Bruces Car Care Center in Bronx
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Bronx, Bronx County, New York, US
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Amenities
Crowd
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–6:30PM
- Sunday:9AM–5PM
Found this shop around the area and checked it out ... and today solidified as the permanent shop I will go to when nobody else couldve found the problem and they did... I definitely recommend this shop to anyone needing one and need quality work done... ask for Ray and tell them NYCE sent you and trust me you will not be disappointed
This car center is outstanding Ray is Knowledgeable of specifications of my 2006 Chrysler 300 Ray makes me feel valued as a customer I have recommended my family & friends come to Bruce car center because of the expertise and knowing that the issue will be resolved if not Ray openly tell you to bring the vehicle back until he find a resolution
Ray will be the downfall of this company. It really doesnt matter what position or stake he has in the company, every individual deserves to be treated with dignity and respect. His demeaning and rude attitude downgrades the efforts of all the other hardworking members and employees at this location. Enroll him in an anger management course or something. Everything seems to trigger him, even very simple questions. Its despicable.
Ive been coming to this place for years now due to their extremely fair pricing and willingness to allow you to bring your own parts in saving you even more money (youd be surprised how many places in the Bronx wont allow you to do that!!). Add in the fact you get treated with respect and patience when talking about your issues and it adds up to a great experience. Highly recommended!
I’ve been going here for many years and they never disappoint. If you’re not familiar with them it seems too much because of the amount of cars they take care of but you go to the office and let them know what you’re there for and they take care of you or even tell you a good time to come back. They take good care of my car. Got my inspection done in no time at all today (JDL TSX). They’re Great!
This guy tells me he gonna sell me rims then says it doesnt fit my vehicle then tell me to contact him tomorrow I do contact him then price increase from 700 to 1100 stay away from here then he over charged me on the shocks as well and never needed to be fixed it was on a Sunday my main mechanic was close I came here biggest mistake ever !!!!
I have an X5 (f15) that has been making a few noises and shakes. I was recommended to Bruce’s Car Care by a tire shop on Boston rd. When I got there, I was instantly taken care of, diagnosed and quoted. I brought my car in the next day and everything was done in 2hrs. I am so happy! I have gone to 3 other places and each has quoted me thousands to fix the “issue” 2 mins of talking to Ray and he assured me the problem was minimal and cost less than a thousand. I instantly felt comfortable and had no doubts. Needless to say, the car is great now.They run around a lot because they’re busy and trying to get everything done, so if you can’t get a hold of someone, be a human and be patient.They are all so sweet and kind.Just overall amazing energy.Thank you so much guys!
Ive done business here for many years! Years ago, before the business had grown to the level it exists now, the Quality of service, attention to detail and the actual role of complete Auto Repair shop existed at Bruces Car Care Center. UNFORTUNATELY I cannot state the same SERVICE exists in the present time.The shop has become overwhelmingly busy, and the attention to detail has rapidly changed. Ive often had to return several times AFTER my car(s) were completed and released for follow-up service because a step was missed, a misdiagnosis, or something that I requested to have done was not completed!! These incidents have caused my ENGINE to seize on my luxury car AFTER being released from the shop stating that the car was 100%, YET they collected the payment on the services rendered BUT the services rendered was not an accurate diagnosis to begin with. Being ever so apologetic and hospitable, I returned several times to do business here garnering the SAME results, WRONG DIAGNOSIS causing me to spend money for their services performed YET there are STILL issues with the vehicle!!! I was told by RAY that I complain to much! (with a smile as if he was being humorous) But when you work hard to earn money and implore someone to perform a complete service whereas you are whole and satisfied when you pay and leave the shop, when this does not occur should one not be concerned or mention to the shop that youre not a completely satisfied CUSTOMER?This morning was the last straw, when I picked up my vehicle 1 week ago and the CHECK ENGINE light appeared , i brought it back in and simply asked RAY why is this happening? He was very BRASH and unapologetic this time stating that they had done several repairs and that I should contact the previous owner to inquire about what the issue is with my vehicle??? WHAT?? I brought it to his repair shop to have these questions answered with respect and repairs completed with the assurance that they diagnosed my issues and when the were paid that I would be whole and my vehicle would be satisfactory for me as a loyal customer!THAT AGAIN WAS NOT THE CASE!!! Unfortunate, because this used to be a shop of dignity, respect and great work. NOW in my opinion due to my personal experience(s) Bruces Car Care Center will no longer get my business and I will let the many people throughout the Bronx and Westchester County that Ive referred to this business to discontinue coming to support this business!! I wish Ali, Kasim, and Emmanuel all the best for their dedicated service and hospitality over many years!! But Ray and his urgency to not carefully follow up and see that ALL vehicles that leave the shop are 100% NOT with just the service that was charged and performed, but the complete diagnosis before the beginning of the service!! YOU CAN PAY FOR A TUNE-UP BUT IF YOURE GONNA NEED A NEW ENGINE WHY WASTE THE TIME AND MONEY on this only to have to pay THOUSANDS soon down the line!! THIS WAS MY EXPERIENCE TWICE HERE!!! SAD BUT TRUE!! Best of luck to anyone who chooses this shop!These are only MY personal experiences!
Very nice car center and durable prices compare to other mechanics. I had a terrible day with my car went to the shop around 5: 00pm it left for them to close at 6pm. They have to change my Altinator time already spent Mr Bruce is so kind and asked one of the workers to change it for me. They guy doesn’t hesitate at all and take over the Job as commanded buy Mr Bruce. Everything done on time and my car working perfectly. Thank God. I’m greatful and appreciative. All the workers over there are lovely, respectful and hard workers. Christopher did a good Job on my car. I will never give my car to any other Mechanic expect BRUCE CARE CENTER.
Been here twice for the same service at different times of the day and had the same issue. This time the Same guy provided me with service. He opened the shop late even though he was there at 8am. I wasnt the only customer waiting. It appeared The other customer got out of their vehicle walked over to the car the employee was talking with another guy in and said something to him that caused him to move quicker in opening the shop. After he opened the shop and finished speaking to the other customer I told him I needed a car inspection he said we just opened it will be 30 minutes do you want to come back later or wait. I said I dont mind waiting additional time. My issue started After he serviced my car. he said it was $37 for car inspection but took $40 for the car inspection . He said only cash no card then when he saw my money he said there was no change. There was no sign that said no card ,only cash. They advertised car inspection for $37 I said this is the second time I come here and you dont take card nor do you have change and I gave more money for the service than I should have. He said its only $3. I did not say this to him but Sir Not everyone has $3 to spare and at this point its $6 .he showed me his wallet to illustrate he had no cash in it. He Didnt bother to ask any of his male co workers if they have change nor did he suggest $3 could go towards credit for the next time i come for service. Then for a 2nd time he said they just opened so there is no cash as an excuse for why he didnt have change and I said i have been here at a later time in the day before and you didnt have change then. He became visibly upset raised his voice then said next time you come have the exact money have $37 if you go over there (pointing and gesturing to a business across the street)they will charge you $40. He said this over and over continuously pointing across the street. Personal opinion if any shop is charging $40 for a car inspection in NYC something is terribly wrong.there was no signage that states cash only, no credit card, or exact change policy. I gave him the money and he pocketed it then quickly walked away he didnt even put it in the register. This is a reminder to myself not come here again.
Went in to ask about swapping my BMW tires and balancing wheels along with an alignment. The owner greeted me very well and was very helpful even though he was eating and was very busy at the shop. Very professional and respectful. Most shop owners act as if they don’t have time for anything also ask you what kind of car you drive so they can give u a higher price if you drive a European luxury car. Bruce didn’t ask what kind of car I had because he didn’t need to. I came in for a tire mount and balance also a wheel alignment which is the same for every make and model basically ALSO he let me leave my wheels over night In his office so that I wouldn’t have to make multiple trips and ruin my cars interior and even got started on the job the day before without any payment or anything. Price was extremely fair and they also raised my aftermarket suspension up as it was too low from a previous shops install. Most shops want nothing to do with aftermarket suspensions especially if they were installed by another shop not to mention free of charge. ALSO LOW SLAMMED CAR FRIENDLY HE HAS A IN GROUND WHEEL ALIGNMENT LIFT!!!!
My mom referred me to this place, she swears by them and I see why. I dont go anywhere else for my car repair needs. Everyone always have the best attitude, friendly, professional, and work fast. Their prices are fair they dont try to sell you what you dont need. When my car broke down all the way in the south Bronx Ray called a tow truck for me. I would highly recommend this location.Fefe and Leanas favorite car care center!!
This place is Awesome!I had some problems with my Catalytic converter And got Great Service from These Guys!I had Brake Sign on with The emergency Sign ON, I took my car to these Guys and took them 10 minutes to Fix it and didn’t charge me a Penny!I HIGHLY Recommend.Thank you.
Went to the Bruce’s care center to repair my car catalytic converter , the gentleman working there said they would take a look at it but wasn’t sure they had the parts to repair it. They they are worst my Times and they took $800 and put not good catalytic converter... please don’t lose your money like me ... and I went to Acura devan in Norwalk in several days later and spoke with a mechanic and was told that the catalytic converter wasn’t good and I went back and told to gentleman who repaired my car in Bruce’s care center and I would need to replace the catalytic converter and that gentleman man said me I have pay $800 again .. please don’t mess up with your vehicles hereCan’t strongly enough recommend that you don’t bring your any vehicles here please don’t lose your money .. like me ..
Fair and honest. outstanding work and customer service. I have delt with this place for over 10 years. I have sent countless people here for service and always got an excellent report back. they continue to say Chris how did you find this place. God led me to Bruce. it started with fixing a tire to having my car to drive for 5 years after another auto person telling me it cannot be fixed junk it. a 1996 drove it until last year another car totaled it..this is the BEST auto shop in town.
I used to go there but the last time they damaged my car and made me pay for the part they broke. And they kept my car for a week because they were too busy. Also they changed a part that was working good, just to take money for the labour. The manager is very unproffessional and disrespectful. Will just try to steal your money. I suggest not to go there.
Amazing customer service!!!! Needed them back to back days for brakes and after my Cat got stolen at work. They helped very fast and got me back on the road quickly, which is great since I have a 90 minute commute from work. Also the prices were very good!!!! Way way way better than all previous mechanics. This is my new go to place for all car needs!!!!!!
My customer experienced started failure while on a trip to NYS. 5 hours help away we had no connections or ability to help our customer. After reviewing garages in the area and their reviews we called. The owner had a tow truck pick up my customer and vehicle , ordered the parts and repaired for a fair price. Honestly the best repair facility experience one could expect.Jason at Rome Pre-Owned,
Raymond the manager stop what he was doing came with me to help my wife who locked herself out of her car. Raymond jump out the car and open my wife’s car door so she can continue to do her errands for my birthday today. Thank you so much, EVERYBODY LOVES RAYMOND!!!! Highly recommended these guys!!!Raymond your customer!!
Best mechanic shop ever , i went there after ًًًmore than four mechanics and they all told me that the car will cost more of the value you of it to be fixed , i explained this to them and they found a way to help me with out costing me more than $200they are my new mechanics nowhighly recommend
I needed an urgent service on my car before my TLC inspection exactly at the closing time, I told the owner there please help me after he closed the gates and I will pay you extra money, he pulled the gate back up and did my service and didnt charge me a penny extra and told me I dont like to take advantage of people he deserves more than five stars and Im sure I will be back again :)
After putting on tire was charged 100 dollars without consulting with me after i asked for a used tire he claims asos its a new tire he never told me he didnt have any used tires and let me go somewhere else he just took it upon himself to change the tire and charged me 100 dollars not going back there very displeased.
This was probably one of the best experiences Ive had at an auto mechanical shop not only did the solve the problem of my car overheating but everything was done the same day. The prices are fair and they ended up helping my mom with a check engine light issue she had the same day I picked my car up. I highly recommend and will be going back with any future car issues
Total reviews rating 4.5
150 Reviews for Bruces Car Care Center 2023:
Review №1
2021-09-16One of the few places in the Bronx, NY, where the company name matches up perfectly with the level of service. Great work. Very professional and fast. Awesome prices. From Boston Rd we thought that this was a small auto repair shop, until we made the turn onto Steenwick and saw the nearly city block long facility. It very well maintained and equipped. All the mechanic are professional, knowledgeable, efficient, and friendly. We highly recommend this Auto repair shop. Ask to speak with our new friend, Ray. 👍🏼
Review №2
2022-07-23Ray helped me and gave me the best service possible! I’ve been getting my inspections and work done here for years now. I recommend this place to anyone that owns a vehicle !
Review №3
2022-02-08Hands down the best place to get your car serviced. Ive been going to them for years and they have not let me down. They are honest and tell you exactly what needs to be done on your car, then fix it at a very reasonable price. I refer all my friends and family to them whenever they need something done on their cars. Ask for Ray or Ali and let them do the rest.
Review №4
2022-06-261st time ever recommended by a friend and the service was elite and so was the work done… don’t come thinking you going to get cheap work cause they’re work is way beyond and worth every dollar spent… quality of work isn’t negotiable when you need it done correct…. I highly recommend this repair shop to anyone with any work done needed ask for **Ray** … great deals and prices very professional place of work
Review №5
2022-02-22I woke up to a flat on one of my 6 month old tires, and went driving on my doughnut looking for a place to get a new tire. Ali was friendly and helpful, and was able to quickly reset my tire and confirm it wasnt damaged. I was back on the road in no time at all. Quick and very professional; I definitely recommend them.
Review №6
2022-07-14Just wanna take the time out to say I’ve to the this mechanic shop for awhile and really wanted to say that these guys have done a wonderful job doing what they do has a mechanic.and Ray the (CEO) always take the time to make sure everything goes smoothly and making the job is done right. A big thank you to the guys that works there and also a big thank you to Ray. It’s a ⭐️⭐️⭐️⭐️⭐️ For me.Thank you again guys and if you looking to get something done on your car. Check these guys out I’m telling. You going to like the job they do for you.
Review №7
2022-02-26My battery was dead snd I thought it was the alternator. The mechanic was very thorough and found it was an electrical short. They repaired it and really gave me a very good price. I highly recommend them. Great service and excellent customer service.
Review №8
2022-06-30I went there with parts already and I wanted them to install them. He quoted me $250 if “it wasn’t hard” to take off the bearings, but if it was hard he’ll have to charge me an addition $200 which is $450. I told him that was pretty steep and before we did any service I wanted him to make sure I have all the parts needed for the job. He got upset and told me to go somewhere else since I was “doing too much”. He referred me to his “other shop” which was close but I would never put a dollar in the pockets of any mechanic who doesn’t have patience to make sure he answers all of the customers concerns or anything. He seemed to be moving in a rush and didn’t like that I was questioning his insane price gauging. I would never go back again!!!
Review №9
2022-07-15I wish I could give more than 5 STARS !!!!If you are looking for the very best & professional Mechanic in the North Bronx, this is THE ONE !!! Trust me , you will never regret stopping by for all your cars need, they are the very best and expert ! Ask for Ray and he will take care of you as a family member! His rates are below every mechanic you have known, take my word, I have learned in the hard way !!!I have been going to Bruces Car Care for many years for my cars needs, they never failed me and I have saved tons of money !
Review №10
2021-07-14Great service. Fast. Friendly and fair. Ive been here 2 days in a row for 2 different things and both times they got me fixed and legit. Im actually here now getting my rear brakes changed for my inspection.Yesterday, I came to get my thermometer changed. I only waited an hour and it was complete and no more check engine light. They also put my windshield wipers on for me.Today, I had to drive around more and come back and even tho busy they were attentive and on point.Im bringing my car here from now on. As a woman these things can be uncomfy and the people try to over charge you but they didnt . Both times he gave me fair prices.Im overly satisfied. 💪🏾❤