Delivery
Yes
Browns Ford of Amsterdam, Inc. in Amsterdam
Categories
Location on the map
Amsterdam, Montgomery County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 518-843-4600
Site: https://www.brownsfordamsterdam....
Site: https://www.brownsfordamsterdam....
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–5:30PM
- Saturday:8AM–4:30PM
- Sunday:Closed
Comments (199)
No high pressure sales. Salesman asked what I wanted, then proceeded to build the car I wanted on line. I was told the expected delivery date would be late October. I was given updates by Browns Ford as they received information from Ford Motor. I was then given a new delivery date that had been moved up by thirty days to late September. I received word that the car would be delivered to Browns Ford on September 28. The car was ready for delivery on October 2nd, and I actually picked it up on October 6th. At delivery the car was clean, the paperwork was in order and the Salesman did an excellent job of explaining and setting up the electronics. I have been buying Ford cars since 1954, and this was the easiest purchase I have ever experienced. The best part of this purchase was Browns Ford getting me an additional $3000 off the invoice price. I would highly recommend Browns Ford if your in the market for a new or used Ford. Just stop in and ask for Alec.
Browns Ford of Amsterdam is definitely worth seeking out. Most comfortable buying experience ever here. Sales team was consistently accessible, responsive and professional throughout the procurement process and followed up afterward to ensure satisfaction. Top notch operation.
Very unprofessional. Told them I would be in on Monday to sign paperwork to buy out my lease...even texted salesperson when I was on the way. I arrived and he asked, Where is that paperwork for Debra Casline? He didnt have anything ready so I left to run errands rather than sit there for 45 minutes (the estimate they gave me on how long it would take). I was also told that I would need to put $1250 down even though salesperson had given me monthly payment (with the extended warranty and no down payment) previously.....so the $1250 was a total surprise. Then when I return and am signing the papers the business person was hacking and coughing and my partner said, jokingly, that it was ok because we were both fully vaccinated and she responded, Well I havent been and dont intend to. And at that point she lauded me with how she didnt know a single person who had died or had a really bad reaction even though lots of people she knew had it. At that point my partner removed himself and walked around the lot rather than be in the same room with her and I pulled my ask out of my bag to put on. Keep in mind that I am almost 64 and my partner is 68 so we are cautious. Very unprofessional overall. Am happy with my vehicle but dismayed that the service was so lax. I realize that we reside in a very small town in upstate NY where most service is laid back and comfortable.....that I can accept and appreciate. But this was just too much.
Recently made a purchase, both the sales team & management team were great. They took the time to explain both the vehicle & financing options. Were honest & took the time to track down answers to my questions. I met or spoke with multiple dealers prior to making my purchase and found Brown’s to be the most friendly, open & honest. Instead of having a sales person who had to constantly “check with managers” the managers at Brown were directly accessible to me & supported there sales staff. Plus the pricing was Great!!
Terrible service in the service dept. Made an appointment to have my vehicle serviced, when I arrived at my scheduled time I was told I would need to wait hours for them to even pull it in to look at it. Absolutely no effort from service staff to even explain why or remedy. Waiting room is sparse at best, a few old dirty office chairs. Drive the extra 30 miles into Albany and go to a real Ford dealer.
It is always a pleasure to work with knowledgeable people and the team at Browns Ford are exceptional. Best vehicle buying experience I ever had. I love my new 2021 Ranger as much as the team said I would.
I leased a Ford Escape from Brown’s 3 years ago and was pleased all during that time. When the lease ended, I did not even consider going anywhere else for a new car. The sales staff was knowledgeable and answered all our questions. It was a pleasure doing business there.
I love my new 2020 Ford Ranger XLT! It has everything I wouldve dreamed of in a work/pleasure Truck.We enjoyed the entire experience at Browns Ford. The sales people were most friendly, cheerful and when out of their way to help me obtain what it was I wanted for my work truck replacement. Its quiet running, reliable and a great looking truck throughout. Many bells and whistle as standard equipment, plus some extras. So happy we went to Browns Ford in Amsterdam, NY when looking for a new truck to replace my old 2010 Ford Ranger with over 225,000 miles. What I wouldve wanted that you do not offer, is a LOWER truck/truck bed as Im 55 and its hard to reach for tools in the back bed as I work out of my truck most of the time. Theres no step to reach in, and its sometimes a chore to work all day with the issue. Im glad I have this truck and that we got a terrific deal with our trade-in and financing.
My experience with Amsterdam Browns Ford was great. My part that failed was also under extended warranty and the part was replaced without any charge to me. They made arrangements to pick up my car from my local repair shop, took it to theirs, repaired it and I had it back in two days. I would recommend them to anyone.
Browns Ford is a 5 star plus. I purchased a Ford Transit passenger van last week from salesman Robert Berben. The whole transaction was done by phone and email with Robert including delivery of the van to my office in North Syracuse, New York. Browns Ford is very professional and very easy to work with. Every detail i asked for was done exactly and fast. Also the title clerk Mariah Monroe was also very professional and very knowledgeable on the OMS plates that i needed. I will be doing future business with Browns Ford and staff. Thank you for all your help. See Robert for your next vehicle purchase!
October 2018Saw an ad on their website on Sunday for a Taurus with nice rebates, drove to the lot to see if the car was still there. It was, so I clicked the contact button on their website. Monday morning at 8:08 am I got a phone call and stopped in.I dealt with Kimberly. As we negotiated the deal I felt she was straight forward and honest. Picked up the car Thursday afternoon, and she spent considerable time showing my wife all the features and answering questions. We found a couple of minor issues, so we will be getting those corrected through the body shop.January 31, 2022Well, the wife saw the new Bronco Sport, and liked it. We talked to a few people in parking lots and they all seemed to be happy. I did some review on the internet and liked what we saw. Called Kimberly Monday afternoon and she said they had one left. Went up to Browns and drove the Bronco and wifey had a big smile. Stopped at the bank, got a check, went home and took some stuff out of the Taurus and drove back to Amsterdam. The new Bronco is sitting in the garage all nice and shiny. The process took about 3 hours. Robert Bourbon spent some time going over the features of the truck and patiently answered our questions. We have had several SUVs but had driven AWD cars for the last 6 years. Switching back to an SUV for awhile. If anyone is looking for an AWD Taurus ours is in great shape and sitting at Browns.
Traded in my truck that I bought from Browns almost 2 years ago for an upgrade. I dealt with Jeff Brown and all I can say is he went above and beyond to help me get a great deal. Gave me a fair trade and sold me a beautiful F-250. Very pleased. Thank you so much Jeff
Family type atmosphere, full attention to all of our questions, very accommodating to all of our requests. I would recommend Browns Ford without hesitation, one of the few places that still adheres to customers and full service to your needs.
Cannot say enough about the service department at Brown’s Ford. My father and I broke down 4-1/2 hours away from home and limped our truck to their dealership on a Saturday at 8am. The staff shuffled things around and graciously squeezed us into their already full schedule without an appointment so we could get back on the road and return home to Buffalo. During our wait, a couple of the sales associates even kept us company and visited with us until our vehicle could be repaired. The whole staff at Brown’s went above and beyond to get us back on the road quickly and safely.
I live about 100 miles from Browns Ford and I had the opportunity to purchase a new truck from Browns Ford several years ago and they treated me the way a customer would expect to be treated,. A couple of months ago I was in the area again and one of my vehicles experienced some mechanical difficulties so I decided to leave it at Browns Ford for repair. The Service Department was OUTSTANDING!, my truck was properly and professionally repaired ahead of schedule and while it was being repaired they gave me a no hassle loaner car for only $11 a day! I was so impressed that I decided that I would order my next truck from them and once again they exceeded my expectations. They called me when my new truck came in this week and told me it was going to be thousands of dollars less then our already agreed upon price! The new F150 is an amazing truck! I could not be more pleased with it and without a doubt Ill be driving 100 miles up to Browns for my next vehicle purchase!Ed KolorRhinebeck, New York
I decided to buy my lease truck,and they made the process easy
I have always had excellent experience with Browns Ford and the work that they have done on my vehicle. My go to choice of servicer is Senior Mechanic John Casler because he always done a thorough job and he is helpful about providing further detailed feedback on any other items that stand out with the vehicle.
Very friendly and professional staff. The people at Browns put together a deal that the other dealers wouldnt do. Extra programs were fully explained but no pressure sales tactics, they let you decide. The buying experience was pleasant and quick.
I had a Wonderful Purchasing experience of my new Ford Edge, Titanium from Browns Ford this week!From start to finish, Kimberly was quick to find the vehicle Id been looking for over the past weeks, with the options I was looking for. Id gone to several Ford Dealers in person, to look around the car lots during the Covid issue. All the sights online said the showrooms were closed, but, that I could make an apptmt to purchase one.Kimberly at Browns Ford in Amsterdam emailed me or called when I had questions about the Ford Edge and Ford Escape models of which I was undecided on.I now own just the car I wanted and more! There are so many included options in this model that Im amazed that it doesnt drive itself!Very happy with the deal I received with its several discounts, rebates. The friendliness and overwhelming helpfulness of the staff making the experience a smooth and pleasant one. I highly recommend you stop in to Browns Ford in Amsterdam and take a look around - and say Hi to Kimberly for me.
Its amazing how many things they can find wrong with a vehicle that is just two years old now.I understand that perhaps business is down at the service department with the pandemic.But I had to pay a $100 deductible for my extended warranty, and Uber fees back and forth to my house.After being a loyal customer, this will be my LAST Ford vehicle.
The dealership side is amazing! Ill be doing business with them again. The service side, however, is a place Ill avoid in the future. The seemingly senior service rep there (right side counter) is very unpleasant and undesirable to deal with. I had to walk away from an appointment due to his attitude, and have dreaded calling to schedule an appointment in the past because of his surly nature. Ill be spending my money and time with another shop; there are plenty in the area to choose from.
Our truck died on the highway while towing our camper. We were towed here around 5pm (closing) on a Thursday and they took our truck in first thing Friday morning to see what was wrong. They fixed it and we were on our way within a couple hours. The staff is friendly and diligent about following Covid precautions. We highly recommend.
The service at Browns Ford Amsterdam, NY is excellent! They are very accommodating when I need to get the car in for service right away. They have a rental car option in case my car needs a longer stay with them. I love that they are committed to excellence in serving. I can depend on Browns Ford serving to do a great job. Thank you, Browns Ford. I think I will keep buying Ford vehicles. This is our third Ford.
Nice people small local town dealer who cares about the customer
Kim worked to find the perfect truck for my needs. The sales department was great. Not pushy.I’d avoid the service dept at all costs. They will tell you work that needs to be done (and it does) but then charge you 2-3 times the amount of other garages.
I have some reservations about this place. Im hoping they do the right thing. If you do purchase a vehicle from Browns, question their extended warranty and get it in writing. The extended warranty is not as good as the Ford Dealership but they say they will honor their warranty as what Ford Offers. Their service department doesnt seem to know that. Th repairs that were supposedly made did not fix the problem.
My wife and I had been truck shopping for about a month when we stopped by BROWNS FORD IN AMSTERDAM NY to see what pickup trucks they had. We met salesman Robert Berben, he asked what kind of truck we were looking for. He took the time to ask what we wanted in our truck and then Rob showed us the perfect truck for us. He made us so happy! Browns Ford was awesome, they did everything to get us that truck! I never had a Ford before, I always owned a Chevrolet since I was 17 years old and now Im 66 years old. Rob, Joe and Kim were so awesome! They went above and beyond what any other car dealer has ever done in the past. We were amazed. We will definitely go back to BROWNS FORD IN AMSTERDAM NY for another truck or car when its time. They made our experience such a pleasure and made us feel like family!!!!❤
Great service. The problem was found. The parts ordered came early. The quote on the price was large due to the job which is average for the job. Well the job was done in under the time and I saved $200.00. I couldnt be more pleased. I was treated well, and we communicated well. I will be back from now on to get all my oil changes there. Thank You.
Dropping off a work van and picking up a different one, always a friendly and curtious staff when I go there
Service department doesnt take the time to apply work-around fixes and just wants you to buy and install brand new parts to make the most money as possible. Labor time is also over exaggerated when most jobs can take a half hour but they will charge the full hour at the minimum.
Browns Ford Amsterdam advertises $0.99 NYS car inspections, which would be a great deal, but when they inspected my car they said hundreds of dollars of work is required when it apparently was Not required. This happened to me twice when I tried to use their “deal.” Both times I said no and went to another mechanic who said the recommended work wasn’t needed and passed the inspection at the regular price, approx $20. I felt that Browns was being predatory by using cheap inspection prices to lure in and take advantage of customers.
Very fast . My cars brakes were done in 2 hours on a Saturday.They honored a price quote received 6 months earlier.Im very happy with the service department.
Hands down, the best dealership Ive ever dealt with in all the years Ive had cars. Sales personnel work with you, are not pushy, and make the purchase or lease of your vehicle an enjoyable experience. Their service department is excellent, precise, and quick. I recommend them to anyone who listens :-)
Our experience at Browns Ford was exceptional. It was a no pressure exploration of which model was best for our needs. We drove several vehicles and the sales team helped us to fit the monthly payments into our budget. We couldnt be more pleased. Thanks Rob and Kimberly!
Sales and shop always very easy to deal with..I got a great trade in value when I bought my new Explorer.
Awful. Had an air bag recall through ford moco, the recall stated that I was to be able to use a rental vehicle with no charge while the recall was being fixed. I was told by Browns Ford of Amsterdam that they don’t do loaners, and if I wanted one I better go to a dealer in Albany if I wanted that. Not only that was told the fix would only take an hour. Took OVER two hours. Tried to speak to a manager about the situation and was never called back or given any explanation as to why I was getting the run around by them. I purchased both of my vehicles through them. And that will be the final 2 vehicles I will have purchased through them. Zero customer service unless you are handing them money.
Excellent buying experience from sales to finance! Rob and Larry and Lawrence were all fantastic to work with. This is my second Browns Ford purchase and I will continue to buy here from the Brown family and recommend them to all of my friends and family.
I have been going to Browns Ford for the past 8 years. Never have had an issue. They have knowledgeable employees and are very customer service oriented. I have purchased 4 new vehicles there and my daughter one. Great all the way around.
Purchased my second car there in September 2016. Paid to have the undercoating doneSo far I cant get any paperwork regarding that it was ever done. I keep getting the runaround from the sales Department. I dont think it takes 2 months to put a stamp on an envelope and mail it out. Im wondering if it was ever done. Again no proof. They also cannot remove the remains of the writing on my windshield. Sorry I ever returned there. I will miss having my car serviced thereThe Service Department is the Best. The Sales Department is not. I cannot recommend this Dealership in Amsterdam
Great customer service. They even picked up an dropped off my vehicle because of the covid19 virus. They kept me well informed of the repairs and called to let me know i needed some recall work done. I would recommend to everyone.
I bought a 2014 ford fusion from browns ford in amsterdam .... absolutely love my car!! Everything else sucked about that place... my first time there test driving the car I ended up buying I was basically lectured by the manager and talked to like I was and idiot telling me I basically couldnt have the car because I needed a cosigner and blah blah....well I had a loan from elsewhere without a cosigner and still got my car... plus he tried to give me a guilt trip about the salesman going through procedures and whatnot .... Im not a cold hearted person I feel bad for him but what does that have to do with this transaction?? Why did I have to deal with salesman anyways when he had to keep going to his manager. ..stop playing games with me and lets make a deal already jeeeez.... dealt with 4 different people just to buy my car..... customer service was disappointing. .... the positive thing about it all was the night before I went to buy my car I gave them everything and when I walked in the door.... most of everything was done and ready for me ....they knew had to go to work.... which was and 1hr 30min drive .. other positive was my car is everything I ever could have asked for!! I would 50/50 recommend browns to a friend ....if you can get past the customer service which I couldnt because I deal in customer service and was disappointed. ....
👎👎 service, took almost 6 hours for a job they said would last 2. Charged for tire disposal yet they left the 4 tires in my car. Claimed they were short staffed and a worker went out hurt, which he did, 5 hours after my car got there. I asked for Jeff Brown but he wasnt in, hopefully he calls me.
The sales person here was really good. Even got us into a car that we didnt know we wanted. But were glad we did. Really fair trade amount was givin for or old car. One of the better dealers ive dealt with. Just have to see in the future how they are to deal with when it comes to service and warranty issues.
Ive been working with Browns Ford for many many years & I always leave completely happy & satisfied!! They are never pushy & wont try to sell you a vehicle you cant afford or love!
Browns Ford delivered!! From the moment I started inquiring about our vehicle to the point of us driving it off the lot, we were thoroughly impressed with the exceptional and friendly staff and service we received!!! We highly recommend this dealership!!!
Needless to say attitude has a lot to do with sale....I bought elsewhere and a salesman here responded very unprofessional.
I was upsets& annoyed with the Amsterdam Ford dealership ...My husband requested to use a loaner vehicle, so that he could drive me 2 miles for errands while we were waiting for the car to be service. We were advised that they dont loan cars out any more. The dealership said we could rent a car for a 2 miles driveI was terribly frustrated with your new policy. It made a busy day much longer than it needed to be
We have a Ford Focus and we originally complained that the car was making noise. It continued for about 1 1/2 years. The Amsterdam service department never could hear the noise, so I took it to Johnstown and took the service tech for a ride with me, and he immediately heard the noise. But they couldnt figure out where the noise came from. I got the car back still making the same noise. Then there was a recall on it to monitor the transmission, so I brought to Amsterdam to do that, and I believe they changed the shift pattern because now only gets 32mpg instead of 36mpg. The noise is gone away but now the transmission shutters. They said the noise was coming from the transmission first off, but then said no it was coming from the clutch. But the clutches are back ordered. Its been about one year now, and still waiting for the clutch. Every time I ask they say 3 months. Its still on warranty because Ford extended the warranty due to this issue with so many problems with the clutch. I have no trust or faith in anything they say. Eventually I will be getting another car and so will my wife and son, but believe me we will not give Browns Ford business again. And they are so rude in the service department at Amsterdam. Its about customer service, they care, I dont think so!
I had to had the rubber overlay of my rear bumper replaced due to an incident. Browns Collison had the bumper off, straightened, back on and the new overlay on in a couple of hours. Looks fantastic! They also replaced a blown bulb we didnt know about. Kudos to the staff and techs!!
Great experience each visit and Im usually in and out within the hour. They give honest feed back and great service in person and via phone. Matt H always taken great care of our cars. Keep up the good work!!!
As with every other vehicle we have purchased from Browns Ford, the pricing was more than fair, the trade in value was excellent, and the sales staff was very professional. We are extremely satisfied with the purchasing process, and would recommend Browns Ford to anyone interested in purchasing a new or preowned vehicle.
I love Browns Foed they helped us get a car twice when no one else would. Their staff in Sales and Service are kind, curtious, and helpful. They keep the facility neat and clean. I appreciate how helpful all the associates are.
Bob W, Ive bought 10 or 12 Ford products from Browns Ford, Jtwn but this time Browns Ford of Amsterdam had the F 150 that I wanted and purchased and felt compelled to have it Serviced there. The personnel are friendly and precise and keep ahead of my vehicles needs. From the Salesmen to the Service Staff they rate high in my book.
My husband brought our 2016 Ford Edge with 15,000 miles in for routine service and requested their $39.99 special which included an oil change with filter and tire rotation. The service writer informed him that at 15,000 miles he also needed a $91 caliper service, a $90 cabin filter, and a $60 air filter. The service writer did not inspect any of those parts before making this recommendation. My husband bought the caliper service because he wanted to ensure our familys safety, but declined the filters, as he could perhaps buy those parts on line and install them , saving some money. When he returned home, we looked in the Ford Maintenance schedule and discovered that the cabin filter isnt due until 20,000 miles and the air filter isnt due until 30,000 miles. The caliper service is not mentioned in the maintenance schedule. We question the necessity of the caliper service that we purchased, and are grateful we didnt purchase the $250 filter service. We believe that we were not given accurate advice.
I was in the market for a new F150. I had gone to 3 other dealerships from Albany to Lake George. These guys offered the best trade in value by far (over $1500 more). The truck I finally settled on needed to be ordered. And I needed it no later than the end of the year.These guys expedited it and when it got delayed drove down to the Rail Head, picked it up and got it to me in time.After I got it, I didnt really like the tires/wheel style. They swapped them out with another truck, updated the TPMS and computer, all without charge.These guys went above and beyond!!
Top notch service. Guys are always respectful and knowledgeable, don’t push unnecessary services. In reading some other posts, doesn’t seem like a legit gripe if you have to have your whole family post a negative review. Grow up, these guys are straight shooters. Own GM products but only use Brown’s for my service!
5/14/20 Dealer serviced F150 with oil change, tire rotation, NYS inspection and a Ford recall. All while practicing safe distancing and for a great price, Wait time was minimal. 5 star visit.5/1/2019 Dealer unable to locate source of rattle inside driver door on F150 pickup. I suspect power tow mirrors. 3 stars for this visit3/24/20 NYS inspection, oil & filter change, tire rotation on Subaru. 5 stars for price & service.
Had the best experience from the 1st phone call to the moment we walked into the front door. Everyone was friendly, courteous, professional, and never pressured me into purchasing my New 2018 Ford Escape. On top of the staff the facility was very clean and neat. I am so happy with my upgrade from the 2008 model and i will always stay with Ford, Have been good to me and my family for many years. A BIG Thank you to Rob Berben our sales guy, who treated our daughter like a queen and was amazing with me. And another BIG Thank you to Lawrence Michalski, Business Manager for making my New Years gift happen. Last but not least we Cant forget to thank Poppie, Virgil Cater for recommending Browns Ford in the first place. Love ya Virgil (GO ARMY... LOL)
My dealer Pat was great and open to explaining things to me and willing to work for me and what I wanted while trying to give me the best deal. The Browns finance department was also patient and kind in explaining things. He seemed to be more concerned that I was ok with what I was signing and understood everything.
SERVICE WAS GREAT! I have a Hyundai, not a ford, but they were able to fix my key fob quickly and for far less than the Hyundai dealership plus they were friendly and willing to chat. Will go back for sure.
Tyler gave me bad service, doesnt know how to speak to customers, speaks with attitude, and is extremely rude! This is now the second time and he has now told me to never bring in any of my cars. A person like him shouldnt be the service manager.
Service fees are elusive and the owner doesn’t care about customer satisfaction. Service did a great job getting me in but was billed $450 labor for a 1 hour labor job and the counter said $125/hour . Felt like I got ripped off But they don’t care
Overall great experience Too much time to finish the paperwork and too much info at one time. Salespeople were great but please dont call older women young lady not appreciated. . We continue to buy or lease from Brown ford
Purchased a new car here but it has been quite some time, inquired as to what was the order date with the sales manager and was told he didnt have a way to know the information. The boss takes the book home with him so he is the only person who knows. Seems strange to say the least. They have gone out of their way however to accommodate me with the delay issue. I cannot say the same for the service department. Alex apparently has an issue. Received my vehicle back to find that all my setting, seat position, headlight setting and wiper settings had all been changed. For what it was there for none of these items needed to be touched. Very childish!
Went in for NY state annual inspection. Made the appointment on line, arrived 35 minutes early was greeted and car was taken in immediately. Inspections was done within 30 minutes. The greatest thing was they only charge 99 cent for the inspection.
Browns Ford Amsterdam are totally amazing! I would like to thank Lawrence and Kimberly for working so hard to make our dreams come true with a new vehicle. They really went above and beyond to help us. When we were told by a large automobile company, no names but they claim to be huggge couldnt help us. They were rude to us! Never again will I go there or recommend anyone to go there! Browns Ford Amsterdam on the other hand treated us with much respect! Thank you again for all you did Browns Ford Amsterdam!
Jeff you are very lucky to an employee as talented and professional as Kimberly .I have purchased many cars in my live time from all types of sales people Kimberly is by far the most professional caring Sales person I have ever worked with. She should be your next manager . Thankyou Bill
I have been in the waiting room for an oil change since 9:45! Made my appointment online which according to the desk person means Its not here so I guess that means you are last in line! Just how I wanted to spend my day off! Maybe someone should have communicated with me. Its 11:23 with no word from anyone.
My oil change was scheduled for 8am on a Saturday morning so I dropped my car off the night before. I completed the drop off envelope to call me when done. As of 11:15 AM (3 hours from scheduled time) I called to see if it was ready yet and was told it would be ready by 12:30 PM. So 4 1/2 hours for an oil change. Would it have been different if I was sitting there waiting, not sure I want to find out!
This is the kind of place that gives auto shops a bad name for ripping people off. They lost any chance of ever getting my business again with a simple NYS inspection. I took it my car in during the morning for a yearly inspection. Not only did I not receive a call when it was done (I had to call myself to check after 4 hours) but they failed the inspection. They said my tie rod ends were loose so they failed it for safety and quoted me $340 to replace them and realign. When I went to pick it up and I told them I would be fixing it myself, the guy at the desk acted pretty sketchy and rude.Well, I took the car home, jacked it up and checked out the tie rods. They had no play in them at all beyond the normal movement on the ball joint they are supposed to have. The boots were both intact and whole and the joint with the steering knuckle was tight. So, I took my car to a different shop and told them about my experience. They said the tie rod ends were fine and passed the NYS inspection.They are a bunch of thieves. Dont let the $1 NYS inspection fool you, thats just their way to get you in and rip you off for much more expensive work that you dont actually need done.
Showed me what I wanted to see and did everything they promised. Was given a fair price for my truck. Very happy so far. First time dealing with them we will see how it goes when it comes to service after the sale.
Everybody was very friendly and helpful. A +++ all around. They took care of everything and I had no worries. Highly recommend everyone going to Browns Ford of Amsterdam NY.
Although I had made an appointment a couple weeks prior to the day, they didnt have a record of it but they were still able to get me in right away. Thank you to Browns service department for making it happen.
Service was great but the sync to my phone and car is still messed up. Other than that the staff is great.
Bruce was extremely helpful in making my car buying experience seamless and hassle free. I’m extremely happy with my new car and I would recommend Brown’s ford of Amsterdam to anyone.
I brought my 2014 ford fusion in to be fixed because i had 4 lights on anyways while we waited for the car to be fixed they gave us a 2013 jeep patriot to drive until it was done.... we were starving thank god they gave us a different vehicle in the meantime i would give this a 5 star only thing that brings it down to a 3 star was the guy at the service part.... i walked up to get my car told him which was mine he just handed me the keys and said your all set.......so i was like what was the problem with the car and he says the lights were on....... NO CRAP YOU IDIOT I BROUGHT IT THERE! had to explain to him what did they have to do to fix it .... that made me so mad! i hate being talked to like an idiot! other then that idiot behind the service desk i was very happy with my visit
Promised a field service call 3 days before snowstorm. I called everyday was told someone will come out. Week goes by nothing finally I tow it in bc they then say they will get right on it. 3 days later still haven’t looked at it. Tired of the bs lies
My wife and I had such a great experience at brown’s Ford. friendly honest helpful . Highly recommend browns Ford .
I have purchased 2 vehicles from Browns. Theyre my goto dealership when its time for a new one. The sales staff is great they worked within my budget both times and put me in exactly what I was looking for.
Since I bought my car there almost 7 months ago which actually is a Chevy Impala 2014 Ive been there 2 times for oil changes and one other situation no do fault of theirs theyve been treating me very well I would recommend them and I will be staying with them I am very happy with their work and Public relations.
Super Friendly Staff and a Great Experience!
Good place to get your car fixed an oil change or just a simple inspection. The staff is very knowledged and the prices are reasonable.
I have always been pleased with the service at Browns Ford. Quick easy and they inspected my F150 for .99. I was happy as usual.
Horrible service center. 2 week wait and need to leave your vehicle overnight for a oil change. They’ll empty your bank account if they can.
The entire team at Browns Ford was helpful and knowledgeable. They made the process enjoyable and easy. We will certainly do business with them again in the future.
This is a very nice family to be joining, with the purchase of a vehicle. Some of the people working here are crazy, in a good way.
They had exactly what I was looking for. They gave me a very good price for my trade in. Will definitely buy here again.
They put snow tires on for $72 and fixed my belt buckle that was about to break or was broken
BEST alignment Ive ever had on my VW! We take our 3 vehicles here! Dodge, Chevy and BE! Friendly, knowledgeable service!
I. was a little disappointed that my tires were not rotated also I wonder when the protection seat cover and steering cover were installed if it was installed at the onset of service I thing it should have been removed something you might want to review.
I bought a 2014 ford escape couple weeks ago. They stayed late so I could finish signing the paper work and taking it out for a test drive. I was very pleased with everything.
Sean and Brad are top shelf guys in serviceGreat place to do your service work with !Thanks Brad and SeanBob Rose Ford F-350 driver
Outstanding sales nailed it first time Ford buyer omg love the new bronco would highly recommend dealership and Owning a Ford
I had sn appointment for service and Brown Ford was exactly on time. Everything that I had requested was done with efficency.job well done!!
Super slow an hour and a half for a nys inspection. Broke a lug off offered to fix it for 65 bucks. The lug is 2 bucks at auto zone.
Great sales experience. Carmine is the best, went above and beyond in locating and getting the exact vehicle I was looking for, cheaper than I anticipated. Browns is the best!
They are always friendly people.I got my car inspection and a oil change.It was done in a short but efficient time . I will continue to go there for service on my car.
Warranty service for my 2018 F150 was handled professionally and quickly. Very happy with the service.
Moriah was great and made the purchase easy. She kept an eye on the incentives to get me the best price and made the process go smoothly
Had a wonderful experience with Carmine and was able to purchase my new vehicle without any issues. Im in love with my Subaru Crosstrek!!
Great service for your money. 15 years without a problem with service. Bought my 2008 truck here new. Still have it.
Great service and delivery. Truck great. Just what I wanted. Thanks for the delivery. I know it could have been a lot longer.
Awesome service department. Had first oil and filter change in a very timely manner. Very professional and courteous.
They are the best Rob got me what I wanted he is the Man!! 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Stars to Browns Ford of Amsterdam
All good
Always have been happy with the professional and thorough work done on my truck over the last few years.
I am so happy with my new purchase! It was so easy to complete the transaction. Thank you Mac!
My wire issue was taken care of. Prompt, friendly service. I have always received great service here.
Ive never had a bad experience with any of the servicing Ive had done. The staff is courteous and explains what was done and any problems encountered during the process that might need tending to.
The employees here are knowledgeable and courteous. They did a fantastic job on my car.
I have been having my 2010 Toyota service here for several years now. They have always been great to work with.
Great service by qualified personnel and at a reasonable price. Very satisfied with Browns Ford of Amsterdam service department.
Great experience with everybody involved. No complaints. Salesman was top shelf right from the beginning 👍.
Great place to get preinspection pictures done. Service is great, we walked in and got the paperwork and pictures done right away!
I had a great experience. Everyone was professional and courteous. I highly recommend this dealership.
I love this place. They have always been extremely accommodating, prompt, and who can beat $0.99 state inspections!
Overall the best service department I have ever dealt with. Matt and the rest of the service team go above and beyond.
The inspection was completed efficiently had a complimentary checkup and only cost 99 cents
Great experience buying our new Mustang with sales man Pat Ilnicki, he really knows his cars.
I have always received excellent , professional service with the crew at Browns Ford.
These people just play games and give false info. They are so pushy and the service center is the worst Ive ever been too. Rude and extremely pushy. I do not recommend giving this place an of your business.
Small town dealership with overall good service. Did miss having car cleaned while there like the dealership in Albany and the receptionist was not yet awake.
Always very helpful but time for service is lengthy. Made an appointment for an oil change and still waited an hour and a half.
Always a great deal from our salesman Rob Berben!
Had my struts replaced . Always excellent service at Browns Service Center
Theyre the worst they dont help you at all and after like 25 minutes of standing there then the same may I help you and when you tell him what you want thats like another 15 20 minutes standing there When it comes to customer service they need to pick up their game they cant pick and choose who to help this will be the 3rd time they refused to help me Dont know of their races or what but every time I go there they refuse to help they dont even tell me if they have the part or not
Service. Best tire prices in town. And I must agree.......included mounting and balancing
I have been going to Browns Ford of Amsterdam for years. Friendly staff, quick and always willing to help. :)
A Must and Much Visit for all vehicle needs.Go see Robert and Larry.Wont be disappointed nor let down.
Probably the best and most fun Ive ever had at dealership. Everyone was fantastic to deal with.
Who can beat a $1 inspection its about the only time you will see me at a ford dealership MOPAR OR NO CAR
Extremely happy with my new truck and your sales rep Kim! Chris Szabo
Fantastic dealership all around. Will get fords through them going forward.
Awesome service. Got me in at a very inconvient time. Took great care of me. Thanks
Every time the warning lights on my Fusion fail, they fix it !
Put my truck in for new tires and when they changed them they broke parts on the truck then told me it was my responsibility to pay for the damage that they caused to the truck!
Great experience though the whole process, 2 vehicle purchased with browns
Quick and helpful.
Took 2 days to change brakes and rotors. Extremely expensive.
We are very satisfied Wonderful people to do business with
Good if I can get past this review!
It took 2 hours for service due to lack of technicians despite an appointment.
Ive never been there and this is the only way I can get Google to stop asking me daily for a review.
Good work
Since I have been going here. They treat me well
Matt and the team always get the service done right the first time.
Wonderful place for sales and service. Always satisfied with their service.
Free first oil change on my new ExplorerThanks
In had good experience with Browns Fords .Amsterdam NY.
Great service..
Great service great price on tires
Always professional, efficient and timely.
Matthew makes it happen in service. Alex will back the service dept when needed.
Good experience, very helpful and knowledgeable staff.
Everyone was friendly, very helpful and professional! Thanks.
I wanted to test drive a truck and they wont let me
Great service and a good waiting time.
Would not negotiate price of new car.
Great experience and fast service.
Just a routine oil change. All went well.
Great car buying experience!
Great staff sales manager is incredible
Very dissatisfied with the sales staff very unprofessional and rude.
Always happy with Browns Ford.
Amazing staff,bought a truck
Great TruckGreat PeopleGreat Service
Not very helpful on warrantied vehicles
Long time to wait for the deal which wasnt.
Satisfied with all work
Im looking for a car I can afford
Courteous staff and good service
They were very nice
Good customer service.
Good fast service
Excellent exceeded my expectations
Awesome place staff is wonderfull
VARY GOOD
Not good
Great Service Department!!!
Very good service
Very helpful and polite
Very friendly staff!!
Horrible service.
Great service.
Great Service !
Great service
Nice people
Theyre Awesome! They can get you in for service WAY FASTER then the Johnstown location! Theyre very good at what they do. Helpful, friendly and HONEST!! #1 Dealer ship and auto repair center I have ever used!!! Thank you Browns Ford of Amsterdam!!!
Good service and rapides
Total reviews rating 4.4
199 Reviews for Browns Ford of Amsterdam, Inc. 2023:
Review №1
2022-08-05I called the service department said I had a tire sensor fault issue. They told me they could get it in even as late as it was. They found which one it was and repaired it and was done in less than an hour. Great staff there help was tremendous. Thanks again to Browns Ford!
Review №2
2022-05-12Had my car flatbed to them because the car would not start, after a quick diagnosis and repair car was done and out the door. That same day my daughter had the car and when she went to come home at night the car had no headlights. They had worked before I had the car fixed so I thought okay no big deal I will call the shop. Unfortunately they are not open on weekends anymore so to being short staffed, but I called first thing Monday and they told me to bring it in. I drove over to the service department and they took it right in. Did a quick check of everything and come to find out that both headlights had blown both low beams and high beams. It is a rare event that this happens. They put new bulbs in and checked the fuses and the system and did not charge me for the service. I am very happy with how this turned out. Thank you to the service crew for making this a happy outcome.
Review №3
2022-07-09My wife and I enjoyed the sales experience we received from the Browns Ford staff. Im glad so much time was spent with us on the show through, we learned so much about our new truck. Thanks Again, Ron & Theresa Craig
Review №4
2022-07-18Browns ford has great people to work with from the sales team, the finance group, the body shop and the shop personnel. We have worked with all sides of Browns Ford and are very pleased.
Review №5
2022-08-15They were able to get me in even though I scheduled the wrong day. Great job thank you
Review №6
2021-12-03During my vehicle search I went to four dealerships. Browns Ford was by far the best of the four. The staff is friendly and knowledgeable. They genuinely care about helping you find the right vehicle as well as taking care of the long-term maintenance. The entire process was smooth and efficient. I feel confident in my purchase and know that Browns will take care of my vehicle needs throughout my ownership.
Review №7
2022-01-03I had a good experience purchasing at Browns Ford. The salesman was very helpful and able to work with me. I was making the purchase from Florida through the phone and online. A previous dealer would not. Since picking my truck up, and having it serviced a couple of times at Browns, I am extremely satisfied.
Review №8
2022-07-31Great staff and friendly atmosphere with a good selection!
Review №9
2022-05-26They were very quick at getting my paperwork done and out the door to be to work on time. Larry went above and beyond as he always does.
Review №10
2022-01-05Short version : I would never purchase a vehicle here after seeing the incompetence of both the sales team and their best mechanic.My experience : Brought a 2 yr old truck with 34k miles on it to get an offer on it and was hurriedly told that my truck had no oil in it according to our best mechanic and they wouldnt be making an offer. This was shocking to hear especially since it wasnt even near oil change time and was basically a new truck. After some quick research I found they were completely wrong. I never had a check engine light, low oil light, or abnormal oil pressure. It turns out this vehicle must sit for at least 15 minutes after running to get an accurate dipstick read. Furthermore upon researching my exact vehicle online I found others with similar complaints of dipstick providing inaccurate readings. The sales associate Kim suggested I put in 6 quarts of oil before leaving the parking lot, thank god I did not as it would have destroyed my $40k vehicle. I tried to speak to a manager or anyone really after figuring this out and surprise, Kim was unavailable and no one else really seemed to care.