Wheelchair-accessible car park
Yes
Bruces Automotive in East Aurora
Categories
Location on the map
East Aurora, Erie County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 716-652-2940
Site: https://www.brucesautomotive.net/
Site: https://www.brucesautomotive.net/
Opening hours
- Monday:8:30AM–6PM
- Tuesday:8:30AM–6PM
- Wednesday:8:30AM–6PM
- Thursday:8:30AM–6PM
- Friday:8:30AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (86)
I had a 2015 Volvo XC60 that failed on the road in May of 2021 (all service lights went on, wheel locked, brake system failure, etc). I brought my car to the Volvo dealership because we were advised that the dealership, being specialized in European cars, would be able to figure out the issue. After THREE months of being at the dealership, they had not run any diagnostic tests and still didnt know what was causing the issue. I needed the car by August 15, 2021 to return to college, so the first week of August we decided to tow the car to Bruces Automotive in East Aurora. Within 2 days, they had figured out the issue (the control module in the AWD system was out), ordered the necessary part, and communicated with me that my car would be done by August 14th. They asked me to come in to provide a detailed account of the night my car broke down, and they were incredibly professional and polite!! They figured out in 2 days what the Volvo dealership failed to find in 3 months. Brian was great and I cannot recommended Bruces enough!! Excellent service, friendly staff, and very knowledgable in this area. They saved the day!!
Brian and his team do a great job on all makes of cars. My 1976 VW Beetle and a neighbors classic cars are all treated with gentle loving hands and fixed correctly. They take the time to explain the issues and also what is involved with the repair, and how urgent it is or can it wait
A long way from home and major car issues occured. Bruces was there for me when I needed them. They treated me with honesty and respect. The key to any relationship with a repair shop is trust. Youll get it here.
The owner is great and takes his time with each customer. Well trained staff compared to anyone else. Hes got more than he can handle and if you need a job as a mechanic, work for him!
At Bruces, we have always been treated with respect, and responded to promptly. The work is always done professionally and competently. The office is great with communication as to diagnostics and price estimates. We have always been pleased with the result and the cost. We will continue bringing our cars to Bruces Automotive.
Ive had my car serviced here since before I owned it (yes, the previous owner went to Bruces as well), and my 2007 Corolla is still running excellently. Brian is thorough and always honest about what is urgent and what can wait. I wont be taking my car anywhere else anytime soon!
Years ago, I broke down in front of their Garage. They are honest and able mechanics. I much preferred them to dealership. And the people inside are nice, and professional. It is not often one finds a place like this.
They are the best! Linda total Rockstar and of course Brian an absolute stud!
Very kind, professional staff and efficient technicians. No one likes auto repair costs, but Brian takes the sting out of it by patiently explaining the problem and subsequent charges.If I had a Maserati, Id have them service it.
We just moved to the area and were searching for a great car shop. I’ve been here twice and my husband once. All three times we have had such a great experience. Staff are very friendly and helpful, on time, and did great work on our vehicles.
Ive been in Western NY off and on to visit family and have had (2) instances where I need immediate assistance with my car. Brian and his team are always friendly and willing to help. Their customer service is top notch. They offer a loaner vehicle if needed and are an honest group. Car repairs can be very stressful but I know who to go to in my time of need. Thank you Bruces Automotive!
Do you want a shop that goes above and beyond? Dont waste your time looking elsewhere. Bruces Automotive is hands down the best shop in the area. When Im paying to have work done on my vehicle I expect it to be done timely and correctly. With Bruces thats practically a guarantee. At Bruces you can hand over your keys with confidence.
In the 30 years I have frequented Bruces I have never been disappointed. On several occasions they went above and beyond just for me. They are professional, honest and timely. I would never think of going anywhere else.
Bruce’s is a terrific place for all your car maintenance. Just had mine inspected there and they found a couple small issues and took care of them. We’ve been using Bruce’s since we moved to EA and have been so pleased to find such a reliable, friendly team right in town!Check it out.
First timer at Bruces - They were extremely flexible working around my schedule to get my car in, serviced it quick and provided awesome customer service. I will definitely be a returning customer!
Had the best experience there as always! Donna and Linda at the desk were kind , courtious , and full of information for me. Love talking with you Ladies. Service was excellent ) car ran like new when Brian and the guys got finished with her and it didnt cost me a fortune! Thanks Again Bruces!!! Job well done!.
I have been taking my cars to Bruces for over twenty years. I keep coming back both for the quality of the work and the honesty and integrity of the people. I have confidence that Brian, Donna and Linda will let me know what needs to be fixed and what we can put off. I generally drive older cars (some very old) and I depend on Bruces to keep them on the road.
Great place to get work done, from transmission work to installing snow tires, theyre my #1 place to have my car worked on!
Bruces has been taking care of our cars since we moved to WNY 20 years ago. They have watched my kids grow up and now take care of their cars too. They are the best!
I have been bringing my cars here for almost 30 years.I have always had positive interactions with the talented crew. They own their work, and will do all they can to make you and your cars happy clients!
I am quite honestly shocked by all of the positive reviews. I brought my car here for an inspection and I called to check on the status later that day. The receptionist was extremely patronizing - she was disrespectful and condescending. I will not be returning as I expect to be treated with dignity and respect.
Pretty good experience with service overall. One big complaint: over torque if lug bolts. I shouldnt need a breaker bar. Next time please take better care.
Great service. Organized, timely. Accelerated getting my car done to help me out. Even cleaned the snow off my other vehicle after I had left it in their lot overnight!
Asked how much my oil change would be for my truck because I had a coupon and I knew I needed full synthetic. Was told they dont know until they get my truck up on lift. Dropped my truck off before 10 AM, got phone call around noon saying they lost my keys then got called back saying someone found them, I had to call 2 hours later to see if they were done with my oil change because I had work at 430 and they replied with oh we didnt even start it yet. Told them they have had my vehicle for over 5 hours at this point and I had to go to work soon. Went there and they ripped me off for a 75 dollar oil change with a coupon and bad service. I tried to support local but wont be back for this one.
The staff are friendly and accommodating and most importantly they do great work. When they say theyve fixed something, its fixed.
I’ve used Bruce’s for major and minor service and found them to be very accommodating, knowledgeable, trustworthy and competitively priced
Diagnostic excellence. Customer service A+++. Seems like family. Always with a little humor mixed in. Lucky to have found Bruces (i.e., Brian, Donna, Linda, Sarah, Harley, etc.)
I really like this business. They have great customer service and a comfortable waiting area. I always like seeing the shops dog Yoda, he keeps me company while I wait.They also do good work.
This business scams women. I took my car to get an inspection they deliberately messed with my car to make my light come back on I have a mechanic that can confirm this they also broke my parking brake and did nothing about it don’t ever come here unless you want your car leaving worse than you brought it!
Bruces automotive was a great experience. Quick, friendly and well researched service. Thank you!
I’ve been bringing my cars to Bruce’s for over 20 years. They are very helpful, accommodating, and fair. I recommend them to everyone.
When I first moved to the area, Bruces Automotive came highly recommended. I would never go anywhere else. He is trustworthy and reasonably-priced.
I do not trust anyone else. From friendly service, to knowing they do things right the first time. They have helped me out several times when broke down. They are simply the best I have found.
At Bruces you are always treated with kindness and respect. They aim to please. You are greeted by Yoda the dog who keeps you company while you wait! Questions are answered and explanations are given.
I had issues starting my vehicle around the same time my check engine light had started cycling on and off recently. I thought it may have been related. I brought my 2010 Hyundai Sonata in and Bruces diagnosed it as a bad starter motor (charged $369). They also charged me for the Electronic Engine Diagnostic-Scan system for codes ($99.93), test battery, test starting system, test charging system ($47.82), and for replacing the starting motor ($124.32).My check engine code was code P0449 evap vent solenoid and they said this could be fixed at a later date, but was nothing urgent.If you dont mind paying $700 for a starter, go to Bruces. My primary mechanic, who was unavailable at the time for an extended period told me he would have easily done it for half the price.
Excellent service everyone is very courteous and professional. Will continue to use them for future automotive services and have recommend others.
Got me in for new tires in short notice during peak snow tire season when a metal curb took out one of mine. Nothing but helpful, I cant thank them enough. Have been there for work in the past too and Brian called me multiple times throughout the day to tell me what he found and what he can do about it. I dont know that Ill ever go anywhere else.
Bruce’s has ace mechanics and They have provided straight up, honest and expeditious service. I have taken my vehicle, my wife’s and my daughters vehicles here and they have not let me down.
We have brought our cars here for many years. The service is professional, friendly, and trustworthy. Thank you for all you have done for our family cars!
Great people, very, very qualified and good. Always have your best interest in mind. They definitely see the big picture with cars and car repair.
Very friendly, fair price, they explain along the way & kept me updated
Great service! Very accommodating to my schedule, they stayed late on Saturday to ensure my car was done.
Bruce’s Automotive is the best! Superior service combined with professional attitude, delivered with a smile! I highly recommend Bruce’s.
Great repair shop fast and gets the job done right the first time . Very knowledgeable at front end alighnment with state of the art equipment
Great service, ASE Certified Technicians, Family owned, There is a reason they have been in business for more then 5 decades. The BEST independent shop around!
They are skillful, thorough, and pleasant. Staff gives you detailed estimates and explain them to you. The quality of their work is excellent.
Always happy with the work done by Bruces. They are honest and have the highest integrity in their business dealings.
First time going to Bruces & it wont be my last. Excellent work and a great/friendly staff! Highly recommend.
Great auto shop! I took my car here for an oil change and tire rotation - fast turnaround and reasonable price.
I TOOK MY CAR TO HAVE SOMETHING FIXED, THEY DID A GREAT JOB ON FIXING THE PROBLEM, AND THEY ALSO GAVE ME A LONER VEHICAL SO I WOULD HAVE TRANSPORTATION, THAT TO ME IS GREAT CUSTOMER SERVICE, BRUCES IS GREAT, THANK YOU FOR YOUR SERVICE. GARRY KRAUSE.
Brian and the crew always take good care of our cars , very excellent mechanics and dependable
Knowledgeable, professional service with excellent communication. Glad to have discovered this valuable automotive care facility!
Brian and his team always take great care of us in a fair and timely manner , expert mechanics, great staff.
Excellent service. Always up front about the repair costs before they start to work. Very pleased.
Bruce’s Automotive provided excellent and cost effective service on my 30 year old BMW
Outstanding detailed service. Will bring my car back anytime anything is wrong with it.
So nice! Love this place. They take great care of my BMW.
I know nothing about cars, just drive them and put gas in them. Trust Brian with all my car needs. He always steers me in the right direction!
Best Service in town! They fix it right the First time.. Thanks Brian, Linda and Donna!
Very friendly professional staff and accommodating.. always great service as well!!
Horrible customer service. The total experience was a nightmare. Will never recommend this shop to anyone. Prices were way overpriced.
Good honest Auto Service Center. Whats larger than it appears from the street.
Very professional. Great work. Not cheap. Worth it.
Efficient, affordable and good work. I recommend Bruces highly.
Went in for an oil change, came out with some must needed car care advice and a future customer.
Always very friendly and accommodating, and do a great job.
GREAT HONEST PEOPLE AND THEY DO GREAT WORK ON OUR AUTOMOBILES EVERY TIME :-D
Excellent, honest service. Highly recommend them.
TRUSTWORTHY AND HONEST... thats what everyone needs in a mechanic!
Reliable friendly service
Always great service!
Always fair and quick
Totally trustworthy and competent
Great service
Great place.
This is a great place
Total reviews rating 4.8
86 Reviews for Bruces Automotive 2023:
Review №1
2022-06-13Excellent customer service, professional and high quality of work. Ive never had to return my vehicle to Bruces for them to fix something they already repaired. You can be confident that the work will be done right. Definitely recommend using Bruces for your auto repairs. Ive been going there for years and wouldnt go anywhere else.
Review №2
2022-06-10I only trust Bruces with major repairs to my cars. Brian and his mechanics always do a top notch job no matter how difficult or complex the repair. The brakes failed recently on my late model car and there was no question about where I had the car towed to. Bruces of course!
Review №3
2022-05-25Not cheap but very dependable. Have never had a problem with their work. Using them for 15 years, 3 cars. Honest, friendly people. Highly recommend.
Review №4
2022-02-06Once again Brian made room in his busy schedule for our repair job. The results were as good as always.....Work completed on time and done Right.Bruces is a great hometown auto repair shop that is always honest, hard working, and professional. They do fine work on Big jobs and small jobs, at reasonable prices. I have been a customer for 30 years, and will always go back.
Review №5
2022-03-14Brian, Donna, Linda and the crew are the best, most reliable auto shop I’ve ever worked with.
Review №6
2022-04-24Great Customer service, great communication whats wrong with your vehicle, very knowledgeable and polite about it, speedy repairs and great prices
Review №7
2021-11-13Bruces helped me decide on what level of service was needed to take my car into the next chapter of its life. They helped me prioritize what needed be done now to insure the car was safe and reliable.
Review №8
2021-09-22Once again Brian does a FANTASTIC job taking care of my car no matter the situation. Always making sure to get the best prices available and explains all issues thoroughly so an automative ignorant person like myself understands. I will continue coming back and love supporting small businesses like this one.
Review №9
2022-01-18I have been coming here for years now. Took me right in on a Saturday for my inspection and had Brian do a few more items. They are just great to come to for any service work. Tom C
Review №10
2022-06-16I wouldn’t go anywhere else… Bruces’ is always honest and trustworthy.