running shoe. By the time I reached home after my purchase, I started to question my experience. I even tried to justify why it might have happened. The bottom line is, it should NOT have happened. Trying to come up with an explanation I was left with 3 possible reasons for this type of discrimination. I call it discimination because they looked at me and decided to not give me the full treatment. Was it the fact that I mentioned that I was a novice runner? Was it my age? Was it the fact that I am a person of color? I don’t know. It is making me anxious to write this, but this happened days ago and it is still weighing on me enough to sit here and compose this.And while traveling no less!I just want people to know what this store did and to decide for themselves if they really want to spend their dollars in support of a store that would exercise such inexcusable disrciminaratoy practrices. A consumer should not feel slighted, invisible, or insignificant, while shopping in a store that prides itself on having a special individual touch.
I went to the Brooklyn Running Company over the weekend and had a great experience. The staff was very attentive and knowledgeable. They analyzed my gait to determine the proper shoe type and size. Leah had me try on 8 different pairs of shoes (varying brands / sizes) after which I found the perfect fit. And to top it off the sneakers were $10 cheaper than buying off the internet. Great service, the perfect fit and a good price. Its nice to have a store like this around.
Came for a pair of shoes. I am not very knowledgeable so came here to get advice. Very quickly I had a sales helping me choose and I got out with a pair of shoes I like and some other small accessories. Also good point they had old-shoes recycling bin.
Kevin was nice and helpful while I was getting my first pair of running shoes. He examined my gait, measured my feet and brought me several pairs to try on. I left with a pair I felt confident in and Im grateful for his help!
Steve was so helpful in finding the shoes that were best for my gait and was incredibly knowledgeable. He even called multiple sister stores to see if they carried another color of the model I liked. Great store and great employees!
Great place! Got what I needed thanks to Justins very vast knowledge!I went for the expensive Nike Vaporfly Next%, but Justin knew better due to my wide feet and recommended other shoes despite them being cheaper. I will definitely come back when my shoes start accumulating too many miles! They really care about you getting the best! Thank you!
Really nice place where people who are serious about sport and staying healthy can find anything they might need, starting with solid excersise/running shoe brands and carrying on all the way to some workout apparel, stretching, vitamins. Owner was very kind and helpful, listened to what my concern was and made really good recommendations! Highly recommend this store and Im looking fwd to returning there 👍🏼
I had a really positive experience here! Yuka was so helpful! She helped me choose just the right running shoe for me. They carry lots of different brand name running shoes and accessories as well; e.g. insoles, leggings, and more fitness equipment. They have this really cool track and treadmill in the store so customers have the opportunity to try out the shoes performance in real time! I would recommend checking out this store.
I caught the running bug again during COVID and had to pick up a new pair of shoes. I really hadnt done any significant milage in about 10 years, so I needed some guidance.The customer service here was amazing. We managed to work together over the chat feature online and come up with some solid shoe options with a bit more stability than the pair of gym trainers I was wearing.I ended up with a pair of Saucony Ride ISO2 and they are fantastic.This was really an incredible experience considering it was curbside pickup and we had to do a gait analysis remotely. I will definitely be bringing my business back here and HIGHLY recommend them!
I had an amazing experience , Kate was so knowledgeable and friendly and helped me and my boyfriend pick the perfect shoes. I would recommend this store to anyone!
Got the most comfortable pair of shoes. They listened to the issues I had and found the perfect Sneaker for me. They were very nice and attentive. Will not buy work out shoes anywhere else.
Like a good car mechanic this place is straight forward. Easy to get stuff if they dont have it. They will get it.TBH though the service is still a little profilish meaning at first I asked questions and the tone was meh since I had to remind the person Im here to buy what I was asking for. Lol.Something about the magic of park slope and the west side that still makes it uncomfortable to come into these specialty stores.At least they have what I was looking for since I love across the street. 🤓
Mix feelings. Positive and negative. Person was welcoming and nice. But only asked me to walk back and forth two times and knew exactly how I walk and run and the type of sneakers that would work best. No treadmill or no run or history. Felt a little too fast. But I did end up buying the sneakers! So maybe a little more time with your client would be better. Or maybe a more detail analysis of gait and pressure points etc.
The best running store I have been to (I’ve been to 4 in the 20 years I’ve been running). I finally got fitted properly, diagnosing my pronation issues and fitting me into the perfect sneaker. Everyone there seemed knowledgeable of running sneakers and gait problems.
Yuka assisted both my wife and me with getting our first ever running shoes! She was very helpful, and the store had an awesome yet easy going vibe. I like that they check your form, properly measure the dimensions of your feet and come back with recommendations. Their running shorts are awesome too! (Yuka’s recommendation). I will be back!!
Great selection and friendly knowledgeable staff. This is what you get when you shop local independently owned running stores! If you live in or are visiting NY, shop here for your running needs.
I was being helped by Will. We discussed the issues that I was experiencing with my current shoe. He helped me adjust my form and walked me through several pairs of sneakers before we found the perfect one. Im a beginner runner training for my first half-marathon. This place knows what theyre doing, and they certainly do it well. I would recommend Brooklyn Running Company to runners of all stages.
Stopped in this place on a whim and got a great education from Justin who was patient and spot on with his recommendations. Store was super convenient, clean, and well stocked. I would recommend to any runner or just anyone looking for some great shoes and friendly staff.
Im a beginner. Walked in, the vibe was great. I was helped right away. She was super attentive and knowledgable. The prices seemed competitive. The staff in general was friendly and the store had just enough to make you drool, but not overwhelm you. Loved it! Most importantly, I was fitted with PERFECT sneakers!!! This is my running store from now on, for sure!
Yuka was really amazing. Im a not a runner but would like to get into it. She checked my gait and shoe size. She then selected 3 different pairs for me to try on and walk in. She didnt rush me at all and recommended running socks and took her time explaining why she used them. I decided to go with a pair of Brooks and a pair of running socks. Was really happy I stopped by and cant wait to try out my new Brooks tomorrow. Will buy from them again when needed
If I can give more stars I would. I am about to run my 1st half marathon and worked with Sarah and Justin. Sarah analyzed my run and convinced me to get a great pair of light brooks running sneakers. The staff here is amazing and will definitely recommend in the future.
Incredibly helpful and sweet employees, I’ve been running for 15+ years and never had such a positive shoe shopping experience
I’m a beginner so was a little nervous but Justin was super helpful - he analyzed my gait, listened to the challenges I was having, and recommended some great options. So far loving the pair I ended up going with
They helped me find the perfect replacement for the shoes Id held onto for way too long. They ordered them and it took a day to get them. Once I realized they were too tight, they returned them (no fuss!) and exchanged them for the perfect shoe
Wonderful experience. Will was extremely helpful. He had a lot of great expertise and took the time to talk me through every facet of the shoes I tried on. I highly recommend this store!
Came here to buy a pair of running shoes (surprise surprise) and received amazing service from Kate. The Brooklyn Track group has gathered in the shop when I got there, apparently they use it as an unofficial, community centre. Anyway that delayed things which would have lead to a lower rating had Kates service not been so good! 5 stars!
Best Shoe Buying Experience of My Life. Will and Andy were extremely helpful, patient and knowledgeable about my concerns and needs. I spent like an hour there and we even went over some stretches that would improve my running posture. THESE GUYS ARE INCREDIBLE!! HIGHLY RECOMMEND.
Amazing shop with outstandingly helpful & positive people. Kate is an absolute pro and made sure I got into the right pair of running shoes. Stop waiting – just go!
Just got fitted for new shoes after a pair I grabbed on sale was giving me knee pain. Incredibly knowledgable staff–pinpointed the source of my pain within minutes and gave amazing recommendations based on my gait and personal preferences. I cannot wait to run! Thanks Steve and BRC!
Great selection of running shoes. Equally important, they have a very knowledgeable staff to help you choose the right shoe with the right fit for you! The owners and the staff are all runners, and you can tell that they really want to help you find the right gear for you.
Great service, super knowledgeable staff. They explain the subtleties of shoes like a sommelier talks about wine. And they didn’t try to sell me the most pricey shoes either.
I had to buy a whole set of gear (shoes, clothes, and phone brace) because my bag was lost, and Will was super-helpful. It seemed to me that they had even more shoe models than were on display.
Steve was a great store Rep. Very friendly and gave us a lot of information about running. Definitely would recommend give them a try sneaker prices were good and they wont sell you what you dont need
Great store and incredible service! Really enjoyed buying from them today another pair of running shoes. True professionals!
Patient, knowledgeable and kind! Love this place.
Incredibly helpful staff. Took the time to listen to my concerns and even taught me a foam roller routine! I really appreciate them going above and beyond and cant recommend this store enough.
Steve measured and watched me run helping me pick out a shoe that alleviated my shin splints and progressed my overall running, thank you! Great store.
Awesome shoe collection. Everyone there was really helpful. They suggested running routes in the area, let me try a pair of trainers outside, and let me try on the Garmin watches.
My 1st visit! By far the most knowledgeable staff (Wil) I’ve encountered in over 20 years of running. Spacious & clean store & ample inventory!! Simply an amazing experience!
Absolutely blown away with the customer service. Yuka was fantastic. Wish I could give you guys 10 stars. Will definitely be coming back. Btw I never write reviews. 👍
Thank you Zach for taking the time to help me and secure me with two pair of shoes that have already made my feet happy!Shout out to your pupil.xx
The place was super helpful, the staffs asked questions to be sure that i was comfy with my shoes
Very helpful staff. They took measurements, watched me walk, asked what I wanted, then offered 4 suggestions. I had plenty of time to try on each and Im ultimately quite happy with my selection.
We were there on two successive days and each time the service and advice we received was excellent. There was no pushy sales pitch, just honest, sensible recommendations. We will definitely go back.
Really helpful and friendly staff, good spread of gear and shoes. Weren’t able to get my size in the shoe I wanted though.
Steve analyzed my gait and helped me find the perfect running shoes. Extremely grateful and highly recommend this store!
Great place for shoes they will be patient and have you try on different shoes and check to see if you pronate.
Bought my shoes here, stuff are helpful and knowledgeable. They gave me lots of opinions when I tried several different shoes.
Super amazing helpful staff! Good range of shoe options. Prices were not too crazy either.
Spoke to will on the phone super nice! i was inquiring about which models of district vision sunglasses they have ins stock.
Nice customer service and professional advice from past marathon experts to help make up your mind on what is better for you.
An amaizing store! Excellent customer service. My new favorite place for my running needs. !
So knowledgeable and hospitable. Customer service focused shoe stores arent dead after all! Take that zappos!!!
My go to local running store. Staff is super friendly and patient and they have pretty much anything you need. If they dont have it in stock they order it for you.
Great service, patient employees helping pick out just the right shoes and clothes for my first marathon.
Friendly and knowledgeable staff. They have a great selection of gear and sneakers, especially in black
Great shop for runners. The staff is friendly and they have a broad range of different shoes and clothing for runners!
These guys were awesome. Spent a lot of time with me at my indecisive worst, with no judgement. Lots of sound advice. Good humour. Really impressed.
They were very helpful in helping me pick out a pair of shoes that really fit.
Excellent, specially when you need some advise/guidance!
Amazing customer service and range of shoes. Loved my experience here.
Love the super helpful and knowledgeable staff, the selection of products, and the rewards program. I will absolutely return!
Great customer service Kellen was very helpful.The store is very nice.
Best running shop in NYC. The only store to stock Maurten electrolyte the best brand out there.
Great service, not stoked on the pricing or selection, particularly in the shoe department.
One day I will write a poem about how helpful and kind the staff is. I almost want to come up with things I need just so they can help me.
UPS messed up the delivery of my order, but Steve was responsive and quick to fix the issue and get my order delivered to me.
Great staff and good selection. These guys really know their stuff. Support your local business if you can!
Love to support the mom & pop shop. Also host to the Brooklyn Mile a super fun and fast one mile along Kent Ave.xo
The store opens at 11 am during the week. How inconvenient is that? I thought runners were supposed to get up early.
Full service place to make sure you running shoes fit perfectly!
Super friendly and welcoming staff and good selection of running gear.
Amazing, great staff great products, spent all my money
Exceptional, friendly, and informed service! Will definitely be returning.
Great selection of running attire, including their own line
Patient, knowledgeable, friendly people in a lovely store space. Wont go anywhere else.
W Bondi 7 BBLC i found them on side 7 1/2 Thank you
Great care love my shoes. Thanks!
Super Nice and professional! Worth going there.
Great store, very helpful people
Love this store for all my running needs.
Very friendly and helpful. Gave solid suggestions for my specific needs.
Knowledgeable and helpful staff that don’t upsell you on things you don’t need
Great store, very cool staff!
Good services and reasonable price.Thank you
Customer service here is always amazing
Great staff. Amazing selection:)
Super knowledgeable and friendly staff.
Excellent customer service
Very friendly, helpful staff.
Incredibly patient staff!!!! Great place to shop!!!!!
Almost everything you need and they have a true passion for the sport.
Very knowledgeable and helpful staff.
Very helpful great service.
Great Staff, knowledgable and helpful.
Good selection, helpful staff
Gods products and good advices from the team
Friendly staff and quality merchandise
Great place, helpful staff.
Always helpful staff!
Helpful and very knowledgeable
Great
Great service
Great service!
Great service
Amazing shoes
Awesome staff
Friendly staff
I had such a great experience here this afternoon! Joseph expertly divided his attention between myself and another runner (never an easy task), and he still took the time to assess my gait, ask lots of questions, and bring several great options for me to try. Ive never bought proper running shoes, so I was very grateful for the guidance! Ill absolutely be back - the energy and expertise of everyone there really made for a great experience.
Buen
Total reviews rating 4.8
146 Reviews for Brooklyn Running Company 2023:
Review №1
2022-06-23Raquel helped me and was amazing! I am coming back from a back injury and she was very helpful in finding the best shoe to support me in all the different exercises I want to do. She even dug around to find a different color way when I found a shoe I loved comfort wise but wasn’t into the style. (Went with brooks ghost 14) Lots of cool running/exercises gadgets and tools as well. I bought one of the small running belts and LOVE it. Will definitely come back when I need anything. Everyone in the store was friendly and helpful.
Review №2
2022-06-07I went in not knowing exactly what I was looking for - I just knew I needed more comfortable pairs of shoes for working out in the gym and for working in a busy ER. I was assisted by a staff member immediately and he took the time to sort through shoes and come up with options that he felt would best meet my needs. I ended up leaving with two amazing pairs of shoes. Very satisfied with my experience here!
Review №3
2022-02-10Love the staff there and they helped me found the most comfortable running shoes!! Highly recommend for anyone that wants a pair of shoe that fits them the most!
Review №4
2022-02-06I love the team at Brooklyn Running Co. Extremely helpful and knowledgable staff that take a genuine interest in helping you find the right gear. Thanks to Matt for sorting through countless options to find exactly what I was looking for, I’m so stoked to go for my next run.
Review №5
2022-03-31They have a great representation of running shoes worth trying! The staff is extremely helpful, thoughtful, and just trusting them would save you hours of research which is invaluable!
Review №6
2022-06-19Great customer service. We were helped by a very friendly and knowledgeable woman who let us try many shoes and was really patient with all our questions. Highly recommend this store!
Review №7
2022-03-26I came in a couple weeks ago and was fitted for running shoes. The staff was so knowledgeable. I didn’t realize I was wearing support shoes when I shouldn’t have been, which was causing a lot of knee pain. I was also wearing 1/2 a size too big. With the new shoes I’m having zero pain and feeling great. Thank you again! Can’t wait to come back
Review №8
2022-04-07A specialist running store with staff that will find the best available shoes for your needs. The customer service is top notch friendly and highly informed on the nuances of individual running styles.
Review №9
2022-04-26The helpful staff at Brooklyn Running Company have made this our go-to spot for any new running equipment we need! Even if they don’t have what you need, they are always happy to give you great advice.
Review №10
2022-06-28Had the most amazing experience here. I came in with idea for what I wanted, but they went the extra mile by finding the right shoe for my kind of feet. I was a bit startled.